The complaint has been investigated and
resolved to the customer's satisfactionResolved Dish Network — equipment return scam
resolved to the customer's satisfaction
In January of 2011 I stopped my Dish network service after 8 years. I was told at the time I would receive a box to return my equipment in, which I did. I promptly packaged all of my receivers, remotes and LNB and took them to UPS. The agent at the UPS drop-off told me to be sure to keep my tracking numbers and receipt as many of their customers who had dropped off packages for Dish Network were soon back, wanting reprints of their discarded receipts after Dish Network billed them for unreturned equipment. This proved to be good advice. A month later I received an automated call informing me I was being billed for the equipment. I immediately called them and was told that the automated call was in error and my equipment had been received in good shape and I was not being billed. Then another month later I received a bill from them for unreturned equipment only this time they showed no record of ever getting it back. I gave them my tracking number and they said they would look in to it. So far no resolution as I have not heard back from them. I will NEVER deal with Dish Network again.
I saw your post, Demental, and I'd be happy to help with that! As Stealth Pilot mentioned, if you have the tracking number, you can always search for it on UPS' website to track its whereabouts. What I encourage you to do, though, is email me your account number and the tracking number so that I can research that for you. My email address is [email protected]
I'd like to provide some assistance to the issue you posted, Jodi Gorres! One equipment return fee is charged per shipping label used. Not everyone uses our boxes with the shipping labels to return our equipment to us, so we don't feel that it's fair to increase all customers' monthly rate to cover the cost of shipping the equipment back to us. You are by no means required to use our boxes or shipping labels to return it, but we make the option available to you if you choose to use it.
Hope that helps!
Hey there, PeopleOughtToKnow, your post caught my attention! We do want to apologize about that situation that came up for you and that's great to hear it had gotten resolved. Please understand it is certainly not our intention to let something like that happen and if a mistake does occur, we appreciate you letting us know as soon as possible so we can correct it immediately! If you have any other questions or concerns about this, let me know and I would enjoy helping you further!
I found your situation interesting, JRHelgeson, and I'd like to help! Your concern is understandable for receiving boxes from us after just moving to a new residence, so I apologize for the mix-up. It is expected for them to be sent upon actual deactivation of service, however. As far as you being charged for not returning the equipment, I would have to take a look at your account. Have you been able to speak to one of our representatives yet to get this cleared up? Let me know so that I can help you further in getting this resolved!
peterandmk,
I saw your post and would love to help! I can understand your frustration from that situation and if you could please private message me your account number, I'd be happy to look it over and get this resolved for you. Thank you for your efforts and I hope to hear from you!
300gr,
It would be my pleasure to assist you with that as it's definitely an issue I'd like to get straightened out for you! That's great that you have the tracking numbers and if you could private message those, along with your account number, I can review everything and determine the appropriate resolution. I'll look forward to speaking with you!
Frustratedandbeyond,
Your frustration from that is certainly understandable and please allow me to provide you with some assistance in getting that sorted out! What would be a big help is if you could please send me your account number in a private message so I can take a look at all the information and optimally assist. I appreciate your cooperation in this matter and will look forward to the opportunity of resolving this issue for you!
mharrell556,
I came across your post and would be more than happy to help you with that! What I would encourage you to do is private message me your account number so I can take a look. Your efforts are appreciated and I will look forward to the opportunity of assisting you further in getting this straightened out!
Sarah Ri,
I'm sorry to hear it's come to that and would hate to see you go! Why did you wish to cancel with us? Could you please private message your account number to me so I can review it and assist you further with any issues you were having with the service? Thank you very much and I'll look forward to speaking with you!