DirecTV – Page 71

I had equipment that kept loosing satelite, I cantacted direct tv, they tried to fix the problem by trouble shooting, this did not work. They informed me I would need new recievers as well as remotes as the ones I had were no longer up to the needs to recieve the satelite programing in which I was paying for at this point they sent new equipment stating mine was no longer useable and charged me 19.99 for s/h which they NEVER disclosed. I recieved the new equipment, connected it. I found that out of the 2 new recievers that one worked fine and the other would not. I called in to Direct t v spoke with customer service / teck assistance, they could not trouble shoot the problemn and said they would need to send a tech out to fix the problem. I was with out service for an extended time period on 1 connection. The tech came spent 1 1/2 hrs on the phone with his office trying to find the problem, finally finding that the access card in the new reciever / equipment was NEVER deactivated from the previous owner and there for not activated to me so unable to find the satelite signal. The tech was upset that this had happened and ordered a new access card to be sent 2 day fed ex, it arrived aproximately 3 weeks later. I recieved my bill and found I was being charged 99.00 for a tech call to find out that they ( Direct t.v) had charged for this service with NOT telling me there was a charge, only billing me. I contacted customer service asking that the charge be removed from my bill as well as the shipping due to them stating I had to have new equipment / remotes and that would be the only way to recieve the signal for my televisions, this they declined to credit. I also explained to them the problem with the access card and the reason the tv would not recieve the signal as this being something that was caused to happen by no fault of mine but due to their lack of deactivating the card in the new equipment that was sent and reactivated in my name / address, this they also informed me was not their problem and that I was being charged and would pay the bill as they posted it. I have closed my account after many years with them as a customer always in good standing and have gone to a different company with much better customer service as well as disclosing to me what the charges would be PRIOR to having any work performed. The tech that was here to do the work for Direct TV stated to me that there was no charge as this would be of no fault of mine, that it was a responsibility of the Direct TV company to assure that all equipment was in good and working order as well as activated to me, this was not the truth in fact.

This happened to me a couple of years ago, luckily my credit union alerted me what was going on. Funds were still deducted from my bank account, but I filed a dispute and the money was put back into my account. I am enjoying Netflix now, no hassle, no highway robbery fees, and only $7.99 a month, Well at least for now, but it beats paying what the other companies are charging. Here is the deal, if they disconnect your satellite service, then they should send you the final bill, etc. Not rob money from your account.

It also depends on how long you waited before you returned the equipment. If it is past the 30 days or whatever is in the contract, then they were right to charge the Early Termination Fee.

I do have to concede that the Fat People Hater is correct in his/her original answer. You do have to cancel the free programming to avoid being charged.

@H8fatPeepL...That's a pretty picture of your mom you posted there...now give her back her computer and go play somewhere else.

@H8fatpeepL

Oh yeah?...i don't even watch TV smart one! You really must be the king of your little world huh? i guess you can see any trailer home from your trailer home set on fire within your trailer park huh? Probably an overweight persons trailer that's on fire and they're coming over to your trailer to have a word with you. SHHH..I think i hear a knock on your front door!

@H8fatpeepL
You're wrong...bocchun is right...the terms and conditions state that after 3 months the programming will automatically drop off and then if you wish to continue with the additional programming you have to call DirecTV back and sign up for the package...so this person got ripped off.
What is your deal? I bet you hate fat people because YOU hate yourself! So...i'm thinking that there are 2 types of fat people...there's fat people that were born fat. And then there's fat people who were once thin but they became fat...so when i look at your username i can kind of see your thin body inside of a fat persons body. Pathetic!

Cancel the credit card and get a new one.

Also, tell your friend to pay their bills!

The company wants their money and they're using you to get it. Never pay someone else's bills with your credit or debit. They keep the information as you found out.

They took out unauthorized funds for a bill from my debit account. They had no written authorization to do this, nor verbal.consent to do so which constitutes fraud. They went back and found my last payment since I had no card listed on file. This is theft!

Hi my story began in September 2008. I live on the westbank of New Orleans, Louisiana, my family and I were just let back to our homes after hurricane Gustav hit our city. Beginning to replace our food and pay some bills, I decided to check my checking account balance to go to the grocery store and my account stated negative balance, so I called the bank and find out it came from Direct TV taking out $478.79. I then called Direct TV, they told me it was from the month I owed, and a extra month for canceling the service, and the receivers I had at my home. On September 16, 2008 the receivers had arrived at Direct TV, I called, a representative, she told me that i would get a refund for the receivers and that it would take 5-7 business days to be back on my credit card, the funds were never put back on my credit card. I continually called to find out the status of my refund, everyone I spoke with gave me the run around. It is now November 2008 almost Thanksgiving and I have not received my refund yet. The last time I called I was told it will take 6-8 weeks to receive a check in the mail. The last two times I called I was told that they have to down load the receivers due to the fact of pay preview movies, no one in my household downloaded any pay preview movies. I have kept some of the representatives names I have spoke with, one supervisor in particularly name Christian badge# X3137.Christian then told me to write a letter to the address of P.O. Box 6550, Greenwood Village, Colorado 80155. I wrote a letter and mailed it off not sure if they received it yet, but I will not give up, the refund money is mines and I will try my hardest to get it.

As stated I have filed requests on Direct TV forms, two times for RV service. As long as I stay within my 'home area' I can receive national channels ie...ABCX, CBS, NBC. I explained when I got the service it was in an RV. They charge me for the service that they refuse to give me.

I did not get any free equipment when I signed up. They tell me since I bought their card and have their service I have a2 year contract.

This is the biggest fraud on the market.Who do you get help from? They hide behind their customer service address.

In December of 2008, I signed up to get Direct tv installed. After listing options I was showed that my bill would be $48.86 a month. I thought this was all I needed to do to receive all the rebates that are mentioned in their literature. Service and installation was no problem. In January got billed for $68.86 a month. Called to see what the problem was about the rebate deal. They said in did not go through on line but I could get it now plus an additional savings by paying through a credit card. So I enrolled in that thinking everything taken care of. In February got credit card statement showing still $68.86.. Called again ..they said they have to wait till the rebate was received THEN they give you the discounted rate. I was told it was NOT received in January but will go into effect now. But they will not credit my account for Jan or Feb for the difference. Why do they think I called them in January? No where in their ads do they say when the rebate will go into effect or that they have to wait for awhile. I think this is completely misleading.

My Dad had Direct TV at their house, he had cancer and was Dying, they told him he needed to upgrade his system because it was outdated. They told him they needed to come out and install a new box and move the dish location, so he agreed. They told him to sign the Paper to show he received the receiver and the new dish location.

Several months later he Passed away and my Mom could not afford her house any longer, so she had to move to an apartment, which did not allow a satellite dish, so she called to cancel their service, they told her they would send a box out and she is to return the 2 receivers, which she did the day the boxes came. 1 month later my Dad's death benefit from SS came, $255.00 and that was to go toward his headstone and they debited her account $501.00 for early termination fee.

She never signed anything or ever read anything, my Dad did, and she got stuck Paying this, the bank said they would issue a credit back to her, and investigate it, I told her to withdraw the funds and to close the checking account, which she did. They were not able to get the money back from her, but did post negative ratings on her Credit report.

They never checked her credit to install it, but attached a collection report and negative reporting on her credit report. We have to now get a Lawyer through Legal Aid to help he fight this. I can not believe they can legally charge you Card without your authorization. Their has got to be a law against that.

In November of 2008 my husband called Direct Tv and asked questions regarding a flier we received stated 34.99 per month free installation, dvr and four rooms. We had Dishnetwork for 7 years and wanted to the four room upgrade with dvr. With dishnetork we had a bundle package with our phone and we asked if it was available and they said yes. We gave our phone information and it was told to us yes it would be set up and it would give us a discount for the bundle. They took credit card info to secure the order and was told that we would not be billed on the credit card. We asked out total with fees and all it would come to around 56.00. They set up date for install in December. They came installed and 4 days later we got a charge on the credit card (not givin premission) for almost 80.00. When called very angry I asked 1. why it wasn't bundled with phone they asked me my phone info and we were told that they don't do business with our company. funny we were quoted that they do. (lie one) Than asked why it wasn't 56.00 they said that was with the 4 rooms price. When we were quoted with the 4 rooms. But we can't arue with them. I asked if could cancel and they a number to call in our area to find out the laws. I did and they said we had 7 days. Ok so i called to cancel they said we had to pay 500 dollars there is no cancelling allowed. Angry talked to supervisor he decided to give us one more free dvr with free installation. They came put it in charged our credit card again with 200.00. Called complained they said nothing was in writing(lie number i think now 3.) Talked to cancelation department they said you could cancel in 7 days from the day you ordered it. Funny you don't realize you are being screwed till it is installed 25 days after you order and after first bill. Nice company to deal with. Anyways they did credit account but today i found out that 56.00 bill is now 98.26. Granted we did get the extra reciever but im a little confused as to how one receiver adds 42.00. Anyone thinking of joining direct tv DONT Dishnetwork is much better. Even now the quality of the tv sucks. It skips all the time. If i could cancel and not be billed I would.

anted = and noted

I used to work at DTV. Every time anyone makes a payment with a CC, the CSR HAS to disclose that the card is kept on file FOR-EVER and will be used without warning to cover cancellation fees, NRF's (non-return fees for equipmen), etc. Every phone call is recorded anted in the account. If you were not informed, you are not beholden to payments.

Can someone send me the number to call to return equipment to dish network. I only get automated operators. They do not even have contact on there promotions.

I canceled service with Direct TV on Friday, July 17, 2009. The final bill was mailed by Direct TV (by their own admission) on July 25, 2009. It took a couple of days to get to me via US Mail. I mailed the payment on July 31, 2009 and according to Direct TV it was posted to my account on August 7, 2009. On September 2, 2009, I received a bill for $3.99 and knew it was a late charge, although it did not indicate that. I called billing on the morning of 9/3/2009 and was told that it was indeed a late fee and that I should "pay my bills on time" and "that it was not Direct TV's fault if I am late in doing so." After a bit of screaming, they agreed to remove the charge and forwarded an email acknowledgement of same to me. THE KEY THOUGH IS THEY BILLED ME A LATE FEE FOR PAYING THE BILL ALMOST IMMEDIATELY. They have also sent me numerous notices about "coming back." Do you think that will EVER HAPPEN?!? Not in this lifetime! Terry

Direct TV bills in advance monthly...if you have service interruption you have NO recourse for the days the service is OFF! If you do not pay the month in advance, Direct TV will interrupt your service and charge you a $35.00 reconnection fee! They offer new customers (victims) specials like $29.99 per month for 12 months with HD/DVR Receivers for 'Free' until you sign the contract...then they let you in on the small print, ie, equipment rental, is your credit worthy...If you have below perfect credit you will be billed $600.00 to pay for the complimentary equipment. I have only 3 more payments at 191.00 per month for the $29.99 sign up special that I contracted for 21 months ago, bringing my total investment to almost $3000.00 for two years of low quality, 85% up and running time, and no local news! Oh yeah, they have local and major network channels that is an additional 25.00 per month f you wish to get local news and major sporting events...Don't even get me started on their NFL "Specials"! Oh yeah...if you disagree with their scam they WILL hit your credit for not honoring your contract...even though they have never honored their end of the "bargain".Take it from someone who has suffered for two years with Direct Satellite TV! Get CABLE!

I completely agree with you. I had the same thing happen to me. They actually told me that I ordered adult PPV movies. I have never ordered any such thing and my mom and dad, who are in their 70s, haven't either. I asked them why all of a sudden did theses charges come about when I cancelled. They had no explanantion except for that I had to have ordered them or they wouldn't be there. What a crock of s---! I cannot believe what a scam this company is. How can they be #1 in customer service when all I hear is how horrible they are and have been? They need to be sued in order to stop these scams!

I signed up for $29.99 and taxes for 150 channels, I insisted that the representative makes sure of his offer because I did not want any surprises in my bills. My bills started coming at $34.99 and taxes. When I tried to explain it to them, they thought I was trying to be smart and get a lower price. I had the confirmation number and the name of the agent, but they didn't care. Now the reception on most of the channels I watch is really bad, I called customer service, and they said a technician has to come out and there will be a one time fee of $79.99 or I can choose to pay $29 at first and 5.99 for 6 months. So I guess I'm gonna have to be paying a higher amount than I was offered, and not able to enjoy my shows for 18 months...

I signed up with DirecTv because my friends recommended it. Unfortunately, I have but unpleasant experience with DirecTv since I signed up. It started with misinforming me about your plan, then not being able to view the international channels, then not getting the HD channels. Up to this time, we are still not getting the HD channels we subscribed to. I have made numerous phone calls, staying on the phone sometimes over an hour trying to fix the problem but to no avail. There were also more than 4 different technicians over my home to fix the problem. The last technician that was here said that for some reason, the satellite is not getting signal from some of the HD channels or something.

Needless to say, I could no longer waste my time and energy. I could not commit to calling you every single day so I could get the services I subscribed to, neither I could not have any more strangers over my house to try to fix the problem. Enough is enough. This has become too much of an inconvenience already. Therefore, I am requesting for a disconnection of service immediately. You will not require me to pay early termination because the error was on your part. I am unhappy and dissatisfied with DirecTv and hopefully there's not many of us.

My family and I were pioneer subscribers to DirecTV service beginning in approx. 1992.(106 Briarwood Dr) When I moved out of my parents home in 1995, I transfered all related equipment to my father Manuel Amaral. He ended up opening a separate account, but, same equipment connected to my account was assigned to him. I paid my final bill in the amount of 84.00 due at the time.

When my father took over my account, he ended up selling one out of the two receivers I had. He sold it to a Tom Kennedy who in turn opened his own account.

My father went on for years paying the bill until his death in October of 2000. At that time, the account was transferred over to my mother, Agnes Amaral, who continued service. My mom maintained paying the bill on time, as same as my father, and enjoyed the programming.

In September of 2002, I moved into my own apartment (131 Fort St Unit #1 East Providence, RI)and contracted for service in my name. I maintained service at this address till I had a falling out with billing in June 2006. I indicated then to close service, final bill me and take the equipment away.

When I attempted to make these arrangements, someone in billing to me that an outstanding bill in the amount of 86.00 was due from June or May of 1995. This was for the following month after I transferred equipment and account to my dad's name.

The head of customer service at DirecTV told me that when my dad sold the receiver over to Tom Kennedy, the access card was never shut off from my name and apparently 86.00 worth of pay per view movies were ordered. The following month, Tom Kennedy opened an account in his name.

DirecTV then told me that if this bill is not paid, they will shut off my mom's service as she resided at 106 Briarwood Drive. THIS WAS 11 YEARS LATER. My mom paid the bill always on time and never was late. She was 80 years old at the time.

When I pointed out to DireecTV that it was their mistake, they refused to acknowledge and shut my mom's service off. I paid my outstanding bill from East providence and flatly refused to pay the 86.00.

It shocked me, to say the least, that it was worth DirecTV's reputation and financial bottom line to shut off an 80 year old womens TV service. And to beat, it was an account always in good standing for 11 years.

After this experience, I vowed never to get their service again & my entire family has stopped doing business with DirecTV.

When I got cable service for my mom from Comcast locally and explained what happened, they gave her 6 months of free basic service, HBO and Showtime. They even offered the installation to multiple TV's at no charge.

Just to let everyone know, be aware that DirecTV advertises itself as a direct competitor to cable, but yet, their customer service department claims they are a luxury service.

On or about July 29, 2008, I was contacted by sales rep for DirecTV notifying my that my present equipment was out of date and soon be unusable. I agreed to their suggested upgrade of HD receivers. Their first technical rep, a contract firm from San Antonio- Mastec, arrived Aug 6, for which I took a day off from work. He installed two HD receivers and said that the satellite would have to download the software before I would receive the new HD channels for which I was paying. The tech realized I had the wrong satellite dish, but could not install the correct one because DirecTV didn't have the correct work order.

After several days, DirecTV scheduled another tech from the same company. On his service date he installed a new dish, but informed me that I had the wrong transmission cables for HD service from the dish to the receivers. The original tech should have installed new cables. The problem is that the original TV cables were RG59 which were not thick enough to carry the HD signal spectrum. RG6 was the required cable. This was another day off work for me.

When the third technician arrived Aug 26, he marveled that I was getting any signal at all. The original cables from the satellite were RG59 and were spliced into a previously existing TV cable installed by the previous home owner at least eight years before. There were no RG6 cables in the home.

I had already been paying for HD service from DirecTV for two years at $9.99 per month with their physical system incapable to carry such system. With their initially shoddy technical workmanship when the dish was first installed distorting the services DirecTV was claiming to be supplying me, I have invested about $11, 000 in television and audio equipment trying to compensate for it thinking it was my equipment not theirs.

The gist is that DirecTV knew what equipment was installed in my home to enable them to sell services to me. They had poor if any quality control over their technical installation and service contractors and took no action to correct any systemic problems with them. They therefore knowingly billed me for services which they knew they were not supplying all the while advertising a higher quality service which they were incapable of delivering to me, intentionally defrauding me. My losses cover the HD fees I have been paying, and considering the poorly installed original equipment, the entire fees billed over the history of my account, and the TV/audio equipment I purchased over the years trying to improve the reception.

If they knowingly sold me an HD signal to be transmitted from the satellite to my TV over inferior cables without making the technological changes or before the changes were available, then they my have and are possibly still defrauding millions of customers.

This is a crooked outfit. There trained to lie sales reps tell you one thing, then when the bill shows up its totally different. No one there knows what there doing. Cable is Better.

Sir. My name is Michael Olsem. I was released from the ARMY in 2007 with over 23 years of federal active service. I suffered a spinal chord injury along with
a stroke. I'am a paraplegic service connected disabled unemployable soldier. I recently switched phone, internet, and cable over to Direct TV in Jan of 2011.
There was a problem between Direct TV and QWEST in the beginning delaying hookup on time. At that time I was given a promo card by the tech giving me 3
more months of STARZ and SHOWTIME. On MAR 8TH of 2011 I called to utilize the card. I was transferred and put on hold for 45 minutes to an hour. This took
me from the main menu, to promo services, to [protected] which came up no longer exists. I was sent back to MS Latoya who proclaimed that she was not
aware the card existed, nor could I use it. I then asked again to speak with a supervisor and was put on hold longer than the first time. When she came back
the supervisor did not get on the line. MS Latoya said they were going to give me the three months but were unaware of the card. At this time I felt very
little as they did not believe that this card exists. To further compound the issue call the [protected] and they will tell you this is for new customers
only. What the heck am I!@!@##. The code on the card is (445514). There is a serious disconnect between sections of your company. The truth is in the
tapes. I spend 75% of my time in a wheel chair. My quality of life sucks. TV is my only outlet for satisfaction. Thank you for your time Sir. SINCERELY:
SFC RETIRED Michael W. Olsem [protected]. PSS. I have the card if you need to see it. Michael.

poor customer service/billing

This company is full of misleading tactics. I was a longtime customer until they violated my privacy & spoke to my ex wife(Don't ask how they got her #, I don't know) concerning my programming & inquired as to why my bill wasn't paid.(I Was laid off from work & had gotten behind & was closing the account)There was plenty of unauthorized information exchanged during that phone call...and an unauthorized credit card transaction to my bank...without my permission!(& Yes I know about the fine print bs.) However, I would have been very willing to make every effort to make a good faith effort to pay what was owed, except I didn't get that chance. My ex wife thought it was great to handle it in an unprofessional manner, so needless to say, the agent was very irate after speaking with her.So they charged my account & they refused to remove it, so I had to file a police report. My bank said they had multiple customers experiencing the same problem with Directv, and to make matters worse, the customer service rep from Directv stated that they have had an influx of complaints about "unauthorized" transactions that they had taken out. This company had good tv service but horrible ethics and atrocious customer service.I don't want anything for free, but give a guy a chance to correct a situation, instead of punishing them for a mix up. I would NEVER go back, nor recommend them! Good riddance

Not so! Because Iam in a chair, I rely on my TV for my quality of life. As far as the card goes the tech represent the company. There for when I was promised the additional 3 Months this was a promise from the company, placed on a promotional card, passed out by the tech. His or her job only is to give the cards out. Not to activate the additional 3 months. No one likes to be treated this way. If your life revolves around your tv as mine does, you would understand my behavior. This post is for the company not for you as you are an idiot. Go to work.!

Your complaint is with the technician, not with DirecTV. DirecTV has no way of knowing what you have in your house. The RG-59 that you have, you own. HD cannot transmit over Copper-clad steel RG-59. Your first tech was lazy in that he should have installed the proper dish as well as changed any cables that are incompatible with Digital TV. That is his job. You must remember that these guys are contractors and are getting paid by their respective companies for work. They are also trained by their direct supervisors. DirecTV offers training to techs, but only to companies who pay for it. DirecTV has a way to weed out these lazy techs, and you better believe he/she will be dealt with.

My husband and I were Directv customers back in 2007 and absolutely loved the service. We had a 2 year contract and were model customers paying our bill on time and even paying extra at times. The account number on this account was [protected]. We were a year and a half into our contract when our dvr just abruptly quit working. We called Directv and were told it wouldn't be a problem that they would ship one out as soon as possible. They shipped out the dvr but failed to mention the fact that upon shipping that out that we were beginning a new 2 year contract. I signed nothing, I was told nothing, and I knew nothing about it until we canceled at the end of the original 2 year contract because the bill went up on us. The bill we received after canceling stated it was for canceling the service before the contract was completed. I called Directv and explained what happened and was treated beyond rude and the customer service representative was arrogant, obnoxious, and extremely indifferent to me or my problem. I then sent a letter to corporate but never received a response from anyone. So I assumed since I didn't that the matter was taken care of.
Fast forward 4 years and we decide to go with Directv again, thinking the matter had been taken care of, and my husband went through his company marketplace to sign up and get a special deal on the pricing for 2 years. All went according to plan and the online service signed us up and installation was set up for Sept. 14th. There was no mention of there being an outstanding bill or anything that would effect service. The installation man arrives on the 14th as scheduled and installs the dish, receivers, and everything else we needed. He then calls me into the room to give me a number I need to call and when I question him about what it is he doesn't know. I call the number and am told that before our equipment can be turned on we have to pay the bill from 2007. I spoke with them and tried to reason with them and got so disgusted being treated like nothing that I passed the phone to my husband. He was treated the same way even after requesting and speaking with a supervisor! So now we have equipment that is installed and they won't hit the on button. We have called everyday since then trying to figure out what to do next. But kept getting the same answer pay the bill, which we both refuse since the error wasn't ours in the first place. So now fast forward to yesterday where we receive a Fed Ex label to disconnect all of this equipment and ship it back to where it came from. We are extremely frustrated and disgusted with how we have been treated that I wouldn't recommend Directv to anyone that I know.
My question now is how do we fix this problem and get this bill erased from my old account and taken off my credit which I just learned it is also on. We have been extremely kind and decent to everyone we have spoken to and gotten only rudeness and arrogance at every turn. You are my last stop to try and get this resolved and get my account and my credit cleared. So can you please advise as to what needs to happen next and if you can find a resolution to this problem? I appreciate your help and am sorry I had to bother you with this but I was at a point to where I didn't know where else to turn. You may reach me at [protected] at anytime day or night and I would appreciate some communication as to where we stand on this since my assumptions that it was taken care of in 2007 were apparently extremely wrong.

Thanks again and I look forward to hearing from you!
Melissa Wilson
2116 Beaverdam Rd
Williamston, SC 29697

I received an invoice for a phone purchased under my name.
I did not order this phone and did not receive a phone.

I actually welcome the idea that you all cancel your subscriptions. The faster more people cancel the less bogged down the service will be next Sunday.

the bottom line is that they should be prepared for the initial load...the fact that it happens every year make it even more unacceptable given what they expect you to pay. you're paying for a premium service and getting so the least they could do is be better prepared. new access to non-DirecTV subscribers (PS3) + offering NFL Sunday ticket free with 2yr contract...they were actually expecting more than usual use this year by these additions so there's even fewer excuses this go around.

Google this issue and you will see this happens year after year. Within a week or two less people are on their online service and it settles down. It happens every season.

whether it's due to server overload or otherwise this service is totally unacceptable. Given the price they should be more than prepared for the load...no excuses. I was able to watch snipets of a game while it randomly switched between commercials & pre-game commentary...nice job DirecTV. BTW...DirecTV did tell me minutes ago that the problem was not isolated to PS3 customers...all subscribers are impacted. I've been told their engineers are aware of the problem and are working to resolve the issue...but they don't even know what the "issue" is. basically they know little to nothing and can't really help you if you call in...we're at their mercy right now and @ $340 that's not even close to acceptable. Withing the last 6mos I got rid of my DirecTV subscription as soon as the contract term was up...I never regretted that decision and this is part of the reason why.

I will concur, I just fired up Sunday ticket on my iPad and it's pretty poor quality. This happens EVERY SEASON for the first week or so because so many new people subscribe and use the system and slow it down to death. But every year this happens and ever year after a week or so, it stops and everything comes in crystal clear. I wouldn't bail out just yet. Honestly, the best way to watch this is on tv though. I have directv at home, I only use their online feed if I'm not home.

I agree. I have a very high speed connection with a direct connection to my modem. I called PS3 to cancel it, but they can't refund what's already been paid. So, I've been on hold with direct tv for the last 15 mins. I demand a refund for this. I paid for a service and service was not received. I had a bbq planned at my place and now everyone left. This is total crap and I will not accept this any longer.

The first week can be hectic on directv's online broadcasts as a lot of people are bogging down the system. But I have watched my Sunday ticket on my iPad and cell phone all last season when I wasn't home and I had very little trouble.

I am experiencing the same problems and tried to restart hoping it would fix the issue. Now I cannot see anything...getting an error message that "video is not available."

I can't connect to any channel after the first 5 minutes. Also the when watching games in the first 5 minutes it didn't always stay on the game. I was watching lions vs tampa bay and it was switching to something else just as a play was supposed to happen. I am very upset with this purchase.

I'm having the same problem, I have a 30 mbit connection and it looks like crap, the sound is terrible, I need to figure out who to call to cancel this. What a total joke.

WARNING ABOUT MANDITORY TWO YEAR COMMITMENT.
You are under a 2, year commitment with DirecTv for any changes of service no matter weather you sign a new contract or not. The installers will deny this and will not ask for your signature, but the company still holds you to a 2 year committment from the time that a change is made to your service. I was told that I would need a new receiver to receive local channels when they were introduced to our area. I was told that if my previous committment is up, then I would not be under a new commitment. I was told this by the installer, and his manager, Dustin Dunlap of the Missoula Montana office. When I cancelled my service because of loosing my job, that I now owe DirecTv $336.17. I wrote to the head office in Colorado about this situation, and they said that they considered this an accurate and fair charge. It use to be that a contract was required, but those days are over. When you have a large company, with layers, I guess you are entitled to what ever you would like.