DirecTV

I canceled service on sept 7. I was told i would recieve a letter within 7 days telling me how to return equipment. I called again after letter was not received. I was told to take equipment to fedex. So i did. Then i got a bill for the equipment and directv access for the month after i canceled. When i canceled no one told me that i would have to pay for the entire month. How was i i watch directv if you requested the equipment back 21 days after i canceled. I canceled on the third day of billing cycle. Since i was never informed of att rule changes, i am not paying for services i was denied.

I pay a lot of money to watch a lot of games which requires switching around to different games. The enhanced feature box will not allow this as it won't let you switch channels as it loads all the nonsense. If 2 or more games have my interest it is nearly impossible to keep up because of the delay. This makes me want to cancel Sunday ticket that I have has consecutively for 23 years.

I had my insurance come out due to a leak coming from my roof into one of my bedrooms. They concluded it was due to the removal of the satellite dish that was installed and removed by Direct Tv. I cannot add a photo, but I can get in contact with my insurance company to asked them to forward me the pictures they took.

I do have an account with Direct Tv.
I would like for you for the roof to be repaired as soon as possible.
Please advise.

My name is LaVerne Morgan,
Phone number: [protected]
Cell number: [protected]
851 Benninghaus Rd, Baltimore, MD 21212

On April 24, 2017 I cancelled my service. I was then sent boxes to send equipment back. I did send all equipment back in. Then, I pull up my credit report in 2021 and see Directv claiming I owe $171.48! I returned the equipment, and they continued to bill me, and after I had moved I was not getting any letters and could not fight it at that time. I just noticed, years later. What they did is criminal. I returned their property, now they think it's perfectly fine to destroy my life. I want this removed from all credit reporting agencies, and I want compensation for the damages they have done to my credit file during those years.

Had DirecTV installed on Thursday(April 15) evening - was dissatisfied with the programming; called the next day to cancel, a Friday - was transferred to various people eventually ending up with technical service. - who advised me to wait for 24 hours so that all updates to programming would be complete.

It was Saturday now. I called to cancel still unhappy with DirecTV. Was told that I had had their service beyond 24 hours. After some silent tabulating by the customer service rep was tald that would receive a bill for $624.

I signed up for a basic DirecTV package combined with a Viasat package on 8/02/20. It was a two year package. I signed up with auto pay. Twice during the last year they attempted to ADD channels that I didn't order and charge me for them. I had to drop auto pay in order to get them to stop charging me extra. Now, after a year... apparently I have lost my "guaranteed introductory rate". My bill has increased $25 per month and that is for very basic programming. I am still locked in for a year. When my contract is up... I will not be continuing on with Directv.

Direct TV [protected]
Description: our direct TV service was canceled over a month ago and all equipment returned. I was told than by a supervisor I could complete a dispute online and I did so. I never received a response back, this dispute was for the charges on my acct in the amount of $254.40. I called in today to speak to someone and was transferred to a supervisor who gave me this email after the website to file another dispute was invalid and not working. I was informed I would receive a response in 10 days. If I fail to receive a response I will he contacting an attorney to resolve this issue because I have been unable to solve this issue myself. 2nd when I called today they had no record of me speaking to the supervisor over a month ago on the day the service was cancelled. Why no record? Why no response to my claim? And why is no one on the phone able to help me resolve these charges. We cancelled the service due to a loss of job due to Covid 19, we had no other choice and have no source of income at the moment. 2nd I was not at the residence the day this contract was signed and the acct is in my name so I do not know who signed it but I remember clear as day that I was not here. 3rd we had direct TV at our previous residence at 425 E Maple St Dallastown PA 17313. So I have no idea how we got into a new contract for 2 years in the first place when we had service for over 5 years at the previous residence. Please let me know what I need to do to get these charges and fees waived immediately. Add to all of this the email I was provided to send this to was also invalid!

Christine Yarko

A technician was scheduled between 8am - 12pm today. I received an automated call around 8:30 am stating my technician was on his way. At 11:30am I called the number back, to check on the tech. At that point I find out the order was put on hold. NO ONE CALLED TO NOTIFY ME! I GAVE UP A DAY OF WORK FOR A NO SHOW BY YOUR TECH! UNACCEPTABLE ! I'[M NOT AVAILABLE TO RESCHEDULE FOR ANOTHER NO SHOW. NO ONE WOULD TELL ME WHO THE CONTRACTOR WAS SUPPLYING THE TECH. I TORE UP 3 DIRECTV SUPPORT STAFF IN ANGER. I LOST A DAYS WORK! I'VE BEEN WITH DIRECTV SINCE 1998, 23 YEARS! I HAVE SCHEDULED MY SERVICE TO BE SHUT OFF 9/1/21. THE REASON IS UNRELIABLE SERVICE TECHNICIAN CONTRACTOR. I'M PRETTY ACTIVE IN THE COMMUNITY, I WILL BE SHARING MY EXPERIENCE AND YOUR FAILURE TO HOLD THE LOCAL CONTRACTOR ACCOUNTABLE. I WAS ASKED IF I WOULD LIKE TO RESCHEDULE - WHY WOULD I WANT TO GO THROUGH THIS NIGHTMARE AGAIN? YOU MIGHT WANT TO RECONSIDER YOUR LOCAL CONTRACTOR FOR SERVICE. IT COST YOU A CUSTOMER OF 23 YRS.

I have been a Direct TV customer for approximately 25, actually almost 26 years. My service went out due to a lightning storm. The customer support was very nice, walked me through all the protocols and determined that I needed a technician to come to the house to repair the service. The problem, though, is that I was advised appointment time is actually seven days-yes one week away. And, if they a cancellation, I might get a response earlier. When I pay 165.60 a month times 25 years that is totally unacceptable. Additionally, my internet and 5 wireless phones are with ATT.

My question is why does if take so long to get a technician, when with other vendors it is the same day. I own my on business and if I provided customer service like DIRECTTV, I would be out of business. Please advise why it takes so long. I am so bothered by this lack of technical support that I am looking at other vendors such as Spectrum for my multiple services.
I never complain about anything. That is not my nature. I typically roll with the punch. But this punch from Direct TV is too much!

Cancelled my directv in May after paying the bill that was due by June 1. Told me I was paid thru June 14 and my service was disconnected on June 14. Today I get a bill for a past due amount of $87.85. When I called I was told it is my final bill and they had no way of verifying when I cancelled or what day my account was paid thru. Bull. Its all computerized. Female customer service rep was arrogant, could barely speak English. Told her their service and shady billing practices are why I cancelled my service wth them after more than 15 years

Account# [protected]

We had a house fire on 3/14/21 and had to temporarily move out.
Account was closed but equipment could not be returned as it was damaged in fire. At&t has for months been trying to bill me for not returning equipment even though I have called in at least 8 times and explained that it was lost in the fire. I have a FICO score of 836. This better not be reported to collections. I have spent at least 5 hours trying to resolve this issue and I am still getting weekly email saying I owe $260.60. I had a $65 dollar credit when I closed the account. I am at my wits end and have filed a complaint with the BBB. The fire was stressful enough, I don't need to spend this amount of time trying to resolve an issue that your employees are not empowered to fix.

I have been an ATT phone customer since 2011 and Direct TV customer since 2014. I contacted CS in September 2020 notifying them that I would be moving and placing direct tv service on indefinite hold as the place that we were moving proved TV service as part of rent. In May, I discovered that a direct tv monthly charge started being deducted from my account in March (over $300). I asked representative to put account back on hold and credit my account. I was informed that can't be done. I told CS that I would cancel direct tv account. He said equipment would have to be returned and I said OK, but would not be able to retrieve equipment from storage until mid July. I received letter from ATT indicating equipment must be received by 6-30 to avoid non return charges. I called again on 6-29-21 and was informed there will be $135 equipment charge for each piece (3) not received at fedex by 6-30. I will not be in Dallas until 6-15-21, and if I'm charged, I will dispute through my bank. I will never have direct tv again, and if charged, will cancel att phone service as soon as another carrier arranged. Jerry Gervers [protected]

I signed up online for Direct TV and have around 800 credit score and they are saying that they cant confirm my credit and requiring me to pay deposit. This is a lie! They dont want to confirm credit to make extra money. What a crap company stealing money from people. Hopefully the NFL awards NFL games to a better company!

There is a big issue with HLN tv network *channel 204, ( a channel owed by Warner Brothers a subsidiary of AT&T Inc.) as to the way they broadcast and display closed captioning on their video /show programs.

The cc is poorly displayed and not synchronized with the dialog going on (they CC is broadcast is late in displaying the dialog). Also the CC is displayed from the top of the screen downward (descending) in a fast manner. This is a poor quality to show the closed captioning and very difficult to follow. I don't believe that the format displayed by HLN for the closed captioning doesn't meet the rules established by the FCC.

I tried to call HLN but they only answer with a voicemail asking for the extension the call is to be directed to and won't take messages. I then called I called DIRECTV on 06/09/21 and placed an open problem ticket, and was told that the issued was being escalated and someone will contact me shortly. To this date no one has contact me.

Note that have I been a customer of DIRECTV for more than 15 years and very much would appreciate that this issue be addressed and resolved as soon as possible.

Hector Fernandez
11005 SW 139th CT
Miami, FL 33186
h: [protected]
c: [protected]
account# [protected]

Today was the 3rd appointment that was made with DirecTV to install two receivers. The full description of what has transpired over the past two weeks can be found by accessing the phone calls that are supposedly recorded when talking with customer service at DirecTV/AT&T.

I will be filing a complaint regarding this matter with the Vermont Attorney General's Office, the Vermont Dept. of Public Service, my State Senators and State Representative.

My word is worth far more than anything DirecTV has told me in the last two weeks.

I signed up with direct tv bundle services last year. The sales representative stated that the satellite was more advanced and that the services wouldn't be lost when it rained or snowed, which was untrue. And that if I wasn't satisfied that I could switch back to attuverse. The price was that was agreed upon never was honored, the price increase greatly which lead me to seek why. The representatives missed informed about my services which caused interruption and loss of services on two of my four tv in my home, then after several attempts with different representatives over a two week hunt a tech person was sent to my home and it noted that in order to get. Service to the non working tv I would be responsible for for a fee of 197$. My call was recorded and monitored when I was led by the direct representatives to cut cost by disconnecting the receiver boxes which would not affect non of my television services. So without any support from the staff I'm led to seek help outside of the company with legal advice about this matter?

Spend over 1hr on the Phone trying to cancel my service. Each time I asked for the retentions department, for some reason the Costumer service send me to AT&T retention department, just to be pass back to "Direct TV retentions department". I was send back to the regular Direct TV Costumer Service. It took from 4:55PM to 6:05 to finally get the right place, then found out because they replaced the Genie box due to issues, they put me in a new contract when the original conversation was there will not be any new contract for changing the genie box since it had issues. So why pay for the insurance of equipment if the company will open a new contract each time the box goes bonkers. After close to 10 years using their service, I will tell the new owners of this property to don't get Direct TV and the reasons why.

For the fifth time this season the dodger game was cut off in the first 8th inning! We have mlb package and that is unacceptable! When I posted on boards to complain, people responded by saying it was feed from mlb and not fault of dtv. Well they have a contract with mlb and represent their customers, so they need to be on mlb and fighting for that! If it happens again I will be done with them! Absolutely zero excuse for this to happen witj the regularity it has happened this season. It is also total bs that directtv does not have a number to resolve or at least register a formal complaint! You call and get routed out of us to tech who do not even know about baseball and don't understand the magnitude of watching a critical close game and have it cut off! To have to go online to find the outcome is bs!

With all the money being paid you gave been playing the same old movies for years and have the same movie playing on multiple channels at the same time. You okay the same episodes of programs over and over and over... nothing new to watch. Ads just keep getting longer and i feel there is no value for money. The other options seem to be a better fit for our family so i will be looking at canceling our subscription for many years over your lack to provide

We have been on a cost-cutting journey while on a fixed income. This requires examining all entertainment being expensed with disposable income.

We request that our plan be changed to a non-premium plan with fewer channels, but a lot less cost per month. We soon discovered that three of our favorite channels were not available, so I asked how much would it cost to add those three shows to our plan, and we were told we would have to switch back to a premium plan. Furthermore, we said we just changed to a non-premium plan, so, thanks but no thanks.

Surprise, surprise they changed our plan without my consent to a premium plan. Sneaky way to increase your margins,

User's recommendation: Go to DISH, or make sure they understand no changes to your plan unless approved in writing by the client.