DirecTV

I have been a direct tv customer for 20+ years. Last june I started having technical problems. Tech sent about seven repair people to correct the problem. Then, my bill started going up even though i'v had terrible service. I was told to call back in december for a special rate — I did but there was no special rate offer. My daughter got involved and was supposed to have been called by a supervisor friday at 4:00. The supervisor did not call. Then, it was rescheduled for saturday at 11:00. Again, no call — my daughter tried to call and was on hold for about 45 minutes — finally hung up. I had been put on hold several times. Once I was transferred from the phillipines to mexico city. I am very disappointed on direct tv's service sincs att took over the company. Please have a supervisor call me asap. Otherwise, I guess I will have to cancel my service. I have tried to be nice and cooperative but am getting no help. Please call me @ [protected]

As of 1/8/19 dtv shut off the whole property because we are out of contract. Sagecrest was not notified at all. We have not had an install or fix dtv for 15 months now. We are shut down, my dtv was a free package because I promote the sales, it is off now. We have no one to get ahold of no one to talk to because we are out of contract, none of your customer service can not help us nor will they give me information on how or who can help us get our contract back. We need help, no tv. I have called 6 different numbers today 1/8/19 and not one customer service person can help or give me information on what to do?

NO STARS. TERRIBLE at best. I've been with Directv for 10 years. And since the merger with AT&T this has been the worst I have ever experience. There is no concern with solving any issues. I have a Directv receiver that stopped working at the end of November. The receiver started rebooting over and over never stopping. So I called Directv Technical Support on December 3rd hoping to resolve the issue. I was told that the receiver was bad and that they would send me a new receiver. A week goes by and I got one delivered. Not bad right? Nope! It turns out that the receiver delivered to me was not in the system so I can't activate it. Customer Service/ Technical Support, told me to send it back and the good replacement is on the way. So, week and a half goes by and still I have NO receiver. So here it is Christmas Eve and I call Customer Service again and was told that the last Customer Service Rep I spoke with put in the system for it to be delivered on the 31 of December. So the Rep I was on the phone with said she would change that so I should receive it by Friday, December 28th. So December 28th came and went. I figured I give the situation the benefit of the doubt seeing how it's almost New Years, the Delivery might be backed up. So I called on the 2nd of January, a Month later since the original complaint. The now Customer Service Rep insist that she don't know what happen to the previous order but she can see in the system that deliver for the new order is scheduled for delivery Thursday the 3rd of January. So I take her word for it. Thursday, Friday, Saturday, Sunday and now Monday evening still no Receiver. I call Customer service again and explain all this to them. I spoke with another person who barely spoke English and was told that she would have to call me back in 15 minutes while she talk to the back office to solve the issue. Twenty-Five minutes goes by and I get a call from Billing. This Rep has no clue why she's calling me. I explain the issue AGAIN and she tells me that she can't help me and she needs to get me to technical support. At this point I'm just frustrated and done. So I get transferred over to Technical Support and again I have to explain this story in its entirety AGAIN. The Rep then stated how he is sorry that this going on and he will look at the account and see what's going on. He puts me for about 15 minutes and comes back and tells me that he will have to call me back in 20 minutes while he talks with the back office. I told him that's what the last person said and when I got a call back it was from billing who then transferred me to him. And he's trying to do the same thing all over again. So at this point I know this issue is not going to get resolve. I ended the phone call and I'm here to voice my frustration. And to my surprise I see that I'm not the only one who is having unresolved issues. After ten years of service it's come to this. This AT&T merger is the worst thing that ever happened to a once reliable company. Needless to say I will no longer be begging for a replacement receiver, in fact I will be sending them the rest of their equipment and terminating my service with Directv. I hope this helps someone who is having the same problem or someone who is thinking about doing business with the New Directv.

Screen freezes constantly can not access on demand channels it says; sorry no programs for the filter you have chosen. Called to have fixed but got nowhere with someone in another country who couldn't fix problem could not even tell me how to reboot. I asked am I supposed to just pay the bill even though it doesn't work and your employee said yes. I asked for a supervisor and he said I would get same result he also said they would discuss my problem. I said send a technician. Frankly direct tv sucks. Michael kizzer — account # [protected] i'm willing to bet this does not get answered. Oh in case you need a phone # [protected]

Is there any way to go back to the previous program grid we had before? This new grid is hard to use, recorded programs are not on the list sometimes, when I'm checking my recorded list it changes on its own and goes to something I have not clicked on!? Other problems too! The old grid was way better than the new one! Other people I've talked to have the same complaints!

At the beginning of december - when I called to pay my bill - the customer rep. Asked me if I would like a premium package for a free 3-month trial - at the end of which I would have to either cancel or pay full price each month.
I agreed.
This months bill comes, and I am being charged for it! Called customer service - who argued that there was no such charge on my bill - even though I am looking right at it online! (took a screeenshot for proof) asked him seven times for a supervisor - he refused and kept saying I was mistaken - there was no charge for the premium channels on my bill.
Finally - he set me up to get a call-back from a supervisor... This "gentleman" said he saw the charge - but that there was also a credit for half — so I am paying a 'discounted price"on something I was told was a free 3-month trial!
He refused to remove the charge - saying I would get a credit for half of it next month - but would continue being billed the reduced price!
I told him to remove the channels from my service - and was told I will still be billed for the time we had these channels!
I did not call dtv and ask for this package — your"customer service rep (sales person) talked me into it.. Then lied about it being free.
Not only do I expect better from dtv - but thought maybe once at&t had taken charge - the sercice would have gotten better - not worse!
I have been a customer for over 15 years — and if I get the chance — I am switching to dish if this is what I can expect nearly every month trying to deal with dtv.
When I call to pay my bill - I do not want nor need someone shilling me to buy phones and other services - I need someone who knows their job, how to communicate and give actual customer service, and let me simply pay my bill!

A technician was scheduled to come out today (December 31) between 8:00 AM - 12:00 to upgrade our service and replace 2 bad boxes and they were a no show. Someone tried to call over the weekend leaving messages to see if they could move the appointment up to this past weekend but did not leave a number in the message. I called the number that they called from and it was a bad number. After 2 calls & empty promises they keep trying to schedule our appointment for January 7th. People work and cannot juggle their schedules to accommodate a company's incompetence. We are currently waiting a return call from the "supervisor" who is trying to reach the local installation supervisor but I have learned not to hold my breath.

I was a direct tv customer looking to come back, but was treated very poorly over the phone. I had to speak to four different people about numerous emails that I received to return to Direct T.V. The offer was for 19.99 a month for a package and then deals on the other packages as well. Also offered a 300.00 reward gift card. Direct T.V was not willing to honor this email because I had an account with Direct T.V previously. Don't send out emails with deals if you are not going to honor them. I would think that Direct TV would want good paying customers to return, but apparently not. I will not recommend Direct T.V to anyone every again. Completely disappointed with the phone service, the fact that I could not understand anyone I spoke to and no one was willing to accommodate me with the deal I received via email. I would like someone to contact me concerning this complaint. Jennifer Pelletier [protected]

Acct# [protected]. Had an appointment scheduled for today (Dec 29, 2018) between 12-4pm. Sat around all day, even called twice (1pm and 3pm, they even said they would include a note for the tech to call 30 minutes prior to showing up) to confirm the appointment, and then at 4:30pm when no one showed up, I called only to be told that they rescheduled me for a day that I won't be in town. They didn't even have the courtesy to give me a phone call before they decided to reschedule me. I scheduled this service a week ago because I knew I would be traveling out of town and then when I return I will be having surgery and won't be able to get up and move around. They don't take customers scheduled into consideration. I guess they think we can sit around all day long and wait for their techs. Now, of course after multiple phone calls, trying to get someone who can correct this mistake, I ended up with a number that everyone else seems to get [protected]. Got a voice mail to someone I sure won't return my call. Pretty sure this complaint won't go anywhere nor will it get anything resolved. Sad that Direct TV treats their customers this way. Need I mention that I'm being charged a service fee for this. How can you charge someone for this type of unacceptable, poor service? Another problem is that they have you locked in a contract so you can't just leave them when they treat you like this. I would like to see them provide my service for free now.

December 2018 -

My son has moved to California. He is back in NC to get he and his wife's belongings moved to said state. I am an agent for them in doing business with Direct TV.

They are ti pay $180 in early termination fees. Don't like it but understand.

Originally the first person I talked with suggested a suspension of the account so they could pay the bill later. After discussion, they decided to bite the bullet and pay it out in January.

I called back and removed the suspension and then told Direct TV same. They would need to stop service, December 28th at midnight. I also requested a box as they would not be in NC after Dec. 29. The agent spent an inordinate amount of time trying to get the service reinstated in CA, which they did not want.

SO...Dec. 13 the service was cut off. I called to get it reinstated and reiterated the need for the box by Dec. 28 so it could be put in the mail.

Dec. 27, midnight Direct TV once again cut off the service and they now tell me that the only way they will send a box is to have it sent 7 - 10 days after termination. My question is they will not be at that address. SOLUTION..take it to CA and return it or pay $45 in equipment not returned.

I asked the agent today if there would be any compensation for the aggravation, etc. He told me there would be a credit for about $38 for service interruption.

So now, I am having the box sent to me and I will ultimately be the one waiting for Direct TV to send a box and I will have to make arrangements for getting this box to a UPS or FedEx location.

I am tired of being told "I apologize".

I fully believe that all that I have gone through for my son and daughter-in-law, they should see some compensation for all of this.

This is totally unacceptable.

Friday December 28th,

I am one very unsatisfied new customer of yours. A guy was supposed to come to my house to install a cable box today now he isn't coming until Mon 1/4. Absolutely ridiculous because now I have to take another **** day off work to wait for your stupid pathetic people to show up and they cant give an exact time. Very unprofessional of them to say they can come out today when we scheduled yesterday and called back this morning to cancel for another day. I would like this to be done sooner because that is absolutely unacceptable. I work for customer service and if I cant do something for my customer that day, it can be re done within a day or so.

I have the basic service and I can't even watch the Broncos even when I live 100 miles away because the basic doesn't have Espn. They have mostly infomercials. I am so close to cutting my service. I am sick of money hungry businesses. When are these stupid companies going to learn who is paying their outrageous salaries. When you are on a fixed income you can't afford to spend a 1/4th of your salary on tv.

I just canceled my DIRECTV after being a customer for two years. I canceled it because I'm going to a terrible divorce and I'm now a single mom with six kids. But I paid the bill on Sunday the representative took my card twice and double billed me $202. Two times. The woman that did the cancellation notices and submitted a request to have it expedited and have the money back in account in 1 to 2 business days. I called on Wednesday because I did not have the refund I was told it should be there by Wednesday night or Thursday morning. I called today because I still do not have it I waited on hold with a customer care representative that was horrible, I was on the phone for 45 minutes during my work day. After demanding to speak to at Supervisor to Supervisor then inform you that those other customer service representatives were wrong and because I was no longer a customer of DIRECTV that I would have to get submitted a check within 30 days. I am discussed! I was a loyal customer for over two years, and now my entire spending money for me and my six children as a single mom is gone and I'm not gonna get it back before Christmas! DIRECTV this is horrible and I will let everybody know what you've done to me and I will let everybody know how poor of services was and how awful you were to a loyal customer after two years!

My name is phillip powell and I have been a loyal customer for over 10 years every since at&t took over I have been so disappointed. I was told my bill will go down three months in a row and it certainly didn't go down it actually went up $70 dollars and i'm sooooooooooo pissed off that the costumer rep lied to me not one time but three months. I'm sorry to say that i'm gonna cancel my service today and i'm gonna report this issue to a lawyer to see if I can do anything about this. All I have to say is [censored] directv and at&t they are frauds and the sad thing about it is that it's hundreds of more customers that feels the same way about this company and they are gonna cancel there service also

I cancelled my service on October 4th because I moved and directv wouldn't provide service at my new home (tech was too lazy to do the work). I was bundled with my phone company and directv first billed me for 20 days after disconnection and then sent my refund to my phone company instead of me. Now they are pointing fingers at each other and refuse to give me my refund. Tried to deal with the corporate office, Dan Pankowski, who is the rudest most condescending human being I have ever spoken to. He actually laughed and told me directv will never issue a refund. But if you break a contract with them, they will sue you. No one should be treated as poorly as they treat you. They will take your money but refuse to refund me what is rightfully mine. No wonder the CEO Mike White makes millions of dollars because he is stealing from customers.

My name is Jeff Vortisch, my email is [protected]@yahoo.com, phone number is [protected].

My ATT account number was [protected]. I terminated my ATT/Direct TV account this month due to the high cost.

I was in the process of returning the equipment when I realize that Direct TV/ ATT had me listed has having a DVR receiver that was picked up my one of your technician in May 2017.

In May 2017 my Model Number C41-500/SN D34HD3QE417708 broke and I called Direct TV and explain this to them. A technician came to my home and decided that this piece of equipment needed to be replaced and he changed it out with a new one.

He changed it and took this old DVR with him and left. Today I was in the process of returning my equipment and discovered that ATT still has me listed as having this old DVR which the technician took with him.

I also learned that ATT in May 2017 because of this new piece of equipment had upgraded my account and thus put me back under a new contract for two years. I did not know this nor did I authorized this new upgrade. Now I am being charged a early termination fee because of this changed of equipment.

I feel that this is unfair and unjustified as I did not know about being under any new contract with ATT.

Please can you remove this charge and remove this piece of equipment from my records. I am a senior citizen living on social security and your company is trying to advantage of seniors.

Any help would be appreciated

Jeff Vortisch

On Nov 27, 2018, the hard drive failed in my primary TV Genie. I called Direct TV and the customer rep said one would be express mailed (1-2 day shipping) for $19.95 or I could purchase insurance, in which case the shipping is waived. I asked why I had to purchase insurance or pay shipping when it was their equipment that failed (it's only a year and a couple of months old). I was told it was in my contract that I pay for replacement equipment. I paid and the call ended. On Dec 1, I called because I still hadn't received the replacement Genie. At this point, I had lost all my previously recorded shows and was unable to record any new episodes, along with no playback or pause features. The rep I spoke to said actually the Genie had not been shipped because they are out and not sure when more will come in. I was told that once it was shipped, my bill would be adjusted. I said "thanks" and ended the call. It is now December 8, no Genie, so I called again. I was told the same thing as the Dec 1 call. This time, I asked if this means they are not signing up any new Direct TV customers due to the unavailability of the Genie's. I was told that the supply for new customers is different. So, I take that to mean new customers are more valuable than existing ones? I will give it one more week and then explore options for cancelling my contract as I am not willing to pay Direct TV prices for basic television.