To Whom It May Concern at Direct T.V.,
I am one of thousands of victims who used to be your customer.
Direct T.V. raised my monthly bill without my permission in April.
Direct T.V. owes me $50 per month for April, May, June, July, and August.
Direct T.V. owes me $250.
On August 30th, when I finally succeeding in cancelling my service, I got to speak to a U.S. Citizen about the months of calls.
Naturally, she offered to lower my bill to $70 be even lower than the $90 it was not supposed to ever exceed! And, she promised I would be reimbursed the $250. I was not.
Instead, Direct T.V. had the AUDACITY to illegally charge my ATM card. I NEVER GAVE PERMISSION FOR THIS.
I spent MONTHS of calling your company, repeating conversations, speaking to ill-informed staff overseas, and got NOWHERE. All I did was spend hours upon hours on hold.
Not a single human being was able to give me an email address of a human being to contact.
Even now, I do not have a single email address.
I tried Twitter, Facebook, LinkedIn and your website. What is this? I guess it is all a joke to your company.
And, I think someone ought to file a class action lawsuit against you-but like me, they will have trouble finding a contact. It is better put in an attorney's hands. And, I am sure it has been.
For now, may I please have the $250 promised to me on the 8/30 call?
And, can someone remove the disc and take back your equipment?
And, of course Bank of America has strict rules to NEVER ALLOW A TRANSACTION from your institution to be debited from my account for any reason.
I am passing a copy of this letter to Bank of America as well.
I look forward to hearing back from someone VIA EMAIL if that is at all possible: [protected]@yahoo.com.
If not, you may phone me: [protected].
Kind regards, Michelle Highberg