DirecTV

I just closed my Direct account after two years and of course paid a penalty . I of course agreed to this contract but I feel that any business that makes you agree to a long term contract just to give you a better rate is not worth the product.
People should get the best deal and the price with out being trapped into an agreement, There are many reasons a person cant meet the contract agreement and should not be charged for. Or even the fact I don't like your Product also why force me to use it.
I have used Cable far more years than Satellite and yes they have had their problem but I found that Cable has less down time and also don't lose program with every cloud and snow storm.
I also don't get the HD thing of extra cost.
Any way I went back to Cable and paid my heavy fine for quitting Direct TV, , But as a Retired DOD contracts specialist, , I feel the whole process of TV contracts a farce.

I ordered direct tv over the phone from my home in worcester ma. The service was for my new home in panama city fl. The installer aimed the dish right at large group of trees. I questioned if he would get a good signal there. He informed me it would be fine. This man never even hooked a hd tv up to test the system. When he was done i asked about the antenna for the local channels i was informed it would cost 250 dollars more. I told him that it was to be inclulded in my installed he said it wasnt. The package i ordered was to include hd channels 18 to 20 i got 2. I called direct tv on the third day of service to complain they told there was really not alot to do but move the dish. I told them that the orginal installer had said there would be to much signal decay from the other end of the house. After 25 minutes i asked to cancel the service they hung up on me. Two days later i called back to cancel and was informed it would cost 285 dollars. That would have ment it cost 595 dollars for direct tv for five days. I refused to pay.
Direct tv stopped service i was harrassed weekly by bill collectors until a got new phone number and had it unlisted. Since then they have placed a derogatory remark on my credit report. This is nothing but extortion they even offered to settle for half the money.

I completely agree with everyone Directv is a rip off. I signed up 2/19/2014 at the promotional rate which was somewhere between $49.99 and $69.99. No one was ever able to tell me exactly what my bill should have been. I paid from $52.50 to $57.00 and finally $81.01 in a four month period. I mailed my Genie and mini genie, ( that I never requested ) back in June and they finally admitted a wrong that was finally blamed on AT&T. At any rate I received a refund of $.35 and it did not take 6 to 8 weeks to get that back. I feel I should have refunded the $81.01 in full since as mentioned the service man ruined my TV set and left me without a set in it's place. And we all know they never except the blame forl anything. I'll never refer them to anyone nor will I ever sign with them again. Direct TV is a total rip off and no ever listens . The company should be sued is all I can say.

I have had direct Tv for one year haven't had any trouble with them. I have even been late on a payment and not a problem. We will see what happens when my 2 year agreement is up.

I also ordered a bundle through AT&T that should have cost $39.99 per month. My first bill was $164.99, the next bill was 58.00 and another $58.00 . Now no one can explain what those charges were for. I think they charge the customer to install the saltellite. Also when the initial service was connected, I noticed that my tv was over heating due to a power surge. So my installation was not completed that day. I called customer service to complain about the shoddy work and was told the tech did not do anything wrong. In the mean time she told me about her high tech equipment in her home. I asked why I could not receive the premium channels because the tech that did nothing wrong did not complete the installation. She then told me that I had the advanced DVR and the mini. This was presented to me in the original offer and when I asked to have them removed I was told that they could not remove without a charge of $69. 00 per box. Their recourse is that I had 24 hours to make changes to my order. No one listens when I say that I never ordered the Advanced DVR or the Mini DVR. I have not been with DirecTV three months yet and have been complaining the entire time.they keep saying that they need the chance to make everything right. I said the only way to make it right is to remove all of their equipment, disconnect my service and waive the ETF. I was told that could not be done, that I would be charged $480.00 for breaking the contract. And they are still in the process of filing a claim for the damage to my TV set. Still they ask if I would recommend them to my firends and family. **** NO.! I will never use their service again and I would NEVER IN HELL recommend them to anyone EVER! Something should be done about their business practices.

I was a customer of direct t.v asked to put my service on hold for 4 months, a month went by and they decide to take over 400.00 dollars out of my checking account without any knowledge to me, , been over 2 months now and still cant get my money back, , Someone has to put an end to this. If there is anyone out there that has any suggestion on what I could do to get my money back I would love it..Direct T.V. has no right taking money out of peoples accounts..Please help

direct tv is a rip off with the special offer with a 2 year agreement and the price goes up, also alot of the channels are exactly what most people do not want they need a package deal with only what people want to buy with out price changes and only then become better than cable, comcast every person does not have a house full of children and everyone wants to buy only what they want...

I thought I hated Direct TV when I first got them and tried to get the AT&T internet service through them. If you can believe it the install guy just never showed up. I took a day off from work to wait for them. Since he didn't show up I opted to cancel and guess what, I had to pay their shipping and handling to send back their kit.

Now, I just tried to deactivate my account and apparantly I have to keep it for 24 months or they charge you a $380 fee. Of course that is stuck in the fine print somewhere. So now I am stuck with it.

Lastly, we have a receiver we haven't been using so I asked how to send it back. She told me ok, if you are sending it back it is time sensitive so you have to mail it back immediately when you receive the package or there will be a fee. So let me get this straight, I can take a whole day off from work, your guy can not show up, no one cares and I can't do anything about it, I have to pay to mail back the modem etc, but if I don't immediately send back a receiver you are apparantly not going to ever use again then I will be penalized. If this isn't a scam I don't know what is. Don't get direct TV.

dIRECT TV SENT ME MY SECOND BILL, THEY ARE CHARGING ME FOR FREE ITEMS PER THEIR PROMOTION. THEY LEFT OUT A REFERRAL CREDIT, THEY DON'T HAVE THE CORRECT SALES TAX.

THE BILL WAS $20+ OVER WHAT IT WAS SUPPOSE TO BE. I TRY CALLING, EACH PERSON GAVE ME A DIFFERENT REASON/STORY. THEN I TRIED TO CANCEL MY FREE, YOU KNOW "FREE" SHOWTIME AND STARZ BEFORE THE FREE 3 MONTHS WAS UP ON THE PROMOTION AND THEY WILL CHARGE ME $10. IF I CANCEL BEFORE THE 31ST.? FOR THIS "FREE" ADDITION I DON'T WANT... THEN THEY SEND ME PAPERS NOW SAYING THERE IS NO PRICE GUARANTEE AFTER THIS PROMOTION OF $29.99 IS UP. THEY HAVE SHADY AND DECEPTIVE BILLING PRACTICES.

SO AT THIS POINT I TELL THEM THAT NO WAY DO I WANT MY AUTO MATIC BILL PAY FROM MY ACCOUNTS, AND THEY SAY, I'LL LOSE THE $100 PREPAID VISA AND THE $5.00 CREDIT, WHICH IS FINE. THIS COMPANY HAS PEOPLE WORKING FOR THEM THAT EITHER DON'T KNOW HOW TO ADD OR THEY MAKE UP SOME LIE, THAT'S IF YOU CAN ACTUALLY UNDERSTAND THEIR ENGLISH. SHE CONFIRMED SHE REMOVED MY AUTO PAY AND ASKED THE REP ABOUT THE PRICING, SHE SAID THE ONLY THING I WILL LOSE IS THE PREPAID VISA AND THE $5.00 CREDIT.

THEY ARE NOT LIVING UP TO THEIR ADVERTISING OF CUSTOMER SERVICE, SO THAT CAN COME BACK AND BITE THEM IN COURT, I DO SEE THEY HAVE SEVERAL CLASS ACTION LAWSUITS, SO PEOPLE COMPLAIN TO THE BBB, THE FTC AND THE ATTORNEY GENERAL, ENOUGH PEOPLE AND THEY WILL GET HIT AGAIN WITH A CLASS ACTION LAWSUIT. THEY SEND YOU A LITTLE NOTICE AFTER THEY GET YOU IN AND SAY OH WE CAN RAISE THE AMOUNT TO WHATEVER WE WANT.

WELL THE LAW IS ON THE CONSUMER SIDE, BECAUSE THE ARE USING FALSE AND DECEPTIVE ADVERTISING TO LURE PEOPLE IN.

WHAT HAPPENED ULTIMATELY.

About six months ago, I got a Direct TV satellite and two receivers for my house. The service worked well enough and the bill was reasonable until I found that the cable service in my area had better HD support. So yesterday, I call up Direct TV to cancel. No problem says the rep, you'll just have to pay a cancellation fee of $420.00. I still have my initial contract that I signed for Direct TV that has no mention whatsoever of any kind of cancellation fee. The rep told me that the fee was a result of 'any fees or changes therein that may occur'. Terribly vague if you ask me and $420.00 is too much of a cost to eat. Buyer beware.

I had DIRECT TV for over 2 years and fulfilled my 2 year contract. I called them to cancel. They told me they were going to charge me an Early termination fee and a total charge for about 217.00. So I filed a Dispute with the Better Busines Bureau whom has been very helpful at resolving disputes about different things in the past. And decant company's Do work with you.

Not DIRECT TV they came back and said I Owed 610.00 How did it go from 210.00. to 610.00. I know other people who have had problems with Direct TV and they don't care. I just want to Warn people about DIRECT TV so they DON'T have the same problem. To STAY away from this company. I was warned a year ago by a friend about them and told myself this wont happen to me. Will it did. I am very upset about this.

I signed up for Direct TV a year ago on a program that gave me a few months of low fees - $50 or so - which would rise to near $100 after the trial period. Now that I've been on the program for a year, they've boosted my fees by another $20, saying that was part of the original bargain. If it was, the terms were buried in fine print. It will cost me $240 to discontinue Direct TV. Once my contract with them is up, I will get off their stinking program and put up an antenna. This is another example of capitalist corporate greed. May Direct TV and its detestable minions be cursed forever.

I contacted Direct in February to imform them that my receiver wasn't showing incoming calls on my TV screen. They couldn't find any problems and told me to call my phone service provider about my caller ID(AT&T}.I have had caller ID over 2 years and it has always worked. AT&T would send me back to Direct. I called them three or four times over a 1 month time span, in the Middle of March I called and ask them to replace my HD box because my caller ID works. I started my service in Dec.2008.They sent me a new one after debating with her that I shouldn't be charge for a new box because the old one never worked properly. When I received the new box, Mar.23rd I connected it and called for it to be activated. WHAT A SHOCKER, I was informed that I had over a $500.00 cable bill and would have to pay $72 right then in order for them to activate my new box, and it had to be paid by Apr.12 to keep my service from being interrupted. They cut it off on Apr.3rd and told me I had to pay the full amount. I never watched one pay per view and they was all Xrated, Idon't even watch that stuff. I ask why haven't any showed up on my Feb. or Mar. bills. Received a statement for2/21-3/20 in Feb.$94.59[due date 3/13]in Mar.$535.35 due date immediately, service interruption date 04/13/09 statementdated 3/22/09, as I said earlier they cut it off on Apr.3.The lady said that they had all just showed up. So where was Jan29 thru Feb.28 hid. I told them either my equipment is faulty or theres fraud, because I haven, t ordered not one movie of any kind Xrated or PG. I'm on a fix income I can't even dream about throwing that kind of money away. I wrote the dispute department they was no help, and Dish is doing the same thing. Thank you for listening, If you pay attention to the times, you'll know no one watches TV like that[9am, 9am, 10:30am, 10:30am, all on the same date 01/31/09 this is just an example of what my bill looks like. The prices is $10.99&$14.99.

In August 2007 I decided to order cable television. The first question asked is your social security number. I am reluctant to give that information and asked if I could do something else than give out my number. I was told that they (Direct T V ) could charge a credit card $300.00 (Three hundred} and if at the end of one year, if all payments had been timely they would credit my bill by $10.00 a month.

After having the service for 6 months I decided it was not worth the money and cancelled the cable. I was told I would be charged for the six months left on my contract. My credit card was charged an addition $68.00

I have called on several occasions and been given different reasons why they won't return the deposit.

We have looked at DirecTV.com for their rate plans and called them for a satellite service.

When called for service we had asked for Family Plan for $29.99/month, Hindi Direct II for $39.99/month and ETV(extra channel) for an extra payment of $3/month. On top of this there was a cable box fee of $5/month. Adding all these up would bring the total to $77.98/month. Then, and even now, they have a $23/month credit for one year for new customers. After applying this credit, our expected bill was $54.98/month for one year + taxes. I had asked the sales person to send me an email confirming the same which they never did. They didn't even send me an email with what I had signed up for and what would it cost me per month. This is their first step towards their deceptive practices. This way I wouldn't know how much it is going to be. And once I had this installed in my house they can charge me anything that they would like to.

About two weeks later, we have received the bill and it was for $108.44. We called Direct TV to find out why this was so high than what I was told, they said the rates I was told by their sales person was incorrect. And was told they cannot do anything about it.

Then I had asked them to cancel the service and they did the same. I had sent back the cable boxes to Direct TV as well.

A week later, I was sent another bill for approximately $375 for early termination. This was never discussed nor wsa I told during the signing up process or during cancellation. I had to cancel their service only because they had promised some rates for their service and sent me bill for almost for double. Even today the rates I had mentioned for their service are true on their web site. I am not sure why they came up with $108.44

Direct TV's sales force are not trustworthy and do deceptive marketting/sales to get you into a contract that was never discussed or never sent in an email.

I had also tried to speak to many representatives and relolution supervisors (Carline and Eric)for many hours at length. They did not solve this issue and asked me to pay this early termination fee which I was never told about.

Direct TV is overcharging me as i see lots of others have also complained about. Customer service is nonexistent. They only want your money. I would like to get several of us together and consider filing a class action suit.
Anyone else want to pursue this?

These people took unauthorized money from our account after THEY were unable to install their service when we moved. They promised on 5 different occasions to refund the $$ on a certain day; when that day came and went and I called them yet again, I was then given another date 2 weeks away that it would be refunded. These people are crooks and thieves. I would sit and twiddle my thumbs before I'd ever have them as a cable service. THEY SUCK! They lie and hold on to money that is not rightfully theirs. I have had a statement for over a month showing a CREDIT BALANCE. BEWARE OF THIS COMPANY AND THEIR UNETHICAL BUSINESS PRACTICES.

See how impossible Direct TV makes it to really get in here to make a statement?

Name in full
Phone number
Address
City
State
Male or female

Like they really need this info to process your comments.

Bla, bla

I know exactly what you are going through. I signed up for a bundled service through qwest and direct tv. I was supposed to receive $18.00 plus $5.00 off my bill for the first 12 months. But I was not told I had to go online to receive this. When I finally did talk to someone who knew what he was talking about..he explained to me I had to go online to directtv.com and fill out a rebate form. Unfortunately I was a week late. Direct tv said sorry its to late, we can't help you. I called Qwest back twice and they kept referring me back to direct tv which would not help me either. I think this is a ripoff, and now I'm stuck in a 2 year agreement, or I have to pay $200.00 for canceling the service. Its just not fare!

When I first signed up, I asked if there was any length of time I had to have service. The person that signed me up said no. So months down the line, I go to cancel and I was told I had to have the service for 1 year first. It only had 2 months left so I said ok, whatever. So after the 2 months I called them, and the guy tells me there is going to be a 180 dollar early termination fee charged on my debit card on file. I asked him what for and he said because I have a HD receiver I have to wait 2 years. I currently don't have a job, my main reason for canceling. I don't have 180 even in my account, and they would charge me a fee at my bank, on top of possibly getting my money when my unemployment check comes in. They said it was on my first months bill. I don't know about anyone else, but Who reads all their bill over. On top of that, now I read about them taking out large sums for no apparent reason without approval. Someone needs to do something about these people.

I called to cancel my directv service because my new landlord does not allow it. They do not want the drilling and wires that come with installation at the new home. The customer service girl was so rude. Then the supervisor that came on was horribly rude as well. When they wouldnt wave the cancellation fee...I asked to lower it and I would pay it right then and there...They refused and told me that they were taking $300 out of my account. I said that "I do not give my permission for this." They said "tough" and proceeded to laugh at me while I was still on the phone. I have no clue what to do? Can you cancel the credit card? Would that work?

http://www.ehow.com/how_5255105_cancel-reverse-early-cancellation-fee.html Read what this guy has to say before canceling their service
He gives some great advice!

Our TV went out last Wednesday evening June 15, in a storm. When I called the next morning I was very upset that it was going to be 4 days before a repair could be made. I got over the shock & patiently waited for Sunday, Father's Day to arrive. We canceled our previous plans with family to make sure we would be at home for repair. Friday I got an automated call that "due to excessive outages", my repair was pushed back another 3 days until Wednesday, June 20. I called customer service. & they informed me my repair was set up for the next day(!) Saturday. I changed my plans again. Saturday came, no technician. I called & got an operator with English that very hard to understand. The only thing I did understand was "sorry, your day is Sunday, not today."(Once again, we had to bow out of plans) Five minutes later I get the automated call about repair pushed back to Wednesday. More than frustrated with customer service, I went to website to confirm my repair day was indeed Sunday. The repairman came, repaired my service, & last night when all of our family sat down to watch TV for the first time since last Tuesday. Once again, no reception. Same exact problem. I called again, got a pleasant rep. in Mississippi (I am in Georgia). She assured me that I would get a call first thing this morning, Monday. I did not. I have called them twice so far, spent over 30 minutes on the phone asking to speak with a supervisor. I was told they were all in a meeting or on the phone with customers, but to expect a call within minutes. That was over 90 minutes ago, & still response. Later same day: I am clocked at over 4 hours of phone calls. The total calls today alone is 9. No One ever called me back. In fact, while on hold for 22 min for a supervisor (@ 2:30 today) the rep. comes back & tells me the repair man is on his way & expected to arrive in the next 15 minutes. I had an appointment so I had someone come & stay at my house. Repair never showed & call #8 to Customer Service said there was no record of service request, & that I would have to wait for call. They could not give me any idea of when they would call or how much longer I would be without service. Today makes 5 days.

I feel your pain, DIRECTV scammed me too. They are awful.

I ordered DirecTV in March 2007 as a result of receiving numerous advertisements in the mail. One of the free offers was a portable dvd player worth $129.00. Since I had always wanted a portable dvd player, I decided to order the satellite tv (I was fed up with camcast cable tv). I followed all instructions as required, received everything I was supposed to except the portable dvd player. When I contacted DirecTV, I was told I was not eligible for the portable dvd offer and was given no explanation as to why. I sent a letter of complaint to DirecTV in October 2007, received a phone call that indicated my complaint was being sent to a resolution specialist. After that, nothing at all. However, I did receive in the mail a "consolation gift" of a standard dvd player, which could not have been worth more than $20.00. I contacted the attorney general's office in my state, Maryland, and submitted a written complaint to the consumer division. The responses received from DirecTV were ridiculous. I was told that since I did not call the phone number listed in the ad, I was not eligible for the GWA (gift with activation). I had called the well known number 1-800-directv. In fact, each of the two advertisements I kept from that period, had different phone numbers, but showed the exact same free gifts, one of which was the PORTABLE dvd player. There is nothing in the ads that say you must call that particualr phone number. I would never have guessed that a phone number is used as the criteria for being eligible for a gift when activating a service. I was never told otherwise from the first time I called to order the service until I received the letters through the AG''s office in MD. I guess my next step is to write a letter directly to the President of DirecTV expressing my dismay. I will gladly return the standard dvd player and would like a rebate of $129.00, a credit on my bill or the actual portable dvd player which I feel I should have received in the beginning. I wonder if anyone else had this same problem. I have not seen any of the same complaints after surfing the net about it. I appreciate any help someone can give me. Thanks.

DirecTV SUCKS! We were led to believe that we were getting an HD DVR but months later realized it's not HD at all. I was asked what sort of TV we had upon ordering and replied HDTV only to ASSUME we were getting that type of DVR Receiver. Upon calling DirecTV about this was told by the rep after pleading my case that I can easily just upgrade to the real HD DVR I was supposed to get and basically pay the difference of $99. I said fine, that I would "give in" and do that. I was "transfered" to the order dept and the woman I spoke to told me that there "were no promotions of that kind" and if I wanted to get an HD DVR, I would need to buy a whole new one for $199! What?!?!? That was NOT what I was told by the woman who so conveniently transferred. Then she transferred me to a supervisor who apparantly gets a kick out of the fact that I cannot do anything about the fact that I was screwed over and tells me it's $400 to cancel the contract! I am roped into this service for 2 yrs or it's $400 to cancel. I was conveniently never told that either. What a load of BULL this company is!

Beware of "FREE" DirecTV receiver. "Free" to them means "leased." When you discontinue your service, they require that you return your "free" receiver. I got a call from DTV saying that I could get a free new DVR receiver, and I asked if I could replace one that I was leasing. "Yes" was the answer. Actually I decided to replace an older receiver that I owned. Now instead of two leased ones and an owned receiver, I have three leased receivers. Great, eh? When I complained, the woman said that "free" to DTV means "no upfront charges." Can you believe that crap? I'm going with Comcast as soon as they hook up my neighborhood.

I contacted Direct TV via phone and e-mail about about adding My Network TV to subscribers who live in a city that don't carry a My Network TV affiliate in their town.Direct TV kept giving me lame excuses about They don't have no plans to carry My Network TV if cities don't carry a My Network TV signal.Get Dish Network because Dish Network carries My Network TV and the CW Network if cities don't carry CW and My Network TV.Buy Dish Network, Don't buy Direct TV.

As a former employee of American Satellite a retailer of Directv, I can tell you that yes your first bill came without the "promotional" price, that is because Directv uses a rebate process. This is stated on your first bill, along with how to go about filing your rebate. It can take as long as the 3rd billing cycle to show up, but will last an entire 12 months. As for not knowing you were bound to a 2 year contract, I will call BS on that, you said the paper that you signed said nothing about it? I know for a fact that the paperwork does. It clearly states that the contract is 24 months and if you cancel you will be charged a pro rated amount of 20.00 a month for the length of the contract that was not satisfied. American Satellite will also charge a termination fee if you terminate service prior to the end of the contract, that fee is a hefty 500.00 and it is not prorated. Your filing with the BBB should have been against American Satellite, as their sales person is who quoted you prices, not Directv. The price of 34.99 was correct for the Plus DVR package, DVR service is included in that price, the only extra charges you should see are for additional receivers at 5.00 a pop. The only other thing I would advise you of is that if you are not going to keep the HBO SHOWTIME AND STARZ directv gave you for 3 months make sure you call 30 days in advance to cancel thoses services. I'm sorry you feel that you have been wronged, but hopefully this info will help?

Why not take them to small claims court?

This is a complaint about Direct TV. I was with Dish and decided to check and compare prices and services. I compared the number of TV's we currently have, the channels, the HD receiver and the DVR. After talking with a Direct TV sales person I decided that the Direct TV had the better program for my family. I was given a price for a two year contract which I accepted. They set up an installation date. When the service person installed our Direct TV we did not have a DVR recorder. He told me that a DVR was not included in my package. This is absurd because I compared all the features we were getting from Dish when I spoke to the sales rep. He told me to call Direct TV and say that I should have gotten a DVR in my package. After speaking to 5 different people connected to Direct TV and spending over 1 1/2 hours on the phone I was told my monthly charge would be $15.00 more per month if I wanted a DVR. I am disappointed about the sales practices of the Direct TV group. I hoped to be with an ethical company. Not once did the sales lady I spoke with originally mention that the package did not include a DVR. Plus the Direct TV representatives I spoke to right after our installation were trying to blame me for not reading the emails they sent. They told me I should have seen that that piece of equipment was not on my contract. They were rude to me on the phone and I am very angry about their lack of ethics.

They told me I was getting dvr charged me then said it didnt include dvr and if I wanted dvr I would have to pay an additional 200 . The salesperson said the 280 i was paying was for a dvr. They do not care about customers just sales quotas obviously

I called AT&T for a price on phone service. I was told if I bundled services with Internet, phone and Direct TV, I could get a special promotion for Direct TV with 59.99 for premium service, I would get a $21.00 dollar per month discount for a 2 year contract. The total for Direct TV was to be $38.99 per month for the duration of the contract. I agreed to this and set up the installation of all three products. I was to receive free HBO, Showtime, Cinnemax and Stars for 5 months for signing up all three and changing to AT&T/ Direct TV. I got the bill from Direct TV for $79.99. I called and was informed that I had to by a Sunday NFL Ticket to receive this offer. This was the first time I had been told anything about the NFL Package. They removed the NFL charge from my account. They installed the dish and nothing but regular cable worked. When I called the rude lady and supervisor informed me it was not Direct TV's fault that the agent that signed me up gave me wrong information. All they could do was sign me up for the NFL Ticket or give me the correct information. WE NEED TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST BOTH AT&T AND DIRECT TV.

We signed up under the guise that we would be getting the "special" rate for the first year of the 2 year contract. However after jumping through several hoops we were told that we didn't jump through the final one until 6 days after out 90 day period had expired therefore no credits for the first 3 months and full price for the duration of the contract. Customer service was very unprofessional and unresponsive. We went to the place were we signed the contract originally (Advanced Communication Systems on Route 30) and were told by the owner (Rosario) that he'd take of it only to have him call 2 days later and say there is nothing they can do. Really? All this over a yearly total of $360. Not only are we being scammed through bait and switch but when the tech (Chad) came to install our equipment, he texted my wife later that evening using her phone number off the paperwork to ask if she was available. He was supposedly "reprimanded". I'm almost sure that borders on illegal. Never again will we use this company or service and I will make sure they get $360 worth of bad publicity.

DO NOT ORDER THE DVR (for only $7) a month! They talk fast, and don't mention the fine print. If you order the $7 a month DVR, you can't cancel the service (minimum of 29.95 a month for 60 or less channels) unless you pay a "cancelation fee of $20 per month for the duration of your contract. Confused yet? We ordered the DVR in August. It is now November 3rd. I was just told by Desiree that it would cost us $420 to cancel our account!

Also, when I downgraded to the "Family Package" of 29.95 a month, I was told that I could see what channels I would get for $29.95. Not true, there are 3 different packages that you can't see online, but, as Desiree so patiently explained to me, it is not fraud because she was willing to read to me all of the channels that I could watch (she really was patient, and she waited for me to write down the names of all the channels, mistakes in spelling are mine) So since you can't get it anywhere else here is the list of what you're paying for with Direct TV's " Family Package" :
1. BYU TV (Mormon channel)
2. Bloomberg
3. Bloomberg (2)
4. C-span
5. C-span 2
(don’t get CC TV 9, but she gave me the name anyway)
6. Christian TV
7. Church Channel
8. Direct TV Customer Information Channel
9. DYI (Do It Yourself Home Improvement)
10. Day Star
11. Disney Channel East
12. Disney Channel West
13. Disney XD
14. EWTN (Another religious channel)
15. In Life (Christian)
16. Food
17. Free Speech TV (Channel 348)
(GEM Net (don’t get))
18. God TV
19. Golden Eagle
20. GMC
21. HITN (Spanish PBS)
22. Hallmark
23. Headline News (CNN)
24. Home and Garden
25. Home Shopping
26. Hope
27. Inspiration
28. Investigation
29. Jewish Life
30. LINK
(MHZ – don’t get)
31. NASA
32. NRB
33. Nat Geo
34. Nick Jr.
35. Nick @ Nite East
36. Nick @ Nite West
37. Nick Toons
38. Once (Spanish)
(PBS channel 379 – don’t get)
39. QVC 1
40. QVC 2
41. RFT TV
42. Science
43. Shop NBC
44. Music – Between
45. Music - Gospel Glory
46. Music – Standards
47. Music – Playground
48. Music – Spirit
49. TNT Net
50. The Hub (channel 294)
51. V-Mi (Spanish)
52. TWC (The Weather Channel)
53. Word Network
54. World Harvest

Doesn't look like 66 or even 60 channels to me.

More confusion, The "Basic Package" is the same price as the "Family Package" but if you are already a customer, you can't get the Basic Package, that is just an "introductory package" so the longer you are with Direct TV, the more screwed over you are.

On 09-12-2011 at around 4:00pm I responded to an add received in the mail. I spoke with a rep who lied to me about everything. He indicated I would get for 34.98 a month for the full two year contract phone service, 210 channels for one TV to include NFL Sunday Ticket and 12 MBS internet. I scheduled the install date for 10/01/2011 and he said some one would be there between 8 and 12. He said I would not be charged until the installer arrived on that date. The charge would be 219.95. I set that October first date because I told him I did not have that money available in the budget right now. He assured me I would not be charged until the day the installer arrived.
My ID# he provided was ********** the order number provided was *********. I either need some one to rectify this situation or provide me with the legal departments contact information. The sales persons name was Christopher Burney who screwed me. This bank account used is only for paying bills and is now over drawn due to this person and costing me additional fees. I will now have to move money from another bank account to cover this. I canceled and will never use them again, what a way to deal with a brand new customer. Keep up the good work Direct TV and you to will be out of business, all it talkes is one person at a time. We do have OPTIONS.

My mother 86, was bullied and frightened into a contract for fear she could not get any tv when the analog/digital switch come through, and even though they knew she had an old analog tv they sold her digital HD service, this was in 2008. She signed up for an 18mth contract which she put on vacation service half the year when she would visit in another state. Well here we are three years later, and they say she still owes six more monhts on the contract, IT AUTOMATICALLY RENEWS SO BEWARE. She is currently living in another state and wants to terminate this service. we requested both the billing and the boxes and the termination fees are $120.00 but so far neither the boxes or the information statements have arrived but they continue to take the fee everymonth. Finding the address for the corporation is all but impossible on their website, you need to terminate the contract in writing but finding the address to send it to is all but impossible. Its not the same address as the billing address. DIRECT TV, Corporate Office, P.O. BOX 6550, GREENWOOD VILLAGE, CO 80155 Any correspondence should require a signature and an return receipt. BTW the online contact information does not work if you enter terminate contract in the subject line it will give you an error message saying the account number value must be an interger, but if you enter customer service in the subject line, it will let the message through with the exact same account number on it. GO FIGGURE. We just want to be rid of direct tv, and will pay to do it. But these guys are crooks, and crooks need contracts to keep customers.

Where do we start folks? We need to get this lawsuit off the ground. I want to sue for lack of informed consent and disclosure for damages to the rental property. I just paid today for a handy man to take down the apparatus and fill in holes as well as filling in a hole drilled into my bedroom from my balcany!

Now I have to pay an early termination fee of $460.00. Just changed my credit card info and added a credit card that is maxed so they cannot access my funds. On Monday, I am going to my credit union and placing a block on Direct TV.

ATT did not inform me of getting rental permission or for that matter, that there would be drilling and damaging property I do not own.

I agree. I had the same problem with AT & T and Direct TV. I say class action lawsuit as well.

2 installers came to install direct tv, later I discovered one of them had stolen 100 dollar bill from my desk in my office. I tried calling the subcontractor and they are slow getting back to me. Very slow! They also left trash on the side of the house and left the gate to my backyard open and my dog got out. I am disgusted with this and would like to be heard by Direct tv, what do I do to talk to the ceo or anyone who can resolve this? I have made a police report at this point and am awaiting something positve to happen.

Supervisor of this company do need something to shock them and get their attention.

This is what happened to us last year. I even called to cancel the NFL sunday ticket ahead of time this year and was told there was a chance I could get billed again anyway.

Since when does a vendor come on to a property with out the owner's permission and install a system damaging the building, drill holes thru walls etc... Also they installed a ground set pole directly over a underground gas line having the potential of having caused a leak or explosion--have these guys ever heard of (diggers hotline).

And what is with the automated voice transfer stuff--I have wasted hours tracking down the lunatics who did this only to be unable to contact a person directly.

This company and direct tv stink!

Attempted to get a better deal on satellite TV service. DirecTV had a good package and came out and did the install. The day after the install, lost my job and had to cancel. I called and spoke to a 'customer service specialist' who stated that I was well within my 7 day cancellation timeframe and would not be charged any early cancellation fees as long as the equipment was returned I would be out nothing. I double and triple checked this with the person, and after checking my credit card bill and finding a $465 fee from Directv was shocked.

Contact was made with Directv customer service 'sorry we can't help you'. Contacted further up the customer service food chain 'sorry YOU broke contractual obligation after signing a 2 year agreement and canceling 3 days later.'

I told them in multiple emails and phone calls about their customer service individual telling me of the 7 day opt out period, to which they replied that it didn't matter and I had nothing to substantiate it.

Contacted Better Business Bureau. Same actions as before, nothing done, fee remained in place.

So for $465 I had Directv for 2 days and will never switch from Dish Network again, as they countered with a much more amazing package at an almost unreal price structure.

After 14 yrs of service I cancelled Directv and they tried to tell me I owed all this early cancellation fee that is supposed to be paid. They refused to cancel my service I need to get an attorney

I had the same problem as the above person and at this moment I am still fighting with Direct TV. I wish I had done more research on Direct TV before I gotg involved with them.

Well I wanted to share my story in hopes that it will help destroy DIRECT TV in some sort of way .I hope people who see this are those who is thinking of switching or getting their services. I would say (DON'T) Read all comments available and listen to us all because we are trying to save you from Hell. To make a very long story short it started out that they promised me, with my package, that I would be able to receive local channels in my zip code area. After they hooked me up I find out it will be 6 weeks for me to get my locals. I wasn't told that when I made my order. Six weeks later I call back, I was then told I could not get it in my area. So I told them to cut my service off and I sent back there equipment. They took out two payments out of my account the first month .I find out only then that it is mandatory to all to pay one month in advance. So now I'm thinking I'm through with them and now they are off my back and I'll just move on and learn from this. Boy was I wrong. Besides harassment calls ect... They are claiming I owe them 400.00 dollars For canceling. Not only that they have me at the credit bureau. OH My GOD! They did not give me my locals as promised so therefore I owe them Liars now. I have had sleepiness nights because of them .The only good thing that came out of this is I was able to out smart them only once. Something told me in my gut to go close my checking account before the next monthly due date. Somehow I had this feeling they were going to try to get that 400.00 quickly. Well don't you know they did try but was denied. Always do want your gut feeling tells you to do. DIRECT TV SHOULD BE sued and taken out of business, I am trying to find options on how to fight them on this matter.But it looks like I will need a LAWYER. Thats what you will end up with if you go with them. PLEASE DON'T! This is just a little bit of my problem with them. But I hope I painted a clear enough picture for you. Besides They never sent my monthly payment in advance back. Anyone that would like to get a hold to me on this matter you can reach me at Doreenas6@aol.com.If there is a way for all of us to fight against as a group count me in.

In Feb, 2008, I decided to get a AT&T bundle discount for DirectTV. I live in a duplex and the other tenants already had DirectTV, so the Tech just connected to their dish which was fine with me. In August, while walking around the back of the duplex I noticed the junction box covers (2) were on the ground exposing the cable connections. I tried to snap the covers back on and they would not close due cables between the two boxes were routed not behind the boxes but on the top side. As such, you cannot secure the covers because of two cables.

I call DirectTV and describe the problem. The young lady ask me if I could just nail a box of the two junction boxes? I said NO and told her their tech had wired it and I wanted it fixed. She stated the 30 day warranty was up. She should work for Ford.

I closed account within three days. They turned me over to two collection agencies. I had to write both of the certified letters that I owed them nothing. It has been over a year & I have 2 HD boxes and another box plus the dish and 100 feet of wiring. They robbed my bank account, even when I changed debit cards. I had to change banks all together.

On the 11th month a man from the President's office called; but I would not talk to him.

I called to file a complaint. There response "you do not have an account we will not help". I own this house they destroyed it by drilling every were and to top it off they cut the existing cables for the house. Who is going to pay for damages? When asking Direct TV customer service "Who do I send the bill to they said I do not know" Who is the CEO or Board of supervisors? No one knows. I need help. We need to put a stop to these companies.

Everyone complain to the NFL Commissioner since they support Direct TV.

Up until my recent move, I have had directv for 7 years. I had two cable boxes in my home, one that I got originally when I signed up for Directv and another one I purchased several years later (Tivo Box). My original box was faulty and last year I called to ask for a replacement box and I asked if I could replace it with a Tivo box. They said no problem and I received it several weeks later and someone came and installed it. Many months later due to unforeseen circumstances, I had to move and since Comcast's bundle deal was a better deal, I switched. A few weeks after I canceled my services I was charged over 200$ which without my permission was taken out of my bank account, which consequently made me bounce a few checks. I called directv in outrage and their response was that I had signed an agreement when I received my new box for another two years of service and that they were allowed to take out that money out of my account. For the whole 7 years that I have had Directv no one ever mentioned that what I was signing was a contract and since when can companies take money out of your account without your permission. They are thieves and I will never again recommend them to anyone!

I am really mad at Direct tv's customer service. I referred Pauline a couple months ago to Direct tv. I gave her my acc. # and the # to refer a friend, [protected]. She hooked up with Direct tv. She Gave them My account name and number and said we would get $10 credit on both our bills for 5 months. When we got our first bill there was no credit, so I emailed direc tv. I was told we didn't call the right number. I know the right # was called because we still have the paper I wrote the # on that Pauline called from. So I called direct tv to tell them their wrong. I talked to a girl named Erica. She said she seen that Pauline did call from the right number and she would fix it and that we would get the $10 off on the next months bill and for 5 months. Well, I see the next months bill and there is still NO $10 credit. So I called [protected]) The man said that Erica told me wrong and Pauline did not do the proper procedure to get the credit. I was so mad I could of spit nails through the phone. WE DID DO EVERYTHING RIGHT ! SHE CALLED FROM THE RIGHT NUMBER, SHE GAVE THEM MY ACCOUNT INFORMATION AND GOT THE RIGHT PACKAGES ETC. I don't think this man (was so mad 4got to get his name) ever told me what she didn't do right just that Pauline didn't go through the right process. Like I told him, 'Just because you guys didn't enter something on your end right, is not our fault and we DID do our part right! ' He refuse to fix it, and I told him it was a scam ! So I went to Pauline's house to let her know we wasn't going to get the credit. She said that its a bunch of baloney. So she called and talked to Mathew and he said that WE WERE ENTITLED TO IT. He fixed it and says we will get the credit in 6-8 weeks. Another Wait...

Now tell me, is this a run around over a scam. OR Do people just not know what they are doing in your customer service area!

I use to have a very high opinion of Direct tv, and now I am embarrassed over this ordeal. I will be very pleased If I do receive the credit Pauline and I are entitled to, my faith and opinion will be mostly restored in Direct tv's customer service. Other wise I will let every one know what I think. Business are still in business like this because of Scams, thats how they have been in business so long. They get people to think they are legitimate, with promotions, promises, and too good to be true type things. Customers call on their promotion told all the right things, then after they have signed for 12-24 month contract then they pull the rug out from under then, then they are stuck in a contract they can't affordable get out of but yet direct tv's are not liable for their promotion ad's and are able to scam people. I will never refer anyone to Direct tv; I don't care if they promise me a million, because I know their promises are as empty as their heads are. Every call is suppose to be recorded, therefore all should be able to be verified. They don't care to satisfy customers, why, they have us by our yinyang in a contract. I personally think these contracts should be changed. If we want out of a contract where we know we have been done wrong especially in the first 3 months, we should be able to with out paying a penalty. I think these contracts are a way for companies to run scams, mislead consumers, and just plainly RIP OFF folks. I will see if they honor their last promise from Mathew. mean while, I have sent Direct tv another email explaining they whole ordeal similar to this report, and will see what they email me back. Who knows. Probably another run around. For anyone reading this, I wouldn't tell you what to do, but please BEWARE and AWARE. I do not recommend Direct tv persay their promotions. My mistake is I didn't check into 'rip offs' and similar sites before referring someone. I don't always believe everything I read, but when I read more bad than good, it probably means they are BAD. If I can, I will let you know how this turns out.

The trick is to scam enough people who can't afford a lawyer. All you need is a few customer service flunkies who are willing to pretend to care about the customer. Hide your contract somewhere within the mass assortment of ads and other junk lurking in the envelope that carries the customers statement. Tell the new customer whatever it takes to reel him in. Whatever you say on the phone doesn't matter. Record only the conversations that benefit the company. Then, while he's grieving the death of the loved one he ordered your service for; smack him in the face with a $340 early cancellation fee. Practice this behavior enough and you won't need to be a decent human being, you'll be a rich one. You can start your own business. Call it, oh, I don't know, DirecTV, maybe.

This is the letter that was sent to the corporate office, if there such a place. In my opinion the letters all go to the same office where the customer service flunkies are. They look at your name, insert it in a 'denial' form letter and email it to you. I doubt the letters even get read.

This letter is a chronological report of injustices for which we feel is an unethical business practice on the part of DirecTV, Inc.

On my first contact in late December 2008, I spoke with a female sales representative, by phone, to inquire about having their service installed in my uncle's room at N**** S*** nursing home in Denver, CO. I specifically inquired about what would happen should he pass away. She stated that all I would need to do is provide a death certificate to their office to have the contract canceled. On December 23rd the system was installed at the nursing home.

I have been legal guardian of my uncle for several years now, due to his dementia. Therefore, I have handled all of his business transactions.

On January 21st, 2009 my uncle passed away. On January 22nd my wife, ****, contacted DirecTV's customer service department to cancel service. A male service representative told her, to avoid any charges, mail a copy of my uncle's death certificate, and return the receiver and remote control in the box which they would send us. We returned the merchandise.

On our January 29th statement we noticed a charged of $340 for early cancellation fee in which payment had been automatically charged to our credit card. My wife called customer service. A female service representative told her to fax a copy of the death certificate when we get it, and the charge on the credit card would immediately be reversed. As requested, we faxed the certificate on February 11th.

My wife called customer service at 5:03am on February 13th to inquire as to why the charge still hadn't been reversed. The male representative who answered said there was no record that the fax had been received.

At 8:03am she called again, in hopes that someone working regular business hours would be in a better position to assist her. Again, she explained the situation to the male representative who answered. This time she was told that they had in fact received the certificate, but the charge couldn't be removed because I placed the order, not my uncle. She explained why I had to order for him. He told her there was nothing he could do. My wife asked to speak with the supervisor and was put on hold then was disconnected after a few minutes.

At 8:26am she called again. A female representative answered this time. She apologized, and then told my wife to explain the situation again and she would put her through to her supervisor. Again, my wife was put on hold and again, she was disconnected.

At 8:49am she called again. This representative asked her to explain the situation again. My wife refused and demanded to be put through to a supervisor. Finally, she got put through to a man who claimed to have some authority. He stated that it didn't matter who the service was for. Because I signed for it, I had to pay. I never signed anything. He offered to provide the address where I could dispute the charge.

I can provide documentation that shows that my uncle resided at the nursing home in Denver, CO where the service was installed, and to show that I was his legal guardian. If you check the billing address for the account you will notice that I don't live in Denver. This service was clearly never meant for anyone other than him.

I am hoping that, as a reputable company, you can see the injustice of this charge and see how badly your customer service personnel handled this incident. My wife called customer service once again, on 18 February 2009, as a courtesy, to inform them that we were sending this letter to you and to our credit card company to dispute this charge.

My Contract with DirectTV got extended without my notice.

I am pissed of customer with DIRECT TV. Issues with Direct TV. Direct TV cheated me by prolonging my contract without my notice. The customer server are real pretty ignorant bureaucratic, no sensitivity towards the customers. I have wasted my hours and hours of time explaining the same story again and again again, several times to several people (so called managers, and their managers etc., ). And I also felt that their escalations are lateral, not to upper levels. At this point, just like other several thousands of unsatisfied/pissed off customers, I am just hanging in there and trying to adjust to their brutality.

my mom has referred myself, my grandma and my uncle over 2 years ago. she has never seen a credit from any of the referrals, she gave up calling because talking to people from india who cannot speak english makes it difficult to keep telling your story over, and over, and over...

i have just had direct tv installed the agent told me i could watch recordings on any tv with whole home tv and we could tape record two shows on each tv and watch live tv all a lie now we have it 2 days and we cant get local channels have to wait till sunday for a visit we had disj for 3 years no problem i will stay with direct till we can leave i will never recomennd it to anyone i stayed on the phone today for 75 mins and they could'nt fix the problem what a scam they have i am calling cunsomer affairs because all i was told i was getting was a lie::::::::::::::::::::