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Complaints & Reviews

the worst service ever

I have been a customer of Directv for about 1 year and half. I have received terrible service from them. I am totally done with this service. I recently had a party for the De La Hoya-Mayweather fight. Just like I have done before, I would order the fight about an hour or two before the match. Well, on May 5th, 2017, I went to order the fight. Couldn't order through the TV. Then I went to order the fight on-line. The server is done. OK. I then proceeded to order through their 800 number. The line is busy. This went on for two hours before the fight. Everyone left my home to go and watch the fight before it was too late. I called Direct TV the following day. They gave this lame excuse about the influx of calls and people on their website so that is why I couldn't get through. But no real apologies. I have never received such terrible service in my life. Hopefully, you will be smart and not subscribe to Direct TV. The worst ever. I was so embarrasses and they don't CARE.

  • Tr
    Trevor Hammon Aug 30, 2010

    To get a rebate is the biggest bunch of ### I have ever went through in my, Life!
    This kind of service ought to be against the law! I submitted the original rebate and then was told that the address on the competitors bill did not match the address where the work was done.
    I guess we're the only family in the US that has a po box and a physical address, please!
    Hello, what about the other info that matches to a T.
    The only thing I can say is that this kind of service can ruin a business quickly.
    I'm going to do my part to see to that!
    P Ode Directv customer

    0 Votes

failure to refund cost for hd receiver

To Whom it concerns

Alert: Be Careful about the New ATT&T Bundle Package w/ DirecTV

To everyone desiring to take advantage of the new ATT&T (BellSouth ) Bundle package that is now being offered by the recent merger of both company. With this bundle package one of the offered items is a connection with DirecTV. I did not mind trading my TV cable service for another as long as I received the same quality of service from DirecTV as I received from Dish Network. Inquiring before committing myself I asked BellSouth about the programming and what they offered. Since BellSouth is the selling agent and you must go through them to get the bundle package. I was informed that I could get comparable programming through DirectV and I could get local channels. This I felt was most important to me to know whats going on in my area. So I accepted the deal and schedule installation for the following day. The next day everything seemed to go well with the installation. My Dish Network dish and equipment were removed and the DirecTV equipment was installed.

Then came the big surprise. After the insulation the technician called in to program the equipment including a HD receiver I had to prepay for through a credit card. Well everything was programed in except the local channels. When I asked about the local channels the technician began to show signs of becoming nervous. He immediately responded that he had another insulation to do and I must call DirecTV, Then he left. I suspected that something was wrong but at the moment I couldn't do anything.

As soon as he left I called DirecTV reference the local channels programming. I was told that without question there was no local channel programming through DirecTV offered in my area. Bellsouth was contacted about the misinformation that I was given and asked how this problem can be resolved. At first nobody wanted to acknowledge responsibility for this bad situation. After cancelling the whole deal and talking to approx. 17 different people { never the same one) I finally got ATT&T complaint resolution. ATT&T did agree to pay the cost to reinstalled my Dish Network equipment which was quoted to be $200.00 by Dish Network. DirecTV, however refused to reimburse me for the cost of the HD Receiver I paid for, which I returned. They said that the instillation was completed therefore I was not entitled to be refunded.

As far as I'm concerned this is stealing. This has cost me a lots of time aggravation and money. The lesson to be learned here,is be careful before ordering any TV cable service. Don't take for granted that you can get the same quality of service from every cable service. They are all different. Before ordering the bundle package or any service make sure what's available in your area by calling the cable Co. direct and verifying whats in your area or zip code. Especially with DirecTV which has very restricted areas for Local Channels. If you know anyone that thinking about getting a TV cable service or the BellSouth Bundle package please pass this on.

I live in Hawthorne Fl. This might apply to all Central North Fl. areas as well as many other areas throughout the country. So be careful check first before you buy.

Concerned Consumer
Prentice Cooper

  • Gi
    gilda mandl May 01, 2009

    I called AT&T thinking they were a reputable company. However, I was misled into thinking I was going to get a bundle of phone, internet, and television for $105.00. I was so exited, I told my friends and family about the great deal I was getting.

    I called AT&T around April 25th to try and lower my bill, because I lost my job back in September ‘07. I was informed that I can get all my services bundled for $105.00. That is my DSL, long distance calling, and cable for up to four TV’s. To my surprise, I get a bill from DirecTv, not AT&T, five days later for $93.76. The bill states that I have a service agreement for 24 months! Nobody ever voiced that little bit of information. I am from Canada and might return there if I cannot find a job, so signing a 2 year contract was completely out of the question.

    I then called AT&T on May 1st, 6 days after the installation of DIRECT TV, and spoke to Miss Simons, who transferred me to Ms. Edmonds, who transferred me to Shawna Johnson who then had a conference call with DIRECTTV and myself and still nothing is resolved. DIRECTV told me that I would be charged $480.00 for an early cancellation fee. I do not believe I am responsible for this fee. The lack of communication and crooked sales tactics misled me, and I am sure, many other people.

    In short, I never called DIRECTV, I called AT&T and they misled me into thinking that the Directv was part of their package! I am so disturbed by these two companies, that I do not want anything to do with them. I want to send back their equipment and have no further dealings with either of them.

    The public does not deserve to be taken advantage of at a time like this, they should be ashamed of their sales tactics and policies.

    0 Votes

worst customer service ever!

On Jan. 27th, 2007, I called to cancel my service with DTV because I was moving and needed a cheaper...

stay away - direct tv sucks!

My friend and I had been considering changing from cable to Direct TV. Since my friend is from the Ukraine...

very poor service and unacceptable contract

I have had direct TV now for about three months and have had one problem after another. I had initially...

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bad installation and reception!

Direc TV- bad installation and reception most of the time. 5 months after signing up for 2yrs contract with...

Resolved referral bonus program is a rip-off!

I have been with Direct TV for the past three months and up until this morning, I was pleased with the...

beware - installer thefts!

Beware of the contractors directtv sends to install your systems! They do not work for direct! They are not bonded!!

My family recently had directtv installed in our our. We were quoted by bellsouth that there would be no extra charges to have two dvr's and four receivers installed in our home. The installers (Contract laborers from out of the state) arrived at our home at 4:45 pm to begin the installation. The installers walked into our home and immediately began spouting extra charges that were to be paid to them.. Not directtv.

Our home is very large so it was difficult to monitor two installers at one time.

When they left our home my dell axim pda was "missing"!! I had bought this pda 6 months ago!

I called the contracting service that directtv sends to customers homes regarding the theft. They were totally unconcerned! Their reply to me was... Collect it on your "homeowners insurance"!!!

This incident happened in metairie, louisiana!! 2007

  • Bo
    Bob Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Direct tv contractors go through extensive criminal background checks and drug screening and they make really good money. I'm a contractor for direct tv and I make $1500 to $2000 weekly. They wouldn't risk losing that kind of income for a pda. Give me a break. He probably left it at the hotel room where he was cheating on you and blamed it on the contractor to save his ###.

    -2 Votes
  • Sa
    Sandra Jan 15, 2009

    I recently had a similar experience and totaly agree with Elizabeth. The only difference was that these two guys/ installers stole my i-pod and proceeded to make inappropriate passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
    Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO.
    Maybe we should all get together and put a class action law suit against this company!

    0 Votes
  • To
    tori912 Feb 20, 2013

    had a direct tv independent contractor come in and do an install and 2 days later I had to have a direct tv employee come and fix the mess this Ind cont made...later I found I was missing a $5000.00 Rolex watch, NO one goes into my room and I have THOUSANDS of dollars worth of Jewelery (women's) that was not touched. I made the police report and talked to DTV and they said they would investigate...that was 6 months ago...had to call a number of times and nothing to this day! I told them I only want the watch back and they told me to go through homeowners insurance today! ...DTV sucks and when contract is up I am never dealing with them again...

    0 Votes

beware! false promises!

I have had the worst experience with directv. They try to lure you with all offers before you join but fail...

Resolved I hate directv!

When I moved, I called DirecTV for a mover's package. I was told that it would be over three week...

hd dvr still stinks!

HD DVR still stinks, doesn't record, can't view. Need it picked up by DTV, $ I paid you returned to me, and expire date of contract restored to 2/2008 or I am suing DirecTV. And asking lawyer to try for a class action. I am not a tester for you second email: DCS: That's is why I feel a lawsuit may be needed. I did agree to the terms you mentioned, and have paid my additional monthly payment. I have not violated my agreement However, the agreement says you will give me a device that I can use to view broadcast material at a time of my choosing a device that can rewind live broadcasts, your DVR fails to consistently perform these functions and is unreliable. You have not kept your side of this agreement, and a judge will order you to waive the agreement, and make you pay me and potentially many other former viewers, punitive damages. Not to mention the bad press, that will overshadow the back to the future commercials I see. I want this box, but I need it to work properly or . as it stands now this agreement is "unenforceable" since you have sold me a dud. you failed to provide me with what I bought, and have violated the agreement you like to mention. You see an agreement cuts both ways, you get something ( a commitment, and more $ from me) I get a good or service from you, All I have is crap, that is not reliable and can not be counted on to function properly. You refuse to fix it, You lied to me and it appears many others, this agreement is practically void. And I want out. All the goodwill Mr Chase developed with me has evaporated due to this hardware mess. How many people have been fired because of this disaster ? Just yesterday it failed during football, and would not rewind at all. it froze and did not record 24 properly, even after a restart at 7:53pm when it showed some problems. Good thing I have an antenna for backup, it is needed with this product. I am not your tech, and this is not going to be me for the next 2 years. A copy of this email is being sent to [protected]@DIRECTV.com and chase.[protected]@DIRECTV.com third email to them:I will call your tech support people again, but since the first and only thing they seem to do is ask me to reset the receiver. I have bypassed the long phone wait by just resetting the thing myself. This is not what I wanted, I don't remember seeing your promotion of this product mention that the user needs to reset it on a daily basis. Judging from the hundreds of complaints I see scattered across the internet.All recent posts, about similar problems with this device,your tech support department has to be familiar with the issue and must have seen a pattern by know. I see you don't have a problem contacting me, you would think someone from your support department could take a look at it. Any SW download can be done without me present.The delay in fixing this problem is either that you won't or can't. Both are unacceptable to me.I will be posting this, and all emails regrading this problem online, as I solicit someone to represent me in a class action against the company you represent.

  • Valerie Feb 08, 2007

    I had been a customer of DirecTV for about 10 months when my primary receiver (HD) stopped working. After hours with the customer service department and numerous telephone calls, it was determined that the receiver was defective.

    I was given the option of having one of their service technicians come to my home for $75 to tell me it was defective or go to my local Best Buy to pick up a replacement receiver. I chose the latter due to the fact that we had already resolved all of the wiring and other equipment issues and discovered that the problem was within the receiver that was provided me by DirecTV. When I got home with the new receiver, I tried to put my existing smart card into the new receiver and found it would not authorize. So again I called customer service. I was told that was no problem that they could activate the card that came with the new receiver over the phone. Doing that, I was able to receive the programming for which I was paying for.

    After 16 months of service I decided to switch to my local cable company that recently started to provide High Speed internet, which DirecTV did not provide, so I cancelled my service. I had a 1 year commitment that would have expired 7/26/06, and this was 11/26/06. I was told by the customer service rep that I would owe an early termination fee of $225. I told this person that I had fulfilled my one year commitment and she advised me that when I replaced the defective receiver, that constituted starting a "New" service of which I was obligated for another year. I told her at that time that I did not start a new service, but had merely replaced a defective receiver that they had provided me. I was at that time told me by purchasing (not really) the unit, I had agreed to their terms of service. These terms were not conveyed to me at any point during any conversation, but were posted on their website.

    They claim that I am obligated to pay the charges, so I filed the necessary dispute as outlined in DirecTV TOS. According to this, all disputed charges are placed on hold until the dispute is resolved. I have not received any correspondence from DirecTV regarding my dispute, but had a collection agency contact me this morning 2/7/07 informing me that my account with DirecTV had been placed with them for collection.

    In the process, DirecTV withdrew funds from my account for an additional month after my cancellation. In my response to them I requested not only that the charges for early termination be dropped, but the additional month of services which I did not receive be promptly refunded to me. If any one has any suggestions or comments, I would be happy to hear.

    I am forwarding this to every consumer protection agency I can, and would appreciate any others with similar complaints to do the same.

    0 Votes
  • Ho
    Hobart J Crusenberry Mar 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Today, 8 Mar 07, my HR20 quit responding to the remote. A minute or so earlier it had produced blank screens for all the programs already recorded on the hard drive. After I reset, it still behaved erratically, not responding to either the rewind or the pause buttons. I reset one more time. This time, the HR20 started responding normally.

    Another typical day with the HR20, which sux big time.

    0 Votes
  • Ca
    Candace Rushiddin May 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This letter is in regard to my Billing. In Jan. 2007 I rec’d an offer in the mail for service. I accepted the offer for $59.99 total choice plus which included free for I year Starz, Showtime and a choice of DVR service or HD package. I choose the HD package. (Copy of mail offer enclosed). On your website I confirmed the offer and also printed a copy (copy enclosed)

    To this date I have not received a correct bill. I call every month upon receit of my bill. I spend more than an hour on the phone each time. After being on hold 10-15 min I then speak with your first line person who in the end can’t help me after another 20min or so. . Again I am place on hold for 10-15min , the second line person has me on and off hold for at least another 20min. They correct the bill after much confusion and assure me my bills will be right in the future.

    0 Votes
  • Sh
    sherry tremper Sep 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I believe that a class action lawsuit should be filed against directv every since i canceled their service two months ago they won't keep their fingers out of my checking account. They keep taking money out of my account w/o authorization which is stealing first they took the final bill then the following month after i sent the receivers back they said i rented 4 pay-per-view porn movies totaling $ 50.54. I know there is people out there that is out more than that, it's the principle of it they didn't mind sewing when they were being stolen from.

    0 Votes
  • Ro
    Roy Hagar Dec 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The Directv HD DVR sucks big time. I went from Tivo to this? Completely non-intuitive, ugly interface, undependable recording software skips programs, gives the viewer and "flash of garbage" screen EACH TIME a program is deleted from the playlist. Very inelegant design!!! The closed caption off/on tab is hidden away in the settings menu and takes a dozen keystrokes to access. What a disaster. It must have been a "low-bid" gets-the-job out-sourcing operation. The result is a cheesy, inferior product, not even in the same cosmos with Tivo's elegant software and features.

    0 Votes
  • Bi
    Bill Jan 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was a recent DirecTV customer- went to Dish for a year and was very pleased with their receivers. I fell for a DirecTV promotion ad and went back to them, only to be HIGHLY disappointed with the inferior performance of their HD DVR's. Less than a week old, the HD DVR stopped recording, would freeze up constantly and often turned off and on by itself. In addition, DirecTV has to install TWO lines to do what DISH does with one line. The cutomer service reps are nice and try to help, but they are dealing with a very bad product.

    0 Votes
  • Ra
    Ray Bishop Apr 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dop not get invouled with directv.com for dish tv. charges and lack of living up to contracts

    0 Votes
  • Jo
    John R. Sarti Apr 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Direct TV and their agents, at least the ones involved in my case are the most despicable people I have ever come accross. Not only have they violated various consumer protection laws, in my opinion they belong in jail.

    Direct Tv has agreed to cancel the service but won't return my money for three HD receivers. I paid them $340 and they insist I return the equipment, and the $340.00 goes towards the cost of leasing the equipment.

    I never signed any lease agreements of any kind nor was I told the $340 wasn't refundable. I only used the system for 6 hours, for one day. In my opinion the equipment may be refurbished.

    I was using the Dish service, and had a problem with the antennae working the third set. The pi cture quality was poor on this set. The 622 from Dish is excellent, as well as the 211 HD receiver. The antennae off the 622 does not produce an HD quality picture.

    So I went with Direct. What a mistake. Luckily I had an email from direct to cancel within 3 days. Their guide stinks, their HD Quality isn't as good as DISH, and DISH absolutely has more HD channels than Direct. With Dish you go to HD and you have access to all the HD channels. With Direct you have to hunt down all the HD channels. They also installed a seperate line claiming it was for five satelite coverage.

    Then Direct took my DISH antennae away, so I am now without TV. I received a bill from Direct today charging me for additional boxes, HD service, and DVR service on top of the plan I was supposed to have. I have an email from Direct clarifying these additional charges would be include in the higher priced plan. The installer, who now claims to be an independent, and is the one who took the Dish away, claimed he would give me an $18.00 per month off the bill for one year to match the discount from Best Buy s. None of which appears on the bill.

    These people will tell you anything to hook you into Direct TV.

    If you're an HD person, I think DISH is the better service. Because Dircet TV took my Dish away, I'm missing out on John Adams. tonight. DISH is coming this week to install a real third receiver and a new Dish. I will renew with DISH for 24 months. So in my opinion, stay away from Direct TV.

    0 Votes
  • Jo
    Johnny May 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I recently had the same experience with Directv. i want to switch an access card from a bad receiver to a working receiver. Spent over 2 hours on the phone with 4 different agents. I was very clear about what i want to do with my service and the very first two agents told me that they could do it. Got to the third agent, he informed me that what i want to do is not possible, this was 1 hrs and 30 minutes later. I then asked for a supervisor, he states that he was the supervisor and whatever he say is final. I told me that the power button on my old RCA Receiver is not working. He states that shouldn't matter, the receiver should work. I told him i dont want to have the unit on all the time, the reason is i go on long business trip. I asked him will you be responsible if the receiver cause a fire and he replies was "that would be your fault not ours". I then asked to speak to a manager, he put me on hold for about 15 minutes and come back and asked me for the last four of the receiver i want to activate and he told me that that receiver is link to a deliquent account. this is outrageous, i was paying for the service for that last 6months. Basically he give me a bunch of BS and treating to file a fraudelent complaint against me if he activate the working receiver. I asked to speak to a Manager again, and again was put on hold for another 15 minutes. A resolution specialist came and and i explained the situation and she give me so discount and offere to send me to a new card. I agreed. when put on hold again for 15 minutes and a access card specialist came on and he told me what was wrong with my receiver, i told him whats going on and he told me that he can fix it in 5 minutes. and to my surprise, he did. Why did i wasted over 2hrs to get a resolution.

    0 Votes
  • Cl
    Claire Jun 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Over the past six months ago, I have experienced many issues with mostly local HD -- “771 searching for satellite”; pixellation; loosing picture; black screen; loosing sound; loosing guide; needing to reset the box at least one a day (this month).

    I have had MANY service calls; they have redone the entire installation, and we now have a “homerun” (one single wire) from the dish to the receiver. We are still having the same issues. They sent a Tech Supervisor who confirmed the installation is correct and all our signal strengths are good and that it must be the receiver (they have software issues). We have been told about the software issues before and promised a box without these issues (“magic box”) but unfortunately, they cannot locate one.

    Now I get a response from “The Office of the President” and their solution is that they will give us a HDDVR at no additional charge (provided we don’t use the DVR portion) and we must commit to another 2 years or I can have a Tech Supervisor come for another service call. Those are the only two options I am given –if I am not willing to “work towards a solution” (accept their offer) I can get out of my contract. They are not willing to send another receiver. I am concerned about the DVR because I see the same problems reported on this forum.

    I have written to Suffolk County Consumer Affairs and the NY State Attorney General’s Office – both of whom are sending complaint forms. I think that this is a wide-spread issue, and after viewing the DIRECTV Technical Help Forum this morning, I can see that it is occurring all over the country! I would like to include issues from this board in my complaint – are you willing to share your information? If so, please email directly at [email protected]

    0 Votes

Resolved piece of junk!

Don't but an hr20-700 unless you are ready to miss recordings and expect freeze-ups and system resets!

Below is an email sent to direct tv on my most recent double disappointing experience:

I just installed a hr20 two weeks ago. I am more than disappointed! I recorded the new orleans saints-eagles playoff game last night and attempted to watch it this morning.

But before I tell you what your recorder did, let me say I am a die hard saints fan that has been waiting 40 years to see the game that your damn box just deprived me of!!!

The recording was set to record 1 hour longer than scheduled. It played fine until the 2hr and 18 min mark; third quater - eagles 21-saints 20; then the picture froze and there was nothing recorded from that point on except short bursts of audio!!

I know you can't fix my loss, but perhaps you could send me a dvd with the game on it.

I have 3 tivo's and 4 ultimates. I have neverhad this kind of problem with their equipment!!

I have not decided what to do with your piece of junk!!

Resolved do not honor their billing and services agreement!

I signed up with Direct tv on December 18, 2006. I looked over the packages on the internet prior to calling. I signed up for the total choice plus with free starz movie channel for 1 year for 49.99 and a $10 off a month after sending in a form (a type of rebate.

I also received a Greek channel for $14.99. they were also giving me a DVR for $107 with a rebate for $100. When the service representatives came I was not home my husband was. He called me at work (I am a teacher) to ask what plan I ordered because the service representatives did not know. I left school early. I came home a bit upset that they did not know what my order contained. they had put on the basic receivers not the DVR. I told them to forget about it. I had to call and get a reimbursement because the service men did not take care of it as they said they would. they only reenbursed me $100 not $107. I had to call about that. I had also called 3 to 4 times about getting DVR service free for 12 months. I did not know if the DVR box would work without the DVR service. 2 representatives said yes it would. One told me it would not. they would send me another one. Another one told me it would not work and they would send me a basic one if available and would be charged $49 or $59. Nobody semes to know the same information. the last representative told me that I would be locked in for 2 years with the DVR box, something none of the others told me. Finally for the hasel I was given Show Time movie channel for free for 6 months. wait theres more.

When the bill came the charges were different. They had given me a lower program the total choice programing for 44.99, the starz for $12.00, and the Mega Greek channel for 14.99. This added up to more money than what I was suppose to pay and less channels. I called and talked to a representative for over 4 hours.

She told me that she will upgrade me to the total choice plus for 49.99 but can't give me the promotion because it is past 24 hours of the activation. Instead she issued a credit for the starz for 6 months ( $10 a month and $25). She told me that I was to call back after 6 months to reimburse me for the next 6 months. The mistake was Direct Tv's. I shouldn't have to call back. They should of fixed my bill correctly especially after being on the phone for about 3 hours at this point. I asked for a supervisor. I waited for about 30 minutes and the representative checked how long it would take the supervisor to talk to me. She said I was the 12th person in line. 1 and 1/2 hours later I'm Still waiting. I spoke to the representative about canceling my contract. She said I would be charged over $100 for cancellation of the agreement. I can't see why, they did not honor their agreement to me why should I honor my agreement to them.

  • De
    Deb Ohio Mar 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I signed up with Directv when they were offering a free portable dvd player. I never received the paperwork necessary until I called about it. I filled everything out and sent everything requested. Instead of a portable dvd player I received a cheap dvd player (one to attach to a tv).

    0 Votes

poor quality dvr units

I have been a Direct TV customer for years. About 6 months ago or so I decided to go with the DVR...

refuses to give refund

I recently became a new subscriber to directtv. After 4 days of having the service, I knew it in no way...

Resolved no accountability, more b.s. than a cattle ranch - satellite service

For those with Direct TV, please be diligent about checking your bills. Here is my horror story about Direct TV. I hope that others could avoid what I went through.

I was a faithful Direct TV customer since 2000. Because I of my job, I had to cancel my service in 2003. Back then, service was good and monthly basic charge was only $30, which include Fox sport channels. In any case, I decided to move closer to work and had my Direct TV reinstalled in the summer of 2004. At the time I got it, there was the special deal for the NFL package for $60 per month, which included the premium package. As many know, the premium package run about $90 per month. This deal only lasted for about 16 weeks, the length of the NFL regular season.

In any case, one month before the deal expired, I got a called from Direct TV if I wanted to continue with the premium package. I explicit declined and wished to go to the basic package and the end of the deal. I thought that was it and everything should be taken care of. Unfortunately, much to my dismay, that was just the beginning of my problem with Direct TV. During this time I had Direct TV had charge directly to my credit card. They had insisted so from the first day of installation. I think that was a mistake for the consumer such as myself.

At any rate I did not know that Direct TV has been charging me the premium package rate at the end of the offer. I found this out when I got my credit card bill. I immediately contacted Direct TV’s customer service and contested it. The gentleman at Direct TV agreed to credit the charge back on the next billing cycle and agree to change my package to the basic. Also, I requested that a paper billing statement to be sent to my home and Direct TV no longer charge to my credit card.

I thought that was the end of it. However, the next credit card statement showed the same charge from Direct TV. I was a bit steam, because nothing has changed. It appeared that all my requests fell on deaf ears.

In any case, I called Direct TV about my problem. This time the person assured me that this time my billing will be changed. The funny thing was that all my requests were noted in their record. This time something did happen, my service was changed to the basic and so was the charge. However, they did not credit me back for the previous charges. After 2 more calls back, I finally got my credit. Every time I called them, I asked for a paper statement to be sent. However, they never sent for whatever reason. So at the end of my contract, I cancelled my Direct TV service.

Just this June, 2006, I reactivated my Direct TV. Before I reactivated, I ask the customer service about what charges and requirement. It was simple since I own the equipment. At the end of June, I got a bill for the month of June and also for July. I did not understand why I got charged for the month of July when it was just the beginning of July. Generally, one would get charged for service rendered. However, service was not rendered and I was charged already. I called Direct TV up about the bill, and a lady look at my account and she said it must be some sort of mistake. She told me to pay whenever I owe for the month of June. That was what I did and way in advanced of the due date. This month I got a warning from Direct TV that I was late on my payment and that they are going cut my service off unless I pay the prior month and next month’s charges. So I called them up again, and the first thing that this idiotic of a customer service guy name Martin told me reason for the charge was that I still least the equipment. I shot back. I asked him what sort of BS is that. He told me, “Whatever you want to call it that is the company’s policy.” I told him how could that be because I own the equipment. I explained to him that I called up the prior month and one of his people told me to pay for the prior a month and I don’t need to pay for the month in advanced. He responded that she was not part of the company. I was pissed and shocked by the answer. I figured that I wasn’t going to get anywhere with this guy. So I asked for his supervisor. I’m not even sure if Flora was his supervisor. In any case, I did not get any satisfaction from her, but more BS. I decided to cancel once and for all at that point.

I will never use Direct TV services again. That’s my vow. Too many blatant BSs… I think that the company operate on a very fine line, very close to a scam.

  • Valerie Aug 16, 2006

    directv and the dishtv being in the same family....deceiving to say the least.....

    0 Votes
  • Valerie Aug 16, 2006

    I can't believe you went back to these people after they messed up your account in 2004. Consider it a lesson learned!

    0 Votes
  • Valerie Aug 16, 2006

    All basic charges for my utilities are paid a month in advance with the exception of electricity. Overages, such as more calls than my phone plan allows, are tacked onto the next bill. Have no heating bill since it's included in my apartment rent. I wouldn't consider that BS--it's fact.

    0 Votes
  • Mi
    Micheal Gentry Jan 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!!! Why would Directv hire someone with a criminal theift record??

    0 Votes

Resolved no service from direct tv!

Signed up for service and no one showed up or called. Contact customer service no help. I will stay with the...

now I am the big loser in all of this and they still say, oh well!

I had direct TV installed in march of 2005. Unknown to me at the time the installation was done using my...