I have been with Direct TV for the past three months and up until this morning, I was pleased with the...
Beware of the contractors directtv sends to install your systems! They do not work for direct! They are not bonded!!
My family recently had directtv installed in our our. We were quoted by bellsouth that there would be no extra charges to have two dvr's and four receivers installed in our home. The installers (Contract laborers from out of the state) arrived at our home at 4:45 pm to begin the installation. The installers walked into our home and immediately began spouting extra charges that were to be paid to them.. Not directtv.
Our home is very large so it was difficult to monitor two installers at one time.
When they left our home my dell axim pda was "missing"!! I had bought this pda 6 months ago!
I called the contracting service that directtv sends to customers homes regarding the theft. They were totally unconcerned! Their reply to me was... Collect it on your "homeowners insurance"!!!
This incident happened in metairie, louisiana!! 2007
I have had the worst experience with directv. They try to lure you with all offers before you join but fail...
When I moved, I called DirecTV for a mover's package. I was told that it would be over three week...
HD DVR still stinks, doesn't record, can't view. Need it picked up by DTV, $ I paid you returned to me, and expire date of contract restored to 2/2008 or I am suing DirecTV. And asking lawyer to try for a class action. I am not a tester for you second email: DCS: That's is why I feel a lawsuit may be needed. I did agree to the terms you mentioned, and have paid my additional monthly payment. I have not violated my agreement However, the agreement says you will give me a device that I can use to view broadcast material at a time of my choosing a device that can rewind live broadcasts, your DVR fails to consistently perform these functions and is unreliable. You have not kept your side of this agreement, and a judge will order you to waive the agreement, and make you pay me and potentially many other former viewers, punitive damages. Not to mention the bad press, that will overshadow the back to the future commercials I see. I want this box, but I need it to work properly or . as it stands now this agreement is "unenforceable" since you have sold me a dud. you failed to provide me with what I bought, and have violated the agreement you like to mention. You see an agreement cuts both ways, you get something ( a commitment, and more $ from me) I get a good or service from you, All I have is crap, that is not reliable and can not be counted on to function properly. You refuse to fix it, You lied to me and it appears many others, this agreement is practically void. And I want out. All the goodwill Mr Chase developed with me has evaporated due to this hardware mess. How many people have been fired because of this disaster ? Just yesterday it failed during football, and would not rewind at all. it froze and did not record 24 properly, even after a restart at 7:53pm when it showed some problems. Good thing I have an antenna for backup, it is needed with this product. I am not your tech, and this is not going to be me for the next 2 years. A copy of this email is being sent to [protected]@DIRECTV.com and chase.[protected]@DIRECTV.com third email to them:I will call your tech support people again, but since the first and only thing they seem to do is ask me to reset the receiver. I have bypassed the long phone wait by just resetting the thing myself. This is not what I wanted, I don't remember seeing your promotion of this product mention that the user needs to reset it on a daily basis. Judging from the hundreds of complaints I see scattered across the internet.All recent posts, about similar problems with this device,your tech support department has to be familiar with the issue and must have seen a pattern by know. I see you don't have a problem contacting me, you would think someone from your support department could take a look at it. Any SW download can be done without me present.The delay in fixing this problem is either that you won't or can't. Both are unacceptable to me.I will be posting this, and all emails regrading this problem online, as I solicit someone to represent me in a class action against the company you represent.
Don't but an hr20-700 unless you are ready to miss recordings and expect freeze-ups and system resets!
Below is an email sent to direct tv on my most recent double disappointing experience:
I just installed a hr20 two weeks ago. I am more than disappointed! I recorded the new orleans saints-eagles playoff game last night and attempted to watch it this morning.
But before I tell you what your recorder did, let me say I am a die hard saints fan that has been waiting 40 years to see the game that your damn box just deprived me of!!!
The recording was set to record 1 hour longer than scheduled. It played fine until the 2hr and 18 min mark; third quater - eagles 21-saints 20; then the picture froze and there was nothing recorded from that point on except short bursts of audio!!
I know you can't fix my loss, but perhaps you could send me a dvd with the game on it.
I have 3 tivo's and 4 ultimates. I have neverhad this kind of problem with their equipment!!
I have not decided what to do with your piece of junk!!
I signed up with Direct tv on December 18, 2006. I looked over the packages on the internet prior to calling. I signed up for the total choice plus with free starz movie channel for 1 year for 49.99 and a $10 off a month after sending in a form (a type of rebate.
I also received a Greek channel for $14.99. they were also giving me a DVR for $107 with a rebate for $100. When the service representatives came I was not home my husband was. He called me at work (I am a teacher) to ask what plan I ordered because the service representatives did not know. I left school early. I came home a bit upset that they did not know what my order contained. they had put on the basic receivers not the DVR. I told them to forget about it. I had to call and get a reimbursement because the service men did not take care of it as they said they would. they only reenbursed me $100 not $107. I had to call about that. I had also called 3 to 4 times about getting DVR service free for 12 months. I did not know if the DVR box would work without the DVR service. 2 representatives said yes it would. One told me it would not. they would send me another one. Another one told me it would not work and they would send me a basic one if available and would be charged $49 or $59. Nobody semes to know the same information. the last representative told me that I would be locked in for 2 years with the DVR box, something none of the others told me. Finally for the hasel I was given Show Time movie channel for free for 6 months. wait theres more.
When the bill came the charges were different. They had given me a lower program the total choice programing for 44.99, the starz for $12.00, and the Mega Greek channel for 14.99. This added up to more money than what I was suppose to pay and less channels. I called and talked to a representative for over 4 hours.
She told me that she will upgrade me to the total choice plus for 49.99 but can't give me the promotion because it is past 24 hours of the activation. Instead she issued a credit for the starz for 6 months ( $10 a month and $25). She told me that I was to call back after 6 months to reimburse me for the next 6 months. The mistake was Direct Tv's. I shouldn't have to call back. They should of fixed my bill correctly especially after being on the phone for about 3 hours at this point. I asked for a supervisor. I waited for about 30 minutes and the representative checked how long it would take the supervisor to talk to me. She said I was the 12th person in line. 1 and 1/2 hours later I'm Still waiting. I spoke to the representative about canceling my contract. She said I would be charged over $100 for cancellation of the agreement. I can't see why, they did not honor their agreement to me why should I honor my agreement to them.
I have been a Direct TV customer for years. About 6 months ago or so I decided to go with the DVR...
I recently became a new subscriber to directtv. After 4 days of having the service, I knew it in no way...
For those with Direct TV, please be diligent about checking your bills. Here is my horror story about Direct TV. I hope that others could avoid what I went through.
I was a faithful Direct TV customer since 2000. Because I of my job, I had to cancel my service in 2003. Back then, service was good and monthly basic charge was only $30, which include Fox sport channels. In any case, I decided to move closer to work and had my Direct TV reinstalled in the summer of 2004. At the time I got it, there was the special deal for the NFL package for $60 per month, which included the premium package. As many know, the premium package run about $90 per month. This deal only lasted for about 16 weeks, the length of the NFL regular season.
In any case, one month before the deal expired, I got a called from Direct TV if I wanted to continue with the premium package. I explicit declined and wished to go to the basic package and the end of the deal. I thought that was it and everything should be taken care of. Unfortunately, much to my dismay, that was just the beginning of my problem with Direct TV. During this time I had Direct TV had charge directly to my credit card. They had insisted so from the first day of installation. I think that was a mistake for the consumer such as myself.
At any rate I did not know that Direct TV has been charging me the premium package rate at the end of the offer. I found this out when I got my credit card bill. I immediately contacted Direct TV’s customer service and contested it. The gentleman at Direct TV agreed to credit the charge back on the next billing cycle and agree to change my package to the basic. Also, I requested that a paper billing statement to be sent to my home and Direct TV no longer charge to my credit card.
I thought that was the end of it. However, the next credit card statement showed the same charge from Direct TV. I was a bit steam, because nothing has changed. It appeared that all my requests fell on deaf ears.
In any case, I called Direct TV about my problem. This time the person assured me that this time my billing will be changed. The funny thing was that all my requests were noted in their record. This time something did happen, my service was changed to the basic and so was the charge. However, they did not credit me back for the previous charges. After 2 more calls back, I finally got my credit. Every time I called them, I asked for a paper statement to be sent. However, they never sent for whatever reason. So at the end of my contract, I cancelled my Direct TV service.
Just this June, 2006, I reactivated my Direct TV. Before I reactivated, I ask the customer service about what charges and requirement. It was simple since I own the equipment. At the end of June, I got a bill for the month of June and also for July. I did not understand why I got charged for the month of July when it was just the beginning of July. Generally, one would get charged for service rendered. However, service was not rendered and I was charged already. I called Direct TV up about the bill, and a lady look at my account and she said it must be some sort of mistake. She told me to pay whenever I owe for the month of June. That was what I did and way in advanced of the due date. This month I got a warning from Direct TV that I was late on my payment and that they are going cut my service off unless I pay the prior month and next month’s charges. So I called them up again, and the first thing that this idiotic of a customer service guy name Martin told me reason for the charge was that I still least the equipment. I shot back. I asked him what sort of BS is that. He told me, “Whatever you want to call it that is the company’s policy.” I told him how could that be because I own the equipment. I explained to him that I called up the prior month and one of his people told me to pay for the prior a month and I don’t need to pay for the month in advanced. He responded that she was not part of the company. I was pissed and shocked by the answer. I figured that I wasn’t going to get anywhere with this guy. So I asked for his supervisor. I’m not even sure if Flora was his supervisor. In any case, I did not get any satisfaction from her, but more BS. I decided to cancel once and for all at that point.
I will never use Direct TV services again. That’s my vow. Too many blatant BSs… I think that the company operate on a very fine line, very close to a scam.
Signed up for service and no one showed up or called. Contact customer service no help. I will stay with the...
I had direct TV installed in march of 2005. Unknown to me at the time the installation was done using my...