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+1 800 531 5000 (Customer Service)
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United States - 90245
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Complaints & Reviews

Scam and cheating!

VV Direct with above address, no telephone, no website, has been sending me porn videos. I didn't have contact with them. It appears they have a relationship with a company called Pharmazone Fulfillment @ 7000 n. 16th street, ste 120-454, Phoenix, AZ. 85020, that sells supposedly sexual enhancement stuff. Since I lived in Phoenix before I'm betting that ste. address is a mail box. It seems all the sex companies work together. That's my opinion. I'm guessing the only way to stop them charging your credit card is to cancel it!

  • Bi
    Bill Feb 02, 2008

    Then cancel your card, and stop venting here!

    0 Votes
  • Do
    dogooder Feb 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Try calling the owner on his cell. 623-203-6573 Tim Isaac has many on going cases in Arizona, all public info.

    0 Votes
  • Ge
    Gerald Monefeldt Feb 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Am continually getting porn DVD's, that I have never ordered. I send them back to "sender". I will have to see if I have been getting charged for them. I have never,repeat never ordered porn of any type in my life. I am 77 yrs young and lost my wife (of 53 yrs)18 mos. ago.

    0 Votes
  • Bj
    B.J. Olsen Mar 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The mailing of PORN to my address is to be stopped AT ONCE
    I am sending this to the POST MASTER GENERALS OFFICES AND I AM GOING TO GET TO THE BOTTOM OF THIS KIND OF "CRAP BEING SENT TO MY HOME".. WE DID NOT ORDER
    IT AND WE DON'T WANT IT SENT TO OUR HOME...

    IF YOU SEND OUT ANYMORE IT WILL ALSO BE TURNED OVER TO THE POST-MASTER GENERALS OFFICES..
    AS FAST IF NOT FASTER THEN IT WAS SHIPPED..

    0 Votes
  • Pa
    patty Jul 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    when i called i was told no obligation if I wanted it I call . I just recieved another package.
    `1. THIS STUFF DOESN'T WORK!!!
    2. IF YOU DON'T WANT YOU HAVE TO PAY FOR A UNWANTED ITEM!
    3. ALSO 5.99 RESTOCKING FEE.
    4. PLUS HAVE TO PAY TO SHIPP IT BACK


    I THINK THIS ITEM IS BRETHMINTS WITH A DIFFERENT LABLE!!


    DON'T BUY THIS PRODUCT!!!

    0 Votes

bogus early termination fee!

In November 2006 I bought a very expensive high definition DirecTV receiver with TiVO HD; it was about $1500 all told. At that time, I was told by the authorized DirecTV vendor (Weaknees.com, in West LA) “not only does this work great now, but it’ll get better when DirecTV adds 100 HD channels by the end of 2007!” Which they did. The only catch? Those channels are in MPEG 4 format, and the TiVO only understands MPEG 2. In essence, DirecTV turned my TiVO into a very expensive brick. BTW, after this happened Weaknees told me they’d been blind-sided by DirecTV as well, and had no advance warning the company was changing protocols in order to increase its HD channel lineup. I believe them, as I know several people there and find them to be reputable.

To make matters worse, DirecTV also dumped the TiVO platform in favor of their own DVR, conveniently made for them by another Rupert Murdoch-owned company, NDS. Every web site and gadget guru that have reviewed these models (the HR20 and HR21) all conclude they are sub-standard when compared to a TiVO. Even DirecTV’s own installers, when visiting me last Saturday to discuss why some HD channels I was receiving are no longer there said the same thing. “Dude, our unit totally sucks compared to a TiVO.” And a few months ago, when I talked to a DirecTV Technical Support rep on the phone, he told me, “If you’re a TIVO fan, you’re going to hate our unit. But if you don’t swap your TiVO for our DVR, you won’t be able to view or record HD shows anymore.”

I bit the bullet and decided to take a $1500 loss and dump DirecTV in favor of Charter Cable. When I called to cancel my DirecTV account, I was informed I would have to pay an early cancellation fee of approx. $137.50 because I was terminating my contract before November 2008! (I actually never signed a contract; there is small print on the installer's worksheet.) My credit card was already charged by the time I wrote this. I was also told I’d have to contact another dept. to dispute this decision, which I did. And here’s what they wrote back:

Subject
Billing Dispute -- Early cancellation fee.

Discussion Thread
Response (Ivy C) 01/08/2008 03:17 PM

Dear Mr. Gruberman,

Thanks for writing about your DIRECTV bill. I'm sorry to hear that you canceled your DIRECTV account because of the recent changes we have had for DIRECTV HD System.

When I reviewed your account, I found that we did our best to give you all possible offers you can get to continually receive all the HD programming. Unfortunately, you declined our offers and canceled your DIRECTV account. Because we significantly discount the price of equipment and installations, we ask you to keep your programming for at least 18 months for standard receivers / 2 years for DVR, HD, and HD-DVR receivers. I have reviewed your account and I see that you activated equipment on 11/07/2006 and per the terms of your activation offer you agreed to a 2 year programming commitment. Since you did not maintain the minimum program requirements we have charged an early cancellation fee of $12.50 per month not completed to your account.

For more information on programming commitments please visit our web site at directv.com/agreements. If you want to continue disputing the early cancellation fee, please write to:

DIRECTV, Inc.
Attn: Billing Disputes
P.O. Box 6550
Greenwood Village, CO [protected]

Sincerely,

Ivy C.
Employee ID [protected]
DIRECTV Customer Service

Just because they offered me a solution doesn't mean I had to take it, as it was a lousy solution! Then to charge me because THEY changed the deal, but they claimed I didn't cooperate with them? It's not right.

  • Ri
    ric Mar 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agreed with the customer ( mr. Gruberman) Direct tv. has to tell the the truth about a customer agreement that does not exist and on top of that they will charge cancellation fee, with out any customer signature or approval. Direct tv customer service is not capable to help you when you try to cancel the service.

    0 Votes
  • Ca
    Cam Mar 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I fully agreed with the above complaint. Directv has to disclose the customer agreement upfront. I am having same problem with them. People be careful about this company.

    0 Votes
  • Da
    Dan Reilly Apr 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes, I'm having the same problem with a cancellation fee for HD service they were unable to supply. Why would I think that after 4 years of receiving their regualar programming I would not be able to receive their HD version. But, because I cancelled my DVR contract was slapped with a $150 cancellation charge. Billed to my credit card without authorization.

    0 Votes
  • Jo
    joe madajewski May 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    in 2006 I almost died due to a BRAIN BLEED. I am still recuperating. I returned the leased eqpt from DTV. I OWN
    other receivers. HAD to let my subscription expire. Owe hospital $144, 000! DTV says I still owe them $100's in 'early termination fees' which they will NEVER SEE from me, and they REFUSE to reactivate my service due to 'explained above' . DTV sucks. Have comcast cable now.

    0 Votes
  • Sh
    Shelly G Feb 03, 2009

    I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at [email protected] if you have been charged an early termination fee by DirecTV, or if you have any questions on this investigation.

    Thanks, Shelly

    0 Votes
  • Cy
    CynthiaChristensen Mar 29, 2010

    I was a DirecTV customer from 2007 to 2010. After my DirecTV DVR stopped working, I was told I had to wait several days for a repairman to come to my home and that I would be charged a $50. fee. Since I already had several issues with the company for continually raising the price of my package, I decided to switch to Dish Network. Only AFTER I had the Dish installed was I told by DirecTV that they would waive the $50. fee if I would let them come back. Once I said a final "no" to this "offer" they then said I would be charged an additional $120. early termination fee. I pointed out to them that I had already been with them 3 years. Their response was to tell me that their "offer" of a free DVR upgrade which I accepted in 2008 was in fact a NEW 2-year contract--which I was not told when they made the offer, and which I have no paperwork to substantiate. As a result of this treatment, I will NEVER be a customer again, nor will I EVER say one good thing about that thieving bunch!

    0 Votes
  • Jm
    jmb72305 May 05, 2010

    A similar thing happened to me!!! I had direct tv for one day because they told me it would work with my tivo, and it did not. I was then told by a customer service member that I had 3 days to cancel and not pay an early termination, but found out when I received a bill for the early termination that she was wrong. I disputed via letters, and phone calls, and was told I didn't have to pay until I received a response to my written disputer. I never recieved a response, and was sent to collections with no notification for the early termination fee. This docked my credit score 80 pts. I will never recommend direct tv ever to anyone!!! Stay away!

    0 Votes
  • Fr
    fred a luffman Nov 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have been a customer of DirectTV for more than ten years. Always paid on time and considered myself a good customer. Presently my equipment is worn out and I called about a free DVR as they give them to new customers. I was told straight out it would cost me over $120.00 to get what I wanted. She admitted they were giving their old customers DVR's in Florida and Texas. I was told that I could go to their competitors if that was what I wanted to do. It doesn't make sense to me to loose a good customer over something they are giving to new customers. I guess I start looking

    0 Votes

deceptive sales pitch!

I called direct tv and ordered a four room installation with one of the receivers to be HD. We got the total choice package. She said we would get free Show time and free Hd for the term of our one year contract. So I asked her what my total bill would be each month. She said 49.99. Then I asked her again "you mean my total bill every moth would be 49.99?" She said yes plus whatever tax, about 1 or 2 dollars more and you will have to give us a credit card # and a 99.00 charge for installation would be charged, but you will get refunded for that. Ok great, sign me up. It took three months to get my 99.00 refunded and I was being charged for three extra receivers at 4.99 each which put me at about 71.00 a month. After hours of talking with someone they waived 2 of the receiver charges and I agreed to pay for one. Now my bill is 56.00. So about three months ago my bills stopped coming to the house and they called and said they were going to interrupt my service. They said the bills were being sent to my e-mail. I never authorized e mail billing. So I checked but most of the bills were being thrown into my spam folder. My contract was to be up on jan27 2008 so i called today to cancel after that and they tell me I have a two year contract because I got an HD receiver. They said I would have to pay an early cancellation fee (a couple of hundred dollars. Nope I said I wont pay it. Check your quality assurance tape that you recorded on jan 25 2007 and you will clearly hear your rep telling me I had a one year contract. I hooked up a great antenna and am now getting 14 channels of HD that blows away satellite HD and the best thing is its free. Feb 2008 is the deadline for broadcast networks to stop analog broadcasting. Every thing will be in digital. I getting NBC CBS ABC FOX the CW channel and many public broadcasting channels for free. No more satellite bills. Their programming has really gotten crappy any way.

fraud, lies and rude customer service reps

When my wife and i signed up with directv i called the directv number in the phone book. And when someone...

changed package rates

I have subscribed for Direct TV connection choice package. At the time of application, the sales representative told me that I am eligible for $20/month rebate so that I will pay effectively 29.99 per month.

I have received only one rebate form for $10.oo/month. When I called customer service, the reply was "we are showing that you are eligible for $10.00/month rebate only". They are not willing to check the conversation at the time of subscription.

The representative (Bob) at Billing dept of Direct TV threatened me that they will send me penalty notice for $480.00 if I cancel the deal.

I was totally mislead and cheated by sales rep for which I am now being forced to pay $10.oo more for 12 months. The customer service dept at Direct TV is not willing to check the recorded conversation at the time of acceptacne of the package. It is totally a big scam.

  • Je
    Jessica May 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    A similar thing happened to me and I too was told there is a fee of over $400 to cancel. Direct TV should be charged with this Scam!! It is not fair that we have to stay with a company for 2 years because we were given wrong info from their employees. If you go to consumeraffairs.com the complaints are endless.

    0 Votes

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early termination fee and dvr problems!

Tried Directv thinking I could get a better deal. Read the fine print, 4 free months of everything (as long as NFL Sunday Ticket is purchased. OK...That was my fault, but when the DVR started messing up over and over I got tired of having to reset everything and miss scheduled recordings. After many phone calls and e-mails I was told that I could get a new DVR, but I would have to sign up for a new 2 year term. OK, anything to solve all the problems. Technician came out and installed a new DVR. More DVR problems which I wrote down each time it happened. Kept calling and e-mailing but problems kept coming. I canceled service shortly after getting a new DVR and Directv sent me a last bill zero dollars due, but as promised by the company $288 was charged to my credit card. If there would have been few or no problems, I would have kept their service.
To people signing up for service, I would suggest using another provider.

  • Re
    Rebecca Pineo Apr 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am having similar issues. I canceled my service with them after approx 6.5 years last May, simply because I thought my husband and I would be heading to divorce court so I decided to cut out every bill I had that was not necessary. I could keep the dish or the internet and I felt the internet was needed more, especially since the kids to get a lot of assignments they have to research online at home.

    A week later, my DH and I reconciled. A few days later, he called them and signed up for a 1 year 12 month commitment in exchanged for DVR's. We had 2 of them. The first one lasted less than 6 months. When he called them, they told him they would send a new one out. He was NOT informed that by doing so, we were agreeing to a 2 year contract with them.

    The middle of March, our other DVR died. We get a new one and out of the box, it's faulty. We tried over the course of a month to get the DVR to work. My DH made 4 phone calls and I made 6. Two of those calls I was hung up on, one time it was a supervisor.

    If I had the money, I would cancel and go to cable. We already get our phone and internet modem from them, so it'd be cheaper to do so and we thought we'd make that change in May '08 when our original contract was up. But now they are saying it's 23 months and if they send out another receiver, when we activate it, our 24 month contract starts all over again.

    I had the DVR receivers. November of '08, we'll have been with DirecTV for 8 years, minus the 1.5 weeks we didn't have servie due to us canceling it. I can not believe this is how they treat their customers, especially long time customers.

    My DH doesn't want to change service providers because he really enjoys the NFL ticket program. I am at the point I am done dealing with them and their BS. The day we activated our last DVR, it didn't work that day and that day, they should have sent a new one out. Instead, the CSR told him that was the best he could do for him and wait a few hours to see if it started working out.

    I believe I spent over 10 hours on the phone with them trying different things to get the DVR to work and my DH spent close to 4 hours. Several times I asked for a new receiver because this one obviously had problems. One CSR told me it sounded like we had a bad receiver, but unfortunately, their systems were down so she couldn't help and advised me to call back in an hour. It was already 11:30 pm at night and I have to get up at 5:30 am, so I called back at my soonest opportunity, 3 nights later, only to get the most arrogant CSR that hung up on me simply because I refused to unplug my DVR from my power strip and try it directly into an outlet. I refused because my DH had already done that the day it was activated 2 times and it did not help.

    I would also like to add, prior to getting the DVR's, we had the same receivers for almost 6 years and not one time did those receivers go bad. But we switch to the DRV's and one made it 6 months, the other 10 months, but to get a new one, you either exchange it with them and that restarts your contract to 24 months again, or you go to a local stre that sells their equipment and pay full price for the DVR. Since the first one only lasted months and the 2nd one only lasted 10 months, there is no way in hell I am paying for one outright.

    I thought when you leased equipment, if it went bad, the company exchanged it for free, no cost to you. This company has rewritten what leasing means. With sprint our insured phones are replaced without cost. With our cable company, our modem was replaced for free and they gave us a month free service for our inconvenience.

    I am asking for a copy of the contract we supposedly signed that states when we activate a new box, we are renewing our contract for another 24 months. and I am contacting my state's attorney general's office about this. If nothing else, I'll file in small claim court and try to recoup my loss.

    I would encourage everyone who considers going to this company, if you do, don't agree to any contract at all, even if you have to pay for an installation fee. You don't have to have them install the stuff, it's easy enough to do.

    0 Votes
  • Qu
    questorflas Sep 11, 2009

    DIRECTV has just told me that they also take the stance that you owe them for their service whether you get it or not. That was pretty much a direct quote. That by having equipment in your home the COULD be capable of receiving their signal, that you agree in principal to owing them for getting the signal even if the equipment is not authorized.
    Anyone who has ever had to deal with Satellite TV of any type knows better! They have their signal locked and encrypted and unless you get the authorization code, you do not get the service!
    The reps have a lot of audacity to accuse someone of using something that they know perfectly well you were not capable of receiving without being authorized.

    My advice is the same as the other posters. STAY AWAY from DirecTV. I would not advise anyone to take this service under any circumstances. You WILL regret it before it is over. Their ONLY objective is to keep as many checks coming in every month as possible with no regard to the satisfaction of their customers and they are not above misstating the facts in any way it takes to get your money.

    0 Votes

early termination fee charged!

I had been a DirecTV customer since September of 2001. I had been very happy with my service and really did...

satellite dishes need enclosure

This is my first winter with Direct TV and my service goes out whenever it snows because of accumulation on the dish. This can last for a few hours or a few days. I can understand why issues with tranmission of the signal might occur during inclement weather. What I don't understand is why such an exposed, vulnerable satellite dish would be installed in the snow belt without an enclosure.

Customer service at Direct TV advised me that I would have to clear the snow myself 2 1/2 stories up or wait until it melts. They also reminded me several times that I am under contract until Feb. of 2009.

  • De
    devils advocate Feb 09, 2010

    OK so if DTV encloses the dish you would get signal from space how? Try a dish heater or shield or cover, they are all available. Some one has to remind you of your agreement, it is called selective hearing at POS.

    0 Votes

false advertising, poor customer service!

I have phone numbers to call and report complaints to at the end of this!!!

Gee, there seems to be a trend here! I had a similar experience with direct tv in california. When we called regarding the ad in the mail, the salesman told me that the cost would be $44.95 a month for the choice xtra programming per month. In addition, we would receive three free months of hbo and a free portable dvd player. We specifically asked him what our first bill would be as we were having them directly debit our account. He stated that it would be exactly $44.95. We asked if there was anything else to be done to get the dvd. He said "no." we asked him how long the contract was for and he said 1 year. We signed up and an installer was sent out in 2 days! Wow, we thought great service! Wrong, wrong, and wrong again!

Seven days later, i noticed a debit for $67.95 on my account. Direct tv had debited the first months bill. We called and the customer rep said that we had to send in a rebate form with our first bill in order to possibly get the monthly rebate. We told them what had been told by the sales rep. They said we had to send in the rebate form-no discussion. My husband asked them about the dvd player. They said we did not qualify for the dvd player because a local installer had come out to install the dish and receivers. We told them that they had sent out the local installer-not us! They continued with the same stonewall tactics-that a local installer had come out, so we didn't qualify for the free portable dvd player! We told them that we wanted to cancel the service. They said that we had 3 days to cancel and that it was too late. We would have to pay $320.00 if we wanted to cancel! They also said that we had an 18 month contract! We said "no"--the rep told us 1 year. "sorry, but your contract is for 18 months." i told them that it was false advertising, misleading salesperson, etc and that i was going to call the better business bureau. The rep jim said, "go ahead!"

Now all this happened after 20 phone calls, being hung up on after transfers to a manager 3 times! This was the response after all those calls! I found this website after these problems! Hindsight is 20/20! Here are the places to call and the numbers to report your problems to:

(1) federal trade commission:
[protected]

(2) better business bureau in colorado:
[protected]

(3) california state attorney generals office:
[protected]

Some states have filed suit. For example, florida, idaho, illinois, kansas, maryland, massachusettes, montana, nebraska, nevada, new jersey, new mexico, new york, north carolina, ohio, oregon, pennsylvania, texas, tennessee, vermont, and west virginia joined in a lawsuit for false advertising. Call this number [protected]) if you are in one of those states and had trouble before may 11, 2006. Call and report to your state attorney general office to report complaints and maybe if we band together, something will happen!

Also, call your local better business bureau if direct tv is in another state! As i have read on the other blogs, i am sure that this will not be the end of the problems with this company!

  • Sc
    Scott Johnson Dec 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I did some leg work & located their corporate office number which is (310) 964-5000, try to call them. Explain the issue in a calm manner (don't be ### or angry) & explain why you think it's unfair & see if they will be able to assist you.

    Generally that would be the final step with the company to get the charges reversed.

    Pablo

    1 Votes
  • Da
    David Jevahirian Mar 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DirectTV

    To Whom It May Concern:

    Let's start at the beginning...I called your customer service office to cancel my service. I explicitly asked the Representative at this time exactly how much I owed on my account. I paid this.

    A month and a half later I get another bill saying that I owe $ 216.13. When I called to find out what this bill was for I was told it was for cancelling my service 11 months early since I had just renewed my contract. I didn't renew my contract. They pulled this out of thin air. I told the representative that I wanted this contract in writing to protect myself from it magically renewing itself again. She told me that DirectTV would not put it in writing. Which meant that I had no protection-I could never cancel DirectTV because each time they could claim that I renewed it when I didn't.

    That's when I started getting phone calls from Nationwide Collection Agency. They call at all ungodly hours of the day and night. They told me when they are done with me I will not even be able to finance a pack of gum. Their words not mine. When I asked his name he told me it could be Johnny, Tommy, what the difference just pay the bill. This is really good behavior for such a large company.

    When I check around I found out that I am not the only one who has this problem with DirectTV. It's a shame such a big business has to behave in this manner. I cannot believe DirectTV is so hard up for money. The little man has no protection against such a large entity. I hope you are really proud of your business practices.

    1 Votes
  • Vi
    Vinod Apr 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am new customer; I got the receiver on last Monday till date
    1. My account is not active.
    2. I called DTV if not more at least 20 time, Even after so many promises the engineer does not show up. We are waiting at home since last 5 days, hoping for the miracle.
    3. 90% of the time the calls goes to voice, by any chance if someone picks, he or she is not right person, try to transfer and guess what disconnected.
    4. Even they say leave Voice message, they are not even courteous to call back.
    5. Nobody tell the actual problem. Keep giving wild guesses.

    Bottom line pathetic service, hopeless customer service, and I will never recommend DTV to any of my friends and family.

    1 Votes
  • Ro
    Robert May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Wow! I thought I was the only one getting the royal shaft from Direct TV.

    I think we should all go one step further. Send this link to everyone in your e-mail address book and tell them to avoid Direct TV like the plague. Then ask them to forward to all their friends, and so on, and so on...

    1 Votes
  • Up
    upsetcustomer Jun 06, 2009

    Misleading Sales Rep. Lying Managers.

    I asked the sales rep specifically, "Do you have OnDemand?" She said, "Yes, and it is free to you."

    After the install, I found that the OnDemand did not work. I called technical support. I find out I have to pay $500 in equipment to get it to work on my 3 tvs. I asked to cancel, they said it would be $400 to cancel. I asked to talk with a manager.

    After explaining to the manager, he said that if I did not cancel, I would get free OnDemand in all three rooms. I agreed and he sent out a service guy.

    The service guy got one room working, but did not have the equipment for the other rooms. I called and talked with another manager. This manger said he would send out another service guy to connect my other rooms. After, the service guy left, I still did not have OnDemand in those rooms. I called again. They said I needed still more equipment to make it work.

    I took two days off work to get this thing installed and it still did not work.

    I told them that I wanted to cancel and they said that I would be charged a $400 cancelation fee (On my bank card! I can't believe I gave them my bank card).

    I told the manager that I was going to report this to the Better Business Bureau. He said, "Get your contract out, they are going to want to see it".

    1 Votes
  • Wi
    wildcard Jun 19, 2009

    I also had to buy equipment to make on Demand work after they said i had it free to use and did not tell me i needed to purchase equipment. I am also right now having trouble getting them to honer the current $21 a month rebate...What is with cable and satellite services sheesh. Call the attorney generals office they are a big help and the federal trade commission.

    0 Votes
  • Th
    thepinkfairy Mar 11, 2011

    Direct tv went into my account and took $308 without my permission then sent me a bill 3 days later. Talked to two supervisors who said they would fix it. They did nothing. They put the $ back into my direct tv account as a credit!!! Thanks to the post from Pablo I called the (310) 964-5000 and spoke to Emily who gave me her direct # and said she will fix this. I am still cancelling Direct Tv and will never use them again..

    0 Votes

threatened by installer/liars/cheats!

Direct Tv was supposed to come out on a Sunday to install my system between 8-12. I took 1/2 day off from work (I am a server) so that I could be there during the installation. I called them at 1:00 to find out what was going on, and they said that it was never assigned to the route that they would get someone out by 5pm, so I called out of work again for the 2nd 1/2 of my shift. They called me back at 4pm and told me they could not find anyone to come out there. I was livid, so I told them to forget it. Then the field supervisor called me and told me he could be out there by 5:30. I explained to him he would not be able to see because it would be too dark. It then started to rain. he called me back to tell me he would not be able to make it because it was raining. He told me he would come out a few days later after 5:30 when I got home. I said ok. He then called me at work to tell me he was in the area, this was at 12:00 it was now or never. He told me it should only take 20 to 30 minutes because i gave him permission to start without me installing the dish outside. So I took my lunch and went home for them to install it. it took 2 hrs. they ripped all the wires out from the cable company and said we could not use those wires because they did not have any voltage. Direct TV told me installation was included. he tried to charge me $75 for the install. Then he threatened to put a lien on my house and come and rip out all of the wires from the house if i didn't pay him. I called direct tv and they told me he was trying to scam me. After hrs of everyone calling me it comes to find out it was considered a custom job and i would've had to pay for it. so on Christmas eve i lost my signal so i called them and we tried to troubleshoot together. So they made an appointment for someone to come out 4 days later. 4 days without TV? I don't think so. So i climbed onto the roof and noticed that when the dish was installed, he did not secure the antennae to the dish so the wind blew out the antennae. I called them back and told them all they need to do is put a screw in it. They told me that someone had to be there. After 1/2 an hour of arguing with them i finally gave in and told me wife she had to take 1/2 day off to be there. When they came they proceeded to give my wife a lesson on how to use the remote control, but didn't put the screw in like we asked them to. The antennae fell out 2 more time before they got there. Needless to say this all happened within the first 3 weeks of me getting this. I called to try to cancel it and they told me NO! How can I get out of this situation. Plz advise smb!

  • Dn
    DNP Sep 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is so funny, our installation day was for today, and we had about the similar situation. We were called about 30 minutes from the timeframe the scheduled the installation. It was on a Sunday between 12-4pm, got called from somebody we do not really know if it was the real people, saying that the order was never assigned to a technician that all techs. We ended up cancelling, but it was a crazy trying to cancelling and we kept getting calls about rescheduling installation, ...what is this????who is lying?? the techs who are supposed to be installing the satellite, or their customer service are trying to sign up people to get their easy quick commision!

    0 Votes

unauthorized charges due to computer error!

Direct TV is a company which people should be aware of. I ended my using them after using a debit card to pay my bills. Then upon leaving them I sent them back all three receivers as agreed. Then found on Christmas Eve that they had a computer error resulting in my card being charged for one of the receivers. This is after someone had called me from there days prior confirming that they had in fact received the receivers. I called them on Christmas Eve after finding they had charged my bank account for a receiver (over $200.00), they acknowledged the error, told me I will be getting credit but can't tell when. Joh Q Public should watch them and be careful what information they are given because they can have things such as this happen resulting in better profit margins in the event John Q Public doesn't catch it.

I called again today the day after Christmas spoke with a representative attempting to get her to tell me when the credit will happen, she put me on hold and hung up on me.

Great Company huh...

  • Wr
    wrongly overcharged Jun 03, 2013

    Direct-tv has charged me $41.14 on my debit card for no reason at all and they cannot find it in their records. They tell me the only way I can correct this is by using a fax # they gave me (customer service) and to submit the complaint to this fax #. Now, does that make sense.

    0 Votes

late paying bill!

!!Merry christmas to you too Direct-tv!! One hour before christmas and all through the house, Not a creature...

non-existent multi-dwelling support

Below is a copy of a complaint letter I filed with DirecTV through their "Contact Us" form. Apparently they do not have a mailing address for official complaints and accountability is non-existent just like their support for subscribers in multi-dwelling units.

I will post any response or resolution to assist anyone else experiencing similar difficulties.

To Whom It May Concern:

I just experienced the worst US based customer service of my life. As a subscriber I am being put in the middle of a finger-pointing session between the contractor selected to provide service (Consolidated Smart Systems [protected]) and DirecTV, to whom I pay a subscription fee for service.

Equipment was installed by Consolidated for my building and the wrong identification info was provided in the paperwork to DirecTV thus preventing the building from properly receiving signal since the actual equipment is not authorized. My building manager has been in contact with Consolidated on multiple occasions and they are unresponsive since the problem is with DirecTV programming.

I contacted the DirecTV customer service department this evening hoping DirecTV would be proactive about resolving the issue and allowing their subscribers in the building to resume service. This was not the case.

I spoke with the level one customer service person expecting to escalate, which I did. I then spoke with Helen-LC597, a supposed supervisor. She was indignant and rude when I attempted to explain the situation, claiming DirecTV has no way to obtain authorization to resolve the issue and that your company is not even permitted on the premises--even with approval from the property manager. She refused to provide me with any information at all and told me to contact my property manager and nothing else. I requested to speak with her supervisor and was quickly passed along to Nancy-LC044. Nancy was more pleasant than Helen at first, but quickly regurgitated the same information like she was reading from a script. I asked her the following simple questions: 1) Can you please provide me with the phone number for my property manager to call to resolve the issue; 2) Can you provide me with the physical address to which I can send a complaint; 3) Can you provide me with your supervisor's name?

Nancy flatly replied "NO" to all three simple requests. Is this the role customer service plays in your company? Is it somehow not in DirecTV's interest to ensure their subscriber's are able to receive signal in their building? How am I, the consumer, supposed to resolve this issue? Any enlightenment you can provide will be greatly appreciated.

I look forward to a prompt response and a swift resolution to this issue. This has been going on for weeks and is expected to go on for several more weeks if nothing changes.

The address of the property in question is:
Santee Village Condominiums
738 S Los Angeles Street
(I'm in unit 306)
Los Angeles, CA 90014

I can be reached via e-mail or telephone as listed in this request.

For a company priding itself on customer service you sure are acting a lot like a cable provider. Do multi-dwelling units count when measuring customer satisfaction?

Best Regards,

Chris Mammarelli

  • Mi
    Micheal Gentry Jan 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica told me I was getting my money back in October 2007 and Stacy her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!!!

    0 Votes
  • Ca
    carlos Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Chris

    Has your problem been addressed and fixed? I am currently looking into getting DirecTV MDU connectivity for my condo association. After contacting me to DirectTV they are referring me to Consolidated Smart Systems. Overall, the process has been a pain and I cant even get someone to come out and do a site inspection. So far I am dissapointed with this process. I am sorry to hear about your problems...

    0 Votes

no show!

Hi,


I signed up for installation & service of DirecTV satellite TV through a DirecTV provider, the smart circle.
Because of the nature of my work, I have had to reschedule in the past because of being out of town, and they have always been kind & accommodating in rescheduling.

We finally had a date set for Tuesday, December 11, between 12-5pm, and I made arrangements to be available for the installation on that date.

Well, last week they changed my installation date at the last minute (on Monday 12/10), from 12/11 to 12/19, and I made considerable arrangements to be at my home today between 12-4pm.
It's now 4:40pm, no one has called or shown up to install my DirecTV service.

I've had it--I don't have time to deal with this during the holidays, and I believe that if they weren't going to install today, they could have at least extended the courtesy of a phone call.
Now I've blown four precious hours that I will never get back, came back from a trip out of town a day early to be here for this, and I still do not have satellite TV service.
This is not the way to start a business relationship, and now I don't intend to.

So I guess we're going to have to get by for now with our sub-par cable service, since I can't seem to find anyone to provide us with reasonable, dependable and reliable television service, and I do not have the time to sit & wait for DirecTV to maybe show up and provide the service I thought I signed up for, and expected to receive.

Sincerely,
Brian

awful service!

Apparently there have many of the same complaints...so maybe this will not be addressed.however recently I brought a new TV with the plan to watch HD stations... Directv has made 6-7 visits to my home with multiple technicians who have not connected the television correctly... (please be aware that we were hoodwinked and told we NOW need to purchase a larger satellite and HD service.) Every week I have a conversation with the customer service department trying to trouble shoot our problem. We continually receive SEEKING SATELLITE SIGNAL 771... on the screen despite our efforts to follow the over the telephone directions from customer service... This is becoming tiring not being able to watch our new television. A proper response would be more appropriate that rescheduling incompetent technicians. At this point we are prepared to cancel our service... switch to Timewarner and contact the attorney general for theft of services... Oh... I also don't like not having TV when there is bad weather... this is when you need TV.

  • Dr
    Dram May 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too just signed up for DirecTV's HD service. First, their TV commercials stated they would have "over 100 HD channels by the end of 2007." They don't.
    I constantly get the "Searching for Signal - 771" too. I've found it always happens with a channel change. By using the Previous button, keying in a channel number and programmed channel changes is when it happens.
    But, returning to the previous channel then returning the missing signal is there.
    1st call: go through all the recorded troubleshooting steps.
    2nd call: tried to explain to the computerized answering service the problem. It doesn't understand. I hate a computerized phone service telling me which problems I am allowed to report.
    3rd call: talked to a real live person. Same troubleshooting steps as recorded steps.
    4th call: they agree to send out a tech. Was able to show him the problem. Nothing he could do.
    5th call: real person again.
    8th call: Oh, that particular receiver has that inherent problem. Techies are working on it and will download a patch to solve the problem.
    12th call: real person. Oh, well you signed the work order stating that you were happy with the installation. That makes sense? If a problem occurs after installation it too bad because work order says I was happy with the installation?
    Now.
    When the installer came I asked him to use the same mount as the original dish which was located on the outside wall. Later, when I went out I found the original dish still there and the new HD dish attached to the roof.
    Which call was I up to?
    ??th call: I had to pay for the installation of the HD dish. Now I have to pay DirecTV to have the HD dish relocated. Then I will have to pay the apartment manager to have the roof repaired.
    Wouldn't it make sense to have the original mount able to be retrofitted for the newer HD dish? Guess not.
    In addition now there's a farm of unused dishes on the building because they won't remove them. Just keep adding on with each new account.

    0 Votes

lied until they got me stuck with the contract

They lied to me about packages and prices until the technician(Who has no idea about the package you bought) comes to your house and install the antenna. After the antenna is installed there is no way to get out of the contract. In my case, i was told by 3 different employees that i was going to pay 39 dolars per month for 200 channels, and 1 dvr and 1 receiver was already included. Me and my wife made sure that no other fee would be charged, and the first bill would be $39 plus taxes(We asked that question several times).
The techinian came and installed the antenna, and i asked him" so i have the 200 channels package right?" and he said, " i don't know the package you have, i just install the antenna", than he showed me a paper full of numbers and codes for me to sign, i signed and he took it with him. So, after one week i received a bill for 70 dollars.
I called customer service to find out what had happened.
Their employee told me that i had a 2 year contract and that the price was right for what i chose. I talked with 3 different customer service representatives before i decided to change to direct tv and no one told me about the 2 year contract, and all of then 3 told me the same monthly fee(39 dollars). After the antenna was installed i received a contract letter. In the contract it said that if i disagree with the contract that i could call and cancel the contract, and thats what we did, but the antenna was already installed and that was enough to be stuck in the contract. I have called direct tv many times to try to get some justice, it took many calls to lower my service to a cheaper package( they would tell me that the change was done, but than i would check it, and no change was made), i got hung up on phone a couple of times. I could write three pages about everything that has been wrong with direct tv service. I have had accounts with time warner and charter, but direct tv is the worst by far!!!!

  • An
    anna Apr 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Direct TV imposed an early termination fee of $460 on my account even when I cancelled the service the next day. The picture was blurry and the installers are clueless as to how to make it better. Dtv then told me I signed a contract upon completion of installation. This was when the harried installers shoved the lengthy very small print pink 2 page contract in my hands and asked for the signature that the work is complete before they can leave. Who would have thought they would resort to such dirty tactics ???? I called & write to their Dispute Dept. for a whole month - NO REPLY. Then on my final call, they told me a decision have been made, and I am to pay the early termination fee no matter what. I am fed up with this company and will take them to court if I have to. Please, people, DO NOT sign up with DTV unless you are willing to sacrifice customer service & hours of dissatisfaction.

    0 Votes

protection plan

I recieved an offer in the mail to sign up with Direct tv sattelite service, seeing that it would save me some money I called the number on the flyer. I payed them upfront and was told a tec. would be out to install within 24 hours. 24 hours later I called them and was told that no one could have told me that because it takes longer than that to get a tec. out. Now I was getting a little upset because I called the other company I had and had my cable turned off thinking that the other would be on. So 2 weeks later the tec. shows up! 2 weeks of NO TV with my daughter home just having surgery!! Then I started having problems with the reception due to the sattelite being put in the wrong spot But I thought I was ok because I paid an extra $67 dollars when I signed up for a protection plan. BUT NO I was told that wasnt covered because people would want it moved because of the way it looked! I told the man its not my fault the tec. installed it wrong but they didnt care and wanted another $100. I told them forget it I would hire someone myself so I could watch tv within the next 2 weeks! In October I had more problems so I called to ask for a tec. to come fix it and they said ok 24 hours LOL I should have known better!! One month latter I hired someone AGAIN to have it fixed!! So beware when you order DIRECT TV go straight to them! They couldnt help me because I had used a (i guess )sub-contractor for Direct tv. So do not order from the number _[protected]_ they are nothing but liers !!! I am still waiting for a refund for the protection plan that I payed them for !! SO ORDER ONLY DIRECTLY FROM DIRECT TV

  • Br
    Brian Drecksage Jan 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I think you have come accross one of the very few bad sub contractor companys.. I am a Sub Contractor for Direct TV and when I install everything works.. I also back my work with a 6 month guarentee that everything will work as it should.. If any problems should arise the customer calls me and I get there within 24 hours to fix any problems.. I know what it is like to have no TV.. When the cable goes down it goes to the top of my priority to get it back up and running asap.. I would only charge in the case that the reason why it's not working is cause of the homeowner... I give the 6 month warranty incase if it's installed in the winter to make sure there is still a signal in the Spring and Summer. You should try calling Direct TV and telling them about the crooked company you have come accross.. Most of the installations of Direct Tv are done by Sub Contractors.. It saves them money and Headachs.

    0 Votes
  • Mr
    Mr Si-SI Sep 24, 2009

    I recently signed up with Direct TV for their satellite service. I am paying a monthly fee to rent each receiver. I got in the mail today a confirmation for an additional $5.99 per month for a protection plan. When I called for an explanation, I was told that if anything happened beyond the first 90 days that they would not be responsible for repair or replacement of any of their equipment. What kind of a company is this that charges a monthly fee for equipment rental, but won't stand behind their equipment. Very disappointed.

    0 Votes

erroneous and untimely billing

After I terminated I had a credit coming and they never sent it. Then 3 months later used 1/2 the credit for PPV billings from almost a year before which I had never ordered. Spent almost 1 hour on phone w/ 2 reps who semi-politelely pretended to "research " my complaint and then told me " no disputes can be resolved after the service is terminated. Suggesting that if I resumed the service something might be "done".
What a way to do business - even if the charges ($26) were appropriate the fact they were trying to collect them almost a year later.
The statement also says "Payment enclosed" and of course , it was not !

Unbelievable !!!!!!!!!!!!!!!!

I will certainly join in w/ anyone who wishes to persue this thin further.

TB

  • Ma
    mary delong Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    i have given the runaround since sept. of 2007 about free portable dvd player offered by direct tv. I have spoke to Julie, Judy, Katherine, John,Abel,Shane,Abraham and today a supervisor named Alex told me that I couln't get the dvd payer because the installers worked for company that was't recognised by direct tv. I told her the installers told me that i would get the voucher in the mail to send in for it. Since I pay my bill through verizon I even called thehm to complain. the lady was relly nice and put me on hold so she could speak to direct tv herself. the supervisor told her that I would be receiving a voucher in the mail in five to seven buisness days and for me to let her know what happens. I told her that I would but that I figured it was just a scam direct tv was using because i believed a few years ago and they did the same thing.Don't believe the ads that they mail you or publish in the sunday papers . they already have their stories and false answers prepared for the consumer. I will honor my agreement with them untill my contract is up and then change to someone who can tell the truth and not mislead the public. I feel that this is alot more than direct tv has donee for me. I will never recommend direct tv to anyone and will certainly let people know what has happened to me.

    0 Votes
  • Cr
    CRCS Apr 29, 2009

    I agree, I just hung up with the so-called direct tv customer service reps. I have never been so lied to and blinded by false advertising, and BS! I was supposed to get the advertised on line special from 2 months ago of up to 4 boxs at no cost, 75.99 per month for over 150 chanels to include HBO, Starz and Encore, what a joke. My service was hooked up on March 13 and March 14 a bill for over 100.00 was sent to me. I never received any credits towards my bill for the boxs, in fact they charged me an additional 5.00 for each box in my house! I called back after being hung up on by a female rep. that was extremely rude, did not care that I was an unhappy customer she just wanted off the phone with me, then when I called back a second time I got a guy on the phone that was almost as bad, he was patronizing, and rude as well. When I asked for a manager to speak to, another guy got on the phone who also was rude and unhelpful, when I asked about my so called promo's he gave me a number of 1-877-573-4388 which says when I called it "THIS IS Direct TV, THIS NUMBER HAS BEEN DISCONNECTED" ! Are you kidding me the Better Business Beruea will certianly be receiving my compliant daily until something is done! Now I can not even cancel this joke of service because they have me on a 2 YEAR contract which I can not cancel without ruining my credit and charging me over $400.00, yea the rep's on the phone had no trouble informing me of my rights to NOT cancel!!! But they were unethical and extremely unprofessional when it came to good BUSINESS PRATICES!! Please joing me if you have been SCREWED by DRIECT TV!!! CR from Tennessee

    0 Votes

billing customer service extra fees

They have the worst customer service. we received a bill that had 80 dollars worth of ppv. they said they were gonna credit it 3 months ago. Its now added back into our bill. we paid by debt card and authorized our payment of 65 dollars then we received our bank statement they authorized 2 payments of 10.99 and 2 payments of 14.99 with out our permission now i had to close my bank card and wait for a new one while they investigate. Im pissed so then i gop to call to cancel they want to charge me 120 fee to disconnect its been 12 months and the early disconnect is on the dvr player i already bought. Im so upset my 65 dollar bill is turning into a 400 bill and its ridiculous. Other people need to be warned.

  • Ro
    robert loar Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i sign up for verizon 99 dollar pkg which included tv. Direst tv keep over billing me and refused to turn bill over to verizon. The Fcc need to shut down this companies that scam people. They broke the agreement and they expect me to pay them the fee for early termatiom

    0 Votes
  • Ra
    raquel Aug 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am going thru a similar thing with direct tv a suspended account due to awaiting HOA installation approval turned into an unauthorized charge to my debit card of $673.04. It's fraudulant!!!

    0 Votes
  • Br
    Brian Oct 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Point blank DIRECT TV is TOTALLY dis-honest! When I solicited them I was leaving Dish because of their overcharges! Boy am I surprised now by the lies that DIRECT dumps on you. I was told my DVR would record 2 shows while I watch 1...IT DOESN'T! I was told the Direct dish is "NEW" technology and it does not go out in bad weather. The 3rd day I had Direct, a rain storm shut it down for 45 minutes. I was told my DVR could be viewed at the other 2 receivers I ordered through the remotes for the other 2 boxes. WRONG!! you can't watch anything from another receiver other than the 1 that recorded it! I was told I would get Cinemax, Showtime, Starz and HBO free for 3 months...I did, then they started charging me for the service w/o my permission! I was told my bill would be $49.99 per month TOTAL! Now I am being billed $49.99 + 4.99X3 for 3 seperate converter boxes and another $45 a month for HBO, Showtime and Starz! In closing ALL of the above conversations were recorded by DIRECT TV as I placed my order. Now that I am contesting almost everything, they "CLAIM" they can't access my voice recorded phone order detailing EVERYTHING I claim above!! WHAT A SCAM. DO NOT ORDER DIRECT TV!!! They are worse than Fannie Mae and the rest of the CORPORATE CROOKS raping this Country!!! Don't beleive me, call me 919.291.1949. "B"

    0 Votes

customer service problems

Here is a copy of the letter we sent out today with regards to our early cancellation of DirecTV. Company is under-whelming and over promises and under-delivers. And apparently under- staffs as well.
Will update this blogsite if we have a formidable outcome w/ company.

DirecTV INC
PO Box 6550
Greenwood Village, CO
80155

November 26, 2007

To Whom It May Concern:

I am writing today to express my great dissatisfaction with regards to your Customer Service and to request a full refund of all fees associated with our early cancellation.

Our family was a DirecTV customer for approximately 1 year’s time. We chose DirecTV based on value (we chose a ‘bundle package’ with Qwest our telephone company.) Initially we were disappointed with our service, as we often experienced outages and scrambled signals when it rained (we live in Seattle and rain is a given).
We paid to upgrade our service to include HDTV, and then learned after the fact that our local network channels would not be supported. When we called to complain, we were told we could petition, and then still every single broadcast network declined the petition.
We needed to ship equipment back in exchange for our new HDTV receiver box. We did not do this in a timely enough manner, and DirecTV charged us a ‘non-returned equipment fee’. It took over 2 months to get that money refunded back to us, and countless hours on hold with customer service, most of that time waiting for someone to actually pick up the phone.

We bought a new home in July 2007. Because we were in contract with DirecTV, we knew that we would be charged if we did not ‘move our service’ to our new home. We were very upset that as a practice the company does not recycle their equipment and that instead of moving the current dish to our new home, we would have to leave it behind, affixed to the house, or pay to dispose of it ourselves. In this day and age, not recycling, is simply not responsible, and we were very upset to learn that a company the size of DirecTV would not choose to be environmentally responsible.

Despite our disappointment in coverage, service issues, and learning about the irresponsible disposal processes the company engages in, we STILL decided to move our service to our new home, so that we did not have to wage a war over an early cancellation clause.

So we called customer service ‘1-866-WAY-U-MOVE’, and attempted to schedule this move to our new home. After waiting on hold for what seemed like an eternity (I called 3 separate occasions in a weeks window and sat on hold for 30-45 minutes each time); I finally reached someone in a call center. They told me the systems were DOWN and they couldn’t help me. They transferred me to another call center in hopes their systems could support my call and request, but unfortunately nobody was available to do their job that night. I was told I would get a phone call back and they would arrange the service from there.

We did get a phone call several days later. By that time we had decided our time was too valuable to continue to work with DirecTV and we’d be better off paying more and moving our business back to Comcast. That’s when our real problems began.

So we tried to cancel our service. Again I keep marveling that a company as big as DirecTV would not invest in their customer service. I have now spent countless hours on hold with your various service representatives. Have called no less than 4 different lines, I am always redirected, and put on hold. Some of your folks are polite, some are not, I got hung up on or ‘disconnected’ 6 times in the course of trying to cancel. I did however reach someone promptly when I said I wanted to ‘add service’. Sadly that person in the call center couldn’t help me when I admitted I really just desperately needed to speak to someone b/c I needed to ‘cancel service’.

What became interesting to me is that all my time on hold, I was always re-directed back to the website. I love the internet, and prefer to pay bills, handle problems etc on websites. However I learned that you couldn’t use the website to ‘MOVE your service to a new home’ and there was certainly no path that enabled you to cancel service online or request your own money be refunded when owed to you. So the website was designed only to benefit DirecTV not the consumer.

On my third attempt I was finally able to reach someone to personally cancel my service. Despite everything I was very polite about it, we even encouraged the folks that bought our house to use DirecTV since the HD satellite dish was already there waiting for them (and we couldn’t in good faith add it to a land fill). We left them our HD receiver box so that they could initiate service right away. We later learned we were supposed to send this box back- which we did, but not before DirecTV charged us an unsuspecting $473.36 to our credit card on August 24th 2007.

It has now been over 3 months, and I have received 2 statements from DirecTV showing that we have a credit due to us in the amount of $261.36 b/c we did indeed return the box. However, with these statements, a check has never been issued. I tried the internet site, went to billing, see my credit, but there was no way to request the check. So I had to call…

Surprisingly I got someone in less than 5 minutes this round. But I was transferred 4x and each time I had to re-explain exactly why I was calling, and why it was that we were owed money. I was finally informed it was standard policy to wait 6-8 weeks for refunds and mine was due up this week. Strange since it’s November 26th and we cancelled our service in the beginning of JULY.

I am a loyal consumer and a reasonable person. But I have now had nearly 5 months of grief and my time completely wasted. I expect to have the $261.36 non-returned equipment fee refunded immediately, and the $212 early cancellation fee waived based on the above testimony. We in good faith did try to move our DirecTV service, but due to the very poor customer service along every step of the way, DirecTV as a company did not meet our minimum expectations to deserve our continued business and support.

I would appreciate a prompt reply, and a speedy remedy to the situation. I surely don’t want to call to follow up on our refunds due.

We all have choices in this highly competitive business environment, and I hope you choose the consumer this time.

  • This company makes agreements that they do not keep and obligate you to a contract that you did not agree to or sign. I have been promised free services and then get charged for them.

    You have no recourse, they will take the money for anything out of your checking account for costs other than the service billing and other things that were not agreed to.

    With all of the complaints against this company I can't figure out why there has not been a class action law suit against them.

    0 Votes
  • Ji
    jimmbo Feb 19, 2009

    Hey i signed up with directv 7 years ago and last year i actually had a receiver that broke on me and as i called them up to replace it, they replaced it with no problem. Now little did i know they snagged me in a another 2 year contract and upd my bill every month!!! I tried to cancel but i would of had to pay 450 cancelation fee. What a bunch of scams. Their whole company is based on illegal practices. Go with comcast for cable where there is no contracts! But directv is the biggest scams out there.

    0 Votes
  • Jc
    jc157105 Jul 07, 2009

    I have had the utterly WORST customer service experience with DirecTV! I work in customer service, so I know what customer service entails... DIRECTV FAILS IN EVERY WAY!

    I decided to cancel my service after one year of service. I was told that my final charge would be 57.15 and it would be all I have to pay (unless there was damage to the receivers when I sent them back - I would be charged for that as well). Well one week later I see $115.89 deducted by DIRECTV from my Chase account, which of course overdrafted my account. (It was the beginning of the second week of the month so I just emptied out my account for rent.) Chase then charged me the $33.00 overdraft fee. THEN I GET ANOTHER DEDUCTION THAT DAY FROM DTV of $80.01!!! AND of course ANOTHER overdraft fee of $33.00. I called DTV and asked what was going on. They said that it was the "early cancellation fee;" I informed them that the woman I spoke to assured me there was no cancellation fee since my contract was over. They apologized and said that I would have to wait 8-10 business days for the return to take place. Meanwhile I could fax a copy of my overdraft charges to a 1800 number and they would review it, and also issue me a refund for that.

    Well I have now called DTV four times over the course of a month and a half... I still have not received my $195.90 back from DTV... NOR have they refunded me the 66.00 they caused in overdraft fees.

    I am so annoyed with them I am about to just call it quits and count the money as lost. The icing on the cake was that every time I called, the customer service reps had no idea what I was talking about (regarding my refunds).

    The whole encounter with them was awful and I will NEVER recommend them to ANYONE!

    0 Votes
  • Do
    Donald E.Crissman Dec 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have been a loyal Direct TV customer only to not receive good customer service. After three days of intermitten signal I have yet to have a technician to come out to the house to look at the problem. Sucks I shouldn't have to be running around checking out there system for the problem. You Suck

    0 Votes

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