DirecTV
Reviews and Complaints

I had two receivers go out within a two week period. Direct TV told me they would reimburse me for the one, and required I pay for the the second. I agreed, and was told that they would credit me $21.70 on my next statement. When my bill cam the following month, they would not honor the agreed reimbursement for $21.70 the first receiver as agreed. They refused to go back to their recorded file with reps comments confirming that I was suppose to be credited for teh $21.70.

I'm binded to their 2 year contract, and they know it.

Suggestion: make sure you write down the reps last name with their employee identification.

Dish TV offering super deals, and if you're near the end of your two contract, go for it!

Direct tv is awful. I have never been a customer, and even I have had a bad dealing with them. I recently decided to have cable installed in my home, since coming up in feb. 2009 everything will be digital, so I decided it was better just to get some sort of cable or satellite service now and not have to worry when that time comes. well, I was comparing prices online since I can't afford too much (i'm a 21 year old college student, living on my own in an apartment) and anyways, direct tv seemed to have inexpensive services. so I decided to give them a call.

I spoke with a somewhat rude person, who first told me that i'd have to pay the first month of service upfront (okay, sounds reasonable). but then claimed they needed a 200 dollar installation fee! 200 dollars?!?! then said that i'd have to pay an extra 75 dollars because of the complex where I live. okay, i've seen plenty of satellite dishes hanging off the sides of the buildings and people's decks.

I was like, no, I am not paying 275 dollars for some installation fee. and I hung up.

I called time warner cable who didn't charge me any sort of installation fee and the only money they asked for was the first month of service when they came to install. which was absolutely fine with me.

Direct tv sucks. i've heard horrible things about them since, from a few people who i've told my story to.

I've had direct tv for 4 years. I was recently at a fall festival in plymouth, mi and a salesman approached me about dish network. I was afraid to switch because we had decent service with direct tv. well, the installer brent came over to install the new dish network dish (which may I add was a very nice guy and very knowledgeable). the first thing we noticed was the picture quality (no we did not purchase the high def package). with all the rain we had I was sure the picture would go out as it did with just a bit of rain with direct tv. it was storming and still had a picture! so far I love dish network and it's about $25 a month cheaper. it was well worth the switch!

About six month ago I canceled my service with DirectTV after several years with Direct TV. I over-paid service for $62.80. I called several times asking for the refund. They said the money would be kept for 8 weeks. I don't know if there is such a regulation for that! Well, I received statement every month for five months they own me $62.80. I called them several times after I lost my patience. Every person I talked to had promised to fix it, but nothing happened. This month (Feb, 2009), I received a statement again, this time, it showed that a refund amount of $62.80 was sent to me on Jan 29, 2009. Today is Feb 19, 2009. How could the mail take more than two weeks? What kind of company is it?

Direct tv is a horrible company. I did not know I signed a contact for 2 years and the box broke after 30 days. i'm on the phone with customer service. they can not get a supervisor or manager. but I did get transfered 4 times.

Great. right... well every time I got transfered I had to say the story over and over again. finally after screaming and demand to speak to a supervisor. she apologized and said there is nothing they can not do because it's been over the 30 days (32 days). so now I have a 3 year old box horrible customer service.

I had dish net work and comcast the best service I have ever. if I had any issues it was solved immediately. I tried to cut my bill with direct tv, I was wrong by the time I receive my bill it was more than dish net work. all they said is... i'm sorry. the funny thing is they new I was stuck with them for 2 years. (contract).

Well it got to the point I didn't care about my credit that I cancelled them.

I have had the unfortunate experience of working with direct tv. they do not inform you of all of the fees, do not discuss that you are in a two year contract, and only refer you to their written contract and then when you think you signed up for high definition and they come back and install hd-they start your two year contract all over again! and if you break the contract, they charge you $480.00! they are not willing to work with you at all - do not go to direct tv! they are awful - terrible company and terrible customer service!

My 85 yr. old mother signed up for Direct TV without realizing what she was in to. I called immediately to cancel and they said "no deal." When we had to put her in a nursing home for dementia, they still refused to cancel the contract. The said "we don't care if you are in a coma or move out of the country...you have to pay the contract."

I have been batteling with direct since I have joined them in dec 2006. When I signed uo they promised me a Free Portable DVD player I call then continuosly every mont since then and they it will be shipped in a few weeks. When I complain that it is duly noted and as soon as they can the will mail it. I have a higher biller each and every moth with no warning or anything. I would to see how you can handle this company and getting the portable dvd player I am entitled to for over a year now.

I live in norwich Connecticut in the usa I live in the wauregan apts 25 broadway norwich ct 06360 i have lived there for about 1 year now!I just found out we supposedly get satellite tv in the building! mertopolitan satellite said they would do the install where I live but I found out it was a lie we dont get satellite tv in the building where I live!i want to sue the mates for false advertising!my flat number is 11!direct tv has the worst customer service ever!they keep lying to me over and over!i only have had comcast cable where I live until I was told we get direct tv and know i found out it was just a lie!what can I do!up the bnp!

We have been a Direct TV customer for 23 months. When we could not get high speed internet from them we decided to go to Comcast. Now Direct is saying I owe them $220 termination fee. I did have a break in service and paid monthly for 23 straight months. Direct is saying because we had to get a new receiver in January 2008 cause that receiver broke they are saying our 18 months would have started again in January 2008. We did not agree to this at the time we got the new receiver nor did any of the customer service representatives bother to let us know.

News flash to the Risk Managers at Direct TV - Your service provider for installations is the biggest risk to your ability to continue as a viable competitive company. I waited six weeks for this mornings appointment to upgrade my equipment for the new HD compatible channels. When I made the appointment I called the service provider and asked to be called if an earlier appointment opened up. They did call two weeks before this mornings appointment and left a brief message asking me to call them. I did call them back, but after waiting over 30 minutes for an agent to talk to I hung up and resigned myself to the fact that I would have to wait until my original appointment. Appointment day comes and no Halstead Communications, so when I called, they told me because they called me three times (a big lie) and I didn't get back to them (because it takes them 30 minutes+ to answer the phone) that they canceled my appointment. Their message contained to indication of cancellation and I received no notice of the cancellation. After a lengthy call with Direct TV, the best they could do was give an appointment another six weeks later. This company does not deserve to be in business and better wake up and fire Halstead Communications.

I just went thru this with salemen that promised me internet and cable. I now sit with two satellites, two seperate bills.Talk to direct t.v. management two days ago and she promised I would not be charged for breaking the contract. and they would be here to get the satellite under these circumstances. I called today to see when they were disconnecting my able. I was informed there was nothing stating this lady told me that and I would be charged for disconnecting early. The best part is the salemen new I could not get the internet were I lived and stated he could. This is all on the contract. I've only had this service for less than two months. And Ive been fighting. Any help?

I singed up for a $29.99/month service as advertised last May, upon my moving to Virginia beach.
Until tonight, September 25, 2009, I had no idea that an old account, disconnected for over two years, was all I could log into at direct tv's website.

My email has been kept in company records in association with a disconnected service. and prohibited me from accessing my new account. I expected the services I signed up for to be active and I just learned tonight that I had to cash in a rebate for the services I signed up for over the phone--I was not told by the sales representatives that I must do so to obtain what I'd signed up for. I learn now that a grossly expensive service was instead implemented without my knowledge, and I have been paying $79/month for said services--services that sometimes fluctuated with some channels available at unaccountable times, otherwise not available at all.

I am angry that my email was kept in online files preventing me from accessing my current account, from accessing current info. I wanted the service i signed up for. instead, a much more expensive service was charged me, and now i learn that termination of service will cost me $400!

I have spoken with several reps tonight, and have achieved nothing but a change of programing to the very lowest level--I should not have been shifted to such expensive service after not having been inforemed by representatives of a need to active a rebate. I depended on the internet services direct tv provides to be kept informed of up-to-date circumstances, only to find I have not been.

Talking with representatives tonight has left me with a very bad taste in my mouth, and I feel that direct tv is even worse than cox cable, which I loath. I am told it is all my fault, that direct tv has no responsibility for sales-reps' failures, etc

I feel ripped off and abused by representatives who are unable to accept repsonibility for failures and ommissions, and for innaccurate reporting of content of previous calls to direct tv.

I want the programing I signed up for, and the extravagant amount of money I've spent credited to my account.

I am furious over being held accountable to a system that is certainly devised to confuse, misinform and discount my efforts to obtain the services I signed up for.

DTV Has a whole department set aside at the "310" number above for just resolving disputes/escalation calls. They take your money first and make you fight to get it back, disgusting business practices for a simple tv service? Do not give them any credit card info or bank info. Just pay with money orders to avoid any chance of them having their way with your money.

Check your bill...from may to july...there should be a notice of the charge for nfl and states what to do to cancel...dtv did notify you 2 to 3 mos prior before the charges start...

Directv took 399.00 dollars out of my account without my authorization. I pay my daughter-n-law bill for her only three times and her services were disconnected and she must have left owing them a balanced. I only was helping her because she didn't have a debit card. I have never did any business with that tv company and never will. That should not have no right to go into my money and take it. My name could not have been on her account. We live at separate residence. My husband has already contacted BBB and we are waiting to here from them. I am going to contact me a lawyer on Tuesday to see what he says. This can't be legal. They were always telling me they were going to refund my money back and all of a sudden they have changed their mind.

In July of 2008 we canceled our service with Directv after 10 years. Our equipment was returned and due to billing errors I sent Directv $250.00 dollars that they later reported was not due to them. Directv continues to send us a statement each money letting us know that we are due a refund of $301.80. We have repeatedly called Directv trying to get our money back. We are assured that they will be sending our refund but it is now January 2009 and we still don't have our money back.There is no reason why Directv should hold my money for 6 months.

Between 08/30/04 and 01/07/07 I was a customer of DIRECTV in the District of Columbia. I canceled service in January 2007. DIRECTV continued direct billing on the account for a period of ten months until November 2007. I have requested reimbursement from DIRECTV in the amount of said billing, equal to one-thousand, three hundred and five dollars and 20/100 ($1,305.20). This request has been rejected by DIRECTV.

DIRECTV kept charging my credit card even though I was no longer a customer, even though I repeatedly asked to have my credit card data removed from their files, (and was told it had been).
No matter who you talk with, they do not give straightforward answers to simple questions like, "Please tell me all charges to my account over the past 3 months." - and these 3 months were AFTER I had moved out-of-state and was NO LONGER a CUSTOMER.
All I've been trying to do is get a refund for the money they charged to my account after they shut down my account - - and they won't do it.
At this point, I have no idea what recourse is available to me.

Once an account is cancelled, NO company should have the right to KEEP my credit card info HOSTAGE.

I originally opened my account not through Directv but through Verizon's Triple Play Package. Verizon's Triple Play package includes Directv cable service. I was told by Verizon that I would have over 147 premium channels that would not change as long as I maintained the Triple Play Service. However, after about 8 days I noticed the channels were there as told and I called Directv. Directv told me that the premium channels were only available as part of the package for 2-3 months then there would be additional charges if I wanted to maintain those channels because my package only includes about 127 channels. I called Verizon to cancel due to misinformation in order to make a sale. Verizon kindly cancelled my service and zero out balance. However, Directv charged me a disconnected/cancellation charge of $180 which was never verbalized prior to service. I now have comcast and their policy was for me to sign an agreement that states only after 30 days of cancellation will customer incur a fee. Whereas Directv states "This agreement is verbal and does not require a signature for agreement". I have disputed this charge more than once and they have placed my account into collections. Directv said that Verizon should have informed after they also said that the cancellation information will come in my first bill. I cancelled before my firt bill arrived and when it did, still no cancellation notice. Finally, Directv said the cancellation is on their website that I have neve visited.

At the end of November I contacted DirectTV by telephone to order a sports event - an international Cricket series, England vs Sri Lanka. The DirectTV web site shows that the series can be purchased Ala Carte for $49.99 rather than having to purchase the season ticket, which they call the "Cricket Ticket" and which costs $250.

During that phone call the customer rep wasn't certain that the event could be purchase Ala Carte and put me on hold to check. However, when he returned he informed me that I could indeed purchase this event by itself and it would cost $49.99 - which I then agreed to purchase. I asked the rep if he could tell me what channel and time the event began which he spent some time looking up and eventually gave me the wrong information - wrong channel, wrong time, and wrong day, which caused me to miss the first day of the event. After an annoyed phone call, a different rep agreed to refund me $15 over a 3 month period. Here it gets worse...

The following day when I tried to watch the second day of the event it was still locked. After a good deal of time on the phone, they were still unable to turn the channel on, until I got to speak to a supervisor, who informed me that this particular event cannot be viewed without the Cricket Ticket and she would be happy to turn the Ticket on for another $200. I argued that I had already been caused a good deal of aggravation over this and I suggested that since this was all their fault, they should turn on the Cricket Ticket without charging me further. We argued a bit, and the supervisor finally said "Well, I see you have been our customer for 10 years, so I'm going to turn on the Cricket Ticket and you will not be charged."

I watched the event for that weekend, but the following Monday I checked my DirectTV account and found that they had charged me $250 for the Cricket Ticket (AND the $49.99 for the Ala Carte selection also!)! No subsequent calls, no empassioned argument, no reasoning, has succeeded in getting the charge of $250 removed, a charge to which I never agreed. They claim that because the supervisor made no note in their system of the waiving of the $250 fee, that there is nothing they can do!

Yolanda of Shrewsbury PA (06/22/08). Has anyone ever had PPV charges for movies you didn't order? Someone, I don't know how... Called in on the phone (Direct tv says it was MY PHONE number that used to call in the orders) to Direct TV everyday for 2 months and placed orders for PPV Porn running up charges of over $1000.00. We didn't do it! Anyway, after several attempts to contact them all the way to the Office of the President, we were told that we were liars and that there was no way that someone else could have done this and we were responsible for the bill.

Since then, credit agencies have attempt collections and we refuse to pay it. They have been so unreasonable and flat out calling us liars. They say that someone living here had to have called in these PORN movie orders. I didn't do it, my husband didn't do it, nor did my 2 young children! Some orders were placed at 5AM when no one was even awake or home. Some were supposedly downloaded to our living room receiver... now, why would we download porn movies to a living receiver where our children would see them?

So my credit is destroyed because of this. Can anyone explain how this could happen... could it have been a cruel joke and how did they do it? Direct TV says that their System is fullproof and un- Hackable. Why is Direct TV so unreasonable about these charges? They won't remove them.

I was a member of Direct TV for 5 years and moved, so I suspended service. For a year and a half they kept sending me letters wanting me back. So like an idiot I went back because they had a great rate, 39.00 with 4 free boxes! Got the first bill. 153.00! So I called to dicuss, LOL! Ended up cancling. The woman stated that I may be charged an early cancelation fee that I knew nothing about and I stated ABSOLUTLY not! YOU over charge me! Well low and behold, they charged my bank account 656.00! I have done quite a bit of research and I am not the only one they have done this to, lets get together guys and do something about their unfair practices!

When TV service ceased to work properly, Direct TV replaced a unit determined on the phone to be defective. The replacement box was shipped with no indication of add-on charges. System failed to work with new box. A subsequent service call by a service rep determined unit was not defective. After service rep rewired the setup, the original box determined to be OK. The Service rep told me "keep the box". When I moved to complex that did not permit dishes, in spite of the fact that replacement box returned to Direct TV, Direct TV charged me a $400 cancellation fee. Multiple calls and explanations did not prove helpful. It appears that they routinely ship new boxes to assure continued billing.

We have been customers of Direct TV for 9 years. All though they state there records show we have only been with them for 3 months. Today October 22nd, when I went to get Milk for my 2 kids my card was declined. I went home and noticed that direct TV had taken all of my funds out of my bank; as if they knew how much I had. I have been making monthly payments of $40.00 but not the original $69 a month. I never heard anything from them, they just decided that my payment wasn't enough and disconnected our TV and charged me $200.00 for our DVR box all together totaling $394.23. How can a company just take your funds without your knowledge. What is the extra $194.23 for. Last I knew my current bill was only $120.00. I asked them if they have a contract that I signed or a voice recording stating that they could steal my money and I was told they had nothing. I talked to 10 people today all stating different stories. A few said there was nothing that could be done, One person said I would get all my money back plus all the fee's my bank will charge. Another was extremely rude and was reading from a screen, so on and so on. I told them about complaintsboard and all the other innocent people that are being affected and they don't seem to care. How can a company do this to people that are paying on the these accounts? I can understand if it was someone that skipped town and Direct TV hadn't heard from them in months or years, but everyone getting frauded by Direct TV seems to be paying customers. This can't be legal, even if Direct TV stated that they have no binding contracts with anyone that was signed or voice recorded. I am up for a lawsuit! WE should at least get a notice when our funds will be stolen. But then again, crimes to innocent people aren't announced.

So we got Direct TV in November. In march the service goes out completely. They tell us that we have to pay $6.00 every month if we want someone to come fix it on top of the bill we are paying every month for the service. Since the 90 day protection plan ran out. First of all, we were never told about the 90 day plan to begin with since our installer could barely speak english. They said it was our fault that the satellite wasn't receiving a signal! I don't understand how it was our fault? Then the costumer service rep tells us she doesn't even have Direct TV service herself! She has Cox communications! We ask her how much it would cost to cancel our service she says $400! They wanted us to pay $400 to cancel a service they were not providing in the first place! And they say they have 6000 channels but 90% of their channels are channels dedicated entirely to playing infomercials! This business is a rip off.

Service was installed for less then a week when I called to cancel service, I was told that they did not have a cancellation policy (like most company you are given a grace period normal is 10 days). They then charged my credit card a total of 219.61, 20.95, and 57.75, with out my permission, my credit card company reversed charges and now I am getting harassed by a collection company on a daily basics. Something needs to be done with a company that falsifies their services. Reading about complains on line it looks like I am not the only victim.

Direct tv email reply. To refer a friend.

DirectTv is a Rip off!

I will never refer a company who cost me $1600 for 1 day of service. But I will let people know how horrible my experience was.

I paid $400 up front for two HDDVR that took 3 weeks to first get an installed.

The satellite was put on a non secure tripod and blows over my balcony the first night at 4am. So far I've had the service for 12 hours half of which I'm asleep.

Schedule a service call. Earliest two weeks out. No call no show! Schedule another service call. Another two weeks. Tech gets the service back on but is un-reliable. Goes in and out for weeks. Mind you this first month with little or no service I've been charged for.

Finally had it! Call to cancel. I'm obligated to pay for a two year contract break and they want the boxes I spent $400 on back with no refund on the $400. Wow great company.

I'm required to mail the boxes back in empty boxes that they have to send to me. These empty boxes never show up. Called to order more. Again nothing no empty boxes to return equipment.

So second month goes by. Mind you I've only had actual reliable service for 12 hours.

So finally I wake up to $1200 taken out of my bank account without my permission from DirectTv on a card they had on file from the boxes I thought I bought for $400.

Now here we are $1600 in the hole for again 12 hours of service.

What a great company right!

So no DirectTv I will never refer anyone. Instead defer everyone.

That's my DirectTv blows story!

Don't give them your credit card or they will rip you off!

Shove your $100 up your ###!

On Jun 9, 2011, at 12:55 AM, "DIRECTV" wrote:

Refer a friend to DIRECTV and you'll both get $100 in bill credits.

OFFER INFORMATION
$100 in bill credits when person switches to DIRECTV and activates CHOICE™ programming or greater. New customers only. Offer ends 7/20/11.

©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners.

I am not happy at all with Direct TV, My son moved out of my home, into his first home. I was helping so I called Direct TV and Charter to see who had the best deal, I told them that my son has already purchased 2 HD DVR while living with me, they looked at me account and told me that he could take the DVRs with him to his new home, All we had to do was Purchase's 2 New Cards @ $20.00 each to take them out of my service to his, So after he got moved and Direct TV Install I called for him to buy the new cards for the HD DVRs, He got the HD DVRs on a special they were having for $99.00 when I got them they told me they were reg, $199.00
So what a deal Right. WRONG when I called to get the new cards they told me that the DVRs were leased we did not buy them that if we had purchased them they were $499.00, Know one never told me that was a lease, I was unstanding that I got a special deal and was buying the DVRs for $99.00 Reg $199.00 So people if you got a DVR and didn't not pay $499.00 for them the DVR is not yours, you are only leasing them plus paying $4.99 a Month each on your bill for the Service, SO this is what I see is I paid $99.00 for each HD DVR plus $4.99 each a month to used them for 3 years so far that $359.28 plus that is a total of $557.28 Now I am told my Son will have to lease 2 new ones at $199.00 each Down then the monthly fee, In the 3 years I have been a Direct TV Customer I was never told that the HD DVRs were just a lease, Now I did call and talk with someone on the phone and after talking with 3 people Finally a really nice guys was trying to help me out did agree to send me one DVR but not a HD DVR out for free but get this I got to buy the other one for $99.00 and pay some fee of $69.00 but they will take off the $69.00 on my bill. Ok so now I have to turn in the 2 HD DVRs that we have had that I have already invested $557.28 so I have lost money on this deal and now I wish I would have told my son to go with Charter they really have a better deal. if any one knows a Atty, they has a case with Direct TV I would really like to get in with it, I think it is time that big companys stop screwing with people and a law suit is the only way so maybe they will open ther eyes, My e-mail is pamelakay77@gmail.com, So I look at it this way The girl knew I was shopping for the best deal for my son and she just lied to get the sale, I try to see if I could Cancel now so I could go with Charter and was told I only had 24 hours after install to do that so now my son is under a 2 year agreement with them and I am very upset, I will NEVER IN MY LIFE REFER ANY ONE TO DIRECT TV Thanks for your time. Pamela

I believe i commented on another complaint about direct tv. I had them once in FL. never again. My situation was very similar to your. So I'm jumping on your band wagon of anti-direct T.V.

direct tv is the worst service I have ever had, can't wait till contract runs out!

I just had our DVR go out after a year and they said we are responsible for shipping cost to send out a new receiver. The only way they cover all the cost of the exchange is if we had bought they're protection plan for 6.95 a month. That is in addition to the 170 we already pay. First year was 59.00 big jump to 170. I stated that they charge me 10 a month to rent the equipment I shouldn't have to pay for their defective equipment. I ask about cancelling and was told that they would charge my account for the remaining months. of the 2 year agreement. Tehy have you by the balls coming and going.

they could not get a bill to my house for a month. mail man luckly new who it was. not even close. tech had right address but thsy could not bill to address. charge me for 2 months and service was hooked up for one month. said it was my problem. they are a piece of crap. service will be cancelled after one year.

So you did not do your [censor]ing rebates. And who's fault is that. Ignorance is not an excuse.

I am a brand new customer to Direct TV as well. I changed service because direct tv was offering such a big discount. After going on line and getting direct advice from a direct tv representative as I was purchasing my plan, he advised me that my bill would be $54.99 per month for 12 months. Of course, I asked him 3 times if this amount is correct and if there were any other charges to which he stated "no other charges". I printed out all the charges and discounts for my records which showed a monthly charge of $54.99. 5 days later I get a bill for $99.99. When I called to dispute the bill, I was then told about the rebate. The respresentative said she would gladly do the rebate for me while I was on the phone with her. After she does it, she tells me because she did it I would not get the full rebate. I asked to speak with a supervisor who was just as [censor]ic as the first rep I spoke with. I was basically told that Direct TV was doing me a favor by giving me all these discounts. This company is run by a bunch of crooks! It's worse than Washington! They scam the consumer into thinking they are getting a fantastic deal and later when your bill comes you find out differently. Plus they have your bank card information and can take out any amount of money from your account that they want and there is nothing you can do about it. They do not want to help the customer at all! They gave me a one time $5 discount and basically told me to they would do nothing more for me. I cannot afford to cancel and be billed all the charges so I will wait until the contract is up and hope I do not have to call them in the mean time. But, I have contact the BBB and have alerted all my friends and family to stay clear of Direct TV.

I signed up with Direct TV through AT & T no where did it say that I had a 2yr. contract with them, my bill went from $35.00 to $75.00 and no one can give me an explanation at Direct TV, I decide to switch to Comcast and now Direct TV is telling me that if I switch I will loose my deposit and owe them $320.00. I never sign anything, help please!
Peggy

I had the same thing happen to me. I was a return customer to DTV. The only reason I returned was because I kept getting this offer in the mail(If I came back to DTV I would get a free HD DVR, Free movie channels for 3 months and also the choice package for 29.99 for a year.) Well I didnt receive my bill for 2 months. When I did I noticed I was being charged 75.99 for choice monthly. So I called DTV and they told me that I was supposed to fill out a rebate online. I said I was never informed about this rebate. They told me that it was on my 1st bill. I told them it was not. Then they notice that it was their fault and they forgot to add the rebate so no matter what I would have never been able to do the rebate anyways. So I said thats fine just activate the rebate for me now. They said they couldnt because my 60 days was up for the rebate. At this point I was getting pretty irritated. How can the rebate expire if they never activated it. I told them the only reason I came back to DTV was for this deal and now youre not going to grant it because you(DTV) forgot to add the rebate. They said, "Thats correct sir". So now Im stuck in a 2 year contract paying way more then what was offered. When I asked to speak to a manager they said there was no reason because the manager would tell me the same thing. SO over all I was scammed and now I have to pay for it for 2 years. DTVs customer service and the overall company is ABSOLUTLEY Horrible! BUYER BEWARE! If you have any info on what I can do please email me at etrejo215@roadrunner.com

I have been with Direct TV for almost a year. I have also been given the same runaround about the rebate. I had called several times and was informed to go online (after I was never sent the link they claimed to have emailed me before installation). When I tried to get my rebate online it always gave me a message that I wasn't eligible for any rebate and to call customer service. I was never told until recently that the rebate expired in 90 days, nor do I have anything in writing stating. The rebate information was not on any bill either. They have record of me calling within my 90 days to question the problems I am having with the rebate. However, they will not honor it since I didn't call back even though I kept trying through the website like they told me to do. I t is definately a scam. That is not the only problems I have encountered since becoming a customer. I have been charged way more on all the bundle services than was told in the begining and they always have an excuse. Now I am locked in for the whole 24 months.

I had a similar experience with the rebate. I signed up my mother for a new account and they said to go directtvrebate.com before the installation to get the $26 rebate. As soon as I hung up the phone, I went to their website and tried to process the rebate. Their "3 Easy Steps" web page looked right, but when I clicked on "View my rebates" nothing happened. An error message popped up saying "system error, call [protected]". When I called the number, they were closed. A few days later, I again tried to access the website, same error. I called the number noted above, and the technician claimed she could not help me as she does not have "full access" to the same web page I do. She could not help me navigate through the website, nor explain the reason for the error. Not very helpful, was she? When I refused to hang up until the rebate was processed, she finally said she could process the rebate, but that would reduce the rebate to $21, since she had to help me. Obviously, this is a scam and they are counting on people to forget, or give up. I will be checking my bill closely, I am pretty sure it will not be as promised!

I agree the same thing pretty much happened to me, Directv is by far the lousiest satellite service with the worst customer service, the person who answers the phone NEVER knows and has to transfer you to a different department, goodness it is soooo annoying.

Hey Wolfman77,

I am tylerb from above. I wrote Direct TV and the BBB. The BBB sent me a response back from direct tv that they would honor my rebate for the monthly discount for 12 months!

So, I recommend writing a letter to the BBB and Direct TV. Explain everything and just ask to be relieved from your contract!

Good luck!

They offered us a great deal to switch from Dish Network (we'd been with them 11yrs) upgraded equipment free, more chanels free, 3 months movies free all for the same monthly fee. ($54.00) A "processing" fee of $21. charged to our Credit card would be the only charge. Right! Our first bill was $93.00 charged to our Credit card, then another $93.00 showed up. Someone forgot to tell us that you had to go on line and register for the rebates/discounts. I was charged $56.00 for the monthly service alright, but then another $10.00 for the HD Box, $5.00 for each equipment rental and when all the taxes were added it was back up to $94.06 and I have no movie chanels. And no HD channels up stairs on the bedroom box. It is a rip-off and I've about decided to cancel the whole thing and pay the discount fee rather than give them almost $1200. a year when Dish Network can give me everything cheaper. Is there a help site that we can go to for these issues?

direc tv offers the worst and spencive services I change dish for directv I make a terrible mistake I have less programation and now I pay more. I really will like to cancel my service but they said I can until I my contract its over.HElPPPPPPPP PLIS>

If you call Dish and tell them you would like to switch back, they will get the contract fee waived.

to the sad existence of a person that squealed about those guys getting satellite tv, go f*** yourselves and get a life. to the next guy who agreed, who gives a f*** about cable? go get yourself some satellite tv and get real.

No one likes a tattle tale--grow up and mind your own business you old hag!

My husband bought the NFL Sunday Ticket with Direct TV back in May. This past weekend we were supposed to have access to the app since football had started. We tried to sign in and it wasn't working. My husband had contacted their customer service and they said they would work on it and if it wasn't fixed by the end of the weekend then we could have our money back. After the weekend it still wasn't fixed. He called again and the 2nd person he spoke with said it was too late for him to get his refund back (however, we had it in dialogue of them saying we were entitled to our refund). He then was transferred to AT&T and that person was not able to help him so then he was transferred for a 3rd time. At this time my husband was not happy. He finally just said, I just want my refund I don't want it fixed, just would like the money back. I mean we already lost a weekend of football anyways. So, they said they would and will contact him within 24 hours to verify the refund. That phone call was supposed to happen yesterday and we still have not received a phone call. Horrible customer service! If we do not receive our refund within the next week, we will dispute the charge and have the credit card deal with these idiots that obviously don't know how to refund charges, fix anything that have to do with the sign-in issues, and that are not good with customer service! We have a written transcript via email of them saying they would refund us the charge (because it already seems like they will dispute that they never said they would). Definitely not worth the money. There are other companies that offer the NFL package and it's ALOT cheaper.

We are fighting the same thing, when I first noticed my bill had increased, don't normally look at it because we use auto-pay, I called and told them I never order that package. The finally agreed to stop charging me for it but would not refund the three payments they had already collected, I disputed the charges on my credit card and got the money back. They still insist that the charges were valid and added them back on to my bill, I cancelled by auto-pay and then my Directv service all together.
I have filled complaints with the state attorney generals office and the BBB, Emma from the Office of the President of AT&T has contacted me regarding both complaints and offered to reduce what they claim I owe them by 50%, I declined both times, this is nothing but a SCAM. I now get overdue bills with late charges attached, I think it's probably time for a Class Action Lawsuit, how many people just give up and pay these crooks?

I am going through the exact same experience. I never ordered, don't watch or care for football. My bill i
s setup for automatic payment. This is so wrong! I will fight it and dedicate time to expose the scam.

What sucks is I got Sunday NFL ticket to watch the Cowboys when I can't be home to watch and it said due to NFL rules I can't watch them in my area, but my friend who lives in same area has NFL Mobil thru Verizon and can watch any game. Go figure.

Aneki, you can bet it's her. Of course she gave a fake EID. What does it tell you about the company when they emply ###s like Tracy. I got it all taken off my bill and then I called and asked for her to cancel. I asked for the Supreme Know-it-All Tracy. They didn't know who I was talking about. It is illegal for them to do this and you can join the 10s of 1000s who have filed a complaint with the FCC. And they did try to charge me for my returned boxes and I sent them a quick note to please take a picture of yourselves holding your breath waiting for me to pay another dime. If at all possible Universe is a much better option. It doesn't cut out when it rains. And so far no ###s like Tracy.

Man, they are still getting away with this. Absolutely terrible. I also spoke with a Tracy Employee Number 418046, and she was horrid. I tried getting corporates address but she was manipulating what I was saying trying to avoid the question. I asked how I can identify her and she said by her name, Tracy. I had to prime her employee number from her. She told me that there was no one hgher up then she, and she made all the decisions. Corporates address:
Supervisor office of the president directv incorporate
308 South Akard Street Room 1110 Dallas, Texas 75202

Same exact thing just happened to me. I noticed my bill was a lot higher and when I finally looked at my bill which is on direct pay with my bank, there it was NFL Sunday Ticket. When I got the alleged supervisor of Retention on the phone, although she answered customer service, which we all know isn't Retention, - Tracy, Employee Number 415825 (which I doubt is the correct number) and I said I never ordered NFL Sunday Ticket, and she sarcastically read me the bill that said if I don't check the box I will be billed, to which I informed her I don't care what it says, I didn't order it, I don't read the bills, they get paid by my bank, which I'm sure you've heard many times by now, and if she didn't take it off my bill I was going to have Comcast in my house by the end of the week and how was she going to collect the rest of it when I cancel, She said she would take half of one payment off. I said all of it and I said if I hang up you'll get no second chance. She started to repeat herself, and I cut her off and said did you hear what I just said? To which she answered yes. And I said just making sure you are an arrogant person and didn't misunderstand me. As soon as Comcast hooks me up. I'll be calling and asking for her by name and employee number to say, remember me, Tracy? The hubris of this company and their employees is beyond ridiculous! And don't you know they'll TRY to charge me an extra month of service and for the boxes AFTER I return them and try to still collect the NFL Sunday Ticket. @#$%, you should hold your breath until I pay you.

My issue is that I do order it and do NOT get all the channels. I live in Las Vegas and have NO teams nearby that would allow me to go to the games. NOW, they are blocking my NFL Network WHICH is part of my monthly package. They offer no compensation no solution. The NFL Sunday Ticket is a scam and DirecTV is perpetuating the theft!

Same thing happened to me. Except the NFL was part of some special promotion. I hate football, never watched a game in my life.

Can you say small claims court?

I just closed my Direct account after two years and of course paid a penalty . I of course agreed to this contract but I feel that any business that makes you agree to a long term contract just to give you a better rate is not worth the product.
People should get the best deal and the price with out being trapped into an agreement, There are many reasons a person cant meet the contract agreement and should not be charged for. Or even the fact I don't like your Product also why force me to use it.
I have used Cable far more years than Satellite and yes they have had their problem but I found that Cable has less down time and also don't lose program with every cloud and snow storm.
I also don't get the HD thing of extra cost.
Any way I went back to Cable and paid my heavy fine for quitting Direct TV, , But as a Retired DOD contracts specialist, , I feel the whole process of TV contracts a farce.

I ordered direct tv over the phone from my home in worcester ma. The service was for my new home in panama city fl. The installer aimed the dish right at large group of trees. I questioned if he would get a good signal there. He informed me it would be fine. This man never even hooked a hd tv up to test the system. When he was done i asked about the antenna for the local channels i was informed it would cost 250 dollars more. I told him that it was to be inclulded in my installed he said it wasnt. The package i ordered was to include hd channels 18 to 20 i got 2. I called direct tv on the third day of service to complain they told there was really not alot to do but move the dish. I told them that the orginal installer had said there would be to much signal decay from the other end of the house. After 25 minutes i asked to cancel the service they hung up on me. Two days later i called back to cancel and was informed it would cost 285 dollars. That would have ment it cost 595 dollars for direct tv for five days. I refused to pay.
Direct tv stopped service i was harrassed weekly by bill collectors until a got new phone number and had it unlisted. Since then they have placed a derogatory remark on my credit report. This is nothing but extortion they even offered to settle for half the money.

I completely agree with everyone Directv is a rip off. I signed up 2/19/2014 at the promotional rate which was somewhere between $49.99 and $69.99. No one was ever able to tell me exactly what my bill should have been. I paid from $52.50 to $57.00 and finally $81.01 in a four month period. I mailed my Genie and mini genie, ( that I never requested ) back in June and they finally admitted a wrong that was finally blamed on AT&T. At any rate I received a refund of $.35 and it did not take 6 to 8 weeks to get that back. I feel I should have refunded the $81.01 in full since as mentioned the service man ruined my TV set and left me without a set in it's place. And we all know they never except the blame forl anything. I'll never refer them to anyone nor will I ever sign with them again. Direct TV is a total rip off and no ever listens . The company should be sued is all I can say.

I have had direct Tv for one year haven't had any trouble with them. I have even been late on a payment and not a problem. We will see what happens when my 2 year agreement is up.

I also ordered a bundle through AT&T that should have cost $39.99 per month. My first bill was $164.99, the next bill was 58.00 and another $58.00 . Now no one can explain what those charges were for. I think they charge the customer to install the saltellite. Also when the initial service was connected, I noticed that my tv was over heating due to a power surge. So my installation was not completed that day. I called customer service to complain about the shoddy work and was told the tech did not do anything wrong. In the mean time she told me about her high tech equipment in her home. I asked why I could not receive the premium channels because the tech that did nothing wrong did not complete the installation. She then told me that I had the advanced DVR and the mini. This was presented to me in the original offer and when I asked to have them removed I was told that they could not remove without a charge of $69. 00 per box. Their recourse is that I had 24 hours to make changes to my order. No one listens when I say that I never ordered the Advanced DVR or the Mini DVR. I have not been with DirecTV three months yet and have been complaining the entire time.they keep saying that they need the chance to make everything right. I said the only way to make it right is to remove all of their equipment, disconnect my service and waive the ETF. I was told that could not be done, that I would be charged $480.00 for breaking the contract. And they are still in the process of filing a claim for the damage to my TV set. Still they ask if I would recommend them to my firends and family. **** NO.! I will never use their service again and I would NEVER IN HELL recommend them to anyone EVER! Something should be done about their business practices.

I was a customer of direct t.v asked to put my service on hold for 4 months, a month went by and they decide to take over 400.00 dollars out of my checking account without any knowledge to me, , been over 2 months now and still cant get my money back, , Someone has to put an end to this. If there is anyone out there that has any suggestion on what I could do to get my money back I would love it..Direct T.V. has no right taking money out of peoples accounts..Please help

direct tv is a rip off with the special offer with a 2 year agreement and the price goes up, also alot of the channels are exactly what most people do not want they need a package deal with only what people want to buy with out price changes and only then become better than cable, comcast every person does not have a house full of children and everyone wants to buy only what they want...

I thought I hated Direct TV when I first got them and tried to get the AT&T internet service through them. If you can believe it the install guy just never showed up. I took a day off from work to wait for them. Since he didn't show up I opted to cancel and guess what, I had to pay their shipping and handling to send back their kit.

Now, I just tried to deactivate my account and apparantly I have to keep it for 24 months or they charge you a $380 fee. Of course that is stuck in the fine print somewhere. So now I am stuck with it.

Lastly, we have a receiver we haven't been using so I asked how to send it back. She told me ok, if you are sending it back it is time sensitive so you have to mail it back immediately when you receive the package or there will be a fee. So let me get this straight, I can take a whole day off from work, your guy can not show up, no one cares and I can't do anything about it, I have to pay to mail back the modem etc, but if I don't immediately send back a receiver you are apparantly not going to ever use again then I will be penalized. If this isn't a scam I don't know what is. Don't get direct TV.

dIRECT TV SENT ME MY SECOND BILL, THEY ARE CHARGING ME FOR FREE ITEMS PER THEIR PROMOTION. THEY LEFT OUT A REFERRAL CREDIT, THEY DON'T HAVE THE CORRECT SALES TAX.

THE BILL WAS $20+ OVER WHAT IT WAS SUPPOSE TO BE. I TRY CALLING, EACH PERSON GAVE ME A DIFFERENT REASON/STORY. THEN I TRIED TO CANCEL MY FREE, YOU KNOW "FREE" SHOWTIME AND STARZ BEFORE THE FREE 3 MONTHS WAS UP ON THE PROMOTION AND THEY WILL CHARGE ME $10. IF I CANCEL BEFORE THE 31ST.? FOR THIS "FREE" ADDITION I DON'T WANT... THEN THEY SEND ME PAPERS NOW SAYING THERE IS NO PRICE GUARANTEE AFTER THIS PROMOTION OF $29.99 IS UP. THEY HAVE SHADY AND DECEPTIVE BILLING PRACTICES.

SO AT THIS POINT I TELL THEM THAT NO WAY DO I WANT MY AUTO MATIC BILL PAY FROM MY ACCOUNTS, AND THEY SAY, I'LL LOSE THE $100 PREPAID VISA AND THE $5.00 CREDIT, WHICH IS FINE. THIS COMPANY HAS PEOPLE WORKING FOR THEM THAT EITHER DON'T KNOW HOW TO ADD OR THEY MAKE UP SOME LIE, THAT'S IF YOU CAN ACTUALLY UNDERSTAND THEIR ENGLISH. SHE CONFIRMED SHE REMOVED MY AUTO PAY AND ASKED THE REP ABOUT THE PRICING, SHE SAID THE ONLY THING I WILL LOSE IS THE PREPAID VISA AND THE $5.00 CREDIT.

THEY ARE NOT LIVING UP TO THEIR ADVERTISING OF CUSTOMER SERVICE, SO THAT CAN COME BACK AND BITE THEM IN COURT, I DO SEE THEY HAVE SEVERAL CLASS ACTION LAWSUITS, SO PEOPLE COMPLAIN TO THE BBB, THE FTC AND THE ATTORNEY GENERAL, ENOUGH PEOPLE AND THEY WILL GET HIT AGAIN WITH A CLASS ACTION LAWSUIT. THEY SEND YOU A LITTLE NOTICE AFTER THEY GET YOU IN AND SAY OH WE CAN RAISE THE AMOUNT TO WHATEVER WE WANT.

WELL THE LAW IS ON THE CONSUMER SIDE, BECAUSE THE ARE USING FALSE AND DECEPTIVE ADVERTISING TO LURE PEOPLE IN.

WHAT HAPPENED ULTIMATELY.

About six months ago, I got a Direct TV satellite and two receivers for my house. The service worked well enough and the bill was reasonable until I found that the cable service in my area had better HD support. So yesterday, I call up Direct TV to cancel. No problem says the rep, you'll just have to pay a cancellation fee of $420.00. I still have my initial contract that I signed for Direct TV that has no mention whatsoever of any kind of cancellation fee. The rep told me that the fee was a result of 'any fees or changes therein that may occur'. Terribly vague if you ask me and $420.00 is too much of a cost to eat. Buyer beware.

I had DIRECT TV for over 2 years and fulfilled my 2 year contract. I called them to cancel. They told me they were going to charge me an Early termination fee and a total charge for about 217.00. So I filed a Dispute with the Better Busines Bureau whom has been very helpful at resolving disputes about different things in the past. And decant company's Do work with you.

Not DIRECT TV they came back and said I Owed 610.00 How did it go from 210.00. to 610.00. I know other people who have had problems with Direct TV and they don't care. I just want to Warn people about DIRECT TV so they DON'T have the same problem. To STAY away from this company. I was warned a year ago by a friend about them and told myself this wont happen to me. Will it did. I am very upset about this.

I signed up for Direct TV a year ago on a program that gave me a few months of low fees - $50 or so - which would rise to near $100 after the trial period. Now that I've been on the program for a year, they've boosted my fees by another $20, saying that was part of the original bargain. If it was, the terms were buried in fine print. It will cost me $240 to discontinue Direct TV. Once my contract with them is up, I will get off their stinking program and put up an antenna. This is another example of capitalist corporate greed. May Direct TV and its detestable minions be cursed forever.

I contacted Direct in February to imform them that my receiver wasn't showing incoming calls on my TV screen. They couldn't find any problems and told me to call my phone service provider about my caller ID(AT&T}.I have had caller ID over 2 years and it has always worked. AT&T would send me back to Direct. I called them three or four times over a 1 month time span, in the Middle of March I called and ask them to replace my HD box because my caller ID works. I started my service in Dec.2008.They sent me a new one after debating with her that I shouldn't be charge for a new box because the old one never worked properly. When I received the new box, Mar.23rd I connected it and called for it to be activated. WHAT A SHOCKER, I was informed that I had over a $500.00 cable bill and would have to pay $72 right then in order for them to activate my new box, and it had to be paid by Apr.12 to keep my service from being interrupted. They cut it off on Apr.3rd and told me I had to pay the full amount. I never watched one pay per view and they was all Xrated, Idon't even watch that stuff. I ask why haven't any showed up on my Feb. or Mar. bills. Received a statement for2/21-3/20 in Feb.$94.59[due date 3/13]in Mar.$535.35 due date immediately, service interruption date 04/13/09 statementdated 3/22/09, as I said earlier they cut it off on Apr.3.The lady said that they had all just showed up. So where was Jan29 thru Feb.28 hid. I told them either my equipment is faulty or theres fraud, because I haven, t ordered not one movie of any kind Xrated or PG. I'm on a fix income I can't even dream about throwing that kind of money away. I wrote the dispute department they was no help, and Dish is doing the same thing. Thank you for listening, If you pay attention to the times, you'll know no one watches TV like that[9am, 9am, 10:30am, 10:30am, all on the same date 01/31/09 this is just an example of what my bill looks like. The prices is $10.99&$14.99.

In August 2007 I decided to order cable television. The first question asked is your social security number. I am reluctant to give that information and asked if I could do something else than give out my number. I was told that they (Direct T V ) could charge a credit card $300.00 (Three hundred} and if at the end of one year, if all payments had been timely they would credit my bill by $10.00 a month.

After having the service for 6 months I decided it was not worth the money and cancelled the cable. I was told I would be charged for the six months left on my contract. My credit card was charged an addition $68.00

I have called on several occasions and been given different reasons why they won't return the deposit.

We have looked at DirecTV.com for their rate plans and called them for a satellite service.

When called for service we had asked for Family Plan for $29.99/month, Hindi Direct II for $39.99/month and ETV(extra channel) for an extra payment of $3/month. On top of this there was a cable box fee of $5/month. Adding all these up would bring the total to $77.98/month. Then, and even now, they have a $23/month credit for one year for new customers. After applying this credit, our expected bill was $54.98/month for one year + taxes. I had asked the sales person to send me an email confirming the same which they never did. They didn't even send me an email with what I had signed up for and what would it cost me per month. This is their first step towards their deceptive practices. This way I wouldn't know how much it is going to be. And once I had this installed in my house they can charge me anything that they would like to.

About two weeks later, we have received the bill and it was for $108.44. We called Direct TV to find out why this was so high than what I was told, they said the rates I was told by their sales person was incorrect. And was told they cannot do anything about it.

Then I had asked them to cancel the service and they did the same. I had sent back the cable boxes to Direct TV as well.

A week later, I was sent another bill for approximately $375 for early termination. This was never discussed nor wsa I told during the signing up process or during cancellation. I had to cancel their service only because they had promised some rates for their service and sent me bill for almost for double. Even today the rates I had mentioned for their service are true on their web site. I am not sure why they came up with $108.44

Direct TV's sales force are not trustworthy and do deceptive marketting/sales to get you into a contract that was never discussed or never sent in an email.

I had also tried to speak to many representatives and relolution supervisors (Carline and Eric)for many hours at length. They did not solve this issue and asked me to pay this early termination fee which I was never told about.

Direct TV is overcharging me as i see lots of others have also complained about. Customer service is nonexistent. They only want your money. I would like to get several of us together and consider filing a class action suit.
Anyone else want to pursue this?

These people took unauthorized money from our account after THEY were unable to install their service when we moved. They promised on 5 different occasions to refund the $$ on a certain day; when that day came and went and I called them yet again, I was then given another date 2 weeks away that it would be refunded. These people are crooks and thieves. I would sit and twiddle my thumbs before I'd ever have them as a cable service. THEY SUCK! They lie and hold on to money that is not rightfully theirs. I have had a statement for over a month showing a CREDIT BALANCE. BEWARE OF THIS COMPANY AND THEIR UNETHICAL BUSINESS PRACTICES.

See how impossible Direct TV makes it to really get in here to make a statement?

Name in full
Phone number
Address
City
State
Male or female

Like they really need this info to process your comments.

Bla, bla

I know exactly what you are going through. I signed up for a bundled service through qwest and direct tv. I was supposed to receive $18.00 plus $5.00 off my bill for the first 12 months. But I was not told I had to go online to receive this. When I finally did talk to someone who knew what he was talking about..he explained to me I had to go online to directtv.com and fill out a rebate form. Unfortunately I was a week late. Direct tv said sorry its to late, we can't help you. I called Qwest back twice and they kept referring me back to direct tv which would not help me either. I think this is a ripoff, and now I'm stuck in a 2 year agreement, or I have to pay $200.00 for canceling the service. Its just not fare!

When I first signed up, I asked if there was any length of time I had to have service. The person that signed me up said no. So months down the line, I go to cancel and I was told I had to have the service for 1 year first. It only had 2 months left so I said ok, whatever. So after the 2 months I called them, and the guy tells me there is going to be a 180 dollar early termination fee charged on my debit card on file. I asked him what for and he said because I have a HD receiver I have to wait 2 years. I currently don't have a job, my main reason for canceling. I don't have 180 even in my account, and they would charge me a fee at my bank, on top of possibly getting my money when my unemployment check comes in. They said it was on my first months bill. I don't know about anyone else, but Who reads all their bill over. On top of that, now I read about them taking out large sums for no apparent reason without approval. Someone needs to do something about these people.

I called to cancel my directv service because my new landlord does not allow it. They do not want the drilling and wires that come with installation at the new home. The customer service girl was so rude. Then the supervisor that came on was horribly rude as well. When they wouldnt wave the cancellation fee...I asked to lower it and I would pay it right then and there...They refused and told me that they were taking $300 out of my account. I said that "I do not give my permission for this." They said "tough" and proceeded to laugh at me while I was still on the phone. I have no clue what to do? Can you cancel the credit card? Would that work?