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DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:22 am EDT
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DirecTV hidden contract

I signed up with Direct TV through Qwest. I was going to bundle my Cable, internet and phone services, but when the phone guy came out he informed me that the Qwest Internet was really poor and slow. So I canceled the Direct TV 2.5 weeks after the install. I was then informed that I could not cancel without a $350 fee, as I was under an 18 month contract! This was the FIRST time I had deard of a contract... I was not informed of it by Qwest, nor by any Direct TV rep. What happened, I think, was that when the Direct TV installer asked me to sign a form stating that the install was done correctly, it actually contained a hidden contract. The QC Direct TV guy actually told me that I could cancel within 30 days with no penalty, but none of the Direct TV reps I spoke with would give an inch... very rude and nasty. They informed me that I had only 24 hours to cancel after install... 24 hours! The install guy did not leave a copy of the paperwork, which deprived me of any chance to see that I had been scammed. This is a scam company, and they have the ethics of a diseased hyena. QWest is no better, they refused to take any responsibility or help in any way.

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Rainy327
Ramsey, US
Mar 15, 2011 7:22 am EDT

I bundled services with Qwest and Direct TV after a saleman came to my home and promised to beat Comcast's pricing. I was promised a great rate- and then the bill came. They apologized, promised to correct the problems and bill # 2 came- double what they quoted me! By this time it was too late to cancel (due to $700 cancelation fee ?! ) and each company sends me to the other (blames them and says there is nothing they can do) with neither correcting anything! Nearly a year into this mess- NEVER, NEVER do business with these companies.

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altacrystal
anthem, US
Sep 11, 2009 9:52 pm EDT

In yur comment about not being informed about cancelling early. It happened to me two years ago when I switched to Cox from Qwest. Qwest sent me a bill for cancelling early. I refused to pay the amout they were asking for. After several months and letters I called Qwest customer service and they told me they had a recording of my voice agreeing to the terms of the cancellation part of the contract. I asked to hear the recording and I was told that I was not allowed to hear it...BS I continuned not to pay the requested amount and finally it went to collection. After a about a year of back and forth arguing with those idiots at the collection agency I call Qwest again and got a billing supervisor involved.. She investigated the claim and discharged the amount owed and withdrew the dogs from the collection agency.. Whoever is reading this, be very, very, careful with Qwest and the terms of contract. THEY ARE VERY DECEPTIVE INDEED.

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8:30 pm EDT
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DirecTV double billed

Today, 4/16/09, I called DirecTV to check on getting my bill lowered. The 1st rep I spoke to informed me that I had been double billed for the past 9 months. She said she would get this matter taken care of. After she spoke to her supervisor she came back on to tell me she couldn't understand why but her supervisor, Ms. Jaimel Parson, instructed her to only give me back $100 as I should have looked at my bill sooner. I then asked to talk to Ms. Jaimel Parson. Again Ms. Jaimel Parson pointed the finger at me for not checking my bill. I have been using paperless billing and auto pay. I put my trust in DirecTV to be truthfull in billing and to only take from my banking the sum I owe them. As I told her, if this was the case they can over charge all their customers and then only refund a fraction of what they took. This doesn't seem right and I would advise all DirecTV customers to check their bill as DirecTV has proven they will over charge and then only give back what they want. When my contract is over they can take their service and shove it!

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8:00 pm EDT
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DirecTV fraudulent billing

I have had Direct Tv for about 2 years with ongoing billing problems every month. Almost without exception, whomever
I spoke with, it was the smae tired response: Well, this is what you owe and you must make a payment immediately! October, 2008, I felt I couldn't deal with this situation every month and cancelled. Later that month, a nice gentlemen from the "Retention Dept" called to say Direct Tv valued my business and offered 3 months free with an additional 3 Major channels. Also, he assured me I would not receive a bill until
February, 2009 and it would be the regular fee I had agreed upon
initially. You can guess what happened starting 01.2009. I have paid as agreed Feb-Mar and Mar-Apr. I still have an outstanding
balance of $78.96 and canceled again today, April 15, 2009 after
spending almost an hour attempting to find a Retention Specialist and speaking with him. He was rude and said he didn't believe what I was telling him. FYI his name is Clarence (refused to provide last name) and his badge # 414760. I am 74 years old and have never accepted rudeness (which appears to be prominent in our society today, especially from younger people). I finally gave up and canceled again. If anyone is interested I sent an email to a CEO, Chase Carey: chase.[protected]@directv.com. If their CEOS have the same unprofessional attitudes, I probably won't hear back. If anyone is interested in a follow-up my email: [protected]@gmail.com. Direct Tv has addresses and names of CEOS. Look on Wikipedia. org Also, there are hundreds of complaints about Direct Tv on the internet. I would think they would sit up and pay attention and hire intelligent, helpful personnel. And NOT PRACTICE FRAUDULENT BILLING ACTIVITES

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Jeremywayne
Mobile, US
May 15, 2009 4:26 pm EDT

I had the same exact problem as you had, I signed up for 29.99 a month special for a year!
First bill $68
Second bill 137.00
I called them and explained what I signed up for and what I agreed to pay was the 29.99 a month, so I paid them 29.99 for 2 of the months and told them to correct my billing and told them their fraudulent billing practices was terrible for them as a company and for us the consumers. A month later they disconnect my services for non full payment. I called them several more times before they finally sent me a bill for the 29.99 and so I paid it and thought all the issues were gone! 2 months later the bill was back up to the 137.00 and I called them again and they said I am sorry your rebate did not get applied, did you apply for a rebate? My computer shows you never applied for the rebate or either the dept that handles the rebates did not properly credit your account. I will resubmit your internal rebate again and they may or may not allow you to getainst this rebate, so wait 10 days and then check your account and see if you are going to get it or not. I am ready to file a class action lawsuit against direct tv. This crappy service and lies and deceit must stopped. People this is what happens when you sign a contract with a direct tv installer that does not show what amount you agreed to pay, its only a verbal agreement given to you on the phone by your sales person while trying to sign up for service. Judges have ruled verbal contracts are binding!

summertymeboi@yahoo.com

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Mary K
St. Petersburg, US
May 14, 2009 9:45 pm EDT

Direct TV gouged me on my bill! I signed up for the cheap 29.99 special.
My first bill was 179.00 and I complained about that!
Then my next bill was 130.00.
Then the next bill was 73.00
I complained so the took off 1.30 and a national geographic channel.
The next bill after that was 138.00
I told them to go have sex with them selves. So a month later they took 547.00 out of my bank account!
Needless to say that was my house payment and they turned off the TV in the end of april.
I got my money back fighting with the bank and 350.00 in over draft fees.
The bank was appauled at the billing.. What ever they can gouge you for!
Direct Tv was once Com Cast, and they were sued for millions! And they lost due to shady business practices!
I want to sue them in the worst way. These are grounds for another class action suit!
Not to mention the damage they did to my home with their antenna.
djmary4@knology.net

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9:18 pm EDT
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DirecTV cancelation fees

You guys need to know this. I had Directv for two days, we canceled because it wasn't what was represented when we subscribed. They told us to send the receivers back and we wouldn't be charged. Then they charged us a $450 cancellation charge. After arguing with them on the phone and getting no where I filled a claim against them in small claims court. I signed a settlement agreement with a non disclosure clause but it made it well worth the time and effort to file. Don't let them screw you fight back, its the only way we will keep them from doing this to others.

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Linda Straffon
Peck, US
Nov 03, 2009 8:33 am EST

I Robert Cashman also I'm having problems with Directv. I canceled them because I was having problems with no picture or freezing-up. I called them and because of the reciever I had was so old that they told me I would have to upgrade to get the picture or they would have to send out a repair man and I would be charged 75.00 and up, but my reciever was outdated and if I would paid a $5.oo repair fee each month I would'nt have this problem.? So I upgraded it, now I have been with them 15yrs, I still had the problem with the picture freezing-up and not having a picture. So I canceled them and now I got a bill for $190.01 for early cancelation on New customer update, I am not a New CUSTOMER. I wrote to Customer disbuting service an asked for an Itemize bill on these charges and they have not givien me anything, also they would charge me on not returning this reciever. I asked them to send me a box so I would'nt be charged and it still is not sent and now They sent me to the Collecions Department. I will be fighting this BILL! They wrote be back and said that we have been charged a prorated early cancellation fee to my account. I have been charged ONLY a prorated portion of that total fee. And they wrote Sincerely (NO Name to direct this to) Directv Customer Service. I sented them a Partial Month Fee of $23.39. They have not said they recieved that...I am fighting mad and I will not stop on Direct Tv. They owe me money...NOV. 2, 2009

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11:45 pm EDT
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DirecTV early cancellation fee rip-off

Last March I upgraded my equipment to an HD receiver. The customer service representative only informed me of the service fee increase for the upgrade, nothing else. When I went to cancel the service I was only then informed that when I upgraded I agreed to a 2-year service extension. The early cancellation fee would be $240. I was given an address to send a dispute to and told to tell them that I was not informed of the extension at the time of the upgrade. They also said that their dispute department may or may not waive the fee but would most likely give me a discount.

After they reviewed my letter, a CS rep left a barely understandable voice mail message. Luckily I was able to get a call back number at least. I spoke to 2 different CS reps, each stating that the contract was valid because even if the CS rep didn’t inform me, I should have read the follow-up email. I believed that the CS rep had told me up-front what the upgrade included (which was everything EXCEPT the extension of the service contract) so to be honest, I probably did not read the confirmation email as thoroughly as I should have. I asked if the early cancellation fee could at least be decreased since I only had a year left on my contract. They said that already was discounted! The original fee was $480! Now I’m sure I would have remembered them telling me that.

I was a loyal Directv customer for 10+ years. When they asked me why I switched in the first place, I told them it was because they are too expensive. To which they responded that it wasn’t their fault that I had the highest Premium Package on my account that made it so. That is not true because I am getting everything and more (high- speed internet) for $150 less with Time Warner.

The original customer service representative did not inform me of the contract extension. I was told that based on my account record and by the discounted price of the equipment that the CS rep would have informed me of the extension. I assure you, she did not and that doesn’t even make any sense anyway. It is my word against theirs but Directv has covered their you-know-whats by saying that I should have caught the discrepancy on my own when I received the email.

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maeann
, US
Mar 27, 2010 1:42 pm EDT

same thing happened to me write to the better business bereau..they can help

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Adam M
Trollville, US
Feb 26, 2010 7:32 pm EST

write their disputes department and demand a refund of your early termination fee. If they don't agree, go to arbitration. It will cost them around $800 for arbitration so they will probably return your fee.

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10:45 pm EDT
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DirecTV invalid charge

I’ve just discovered an error on my account. There is a charge for a 49.95 boxing fight. I did not order, nor have I ever ordered any boxing fights. I called the “customer service” line (never any help) and they are telling me this charge is from something that happened in 2006. What kind of complete and utter lunacy is this?! Even if I did order something in 2006, why the hell is it showing up in 2009!? THREE YEARS! AGAIN, I have not, have never ordered any boxing events…that is Number 1…. Number 2….regardless of when this event occurred, 2006, 2009, whatever, it should be TAKEN OFF MY ACCOUNT. This is crazy! What kind of system is this? THIS IS A SCAM TO GET MONEY! Do I have to cancel Direct TV altogether and go with Comcast? Everybody else is switching…why shouldn’t I, they don’t seem to have these awful “customer service” and “billing” issues.

So, I demanded that this charge be TAKEN OFF MY BILL IMMEDIATELY! and all I got was a scripted read from customer service and that I have to write in to another department only to wait 2 more weeks...all the way I still have an invalid balance due. The customer (myself) is what keeps Direct TV afloat…the least they could do is give the customer what they ask for…so that you keep the customer…what a concept.

I am pissed that I have to go through such lengths just to get some help--on top of having to pay for something I didn’t order or you guys will cut me off. Why isn’t this something that the “customer service” people can handle? It’s like they systematically set people up for ###. They can do anything with the push of a key or the flip of a switch but I have to write letters and wait for people to call me back, who never call back. I just came back to Direct TV and this is the thanks I get?!

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Mark Butler
Oconto, US
Apr 17, 2013 10:43 pm EDT
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What is with Directv? I have a complaint to file with the main office in California and my e-mails don't go through. One can't seem to get through to anyone with any authority to make decisions. So what does one do if you can't get the help you need by way of the service reps. Their hands are tied and you are tied right along with them. I have been charged for a install which is supposed to have been a free install. Then, when these people were out at my house, they didn't want to go in the attic to run the cables to 3 rooms. So, they just ran one cable through my screen door to a TV in my living room. Sure, the dish was mounted and all, but the cable in my opinion should have been, at least through the wall closest to the TVs. Then, they left 2 genie helpers ( I think that's what they are called) still in the box, charged me $51.some odd dollars and left. They did say get some professional in there to run the cables and they would be back to hook the rest of it up. Really----is this a professional install? What happened to the free install. So, OK, I have one TV that is hooked up, cable through the doorway and I am activated with a two year contract. If I try and get someone out there to do a correct install it will cost me 108.00 bucks. I can't have them come out to take their equipment out and say the hell with it ( I would go with some other company. That would cost me 400.00 bucks to deactivate. So with all the BS I got the monthly bill and I really didn't pay it yet, because I really believe I have been screwed over and can't get out. So, I paid the bill and by this time, paid the next bill also. I had to, this would affect my credit and interest would be tacked on. So, they are happy, but I sure as hell am not. Are these people hooked up with the mob or what? Once you are activated and under contract you cant get satisfaction without paying more money. I need answers, I need help. Should I get in touch with the better business bureau or is there another way?

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10:20 pm EDT
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DirecTV theft, fraud, harassment

I never signed a contract with Direct TV. When I received my first bill, in small print, it said that by paying the bill, I agree to their two year service contract. I tried to call them to tell them that I never agreed and never would agree to a service contract, but was continually told that I was under a contract. I was repeatedly put on hold and was left on hold by the rude employees until the phone disconnected. I called several more times and was hung up on several times. I finally made contact with a so called "higher up" and he was the rudest, bully of all. I asked him to fax, email or send me something which indicated that I signed a contract. Of course, he couldn't do that, because I never signed or agreed to a contract. After getting no where with this person, my service was disconnected. I was relieved. I then returned my equipment.

I paid that first bill I received (which was generated only only a few weeks after service) for the two weeks of sevice, however, I made sure I wrote all over it that I was paying the bill in good faith and that by paying the bill, I am not agreeing to a service contract. I thought all was taken care of, but then I received my American Express bill and I was shocked that Direct TV had the audacity to deduct a large cancellation fee from my account, WITHOUT my permission or authorization! (Direct TV had my card number because they said they required a credit card number so they could send me a small cable box to have for the installer when he hooked up service). In hindsight, that was a lame trick to get my CC number! Why couldn't the installer bring the little box as part of his equipment?

I disputed the charge with American Express and as a result of their investigation, they credited the amount back to me. American Express said that they gave Direct TV several weeks to supply them with something that indicated that I signed a service contract. Direct TV could not supply them with that information because I didn't sign or agree to anything. Again, I thought all was well. Then, I received my next American Express bill and Direct TV charged a cancellation fee again! So, American Express challenged Direct TV again, and again, found the disput in my favor again and credited the amount back to me. American Express has since been instructed by me to not accept any charge from Direct TV.

I was hounded by Direct TV by several consequent bills and collection letters . Then Direct TV hired a collection service to send me collection letters and annoy me with collection phone calls. The phone calls are harrassing and unnerving to say the least. They try to scare me by telling me that they have my social security number. They call morning, noon and night!

This company is crooked and they employ a bunch of bullies. I don't know how they get away with it! Are they now going to try to ruin my credit by submitting false information that I owe them for an upaind bill?

I now have Time Warner Cable and I have never been happier. Not only is the service 100 times better (in many ways) but they require no contract. The big plus is that the people at Time Warner Cable are very sweet! They are a class company!

WARNING! Never use DIRECT TV!

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Ashley1231231321321
, US
Jan 30, 2017 10:47 am EST

I cancelled my account back in August. The person I spoke with tried VERY HARD to get me to keep my account, but I didn’t want it. So, it was cancelled and then I received random charges that I shouldn’t have received. I called back and the person I spoke with nearly harassed me to get me to reactivate my account. I said no, I just want the fees waived and he said he had it taken care of. Then, I got a notification that I my account was reactivated. I called in to ask why because I never reactivated it. The person I spoke with tried, again, to get me to reactivate my account, but finally she told me that the reactivation, THAT I DID NOT REQUEST, was taken care of. Then, there were additional fee wrongfully charged to my account. I called in a third time and finally spoke with someone who was very nice and was the first person who didn’t harass me to try to restart my account. She told me that she was sorry for the issue and that she couldn’t see where I ever reactivated my account, but saw that for some reason it was reactivated. She, then, said she waived the fees. A week later, I received a notification that there was a $95 cancellation fee. At that point, I was so frustrated that I ignored the issue. I completely forgot about it until a week ago when I started getting 5 calls a day from a Kentucky number. I called the number back and they said they were a collection agency for DIRECTV. I told them I wasn’t paying something that I didn’t owe.

Today, I called DIRECTV to get the issue resolved. The guy I spoke with said he had to have me called the DIRECTV number for disputes. He gave me an 844 number, which turned out to be a number for the collection agency. So, I spoke with the guy with the collection agency and he told me that he would have to do a 3 way call in with DIRECTV. We spoke with a woman who went all through my account with me. She told me that the charge was for the cancellation of the reactivation, but that she could not see anywhere on my account that there was any communication from me to reactivate it. She said she didn’t know what to do so she was going to contact billing. Instead, she transferred me somewhere else. The woman who answered verified my information and then transferred me to an account specialist. The account specialist had no idea what was going on with my account. He told me that I was in “bad standing” with them, but that he was willing to help me out with it. Then, he started trying to tell me the deals that DIRECTV had right now and that he would really like to get me a good deal. I told him that I DO NOT want to reactivate and I proceeded to tell him everything I had been through. He responded by saying that would need to put me on hold. About 2 minutes later, I was hung up on.

So, here I am with nothing resolved and multiple hours of my time wasted. I don’t even know how it is legal to treat someone so horribly and with such disrespect. I am not even sure how a company finds so many employees who are completely heartless and hateful. I will be calling back after work to try once again to get this sorted out, but I am sure I will, once again, get nowhere. In fact, they will probably just charge me an additional fee just for calling in.

To anyone who even considers getting service with this company, I hope that you read this first and I hope that you run the other direction. There are so many other great options for TV that are far cheaper and that will never treat you like this. No one should have to go through constant harassment for canceling a basic TV package. DIRECTV should be ashamed of themselves.

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Fedup Withthis
, US
Mar 23, 2016 8:09 am EDT
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I was at a Costco and I was harrassed by Lelawa to sign up for Direct TV. I was trying to buy a tv and he would not let me be. I told him numerous times that I was not interested but he continued with his hard selling tactics. Everytime I go into Costco and go into the electronics I have a Direct TV representative harassing me. The worse was Lelawa. I have decided to void my Costco membership because of them letting Direct TV hard sell everyone.

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marie broussard
Lafayette, US
Apr 24, 2013 10:52 am EDT

Diect tv allowed someone to use our bank card unauthorizated to pay their direct tv account without the authorization of the card holder

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DirecTV incompetence in operation of their system

Direct TV eather does not care, their engineering staff is incompantant, or the do it on purposes. Direct TV continues to make commercials at least 10 Db louder than their program material audio. I as a professional engineer in audio and one that has worked in Radio and Televsion is very pissed that hey ignore when complained to that the audio when they play commercials a large majority of the time the audio level increases to a level that hurts my hearing! We need to get all Cable and Satalight providers placed back under the control of the FCC and the same rules that Licensed broadcasters have to follow as to Content and technical regulations. We need to clean up their trash and offensive programming along with their pussing of products and services by increasing the audio level in an attempt to sell the trash such as unproven pills or xxx rated programming and services that are causing social problems such as shootings to increase. For years, public broadcasters have had a set of rules that limited and controled the programming and tecnical standards of their business. I am tired of paying way too much for channels I can not get away from and are forced to pay for. I do not want Pay pre View or companies having a 1/2 hour and sometime a 1 hour commercial for products and services I concider pure trash. To get the few channels that are worth while such as the history channel I am forced to take apackage costing $80.00 a month and I am tired of these policies. It is time the greed mongers be controled and told to reduce the cost insted of letting them make high profits for their managers and stock holders. A resonable profit is ok but they rape our people as they intend to do away with free TV and have only Cable and Satalight at high prices. We need to have more over the air free programming insted of less as these corporations force free TV nd Radio to become like the dinesor and quite to be part of our life. We need to force them to change or regulate them to death and force them to comply with what the people of the us need, want, and can afford!

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gustin85
Fort Dodge, US
Oct 04, 2014 5:21 pm EDT

I 100% agree. I have been with direct tv for 5 years and all of a sudden i got a 70$ charge for sunday ticket and i never order it. After 1 hour of arguing i still have suday ticket and there response is they cant remove it. so i dont know what to do besides ripping dish off roof and boxes out of wall. and returning them... anyone know of a better service?

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DirecTV scamming!!!

First, I would like to say I have been a Direct TV customer for several years. I have never had a complaint to this magnitude of any cable company or any business entity. As a professional in the Human Resource Division of a large healthcare company, I have first hand knowledge of what customer service, honesty and integrity means.

Due to recently moving, I made the decision to carry over Direct TV on the basis of providing “local channels”. I made the selection for Direct TV over Dish Network simply because I was already a customer…and the representative I discussed the move with said, “Direct TV can provide you local channels in your new location”. So, the decision was made to continue with Direct TV ONLY because of having the ability to receive the service of “local channels”. After we moved, I received a statement from Direct TV stating that I could not receive local channels in this location. Therefore, I proceeded to terminate my service with Direct TV because of the lack of services (local cannels) I wasn’t being provided. Under the guise of your representative selling me a product or service that didn’t exist, Direct TV authorized taking $350 dollars out of my credit card account for the remaining months. So not only is Direct TV not providing me a service that was sold to me under the pretext of “local channels”, but Direct TV is charging me for a service that it couldn’t ever provide me to begin with. In some circles, this falls under the category of fraud and deceit. If your representative could have been honest and told me Direct TV couldn’t provide me the service I requested, then I wouldn’t have ever signed up. Now I have Direct TV taking $350 dollars out of my account and not providing me anything but a ploy.

I am utterly disgusted at the false salesmanship of your company. I take offense to being sold a product that doesn’t exist, then being charged on the basis of “small print” in a contract. When you couldn’t provide me the service of local channels that I “signed up for”, then that breached the contract. I have talked to 3 different account managers about this fleecing. I am writing to request that my $350 dollars be returned to me due to false advertisement, misleading tactics and plain dishonesty. If Direct TV cannot recoup the money it’s owed to me, I will be forced to take this to court. On principle, my money should be refunded. If you stand by honesty, integrity of business and principles….then you should refund my money. I would like a verbal response of this discussion through a phone call. Thank You.

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Vickstr665
Elburn, US
Dec 15, 2009 3:12 pm EST

12-15-09

I just checked my bank account and Directv also took $360.00 from it today.First I called my bank and put the charges in dispute since I did not authorize this transaction.I will also be filling a complaint with the BBB and the attorney general for the state of Illinois, also I will be contacting my local newspapers and radio stations (Chicago) to complain about this. Quite frankly this scares the hell out of me.If large companies can get into my checking account like Directv just did, I will stop paying all my bills online and will go back to sending them by snail mail.No matter what the, fine print is on there contract no one has the right to hijack someone else's checking account without there knowledge.This must be stopped RIGHT NOW!
Thanks,
Vicki Nelson
vickstr2012@gmail.com

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DirecTV defective equipment / poor service

HD Satellite went out early Sunday evening. Non of our 3 TVs worked. Called for service on Monday morning and were advised that the earliest a tech would be availible to repair or replace the defective equipment would be the following Thursday. Called later to complain about the lack of immediate attention given, was advised that the new earliest schedule wouldn't be until Friday afternoon. We will cancel our contract. Direct TV Service sucks!

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JJSE
Oviedo, US
Jul 01, 2013 7:50 pm EDT

My ONLY directv dvr box in the living room went out on Friday. I have the equipment plan to replace equipment. I called right away on Friday and reported the problem. The rep told me that it would take 3 days to receive a new on. Needless to say, he didn't mention that they don't include Saturday or Sundays! So, Friday, no DVR, Saturday no DVR, Sunday no DVR, Monday no DVR. Of course it's the Fourth of July coming up on Thursday. I called the reps again to see about a ship date...nothing, just a lot of canned responses! "Oh I am so sorry to hear that" "Oh I apologize" etc etc... Supervisor Lucy rep# 418192 was rude and shouldn't be a supervisor because she really doesn't show any compassion for the company or the customers. We will be leaving Directv, and will NOT refer them to anyone. Brighthouse here we come. Thank GOD! We NEVER had a problem with them EVER! Never lost service, or had problems with the equipment. I also will contact the BBB in response to the negative actions on the account right away as well.

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DirecTV overpriced

I canceled my services early with directv. I received a letter saying I owed them $420. I gave them a call on Tuesday March 22, 2009 and talked to a customer service representative. They were trying to charge me for a receiver that I didn't have. I explained the situation to her and she told me that I only owed $180. I said ok and I would like a statement reflecting this and I would make a payment after I received the statement. I never received the statement and then on Friday March 27, 2009 they just took $420 out of my checking account which cleaned my checking account out. I had no money for anything. This put me in a financial hardship!

I called them back on Saturday 28 march 2009 and they told me I would have to wait 6 to 8 weeks to get my money back. I have emailed them 3 times and they keep telling me the same thing, 6 to 8 weeks!

How can they take more than I owe them out of my account and then I have to suffer for 6 to 8 weeks to get my money back when it was their mistake, not mine.

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Ryan
Chicago, US
Apr 14, 2009 11:45 pm EDT

Same thing have to me 6 months ago. They'll never give you your money back. They have fraudulent business practices. Keep on and keep on posting to this site, write letters to the Better Business bureau, your local news, and to the attorney general.

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DirecTV channels offered we cut off

We were one of the many suckers who switched from dish to direct tv with their promise of better value, better service. Before agreeing to change, I had the salesperson review the channels we were currently receiving with dish. I was assured that all channels would be covered under the new direct tv offer. Premium channels were offered free of charge for 3 months. After that time period, I called to discontinue the free channels as we never watched them. Little did I know that the channels we love and which we always had included with dish were turned off as well because they were "part of the starz" programming. Huh? We were never informed of this and feel that direct tv is very dishonest and corrupt. We're stuck with them for 2 long years, now, but will switch back to dish as soon as possible. False advertising on direct tv's part!

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Biker1_ Dave
Ashland, US
Oct 25, 2011 2:25 pm EDT

I hear now they are cutting Fox Sports, the national geo channels and a few more on Nov1. if they do that, that means I have no college sports or the Brewers or Twins. plus they don't have a HD contract with my local channel provider and I have missed the olympics and all the NFL games for 3 years now...Dish however DOES have the HD contract and I will dump their ### if they pull this ###! i'M sooooooooooooo SICK OF ALL THE INFOMERCIAL programs offered...what a rip off!...Direct TV you have 5 days to change that or everyone...cancel your contract if your past it...the consumers have spoken!

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Mama Lopez
Jacksonville, US
Sep 01, 2009 3:12 pm EDT

Exact SAME thing happened to us! The only difference is that we (unfortunatly) switched from Comcast to Directv. We were VERY MUCH lied to as far as programming was concerned!

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DirecTV scam-false advertisement

Direct tv is one of the biggest scam i have ever had the misfortune to encounter. Their advertisement is 29.99 or 34.99 a month. I specifically asked the representative before installation about whether or not there is a contract and was told no, it was going to be a month to month type of service and the monthly charge is 34.99 plus tax. I probably should have just cancelled when directv can't seem to list my phone number right on their order form because the people that came to install it tried 3 times to find where i live. The first bill i got, i am charged 67.47 not the 34.99 i was told over the phone. When i call to question it, i am told i need to call the rebate dept before they can give me the discount and it would take 6-8 weeks. This is bull ###. So i called them this is now 2 months later and i am still getting charged 67.47. The reps i had the misfortune of talking to were not at all helpful and then informed me that they have no record that i have a rebate in, i asked to speak to a supervisor and found he is the biggest ahole alive and has no business being a supervior or dealing with people in general his badge no is lc16142 and his name is chris. And the biggest scam of all. There is a 24 months lock to this service, big surprise they outright lied. They are charging $440 to cancel. They failed to advise me of these charges and that i will be tied to a contract. They provided no upfront information and the best they can do is "there is nothing i can do to change that". Biggest scam of all. I am very surprise they are still in business. Too late. Wish i knew.

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artemis marie
, US
Dec 13, 2009 11:38 am EST

i have the exact problem their billing practices and false advertising and non communication regarding the length of the contract and termination fees need to be address by the state attornys office this is rampant across the country there are numerous pages of material when you goggle class action lawsuit against dtv

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DirecTV automatic bill pay

i order direct tv in march at the same time i agreed to the direct pay when i got on line and discovered thet the first payment was comming out at the same time my rent was due i cancelled the direct pay.10 days later they withdrew the money from my account anyway.when i called about it i got a young lady with an oh well addittude.when i asked to speak with a suppervisor she said they where all busy someone would call me back in 2 to 4 hours .guess what no call back.when i called back the next day.the first phone callafter explaining this to 2 different people i get put on hold to speak with a suppervisor.phone rings to the suppervisor then all of a sudden i get an operator i've been diconected.so i'm on the phone to them again after speaking to two different people again.i am now waiting for a call back from a suppervisor again.what the heck kind of customer service is this and also when they take money from your acount without your permission or after you've cancelled isn't that theft.telling you you can cancell the automatic bill pay any time also represent fraud

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DirecTV fraud, fraud, and more fraud

I have been a loyal Directv client for over 10 years. I have not upgraded my old receiver in three years, nor renewed my contract. I just switched to cable because they gave me a better deal. When I cancelled DirecTv sent me a bill for over $400.00, and told me I broke a contract (which I never agreed to). I haven't talked to someone from the company in over three years. THIS COMPANY IS BREAKING THE LAW AND IS FRAUDULENTLY BILLING THEIR CUSTOMERS! I AM FILLING WITH THE BBB AND MY ATTORNEY GENERAL. DO NOT DO BUSINESS WITH DIRECTV.

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Ryan
Chicago, US
Nov 16, 2009 7:18 pm EST

I had been a Directv customer for 6 years when I asked to be upgraded to a HD Receiver. They sent me a receiver. When I tried to connect the receiver a message popped up on the screen telling me to call customer service. When I did they informed me that I needed a new dish, so I scheduled an appointment
for a technician. The technician arrived and told me the new dish which was much larger didn't fit on my balcony in the city and didn't get "Line of Site", so I cancelled my account and returned the receiver. A month later I received a bill for $413.84. I called and they told me I broke the verbal (which is questionable legal practice anyway) contract because I didn't complete the 2 year service. I wrote them two letters and called them over 20 times, and every time they told me it was a valid charge. There were four or five representatives who told me that I shouldn't be charged, but they said they were powerless to do anything about it. One person who seemed to try very hard was a person by the name of David in "Retainment". His DirecTv employee number is #413235 (his manager is named Basil). HOW COULD IT BE A VALID CHARGE WHEN I WASN'T ABLE TO EVEN USE THE EQUIPMENT THEY PROVIDED ME AND BASED THE CONTRACT AROUND...
Now they have a collection agency calling me twice a day, and I am left helpless. I will probably get a bad mark on my personal credit report because I cannot in good conscience pay hard earned money to a company whose engaged in fraudulent practices.

UPDATE: NOW THEY HAVE POSTED TO MY CREDIT REPORT. I WILL NOW CONTACT THE BETTER BUSINESS BUREAU AND SEND EMAILS TO LOCAL NEWSPAPER AND TV NEWS. DO NOT DO BUSINESS WITH THIS COMPANY!

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Christine
McAllen, US
Apr 06, 2009 2:37 pm EDT

Directtv is bad business. I only been with them for 4 days and already having problems. I am drafting a letter to send certified mail return receipt to Chase Carey CEO, and president. Also going to report them to BBB and Attorney General. I had misrepresentation from them and the installer that came to my home. People please beware...

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DirecTV bad customer service

I am leasing my two receivers, had the dish installed by a Direct tv tech. My main receiver had been replaced 3 times within the first two months. Because the service was so new, they did not charge, and I must have been one of those "valued customers".In the past couple months, about one year since the initial install, my main receiver will not change channels or acces any menus through the controller or on the device itself. Upon calling I was told I would have to pay $50 for a service call, and an additional $20 for shipping if the box needs replacing. This is all for equipment I do not own. Also, because the dish was not installed corectly, I lose Hd and some channals about eighty percent of the time, rain or shine. The only way around this is to pay $5 a month for a protection plan, for equipment owned by Direct tv and leased by myself. They did say I can risk injury by going on the roof, and tweeking the dish myself. This is almost like the elect. company telling me to pay or raise my main electric wires myself. Both customer service and agent, and manager, we're only a product of Direct tv training of going by the book, and repeating the same " well it will cost $50 to have a techni..." But at the end of the call, he did ask "Were all your questions answered", and " We value your business." So everything is better.

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Amanda S
,
Nov 13, 2007 12:00 am EST

First off I want to say I was told I was an A+++ customer, The last rep I talked to told me I was a quote "reoccurring problem customer" well I guess I can take my reoccurring $200 dollar a month payment somewhere else. I find that very offensive. My Husband and I are both Retail store managers and this is not how you treat your customers.

I had a HR20-700 HD Plus DVR "Paid full Price" That went bad and directv sent out a replacement. I put the receiver in their return box with their return label and dropped it off at FedEx. They Sent a beat up refurbished unit that had more problems than the first one. I go to call on this unit and find a $400.00 charge on my bill for Non Returned Equipment. I have spent over 10 hours on the phone with Directv this month with no resolve. They agree they have received this unit. They agree Directv is in the wrong after researching it for the $400.00 Charge, But are unable to refund my money because they are not authorized to refund that large of an amount. So it gets passed on to a special department, that you cannot TALK TO, AND HAS THE FINAL WORD. I was denied my refund. Another csr and 2 of her senior managers signed and agreed that directv was clearly in the wrong and the first escalation had the wrong information. Somebody can hit a button and a $400.00 charge appears on your bill but directv cannot fix it. So after a month and 3 refurbished HD DVR's I can finally watch my Sunday ticket and superfan that I pay over $100.00 for a month alone. OH but wait I still have a $400.00 wrong charge admitted by directv on my bill that they can't fix.

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Flattering
Hornell, US
Jan 09, 2014 5:39 pm EST
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I have subscribed to Direct Tv for over 5 years and have autopsy so I am never late with a payment. Direct Tv called me recently and offered me a special promotion to receive Cinemax and Showtime for 5 dollars a month. The bill turned out tone an additional $20 per month but I was ok with that. What I did not know and did not agree to is thatDirect Tv put me on a 12 month agreement without telling me. When I questioned that's was basically told too bad. Direct Tv is the most unscrupulous company I have ever delt with and I would not recommend them to anyone

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Phillis
,
Nov 27, 2008 6:23 pm EST

I have been a customer of Direct TV for several years. I have always paid my bill on time and although it took me over a year to get the billing streightened out, I have had few other problems with them.
I am retired and live on a limited income. I pay all of my bills on the 15 th of the month including Direct Tv. This month, my car needed repairs so I called Direct TV among a few others and told them I would be making payment on the 26th instead. The girl I spoke to said no problem, she would notate my account. On the morning of 11/25 my TV was shut off! I called Direct TV and was told no notation was made and that I was late making payment. I explained that the payment was scheduled to be electronically delivered on the 26th. Their attitude was we will turn it on when payment is posted to your account... in 7 - 10 days. The money has been deducted by my bank and it shows that it was received by direct TV but so far not "posted" to my account. Tomorrow I plan to call the corporate office in California and do some serious complaining. What else do I have to do? I can't watch tV.

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Angry and vocal
Chicago Ridge, US
Jul 28, 2010 10:25 am EDT
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I moved to a new address and had my service transferred. A friend stayed at my new place while the technician installed the service. The nitwit technician put black cable wires over every door frame in my place. My walls are pastel colored and the door frames are white. Why would any thinking person put black wire in ANY home? I called customer service and complained. I was told that I had two options: buy my own wire and have them install it which will cost $75 or cancel my service and pay a $300 termination fee. I told them they were crooks and deceitful. They just gave me that stupid little spiel that basically adds up to "that's not our problem-sorry you got screwed". They have offered no solution and are the problem in totality. I HATE Direct TV. That stupid mess does not even work if there are too many clouds int he sky or if a drop of rain falls. If you are looking for service, look elsewhere, Direct TV is a JOKE!

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Tanita
, US
Dec 09, 2008 8:22 am EST

I've been a new customer for 1 month. Over that time, I have, not exaggeration, spoken with them 10 times. I've had the wrong parts installed, installation issues (broken outlets), products added that I did not sign up for, service cancelled, fraud check, unbundled service (I had bought through Verizon's bundled service).Today was the kicker -- over an hour to get things straightened out -- they wrongly blamed Verizon (who has been awesome through this). No credit and really no care that I've had to go through all this.

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dlloyd265
Terrytown, US
Sep 12, 2009 6:36 pm EDT

One of my four receivers stopped working. I called to inform Directv.
They told me that they would gladly send a replacement, for a fee of 19.99 and a service agreement (which I never had for the previous 9 years) would be contingent. I was in total diagreement with this arrangement for several reasons, (which did'nt really matter much to them), so I decieded to discontinue my service immediately. The service rep assured me that my service was discontinued effective at midnight. that was four month ago and I am still receiving a bill for the service that I thought was discontinued. I put in a request again to day (after having to pay for the unwatched service, no receivers connected, and no refund for unwatched service.) FRANKLY I feel that they sent a signal to that box to blow it out so that I would have to receive a new one, so that they could place the service agreement. IF so I think that it's very poor marketing skills. All this is because I refused an upgrade on the old receivers. I heard somewhere " If It ain't BROKE, don't fix it.

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Raul Delgado
Laredo, US
Oct 04, 2010 6:33 pm EDT
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Lately I have been trying to keep my Directv account open, but due to my initial problems beyond my control, Directv having my wrong address, and ill advice from a Directv customer service representative, it seems that I have no where else to go.
A few months ago I had my Directv account disconnected due to no payment on my part. After the disconnection I was waiting for a final bill and the box that is normally sent to a customer in order to return the DVR. During the wait time I never received the box, so because of Directv policy the remaining balance on the account and the cost to the DVR were automatically charged to my bank account. Initially I contacted Directv and asked why I was being charged for the DVR because I intended to keep Directv services and just needed to return one of the DVRs. The customer service representative told me that Directv had sent me a box but it had been returned back undeliverable. During the conversation it was discovered that Directv had the wrong address. My address is 705 Lapis and Directv had 705 Latis, thus the mail service was not delivering.
I advised the customer service representative that I intended to reconnect and would send back the DVR once I received the box. I further advised him that I would reconnect my services in about a week due to payday. I asked him how do I go about getting my money refunded for the DVR charge. He advised me that Directv does not refund money and the process to credit the account usually took about 30 days. The representative further said that the quickest way would be to get my money refunded through my bank. So thats what I did.
About a week and a half after talking to the representative I reconnected my Directv services with no problems. When I went to pay for my services this month I noticed that I had a outstanding balance of $259.00. Not knowing what the charges were for I initially gave one partial payment. Upon further looking into my account I realized it was the balance due to the reversal payment done by my bank. Realizing this I paid the amount owed.
Yesterday my services were once again disconnected as it was explained to me Directv will hold all credit card payments for 60 days before processing. The only option I have now is to pay via money gram of western union. And I was advised again to have the bank refund my money in order to make the payment.
I believe this is an unfair act. Initially I was charged unjustly by Directv for a DVR I intended to return but he company had misspelled the address and never sent me the box to return it. Then I was given bad advice by one of your customer service representatives to have the bank refund my money because Directv would only credit my account and not refund money. Any company would see this as a situation that is their fault and remedy the problem fast instead of putting their customers on restrictions due to wrong information or bad advice by one of its representatives. If I would have known that refunding my money would have done this I would have seeked other avenues. By my actions you can see that I’m trying hard to keep my service, but I only feel that Directv is pushing me away to cable. This is an unfair and bad business practice by Directv. Hopefully you can remedy this other than me being put on further restrictions.
I emailed Directv a complaint stating the above. After a few hours I got an email asking me to call them back in order to remedy the problem. When I called them back I was directed to the Directv Manager of the Fraud Department who goes by the name of John. I advised me that the decision was final and that Directv would not reconnect me and would hold my money for 60 days. I once again told him that the decision to get my refund through my bank only came about after one of their representatives advised me to do so. He in so many words told me that they are not responsible for what their customer service representatives say because they do not know policy. He further continued by saying that there is no documentation as to their representative saying that to me. In other words calling me a liar. Throughout the conversation he would continue going back to saying that I was the one trying to hide something and committing fraud by trying to cover up the bank refund by making another payment with a credit card. I told him that no one had told me that I could not make a credit card payment. Of course he went back to calling me a liar and that I was informed when I reconnected. I reminded him that all conversions are recorded and to look up the conversation where the representative only advised me that I will have to set up a automatic payment account, to which I had no problem.
This of corse has been a very bad experience. First the automatic withdrawal to my account that was brought about due to poor communication and wrong information on the Part of Directv. Horrible customer service calling me a lair and involved in committing fraud. I have switched back to cable and never want to have any of my hard earned money to ever go to Directv.

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Janet Hendrickson
Cumberland, US
Jan 13, 2013 12:18 am EST
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Today is going to be a bit of a rant about customer service and how it can impact choice of who stays and who should go.. Creating procedures for a company to operate by is extremely important. Understanding the impact of those procedures is vital to the long term health of your business. The impact those decisions can have on negative press and future long term business is something we need to think about every time we deal with a customer, potential customer, or former customer and long time customers.
The best thing that Directv has going for them is for New customers! . I have several accounts with Directv (maybe not much longer). Yes, I like my channels and have always been pleased with them. That is not what is turning me away from Directv. In recent months I decided to have Directv installed at another location. Free installation, Okay, Free Sports, Okay, good price and rebate? I thought the rebates would start automatically, this didn't happen and received a very high bill! I called immediately and was told I needed to do my rebate online...Okay I took care of that. but the bill was extremely high...Now here is the negative Customer Service...All Directv Customer Service employees should all be on the same page .which means the correct answers the first time all the time!. Not so, each and every call you are told something different.. Now how would you feel, angry, frustrated, deceived...This is how I feel now. ".Good Customer relations continues" Shocked, I had problems with billing, my fault resolved issue.. Called more that 3 times and spoke to customer service to correct rebates and the billing. Don't mess up on your billing! Warning, you cannot even make a payment on the Internet with a credit card, you are blocked.. And if you make a payment when you called them it's additional charge to pay... Finally 3 months later...rebates started. Decided that the cost of the programming was extremely high, wanted to make some changes..I called and spoke to a Customer Service Rep. She gave me choices that I could make that would be good for us, .and I also told her that I had one extra DVR at my other account that was never used as we placed an order for 2 additional DVRs in our home. One was through a call we received at our home to have another DVR free of charge, I agreed, I also explained that I only had one line in the room where this DVR is being put. It was stated to me that it would work. Received the DVR and tried to hook it up myself, wouldn't work. Called technical support and they explained that I needed to have the second line if I was to record programs and watch others at the same time, well of course, that's why we get DVRs. I was finally talked into adding another DVR which we would pay for and the Directv technician would run 2 lines. I had my daughter here as I had to work. Technician showed up and installed one DVR and line not two as I was suppose to have done. Assuming he was using the DVR we already received he installed one that he brought with him... He didn't run the second line nor install the DVR that was here. So here sits the DVR again not even out of the box. So that is how we get to this part of the story. We, myself and husband decide what we wanted for the other house and called to make our changes. .We wanted the Choice Xtra that came with a DVR. Called Customer Service and told them we wanted to change the HD DVR with a regular DVR that came with the package and could still keep us in our agreement. So, we packaged up the HD Receiver and sent it back. In the mean time I bring the DVR from my first account to this account and hook it up. Wouldn't work, called Directv and they said, Oh you owe a bill and we cannot put this DVR on the account until bill is paid. Okay, we wait again. Make payment call back . Customer Service rep states the I must now return this DVR as it's on my other account deactivated.. And now I need to order a New DVR and pay $99.00 for Activation and installation, the reason for this is cost of receiver and installation of which is $49.00 and $50.00 for the receiver itself. Was never told this. I had already made the change to the package but, was never quoted and additional cost..So now I have no DVR at all, Maybe my best choice is Dish Network, I don't worry over the HD I have great pictures with out it and I will get my and I mean my own local news channels.. Long time customer is leaving Directv... Customers beware...Fed up with Directv...

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texas consumer
Houston, US
Aug 07, 2010 10:50 am EDT
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I am fighting the same complaint with the cable and shoddy "professional installation". The tore a huge hole in my wall and left a large crack running across the wall from the crack. Customer Service sucks.
Sent complaint to corporate office. Try these emails: jdhunter@directv.com, ptdoyle@directv.com, and mdwhite@directv.com

Forbes lists these individuals as CEOs and senior executives at Directv - Maybe is their inbox gets flooded with consumer complaints something will be done.

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Yvonne Funtila
Sann Jose, US
Mar 22, 2009 12:51 pm EDT

Boy, aren't they terrible. I'm having the same problem where they said something wasn't posted back in August 08. Now that I finally woke up and cancelled my services with this company, now they are trying to take monies due me. They also went into my account and took out a big sum of money that left me in the hold for 2 months. Now that I am almost breaking even again, they once again want to take money from me. I refuse to pay for something that I didn' t order or watched.

Customer service is very poor. They must not pay these people very well because they are totally rude and unprofessional. One of them actucally hung up on me and kept trying to argue with me. He refused to give me a supervisor. I can understand why. I asked for a supervisor and i was told that she would call me back at her convenience. I wonder if we could get someone to really look into this company and their policies?

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DirecTV directv takes advantage of the mentally ill

DirecTv is asking me to pay for a bunch of adult pay per view movies that my daughter, Bertha, ordered of the past couple of months. Yes, she was not a minor, but she is highly autistic and naturally at 20 she is getting to the age where is trying to explore herself. This is shame this terrible company is trying make money this way.

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mysoapbox
, US
Feb 23, 2011 5:26 pm EST

No wonder customer service reps get cranky. Many of us have legitimate concerns with the company. However, by the time they get to us they have already had to deal with people who have a sense of entitlement and complain about stuff like THEIR poor parenting choices (yes, she is 20 but you are not done parenting). How on earth would any person who is not impaired themselves think this is DTV's issue? Idiots!

Jettwolf
Jettwolf
, US
Nov 16, 2010 8:57 am EST

I liked the lil play on words from "unchienne"...
Said " are they supposed to [swallow] the cost of those charges" ha good 1 ! get it ? [swallow]

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arebin08
Tupelo, US
Apr 10, 2010 11:58 pm EDT

I understand why you would feel this way, but I work for DirecTV and if I had taken this call, I could tell you 100% that you would be responsible. Its just the same as teenage boys ordering those movies because they want to see nude girls. DirecTV cant control that, but we do give options to prevent this. Of course you have parental blocks and things like that, but you can also set up your account to block ppv ordering all together unless you the account holder call in to do so. And you can put passwords to accounts that we have to verify. So there are a lot of things you could have done to avoid this.

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noname323
, US
Mar 06, 2010 12:56 am EST

agree completly, there are many other ways to control this They were orderd and must be paid! needs supervision, . and ppv disabled

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unchienne
Valdosta, US
Feb 02, 2010 1:37 pm EST
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I'm sorry, but I have to go with DTV (and the other posters) with this one. There are too many options you could have used to prevent this from happening. And since YOU and not DTV knew of your daughter's condition...it was pretty much your responsibility in making sure something like this didn't happen.

You could have invoked parental locks through the remote...the menu for which is on the main menu screen.

You could have asked dtv to disable ppv ordering

You could have removed those channels from your lineup or blocked them altogether.

DTV doesn't produce those shows. They get charged for them and make money off a percentage. Are they supposed to swallow the cost of those charges because you didn't take inititive despite being fully aware of your daugher's limitations and possible actions? I don't think so.

Sounds more like a case of people with disabled family members trying to take advantage of large companies.

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John-O
, US
Dec 14, 2009 5:57 pm EST

Why dn't yu turn on parental guidance, channel blocking or account control which blocks purchasing of PPV without entering a 4-digit keycode?

easy - and you don't have to deal with customer service idiots either.

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emtmee
, US
Sep 26, 2009 8:42 pm EDT

Or you could monitor your autistic "child's" behavior.. That seems to be the problem to me.

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11:36 am EDT
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DirecTV fraudulent marketing

In the first quarter of 2008, I received 3 phone calls from DirecTV stating that I had to change my High Definition Receiver (HD Rcvr) or else I would risk losing my HD television services. I did not want to change receivers as I owned my own rcvr but was told the change would be at no further obligation or cost to me, even though I would have to lease the receiver and give up the one I owned. However, not wanting to lose my services, I finally relented. After authorizing the order, I inquired at DirecTV about getting an HD Rcvr with Direct Video Recorder (HD/DVR Rcvr) under the same conditions and terms as the HD Rcvr. Those terms were at no further cost or obligation. I was told that I could get the same terms and conditions if I paid a fee of $66.33. I asked the representative no less than 4 times during the call about ensuring the terms and each time those terms were at and I quote “no further cost or obligation beyond the fee of $66.33 and the monthly lease fee”.

My new HD/DVR Rcvr was installed in March of 2008. When my first billing (April statement) arrived after the order, DirecTV had billed me the $66.33 fee and a handling charge of $19.95 at which time I called an requested they remove the charge as the arrangement was at “no further cost or obligation” and DirecTV acknowledge the terms and removed the charge. My account was credited for the handling fee under the “no further cost or obligation”.

I was forced to move in August and at my new location, DirecTV was not a feasible option. When I requested DirecTV to cancel my account, DirecTV billed me an early termination fee of $360.00. You can imagine my shock and disbelief as this fee was certainly not discussed by DirecTV staff. In fact it contradicts the “no further cost or obligation” terms I agreed to and DirecTV affirmed when they removed the handling charge from my account on my May statement.

I made more than 8 phone call s to DirecTV and sent about 12 emails requesting DirecTV remove the charge from my account. In each of my communications to DirecTV, I ask them to remove the charge per the agreement which was made in March. Their standard response was the fee is valid and cannot remove the charge and that the representatives cannot change the DirecTV service terms which is posted in some obscure place on their web page. They do not even address the fraudulent sales pitch or the fact they have affirmed the “no further cost or obligation agreement”. They just simply state, “the fee is valid”, despite my request to have them address what the representatives told me or what their actions did my removing the handling fee in my May statement.

In the first few contacts with DirecTV, they would not even admit there was such a program offered but after numerous phone calls they admitted there was a program for regular HD Rcvrs but not the HD/DVR Rcvr. As a logical person, I attempted to try to understand why DirecTV would use 2 different approaches to deal with the HD and HD/DVR Rcvrs and this is what I found. One, there is no additional administration costs with a HD Rcvr as compared to a HD/DVR Rcvr. Two, the installation time and cost is the same for the HD Rcvr as it is for the HD/DVR Rcvr. Three, both the HD Rcvr and the HD/Rcvr must be leased from DirecTV. Four, both must be shipped back to DirecTV at cancelation of the service so they can lease them to another individual. Five, with the HD/DVR I had to subscribe to the DVR which means I paid an additional $5.99 per month to DirecTV by subscribing to the DVR service. Six, I paid an upfront fee of $66.33 for the HD/DVR Rcvr. So as you can see by actually having the HD/DVR Rcvr, DirecTV actually earned more revenue from me. I have not found a logical reason for the differing treatments.

Despite my best efforts to get DirecTV to remove the charge they will not remove the charge. I am asking you to intervene to assist me in getting the charge removed. Direct will not address the facts as;
1. DirecTV marketing and sales department made an agreement for no “further cost or obligation”
2. DirecTV affirmed these terms by removing the handling charge in May under the no further cost or obligation terms.
3. There is no logical rationale for treating the HD/DVR Rcvr.

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DirecTV awful company

Shame on Direct TV. After several years of doing business with Direct TV and thousands of dollars in fees for premium service, tivo's etc; I made arrangements to relocate to UT Knowing I would only be in a rental house for 6 to 12 months before finding a permanent residence; Direct TV told me they would suspend my account until I notified them. I was sent a $135 credit on payments made, which I never received. I called them to let them know I was moving and had never received boxes to send the receivers back and requested a pick-up of the boxes and HD tivo's.

I was told if I did not move them to UT and retain their service; I would be charged over $300 dollars for breaking my contract early? This was a total misrepresentation of what I had been told when I transferred their service to our new home in colleyville from a previous residence in Colleyville where i had their service since their inception. After seeing all the bad reviews on [redacted]s; I see this is a standard practice. Stay away from these guys. They mislead and blatantly lie. A terrible way to do business. Shame on Direct TV for shoddy deceptive business practices.

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Valerie
Valerie
, US
Sep 17, 2008 6:10 am EDT

Direct TV has no clue what it is doing. My bank sends payments automatically every month. I pay for the football channel separately. After the football channel was paid, Direct TV kept billing me for the football channel. Then they stated they have not rec'd payments. I keep faxing proof of payment (however this fax # has no phone # associated with it). If you have a question, that is a different # and those people do not know what you are talking about. Even after you repeat that you have paid, they don't get it but do state that the people at the end of the fax # should be able to look at the fax in 10 more days. At that point, I said turn the the ***** tv off. I am going back to cable tv. I have never been associated with such independence in my life. Sept, 08.

Valerie
Valerie
, US
Sep 22, 2008 6:47 am EDT

Direct TV informed us we could get HD channels with the package we ordered. After installations we could not get all the sports channels or the HD channels. Direct TV informed us that to get the HD channels we had to pay an additional monthly fee, but that is not what the installer told us.

Also the installer was not very professional, talked too much and was trying to get all in our business while he was here. I don't recommend Direct TV to anybody. I had to call them back to install all the boxes I asked for. I will pay the cancellation fee just to get rid of them.

Valerie
Valerie
, US
Oct 15, 2008 9:48 am EDT

Falling prey to the incessant advertising of Sat deals on TV, I decided to give Direct TV a shot towards the end of August, first of September this year. It took a couple of weeks for their installer to come. Got everything up and running.

For a couple of weeks, everything was fine. Then, my picture started to pixelate (blocky patterns) and audio began to drop out about every 10-15 minutes. Called customer service. Turned the Direct TV box on and off, as they asked. Plugged and unplugged it, as they requested. Still no resolution. Phone service rep suggests it might be my TV that's the problem. No way. The TV is less than a year old... a very good, very expensive big screen that had no issues whatsoever with my previous Time Warner Cable set-up. They said they'd send out a service person. But, the service lady on the phone took time out to explain to me that, while my warranty period was still in-effect, I should think about getting their 'Warranty' for an extra $6.00/mo to cover needed repairs after the warranty period. What? I explained that my previous Time Warner service never, ever required an extended warranty. When/if I needed a repair, they were on top of it, right now... no charge. She told me I essentially was lying to her. That Time Warner charged me for each service call they made after their warranty period. I'm a liar, now. Not wanting to get into a verbal sparring match with someone who clearly doesn't know what they're talking about, I politely disagreed with her and left it at that. Service person never showed up. No phone call to explain, or reschedule... they just didn't show up.

I wait, and I wait... for about 2 weeks. Picture gets worse. Audio gets worse. No service people ever showed up. Called again. After being on the phone for about 30 minutes, and being bounced from one person to another, put on hold for long periods of time in-between, I finally hung up.

Fast forward a couple more weeks... now, the picture freezes, no audio whatsoever. Finally, after a couple of days of freezes and audio malfunctions, the screen goes blank. Call service, yet again. This service person was a bit more thorough. We go through 'signal strength' checking on my box. I'm getting no signal whatsoever, now. She has me go outside to my connection box to make certain all the connections are correct, secure and tight. This was just installed. How am I supposed to know if the installer made the connections correctly? I comply. As best I can tell, the connections are indeed correct, secure and tight.

She finally admits that there's probably a problem with either the installation or their equipment. Again, she tries to get me to buy some sort of 'extended service warranty', even though I'm in the 90-day warranty period. I repeat that I've never had such warranty issues with Time Warner, in the 12+ years I had cable. What must be their mantra, she explains that Time Warner does indeed charge for this service, even though I know better.

I tell her I want to cancel Direct TV service. She sends me to a 'customer retention' specialist as she's not able to cancel my service. After being on hold for another 20 minutes, I get to talk to someone else. That person spends another 20 minutes telling me how much of a mistake it would be to cancel, for various (and mostly untrue) 'facts' about cable providers. Finally, I'm hit with... 'it will cost $400 to cancel your Direct TV service'.

Now, I'm livid. $400 to cancel a service that never worked correctly except for 2 weeks out of the 2 months I had it? The 'retention specialist' convinces me to give them one more try and sweetens the deal by saying 'I'll give you a free month of Direct TV'. But, she says a technician can't come out for another 10 days. NO! I'm not going through this with them. I tell the Direct TV rep as much. They miraculously find a service person to be at my home the next day. Again, the service person is a no-show.

I'm past livid at this point. I call to cancel. No talking me out of it this time. Enough is enough. I made a huge mistake in leaving Time Warner. Whenever I had an issue, at most, I had service at my home within 24 hours... usually the same day.

I tell the Direct TV rep that I refuse to pay for their SAT service that was woeful, nor their cancellation fees. I'm informed that it will just be charged to the credit card on file. I inform the rep that I'll contest the charges with my credit card company. I'm then told that if I do so, my account will be sent to a collection agency. But, if I wanted to dispute any charges, I could email Direct TV with my complaints and they'll respond within 24 hours. Well, it's been 48 hours... haven't heard a word from them.

Long and short of this, it's a breech of contract. I contracted for services (SAT TV) that were never delivered. Further, no cancellation fees should be imposed since I gave them ample opportunities to remedy it.

Stay away from these people... far away. Their service is terrible. They're dishonest. And, from the tactics used on me are any indication (and it looks like there are plenty of others who feel the same way), if it isn't fraud, it's the next best thing.

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Justin
, US
Jul 11, 2009 10:57 am EDT

Please allow yourself as a consumer all the correct information about contracts with this provider. If you own your equipment and it goes bad, Direct TV will replace it at no cost, but in doing so your are stuck with a contract extension. I have been a loyal customer for three years, just this week I found out that my contract runs through September, because a HD receiver was replaced last September (08). As the shock worn off, they told me that was in my contract. I ask what contract, the original expired one year from March 06. They continued to explain since a receiver was replaced, I now have a new contract. At which time I asked for a copy of the contract that was entered into in 06. Today I received a booklet in the mail explaining their contracts. THEIR CURRENT DAY CONTRACT NOT THE ONE I ENTERED INTO IN '06. I am trying to obtain information on how to proceed with an action against them. If anyone knows how please inform.

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Vince
, US
Aug 05, 2009 5:50 pm EDT

I am so upset. direct tv sent me to a credit collections agency for non payment of $90. I asked them what the bill was for and they said service in september/october of 2007 (bill was in california). i said that's impossible as i moved to Penn in june of 07 and did not move back to california until february of 08. i was with Comcast in pennsylvaia (penn) the whole time. furthermore, i paid them in full when i left california and even referred them to my nephew who was renting my home - he was in my home at the time of this ridiculous billing to me. they said i still owed the bill. that's ridiculous. i said where is my $50 for the referral. the said that because i owed them money they weren't paying me the $50. i don't owe them one penny!

my daughter first called them thinking it was monies owed for the equipment i still had, which was now in penn (i told them i was taking it and they said it was fine). so she mailed the equipment back and when they received it they mailed the box back to her (unopened) and said to return it in their box. they said they would send their shipping box in 3-5 days and then they would officially receive it. they never sent the box and that was June 2, 2007.

Now i call direct tv because i am getting collection agency notices. direct tv said they do not want the equipment back, i owned it now and said the bill was for not receiving the payment in 9/07. again, i told this rep that i did not use their equipment that i was in penn during this billing cycle and using Comcast (penn). i was going to use direct tv when i left but they didn't accept direct tv in the apartment building i was leasing in penn (i wonder why). so it sat there in a box in my penn basement. i was going to return to california sometime the following year so just kept it.

i have been on line for an hour or more and see hundreds of complaints regarding unfair business practices of direct tv. i am going to set up my own direct tv consumer complaint site and get enough complainants together to file a class action law suit. it's time direct tv pays for its outlandish business practices.

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1ollt
, US
Sep 05, 2009 2:16 pm EDT

Due to being out of work, I "bundled"with Qwest to have internet, phone and direct tv all together.No one ever mentioned I would be under a 2 yr contract.not Qwest, not the installation guy.It wasnt til I called to reduce our service to a cheaper plan that I learned I was being billed for movie channels, then I mentioned being out of work and I may have to disconnect all together and that's when I was informed I'm under a 2yr contract.And apparently if you break that contract you are charged a hefty amount.I felt scammed.The movie channels are free for a period of time, but you will be charged if you dont call and cancel.This is a ridiculous set up, just for some cable tv.My recourse, if I have to use it, is direct tv never got my landlords permission to install, which they are supposed to do.I dont want to be stuck with a bunch of charges if I cant pay my bill due to lack of work.

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Bermundto
, US
Sep 16, 2009 5:30 pm EDT

It all started when I had decided it would be nice to add HD TV to my existing Direct TV service, a few months before my two year agreement was up. When I called and had the HD service added they told me I would renew my two year agreement, I was fine with that I had been satisfied with the service thus far. The tech that was sent out to my house to install the new HD satellite was extremely rude, it was a snowy day and he told me he had fallen off a roof a few days prior and is now very scared of roofs. He told me his back was bothering him and his boss would not give him the day off and also makes him work very long hours. He said he didn't want to go on the roof that day and asked if I could reschedule, I said I will if I have to but I only have a weekday off every two weeks so it would be another two weeks until I could have them come out and install it. He told me I just don't get paid enough to climb up on that snowy roof if you were to throw in an extra 50 bucks or so I would definitely do it, and I blankly said no way. After an hour or two of him trying to talk himself into not doing it and an hour of him leaving to finish another job and coming back he finally crawled up on the roof and installed the satellite. He came down and installed the receiver and it didn't work. So he crawled back up to tweak the satellite and came back down and it still didn't work properly, he told me it was because it was snowing and when the snow passed it would work fine, and he left. Well it didn't so I had another tech out two weeks later to fix it, he did. A few days after he left it again didn't work. I only received less then a quarter of my HD channels and even those faded in and out. So I called direct TV and complained about the first tech being totally unprofessional and the second not fixing it and said I didn't want anyone else coming out to my house and I wanted to cancel service, because it didn't work properly. I spent a totally of about 8 hours on the phone over a two week period talking to different reps and supervisors. I finally found a level headed supervisor who apologized for all my troubles and told me she had removed my new two year agreement. So I thanked her kindly and a few days later after setting up a new service to come out and installed I called Direct TV back to cancel. They did everything they could to keep me they promised to not make me pay for HD service or the receiver but I could keep them and through in 6 months free of all the premium channels. I couldn't turn it down so I talked to my fiancee and we decided to wait 3 or 4 months until our original agreement ended and cancel. So those 3 or 4 months have gone by and I called them. They told me I am in contract until 2010, I got pretty mad and hung up. I called back today after I cooled down a little and explained to the rep the situation. He told me that the supervisor who told me she removed the new 2 year agreement, hadn't removed but escalated the account and asked to have it removed, which the commitment dispute people had denied and had said the agreement will stand from the time the HD receiver was installed, did I mention the HD receiver doesn't work?

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Yille
, US
Jan 23, 2010 10:47 am EST

To make this short, Direct tv salesman straight out lied to me about the service I would be receiving. All the calls in the world to them won't make a difference I know now. So I am forced to ride out my 2 year sentence with them and then I'm GONE! YOU PEOPLE THINKING ABOUT GOING TO THEM, THAT WOULD BE A REALLY BAD IDEA FOR SURE. AS YOU CAN SEE I'm FAR FROM ALONE HERE.

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Marge Reimann
, US
Sep 10, 2012 12:47 pm EDT
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It seems like nobody knows what the other guy is doing for a customer at the customer support center. I have ordered a HD receiver, they deducted the amount from my credit card already, and now I learn they cancelled the order. WHAT?

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kent phh
San Jose, US
Jun 17, 2010 4:26 am EDT
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Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

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DirecTV prices-terms of agreement

I helped a spanish speaking friend sign up for DirecTV service through a bundled package with AT&T services. We spent over an hour on the phone with the AT&T representative to confirm all of the details on the package deal and pricing. During that initial order, we were quoted a price of $29.99 per month for twelve months for the Choice Extra package, plus the additional $5 per month per receiver (over the first receiver). He gets his first bill, and the price billed for the package is $57.99 with a price guarantee credit of $3.00 per month for twelve months. When contacting DirecTV, they say that once service is started, you HAVE TO either go online and sign up for the rebate, or call a special department and apply for rebate. This is the only way the quoted rate would be honored for a twelve month term. And it doesn't mean that your first twelve months will be discounted, just twelve months. So the first few months bills could be at the higher rate. So I went online, and followed the instructions for the rebate process, and found that instead of a $25 per month rebate, we were only offered a $15 per month rebate. DirecTV offered to contact AT&T and discuss the issue with them. This arrangement between AT&T and DirecTV is new (about two months). Directv finally tried to resolve the differences in amounts, but never was able to fully resolve the issue to the orginal amount agreed upon. It took me 2 hours of my time on the phone and the situation was not completely resolved. And then, if you want to take it further and go to arbitration (which you have to, cannot file suit), it will cost you a fee of $400.00 plus a $125.00 filing fee. Be very careful about the conditions of any agreements with DirecTV before you get service.

READ THE FINE PRINT. DOCUMENT YOUR PHONE CONVERSATIONS WITH PERSONS FULL NAME AND/OR EMPLOYEE ID NUMBER, DATE, and TIME. Get whatever you can IN WRITING. Don't trust that your oral agreements will be honored.

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unchienne
Valdosta, US
Feb 02, 2010 1:21 pm EST
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It seems ATT was as much at fault here as DTV...if not more.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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