DirecTV

I have been trying to get my direct tv fixed for weeks now. They keeping making appointments day and after day and never show up. Sometimes they call at 4pm to say had decided not to come to my area that day. Why couldn't they tell me that at 9 am ? Why make me wait all day as a prisoner in my house when they had no intention of even coming to the area?

Then the next day they call at 4pm (the guy was supposed to show sometime between 8 am and 4 pm) to say he was just around the corner and would be there within 15 minutes. Then they call back at 5pm to say he should be there even as we speak, then they call at 630pm to ask if my problem was resolved by the technician who never showed!

Rinse wash and repeat day after scheduled day as I am kept a prisoner in my own house.

A couple of days ago the other people in our duplex got Direct TV. We have cable and I believe they had had cable as well. A little after the Direct TV van pulled up next door our cable TV and Internet went out. This isn't unusual as our cable company had some trouble with the whole digital transition though that had cleared up about a month ago. Usually the everything would start working after a few moments/minutes. After about half an hour I went outside, noticing the Direct TV van still there, and went around back to check our box wondering if the instillation guy had turned the cable off while he was working. I didn't see anything plugged into the cable box and when I went around front to ask the van was gone.

When I called my cable company they said they weren't reporting any problems in our area and would send someone to repair it as soon as possible which wasn't until the next morning. One guy checked our equipment inside while the other checked the box out back. The guy inside said our inside equipment was fine and went to check on the guy out back. When he came back he said that not only did the Direct TV guy unplug our cable but he actually cut the line. I had noticed a cut cord when I checked myself but thought there was no way they'd do that. They also said this isn't the first time they've seen this. They've been seeing this more and more when coming in behind a satellite guy.

I am furious! He actually cut our cable and we didn't even subscribe to their service. He might have thought that was the cable to just the neighbors place but I doubt it as it is almost directly in the middle of the the two apartments and there were no other cable boxes on the back of the house so it obviously was for both apartments. I have yet to get a hold of Direct TV. They are also not a member of the BBB that we could find so we can't report them there so we're reporting it here.

What makes me the angriest is that it was done on my son's first birthday and we were going to be having video/web calls with the rest of our families, who live in another state, and we weren't able to because they cut our cables. We can't get our son's first birthday back. We're currently having a house built and were considering getting Direct TV instead of cable. Not anymore. They lost a possible customer.

During installation of direct tv, my installation resulted in about $2200.00 of damages. Direct tv has denied to be responsible for the damages because they sub-contracted the job out to connect tv, that sub-contracted the job out to a company called mts.

I love how big Corporations can just take your money and you can't do anything about it. When my husband an I moved into our new house we called Direct TV and ordered Satellite Service. We were given a vague appointment that we had to take 1/2 a day off of work to make. It was set for the hours between 12pm and 5pm. I received a phone call at 4pm and was informed that the technician would not be able to make it to the appointment. He had called in that morning, and was out sick for the day. Nice of them to wait till the end of the day. Anyway, I was scheduled another appointment for about 2 weeks later. The technician came to the house, and then proceeded to inform us that, because we were leasing the house that we would have to get a letter from the property owner, granting them permission to drill holes if necessary. So AGAIN, I was rescheduled. Finally the Technician made it out, and we had obtained the letter, which they tried to deny because it read "only drill if completely necessary". We did not want anything special we just wanted it to be hooked up. My Husband was home when the tech got there and I returned as he was finishing up. He had my husband doing all sorts of things to help and after he left, we spent the next 2 hours finishing the installation. I received a bill in the mail approximately 2 weeks later, and it included a copy of a 4year contract, that I apparently had agreed to when I had the system installed. I immediately called Direct T.V. and was informed that I could not cancel or I would be charged a disconnection fee. I read them the part of THERE OWN CONTRACT that says "if you do not agree to this contract please contact us" They proceeded to inform me that I must contact them before the service is installed. WOW I never agreed to any contract. There Service is TERRIBLE.

All of there Customer Service Positions are Outsourced to India.
LITTLE TRICK- Request to talk to the RETAINMENT Department. They all speak English well, because there job is to talk people out of canceling there service.

SOLUTION: Reported on CNN just last week - A man was speaking about tips and tricks to keep you from getting run over. If a company that you are under contract with makes even ONE MISTAKE on a bill, you then have the right to CANCEL YOUR ACCOUNT - NO FEE. It is a BREACH OF CONTRACT. Come on Direct...just one little slip...)

DirecTV has secured a toll-free number [protected]) that is almost the same as the customer service number of its competitor, Dish Network [protected]). If you mistakenly dial the "888" version thinking you're calling the Dish Network's customer service line, you get a DirecTV marketing creep who hastily mis-pronounces his response, and asks for your phone number, address and length of time you've had your satellite dish. You're then "turfed" to a recording that tells you if you can't resolve your issue with Dish Network, DirecTV would like to have your business.

Obviously a scam to collect names and addresses for "marketing" purposes. If this is an example of how DirecTV operates, they're at best deceptive, fraudulent and duplicitous, and in fact, in my opinion, are borderline criminals. "Trust is the gold dust of the 21st century." These buffoons just don't get it.

I signed up with Direct TV through Qwest. I was going to bundle my Cable, internet and phone services, but when the phone guy came out he informed me that the Qwest Internet was really poor and slow. So I canceled the Direct TV 2.5 weeks after the install. I was then informed that I could not cancel without a $350 fee, as I was under an 18 month contract! This was the FIRST time I had deard of a contract... I was not informed of it by Qwest, nor by any Direct TV rep. What happened, I think, was that when the Direct TV installer asked me to sign a form stating that the install was done correctly, it actually contained a hidden contract. The QC Direct TV guy actually told me that I could cancel within 30 days with no penalty, but none of the Direct TV reps I spoke with would give an inch... very rude and nasty. They informed me that I had only 24 hours to cancel after install... 24 hours! The install guy did not leave a copy of the paperwork, which deprived me of any chance to see that I had been scammed. This is a scam company, and they have the ethics of a diseased hyena. QWest is no better, they refused to take any responsibility or help in any way.

Today, 4/16/09, I called DirecTV to check on getting my bill lowered. The 1st rep I spoke to informed me that I had been double billed for the past 9 months. She said she would get this matter taken care of. After she spoke to her supervisor she came back on to tell me she couldn't understand why but her supervisor, Ms. Jaimel Parson, instructed her to only give me back $100 as I should have looked at my bill sooner. I then asked to talk to Ms. Jaimel Parson. Again Ms. Jaimel Parson pointed the finger at me for not checking my bill. I have been using paperless billing and auto pay. I put my trust in DirecTV to be truthfull in billing and to only take from my banking the sum I owe them. As I told her, if this was the case they can over charge all their customers and then only refund a fraction of what they took. This doesn't seem right and I would advise all DirecTV customers to check their bill as DirecTV has proven they will over charge and then only give back what they want. When my contract is over they can take their service and shove it!

I have had Direct Tv for about 2 years with ongoing billing problems every month. Almost without exception, whomever
I spoke with, it was the smae tired response: Well, this is what you owe and you must make a payment immediately! October, 2008, I felt I couldn't deal with this situation every month and cancelled. Later that month, a nice gentlemen from the "Retention Dept" called to say Direct Tv valued my business and offered 3 months free with an additional 3 Major channels. Also, he assured me I would not receive a bill until
February, 2009 and it would be the regular fee I had agreed upon
initially. You can guess what happened starting 01.2009. I have paid as agreed Feb-Mar and Mar-Apr. I still have an outstanding
balance of $78.96 and canceled again today, April 15, 2009 after
spending almost an hour attempting to find a Retention Specialist and speaking with him. He was rude and said he didn't believe what I was telling him. FYI his name is Clarence (refused to provide last name) and his badge # 414760. I am 74 years old and have never accepted rudeness (which appears to be prominent in our society today, especially from younger people). I finally gave up and canceled again. If anyone is interested I sent an email to a CEO, Chase Carey: chase.[protected]@directv.com. If their CEOS have the same unprofessional attitudes, I probably won't hear back. If anyone is interested in a follow-up my email: [protected]@gmail.com. Direct Tv has addresses and names of CEOS. Look on Wikipedia. org Also, there are hundreds of complaints about Direct Tv on the internet. I would think they would sit up and pay attention and hire intelligent, helpful personnel. And NOT PRACTICE FRAUDULENT BILLING ACTIVITES

You guys need to know this. I had Directv for two days, we canceled because it wasn't what was represented when we subscribed. They told us to send the receivers back and we wouldn't be charged. Then they charged us a $450 cancellation charge. After arguing with them on the phone and getting no where I filled a claim against them in small claims court. I signed a settlement agreement with a non disclosure clause but it made it well worth the time and effort to file. Don't let them screw you fight back, its the only way we will keep them from doing this to others.

Last March I upgraded my equipment to an HD receiver. The customer service representative only informed me of the service fee increase for the upgrade, nothing else. When I went to cancel the service I was only then informed that when I upgraded I agreed to a 2-year service extension. The early cancellation fee would be $240. I was given an address to send a dispute to and told to tell them that I was not informed of the extension at the time of the upgrade. They also said that their dispute department may or may not waive the fee but would most likely give me a discount.

After they reviewed my letter, a CS rep left a barely understandable voice mail message. Luckily I was able to get a call back number at least. I spoke to 2 different CS reps, each stating that the contract was valid because even if the CS rep didn’t inform me, I should have read the follow-up email. I believed that the CS rep had told me up-front what the upgrade included (which was everything EXCEPT the extension of the service contract) so to be honest, I probably did not read the confirmation email as thoroughly as I should have. I asked if the early cancellation fee could at least be decreased since I only had a year left on my contract. They said that already was discounted! The original fee was $480! Now I’m sure I would have remembered them telling me that.

I was a loyal Directv customer for 10+ years. When they asked me why I switched in the first place, I told them it was because they are too expensive. To which they responded that it wasn’t their fault that I had the highest Premium Package on my account that made it so. That is not true because I am getting everything and more (high- speed internet) for $150 less with Time Warner.

The original customer service representative did not inform me of the contract extension. I was told that based on my account record and by the discounted price of the equipment that the CS rep would have informed me of the extension. I assure you, she did not and that doesn’t even make any sense anyway. It is my word against theirs but Directv has covered their you-know-whats by saying that I should have caught the discrepancy on my own when I received the email.

I’ve just discovered an error on my account. There is a charge for a 49.95 boxing fight. I did not order, nor have I ever ordered any boxing fights. I called the “customer service” line (never any help) and they are telling me this charge is from something that happened in 2006. What kind of complete and utter lunacy is this?! Even if I did order something in 2006, why the hell is it showing up in 2009!? THREE YEARS! AGAIN, I have not, have never ordered any boxing events…that is Number 1…. Number 2….regardless of when this event occurred, 2006, 2009, whatever, it should be TAKEN OFF MY ACCOUNT. This is crazy! What kind of system is this? THIS IS A SCAM TO GET MONEY! Do I have to cancel Direct TV altogether and go with Comcast? Everybody else is switching…why shouldn’t I, they don’t seem to have these awful “customer service” and “billing” issues.

So, I demanded that this charge be TAKEN OFF MY BILL IMMEDIATELY! and all I got was a scripted read from customer service and that I have to write in to another department only to wait 2 more weeks...all the way I still have an invalid balance due. The customer (myself) is what keeps Direct TV afloat…the least they could do is give the customer what they ask for…so that you keep the customer…what a concept.

I am pissed that I have to go through such lengths just to get some help--on top of having to pay for something I didn’t order or you guys will cut me off. Why isn’t this something that the “customer service” people can handle? It’s like they systematically set people up for ###. They can do anything with the push of a key or the flip of a switch but I have to write letters and wait for people to call me back, who never call back. I just came back to Direct TV and this is the thanks I get?!

I never signed a contract with Direct TV. When I received my first bill, in small print, it said that by paying the bill, I agree to their two year service contract. I tried to call them to tell them that I never agreed and never would agree to a service contract, but was continually told that I was under a contract. I was repeatedly put on hold and was left on hold by the rude employees until the phone disconnected. I called several more times and was hung up on several times. I finally made contact with a so called "higher up" and he was the rudest, bully of all. I asked him to fax, email or send me something which indicated that I signed a contract. Of course, he couldn't do that, because I never signed or agreed to a contract. After getting no where with this person, my service was disconnected. I was relieved. I then returned my equipment.

I paid that first bill I received (which was generated only only a few weeks after service) for the two weeks of sevice, however, I made sure I wrote all over it that I was paying the bill in good faith and that by paying the bill, I am not agreeing to a service contract. I thought all was taken care of, but then I received my American Express bill and I was shocked that Direct TV had the audacity to deduct a large cancellation fee from my account, WITHOUT my permission or authorization! (Direct TV had my card number because they said they required a credit card number so they could send me a small cable box to have for the installer when he hooked up service). In hindsight, that was a lame trick to get my CC number! Why couldn't the installer bring the little box as part of his equipment?

I disputed the charge with American Express and as a result of their investigation, they credited the amount back to me. American Express said that they gave Direct TV several weeks to supply them with something that indicated that I signed a service contract. Direct TV could not supply them with that information because I didn't sign or agree to anything. Again, I thought all was well. Then, I received my next American Express bill and Direct TV charged a cancellation fee again! So, American Express challenged Direct TV again, and again, found the disput in my favor again and credited the amount back to me. American Express has since been instructed by me to not accept any charge from Direct TV.

I was hounded by Direct TV by several consequent bills and collection letters . Then Direct TV hired a collection service to send me collection letters and annoy me with collection phone calls. The phone calls are harrassing and unnerving to say the least. They try to scare me by telling me that they have my social security number. They call morning, noon and night!

This company is crooked and they employ a bunch of bullies. I don't know how they get away with it! Are they now going to try to ruin my credit by submitting false information that I owe them for an upaind bill?

I now have Time Warner Cable and I have never been happier. Not only is the service 100 times better (in many ways) but they require no contract. The big plus is that the people at Time Warner Cable are very sweet! They are a class company!

WARNING! Never use DIRECT TV!

Direct TV eather does not care, their engineering staff is incompantant, or the do it on purposes. Direct TV continues to make commercials at least 10 Db louder than their program material audio. I as a professional engineer in audio and one that has worked in Radio and Televsion is very pissed that hey ignore when complained to that the audio when they play commercials a large majority of the time the audio level increases to a level that hurts my hearing! We need to get all Cable and Satalight providers placed back under the control of the FCC and the same rules that Licensed broadcasters have to follow as to Content and technical regulations. We need to clean up their trash and offensive programming along with their pussing of products and services by increasing the audio level in an attempt to sell the trash such as unproven pills or xxx rated programming and services that are causing social problems such as shootings to increase. For years, public broadcasters have had a set of rules that limited and controled the programming and tecnical standards of their business. I am tired of paying way too much for channels I can not get away from and are forced to pay for. I do not want Pay pre View or companies having a 1/2 hour and sometime a 1 hour commercial for products and services I concider pure trash. To get the few channels that are worth while such as the history channel I am forced to take apackage costing $80.00 a month and I am tired of these policies. It is time the greed mongers be controled and told to reduce the cost insted of letting them make high profits for their managers and stock holders. A resonable profit is ok but they rape our people as they intend to do away with free TV and have only Cable and Satalight at high prices. We need to have more over the air free programming insted of less as these corporations force free TV nd Radio to become like the dinesor and quite to be part of our life. We need to force them to change or regulate them to death and force them to comply with what the people of the us need, want, and can afford!

First, I would like to say I have been a Direct TV customer for several years. I have never had a complaint to this magnitude of any cable company or any business entity. As a professional in the Human Resource Division of a large healthcare company, I have first hand knowledge of what customer service, honesty and integrity means.

Due to recently moving, I made the decision to carry over Direct TV on the basis of providing “local channels”. I made the selection for Direct TV over Dish Network simply because I was already a customer…and the representative I discussed the move with said, “Direct TV can provide you local channels in your new location”. So, the decision was made to continue with Direct TV ONLY because of having the ability to receive the service of “local channels”. After we moved, I received a statement from Direct TV stating that I could not receive local channels in this location. Therefore, I proceeded to terminate my service with Direct TV because of the lack of services (local cannels) I wasn’t being provided. Under the guise of your representative selling me a product or service that didn’t exist, Direct TV authorized taking $350 dollars out of my credit card account for the remaining months. So not only is Direct TV not providing me a service that was sold to me under the pretext of “local channels”, but Direct TV is charging me for a service that it couldn’t ever provide me to begin with. In some circles, this falls under the category of fraud and deceit. If your representative could have been honest and told me Direct TV couldn’t provide me the service I requested, then I wouldn’t have ever signed up. Now I have Direct TV taking $350 dollars out of my account and not providing me anything but a ploy.

I am utterly disgusted at the false salesmanship of your company. I take offense to being sold a product that doesn’t exist, then being charged on the basis of “small print” in a contract. When you couldn’t provide me the service of local channels that I “signed up for”, then that breached the contract. I have talked to 3 different account managers about this fleecing. I am writing to request that my $350 dollars be returned to me due to false advertisement, misleading tactics and plain dishonesty. If Direct TV cannot recoup the money it’s owed to me, I will be forced to take this to court. On principle, my money should be refunded. If you stand by honesty, integrity of business and principles….then you should refund my money. I would like a verbal response of this discussion through a phone call. Thank You.

HD Satellite went out early Sunday evening. Non of our 3 TVs worked. Called for service on Monday morning and were advised that the earliest a tech would be availible to repair or replace the defective equipment would be the following Thursday. Called later to complain about the lack of immediate attention given, was advised that the new earliest schedule wouldn't be until Friday afternoon. We will cancel our contract. Direct TV Service sucks!

I canceled my services early with directv. I received a letter saying I owed them $420. I gave them a call on Tuesday March 22, 2009 and talked to a customer service representative. They were trying to charge me for a receiver that I didn't have. I explained the situation to her and she told me that I only owed $180. I said ok and I would like a statement reflecting this and I would make a payment after I received the statement. I never received the statement and then on Friday March 27, 2009 they just took $420 out of my checking account which cleaned my checking account out. I had no money for anything. This put me in a financial hardship!

I called them back on Saturday 28 march 2009 and they told me I would have to wait 6 to 8 weeks to get my money back. I have emailed them 3 times and they keep telling me the same thing, 6 to 8 weeks!

How can they take more than I owe them out of my account and then I have to suffer for 6 to 8 weeks to get my money back when it was their mistake, not mine.

We were one of the many suckers who switched from dish to direct tv with their promise of better value, better service. Before agreeing to change, I had the salesperson review the channels we were currently receiving with dish. I was assured that all channels would be covered under the new direct tv offer. Premium channels were offered free of charge for 3 months. After that time period, I called to discontinue the free channels as we never watched them. Little did I know that the channels we love and which we always had included with dish were turned off as well because they were "part of the starz" programming. Huh? We were never informed of this and feel that direct tv is very dishonest and corrupt. We're stuck with them for 2 long years, now, but will switch back to dish as soon as possible. False advertising on direct tv's part!

Direct tv is one of the biggest scam i have ever had the misfortune to encounter. Their advertisement is 29.99 or 34.99 a month. I specifically asked the representative before installation about whether or not there is a contract and was told no, it was going to be a month to month type of service and the monthly charge is 34.99 plus tax. I probably should have just cancelled when directv can't seem to list my phone number right on their order form because the people that came to install it tried 3 times to find where i live. The first bill i got, i am charged 67.47 not the 34.99 i was told over the phone. When i call to question it, i am told i need to call the rebate dept before they can give me the discount and it would take 6-8 weeks. This is bull ###. So i called them this is now 2 months later and i am still getting charged 67.47. The reps i had the misfortune of talking to were not at all helpful and then informed me that they have no record that i have a rebate in, i asked to speak to a supervisor and found he is the biggest ahole alive and has no business being a supervior or dealing with people in general his badge no is lc16142 and his name is chris. And the biggest scam of all. There is a 24 months lock to this service, big surprise they outright lied. They are charging $440 to cancel. They failed to advise me of these charges and that i will be tied to a contract. They provided no upfront information and the best they can do is "there is nothing i can do to change that". Biggest scam of all. I am very surprise they are still in business. Too late. Wish i knew.

i order direct tv in march at the same time i agreed to the direct pay when i got on line and discovered thet the first payment was comming out at the same time my rent was due i cancelled the direct pay.10 days later they withdrew the money from my account anyway.when i called about it i got a young lady with an oh well addittude.when i asked to speak with a suppervisor she said they where all busy someone would call me back in 2 to 4 hours .guess what no call back.when i called back the next day.the first phone callafter explaining this to 2 different people i get put on hold to speak with a suppervisor.phone rings to the suppervisor then all of a sudden i get an operator i've been diconected.so i'm on the phone to them again after speaking to two different people again.i am now waiting for a call back from a suppervisor again.what the heck kind of customer service is this and also when they take money from your acount without your permission or after you've cancelled isn't that theft.telling you you can cancell the automatic bill pay any time also represent fraud