DHLdhl did not hand deliver package in nyc

A box sent to our office to my attention never arrived. The tracking receipt shows "LD LOF" in the signed for area which we are told means that it was left by the front door. Ours is a small building with lots of security and every messenger knows that it is strictly forbidden to leave any packages unattended in front of any office doors. Additionally, there was no reason to leave the box by the door because our office was open for business at 10:13am on the day of the "supposed" delivery. Our request to talk to the actual messenger who delivered the package have gone ignored. We have reason to believe the messenger lost the package and have no clue where it is...

Responses

  • Ja
    jane May 18, 2008

    actually, LD LOF means that your company has a standing letter on file that states that DHL can leave packages without obtaining a signature. These are not normally left outside but rather on a front counter. I would check to see who authorized such. You can ask DHL to provide you a copy of such document. It should be on file at the locat service center. If it is on file and you want it removed they can do that for you as well. As for speaking to the courier, you need to request to speak to the local service center if customer service is unable to get the service center to comply. They can not provide you with a direct #, however they can transfer you to the local service center office. If all else fails, request to speak to the agents manager.

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