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CB Parcel Delivery Services DHL Express
DHL Express

DHL Express review: E-commerce UK delayed delivery and damage

D
Author of the review
7:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I made an almost £300 Cult Beauty order last week for delivery on Monday as someone is only home on Mondays, Fridays and Sundays.

On Monday I was told that it was delayed and would be attempted on Tuesday.. I went to change the delivery day online and they couldn't retrieve my info and to fill out a form, there is no form! So delivery was attempted on Tuesday and was left a calling card.

I called up, entered my calling card info to be told that the number can't be found and hung up. I managed to change my delivery day to Friday, just to be informed that my parcel has been damaged!

I have had to get a replacement from Cult Beauty, with still no guarantee that it'll be delivered when I'm home if it's delayed by DHL again. There is no way to speak to a person over the phone or on WhatsApp which is incredibly frustrating as there is also no option to select if you have an issue.

Claimed loss: next day delivery has turned into a week +, very expensive parcel damaged and absolutely no help received.

Desired outcome: i would like my parcel to be delivered and a response. i would also appreciate the choice for my original parcel to be delivered as well so i can inspect the damage for myself.

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  1. DHL Express Contacts

  2. DHL Express phone numbers
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    More phone numbers
  3. DHL Express emails
  4. DHL Express address
    Heinrich-Brüning-Straße 5, Bonn, 53113, Germany
  5. DHL Express social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 12, 2026
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DHL Express Category
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