Restaurant in general
on the 6/3/22 me and my girlfriend were at the Dennys in Lubbock, Texas #6676 for dinner around 7pm. we were greeting well and they were not busy, the server got our drinks and took our order with out writing everything down, which surprised me, but the main thing was that the music they were playing for one was really loud plus it was some sort of rap and...
Read full complaintManager
Manger Isaiah, is completely rude to his employees and his customers. He is also a creep. He made a false statement saying I have made no contact no show for work in over 3 weeks but I contacted the other manger with the few days I did miss. And also he does not work the shifts I work because he physically changed my schedule. I also have serval textual...
Read full complaintCompliment
We came in around 9 am and free my a young lady and a manager both were very nice we were sat rather quickly for a Sunday. Mary was our server and made us feel welcome we were just passing through back to Ohio. We got our coffee hot and fresh I may mention and the manager I believe he was the general manager came to again to ask how we were and gave us a...
Read full complaintExtremely rude employee
I am a frequent customer at dennys. This is the rudest employee I have ever seen in my life. She accosted me and screamed causing a scene because I layed down for a moment since I was not feeling well. She should be fired. I took a picture of her. She told me I had no other choice but to follow her instructions. Extreme nazi behavior from her part.
Desired outcome: I would like her to be suspended or fired.
waitress and temper
[protected] went to #7095 waited 30 min to be seated that was fine then was seated and waitress came and threw the menus at table said nothing and left i mean she really threw them she came back after bi said wow thats one way to get tips and she said do you have a problem and i said i sure do i do not expect menus to be thrown at me she said you dont like it leave...them my daughter ask for the manager the manager said don;t worry i will take care of you then i ask why would you have a server on the floor that treats customers in that manner she said well we are short of help and dont worry i already called our boss the server was salinda or selinda they would not give us her name and she took her name tag off the manager did take care of us but we will never go there again the manager was rosalinda R the time was about 6pm we finished at 745 pmthe fish i had was rather gooy inside...very disappointed oh yes and the waitress i watched her come into work that day right before we were seated and she even yelled at the manager rosalinda about having to come to work
Desired outcome: the waitress needs to apoligize and be fired noone deserves a job that know they can treat the ones that they take care of can be so rude the whole resturant was watching and listening to her
Service and menu changes
I took my mom to Denny's at 9856 W Camelback Rd in Glendale, AZ for her birthday because I know Denny's has always had a really good birthday breakfast. We get there and learn that not only had the breakfast deal changed but we had to become a member of Denny's Rewards program. I don't go to Denny's often enough to warrant becoming a member of their reward program. However, for my mom, I signed her up for the Denny's reward program. Once I did and we got settled, I learned that my mom could ONLY get a preset "Birthday Slam" that included eggs, pancakes, and choice of meat. Now, my mom is allergic to eggs so we requested to substitute something else but we were informed that the "Birthday Slam" is just eggs, pancakes, and choice of meat with no substitutions allowed. My mom was so upset that she got up and complained to the manager. Fortunately, he did not charge us for the drinks we ordered. Unfortunately, the best he could offer for our dissatisfaction was 20% off our next meal there. He did not ask us what he can do to rectify the situation. He just gave us some customary resolution as allowed by Denny's. We are never going to any Denny's again. Our experience was THAT bad. Later at a completely different restaurant, my mom broke down and cried. This was slowly becoming a really bad birthday for her. Thanks largely to the experience we had at this Denny's. No one should cry like that on their birthday.
Desired outcome: If I were to ask for a resolution, I would ask for Denny's to reconsider their Birthday Slam to allow for substitutions if needed or required.
Customer service
I ordered a cheeseburger and a milkshake and requested it be sliced for take out. The guy who took the order asked about the order about four times…. a cheeseburger and a shake? Finally received order and no shake nor was the burger sliced. Asked to speak with manager Esteban at around 8:00 pm on same day March 28. Manager really didn’t care to speak with...
Read full complaintbreakfast food, service and charges
We were at Denny's in Waldorf Maryland this morning as we have many times before. This morning we had asked about the southwestern skillet that comes with chorizo sausage. We always ordered a skillet breakfast that came with regular sausage, but it was no longer on the menu. The server told us that we could substitute regular sausage for the chorizo, and we said okay that would be great and ordered two skillets with regular sausage. We had ordered coffee and waited ten minutes before getting a cup even though we were the only customers at the time. The skillets came about ten minutes later and the pancakes we ordered came out five minutes later. We never were offered a refill on our coffee. We had to ask for napkins. When the bill came we were shocked to see that we were charged $1.90 on each skillet for changing the chorizo to regular sausage. We were never told there would be a charge to do so and would not have ordered it had we known. The server told us that a manager had to remove the charge and she was shocked to see it too but when we asked for the manager we were told there wasn't one there at the time. This is ridiculous. This breakfast for two that we had to ask for the server to bring things, never had a refill of our coffee and were charged for changing sausage cost us $41.00. I have never paid that much for a breakfast in my life and you can bet I never will again. This is the type of experience that causes restaurants to lose customers.
Desired outcome: Refund in full for a horrible experience.
everything
I went to dennys today at 2am in Missoula MT. I got what the waiter recommended. Cookie Dough pancake plate. Was not all that disappointing, Kinda what one would expect from that order. I followed it up with another recommendation, Some kind of Pepper burger special.
Issues Stem from the place of Business itself. tables Dirty, staffing was short, Food was not seasoned, syrup came inside old liquor bottles and liquor tops. the place was rundown and put back wet... I felt for those employee's.
Desired outcome: Kick them from the franchise. they are slandering our good name.
Missing items from order
I placed an order for delivery from Dennys located on 5825 International Drive in Orlando Florida. They did not deliver the pancakes and coffee although they charged me for them. Several attempts to contact them by phone resulted in a loop of press 1 to place an order and press 2 to speak to a team member. This message repeated for 3 minutes without ever getting through.
Desired outcome: A refund for the missing items as they were add-ons (the pancakes to an order of Moon over Miami and coffee )charged to my credit card.
Check out
My husband and I were at the Denny's in Johnstown Pa at 3156 Elton Road on February 21, 2022 around 140pm. We have eaten there several times. The waitress Suzanne K is wonderful and is very kind; however; we went to go pay after Suzanne provided us with the bill and the person that was checking us out, my husband asked how she was doing and her response to...
Read full complaintIncorrect food / horrible service
I am complaining about the Denny's located at 5855 W. Irlo Bronson, Kissimmee, FL 34746. On February 19th, 20022 we arrived at the Denny's and we have never had a problem at this Denny's and at which point we were seated and given menus and the rest of our party was seated at 6:45 and at that point we didn't get our drinks and the server came around and...
Read full complaintrestroom odor
The restroom odor is so bad it can be smelled well into the dining area.
It has been that way for months, very un-appetizing when one is trying to enjoy food.
Please help the excellent staff in fixing this problem.
If this is sewage problem, should the city water dept. help?
If the bathroom has the "sewage backup" smell, is the kitchen clean?
Desired outcome: Clean smell to the restrooms...
Service
[protected]@gmail.com
Denny's HWY 46 Boerne, Texas. My wife and I went to Denny's for breakfast this morning (12/30) The service was horrible, we waited an hour hoping our breakfast would be coming out out. The waitress never came by to refill coffee and I had to get up and ask another waitress if she could fill my wife's coffee. I mentioned to my wife people who came in after us had their food. I got up and asked our waitress about our order and she never came back to offer an explanation. We decided to leave and I went to check out for our coffee and juice. I told the cashier we never got our order. She disappeared to the kitchen and said our order was never turned in, sorry your waitress is new. I won't be going back ever!
We had stopped going to Denny's a year ago because of poor service. We thought things surely had to improved. We definitely won't be returning.
Being ignored
Good Afternoon,
This past Christmas my family and I went to Dennys for dinner considering it was one of the few places open and typically our experience there is always great. Unfortunately, this experience was very disappointing. After being seated, we waited approximately 30-45 minutes without being waited on until we decided to leave. I would like to believe this was a mistake, but being ignored for that long was unacceptable. I don't want this to be the last time my family and I visit your restaurant so please let me know if there is anything you can do to make up for this. Happy holidays.
Evan Lawrence
Desired outcome: Compensation for lost time on Christmas
This past Christmas my family and I went to Dennys for dinner considering it was one of the few places open and typically our experience there is always great. Unfortunately, this experience was very disappointing. After being seated, we waited approximately 30-45 minutes without being waited on until we decided to leave. I would like to believe this was a mistake, but being ignored for that long was unacceptable. I don't want this to be the last time my family and I visit your restaurant so please let me know if there is anything you can do to make up for this. Happy holidays.
Poor service
Denny's at 201 W Interstate 30, Royse City, TX 75189, [protected]. Today December 20th, 2021, I called the above Denny's at 1020am to place an order. The person that took the call told me it was going to be 30 minutes. I arrive at at the store at 1050am to pick up my order and the same person that took my order told me she hadn't put the order in yet. I...
Read full complaintRewards coupons
Denny's, store # 7832, League City, Texas. Received some coupons as a Denny's Rewards member. One is for $0.01 cent kid's meal with an entrée. The goofball manager called the owners and they would not honor the coupon. Why be a rewards' member if we cannot use these perks? And also there are servers waiting on tables with their masks below their noses and chins, this defeats the purpose of wearing a mask!!
Read full complaintVeterans' Day Free Breakfast was NOT FREE - I was charged $25.81
On Nov 11, 2021, we requested the free breakfast for Veteran's Day. We were handed the official Denny's menu, even though we requested the build-your-own-Veteran's Day special, so we ordered from the menu. I was charged $25.81 with a Military Discount $2.60. I complained and left 5 voice messages at [protected] Ext 700. No response received.
Desired outcome: I am request reimbursement for $25.81 for Free Veteran's Day Breakfast
Management
As a manager of Denny's I feel that this has to be said another manager cussed me out and threatened me in front told customers I then told upper management and nothing is going to be done. With this same manager he clocks in everyday leaves comes back high leaves again for hours disrespects everyone on the clock when he gets back selling drugs on the parking lot and still has a job please if nothing is going to be done I will proceed with a lawyer
Manager at the 900 Crain Drive, Conway, AR 72032
The manager Josh is totally incompetent. He routinely leaves people waiting while there is open tables available. When he finally seats people he tries to seat everyone at once which overloads the kitchen and then the whole process start all over again. I will consider taking my business away from a struggling local Denny's to some place that appreciates my business.
Desired outcome: Manager put in a different role. Teach him how to run a restaurant.
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