Denny's

Denny's on Fairview in Boise, Idaho (Sept. 26, 2021)

We had errands to run with limited time available as my stomach growled from hunger. Our first choice of diners, we rejected when we remembered the seating arrangements were tight and didn't provide for social distancing. We drove past our second choice because the line outside the front doors circled around the side of the building. Our third choice posted a sign that they were closed because of limited staff available to work. Then a light in the sky beaconed to us — Denny's.
A recent commercial flashed in my brain advertising Denny's Bennies. I remember thinking they looked tasty so suggested we try it, apprehensively. My experience with Denny's has been hit or miss. I love their apple pie crisp with ice cream but at times have found the service lacking. But here it sat welcoming us with no lines, no waiting, a sign from the heavens.
Quickly, I noticed that the restaurant was quite sparse of customers. Wondering if it was a lost gem nobody had discovered or whether we were making a huge mistake, I told the waitress we needed a table for two. Ordering was easy because of the aforementioned commercial. While sipping our coffee and waiting for our food to arrive, I overheard a couple at an adjacent table order Denny's Bennies. They were informed that this item was unavailable because they were out of hollandaise sauce.
Interesting because I knew the ingredients for the sauce are pretty simple: butter, egg yolks, lemon juice, dijon, salt and cayenne pepper, a recipe that only requires a few minutes to prepare from start to finish. Confused to hear the lack of supplies and knowing we were not given the same information, I called to our waitress.
When I asked about the hollandaise sauce she wondered off to check. Returning she explained they were out of the powered mix and offered the same menu item with a substitution, queso dip. As my testbeds rebelled at that thought, I asked to see the menu again thinking they are sure spending a lot of money on advertising for something they don't have.
Ok. Sometimes things are simply our of our control so we changed our order but before our waitress left requested coffee refills. As we waited, my husband and I entertained ourselves by trying to identify the images on the waiter's tattoos that trailed up his arms, around his neck and over his head, quite a detailed a piece of art. We killed a little time visiting with the customers next to us until their order arrived and they left in anger because it was not what they ordered.
By now, our apprehensions had multiplied but I questioned, "How bad can they screw up an egg scramble?" We started drinking some water because our coffee cups were empty.
When our orders arrived, my question was answered and I really don't know how the cook accomplished this. In front of me sat a sizzling egg scrambled on a black skillet. I forked through the ingredients: diced potatoes, sausage, bacon, mushrooms, spinach, peppers, and onions. The aroma was intoxicating and the flavor divine. When the waitress returned and asked if we enjoyed the meal, I replied honestly, " I love the flavor but do not understand why my egg scramble has no eggs."
Just as I finished clearing my skillet, a plate of scrambled eggs was placed in front of me with an apology — but no coffee. Though we were full but not content, we asked for a bill. When it came, I was too frustrated to point out we were charged for Denny's Bennies, the item they did not have. When the waitress proudly announced she did not charge us for the coffee, I refrained from pointing out we didn't get much coffee but also didn't thank her.

Manager very loudly told server to seat us in the corner! Other customers heard and we were embarrassed. The server led us to the far corner of the restaurant on the other side of where the other customers were seated. What? So we were upset and decided not to eat at this restaurant because of the rude behavior of that manager. On the way out we spoke to the server and she apologized profusely and we asked why did the manager act this way? She said she didn't know. During this time, the manager was glancing at us angrily. We feel she should be reprimanded. Please respond soon. Thank you. The location is Jensen and Highway 99 in Fresno, California.

I am regular there, and I usually see Anyssa. But today my regular server Anyssa was leaving so they had assigned Heather, which is fine but unfortunately I was not satisfied and I am very disgusted with her attitude. She's unprofessional and she should not work there if she doesn't like to serve. Before she took my order I can hear and see her on the phone screaming. After she had hung up she came to take my order, she didn't bother to ask which type of bread we'd like so I told her that I believe my order come with bread so she had apologize. Which is fine…I had also order chicken tender with 2 different sauce. She brought the sauce in like a small creamer thing so I had ask Anyssa if I can get a saucer thing so I can dip my tenders n fries easily. I understand people mess up sometime. I didn't give anyone any problems and continue to eat. While I was having a conversation with my reg server, Heather than approach my table and her words :I know it's story time but how is everything. I see can the tension and for whatever reason that was, I feel disrespected, I don't know who the [censored] in their right mind would approach customers like that, and why she felt comfortable enough to even say that. Never in my life did I ever have this problem with any servers at Denny! One thing for sure I will never go back there as long as she's there. I will make sure you will no longer have business from me or anyone I know! I'm Disgusted !

Upon a tree I was ignored by Christine said that I can wait in line much longer than necessary to be forced to wait for over an hour for my omelet to be prepared watching a very large very angry white man with tickets or all together ignore questions from his teammates. Tech number two inches he joins cook number one and their mission to destroy the service today. Many are suffering due to the pandemic and are out of work while this associate somehow has clicked by and moves with no purpose with no motivation at his very very slow speed. For him to curse at your other employees and a dining room filled with your gas seems to me to be completely inappropriate I personally watch the table with small children get up and leave do the behavior of this person. I I truly hope something is done about the problem and Russellville Arkansas with your overweight Cooks with the attitude problems how dare they speak to their team members with such disdain I hope someone somewhere in that company can reach out and Coach this this restaurant. Not only was he inappropriate and rude I never even got my food the audacity apparently the time and money of dennys guests is so much less important to this disgraceful excuse for a cook than his own peace to move at his place. DISGRACEFUL

Me and my wife came in on March 14, 2020 around 1:00-1:30. And the Unprofessional Manager Mendez offer us an orange juice. The food already took awhile for it to come out. And when Heather brought the food said they had to make some more wings because one dropped on the floor. So my orange juice was gone she never offered us an refilled. So I asked her could I get a refilled and her responses was oh I would have to charge you for an refill. And I told her I didn't know because the manager didn't mention it to us from the beginning. So I asked her could I just get a drink. And her responses was I would have to charge you for a drink. So me and my wife decided to leave not eat or out food. And asked could we talk to the manager and we explain to him what was going on so we get the police called on us for no odd reason because I told him we don't won't our food and didn't even get to eat it or take it with us because by the time he was doing all talking and talking to the police officer the waitress was throwing our food away. And it's also unprofessional for her to be serving food selling like cigarette smoke. And I might be thinking about filling a lawsuit

end of an era i, ve been a Dennys customer for 45yrs, but that has came to an end whoever is running your corp. is running it into the ground, i used to search out a Dennys but from here on out will never go again and will disuade anyone i can ...
when my wife and i cant even get breakfast for under 40.00 theres somthing wrong and not to mention the portions have become minuscule and the prices are like you are eating filet minion, you guy, s have truley gone off the deep end you should be ashamed of yourself!