Denny's review: My wrong order, the handling of my complaint by the store manager and following you steps process to file a complaint.

I placed and phone order on 9.16.2026 around 6: 15 PM. Order # 1538150. The order was repeated back 3 times and it was correct. Got to the restaurant to pick up the order and the young gentleman asked the young lady working with him if she had checked the order because of the comments. she said yes. Got home and the hamburger was wrong. The lettuce, tomato, mayo & onions were not on the order. I call the store and spoke to the manager. I told him what was wrong and ask to get the complete order replaced because it would be cold by the time I got home. He told me no. I went back to the restaurant with the order and had to wait 20 or 30 minutes for him to come from outside and address my concerns. When he did come in to address my concerns all he did was put some lettuce, tomato, onions and mayo in a cup. I asked to have the order replaced again because both burgers and fries were cold. He said no. There was nothing he could do because the order was placed by phone and not in the store. While there another couple came in with the wrong order. They had my order. He replaced their order but not mine. I have placed a hold on the amount ($ 28.71) charged to my credit card. I don't feel I should not have to pay for cold food and the lack of customer service shown by the manger. I tried to follow the step you have online on how to file a complaint (tried 3 times) only to be told that you cannot accept calls. I have visited this restaurant before and always have had a pleasant experience