Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Computer Hardware Dell Horrible so called, "escalations team."
Dell

Dell review: Horrible so called, "escalations team."

Author of the review
4:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sometime in April of 2023; I unfortunately decided to purchase a Dell PC. I believe it was an m15 R7 model. Within a month or so, the computer became defective. With that purchase, I also purchased the premium support extended warranty which is a load of crap because Dell refuses to offer any decent warranty on any of their systems and uses hard sell tactics that lack transparency and coerces a customer to purchase their overpriced premium support service. Many of the technicians are rude, condescending, lack transparency, and provide horrible customer service! This must be one of the worst companies I have EVER dealt with! Monkeys can do a better job than they can!

What company do you know that would send a customer 6, yes, 6 defective computers? Then, some SOB, named Rajish something or another had the audacity to accuse me of stealing one of their POS PC's that was supposed to have been returned to them. Now what am I going to do with a POS [censored] computer with a faulty bios/motherboard among other hardware/software issues?

There MUST be a reason WHY SO MANY of their customers are complaining about their horrific service from the BBB, complaints.com, and various other social media sites! So thousands of people can't be wrong! And, where is the wonderful Mr. Michael Dell, CEO, doing about all of this, ABSOLUTELY NOTHING! But he knows how to have his hand out for his fat paycheck he gets!

The current system I have now is: Alienware m16 R1; Service Tag: 1473MX3; Express Service Code: [protected]. I'm sure this will go to another "Rajish: who will be equally ignorant and vomit the same crap that they all do! The company is run by foreigners who have absolutely no idea of what the hell they are doing! Mr. Dell should be ashamed of himself letting all those Indians trash his company!

Lastly, I can 100% guarantee that this will NOT be successfully resolved! If not, then class action lawsuit! Karma is a [censored]!

Claimed loss: $3,000 a FULL apology and (re)-training for ALL the staff in India!!

Desired outcome: Either a FULL refund or a brand new top of the line replacement X16 with the new systems about to come out within the next 3 to 6 months!

Confidential Information Hidden: This section contains confidential information visible to verified Dell representatives only. If you are affiliated with Dell, please claim your business to access these details.

Update by mumray2k
Mar 24, 2024 4:48 pm EDT

If you or ANYONE you know has had ANY issue with Dell please contact me as I would like to start a class action law suit against them!

More
Send message
Copy link
Report
0 comments
Add a comment

More Dell reviews & complaints

Dell - hard drive failures 118
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - Defective tv, poor service 146
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell is a scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - defective product - horrible service 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - Dell sent me a computer I did not want and won't give my $6000 back! 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - dell gold support
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell - I know Dell has been struggling as a company and brand
Dell - You can't beat Dell.com
Dell - inspiron 20 3000 3043 1
Dell - abject customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Dell reviews and complaints

  1. Dell Contacts

  2. Dell phone numbers
    +1 (800) 285-1653
    Click up if you have successfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 285-1653 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 285-1653 phone number
    USA and Canada
    1300 655 533
    Click up if you have successfully reached Dell by calling 1300 655 533 phone number 2 2 users reported that they have successfully reached Dell by calling 1300 655 533 phone number Click down if you have unsuccessfully reached Dell by calling 1300 655 533 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1300 655 533 phone number
    100%
    Confidence score
    Australia
    +1 (800) 425-0088
    Click up if you have successfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 425-0088 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 425-0088 phone number
    India
    1800 880 022
    Click up if you have successfully reached Dell by calling 1800 880 022 phone number 1 1 users reported that they have successfully reached Dell by calling 1800 880 022 phone number Click down if you have unsuccessfully reached Dell by calling 1800 880 022 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1800 880 022 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 280-3355
    Click up if you have successfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 280-3355 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 280-3355 phone number
    Singapore
    8000 441 3889
    Click up if you have successfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have successfully reached Dell by calling 8000 441 3889 phone number Click down if you have unsuccessfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 8000 441 3889 phone number
    UAE
    +1 (866) 563-4425
    Click up if you have successfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (866) 563-4425 phone number Click down if you have unsuccessfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (866) 563-4425 phone number
    Mexico
    +1 (512) 728-7424
    Click up if you have successfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (512) 728-7424 phone number Click down if you have unsuccessfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (512) 728-7424 phone number
    International
    +44 800 028 2660
    Click up if you have successfully reached Dell by calling +44 800 028 2660 phone number 1 1 users reported that they have successfully reached Dell by calling +44 800 028 2660 phone number Click down if you have unsuccessfully reached Dell by calling +44 800 028 2660 phone number 3 3 users reported that they have UNsuccessfully reached Dell by calling +44 800 028 2660 phone number
    United Kingdom
    +64 800 446 255
    Click up if you have successfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have successfully reached Dell by calling +64 800 446 255 phone number Click down if you have unsuccessfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +64 800 446 255 phone number
    New Zealand
    +43 820 2405 3017
    Click up if you have successfully reached Dell by calling +43 820 2405 3017 phone number 1 1 users reported that they have successfully reached Dell by calling +43 820 2405 3017 phone number Click down if you have unsuccessfully reached Dell by calling +43 820 2405 3017 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +43 820 2405 3017 phone number
    100%
    Confidence score
    Austria
    +32 24 819 288
    Click up if you have successfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have successfully reached Dell by calling +32 24 819 288 phone number Click down if you have unsuccessfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +32 24 819 288 phone number
    Belgium
    +45 70 230 182
    Click up if you have successfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have successfully reached Dell by calling +45 70 230 182 phone number Click down if you have unsuccessfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +45 70 230 182 phone number
    Denmark
    +358 207 533 555
    Click up if you have successfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have successfully reached Dell by calling +358 207 533 555 phone number Click down if you have unsuccessfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +358 207 533 555 phone number
    Finland
    +33 969 367 129
    Click up if you have successfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have successfully reached Dell by calling +33 969 367 129 phone number Click down if you have unsuccessfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +33 969 367 129 phone number
    France
    +49 699 792 7200
    Click up if you have successfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have successfully reached Dell by calling +49 699 792 7200 phone number Click down if you have unsuccessfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +49 699 792 7200 phone number
    Germany
    +353 180 024 6105
    Click up if you have successfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have successfully reached Dell by calling +353 180 024 6105 phone number Click down if you have unsuccessfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +353 180 024 6105 phone number
    Ireland
    +39 257 782 690
    Click up if you have successfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have successfully reached Dell by calling +39 257 782 690 phone number Click down if you have unsuccessfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +39 257 782 690 phone number
    Italy
    +31 206 744 500
    Click up if you have successfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have successfully reached Dell by calling +31 206 744 500 phone number Click down if you have unsuccessfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +31 206 744 500 phone number
    Netherlands
    +47 67 116 882
    Click up if you have successfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have successfully reached Dell by calling +47 67 116 882 phone number Click down if you have unsuccessfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +47 67 116 882 phone number
    Norway
    +34 902 100 130
    Click up if you have successfully reached Dell by calling +34 902 100 130 phone number 1 1 users reported that they have successfully reached Dell by calling +34 902 100 130 phone number Click down if you have unsuccessfully reached Dell by calling +34 902 100 130 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +34 902 100 130 phone number
    100%
    Confidence score
    Spain
    +46 859 005 199
    Click up if you have successfully reached Dell by calling +46 859 005 199 phone number 0 0 users reported that they have successfully reached Dell by calling +46 859 005 199 phone number Click down if you have unsuccessfully reached Dell by calling +46 859 005 199 phone number 1 1 users reported that they have UNsuccessfully reached Dell by calling +46 859 005 199 phone number
    Sweden
    +41 844 811 411
    Click up if you have successfully reached Dell by calling +41 844 811 411 phone number 1 1 users reported that they have successfully reached Dell by calling +41 844 811 411 phone number Click down if you have unsuccessfully reached Dell by calling +41 844 811 411 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +41 844 811 411 phone number
    100%
    Confidence score
    Switzerland
    +86 400 886 8610
    Click up if you have successfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have successfully reached Dell by calling +86 400 886 8610 phone number Click down if you have unsuccessfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +86 400 886 8610 phone number
    China
    +81 120 198 226
    Click up if you have successfully reached Dell by calling +81 120 198 226 phone number 1 1 users reported that they have successfully reached Dell by calling +81 120 198 226 phone number Click down if you have unsuccessfully reached Dell by calling +81 120 198 226 phone number 2 2 users reported that they have UNsuccessfully reached Dell by calling +81 120 198 226 phone number
    Japan
    +63 26 632 000
    Click up if you have successfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have successfully reached Dell by calling +63 26 632 000 phone number Click down if you have unsuccessfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +63 26 632 000 phone number
    Philippines
    +966 800 844 3743
    Click up if you have successfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have successfully reached Dell by calling +966 800 844 3743 phone number Click down if you have unsuccessfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +966 800 844 3743 phone number
    Saudi Arabia
    +27 800 167 000
    Click up if you have successfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have successfully reached Dell by calling +27 800 167 000 phone number Click down if you have unsuccessfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +27 800 167 000 phone number
    South Africa
    +82 802 003 800
    Click up if you have successfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have successfully reached Dell by calling +82 802 003 800 phone number Click down if you have unsuccessfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +82 802 003 800 phone number
    South Korea
    +886 801 861 011
    Click up if you have successfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have successfully reached Dell by calling +886 801 861 011 phone number Click down if you have unsuccessfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +886 801 861 011 phone number
    Taiwan
    +66 26 707 250
    Click up if you have successfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have successfully reached Dell by calling +66 26 707 250 phone number Click down if you have unsuccessfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +66 26 707 250 phone number
    Thailand
    +54 800 222 0154
    Click up if you have successfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have successfully reached Dell by calling +54 800 222 0154 phone number Click down if you have unsuccessfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +54 800 222 0154 phone number
    Argentina
    +55 800 970 3355
    Click up if you have successfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have successfully reached Dell by calling +55 800 970 3355 phone number Click down if you have unsuccessfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +55 800 970 3355 phone number
    Brazil
    More phone numbers
  3. Dell emails
  4. Dell address
    One Dell Way, RR1-61, Round Rock, Texas, 78682, United States
  5. Dell social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 20, 2025
  7. View all Dell contacts
Dell Category
Dell is ranked 4 among 331 companies in the Computer Hardware category
#02 HP HP #03 Valve Valve #04 Dell Dell #05 NVIDIA NVIDIA #06 Intel Intel

Most discussed Dell complaints

Laptop delivery failure and false promises about replacement
1
(opinions to this review)
Dell Alternatives
Parts People 6 reviews AES Modules 3 reviews PCHub 10 reviews Desert River Solutions 1 review HotStick USA 2 reviews