Dell Inspiron 1525hard drive failures

I purchaed a Dell Inspiron 1525 Laptop on December 2008. In April of 2009 my hard drive completly failed for reason I still don't know. Rather than go through the B.S. of trying to get Dell to stand behind their warranty promises (I read the other complaints only after it failed) and all the wasted time and issues that always go along with trying to get any company these days to stand behind their product, I just went and replaced the 250mb Western Digital Scorpio Blue hard drive with a new one at a cost of $65. I also sucked up the lost family photos and itune songs thinking I had corrected the problem and the new hard drive. Low and behold, my new hard drive just failed on me as well in August 2009. Well enough is enough, I just listed the shell of my Dell laptop on ebay and shelled out the money for a new Apple MacBook Pro and the wireless backup drive. And even though it cost me more than my Dell did, I have read the writing on the wall and the outstanding reviews on the MacBook. I also no longer want to deal with the B.S. that seems to accompany a PC. My advice, avoid the Dell Inspiron 1525. I think it has an overheating problem that fries the hard drive after several months, either that or the hard drives are junk to begin with.

Responses

  • Ju
    Julie Thomas Aug 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    DON'T BUY ANYTHING FROM DELL. In March I sent Dell a check to pay off the purchase of a laptop that I had purchased on an interest bearing account. I also had a non-interest bearing purchase that I said I would continue to pay off in the interest free period. Dell misapplied the payment and paid off the interest free account. I wrote every month telling them of their error and they never replied. Now that everything has been paid off they continue to insist that I owe them over $100 in interest. Finally, this week (August 23) they inform me that it is their "policy" to apply payments to the oldest account, and that since it is an automated process they are unable to apply payments as directed by the customer!! As this "policy" is not stated anywhere and they neglected to reply to any of my letters over 5 months I continued to refuse to pay and sent further documentation and copies of my letters. Their latest offer is to reduce the amount due to $36. I am tired of fighting over this and will pay the amount, but DON'T BUY ANYTHING FROM DELL

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  • Yu
    Yusuf Dohadwala Sep 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My strong recommendation to all, don't buy anything from Dell India. They have the worst customer service. They are only good at irritating and frustrating the customer so that we forgets complaining.

    They shipped me a Damaged product and when i complaint to them, they argued with me that system is perfect without seeing it physically. I am placed in Mumbai and their customer service department is in Bangalore. I would say that they are simply idiots and don't know what they talk.

    Be careful while buying. Its been 3 months and i am still fighting with them. Running to consumer courts.

    Regards,

    Yusuf Dohadwala

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  • Rh
    rhonda lees Jan 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just tried to order a simple black ink cartridge for a Dell 720 printer, since you can only get replacement cartridges through Dell. I tried purchasing on-line. The price was $32.99 incl. shipping, but they wanted me to sign up for a mastercard program in order to process my order. I didn't want to do that. I tried to call their 1-800 line and was told the price went up to $40.00 if I didn't purchase on-line, although I had the advertised on-line price right in front of me. What a scam - $8.00 more and a whole bunch of multi-level voice messaging you have to drill down through to get a customer representative who is unwilling/unable to match their own advertised price!! Then he had the gall to put me back into the call que and I had to go through it again.

    To try to get anyone to talk to was a nightmare. There are no real representatives available. I think their call/product purchase centre is located elsewhere, besides Canada and they just don't give a 'hoot'. I wasted over an hour of my time trying to get a simple black ink cartridge that I could have run down to my local retail office supplies store to get if they had it in stock of if it had been any other printer. Thankfully, I found a compatible ink cartridge.

    To Hell with Dell! I will never buy products that don't have easy access to part and accessories - especially a Dell printer. Their customer service sucks on the web, and on the phone! There is just no way for a customer to access this company except by being squeezed into their "customer/menu format" that fails miserably at addressing real people's needs.

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  • Da
    Dawn Moneyhan Apr 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Try this attorney, I wrote to them tonight!
    E-Mail: [email protected]
    Firm Website: www.lieffcabraser.com

    My Dell laptop actually burned my arm this time, after 3 trips in for repair of the same problem, and still it is faulty. It overheats, burns out the components inside. Now they tell me that my warranty has run out and I have to pay for tech support and any repairs, and shipping! Why would I believe they'd fix it this time because I'm paying for it? Why should I have to foot the bill for something they assured me less than 6 months ago was fixed? I'm not sitting here and letting them get away with this, I will do something or die trying. I spent a bit of time in tears today myself, after an hour on hold and of arguing with 2 of their tech support idiots. Someone needs to put this company out of business... with enough lawsuits for the harm they've caused, maybe there is hope that Dell will finally Die! Dell computers...spawned by Satan and attended to by his flock. Time for God to step in and squash them flat!

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  • Na
    Nancy Kepley Apr 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    TECHNICAL SUPPORT TO SENIORS AWFUL! MUST BE ON PHONE FOR HOURS WITH REPRESENTATIVES WITH BROKEN ENGLISH - AND SPEAK FAST. IMPOSSIBLE TO FOR MY SENIOR MOTHER TO UNDERSTAND. WILL NOT COME OUT AND FIX COMPUTER AS PURCHASED THE "IN-HOME WARRANTY" AS PEACE OF MIND FOR HER. COMPUTER STILL NOT WORKING - ESTIMATING 20 PLUS HOURS ON PHONE WITH TECHNICAL SUPPORT

    WILL NOT BUY ANOTHER DELL PRODUCT - IT'S A SHAME - I HAVE OWNED 7 PREVIOUSLY THAT WORKED PERFECTLY - AND RECEIVE ABSOLUTELY NO RESOLUTIONS FOR THIS ONE FAULTY COMPUTER.

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  • Ed
    edebbws07 May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Okay so heres the deal, I went get on my computer when my keyboard wouldn't work, so I contacted dell and they sent me a new keyboard, so that wouldn't work either, they then sent me this huge box to send my whole system to them, so they can fix this and any other underlying problems, well I received it, I was instructed to remove hard drive before shipment, I inserted the hard drive and made sure the battery and ac adapter were disconnected. So then I again contacted dell, they said they would send me a "factory installed" hard drive, well I just received it today, not only did it have a sticker that said refurbished, but it didn't work either. So basically at this point, I'm ready to throw my system against the wall. By the way I have a Inspiron B130, I was told it was the best money could buy. Boy was the wool pulled over my eyes.

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  • Ma
    Maksa Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i was dell fan but now no more... i have few systems from dell. but from last 3 shopping every time i get faulty system. they do free replacement but what is the use. it takes at least 10 to 15 days. now i have issue with XPS M1330. and this time i am planing to ask for refund for sure.

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  • An
    andrea Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    As someone who is A+ certified and pretty good at solving problems I don't understand why Dell is incapable of solving a simple problem. I was cut off with one tech and got another. This computer, a Dell 5150 desktop has had 3 motherboards, 2 batteries, and now a new useless hard drive. Below is my answer to someone who just noted that the tech called the wrong number.

    This is taking too long to resolve! I paid for support. I shouldn't have to do this myself! If you send someone over to replace a part he should test it, he should have all the parts he needs and, since it's a hard drive with personal data on it, there ought to be instructions on how to transfer the data to the new hard drive. He should not be telling me his problems with fuel reimbursements. He should not be telling me he doesn't want to return to put the cable on. The hard drive should have been formatted! WHAT IS WRONG WITH YOU PEOPLE!!! DON'T YOU UNDERSTAND THAT WE WANT SUPPORT? I'M SICK AND TIRED OF THIS!!!

    With all the time and money you are spending on this you should be sending me a new computer. This computer has had 3 motherboards including the one it came with. It now has a new hard drive. I'll say it again: I PAID FOR A SUPPORT CONTRACT, NOT A HIGH AND DRY, DON'T BOTHER US CONTRACT!!! I will never ever recommend a Dell computer to anyone. As soon as the contract I have with you is up I'm buying a Mac. This is not support: this is aggravation and it's for no reason. I want a working hard drive so I can be sure that when the original one dies I have a backup! I don't want to keep on going through this. Does anyone out there care enough to do their best to keep a customer happy?

    -----Original Message-----
    From: US_ACS_REL_Outstanding_Issues [mailto:[email protected]]
    Sent: Tuesday, November 11, 2008 12:44 PM
    To: Alterman, Andrea
    Subject: **DELL SUPPORT** REC WEB ESCALATION KANA:24999365FUSION:13285130 (DO NOT CLOSE)** (KMM89724576I57L0KM)

    Good morning,

    I see that the technician has noted in the case log that they will try again today. I will add this information so that they can be reminded to use your home number.

    If you are unsuccessful reaching the technician within a reasonable amount of time I can assist you. However, I am available only during my working hours listed below.

    Regards,

    Brad - CBG/SMB Resolution Expert Center
    Monday ? Friday 8:00 AM -5:00 PM CST
    UID: 01994
    Case: 625702561

    Problem: The replacement hard drive is still not working properly or to my satisfaction. I was supposed to receive a call tonight to help me set it up. The technician called me at work LAST night under the mistaken impression that that was my home number. I had given her my home number and said that Tuesday would be a good night to do this.

    0 Votes
  • Di
    Disappointed Dell Feb 01, 2009

    I will NEVER buy a Dell product again. It was my first and my last. Not only have I NEVER had anywhere near as many problems from day one for over a year now, but also screwed over by a promotion with my purchase that now they deny. I will NEVER EVER even consider a Dell product again due to major disappointment, and I paid way too much money for this. I wish I would have stuck with Toshiba which was a GREAT product and service. I made the mistake of thinking that Dell meant quality. Boy was I wrong.

    0 Votes
  • In
    inspiron 1525 Feb 06, 2009

    dell service is very bad

    0 Votes
  • Ma
    Mailman Feb 11, 2009

    I purchased a 2yr warranty from Dell when I bought my laptop, my battery died 2 weeks before the warranty runs out, this Feb. 16/09.They say the warranty does not cover it for the term of my warranty, ONLY 1yr on battery!!.They say no way, some of the 1505 computers are being recalled!! for battery problems, I sure have one, they even offer For An EXTRA charge I could talk to some one in the USA not some other foreign country, Plus they switch you from one operator to another one, YESSSS I'm Pissed, wouldn't you be !! Is this the case with All pc laptops!!

    0 Votes
  • Fe
    FED UP Jun 03, 2009

    Dell tech support does the same test over and over after being told these test already have been completed to fix the same problem, having replaced three video cards, mother board, and hard drive due to the same problem and spending over 20 hours on the telephone to india finally had to demand a supervisor for 15 minutes to get to one who would listen. all the rest just wanted to run the same test and then say i did not buy the unit as one basically calling me a liar. finally they agreed to send a refurbished tower to replace the one i have only had less than a year. VERY POOR SUPPORT BY GATEWAY NEXT TIME

    0 Votes
  • Ge
    GeneralStark Jun 03, 2009

    Check out www.classadvocate.com. Click on Dell and see pending class action investigations and lawsuits regarding their service and computers.

    0 Votes
  • Br
    brugha Sep 21, 2009

    Similar problem- Inspiron 1525 HD completely shat itself. SMART failures, overheating, PC freezing. Actually went through 1 hour of telephone diagnostics only to be told that I should buy a 3mm Philips screwdriver to remove the HDD myself in order to continue the telephone dignostics.
    Despite purchasing warranty and 3yr support that includes "In-home service after Remote Diagnosis"..

    They'll argue that the Remote Diagnosis isn't complete so they won't send out an engineer. I say they had an hour of my time performing diagnostic tests. That's enough. I'm not an engineer so I'm not going to unscrew a HDD. Funny thing is that it would take 10 minutes of a Dell engineer's time to suss out (admit what everyone suspects)- that the Inspiron 1525 HDD's are either of poor quality (overheating) or badly configured.

    Have Dell really got so bad that they're asking home customers to buy a screwdriver ?

    0 Votes
  • Ro
    roadrunner32 Sep 23, 2009

    I ordered a dell dimension 2400 back in 2004 and cost me 1200 dollars so it was about 20 dollars a month i paid that in till jan. 05 then i got my tax refund then paid the computer off in full. 2 mts. later they call saying i owe 3, 000 something dollars i said i paid it in full even sent them a copy of the invoice that said 0.00 balance on it from dell. I sent that same invoice over 5 times they still havn't gotten it straight im through paying for there computer and wont take it off my credit.

    0 Votes
  • Ch
    Christy Berry Sep 26, 2009

    I also have a dell 1525 and my hard drive just went bad (so I think). We had previously purchased a laptop dell 1501 brand new, messed up from the start. After hours on the phone and techs coming to my home; I told Dell I wanted a new notebook or my money back. They told me that they would send me a new notebook out. Since they didn't make the model they would send something out equivalent to what I had. I get the notebook, it's a 1525 refurbished!!! WHAT!! I paid for a brand new one!!! Ok so I said forget it, it does have extras like blue ray blah blah. I called and told them I wanted my warranty extended since they gave me a refurbished. They said they would til Oct 09. Ok today is Sept 26, 2009 and guess what the hard drive went out. Go to call and my warranty has ran out (they lied, why would that surprise me!) and so I'm stuck. My advise to all "NEVER BUY FROM DELL" they lie and the products are a piece of junk!!!

    0 Votes
  • Ta
    tarique000 Nov 05, 2009

    Dear Sir,

    I would like to inform you, I bought a Laptop 1 month back(Oct) through your Business Partner Jimmy Sales(Computer Zone), Siwna, Bihar, India. I got some issue in laptop, then I visit your Business Partner Shop, He did not give me any
    response, and he puzzled and irritated me . I sit 4 hrs in his office but he could not give any response. plz I am requesting to all Senior Officer of Dell's laptop to resolve the issue asap.
    plz guide me where I have to go for any complian.

    Rgds,
    Anwar

    0 Votes
  • Kf
    kfair842 Nov 09, 2009

    Dell and their customer support are horrible!!! You buy a computer then they nickel and dime you to death. You buy a new computer then have to pay hundreds of dollars for their hardware and or software help. I already paid hundreds of dollars to get a new computer and now they wont help you unless you pay $200 more for software help. What a bunch of (#$(#&.
    I have been been on the phone or online with Dell for over 4 hours. They put you on hold until the phone disconnects and online they disconnect you.
    I will NEVER EVER buy another dell computer. Creedy stupid ### is all they are!!!

    0 Votes
  • Dd
    DDo66 Dec 01, 2009

    I cannot put into words how dissatisfied I am. I bought a Dell laptop back in 2005 and 2 weeks out of warranty, something in the motherboard shut down. I paid for a new laptop since they refused to fix it since it was supposedly out of warranty. I had to purchase a new laptop, allegedly at a discounted rate since I did talk to over 30 reps trying to either receive a replacement or get my old fixed. I called every day for over 2 months!!!and my computer, after I paid, came back twice to me unfixed. When I received a new laptop, I had lost my job since my hard drive was not salvageable and i did not have access to a computer over 2 months!!! Did they care? Was I compensted? Hell no. I could not believe that they continually sent the laptop back to me in the same condition even after I had paid Dell. I was soooooo frustrated...not to mention all dell services were in either India or Canada...they had no regard for my issue. Now, three months later I am having issues with this laptop where they only provided me with trial periods for the services I had initially paid for and I do not have access to the documents for work. Another job gone!!! I have called 4 times and no one has returned my call. i paid for all of these features. Seriously, don't buy Dell products, they could give a ### whether you are happy or pissed. They have no customer service and they take any matter lightly. Hope this helps people because this review was to warn others.

    0 Votes
  • Sa
    SAM_LeBlanc Dec 03, 2009

    Dell Inspiron 1525, bought brand new and within 2 months the hard drive crapped out... it was replaced under warranty and 11 months later.. you guessed it... crapola! Dell will not stand behind their products, they are too busy sucking hard earned dollars out of the pockets of unsuspecting consumers.

    0 Votes
  • Sc
    Scisko Dec 08, 2009

    My recent experience with purchasing a computer through Dell corporation via mail order has been one of the most horrible of my "consumer" career!

    To begin with, my order was plagued with incorrect orders that had to be correct several times. This was a process that took well over a month to correct because I had such a difficult time actually conecting with the proper agent.

    Once the order had been corrected, the time frame for delivery proved to be entirely inaccurate. When I opted to pay via debit card over the phone I was assured (a total of five different times) that the amount approved by my bank would be held until delvery date. Not only was this not the case but when my bank manager and I went back through the electronic orders on my account we discovered that ithad never been order by Dell in the first place. Subsequently, my banking account suffered a number of uncessary fees which I was responsible for paying.

    Let's move on to delivery. When the delivery was due to arrive (some two months later) I was assured that the items would be delivered in a manner that would require a signature because I was concerned about items of this value being left on my front porch. As you may probably guess, the items were left on the front porch accessible to anyone who might come by and decide to pick them up. I believe this actually happened with the delivery with the speaker bar that was ordered. Dell advised me that the speaker had been delivered on a certain date but we never received it. They said they would send me another one but when that arrived it was not correct because I have never been able to access sound on this computer. I still cannot to this day, despite my numerrous attempts to correct the situation.

    Obviously, I considered returning to entire mess back to Dell but I was told I would have to pay a $400.00 re stocking fee to do so. I have lost out on so much money due to bank charges etc, , this will only add insult to injury.

    During the conversations I have had with

    Dell corporation, and they are too numerous to count, I would say only that only abut one quarter of these conversations were with individuals who were able to communicate with me without difficulty. The language barrier that existed between the Dell representative and myself was overwhelming. I am a teacher who is a great advocate for tolerance and understanding when it comes to working with those from diverse cultures, but this experience was incredible challenging despite my best efforts. In fact, I chose Dell in the first place because my school district had Dell computers. When I returned to school in September I discovered that all computers in the district were being replaced with HP computers due to the poor quality of Dell equipment and poor customer service.

    The last computer I purchased before this was an HP that my husband and I purchased for our family in 1998. This computer is still running strong; despite is diminished capabilities due to its age. My teenagers still opt to use the HP over the brand new Dell because every time the log on there is yet another crisis to deal with. (Let's not forget it still doesn't have any sound!!!)

    This company should take some responsibilty for the hardships it has brought on this family who operate under a limited income (We are both educators), despite the sacrifices we make for the general welfare of our nation's youth.

    Additionally, if Dell is going to continue to advertised as they have been, they should do all in their power to make sure that their product and service match their advertising claims. I have never made a complaint of this nature before, but I feel compelled to warn an unsuspecting public.

    0 Votes
  • De
    dellaholic Dec 08, 2009

    I have bought 3 computers from Dell at various times for my business. I usually lease with a $1 buy out at the end of the lease. My last computer was paid for in April of this year. I heard nothing more and assumed I would not hear any more. In August I got a bill for an additional $300 stating that I had not selected the $1 buy out and would need to pay. After calculating the return shipping and hassle I decided to pay the bill. Yesterday I recieved another bill for $612 stating that a computer glitch had caused me not to be billed for the lease end. I freaked and called customer service and after a jolly 20 minutes of pushing this and that button and waiting I finally spoke to a woman who informed me that this bill was for a comuter I finished paying for in November 2008. WTF!!! was my response. This was my second computer glitch- I concluded that they must be running Dell computers in their own finance department. I asked that every payment I have ever made and every contract I have ever signed be sent to me and that they prove to me that a $1000 laptop computer is worth $612 after I have already paid for it twice on the lease. So far no response. Please do yourself a favor and buy anthing else but a Dell, save your sanity...

    0 Votes
  • Sh
    Sharke Dec 21, 2009

    This is the worse service from compny tht i've ever hd. I'm typing with my new keybord tht is defective. I was trying to do is get replcement. The letters 1qaz (using on screen keybord thru Accessibility on my computer to give the defective letters). It took 1 hr and 15 min for them to authorize a replacement. Everything I use is Dell, but no more. Was getting ready to order a new computer from them until this experience.

    0 Votes
  • Ke
    Kemuro Dec 23, 2009

    Purchased a mini notebook for spouses birthday. could not get it to work, had friend try, same problems. called Dell, tech support for over 3 hours. transferred to other department.. over 21 days old, cost minimum $89 to repair. NEVER WORKED !!! no return possible, cost for repair of something new that has never connected to internet. Techs want to delete all info... FINE.. there is and never was any. IDIOTS !!! BACK TO HP FOR ME.

    0 Votes
  • Hi
    HighlyPissedGuy1 Dec 28, 2009

    I don't know what the hell is wrong with this damn Inspiron 1525, but reading all over the rest of the reviews let me know that DELL GOT ME GOOD! Im a person who uses my computer for hours at a time a day, and sometimes can go a while without shutting d0wn. N0w, its freezing up, hard drive problems, and on top of that I'm tried getting rid of programs to see if they were the problem. My advice to anyone, stick to HP or Gateway, these DELL ### are screwing people and not really giving a damn about it. And then want to charge you if your product is pass warranty...###!!!

    0 Votes
  • Pr
    ProfessorSmith Jan 23, 2010

    I didn't realize there were this many issues with Dell Inspirion. I purchased mine in Sept 08, the motherboard failed Sept 09 before the warranty expired and then a few months later the hard drive crashed. I was told it was because of a virus. However, after reading all of your responses, I see that it's a feature of Dell. Now I'm contemplating whether or not to buy a new hard drive because the inevitable is going to happen and that's called FAILURE. The unfortunate thing about it is that I am not in a position to buy a new PC. Decisions, decisions... Well when I am, I'm going to convert to Apple... You get what you pay for.

    0 Votes
  • Jo
    Josse Jan 25, 2010

    I placed an order on 12/26/08 for a desktop for myself and on 12/27/08 I placed an order for a laptop and a desktop for my sister. This morning I noticed that my sisters order was showing in production and mine was still processing even though mine was placed a day earlier. I decided to contact Dell to find out if there was a problem with my order and that is where the nightmare began. 3.5 hours later still no answer and I have been disconnected 3 times and transferred 4 times. I am so disgusted with Dell all I want to do is cancel the orders and share my bad experience with everyone I no. I am truly shocked that a company this large would have horilbe customer service.

    0 Votes
  • Jo
    John in Houston Jan 27, 2010

    I got a Dell Inspiron 1525 as a gift in March 2009. I was happy with it. Than about a month or so on it stopped recognizing the dvd rom drive. Lucky for me I managed to figure out how to get it working by reinstalling the driver for that online. - and I found out from other owners that the dvd rom problem was a common one for this model. I had problems with keys sticking or coming loose from the keyboard- luckily I could fix that myself. Things were more or less fine until one day in August 2009 the hard drive failed. - So I got about 6 months? of use out of a new computer?? How shabby is that?? I found out what a hassle Dell's tech support/customer service could be, and since I got it as a gift from a friend, I didn't want to worry about having it sent off for repairs and so on. I suspect it over heated. It often ran warm despite proper ventilation. Anyway I shelved it and relied on my old PC until I could get around to replacing the HD. I managed to get a good 500GB drive for around $100 at a local electronics store and installed it myself. I handle the thing with kid gloves and baby it- and I wonder how long the new HD will even last. I've noticed a lot of complaints about hard drive failure with the Inspiron. in online forums. I suspect it is bad design, low quality parts, and careless assembly at the factory. Its a great looking machine with good features at a reasonable price, - when the thing actually works! After my experience with the DELL Inspiron- I cannot recommend buying one. Opt for another brand- there are comparable models out there that are more reliable- and cheaper probably.

    0 Votes
  • Je
    j-e-b Jan 27, 2010

    I have had exactly the same experience as Sam_LeBlanc who wrote a comment 55 days ago. "bought brand new and within 2 months the hard drive crapped out... it was replaced under warranty and 11 months later.. you guessed it... crapola!" I did call Dell again when the second time because there is a warranty for 1 year for the hard drive, they told me to call the manufacturer. I have bought so many computers from Dell since 1994 (about 1 every year for the last 10 years). I have recommended them to many of my friends. I was so discussed with their customer service lately that I am switching to HP.

    0 Votes
  • Jr
    Jrs910 Feb 08, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to us we bought a Dell Inspiron 1525 April 08, the hard drive failed, after complaining several times about over heating and about getting the message "no hard drive found" almost every time we opened the laptop. Dell refused to help and said since we bought it at Best Buy the Geek Squad had to take care of the warranty. Geek Squad claimed traces of viruses but the SMART and other on board diagnostics we ran said hard drive is failing {we saved our pics and docs just in time} Called Dell since they changed the policy about not working on the computers bought at Best Buy the tech there said all I can tell you is to remove the hardrive and reseat it. (remove it then put it back in.} That worked for 2 weeks then it became worse called Dell again they said sorry there is nothing we can do you our out of warranty. For 1 month after warranty ended complete hard drive failure!! Dell has lost a customer!

    0 Votes
  • Ni
    Nicole E Feb 10, 2010

    Dell has a customerservice making promises continually they cannot keep! Not even talking about the non- responses when you do get upset finally!
    We ordered two Latitude laptops for our starting company and since we are travelling a lot for work, we only had one question on ordering; when would they be delivered. We even went so far as to order UK power plugs, which do not fit the Dtuch sockets without an adpater since we were told correct powerplugs would delay the delivery. However, after promising a delivery date of 29 January, they moved it in the last week of February to 15 February. After going back and forth with customer service, gettting our order prioritized and trying to get them earlier, they moved the date today to March 2nd. A totally unacceptable situation especially for a starting business and to make things worse, they basically just ignore me now! I am so upset with them and will try and cancel my order completely! Would not recommend buying anything from them at all!!!
    Nicole

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  • Ordered a Dell Studio desktop on 1/16/10 against my better judgement due to past negative experiences I've had with them. Anyway, the pc arrived on 1/27/10 and due to personal reasons I was not able to actually open the sealed and undamaged boxes until yesterday 2/17/10 - 22 days after the initial delivery. When I opened the box that held the tower I discovered much to my dismay that the basic keyboard and mouse that came with the order was not included. Of course I immediately contacted Dell's crack team of customer service specialists and they did agree with me(after being on hold for 10 minutes) that the keyboard should have been in the box with the tower - they're good huh? But... the time limit for such findings is 21 days so I was told I would now have to purchase the keyboard and mouse if I still wanted it. I replied why should I have to pay for an item that was to be included with the package - and this was not an upgraded item - when it is the fault of whoever packed the box on Dell's end in the first place. The reason; it was 22 days since the purchase - one day over the limit. Sorry sir that is our policy was the answer given. I asked- what if I had discovered this yesterday I assume there would have not been any issue - yes that is correct sir. The difference of one day and it was their mistake. Granted I should have opened up the boxes prior but I thought I had at least 30 days to inspect. I have never seen a company that displays such disregard for their customers. Besides the fact you're on the phone a minimum of 30 - 40 minutes for something simple getting switched all over and having to repeat the same story over and over again to each new person you speak to and ultimately wind up with the original person anyway, you wind up at the end hanging up usually frustrated because your ear hurts and the customer service team just does not work with you whatsoever. The customer is never right with Dell and you would think that with so many people that purchase Dell equipment that there would be an ounce of empathy for the people that keep them in business. I personally feel it's disgraceful the way they handle things and rest assured I will never purchase a Dell product again and I hope that other perspective buyers read the pages of complaints that are listed all over the web - I know I should have.
    Frank from Staten Island, NY

    0 Votes
  • In
    Indianapolis, IN Mar 05, 2010

    I am also, from the looks of things, the unfortunate owner of a Dell Uninspirin' 1525. I was actually mere minutes away from ordering a new hard drive, but thought I would take a look at other complaints just in case. Thanks, everyone for your comments! You probably saved me a couple of hundred bucks. I am just going to admit defeat with what appears to be a lemon-laptop and find another company to patronize. (I wonder how long before our Dell desktop calls it quits?)

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  • An
    aNgErY cOnSuMeR Mar 17, 2010

    My inspiron 1525 went out again, twice now, in september 2009 and now again march 17 2010, and i too utilized my warranty and got it fixed the first time but then now it went to hell again so Imma do what the discussion beginner did above and sell the shelll of my laptop on amazon or ebay and get a Mac cause Dell is a ### brand with a bunch of indian people for customer service reps... NEVER EVER EVER EVER GET A DELL NOPE NADA... APPLE IS A WORTH WILD INVESTMENT!!!1

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  • Jb
    JB Owen Mar 21, 2010

    Same here... My Inspiron 1525 is about 18 months old. During the past few months it randomly freezes. I just ran the diagnostic test which resulted in a failed HD test (2000-0142 status 70) :( Seems like quite a pattern here. Looks like Dell shipped Inspirons with defective hard drives. Very disappointing.

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  • Cu
    cutie5 Apr 03, 2010

    same thing happened with me. i have a dell inspiron 1525 and my warranty expired 50days ago. My note book started freezing and over an hour of telephonic conversation and diagnostic tests, I was told my hard drive has to be replaced... Dell... Go to Hell..!!!

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  • Ca
    Caminin Apr 06, 2010

    I do not know if this is the right place to complain, but I can not find another, it is outrageous that you have paid for a computer from DELL latinamerica July 3, 2009 and have to wait until September 2, 2009 to receive it.

    I live in a South American country, but I think I deserve respect, because I paid my purchase as a consumer of any other country, and the website indicated that the delivery time was a month.

    How could have delayed the delivery of my computer on two occasions by requirements in the production process and have rescheduled the date of dispatch twice too?

    So far in tracing request does not indicate any information about where the team, I imagine that if this information is not, because it really has not left the United States. Or if not, why is it the new ship date of August 14?

    Please more respect with consumers of all countries, because our money is achieved, for having to endure this abuse, to the time of delivery.

    If you do not have the equipment available for the timely delivery then making them available at the website and clarification that may take as long as three months to arrive as I do.

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  • Ji
    jimjjk Apr 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Terrible Technical Support. My computer had issues so I called and paid for support. The tech guy had me run a disc drive test which came out error free! He immediately said it was the disc and I needed two new discs because both my discs were bad. He then proceeded to try and sell me a host of other hardware and software products.

    If I listened to him I would have not only had to purchase new discs but reinstall my operating system, all my programs and data. A total nightmare.

    I was very weary of his solution and so I began doing my own testing and found it was a memory board that went bad. I replaced the board and all was well.

    I highly recommend NOT purchasing a Dell because of their terrible support.

    0 Votes
  • Co
    Cometons Apr 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    After purchasing this lcd tv I have had nothing but problems, the origional unit was nonrepairable and I was sent a factory serviced replacement this unit is now disabled with no audio, not lasting any longer than the first with no waranty left, Dell s service group in India said I had a hardware problem and to take it to a electronics repair facility, really. $1600 for three years of viewing and numerous service calls I want my tube tv back it still worked after 15 years!!! Dell if you can't produce a quality product stay out of the market.

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  • Tw
    twiztedmind420 Apr 16, 2010

    I also purchased a dell inspirion 1525, of course the warranty ran out and then so did my hard drive. But before i called Dell about the defective hard drive. I went to a site i know of and downloaded the complete Dell diagnostics suite on one of my other pc's. Once i ran it it told me that my hard drive was defective, and that it needs to be replaced. So then i call Dell, but they would not inform me of anything unless i payed them like $40 for tech support. And if their tech support told me the same thing, i would have wasted the money that could have bought the replacement. All in all over the past ten years we have purchased over 100 pc's to donate to schools and others in need. Starting in 2008 we started purchasing Dell laptops, because their customer and tech support were supposed to have a five star rating. Well i have relized that there is only one pc manufacturer that we will be purchasing from now on, HP. Their tech and customer support does have five star rating because they care about their customers. They realize that a happy customer, will return to do more business.

    0 Votes

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