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CB Computer Hardware Dell Laptop delivery failure and false promises about replacement
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Dell review: Laptop delivery failure and false promises about replacement 1

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I ordered a Dell laptop on May 14, and it was misdelivered on May 22 — not even to the correct address. Dell admitted fault and promised a replacement, but instead of resolving the issue quickly, they gave me a new delivery date of June 24. That’s over a month after full payment — completely unacceptable.

What made this worse was the constant lies from Dell’s technical support. I called nearly every day, and every single time they told me the replacement was being expedited and would ship “tomorrow.” But that never happened. It's just a script they repeat to buy time while doing nothing.

Dell doesn't just fail to deliver products. They waste your time, ignore your frustration, and show zero accountability. If you want to be lied to, ignored, and left waiting for over a month for what you paid for in full, Dell is your guy.

Otherwise, save your sanity. Go to Best Buy and get an HP Victus or anything else — at least you’ll walk away with your product and your dignity.

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D
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D. Kohler
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Jun 09, 2025 3:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell fumbled the delivery, admitted it, and still turned your replacement into a month-long hostage situation — then added insult by feeding you the same scripted lie on loop. That’s not tech support, that’s time theft. You didn’t pay for delays, dishonesty, or daily [censored] — you paid for a damn laptop. Good on you for calling it out. Next time, walk into a store, buy it, leave with it. No begging, no gaslighting, just what you paid for.

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