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Epson Complaints Summary

19 Resolved
131 Unresolved
Our verdict: With Epson's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Epson complaints 150

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Newest Epson reviews & complaints

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11:22 am EST
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Epson WF-2870 & no customer support info to be found.

First of all, there is no possibility to contact a person for support! You keep coming back to the same page without information. Even a Google search does not answer. The SW chooses the language, Dutch for heaven's sake! Not possible to change.

Since 15:00 (it is 17:16 now) the SW has been installing, well, it hasn't. It keeps hanging on "connection".
Not possibility to stop or add info myself.
Very, very disappointed that there is NO way to contact support.

First and last time I bought an Epson product. Probably will end, the printer, in the Mediterranean in front of my house. Better have thrown the money directly in the sea.

Trying to register the printer, not possible The S/N is not correct. Well it is, your site is worthless. And then, what a joke, you have to contact Support when there is an issue with registering. HOW?!

Claimed loss: €124

Desired outcome: Refund, directly. Without return of the product.

Confidential Information Hidden: This section contains confidential information visible to verified Epson representatives only. If you are affiliated with Epson, please claim your business to access these details.

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Update by Karin Malta
Jan 26, 2024 11:50 am EST

And guess what! After a firmware update I get an BULGARIAN confirmation!

How terrible can a product be!

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11:06 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have 3 workforce printers which I have had for 4yrs and have stopped using EPSON ink due to the outrageous cost. I have been using a third party ink for the past year with success. lately, however, every time I get a firmware update, it stops me from using that ink. my printer worked fine yesterday, and today it's not recognizing my ink? I'm aware of...

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7:45 pm EST

Epson Epson xp-6100 black ink

Well my name is Dennis Cruz, I've been dealing with trying to get the right ink for over three weeks now two times have they sent me the wrong ink again I keep telling them the ink I need is Black not Photo Black< I am so disappointed with this company I will never buy another Epson product and will not recommend anyone to purchase this product customer service people can't seem to get my order but they're quick to take your money not a happy customer

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Update by Dennis Cruz
Nov 29, 2023 7:49 pm EST

not happy with Epson XP-6100 service I need my printer and I have not been giving the right ink for the past 3 weeks they keep sending me the wrong ink so disappointed with this product I will never purchase another Epson product

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Is Epson legit?

Our verdict: Complaints Board's thorough examination reveals Epson as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, Epson stands out for its commitment to quality and security. Clients considering Epson should delve into its customer service record to gauge compatibility with their expectations.

Epson earns 91% level of Trustworthiness

Perfect Trust Endorsement: Epson achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Epson. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Epson.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Epson website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Epson.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Epson.com you are considering visiting, which is associated with Epson, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Epson website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Epson has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 150 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Epson protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Epson. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:19 am EST
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Epson Epson et-4800

Purchased sp we have a printer, scanner... Simple, right.

Nope. We cannot use, interpret the panel or find weekend assistance to simply scan two photos.

Error messages, faulty usb (it does not have a usb port), a ridiculously small screen with [censored] directions.

Why produce a produce where chunks of the population cannot use your product without needing to call a hotline or it professional. Just to scan two photos.

Desired outcome: Manufacturers to build decides that DO NOT require peoole to call lT professionals to undertake a simple task like scan a photo.

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8:14 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This printer did work at the beginning and then it started, saying ink was low. It wouldn’t print anything even in black if for example, it said yellow was low. I was continuously changing out inks when I knew they were barely used or sometimes not used at all. I spent/wasted a lot of money buying ink. I read online about how you needed to unclog the...

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5:30 pm EDT
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Epson Epson Workforce WF-4833

I printed 1 test page. Fine. Printed just in B&W after that, except for Nozzel Check (check, not clean) once every 2 weeks. When I replaced the black cartridge, the printer lcd screen said the 3 color cartridges were low or empty and had to be replaced in order to print. When I called Epson tech support, they told me that when you replace on cartridge, all cartridges are "initialized." I asked if this meant that I needed to replace 3 color cartridges foer every black i use. They said yes, that the computer is designed to use all 4 cartrides. I asked whey they sell seperate balck cartridges as well as 4-pack (b, m, y, c) kits. They said, I'm sorry, sir, that's the way the printer is designed. I asked if that was true for the entire Workforce product line. The said it was so for all multi-function Epson printers. This is designed to waste ink, not provide ink for good printing. It

is designed to spur Epson ink sales, not serve the customer. I raised the call to

Claimed loss: Cost of printer and two 4-packs of ink. $300.

Desired outcome: 1. Replace faultily designed unit with printer that will utilize ink with minimal waste.

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12:06 pm EDT
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Epson ET 8550 printer

WORST PRINTER I'VE EVER PURCHASED! I call it my $800 paper weight (ET8550). On our 4th printer since orig. purchase in Feb. MAYBE a total of 35-40 prints total on all 4 printers. They keep sending refurbished printers that are as bad or worse than the original. One of the didn't even power up. What do they do---keep sending a different bad printer every couple of months until the warranty is up? When do they just refund my $$$? Will never buy another Epson.

Claimed loss: lost over 3 months trying to get my business started as we can't print labels/banners/ product info, etc---anything we bought the printer for

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8:56 pm EDT
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Epson Epson ET-2850

I am trying to fill out warranty and it will not accept the serial number that I am looking at directly on the machine itself! What is going on?

I purchased it at Costco. Serial # XA [protected] , Model C634F, ET2850,

Marva Casadei

My address is 59696 Glacier Ridge S, Washington , MI 48094

[protected]

[protected]@gmail.com

Please help get this thing registered! should be a simple thing!

Desired outcome: I want to register for warranty. Should be a simple thing! Why is your website not working properly?

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3:56 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Upon replacing my Epson Black 127 Ink Cartridge with low ink message, I went through an exhausting exchange of emails with a Jonan O at Epson who requested information on the WorkForce 545's Serial No. and then photos of the machine's cartridges, etc. and then told me I needed to buy a cartridge from Epson direct, altho I've only used Epson ink cartridge...

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10:53 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I tried using my Epson SC P6000 printer a couple of weeks ago. Got a small pop up in the corner of my monitor saying "printer in error" or similar. Checked web before calling and did all that was recommended. After several hours, called Epson service. Rep (Mario) spent more than an hour with me doing most of what I'd already done. Said it is a spooler...

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2:14 am EDT
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Epson Complaint about epson l8180 printer bad service

I have a printer epson l8180.. Serial number.. X88l002550..

This printer suffers me lot of problems... Service from service center is worst till now... Printer has onsite warranty... I am complaining repeat and repeat from 10 month.. But service center and the entire technical team does support for this... Even your area manager is not responding seriously.. Warranty period is about to over.. I attached a screen shot of whatsapp that how many times I complaint.. The service persn is saying that 'this printer is new for me, I dont have training for this printer..' a lot of problem with printer and brand

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9:47 pm EDT

Epson WF-3820 WorkForce Pro

After taking about an hour on your sorry website design (I is apparently your design to find technical support), I found a chat page to which I waited more than 30 minutes without any response that I'm in line for a response. I made a terrible mistake in buying an Epson printer, a WF-3820 workForce Pro. The paper suddenly came through the printer askew. The Publisher brochure, an important one, and this mess, the waste of paper and your high-priced ink, and my time in getting to tech support is a travesty — a damn frustrating situation! My intention is to write your CEO Keith Kratzberg!

Desired outcome: Solve my damn problem or have the decency to respond to it!

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3:32 pm EDT
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Epson Epson Printer Power Supply Related

मेरे एप्सन प्रिंटर में लाईट नहीं आ रहा है

नया प्रिंटर है

उसे सर्विस करवाना है

आप से निवेदन है कि मेरा प्रिंटर जल्द से जल्द सही करवाने की कृपा करें।

धन्यवाद

मोoनo : [protected]

Desired outcome: Repair my printer

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5:35 pm EDT
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Epson The warranty policies

I called support about my WorkForce Pro WF-3820 2 days ago and they told me that my warranty was no good because I used a compatible ink cartridge in it. I think that was so convenient since my warranty was going to be out on the 17th. I am 70 years old and have all Epson printers to use in my home office and craft room. This was a low thing to do.

I went with these printers because I thought the warranties were one of the best but apparently, I was bad mistaken.

Just wanted you guys to know, not that a old retired lady makes a difference. I will not recommend Epson at this point.

Peggy Gay

1755 Louisiana Street

Alford, FL 32420

[protected]@yahoo.com

[protected]

Desired outcome: Wanted you to know

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5:34 pm EDT
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Epson Epson ecotank et 3760

CONSTANT PRINTER FAILURE, SUBSEQUENT SERVICE FAILURE

Purchased 2020

Aware of the global excellence of the tech and product giant, Seiko Epson Corporation isn’t much comfort when all that technology comes to a halt in my work area. One of their popular printers has failed one of its customers as has customer service itself. My specific problem running this printer isn't available, as usual, its internal, operated by a novice technician. Yes, Epson Customer Support was unable to administer remedy to this recurring but identical problem with this otherwise wonderful product.

ISSUE: The first two years have been a wonderful experience with their product, consistently printing 150 color documents per week, give-or-take. Then about a month ago problems started to take hold and accumulate from the start of trace voids in my printing. Using the deep cleaning feature or regular, didn't matter, let the machine set for 10-15 minutes and its either heavily striped with voids or no output at all consistently, all the time, every time. Not until 2-quick head cleanings are performed which loads up the 'Maintenance Box' fully in short order. But to resume operation, this function is required to perform ordinary printing, all the time, every time.

Do remember, I'm the novice, you tell me how this is not a deliberate design feature within the scope of Epson’s machine programmed sequence?

Desired outcome: What does the manufacturer do here? I wouldn't say their product has outlived its usefulness!

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10:59 am EDT
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Epson Epson printer ecotank et-2800

I purchased this Epson printer (Epson Printer EcoTank ET-2800) from Staples on 2.23.22 for $255.88. By November of 2022, the printer broke when too many pieces of paper got stuck in the feeder. When notifying Epson, they said if I sent back the machine, it would be replaced with a new machine. They sent me a refurbished machine which broke starting late April, 2023 and I have been in constant contact with their technical support. First, tiny pieces of paper that got torn when printing and were stuck in the machine. There was no way to get them out of the internal guts of the machine as the machine doesn't open fully (only a 2-3 inch opening from the front side). Also, the words on the printed page were cut off on the top. They have tried to problem solve remotely using their printer "menu" however the printed pages still have blotches of ink and printing is crooked on the page. See sample attached. (I have called at a minimum 10 times over the last 9 days. They have had me clean the heads, etc. and I am using their Epson ink/refills.) My most recent reference number is #[protected].

They have told me they will replace the machine again. However, at this point I want a full refund for what I paid for this product. I don't have any faith in Epson products any longer and believe that any future machines they send me will have the same problems.

Desired outcome: Full refund paid to me for $255.88.

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Holly Williams
, US
Jul 26, 2023 6:11 pm EDT
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this printer doesnt print what the hell

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8:28 pm EDT
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Epson ET4850

Bought this in summer 2022 to replace a good working Canon that uses too much ink. Due to moving, printer was put into storage until recent (Feb 2023) and besides needing an ink power flush to solve lines/fading, it prints well "when it prints"! I have been printing emailed pages and after two prints it just stops printing. If allowed to just sit idle for about 30 minutes, it will again print a couple of single email pages and then stop again. This is driving me absolute mad! Also, when I try to open the EPSON Photo programs, it will either just give a quick flash and not open. The other Photo program will begin to load and then an error code telling me that it cannot load due to a low memory issue.

Desired outcome: Provide with a solution to correct these issues and or Update with a working/compatible software OR Buy the machine back from me for what I paid for it.

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7:57 pm EDT

Epson Workforce es-300w complaints

In the last 24 months it has been difficult to keep my wireless connection between epson workforce es-300w and my wireless router. My router nor wireless internet service has changed. It suddenly works intermittently. None of my other wireless instruments ever get disconnected from my router. Is there a CD disc at very least to use? I follow directions. It's a chore to have to install then uninstall the program or to do it manually each time. I should not have to anyway.

This is truly frustrating and I expect more from epson and for the price I paid for this scanner 4 years ago.

Desired outcome: That I receive a program or DVD that will resolve the problem. If not, exchange with a Bluetooth or other more reliable model at no cost to me please.

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Update by Gdot
Mar 14, 2023 7:58 pm EDT

I used to love and brag about this scanner. Now...well, let's just say, not for now.

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9:38 am EST
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Epson Epson t0807 hummingbird genuine multipack, eco-friendly packaging, 6-colours claria photo hd ink cartridges

I have an Epson Stylus PHOTO RX560 purchased a few years ago which still remains my go-to printer for the perfect photo print occasionally, although expensive to run. I have just bought a new Epson T0807 Hummingbird Genuine Multipack, from Amazon UK. (See attached pdf).

When inserted I get the error message “Cannot recognise ink cartridges”! After much cleaning of contacts and reinstalling I cannot get the machine to accept the ink. I have never experienced this before with this machine. I would appreciate any help you can give me.

Invoice:

Invoice date / Delivery date 24 February 2023

Invoice # GB3183U5PAEUI

Total payable £65.99

COLIN M SMALL

KINKELL, 47 BRAEKIRK AVENUE

KIRKNEWTON, MIDLOTHIAN, EH27 8BN

GB

Sold by

Amazon EU S.à r.l., UK Branch

1 Principal Place, Worship Street

London, EC2A 2FA

United Kingdom

VAT # GB727255821

Order information

Epson T0807 Hummingbird Genuine Multipack, Eco-Friendly Packaging,

6-colours Claria Photo HD Ink Cartridges

ASIN: B00J59U9Q2

1 £54.99 20% £65.99 £65.99

Shipping Charges £3.74 £4.49 £4.49

Desired outcome: Response to: [protected]@btinternet.com

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1:28 pm EST
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Epson Epson EcoTank ET-2850

I bought this printer for my small business. I needed it to print some brochures and the printer worked fine for maybe one month. After that, it had an error and was not able to grab the paper to print it. I called the customer service number and did the process they requested in order to determine if it needed to be returned. After doing all steps, they told me I had to ship the printer back and they would fix or replace it. They offered emailing me the shipping label with address. I have called so many times following up for the shipping label and address that I'm just so disappointed. They always say they sent it, even last time it was supposed to be sent to my address via mail with USPS. Never received it. It has been months going back and forward and they never do nothing different. I definitely NEVER again would buy something from this brand. I have reference numbers of multiple calls that i had made and when I call it doesn't matter to them. Very very very disappointed.

Desired outcome: I just need my printer to be fix or replaced!

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Epson contacts

Phone number

+1 (800) 922-8911

Website

www.epson.com

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