1553 Crabapple Cove Court North, Jacksonville, FL, 32225, US

Reviews and Complaints

Dellinspiron [protected]

Internet connectivity issues. Dell Computers are SO VERY PROPRIETARY that no matter what you do or what happens, Dell is available for a nominal fee of $300.00 to $500.00 for a service contract or for a fix to your computer. They install so many Dell Programs that when you have a computer issue, "you are prompted to call a displayed Dell Support number while your computer is locked up". I called Customer Support for the first time EVER today for an issue with the WIFI settings on this computer. After being transferred twice, the person I was speaking to could not answer one simple question, so, he became frustrated and stated "your computer is out of warranty". Really, why were you trying to help me until you became frustrated with the fact that you could not answer one simple question. I was told to go to the page where the WIFI connection was listed, click on the "FORGET" button, then add the new password. Just as I suspected, when you click on the FORGET button, it "ERASES" that connection all together. "JUST ANOTHER AMERICAN COMPANY OUTSOURCING IT'S CUSTOMER SERVICE TO INDIA WHERE THOSE PEOPLE ARE NOT TRAINED AND DON'T KNOW MUCH MORE THEN THE CUSTOMER REGARDING THE PRODUCT THE CUSTOMER IS TRYING TO GET HELP WITH"! "THIS IS WITHOUT A DOUBT THE FIRST AND LAST DELL COMPUTER I WILL EVER HAVE THE MISFORTUNE OF PURCHASING"!

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    • Wine Is Good May 17, 2016

      Out of warranty means you pay for service. This is not just Dell, this is standard to every company in the world. Now, what issue are you having? What error are you getting with your internet connection? Maybe I can help.

      1 Votes

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