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Dell complaints 566

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6:36 am EDT
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Dell still haven't received my dell m90

On August 14, I bought a rebuilt Dell M90 Laptop. According to ebay and the seller I would get it by the 20th. No emails we're sent to tell me he didn't even have them ready to ship, let alone sell to the public as advertised in a Ebay ad. Already payed and it's now Sept 9th. I emailed him about 6 times, but only once did he answer, but after 5 days. I did file with Ebay a complaint, another 5 days he answered me to tell me he just got the hard drives in and he would send out on friday the 29th. Still nothing, but he did make out a Fed Ex shipping label on Sept 2nd and sent an email to tell me it was shipped, but I knew it wasn't, the Fed Ex number told me it was never picked up or even ready to pickup. Been lied to, to many times, I did email him back last night for a total refund over 200.00.

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Update by Bruce Fox
Sep 07, 2014 11:33 am EDT

I ordered a laptop and the ad said he had 8 left, tho it seems now they weren't ready to be shipped since he answered me and told me he got the HD's in and it would be sent out on friday.
I closed the case out on ebay thinking he would do what he said and ship on friday. Now a week later he says it's shipped out and here's the Fed Ex Number, so I go look. Seems it didn't move from when he made the label on the 2nd day this month. Now it's the 7th and still nothing, not even an email from him. So I sent one more email to him asking where is it. I bought the laptop July 14th, its now Aug 17th.

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11:14 am EDT

Dell financing

I was denied tones of times they called me and said o try again. I got sick of this i called mdg direct got approved over 1 thousand doller limit for laptop and tablet if i wanted it. I went for credit counseling i was told to go with mdg direct if i have to to restablish my credit. I dont know if this will or not cause my unit is 27. 00 every two weeks but they want 6 27. 00$ payments before sent to me. I found out id be paying close to 2 thusand dollars by time paid in fuill and on 4 yr term of payment. I would like to hear from other users on here should i go for mdg or just save up the $ get a good unit but some dont come with os cd as well. Mdg tells customers there responsable to send back at there own cost for repair or what ever else this is only one thing i dont like about them.

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3:31 pm EDT
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Dell abject customer service

I am 90 years old and bought a Dell inspiron 15 laptop on June 28, 2013. After several months of use it stopped working. As can happen with a 90 year old man, I lost track of time. When I took it to Best Buy on June 29, 2014, I was told the warranty had expired by one day. After making several phone calls to polite and courteous foreigners, I was told no one at Dell can resolve this issue without me paying for another warranty, which would amount to the same price of a new computer. I am saddened by the lack of understanding and empathy in helping me with my issue. One of the lessons I have learned over my long life is not to spend my money at a business which is unable or unwilling to help you. I cannot imagine to many American companies that would fail to come to some solution for an issue which is outside the warranty by one day. I realize I do not have many days or years ahead of me. But my advice to those of you who do: buy computers from Apple or even Acer.

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3:10 pm EDT
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Dell refund

2 months ago I have order 2 laptops .
1st one was 15 inches ( silver color, i5 processor )
2nd one was 17 inches ( silver color, i7 processor )

Receive 15 inches black laptop and 17 inches pink laptop .
Call customer support and they offered me 50 $ to keep the 15 inches black and they will send me an silver 17 inches instead of the pink one plus free returning label . I decide to keep the black one but to exchange the 17 inches ( pink one ). After a week I have receive again PINK laptop and i told my self its a joke ... Call again their customer support and they offered me 100 $ to keep the pink one witch I don't want and next day i went to fed ex and return them 2 pink laptops . According to the shipping they have receive it back the 2 laptops 35 days ago and still did not refund my money . In the past 35 days call them multiple times and each time I was told in the next 3 business days I will receive my money back ... Today I call them back again and the representative told me that they are waiting for approval and they don't know when Im going to receive my money back . I really don't know were to call or what to do

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4:16 pm EDT
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Dell lost laptop

I traveled from Bangladesh on 25th April with my child and mother in law. I had 5 baggage . As I have to take care of my child I put my laptop in the main luggage. I m doing my masters at University of Salford. all my documents and writings are in the laptop. I traveled from Manchester in the same way, found no problem. But after returning from Bangladesh I found my luggage but without the Laptop. am totally collapsed. please can you do any favor for me to find my laptop. at least if you manage the hard drive.Looking for the assistance.

Meherun Nesa

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Yramos
, US
Feb 22, 2012 2:59 pm EST

I purchased my laptop one year ago and already had over three viruses, which of course is not covered under the warranty. So after paying another 250 for virus protection, my hardware decides to breakdown. After calling Dell customer service and being on the phone for over two hours, I am told for a fee the problem would be fixed. Incredible!. I am going to invest in an Apple and live happily ever after!

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DARK KNIGHT 2011
BRONX, US
Aug 14, 2011 12:30 pm EDT

Dear sir / madam:
I am file a complaint to place that i order. I order an dell d600 laptop. The represent of the company, her name is terry, tell me, that sending me a guide manual. I want to file an complaint to current affair. And terry offer me, about $40. 00 to stop writing to you. She is threating by the phone, if i do not stop, she call the police.

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Jeanne Immanuel
,
May 06, 2008 11:24 pm EDT

I ordered 3 laptops at zoolys which cost me 1k plus. I sent the money via western union and have beed waiting ever since. I tracked the money and it was received that same day and the items was never sent. To thios date I have not heard nor received the items.

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foxxx
Beaverton, US
Feb 05, 2010 8:08 pm EST

I bought my wife a dell laptop for 540.00 11/08 I made double payments 347.00 in 14months They still say I owe 528.00 on it. This company is a ripoff. I will never buy from dell again. How do I file a complaint on the company?

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miss Iheanacho
Lond, GB
Aug 13, 2009 9:24 am EDT

I made a payment for antivirus on my laptop. I did not recieve any cover for my laptop but the money was still taken from my bank. I would like a full refund as I did not get what I paid for I still had to purchase antivirus cover from elsewhere.

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mary Sue Durant
Birmingham, US
Mar 18, 2011 5:41 pm EDT

I am unable to access poppit. Can you help me?

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hands
Long Beach, US
Feb 06, 2010 12:12 am EST

Why did you not go to wal-mart and buy the dell and pay cash?

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Muhammad Amir
, IN
Jul 28, 2009 9:18 am EDT

He is right, the dell do this..

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sunil kumar s
,
Oct 31, 2008 10:17 am EDT

dear

i have purchased dell vostro 1500 from baraintone at mumbai on 15 aug 08. but now thw exhaust fan is not working. am residing at jamnagar gujarat. my phone no is [protected]. now i am in a big trouble since my all work depends on this laptop. i am kindly waiting for ur repy. hope a fast action from ur end.

THANKING U

SUNIL

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3:51 am EDT
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Dell not supplying the purchased goods

We have purchased some laptop pc from:

Aesir international trade co ltd and send the payment to :

Hsbc account [protected], swift bic: hsbchkhhhkh

Fast honest technology limited
C/oaesir international trade co ltd
Room 804, huaqiang plaza building, huaqiangbei, futian, shenzhen, china
We are not in receipt of the product and no clear explanation for the delay.
Looks like we are trapped and the supplier just took the payment doing a fraud.
Kindly guide us to escalate the matter to the right authority.
We are dealing with [protected]@aesir-trader.com for the transaction, all he is saying hong kong customs holding both the consignments.
We can send you all tt reference if you suggest to send.

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Dave Burgess
Liverpool, GB
May 07, 2014 8:45 am EDT
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I also ordered a quantity of USB Flash drives (over $700.00 worth) from this company and was dealing with the same name, Odin. I sent the payment via bank transfer to the same account number.
It will not surprise you to learn that the order never arrived and I was constantly fobbed off with one excuse after another. This is a scam company with a scam website. I have also written to HSBC to make them aware that this account is being used for fraudulent activities. I have no idea what, if anything they will do.
How this company is still able to trade is beyond me, I can't even figure out how the Chinese authorities have failed to act.
All I hope is that this will stop others from being taken by Odin.

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4:39 pm EDT
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Dell desk computer

I received a credit voucher that I suppose to had won in a sweepstakes giveaway. I sent a voucher in a certain amount of money and a voucher the sweepstakes sent to me to apply towards the item. The item was a desk top computer with windows 7. I received a window XP computer, did not received billing statement, no insurance papers, no invoice, no pamphlets, no instructions, no software, no disk and no telephone number to call or no website to complaint to., The key board and mouse did not work, due to missing disk. .I received wrong desk top computer. After I opened the computer box, and set up computer, it did not work. Should have been hp compaq computer system-Multimedia Processor. Was wrong computer-windows XP should have been windows 7. This is nothing but a scam. A Rip off. Further actions will be taken.

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blazeco49
buffalo new york, US
Jan 29, 2010 1:37 pm EST

I GOT MY laptop but did not recieve T.V an PRINTER AN REBATE CHECK

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7:47 am EDT
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Dell inadequate tech support

·
An ongoing tech support problem since Dec. 2013
with a Dell XPS 9100 desktop computer numerous diagnostics & checked for virus'.

·
After tech support had me reload OS they had
ordered replacement of the motherboard fans coprocessor & video card. The
technician ran diagnostics booted to a black screen told me to call tech
support to reload OS again & left. After the OS reload the problem still
persisted.

·
A second motherboard & fans were replaced
this time the technician ran diagnostics & booted OK. The problem still
persisted.

·
Tech support wanted to replace more hardware. At
this time I have wasted to much time & asked for the computer to be
replaced (as I feel 75 % of the Hardware had already been replaced) I met with stone walls asked
for a name & phone # to call I was told there was nobody to call.

·
Made a complaint to the BBB ID REF # above. A
Vijay Kant R from Dell Executive
Customer Support called
basically said I don't have a problem today & he cannot do anything. I
asked about all the problems I have had he said that it was in the past. I said
it goes for a couple of days maybe a week & it happens what about that? He
stated he can't act on a problem that might happen, but to call him when it
does I asked how he intended to find the problem when it happens, you can't
logon to my computer because it in a black screen mode I cannot get on to the
computer? No real answer provided! He cannot replace the computer! So I get
the problem I reboot the computer to get it working again I call him but the computer is now working again he
will not do anything? (CATCH 22)

Here
is the best part of the conversation; he stated that the DELL REP SOLD ME A 5th
YEAR OF MAINTENANCE TECH SUPPORT & SHOULD BE ONLY 4 YEARS (IT WAS A DELL MISTAKE) HE IS CANNCELLING MY MAINTENACE AGREEMENT
(WILL REFUND MY MONEY). NOW I HAVE NO TECH SUPPORT (CONVEINIENT) NOW DELL DOES
NOT HAVE TO FIX/REPLACE THE COMPUTER. (NICE WAY TO RUN A BUSINESS) (PUNISHMENT
FOR BBB COMPLAINT?)

Mr. Dell, I have 2 Dell
computers a laptop & a desktop Guess what brand I am going to replace them
with? If you said HP you would be correct.. I will be spreading the word
around about the great Dell tech support. Just thought you should be informed
of your great tech support!

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5:33 pm EDT
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Dell very bad service

It is difficulty to have a reasonable customer service from Dell. I got a very bad experience.
I ordered a desktop from Dell. After waiting for 20 days, when the goods was delivered, I found there was a malfunction in the power supply system. I called Dell 1 8xx xxxx number. One agent told me that I could send back the malfunction one back to Dell, they will send me a new one in 10 days.
More than 1 month passed, I still hadn't received the replacement. I called Dell again, and they asked me to wait for another 21 days.

Johnny,

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7:09 pm EST
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Dell express slow

October 25, 2013 I purchased a http://www.replace-cpu-fan.comDell Inspiron 640m CPU Cooling Fan, it is expected to November 1, the results I to November 4 before closing, I consulted the site customer service they are very patiently answered the question I asked, very grateful to them, although two days late, but their attitude is very good, nice site, I hope next time to buy here, and I hope that this site has more and more well, thank you

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11:07 am EDT

Dell I still want to get in touch with these scammers.

I logged on to my bank account and noticed that some money was charged by DellPest Exterminating. So I was furious and took matters into my own hands. I called my bank to report and dispute the $30 and overdraft fee of $36 as a fraud/theft. I was told by my bank that it all will be refunded within 10 business days. That was all good, but I still want to get in touch with these scammers.

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4:44 am EDT
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Dell theft

some one theft my Laptop dell inspiron N4050
Specification 320 Gb hard 2.1 dual core processr and 2 Gb ram
service tag # 2XVBLR1

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Donna Bowman
Fairfield, US
Oct 04, 2010 7:02 pm EDT

I bought a Dell lap top and paid for Lo jack. The $1500.00 computer was stolen. I called to report it and was told to call the Lo jack Company. They said Dell should have installed it. Dell said a disc should have come with the computer. Lo jack said they have not had disc's for quite awhile & it should have been done by Dell - where I paid for it. Dell hung up on me when I called back. Do I have any way to get my money back or the computer.

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7:47 am EST
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Dell 7 days w/techs-no resolution to date

Worked 4-6 hours per day for the last 8 days with a variety of Dell Techs in India & Phillipines for a problem with my printer that it simply won't print. Language barrier is an issue in India. On the phone or Dell Chat 4-6 per day for the last 8 days, no resolution to date. Can NEVER find anyone in Dell Mgmt to express my issues. I've only had Dell products for the last 10 years, never a problem with their systems nor there support staff until now. I'm angry, frustrated and perplexed.

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3:35 am EST
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Dell new computer has problem on 1st day

I just bought new DELL XP5 computer in Thailand for about USD900, first day I use it in my office 1. the keybroad tap for space doesn't work either on left or right hand side, you have to tap right in middle. 2, The quotation sign doesn't show when you tap on it. 3.The plug does not fit in the socket, it goes in only ¾ way, so it is dangerous with part of it sticking out 4. The SSD flash memory shows only50+ GB while the rest of another 60+ GB is partition elsewhere which can not be access and after calling their Thai technical support their guy can fix it either and ask me to call back next Tuesday. I askded the dealer who sold me this lousy computer to replace with a new one and they said DELL has no policly of replacing their product even if there is such problem on first day of use. DELL, you should be ashame of such business technic which shows you cheat on your customer and run away when your product has problem. Not only you don't take responsibility for you productm your own tech guy can't even fix your own computer. I like to get comments from others as what I can do to return this piece of junk and get my money back. Thanks

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Valerie
, US
Jun 03, 2016 8:09 am EDT

I purchased and received a new Dell Inspiron 1520 computer on May 5, 2008. I reported that I had a defective keyboard on May 18, 2008. At first, I experienced a problem pressing the R key on the keyboard. The key would lock and not allow me to press it while typing. Then ten minutes later, it would work and I would experience the exact same thing with the 4 key on the keyboard. The latest characteristic I have experienced is the inability of the computer to register or recognize the 1 key. Although it would allow me to press the key, it would not register on the screen.

During that phone conversation, I was informed that the keyboard is a customer replaceable part and hence a replacement keyboard with installation directions would be sent to me and that I would have to open the case of the computer and replace the keyboard. The fact that the computer was brand new and just received from the company was not an issue nor was the fact that a novice like myself is not capable of such a task.

The issue with my concern is that I am experiencing an intermittent problem with this NEW computer. The computer will work fine much of the time, and all of a sudden a problem arises. When new products experience intermittent problems, it is a clear sign that the product is defective.

Once again, I am insulted that DELL CORPORATION would send me a replacement keyboard labeled REFURBISHED and consider this a solution to this problem.

There is clearly a problem with this new computer and I am requesting what I purchased - a new computer to replace this obviously defective computer.

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12:34 am EST
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Dell false advertising

I ordered the system with a spare AC Adapter and Battery which was displayed as a 9 cell battery. I got the system, and the AC adapter, but no spare battery. A week after I bought, the system, the printer went on sale for $200 less and Dell wanted me to send the printer back and reorder the same printer to get the $200 price break! Does anyone think this sounds a bit ridiculous? I was also advised that the 9 cell battery that was offered didn't even exist! When I complained about not getting the battery, I was treated like a criminal and a liar. I filed a complaint with the BBB, and the person responding from Dell tried to justify the $200 price difference issue, and requested pictures proving my position. I found it interesting that in the past 3 days, this laptop was removed from their website! Fortunately for me, I took pictures of the offering and proved my claim of false advertising! Having bought many computers from Dell, I was willing to pay more for the great service I have received in the past. I will never buy from Dell again. This will cost Dell tens of thousands of dollars in lost revenue. Additional, I could only speak to someone in India who did speak good English, but had extremely poor comprehension. Their people in India have no clue of the legal system in American and our system of accountability. Buying from Dell is no longer worth the frustration. I am a 50 year old small business owner who previously spent 10 years with a Fortune 50 company. I am well respected by my current and former colleagues and will ensure they are well aware of Dell's false advertising and horrible customer service! I have this thing that Dell currently lacks...CREDIBILITY!

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This review was chosen algorithmically as the most valued customer feedback.

Purchased a Dell Laptop Computer from Badcock Furniture with a Warranty that expires on May 17, 2013. Today when I tried to bring up the Dell Website (www.Dell.com) I could not get connected, so called Dell Techical Support. They wanted me to pay an additional $239.00 to log onto my computer to find the problem, but I refused due to the Warranty. Dell told...

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Dell dell scrooged me

An Open Letter to the CEO of Dell

Hi Michael,

We bought a computer as a Christmas Gift for our son from your online store this past November. You notified us today, you will not be able to deliver our sons Christmas Gift until next year. We could understand if Santas Sleigh broke down, but it would have been nice to know sooner, as it is now too late to order another computer from somewhere else in time for Christmas.

Originally, our sons Christmas Gift was to be delivered by 12/7, then 12/15. Then, you had to cancel the order because of some snafu. One of your Elves was nice enough to call us and talk us into placing another order. He promised to get it to us by 12/19 with overnight shipping. Overnight shipping, pretty impressive, we will definitely have it in time for Christmas.

You have to imagine our surprise and the Warm Glow our faces when you just now told us we will not have our sons Christmas Gift until some time next year. And, we really appreciate the link to the "Gift Card" you sent us. It fills that empty space under the tree. When other children are playing with their Christmas Gifts this year, our son will be playing with his Gift Card. Such a magical sight.

What's going on up there at Dell, is no one minding Santa's Workshop? I am pretty sure it is not Apple or Google undermining your business.

It is not the end of the World, we will adapt. Thanks for teaching our son a harsh lesson during this most Joyous time of year.

Wishing You and Yours a Very Merry Christmas!

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Dell logistics is too slow

I booked in power-jack.net, Dell Inspiron 1750 Power Jack Model products, sellers quickly delivery, but express a very long time but I am waiting for a long time, cause some of my workthe hope that the next time you can select a faster logistics.

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Dell 17xps

I purchased the Dell 17XPS, and started having issues from the first time I used it. I have called Dell over 10 times, been on the phone with them for over 40 hours, sent my notebook off for repair once tech has been to my home 3x and the unit is still not working. Spoke to Dell's executive team some many times can not count and the unit is still not working. The last executive rep told me that I could not have another tech come to my home and I would have to send my unti to the Service Depot again, even though I paid for the extended warranty, they would not be honoring it. I have attached a letter from Dell confirming what I was told. I told Dell that I wanted to be compensated for all the time and energy that I have put into this defective product, which they have refused. All I want is another computer or my money back for it, the unit looks brand new, even the tech was impressioned with the condition, but not Dell. I will never buy another product from Dell. One more thing, I paid for the extended warranty for the repair to take place in my home and now they are wanting to renege on the contract they set forth, which I feel that I am entitled to some type of compensation for them not honoring their agreement

Dear Ms. Wells

This email is with reference to the conversation we had earlier regarding your Dell computer. I have contacted the onsite service department and requested to call you with in the next 24-48 hours’ time, to schedule an appointment for the part replacements.

As discussed, let me reiterate that if the issue on the touchpad persist after the part replacements, the next step will be to send the computer to the depot station for it its extensive diagnostics and repair. However, we will be unable to extend another onsite service (in case of failed resolution after the current onsite service) on your laptop or provide a system exchange or a refund.

If you are agreeing on the above mentioned details, please do call me on the below mentioned phone number or reply back to this email with the address for the Depot service.

Please accept my sincere apologies for any disappointment you may have experienced . That being said, we would be unable to provide you with compensation as we at Dell firmly believe in providing a resolution rather than compensation. We truly regret any inconvenience or frustration this matter may have caused.

Thanks and Regards,

Prateek Nayak

Global Executive SWAT Escalations

Dell | CSMB Customer Services

My work schedule is 9:00 am - 6:00 pm CST Monday to Friday.

Phone +[protected], Extn: 72-50021

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Dell pc won't work

Bought a Dell XPS 8300 a few months ago. It had many problems within first 2 weeks (disk drive failed, graphics card failed), Dell could not fix it and replaced it with a Dell XPS 8500. That PC has had a display problem from day one. Dell has now replaced the AMD graphics card, the motherboard and the power supply but it still can't fix the problems. I have lost 50+ hours of my time. I just want to return the PC at this time but Dell refuses, saying "returning the PC is not and option" even though they can't fix it, it is under warranty, and I can't use it. (And AMD says the Dell 460w power supply is inadequate for their AMD 7770 graphics card and what is causing the problem I am getting - it needs to be at least 550w). Dell tech support and "customer service" has been abysmal, and only one of my 32 emails to Dell customer service has been responded to. It is impossible to report the problem to Dell in the USA or to get any help from Dell. This is BY FAR the worst customer sefrvice experience of my life - and I have been a Dell customer for 23 years! (I am a software developer).

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About Dell

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Dell is a multinational computer technology company offering a wide range of products including laptops, desktops, servers, and networking equipment. They also provide IT services and support. Known for their customizable computer systems, Dell caters to both individual consumers and businesses.
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Overview of Dell complaint handling

Dell reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Dell inspiron 15 3000 was posted on Apr 18, 2024. The latest complaint catalog order denied! was resolved on Jul 10, 2018. Dell has an average consumer rating of 2 stars from 575 reviews. Dell has resolved 156 complaints.
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  1. Dell contacts

  2. Dell phone numbers
    +1 (800) 285-1653
    +1 (800) 285-1653
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    USA and Canada
    1300 655 533
    1300 655 533
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    100%
    Confidence score
    Australia
    +1 (800) 425-0088
    +1 (800) 425-0088
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    India
    1800 880 022
    1800 880 022
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    100%
    Confidence score
    Malaysia
    +1 (800) 280-3355
    +1 (800) 280-3355
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    Singapore
    8000 441 3889
    8000 441 3889
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    UAE
    +1 (866) 563-4425
    +1 (866) 563-4425
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    Mexico
    +1 (512) 728-7424
    +1 (512) 728-7424
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    International
    +44 800 028 2660
    +44 800 028 2660
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    United Kingdom
    +64 800 446 255
    +64 800 446 255
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    New Zealand
    +43 820 2405 3017
    +43 820 2405 3017
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    100%
    Confidence score
    Austria
    +32 24 819 288
    +32 24 819 288
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    Belgium
    +45 70 230 182
    +45 70 230 182
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    Denmark
    +358 207 533 555
    +358 207 533 555
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    Finland
    +33 969 367 129
    +33 969 367 129
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    France
    +49 699 792 7200
    +49 699 792 7200
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    Germany
    +353 180 024 6105
    +353 180 024 6105
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    Ireland
    +39 257 782 690
    +39 257 782 690
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    Italy
    +31 206 744 500
    +31 206 744 500
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    Netherlands
    +47 67 116 882
    +47 67 116 882
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    Norway
    +34 902 100 130
    +34 902 100 130
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    100%
    Confidence score
    Spain
    +46 859 005 199
    +46 859 005 199
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    Sweden
    +41 844 811 411
    +41 844 811 411
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    100%
    Confidence score
    Switzerland
    +86 400 886 8610
    +86 400 886 8610
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    China
    +81 120 198 226
    +81 120 198 226
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    Japan
    +63 26 632 000
    +63 26 632 000
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    Philippines
    +966 800 844 3743
    +966 800 844 3743
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    Saudi Arabia
    +27 800 167 000
    +27 800 167 000
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    South Africa
    +82 802 003 800
    +82 802 003 800
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    South Korea
    +886 801 861 011
    +886 801 861 011
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    Taiwan
    +66 26 707 250
    +66 26 707 250
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    Thailand
    +54 800 222 0154
    +54 800 222 0154
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    Argentina
    +55 800 970 3355
    +55 800 970 3355
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    Brazil
    More phone numbers
  3. Dell emails
  4. Dell address
    One Dell Way, RR1-61, Round Rock, Texas, 78682, United States
  5. Dell social media
Dell Category
Dell is related to the Computer Hardware category.

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