CVS review: Reporting cvs & minute clinic to tx & us health departments

Before writing this, I cross-checked CVS MinuteClinic's own website against Yelp. Nearly every MinuteClinic location boasts a 4.5–5 star rating on CVS.com, backed by conveniently anonymous reviews. The same locations have 1–2 stars on Yelp, with a long list of real complaints about customer service, billing, and clinic cleanliness. I can validate the Yelp reviews, given a recent personal experience.

- CVS review: https://www.cvs.com/minuteclinic/clinic-locator/tx/deerpark/3699.html
- Yelp review: https://www.yelp.com/biz/cvs-pharmacy-deer-park?osq=Drugstores

On July 25, 2026, I visited the MinuteClinic inside the CVS in Deer Park, Texas. I was asked to provide a urine sample. When I entered the restroom, it was immediately clear someone there had suffered a medical emergency: the walls, floor, and toilet were covered in human waste.

Given the ongoing cyclosporiasis outbreak, I was seriously concerned about the health risk this posed to patients and staff, and I reported it right away to the clinical staff and to the doctor on duty.

The doctor on duty, Marina Rivera, responded: “that isn't my problem.” Horrified, I left without further delay and did not receive any care.

Despite never being seen, my card was charged for the visit. What followed was weeks of contradictory answers from CVS and MinuteClinic representatives, none of whom could (or would) resolve it:

• “You should see the charge drop from your card in 3-5 business days.” - Cassandra, MinuteClinic customer service 7/27
• “Call the MinuteClinic directly for a refund.” – Emily, CVS customer service 7/30
• “You need to call MinuteClinic patient services.”- Selena, CVS customer service 7/30
• “You need to speak with MinuteClinic billing.”- Devon, MinuteClinic customer service 8/4
• 2 hours bounced around on the phone with MinuteClinic billing 8/6
• “This is not the correct number.” – Kristen, CVS Customer service (on the very number she'd just given me) 8/11
• “File a claim with MinuteClinic.” – Max, MinuteClinic customer service 8/12
• “We do not see your visit in our records.” – Max, MinuteClinic customer service 8/12
• “We have no record of you at all.” – Max, MinuteClinic customer service 8/12
• “The billing record is from a year ago.” - Anna, MinuteClinic customer service 8/12 (referring to a charge clearly dated 7/25/26)
• Reported as fraud and immediately refunded. – Credit card service – 8/12

I don't know whether CVS is actively recruiting the worst possible staff or simply no longer cares about patient services or reputation. Either way: unsanitary conditions, a doctor who refuses to acknowledge a health hazard, and a billing department that can't locate its own records is not an isolated bad day – it’s a shame that communities are subjected to such disgraceful conditions.

I've reported this incident, with names, photos, and video, to the Texas Department of State Health Services and the Texas Medical Board, and the U.S. Department of Health & Human Services (though we all know that will likely result in pats on the back for the incompetent).