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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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H
4:46 pm EDT

CVS refill policy - taking no to auto-refill for an answer - harrasment to refill

I am leaving CVS next week for COSTCO pharmacy because you do not respect my choice to NOT AUTO-REFILL, no matter how many times I enter it on the webpage or tell the pharmacist personally. I still get the call the next day. Do you think anyone will change that decision within 24 hours?

While this feature might be beneficial to some people, in my case, when one of us is hospitalized for 2 weeks and have an extra 14 pills of all our meds, REFILLS NEED TO BE CONTROLLED BY THE PATIENT. In the case of my husband where they are still trying different drugs to see what works... REFILLS NEED TO BE CONTROLLED BY THE PATIENT.

Your constant calls to auto refill, AFTER I HAVE CHOSEN not to auto refill are the reason we are leaving your services. You DO NOT RESPECT MY CHOICE AND MY WISHES.

Good luck with that bullying policy, it does not work for EVERYONE.
Bye

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5:57 pm EDT

CVS front register check out

Waiting to pay for store purchases, after picking up Rx, I overheard a conversation between the clerk and an elderly Asian customer. The conversation zeroed in on a coupon that expired February 1. The lady acted as though she could not understand why the coupon would not work. The clerk explained: it has expired, but if the system takes it, I will make it good. Well, the $3 coupon apparently cleared. She left happy. I made a remark about my expired coupons have never been cleared, after 24 hours of expiration. He then went into different cultures and the bartering systems, her intentions were not evil, but good. An example would be a person who aimed his gun and the bullet bounced off a rock and hit an unintended target, did that make him bad. I told him I GET IT! The poor clerk; I did not make a light handed remark to be lectured. He became totally unhinged and told me that if I did not see the good in people, then I was not a good person. I will never be comfortable going to that CVS store again, except for prescriptions. Although he emphasized that his training allowed him to see the good intentions of all customers, he may need to be told that lecturing a customer "is off limits."

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1:44 pm EDT

CVS "survey" for $100 card

I wasted 10 minutes this morning on a CVS Survey - that was to have taken 5 minutes, and would give me a $100 gift card. I filled out the information rather reluctantly (name, address, phone number, age, gender, have a mortage? own property? have any debt? have health insurance? income level (in ranges)...I answered for a few minutes then got to a screen that required me to pick a "bargain"...I picked a $5 bag of coffee, then the next screen said if I wanted the gift card, I needed to pick from another set of options (pandora, apple music, etc.)...I finally said "enough" and quit.

Now, all day long I have been getting calls from marketing people. HOW CAN I GET OUT OF THIS MARKETING SCAM? This was very false advertising.

Michael Warren
[protected]@aol.com

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MɌ. ĦƸŁŁŦĦY
, US
Mar 09, 2023 3:50 pm EST

Quite easily sir, the best & most efficient way to avoid another whopping entire 5-10mins (yes You can SAVE 300-600 Seconds! ) & perhaps the most important part of this precaution is of course--- DO NOT PARTICIPATE! EVER! Voluntarily submitting your own personal AND VERY PRIVATE INFO, IS ALWAYS A NO NO! You literally could be hand delivering VITAL info to HACKERS, SCAMMERS, FISHERS, TROLL-BOTS, I.D. THEFT is at an all time high, so DON'T EVER give the crooks, bandits, shady hustlers the KEYS to your castle! It can mean ID THEFT & fraudulent new bank accts, new house/property purchases, bad investments, straight illegal & instant wiring of allkneyyou own...directly into the cyber universe! You likely have invested in Crypto Currency by now...uh +oh! All you bank accts, savings,checking,CD's might as well be in a public billboard gf or the world to SEE, COPY, PASTE, ENTER SUBMIT, AND SHARE SHARE SHARE. FACE IT,YOU'RE DONE,STICK A FORK IN U! ONCE BALL IS ROLLING, YOUR LIFE IS AS GOOD AS FINISHED.. BEST U CAN HOPE FOR PRESENTLY- is a good old [censored] Reeeeaming courtesy of our friendly neighborhood IRS! Yuuup! That's correct, ya heard it 1st, here, by ME... The FTB will EAT U ALIVE!

S
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suckfuck
bangalore, IN
Feb 25, 2023 8:48 pm EST

cvs has a program called care pass. i am bringing a class action lawsuit against them for deceptive practices they dob not inform youb about the program they have probably rippe off 50,000 people contactingvthe female ceo who makes 20 million is a waste of time everyone should shop walgreens. cvs is beyond horrible scammers

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R
11:34 am EDT

CVS no help and not taking care of customers

Cutting out good hard working employees hours so the service is getting bad and really upset when customers have to stand in line cause employee has to leave cause their time up no hours plus employees not happy any more. I understand all have to make budget but when customer go and there lines and order not ready and only one person working the pharmacy that is busy doesn't make sense.This happen alot at the Fortville In store but I understand not just this one .Why would you cut employees hours and lose good employees when service is going down

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4:50 pm EDT

CVS manager

I got a phone charger cause I needed directions to move around, went to the restaurant where I could eat and charge my phone and it turned out the charger did not work.so I had to go back, and employees were super nice about it, they said I could exchange it and I wanted to try it out before I leave. They said it was ok to do it at the photo section, and it did not work again. So I returned it and went with more expensive one, but still needed to nake sure it works before I leave .I was not on anyone's way to print their photos.and then manager came to me and said I could not be charging my phone, without figuring out what happened. I find it unhumane, that was very rude and I did not want to stay there any longer. And I do not think people who work at pharmacy should be so unhelpful.i paid 31 dollars at cvs for that charger, I did not come with my own charger .I waisted my time going back there, and I did nothing wrong to deserve this kind of customer service.i feel for people, who work for her

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10:13 pm EDT

CVS unethical behavior of the pharmacist alexandria ybarra

I have been getting my son's monthly Topamax prescription from the 3850 FM 2920 Road, Spring, Tx 77388 location for over 5 years now and I have never had any problem like this before, being disrespected and insulted by an employee, this one is by the pharmacy manager, Miss Alexandria Ybarra. I have received my son's previous months' prescription with expiration dates of 4/20. But yesterday, one of the bottles that I received expires 2/20. It's obvious the pharmacy is trying to get rid of the medication with sooner expiration dates first. All I asked from her was if she could replace it with a longer expiration date. She told me in a very rude way that she could not do anything about it. And just abruptly said she'll give me a refund without further explaining anything. I had to get it out of her of when I'm supposed to get the replacement. She said she had to sell those 3 bottles first so there's no telling when she will order the replacement. So rude!

I wanted longer expiration dates for the Topamax because I had this experience before. They had been giving me expired Topamax that I had not noticed when I picked them up. But when I brought them back to the pharmacy, the pharmacist (not Miss Ybarra) never gave me any problem. She was very apologetic and just ordered the replacement. I can't remember exactly how many bottles were replaced..maybe around 8 or more.

From then on, I always check the expiration dates. I would not mind coming back to the pharmacy to get the replacement if she only treated me with some respect. Obviosly, she just wanted to get rid of me without so much as an explanation. I left the pharmacy without any information on when I can come back for the refill.

I just want Miss Alexandria Ybarra to stop being rude to any customer, to be nicer and be more understanding and to have some empathy. The amount of time I spent with her last night, I never saw a smile on her face. She looked so mean...It would be to CVS's benefit if they can send her to some Management training on how to deal with customers, if she has not been to one already, or get some more additional training.

This incident happened tonight, April 23rd, around 6pm. I tried to do the CVSHealthsurvey but I could not get in. I tried to speak to the store manager but he already left for the day. I found this.

My name is Erlinda Ong. You can email me @[protected]@yahoo.com or call me at [protected].
Thank you.

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kneelfist
, US
Apr 24, 2019 12:59 am EDT

Some people need to grow up and learn that just because they were told "no" does not mean you were given rude treatment. Grow up. You are an adult with a child of your own. Isn't it about time that you grew up and realized that no and rude are not the same thing? I just want "adults" like you to stop mistaking being told no as rude. It happens all the time on this site. Add the race card and basically that is what most members who post complaints on the site are like.

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R
6:40 pm EDT

CVS pharmacy

My wife dropped off two prescriptions at the cvs on harborview road (29412) before 4 this afternoon, instructing that we would pick up both in two hours. When I returned at 6 p.M., the pharmacist had not even started to fill either. He said that my wife told them she would pick them up tomorrow. A bold face lie. Why would my wife prefer to lose another night's sleep to an intensely severe cough - to the point of throwing up, at times - rather than get the medicine as soon as possible?

I don't know client number, but the prescriptions were for patricia nelson. The store number is 0483. The prescription numbers are 493446, 493447. This occurred on april 23, 2019.

We will no longer be using cvs for our prescription needs — or any other needs, for that matter. Had the pharmacist said he misunderstood or whatever, I could overlook his mistake. But don't stand there and lie to my face to cover up for your slip-shod customer service.

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kneelfist
, US
Apr 24, 2019 1:18 am EDT

Maybe it is your wife, not the pharmacist telling a bold faced lie. Also little boy. Maybe he did not lie on purpose. Maybe the lie was due to misunderstanding. Grow up. I feel sorry for your wife.

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E
2:25 pm EDT

CVS pharmacy consultation

I took my 4yr old child to see the pharmacist as she woke up with a red rash. I wanted to ask what best to apply to it. The lady behind the counter was very friendly and said she would ask the pharmacist what they would recommend for it. The moment this lady came out and I asked her for advice and lifted up my child so she could look, she stepped back, didn't want to serve us and said if I was concerned should take her to a hospital. She then walked off without saying anything. She left my child in tears, asking me mom, am I really ill? When we walked away from the counter, she came back and sprayed the entire area with some disinfectant spray. I have never been treated like this in my life. Am totally disgusted with the treatment of this person. Especially as it turns out my child just has a flare up of some eczema. I feel like she thought we were the most disgusting and contagious, disease ridden people on the planet and she could not even bare to be within a few yards of us. To treat a child like this is unacceptable! I found the entire experience very upsetting. I will never set foot in a cvs store again and will tell everyone about my experience. No heart to treat a little girl with a bit of eczema on the inside of her arm like this.

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6:34 am EDT

CVS violation of my hipaa rights by a pharmacy technician

On Friday the 19th at the CVS on Oracle and First Avenue in Oro Valley AZ. I stopped around 12 noon to pick up a prescription which had been called in by the Dr an hour earlier. A tall female technician attended to me. After providing my name, she told me that the prescription had not been called in. I gave her the typed up discharge instructions which showed the prescription has been called in. She then asked for my insurance card which I gave to her. After receiving the insurance card, she asked me "who is the 3rd person on this card". I was baffled and did not respond then she asked "Is your husband on this card" I said yes even though the prescription I was trying to fill had nothing to do with him. She entered in some information then told me the prescription would not be ready for another 30 minutes. When I got back to pick up the prescription, it was a different technician who attended to me. While handing me the prescription, he asked me to confirm my phone number on file, I told him that I had not given one. He said a number was on file and it was (520) 794-4201 and if at any point in time I had asked for text updates to that number. I said no, that the number was not my number and I did not understand how come it was attached to my account. I asked him to delete the number from my account and instead he gave me your corporate office number so I could make a complaint.
On Saturday the 20th of April, I went back to the same store and asked a different pharmacy technician, a shorter female to delete the number. She told me that she did. Unfortunately I did not get the name of the tall female technician. Why would she ask those questions and then append a number that is unknown to me to my account. I was filling out a prescription for my child and our health information should not be willfully compromised.

Please keep me apprised of how this is resolved as I am inclined to believe there was malicious intent in your technician asking if my estranged husband was on my account and appending a number unknown to me to my account. I can be reached at [protected].

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2:43 am EDT

CVS pharmacist

My daughter, Bethany Nations, has been trying to get her meds filled all day! The pharmacist on duty refused to fill her meds in a timely manner because he didn't like her attitude. The over night pharmacist at the Nelson Rd, Lake Charles, La CVS.. He's claiming now that he can't fill her RXs because he's gotta do inventory. There has been a big ordeal getting it filled, it was being transferred from Walgreens (because they didn't accept her INS to CVS on wed morning, it was sent several times, CVS kept saying they couldn't read it or didn't get it. Finally, the pharmacist with Walgreens personally took it to the CVS and handed it to them earlier Wed April 17th, 2019.. it's after midnight and my daughter still does not have her meds! We have both called and spoken to the Manager on duty and the pharmacist! My daughter has called several times to see if it has been filled and he was rude, didn't ask who she is and just said NO! These are meds she needs and can't just stop because some idiot, racist pharmacist doesn't want to fill the prescription! We will be making a formal complaint in the AM with the Louisiana State Board of Pharmacist as well as CVS!

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4:47 pm EDT

CVS pharmacy manager

On 4-15-2019 I came home to find a message on my answering machine from the manager that said I was not the right fit for her store because I had filled out a quetionaire on line and complained about the level of competant service at this location store # 9830 stockton ca. 95210. So I called and asked to talk to her what I said was did she want me to take my business elsewhere she was her uaual snotty self and said she did not like the complaints and that it would be best, I told her tonever call my home again for anything other than things pertaining to my prescriptions she was not happy and kept interupting me and I got mad and repeated to her not to call my fuc — g house again and she said dont ever come in her store again. I am sorry I used the f word but she pissed me off, she had no business calling my home and telling me basically to go somewhere else, also I called your 1800 # and told them and they said they would pass it along to an area manager, but still no call. His name is trong tran I think, I have about 15 prescriptions at this store and am a hadicapped person and have been for about 20 years I do not enjoy being treated like this and should these complants go straight to her with my name on them? I was at your manteca ca. Store for a long time and I never had the problems I have had at this store or been trated with this lack of respect, I dont go in the store and act like an [censored], if there is a problem I ask why and what is going to happen, numerous times I have called in prescriptions and they are not filled and they always blame it on my doctors office, I call the doctor and they have already sent it over numrous times yet they dont get filled, you ask questions and you have to move to a different window after standing in line already can anybody help with this? This so called manager is rude and uncaring she should not be in a place where you have to deal with the public one on one. Scott valentine 108 bernice ave. Stockton ca. [protected]

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1:30 am EDT

CVS no med

On 4/15 after 10am, I contacted CVS in Riverbank CA to refill a prescription. The individual taking the call asked if i was going to be picking it up later that day. I said no, i will pick it tomorrow (today, Tuesday). I arrived there today and after 45min wait in line it was my turn. The clerk told me it isnt ready and she will have it expedited. I told her that I was told yesterday that it will be ready today. She said she can have it expediated and ready in 20-30 mins. Obviously she must not have ever receieved meds from CVS because 20-30 mins its actually an hour wait. I then stormed out.
I am appalled that your company's policy is to procrastinate on preparing meds for individuals who call in their order the day before. This policy is one of quite a few you guys have unwritten which makes every experience with the pharmacy regrettable.
Due to this experience, I will be changing my prescriptions to be transferred to another location.
I didn't choose to have my meds transferred to you. My pharmacist retired and decided to transfer all the accounts to CVS without any regard to where I would prefer.

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1:35 am EDT

CVS incorrect counts, new prescriptions not filled in timely manner

Store # 5683 Barnesville GA 30204. RX# 848340, filled 2/20/19. On 2/18/19 I was picking up another prescription and inquired about this refill I was expecting also. After the computer was checked I was offered to wait for it to be filled. I chose to return the next day for it since I was not quite out. 26 hrs. later still not filled. I finally got it on the 2/20/19 after my wife chose to wait on it. It was a 90 day supply of 90 tablets. The manufacturer supplies stock in 90 count bottles. After opening the bottle for the first time 3/1/19 I discovered the foil seal broken and 60 in the bottle. 30 had been dispensed from the bottle.
The local discussion page has been filled with similar complaints for about a month prior to this. Drs. sending in orders & taking days to get filled unless you are waiting on them in person. I was called to pick up a refill so I went to pick it up later that day and it was not filled. Something recently has changed at this location. I don't know what, but it seriously has affected service. If it doesn't get better soon I will need to relocate my business.

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6:53 pm EDT

CVS pharmacist conduct

On Friday April 12, 2019 I contacted CVS Pharmacey customer service to report a complaint regarding the unproffesional conduct of the Pharmacist on duty at 9:44am at your store located on 1471 W Covell Blvd Davis, CA 95616. I explained to the customer service representative that I had witnessed the Pharmacist discipline an employee in front of customers and other employees. I explained the behavior of the pharmacist in detail and requested a call back from the District Manager. The customer service represenative stated the DM would call me back within 24 to 48 hours. Today it has been well over the 48 hours and I called back to follow up only to be told the DM would follow up on working days. But CVS as well as the corporate office are open 7 days a week and in most cases 24 hours per day. This does not make any sense.

By way of this email I am requesting a return call to me immediatly. It is alarming of the lack of urgencey around a code of conduct issue. I would love to speak with the CEO or board of directors regarding customer service follow up. I will do that as soon as the issue with the code of conduct is properly addressed.

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6:40 pm EDT

CVS depend under wear for men

Card # [protected]. I received an email stating that I could send a sale to my card that I would be able to buy a 32 count package of Depend underwear for men at the price of $11.99 the computer states its on my card - but the store would only give me 32% off which more than the sale price I was offered. They would not sell it to me at $11.99 - I went home and checked the computer message says the sale is on my card. I went back to the store and returned the product.

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10:29 pm EDT

CVS manager at the counter

I went there to do my coupon and the manager there I think it's name is Adrian gave me a hard time telling me misinformation that I needed to buy for for for braces in order to get the coupon when the coupon stays clearly is one buy one get one free also he did not want to honor the prices that were at discounted prices Hook by CVS store and was trying to make me pay full retail price for them he was very disrespectful and acting in a very unprofessional way and telling me he hates couponers I spend a lot of money in CVS I don't need to get treated like that especially from a manager I went to another CVS had no issue and they told me he just did not want to do his job .. employee like this give the CVS brand a bad reputation and I also gave this store a bad review

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5:13 pm EDT

CVS customer service pharmacy phone

Hi
I called the pharmacy on 4-11-19 at 343 pm and 15 minutes later a voice came on and asked me to hold...10 minutes later the same young man (he said his name was tyler) answered the phone... I spoke with him about a minute and he answered my questions... I am dissapointed that cvs does not have a better system to answer customer questions from customers over the phone

Tyler informed me that only two people work in the pharmacy on weekdays

Please staff your pharmacies better if you want to keep our business

Thank you

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2:36 pm EDT

CVS cashier behavior

hi, thanks for reading this ... the cashier that works every morning, i dont know the name but usually she is the only one there, she is a black women, a little overweight, anyway sometimes i go there to buy shampoos when you guys have good deals using manufacture and cvs coupons. When the time to pay comes, she is very rude, and she get annoying for the fact that im using coupons, i wait in line for everybody else, but when it comes to me, she wants to hurry up, being rude saying stuff like ( give me all the coupons now because there is not fixing or coming back)the first time she did that to me, one coupon wasn't working and i ask her what can be the problem.. she say she didnt know and that there was people waiting on me. i had some rewards(cvs extrabucks) and i completely forgot to used them because her impatience. so i paid regular and i left, second time this morning, she said same thing ( hurry with the coupons im not going back and forth(VERY RUDE IN FRONT OF OTHER PEOPLE) so i told her to cancel everything because im not dealing with her, and i told her that i will go to another CVS(1900 Brunswick Ave, Lawrence Township, NJ 08648) because there they doesn't have any problem with coupons and they try to help you . MY husband and I will NEVER BUY A PRODUCT AGAIN FROM THAT CVS. i hope this girl start behaving with costumers. thank you

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8:06 pm EDT

CVS pharmacy / pharmacist and employees/

the Pharmacist was just recently changed as well as some of the employees. this CVS used to be very pleasant and efficient and organized. Now with the new people there, it is a mess. It is like the right hand does not know what the left hand is doing. there are prescriptions overflowing from the shelves and everywhere else/ counters etc. I just picked up a rx for my son, it was a 90 day rx., It was over 200.00 and I cannot afford that, so I ask for only a 30 day supply. so I get the 30 day and on the label for refills it has zero. This is wrong it should be 2 more which would make it the 90 days, So when my son needs a refill, we will need to call the doctor for the refill. then my doctor will tell me that it was for 90 days and should be good for 2 more 30 days refills. They screw up like this all the time. There was a lady there who was given her diabetic supplies, She was supposed to get the insulin pens and they gave her the needles instead. She said she has been trying since January to get the pens - not the needles. She had to go up to the counter 3 times while I was there to get them to understand her problem before they got it right. She was so upset at their stupidity . She said she called corporate, but it did not seem to do any good. You need to send an intelligent representative to this store to observe how unorganized this Pharmacy is. It is a discredit to your good name. Other CVS are not like this. I would change stores but I am 77 and this CVS is very close to my house. I should not have to change stores just to get descent service.
PLEASE CHECK OUT THIS CVS FOR YOUR SELF. These employees will create a Bad reputation for you. Thank you for listening to me Joanne Sonntag/ 5675 Arnhem Rd/ Baltimore Md. 21206/ [protected]/ [protected]@aol.com

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10:45 am EDT

CVS pharmacy

April 4th during my visit with my primary doctor boucher, she sent 4-5 prescriptions to cvs pharmacy. I called their pharmacy april 5th and the pharmacist andrew advised me they have them. After communicating my health insurance information to him, advises me they do not accept blue cross blue shield. So I asked him how much out of pocket would it cost. So he went through each prescriptions one by one and told me the total would be $150.
I told him that is too much and told me to locate a pharmacy who accepts my insurance and I did.
Walgreens does and so I called them to call cvs dade city pharmacy to transfer my prescriptions over to them and said they would
So april 6th today I call walgreen zephyrhills and the pharmacist has my information, told me they called cvs dade city and they have not yet transferred these 5 scripts over to them.
I called cvs dade city, and pharmacy has no record of my prescriptions but have a note for andrew to transfer them over to walgreens. So they tell me they have no record for any new prescriptions.
This is the third time this year cvs dade city pharmacy has done this and even once they were giving me someone elses 6 prescriptions when in fact I only had one sent to me.
This is outrageous, please be advised I am reporting you to the state of florida.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.