CVS

My grandson has ADHD and when his last refill came up CVS only had 20 of the 30 pills he needed. They said if they filled it be would lose the other 10. Usually a pharmacy just fills the remaining when it comes in. So his doctor wrote a script for the other 10 to cover it. They are refusing to fill it until the 29th. So he is at school today with no meds, which is a very big deal

If I could give no starts I would.. the lady that worked at the pharmacy last nights overnight shift Is racist. I went there to get insulin syringes, which is something I usually get there all time and I call ahead to make sure they have it. Well I called ahead and she did say she had it . When I drove to go get it and I walk up and tell her that I just called, she went and grabbed the item, scanned it, then pressed a button (probably to void the transaction) then she told me that the item doesn't show up on the inventory .meaning she cant give it to me because it wont charge . I told her to grab the same brand, but a different size and scan it.. it worked and I said for her to just scan it and I'll pay for it but I'll get the size I need instead. She said no.. shes playing with peoples health and my life depends on weather or not I am able to have this item. Just because she didnt want to sell it to me, she refused to sell it to me when it's against the law for her to have it in stock, in the store/pharmacy, but all of a sudden it's not showing up when shes scanning... I'll remind you that I come here once a week and buy the same exact item the same exact size I requested... this [censored] wants to play God for her 8 hour shift and deny people of what is their right to purchase. Horrible customer service . The pharmacy should be ashamed and embarrassed of hiring someone like her. I asked speak to a manager and she said I am the manager... then she quickly changed it and said "the manager isn't here" then why do they have this idiot working alone running the whole pharmacy? Shes a waste of human life and I hope one day she is in the same shoes as me and gets denied something she needs that is vital and detrimental to the point that she can die if she doesn't have it.. karma is a [censored]

Date of this incident was 5/9/2019. This was the straw that broke the camel's back. After constant rude encounters with the pharmacy employees, waiting forever to pick up prescriptions and the list goes on, I decided that I don't have to put up with this anymore. I arrived to pick up a prescription for furosemide (water pill) and waited in a long. long line. When it was my turn I gave the clerk a GoodRx coupon and asked where the restroom was. She replied rudely that they don't have a public restroom (can you believe that?) but I could go next door to the grocery store. She had no idea what to do with my GoodRx coupon but told me to move to the next window where I waited and waited again. Eventually I was told they would call me back to the window. And eventually they did and told me the coupon wasn't good-I understand-But then I had to get back in an even longer line. Remember my prescription was for water pills. I will never go in that dirty, nasty store again. It should not take all afternoon to pick up a prescription. And next season I will use another drug company. Enough is enough. Most of the employees there appear to hate their jobs. Thank you.

Statement # [protected]
re: Michael Agnew
11831 Garden Circle East
Fishers, IN [protected]
[protected]@ 9825 E 116 prox., Fishers, IN
Balance owed - $20.70 Service on 12/18/2018/Rx#90184 generic Myfortic
Reason Stated - PTR - Patient Responsibility

Summary of situation: Allegedly owe for a part of Medicare Part "B" prescription
Statement only received - no invoice prior - no detail

Per Medicare EOB and Medicare Gap EOB (Anthem Bc Bs Plan F), the Medicare allowable was covered in full. I was given no invoice or details in any form. Please have 3rd Party furnish some billing detail.
Thank you,
Mike Agnew

CVS switched my meds by calling the doctor and saying I asked for a cheaper medication. I DID NOT ask for a cheaper medication. The old SWITCHEROO. Would be interested to see how often they are STILL doing this.

From the Beasley Allen website:
"The Big Switch
In December 2008, CVS Caremark paid $36.7 million to resolve allegations of Medicaid fraud in a lawsuit filed by Bernard Lisitza, a former CVS pharmacist who processed prescriptions, and the U.S. government, which investigated and joined the False Claims Act suit. Twenty-three states opted to join the lawsuit as well.

Mr. Lisitza and the U.S. alleged that CVS pharmacies switched Medicaid patients taking ranitidine, the generic form of the heartburn/stomach acid drug Zantac, from tablets to capsules to get more money from Medicaid, which sets maximum reimbursement rates for the tablet form of the drug but not for capsules."

I live in st. Clair, MI, where I get excellent service from CVS. We have recently started spending winters in Arcadia, FL, so I am getting my prescriptions there in the winter months. First off, the cleanliness of the pharmacy in Arcadia is awful ... pills laying all over the floor and on the counters; service is very, very slow. I've had to wait on the phone 45 minutes to inquire about a prescription. I saw information online regarding a Losartan recall while in Florida, and called CVS about it. I couldn't get a straight answer, so I kind of just forgot about it. We arrived back in Michigan in late April, and received a letter from CVS in May regarding the Losartan recall. I called the CVS pharmacist in Michigan about it and he said they already contacted all their customers affected, and I should call the Arcadia store. All this happened in less than 5 minutes. I contacted the Arcadia store, and she told me to bring them the letter and my prescription and they would look it up. I told them I was back in Michigan, so they told me to take it to my local CVS. I informed them that my CVS said to contact them. So, after going back and forth about options, she said the pharmacist would call me to get information when they weren't so busy. That was 2 days ago. I felt like they just wanted me to go away. I am really contemplating changing pharmacists. You guys may be big, but you still need to be clean and offer good customer service.

Not an complaint - Please pass this along to the proper department. I am a CVS North Windham, Maine, customer who is currently overseas. I brought with me Multi-Vitamins Men's 50+ Advanced tabs. Strangely, there are two different color tabs in the bottle: one pale blue and scored across the middle, the other slightly darker blue and un-scored. The two colors are about evenly divide in the 65 tab bottle. I have never gotten two different color medications/supplements in the same bottle. Is this normal for this product? I am nervous about taking both colors and have stuck to the scored one for no real reason. I tried to insert a photo but could not do it here.
Please advise.
Irwin Novak

I'm a medical school graduate. I am currently in the US for potential observership opportunities In NY. As part of the paperwork for my observer-ship I was required to get the Tdap vaccination.

On 9th April 2019, I went to the 202 S. Highland Avenue Pharmacy, Ossining, NY. I was administered the vaccine on my right arm. The person who administered my vaccine was Okolica Hadassah.

She gave me the vaccine too high on the right deltoid. A few hours after the vaccine was administered I suffered immense shoulder pain to the point of not being able to move or sleep through the night. Over the next 48 hours my shoulder drooped further down. Even he slightest movements caused excruciating pain.

Today is 5th May 2019. It's nearly a month later and my shoulder still has a limited range of motion. Abduction, adduction, internal and external rotation of the joint is very painful. I cannot raise my arm over my head, I cannot reach behind me to fasten my bra strap. I still have to take pain killers to go about my day.

I am very distressed that this improper vaccine placement has caused permanent damage to my dominant arm. I lead an active lifestyle. I played basket ball for my high school and college teams. I represented my state at the rowing nationals.

I went to my Doctor yesterday on the 1st of May, a pain management Doctors office. My pain has worsened after 3 MAJOR LUMBAR Surgeries and 3 cervical fusions prior to that. The most recent surgery was November 29, 2018. The point is my Doctor or Nurse Practitioner in this case changed my meds from four 10 mg. Oxycondone to three 15 mg. Oxycondone, only increasing by 5 mg. Per day. The month prior I was taking six 10 mg. Oxycondone per day so difficult to change. My prescription for ER morphine was also changed from three 15 mg. Per day to two 30 mg. Jessica the pharmacist at 2788 Murfreesboro Rd, Antioch TN 37211 said she didn't feel comfortable filling it but put me off twice having me call back. I had NO Oxycodine on hand and was up all night. I'm sorry if my Doctor felt it needed changing it shouldn't be up to the pharmacist to dispute. I called again today with a young man pharmacist to had a voicemail from my Doctor yelling him to fill it but after 12 Noon today nothing was done. I use a walker and can't even stand straight I'm in so much pain. I told my doctors office and they suggested I go to a different pharmacy. He then harassed me at the window when I got there disagreeing with me on everything. Your pharmacy is ridiculous. If they want to be in law enforcement then they should work there. I was going to move all my scripts from Walgreens there but not now. I told him today that I was done with the games!

Store 4280 manager sean whitehead would not honor a coupon code for 15% off of photo books. I have purchased 8 books in 2 weeks. When I tried to make them online, I had alot of trouble because of the format I wanted. I want 8x10 one photo per page and it is difficult to manuever online, it never works out right so I went down to my local cvs store on hwy 524 cocoa fl. I told store manager about my troubles and about the coupon and he would not honor the coupon. There is a coupon available for 15% off of photo books from 1/1/2019 to 6/30/2019. Since I was having so much trouble online making my book, I thought for sure the store manager would help me and honor the coupon... But no! He was a total, for lack of a better word, a$#hole! He wasn't the least bit interested in making a customer happy and satisfied. A total loser with no personality, no training in customer relations, and no desire to make a customer leave the store satisfied and happy. He just didn't give a damn! Plain and simple... He acted like he could care less and it is obvious that he doesn't... I have been to other stores when I have had trouble online and they were always accomodating. I will never go there again! Do your company a favor and fire him!

My complaint is against 2 CVS pharmacies. The first unethical incident happened at the CVS pharmacy in Auburndale, FL on Magnolia. This pharmacy would not fill my full 90 day RX for insulin pens, 12 pens stating their policy did not allow to open a 5 Insulin pen pack to give me the additional needed to fill my 90 day script, leaving me short 2 pens every script filled. So, in essence, I would be paying for a 90 day supply but only getting a 76 day supply. I did not agree and went to another CVS who agreed to split a package and gave me the full 90 day RX but they also advised their policy could change also about the opening of packs creating a partial pack.
My second complaint is that CVS advised me I had to get a new glucose blood testing meter per my insurance coverage and my current meter and strips, which I am very comfortable with are no longer covered. So I got a new script from my Doctor for the meter and strips and I gave it to the pharmacy and for two weeks now the CVS on Socrum Loop Rd in Lakeland, FL says they are too busy to fill the RX due to their policy and new computer.

I am being jerked around by CVS pharmacies since they give me a hassle about my diabetic needs, shorting on my insulin RX and making me wait for my glucose blood testing supplies unnecessarily. CVS is putting in cost saving measures that puts their customers health and well being in jeopardy. My insurance company, Blue Cross and Blue Shield uses this unethical, substandard company since they also want to save money.

I am writing to register a complaint about how long it takes for the pharmacy to answer a call. This is not just a one time thing but happens everytime I call the pharmacy. The wait time for a call to be answered by the pharmacy is in excess of 20 minutes or more. I do not have 20 + minutes of time to wait for a call to be answered just to have a question answered by the pharmacy employees. This is an issue that needs to be addressed by cvs in a timely fashion. I have cigna as my health benifits privider and I am not offered a choice by them to choose another pharmacy to go to. I am saddled with cvs as my pharmacy for medication otherwise I would have gone somewhere else a long time ago. Please have a team investigate and fix the problem. I thank you.
Richard a. Lewis

I was attempting to transfer a prescription to this location from a walgreens. I did not have a choice but to transfer, our insurance is cvs/caremark and they will not cover it outside of a cvs location.

I walked in to transfer the prescription on wednesday 4/24/19 at 1pm approx., I gave them my insurance card and was told it would take 72 hours. Today is monday, 4/29/19, (so approx. 120 hours later). I have not gotten any indication to say it was ready. I called them to check on the status. I was told that they didn't have my insurance card and I would have to go by there yet again and the prescription was on hold for now. They "lost" the card information and couldn't be bothered to call me to get the issued resolved. I was not offered so much as an apology. Instead, I have to call them and then leave work to make an unnecessary trip there for something they were already were given. On top of that, they still have to order the drug, so more waiting.

After all this, the pharmacist calls me back to tell me that they refuse to fill my prescription (now cvs has it held hostage and it has four refills on it) because I hurt the feelings of the person who answered the phone. So now I have been without this medication for a week. Let me tell you how awesome that makes me feel, please read sarcasm.

It is very possible that maybe, just maybe, a simply apology would have gone a long way toward working out the situation before the customer loses their patience. May I suggest cvs implements that into their training programs immediately.

Thank you.

We cant get anyone to answer the phone I needed to transfer a maint drug, my husband called drove into town 15 min drive went into the store still on hold.Last week on hold for 1 hr and recalled 4 times no one answers and drove back into town again, This is an ongoing problem.Why cant you get help.They don't wait on you thru drive thru why have it.My insurance is forcing me to use this because of the maint drug for my thyroid.You go in to pick up rx not ready its been days.my husband use to get a call its ready but anytime now you go get it its not ready.today my husband waiting to talk to someone so many people you didn't know who was next.people driving away from the drive thru no one to wait on them. Karen ayres [protected]

Recently I had several extra buck coupons that expired and I was told that I could not use them even though they hadjust expired on the previous day. Later I was told by another store that they should have been accepted since they were only 1 day past the printed date. I would like to know if it is possible to have these coupons replaced since they should have been accepted. I doactually have the coupons that were rejected and would be happy to send them in to verify. There are 4 of them totally $20. Please let me know if there is any sort of customer courtesy that you can offer. Thanks very much.

This incompetent woman, "Maria H" working alone at the overnight Pharmacy in Silverlake, decided to go on a lunch break for 2 hours in the middle of the night. Nobody was working at the pharmacy. When she came back, my husband brought her my prescription that was written the previous day by my doctor. She apparently didn't know the date, so she told him it was too early and that it wouldn't be ready until the next day at 8 pm. She completely made up this time (prescriptions are not written for a particular hour). She was toxic, childish and assanine, and refused to tell us when someone else was coming in to relieve her.

I am leaving CVS next week for COSTCO pharmacy because you do not respect my choice to NOT AUTO-REFILL, no matter how many times I enter it on the webpage or tell the pharmacist personally. I still get the call the next day. Do you think anyone will change that decision within 24 hours?

While this feature might be beneficial to some people, in my case, when one of us is hospitalized for 2 weeks and have an extra 14 pills of all our meds, REFILLS NEED TO BE CONTROLLED BY THE PATIENT. In the case of my husband where they are still trying different drugs to see what works... REFILLS NEED TO BE CONTROLLED BY THE PATIENT.

Your constant calls to auto refill, AFTER I HAVE CHOSEN not to auto refill are the reason we are leaving your services. You DO NOT RESPECT MY CHOICE AND MY WISHES.

Good luck with that bullying policy, it does not work for EVERYONE.
Bye