The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
CVS Pharmacy / Albutural Sulfate Inhalationsomeone elses script covered with a tag with my name incorrect rx number

id like to make a report against cvs pharmacy 15 colonial place mt vernon ny 10553. i had a perscription and called in a refill when i picked up my meds i was given something different than what my original perscription looked like also there was a sticker with another patients name under the sticker with my name without realizing the rx numbers didnt match i called cvs to inquire. they told me to call my dr if this medication doesnt work and have her find me a new medication. they also told me albutural had been discontinued! which is far from true i dont know what to do from here im highly upset and this medication does not help the way my origional medicine did . this is supposed to be a rescue inhalier. my rx number was 633336 the rx they gave me was 637552. LETS NOT FORGET TO MENTION THEY BROKE CONFIDENTIALITY BECAUSE I NOW KNOW THE PREVIOUS PATIENTS NAME AND ADDRESS AS WELL AS HIS PHONE NUMBER DOCTORS NAME AND DIAGNOSIS! THIS IS UNREAL! MY SCRIPT WAS FROM ARMSTRONG PHARMACUTICALS I CHECKED THE WEBSITE THEIR PRODUCT WAS NEVER DISCONTINUED! THE PRODUCT THEY GAVE ME IS PROVENTIL HFA. EVEN THOUGH THEY ARE BOTH SUPPOSEDLY FORMS OF ALBUTERAL ONE IS STRONGER THAN THE OTHER. THIS MEDICATION CAUSES DIZZINESS MY MEDICATION HAD NO SIDE EFFECTS THAT CAUSED ANY TRUE PROBLEMS! I HAVE TO LITERALLY TAKE 6 PUFFS WHEN IM ONLY SUPPOSED TO TAKE TWO AND IT STILL DOESNT WORK! when i complained to the store they told me simply go see my doc and have her perscribe something else! why???? she gave me 6 refills! they screwed up and refuse to admit it

Responses

  • Wh
    Whine11 Feb 23, 2011

    Albuterol Inhaler has not been available for a few years now, it only comes as proventil hfa, proair, ventolin hfa

    0 Votes
  • Ke
    kelli Nov 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am sorry to say that CVS was with-in their rights. Federal law prohibited the continuing of the origional armstrong albuterol format & was required to change over to HFA inhalors. I worked in the pharmacy and talked with many people about the switch. They were wrong on 2 accounts, the prior lable shouod have been removed (however state law prevents any drug from leaving the pharmacy area (meaning under direct supervision of a phamracist) and being returned, the label was most likely someone had already gotten their med and had called in another refill. the 2nd mistake was not talking with you & explaining the changes that were going on NATIONALLY. While you may have been or are able to find some stores that still stock the armstrong alboterol, you will not find it for long, it was not discontinued, just forced off the shelf.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.