prescription price
I recently went into a CVS pharmacy to fill a prescription on a Sunday and was advised that the co-payment was $ 80.00. Since it was a medication that I had been waiting for due to a prior authorization from my doctor for my original medication and had ran out I accepted the co-payment and paid it. On Monday I contacted my insurance, whose name was on my CVS prescription bottle, who then told me I could get a 2 month supply by mail order for $10.00! When I called the pharmacy to complain they told me to contact Aetna that they set prescription prices for CVS? I find the price difference unbelievable and wonder if this pharmacy is just charging what ever price they want? If it is the correct price I can guaranty that no one I know will go to this pharmacy for prescriptions ever again. And since my insurance company name was right on the bottle why didn't they inform me to contact them for the prescription,
racial profiling while at store
On Sunday, Dec. 6, 2009, while picking up pictures that Husband had dropped off on Saturday, Dec. 5, 2009; I was in store doing some other shopping. While in store for approximately 30 minutes, I was constantly followed by some one in Store. I knew it was employee, "watch dog" or whatever you call them. I was highly upset as we have been going to this store even before it became CVS, in which we had never experienced this type of harassment. I asked why he was following me, which he proceeded to pretend he did not hear me. Is this what your company calls, "Customer Service"?
The complaint has been investigated and resolved to the customer’s satisfaction.
The worst customer service experience.First of all, I dropped off my prescription CVS pharmacy store # 1501 in the morning on 10am.Then after work I went to pick up my Rx.After half an hour waiting drive through tech Jonathan told me that was not ready with rude attitude.I couldn't really believe it almost over 12 hours to fill one Rx.When I talked to the pharmacist, her responds wild and unprofessional.Her name is Bahar Hakami. She has bad temper.She is not fit 21st Century customer service.In short, she has to stay away from that store.
rude and mouthy manager
I never had a problem with CVS before, until today. I was cropping a photo on the kodak machine. When i got to the end of editing my product it said out of paper. I told them behind the desk. Well the manager rushed around to find the paper, came around to the kodak machine and said real nasty"This isn't the paper for this machine, that one back their is out of paper." She went behind the counter. complained some more about me. so i said to her"What is the difference betwwen these to photo machines?" She yelled "I dont no." I said to her"If your having a bad day you dont need to take it out on us." She said, "Oh i f i was taking it out on you, you would know it!" I couldnt beleive this woman! I said to her thats fine I'll just call corporate and have you fired. She called the police! When she hung up she went somewher, came back up front, threw her key at the wall and yelled" tou dont need to call corporate...I quit!". I will never shop their ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
WOW! Some people are just I guess downright rude. That totally sucks for you to have a bad experience at a CVS like that, but the person that you came across was having a bad day and I dont think that it got any better from there.
I hope that you took your experience, and turned it around to hopefully brighten someone's day. That is what I try to do. If I encounter someone in the rude to downright mean category, I try to let them know how I feel and then turn the feelings around and try to compliment someone on something they are wearing or something of that nature.
I do and am a total advocate of boycotting. If I have a bad experience at an establishment, I will indeed contact corporate and I wil never go to that store ever again. I am always boycotting something or some store because of employees actions or poor quality of product.
I wish you the best and I hope that you get those pictures you were trying to get copied.
Take Care,
S. Raynovich
no concern for customer safety
I went to my local CVS store last Friday evening at 8pm, greeting me at the door were three rough looking youths smoking cigarettes and clearly hanging out with bad intentions.As I shopped in the store one of these youths entered in and pushed past me, still smoking a cigarette. I am 6 and half months pregnant and was pushed aside by this thug as he wanederd to the back of the store to chat up and harrass two young girls who were trying to shop. I noticed there was no security guard on duty and suddenly, felt very unsafe and felt bad for the one lady working behind the counter as clearly, the delinquents were running the asylum. I promptly put my basked of goods aside, walked out and went over to Walgreens on Superior and Mayfield were I was greeted by a security guard at the door and where there were no dodgy teenagers hanging about the entrance. I will never enter that particular CVS store again, eventhough I have a prescription account there, I will transefer it to Walgreens who clearly care about the safety of their customers and are willing to spend the money to employ a security guard. As someone who runs a business in the area and cares about her customers I am deeply troubled by this lack of concern and dread what may heppen if CVS continues to disregard the safety and comfort of their customers. I happened to be at the CVS on 92nd and Broadway in New York last week and had a very happy experience, there they have a security guard.There, they actually care about their clientele.
The complaint has been investigated and resolved to the customer’s satisfaction.
I wish my cvs had a security guard. We could pay them with all the money we save on shrink!
First of all, , , People complain when there is a security guard at cvs/pharmacy..But at the same time they complain when there isn't.No matter what, there always a need to complain about security guards.
coupon issues
I get a weekly penny saver circular and CVS always has FANTASTIC advertised prices & sales. I use my customer loyalty card, I clip coupons, I do the extra work it takes to get the most bang for my buck AND I like to spend my money between CVS & Duane Reade. However, my local CVS has been really frustrating lately. The frequently won't honor print and...
Read full review of CVS and 2 commentsovercharge for medication
My mom uses CVS. Her doctor wrote her a prescription for lets say 50 mg instead of 25 mg and told my mom to cut them in half to save her some money as she is on a fixed income and the medicine is expensive. The pharmacy charged her double because my mom was breaking them in half as per the instructions on the bottle. Isn't this against the law? I wonder what the pharmacist would do if they went to a restaurant and ordered a meal and took half of it home for the next day and they got charged double? Hmmmm food for thought. Every time my mom goes to CVS it is a round. It is always something. The pharmacists and techs are always [censored]y. No other way to put it. I will never use CVS Pharmacy
The complaint has been investigated and resolved to the customer’s satisfaction.
It would be insurance fraud if the pharmacy charged 1 pill/day instead of 1/2 pill per day. If anything, have the doctor report the wrong days supply so your mom can get more pills and pay the same copay. Oh wait, that too is insurance fraud. Food for thought...
don't go to store#5250
As a very wealthy and fashionable woman I wear big purses. Everyone knows that big purses are in style...in store #5250 ari gonzalez followed me to every single aisle looking at me and my purse constantly. I was so disturbed by her looks that I just put all the items down and walked out and drove across the street to family dollar to grab the same exact items... I have never ever ever been treated that way. And then as I was walking out she said "when you watch these women with big purses they get intimidated and they put the things down and leave the store because they know we're watching"... I couldn't believe she said that. I make at least 5 times more than she would ever make yearly at that job. So what reason would I have to steal shampoo and etc?... That was soooooo uncalled for!
I wouldn't darrrrrrreeeeee step foot back in cvs!... I wouldn't support them if my life depended on it... I was thinking about getting a small camera to hide in my clothing and expose the way that ari gonzales operates in store #5250... I am strongly looking into that!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks for making us "lowlies" feel so good that you are so wealthy beyond compare. It really helps your case.
"AS A VERY WEALTHY AND FASHIONABLE WOMAN I WEAR BIG PURSES."
Who are you trying to convince with this statement?
"I MAKE AT LEAST 5 TIMES MORE THAN SHE WOULD EVER MAKE YEARLY AT THAT JOB."
How do you know how much she makes? How do you even know her last name?
Sounds to me like you personally know this "Ari" and have a vendetta with her. Let it go, move on.
With all your "wealth" take a week off and see a psychologist. There's medication for these types of behaviors.
MER
DO ITTTTTT
privacy law violation
I was having a prescription filled and overheard two of the clerks (Mike and Bess) discussing what my medication was for. They were talking right out loud for everyone to hear. When I complained to the store manager and the pharmacy manager, I got nowhere. They coldly stared at me. When I wrote an email to CVS.Com and asked that it be forwarded to the District Pharmacy Manager and the District Store Manager (I had their names), an idiot at CVS.Com who received the email decided to take it upon herself to call the clerks at the store and alert them that I had voiced a complaint about a privacy law violation. Then she wrote a stock, 'Dear John' email back to me claiming that no privacy laws had been broken, etc., etc., etc. A grade-school graduate (maybe) is now a lawyer for CVS. She can't even perform her 'Customer Service' skills correctly.
These people at the pharmacy do this all the time. I guess other customers don't hear them or pay attention. CVS is well-known for selling customer's information and doesn't give a hoot about their privacy. I had stopped filling my prescriptions there for years after I began to receive a ton of junk mail which I know had its origins in my dealings with CVS Pharmacy. This time, I will stop filling my prescriptions there permanently. The two pharmacy imbeciles should be fired, but the ones in charge there have (maybe) and total IQ of 50. The best thing is for customers to stay informed and communicate about problems like these on the internet. CVS wants their competitors to take over on the prescription business, I guess.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad smell
We purchased some CVS Bottle Liners recently and found them to have a bad smell. My 9 year old said it smells like bad bug spray and I agree. I also notice that there is no country of origin on the box.
Please provde the following information to email [protected]@satx.rr.com
1. Country the liners where made in?
2. What kind of plastic this is?
3. Dose it meet FDA standards?
4. Is there a “CERTIFICATE OF COMPLIANCE” for CPSIA of 08 for this product?
Thank you
Dr V. Matias
The complaint has been investigated and resolved to the customer’s satisfaction.
unprofessional staff!
After giving cvs years of business, the newly opened cvs, previously longs, has given our negatives away to a client after very specific instructions not to! But that is not even my complaint. This is...
After stopping by several times to see whether or not our client had picked up their photos so that we could then re-collect the original negatives that they had opted not to buy, I stopped by again and yes, indeed they had picked up their photos, and also! Their negatives that had been set aside in a seperate envelope for us to collect afterwards. The actual person who had assured us that they would not be given away, tri, the "manager" not only could not find them, but gestured in rap-style manner with flinging arms that he could do nothing more, he had looked and that no, I could not look through the envelopes myself to double check. He did not offer to investigate, ask other photo employees that might have set them aside somewhere or remember giving them to the customer, look around the photot kiosk, nothing! He just acted rude and uninterested and completely unaccountable and kept arguing the same point that "you saw me put them back in the bin, that's where I left them and haven't touched them since", regardless of how many times I kept trying to ask him if maybe he could ask other employees, look in the safe or ask if they have a special set aside place they may have put them. It was as if he was a machine just repeating and not listening or caring. Finally I had had enough! After not being allowed to make my point or even be heard when I did speak I slammed my hand down on the counter and said "I will finish my sentence! Stop interrupting me so I can speak!" I guess this gave him carte blanche as a paid employee of cvs to act even more rudely and unprofessionally... He said that he "can't help me anymore because he looked and the negatives aren't in the bin" and walked away. I told him that I absolutely did not want him to help me further and that I would like to speak to the manager. He then let me know that he is the manager and that I should just check with my client to see if they collected the negatives along with their photos. I asked to use his phone to leave a message with the photographer I work with to contact the client directly. I left a message and then tried again with this "manager". I asked him, "ok, do you remember having the conversation that day when we seperated the negatives and asked you to please put them under the photographer's name and the photos under the client's name to be picked up... Do you remember us talking with you about possibly having your children photographed in the near future?" "yes" he replied. So then I asked "well then if you remember that why are you acting like you have no knowledge of us separating the negatives to understand why I cannot understand how it came to be that the client could know to ask for an envelope under a different name than hers? Did she collect other people's negatives?!" he then admitted that he did remember but offered no further information. He began looking for them again and asked a photo employee who just happened to walk up if he remembers anything about our negatives, speaking extremely vaguely. (This employee is one that is notoriously sloppy and once lost negatives exactly 2 seconds after holding them in his hands once, argued that they were never there, and then turned around 10 minutes later and found them on the counter next to the register where he had absent mindedly put them.) of course he just mumbled and walked off. I then noticed that the one photo employee that we usually try to deal with who is at least somewhat competent was checking people out at the checkstand so I asked the "manager" to ask him if maybe he remembers the lady coming in. This competent employee then turned after having been 5 feet away during this whole escapade and told me that "yes, she came in and I gave her everything. There was no note on it so I didn't know not to give her the negatives." tri, the "manager" looked at him and said, "well there you go, we could have avoided this whole thing if he would have told me sooner." after leaving the store, I saw tri outside having a cigarette about 15 feet from the front entrance of the building and he apologized for the mishap. But when I tried to point out that giving away our negatives, or losing them is bad enough, you should try to behave professionally and at least act like you care, listen to the customer allowing them to finish their sentences and at least investigate or let the customer know you will follow up and call them, he began with the chip on the shoulder all over again and said that the customer was supposed to act professionally and that he is not paid to put up with abuse. I tried to point out that any problem in a store can go either way, depending on how management handles the situation. I also pointed out that as a customer, I am not on the payroll, he is, the "manager", and if I was allowed to speak, was listened to and not argued with, that maybe I wouldn't have to get upset to make a point in the first place. I tried to explain that basic customer service skills 101 are common knowledge in all companies, that this is nothing new and that someone who is appointed a manager status, should be familiar with this and not act like a teenage rap artist showing no respect for the customer's point of view. At this point he had put out his cigarette and shooed me off with his hand as he walked back into his secure little job. Charming!
Postnote: after asking one of the other employees outside if he was the store manager, he is not, he is the assistant manager.
The complaint has been investigated and resolved to the customer’s satisfaction.
treating long term employees incorrectly
I have been a long time customer of CVS and I believe now is the time I will no longer go there for anything. Over the past 6 months, I, as a customer, have noticed a change in CVS and the way things are handled, especially concering their own employees. I don't know who is in charge now, I've never met them. They are getting rid of long term employees that I have came to know over the years and this really upsets me! These people are what make CVS what it is or at least what I thought it was. CVS really wants us, as a customer, to believe that they care for us when they don't even care about the people that work for them. They, the employees that really care are the ones that are being "let go", a nice way to put being fired. In my eyes this is wrong and whoever is in charge of the Mobile district needs to look into this before it gets any worse than it already is. I am not racist in the least but, all of the employees being let go are all white and I've noticed there are more foreign and black people that are replacing them. That are not in least bit nice or act like they seem to care one way or another. This, to me, sends a bad message. When I go in the pharmacy, I want them to know me and take the time to talk or explain anything to me. Not rush me out of the way like Ive taken up too much of their valuable time. I use to not feel like I was just a number and that I mattered, not anymore. I will be transfering all of mine and my husbands medications elsewhere and intend on telling all of my family and friend to do the same. The regional supervisor needs to look into this as soon as possible because CVS isn't looking too good right now to a lot of their customers. Thank you!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a Manager for 11 years with CVS and 10 of my years were wonderful. In my last year, I began to get harrassed about everything I did. I was wrote up for things that really did not pertain to the store but more to what the Distict Manager wanted and could not possibly have been done. Over a four year span, CVS cut budget hours by 60 hours and gave a bigger workload than ever. I had received many awards at CVS, best looking store, best profitable store, best inventories year end and year out. But in August of 2009 I was called into the office by my District Manager and let go for the most unreasonable problems that she thought were enough to fire me. Things that I had no control over but because I was the manager I was the one who should be fired. I was loyal to my customers, my employees and CVS. They brought someone in and paid them a much cheaper salary. With the economy the way it is, they saved money by firing me and bring someone in and paying them 10, 000 less a year. Funny, I am still in contact with the store and they just went through a inventory, it had been 7 months since I was let go, the inventory came up 60, 000 short. To save money with me they lost much more with there decision to let me go. What comes around goes around I guess. But my story is just one, there are many other managers who were treated this way. Some were even worse. CVS has no loyalty to there people who work for them. I had a assistant manager transferred into my store who was fixing to retire in a year.The district manager came to me and told me to write him up for everything in the world so that he would be fired and could not retire while working for CVS. I refused, he was transferred to another store where he ended up quitting because of the same harrassments that I had endured. This happened just prior to my last year on the job. Heck, this may be why I was really fired. I could tell you stories like this on and on. I think the Chief CEO, Tom Ryan, is a great person to work for, but he needs to take a look at what is going on in his stores. This is going to keep on and people will realize that CVS is not that great of place to work for and all that is left to work for them is the exact people they didn't want in there stores to begin with, thieves and dishonest people or people who could care less about the job and the people who shop there. I miss my customers, my employes but I am happy I am gone and hopefully I will find something else that I can be loyal to and for them to be loyal to me. God bless!
JLMC needs to shut up because they have no idea what they are talking about.
Unfortunately the longer an employee is there the more trust they gain from their managers, some people abuse this trust and they learn how to steal from the company without getting caught, they then pass this knowledge onto others who steal as well. These people need to be let go immediately, even if they have been there 20+ years. They also need to be replaced immediately and there is not always much time to find a solid good employee to take their place. This may not be the reason that these long term employees that you know are being let go but it is a big problem and many CVS' are paying more attention to them and letting them go at the first sign of trouble. In the end just remember it is for the best.
Actually cvs treats there long term employees way better then they should. And im glad to actually hear of old employees actually getting in trouble for there actions, just because someone is older does not make them better. i have been working for cvs for over a year and i have moved up farther n ther company n that time then at least 4 of my own employees who are at least 20 years oler then i am. They do not get treated the way someone of my age would and it is discriminating and wrong.
need to speak to someone bout my prescrictions not given right dose ...located in dallas tx on 2323 w illinoise ave .75224...i have got pescriction for my children kayla ortiz n pedro ortiz..i picked it up trusting them to give me the right amont!later after 3 days of giving my kids the medicine i relized that it wasnt enough medicine left ..the amont of medice was for five days 2 times a day!and in the three days i gave them there was only alittle left..just by looking at it u cud tell it wasnt enough for the next two days..i conserned about this becuase what if i had to give it to them exactly the right amount n of course it wasnt enough...did they mess up on the amount it was supose too be r how do they mix the medicine n know the right measurement..so i called them and i let them know what happend n they said just give them( my kids).just till its finished .so i told them but it say for five days n its not enough for five days they said it sud had been i was like well its not im so conserned cause it was for the flu .. the medicine was tamiflu..what if something goes wrong to my kids because i didnt give them the right amount.what if the virus wasnt killed cause what was missing!they told me to go back tommorow to talk to the maneger!i dont know what he r she is going to say but hopefuly they give me the amount of medicine that was missing r explain to me what went wrong r if thats wat they give, even if its not enough for five days why does it say five day n its not enough for five days...please give me a call to [protected] Mrs.Ortiz
wrong dosage
I am very upset because i feel like cvs pharmacy is trying to ignore their mistake. My then 1 month old daughter was given 10xs the prescribed dose. Me being a new mom, i dont know what the right dosages were supposed to be. An hour later my daughter starts to throw up and got a fever.My mom then looks at the prescription bottle and tells me that i gave her way to much. I went to the drs office thinking that it was their fault. Turned out that the doctor prescribed my daughter .5ml. But the pharmacy gave her 5ml. So i then went to the pharmacy and told them about their mistake. They advised me to take my daughter to the hospital and stated that they were going to keep in touch with me. it since has been 3 months and have yet to hear from them. Ive called and gone by the pharamcy but all i get is the run around. i am sick and tired of them ignoring what they did. my daughter could have been seriously harmed. she was only 1 month old and was a preemie. i will never step foot in cvs pharmacy again and i plan to take legal actions
The complaint has been investigated and resolved to the customer’s satisfaction.
call an attorney...they will not charge u a penny to take the case... once they receive a settlement that when they get paid. cvs gave my 9 mth old the wrong medication... im sueing for 3.5 million dollars and its not the money because i can care less its the fact that they dont care and they think money can cover a mistake that they made so hit them hard so they can feel a percentage of our pain...u have hospital rec to prove it and thats all u need ...you sure do have a case and i would contact an attorney asap ( if u havent )
uncaring, incompetent pharmacy techs
Totally dissatisified with the employees working in the pharamacy. Used to be a very good customer of CVS but no longer. For the 3rd month in a row they were not able to fill my order correctly. Worse than that is the fact that their employee for the 3rd month in a row informed me that my prescriptions were "all" filled and ready for pickup (called before going to be sure). However, when I arrived "as usual" they were not all filled. They were waiting on authorization for a prescription (which the doctor's office advised that they sent twice). This may not seem like a big deal but it is when you have to drive 45 minuets one way to get to CVS.
SHAME ON CVS FOR HAVING SUCH INCOMPETENT, UNCARING EMPLOYEES THAT DO NOT HAVE THE DECENCY TO FOLLOW THROUGH ON AN ORDER THAT IS AN IMPORTANT PART OF PEOPLE'S LIFE.
Signed,
CVS CUSTOMER NO LONGER
P.S. I will be sure to give CVS the reference that they deserve.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cvs has the rudest employees. One cashier decided to go even slower after I told her at the barksdale jdavis store my dog was bleeding profusely after her nail was cut short. I had one item the stypic stick she held my receipt in the air for me to jump and grab and was just aweful. About 21 with no future I am sure. I am so mad.
disclosing personal information
Hello,
I am not one to complain, I'm concerned.
Seems that everytime I come in to pick up a percription I have to tell the pharmacy tech, my name, address, and the percription name I am picking up. Seems like a great deal of personal information I have to almost yell to the employee. I personally find it very uncomforatble that I have to disclose this personal information for at every other customer to hear, and me there information.
I realize that you have to verify who is picking up, and make sure the correct person gets the right meds, but does the world or at least the 6 other people in the area have to hear my personal medications, and information?
I also want to voice a safety issue, when I disclose my address who is to say that another customer wants to follow me home, or any other women home for the meds that were just picked up, or for other criminal reasons [rape, robbery].
Thank you, Ellen Fox Belchertown, MA
The complaint has been investigated and resolved to the customer’s satisfaction.
It is important for the pharmacy employees to verify that everyone gets the correct medication. You would complain if you got home and noticed they gave you medication for an Ellen Fox who lives at 293 Main Street instead of your address wouldn't you? How is it that is it acceptable to post your full name and town on the internet for everyone to see, but you have an issue with someone asking for your information to ensure you get the correct medicine? I highly doubt anyone would care enough to stand by the CVS Pharmacy register to get your address and come rob or rape you. These employees are just doing their jobs. It is a safety issue if they do NOT verify your information. My advice to you would be to go at a less busy time if you are really that worried.
double charge of my credit card
Don't ever place an online order with cvs! I placed an online order on 9/24/2009 and when I checked my
Bank account the next day they had charged me twice for my order.
They said they would put through a credit but that I would have
To wait for my bank to let the charges drop off.
They made the mistake and I am paying for it.in this economy money is hard to come by and I can't afford to have my money sitting in limbo... Don't ever place an online order with cvs!
Gotta watch them real close, that's why I always save my receipts until it clears the bank
The complaint has been investigated and resolved to the customer’s satisfaction.
I quit ordering from them since this happened three times.
Well, it happened to me also. And I bought stuff at the store, not online. Just checked the bank account - and yes they charged me double. How do i go about proving it, since i don't have the receipt? Call my bank i guess and write a complaint with the CVS.
The same thing has happened to me even when my credit card was not accepted, CVS still billed me for the amount but did not process the order. This is the second time, last time I was double charged. If people do not watch their accounts CVS is probably ripping off many people, I think this is fraud in my opinion since they know about the problem.
can't keep their records straight or updated
This problem is ongoing since CVS took over the company a few years ago. They lose prescriptions, change refill status for no known reason, refuse to retain updated new information and mismanage their website so badly that I have had to set up a new account (twice) and cannot use their website to refill scripts. They are extremely slow in answering the phones and, once you finally get a person, they apologize robotically and can't help. I have changed my credit card information from a canceled account to an active one 7 times. They keep reverting to the canceled account. Each time I've called they go through the same routine and swear that they have canceled the old number and input the active one. SEVEN times. The insurance company changed my group number 2 years ago. I have tried to get this straightened out but, again, they keep reverting to the old group number. Each time I am promised that it has been taken care of. It has not. Some of my missing refills are misfiled under the old group number...for 2 years. My last phone call lasted for 33 minutes (timed by cell phone records). They either cannot or will not give me a name and address of their corporate officers and/or board of directors. I could go on and on, but I am exhausted. This is a prescription drug benefit that I am paying for as part of my health insurance premium. I get better service (and prices) from Walmart.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too agree that they are very onorgainized. I almost got sent to a collection agency because they can't get their accounting straight. And when you call they refuse to let you talk to anyone who matters. My insurance requires I use them to fill my prescriptions, I have no other options. They don't have any competition and they know it. If the goverment healthcare plan goes through this is only going to get worse! Ugh...
I too have had many problems with their disorganization. I too could go on and on, but I will say this I don't think that its right that I have to use them with my insurance, I have no other option and I don't believe thats right. They don't have to be competitive and they know it. If we get the government healthcare plan its only going to be worse. I was almost sent to collections because of their disorganization! UGH..
scam charges
I received checks from cvs that i was led to believe were back checks from a lawsuit that they had not paid their employees for their breaks. i deposited them to my bank and now i have no money in my account and my bank is charging me regardless of this not being my fault.
The complaint has been investigated and resolved to the customer’s satisfaction.
you got greedy and let your greed take over your own common sense and ya got scammed ! ! ! The bank isnt at fault here...you are for depositing checks that you werent sure of.
rode emloyee
I was buying somethin from cvs phRMcy 35 francis lewis boulivard queens, new york 11358 at 04th of sePtember 2009 around 8:30 Pm, , and a salesman, cashier, his name is StePhan was very rode, he fhought with me saying bad words while asking him to check the Price for one item, he said i have to check it at the Price checkere, i insest that he has to check he refused and talked with me in a bad way, and mentioned bad words
Read full review of CVS and 2 commentsshorted me medication
For years I had been taking a strictly regulated medication and had often purchased it from CVS. On one occasion at this Fort Lauderdale store they gave me a box of medication that had been recalled (by Lot #) and was ineffective. I returned it to this pharmacy and first they asked ME to proove that it had been recalled! I told them that as a pharmacy I was certain they had access to that information. Pharmacist, whose name I have blocked out by now, gave me a dirty look while an assistant stepped in and quickly found and showed the pharmacist the information.
The pharmacist chose to only replace the unused portion of medication, after I had suffered for days thinking I was supposed to be getting the right amount of medication when I wasn't. In effect, they sold me 13 2-day medication patches and 2-ineffective ones, even after it had been proven that they were ineffective.
I returned to that pharmacy for a refill the next month (boy was that stupid). They then sold me back the box of medication -from which they had removed- the 2 patches the month before, this time selling me 13 patches as if it were 15. Unfortunately, I didn't discover the error until I got home, at which point the same pharmacist refused to fill the entire prescription I had paid for, saying I couldn't prove that there weren't the correct amount in the box! I told him to do an inventory, shouldn't it be that simple? Apparently not. He then refused to talk to me, like a petulant child. He remembered opening a box of medication and giving me 2 patches from it, yet refused to acknowledge that this was the likely mistake. It is a rarely used medication and probably hadn't been sold to anyone from that store since I had purchased it the month before. He knew there was a box in their inventory containing only 3 rather than 5 patches, yet for reasons yet unknown to me, he wouldn't admit the obvious error. My guess is that he didn't want to do paperwork recording the initial error, as would be required due to the heavy regulation of the med. I don't know for sure, as the story continues.
Needless to say, I couldn't get the correct amount of medication at that point, though my doctor was willing to write a prescription for the 2 missing patches, because the insurance company record showed I had received the full amount for the month, as CVS had told them and charged them for.
Numerous calls to CVS "customer service" over the next FOUR WEEKS only resulted in sympathy from the call center person and empty promises that a regional manager would call me back. When I complained that the regional manager was not calling me back, I was told that they'd forward a new complaint to the district manager about the lack of response. As you may guess, I never got a call, though I made the request through the only venue available many times.
No resolution. No apology. No investigation.
On another occasion, a store on Oakland Park Blvd. in Fort Lauderdale told me that I could pay out of pocket for a different, very expensive medication, and they would make a refund when my insurance company approved the meds. The insurance company had been slow in refill approval and I had been without it for over a week, so I paid cash to the tune of about $550.00 for a months worth. Two weeks later, when the approval had gone though, I returned to the store for my refund and for them to bill the insurance company as they had promised. But NO, they said, you just filled this prescription two weeks ago and it is too soon. I reminded them of the original situation and explained that I was not there for a refill, just for a refund and for them to charge my insurance company as they had promised. But they wouldn't do that they said, they had to make an actual sale to charge the insurance company and it was too early to fill the prescription. So on THAT occasion I was just out the $550 minus a $20 co-pay. I sent it to my insurance company for reimbursement and couldn't get one. That was some VERY expensive mis-information.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ive had the same problems with the Walgreens in the town I live in. I was shorted two months in a row. NO one can explain how it continued to happen, nor was anyone to concerned that someone somewhere stole a narcotic without a prescription and without paying for it. BUT it was certainly ok that MY INSURANCE paid for a full script though I didnt get a "FULL" script. Go figure. I changed pharmacies.
They shorted me too But of course all they can say is there pill count is right But. I have never had a problem like this I'm the one going thru the withdrawals because of med it was Doctor has me on a drug agreement which if I wouldn't have been short wouldn't be a problem I will have all prescriptions removed from store Lehigh Acres FL, And the pharmist supervisor didn't even take time to call had her pharmist do it My doctor said they have a problem with the rude tech's too so He's happy I'm changing
awful, awful, awful
Few days ago I picked my medicine and found out when I got home the medicine was not mine but it had my name on the bottle. This particular medicine was named Premarin and it's a cancer medication. I returned to the store around midnight and confronted the pharmacist about the mix up. He apologized and that was the end of the situation. No if I hadn't been...
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Why does everyone think that the pharmacies come up with the prices? Unless your are paying with NO insurance, then that price is coming straight from your insurance company. They dont give a reason why they're charging the price, they just send that price back and thats what the store will need to collect for the co-pay. If you want a reason as to why you have to pay so much, then you need to contact Your insurance company. That is Your responsibility. If you don't like it, have your doctor switch it to something that's prefered.
You must be confused, CVS does not put your insurance companies name and phone number on your prescription bottle. LMFAO. You either (a) went to another pharmacy and you think its CVS (b) are seeing things (c) making up the whole thing
These are the same people that wear foil on their heads because they are afraid that someone can scan their brain and know everything they think.
We do NOT set your co-pay. This is the one thing that really gets on my nerves sometimes. A claim is billed to your insurance company, and they send us a co-pay back. There is no way for us to change your co-pay, nor is there a way for us to know if there is a cheaper alternative (i.e. mail0order) without calling the insurance company. Most insurance companies will charge more for retail pharmacies versus mail order. Please be sure to understand this and check with your insurance company prior to accusing employees of scamming you out of money.
If you have insurance, the pharmacy does not set the copay. The pharmacy bills your insurance, and your insurance decides how much of the charge they want to pick up and how much you have to pay. Insurance companies do have lower copays for generic medications and for using mail order pharmacies.
Also @Jack416, all those medicines you listed are brand name and have no generics, your insurance is going to set a higher copay for those unless you switch to generic medicines.
As a matter of routine my local CVC pharmacy in Harrisburg PA adds as much as 20% to any prescription order I place with them. i.e Actos, Avandia, Vytorin, Benicar Moreover CVS does that AFTER I had asked them for the price. Since my prescriptions are very expensive I ask why it is done. Every single time I get one of two answers: either the price is changed or the portion of deductible is applied on this very day. And yet, the stress of dealing with the pharmacy and insurance causes to aggravate the dieabetic conditions from which the medicines are prescribed.
CVS doesn't set your co-pay. Yes it might be cheaper to use mail order with your insurance, but when we bill a claim to your insurance in the pharmacy, we bill directly online. What that means is we send the info to your insurance and they automatically accept or reject the claim. If they accept the claim then they give us your copay. Whenever you see the name of your insurance (i.e. Aetna) that means we billed your insurance. We as pharmacist do not have any way of knowing that it would be cheaper for you to use mail order, unless you specifically ask us to call your insurance to see why the co-pay is so high.