On or about Nov. 1, 2009 an ad came out for plates, cups, etc. to have a picture printed on them for $19.95. Since my Mother had just passed away, I thought a plate would be nice to have with her picture on it and if it turned out good, I would have 4 others made for my siblings. I went to the store noted above and gave them the picture, paid for the plate and was told it would be about 2 weeks before it was ready. I thought this would make a nice Christmas present. After not hearing anything after about 3 weeks, I went to the store to check. I was told that they could not do the plate there and it had to be sent to a nearby store in Lancaster, SC and they would call. After about 3 more weeks, I went again. This time, the manager tried to call the Lancaster, SC store and was told they did not have anything for the Chester store. My plate, picture is lost. I think I should be refunded the money as well as given a plate with my Mother's picture on it, if it is ever found. I will never do this again. What a let down and during one of the hardest times in my life. I would appreciate anything that can be done.
Carolyn S. Clayton
3565 Howell Rd.
Rock Hill, SC 29732
[protected] (w)
[protected] (h)
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
the store don't do plates or any photo gifts in store, and why would you have them charge you for something you haven't received?