CVS
reviews and complaints

On Monday January 6th, I turned my prescription into the CVS Pharmacy at 11900 Balboa Blvd by my house. I have been going to CVS for years. I turned my prescription for Lyrica and Xtampza in early to give them time to order them. They are both controlled substances. I received a text message on January 10th that both medications will be ready to pick up on January 14th. I went in the store today, January 14th, to pick them up and only Lyrica was there. They did not even order my Xtampza yet! So incomplete! People need their medications on time! The pharmacist wouldn't even come over to talk to me, left it up to the poor sweet girl on the cash register to deal with. This isn't the first time they haven't ordered a medication on time. I filed a complaint with the corporate office to!

On 1/9/20 I requested a refill from my doctor. My doctor called in the refill to the store listed above. I got a text a few hours later stating it was too soon to fill the refill and that it could be filled on 1/10/20. (The next day) On 1/10/20 I went to the store at approximately 12:00noon to get the prescription. I stood at the counter for 8 minutes before 1 of the 3 people working at the pharmacy dept walked over and said "Do you need something"? I said I do I need my prescription. I gave my name and DOB and she said you don't have anything to get. I showed her the bottle and then showed her my text I had received on 1/9/20 the day before. she said "I don't care what that say, you don't have anything" "your doctor must not have called it in". I said yes, that my mother in law works at the doctor and she called it in and that I had gotten the text from CVS showing it had been received and I could get it on 1/10/20. She said "well you must be mistaken" and turned around and walked back to what she was doing. The pharmacist nor the other Tech there offered to help or anything. it was just like you can leave now we can't help you. I have 13 regular prescriptions fill per month with CVS/Caremark a month. I will begin moving my business elsewhere. I would suggest someone from CVS Cooperate visit this store unannounced and just see how unprofessional the pharmacy staff is in this store mentioned. It is uncalled for to have this type of action as well as the length of time it takes to get your medicine filled there due to inadequate staffing. My email is [protected]@gmail.com if anyone cares to reach out to me. If not. It will not surprise me due to the customer service you get in the store.

I was getting emails, coupons that would save me 30-40% off my purchase. My friend continues to receive the coupons, but I have not received one in over a month ! Why ? I will NOT shop at any store without coupons. I have to watch my budget. I do love the clothing line and I am a cosmetic freak but again, I will not even stop in without a coupon. I will go to other paces with less expensive merchandise. I am not a Walmart fan but I have to go where the price is right ! Thank you

Your Pharmacy has a policy of not filling a perscription even one day early for any reason, My perscription is normally filled on the 20th/21st of the Month, Well Christmas week started that day and for those of us heading out of town for the Holidays, that meant we could not get our refill. (this is just corporate bureaucracy). So that forces your Customers to split their pills for two weeks just to get by and knowing your not going to do it a day early meant I had to split 20 pills leading into vacation just to make the trip. so you are actually requiring the user to cut their dose in half for 40 day just to go on vacation. The Pharmacy then leaves a message on your voice mail one day after your gone saying the prescription is ready. (I assume inside corporate joke). Well when I come back to pick it up, and mind you I have the message its ready. It is not ready and the window clerk blames the customer for canceling it, which was most certainly not the case. I must assume that the profit margin is so high on prescription medication that it is CVS policy not to care if they loose a few customers thru attrician, it will not effect the bottom line. Your mission is only to keep the insurance companies happy and forcing customers in that way. Please continue to be rude and mom and pop Pharmacy will return.
Matthew J. Rosa

CVS store #2818 in Boca Raton consistently does not have medication available. Many times I have tried to renew medication only to be told they are out of stock. I tried to refill medication on 1/2/20 and it took four days before they had the stock needed. I tried today to order two medications and again I was told they are out of stock. Although I have complained to CVS Headquarters, they actually got angry at me for complaining about this ongoing problem.

Good morning. I typically do not post negative reviews or comments. However I had an experience last evening at the CVS in Clarksburg WV.
I will give you steps leading up to and thru the event. So, please bare with me.

First. Lets start with your return policy.

100% satisfaction guarantee on beauty purchases

Be 100% happy or receive 100% money back on any beauty products. If you're dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS/pharmacy store.

I purchased from the CVS app over this past weekend. I received my purchases as promised in 2 days. January 7th. Upon opening them I found the ELF brand Mascara was empty, Obviously an issue from the factory. There was no trade of product in the container and the end of the want didn't have the brush on it.
I promptly looked up the return policy.
Last evening January 8th, I left work and made 2 stops prior to CVS. Both I used my Chase card for purchases. I arrived at CVS and went straight to the counter with my receipts and returning item. The alarm alerted as I walked in the door. The very nice and friendly young lady met me at the counter with a beautiful smile. I didn't get her name. She was had darker skin and a nose piercing. I laid the items on the counter and I said, Let me show you why i'm returning these items. She smiled and watched as I showed her the issue. She said, Ok I will see how we handle this. I said, NO problem, I know that this might be a few minutes I am going to shop. Behind me stood a lady with a questions and she commented on how funny it was nothing was in the Mascara tube. The nice young lady laughed and said, we have lots of options in Mascara, you should be able to find a replacement.
I went to the cosmetics to browse. The customer from the counter found me a few minutes later and said, they aren't going to take your return. They don't process online returns here. I said that I would talk with them because I read that the return could be processed at "your local CVS".

I found Mascara and a few other items. I do love the jewelry sold at CVS.. It is of nice quality and accesorizes well for work.

I proceeded to the isle with nuts and found Cashews. Then proceeded to the Checkout. At this time there was a few people in line and I saw this older employee push the closed sign aside and gestured for me. I stepped up and she put her hands on the counter in front of her and looked at me. I said, first I would like to take care of the return of Mascara that I left up here. She said, What mascara I don't know what you're talking about. And never looked to the young lady running register beside her. So I said Yes Ihave a return I left with this young lady and at that time the yong lady turns to her and says, the Mascara I told you about right there and she nodded at the Mascara. The older lady " Kathleen" ( I at that moment looked at her name badge" said. OH well we don't do that here. I said to her that I read the return policy and that it said to return to my local CVS, and she said ( and she never smiled, she never attempted to be nice at all ) We don't sell that brand. I said Ma'm I have provided you with the receipts from my online order and the product. Are you going to even attempt the return? She said, I don't see why, We don't process those returns. I said again ( and I promise you I was very nice, there were plenty of ladies waiting and watching) are you going to attempt the return? She swipped the paper up and started the process, never did she smile. Never did she say anything nice. She processed the return. She asked for my ID. I pulled it out and held it up. SHE NEVER looked at it. Never said thank you. She said we need the card this was applied to.
Now i knew from reading the return policy that the return could be done as store credit, so I said can we apply that return to these purchases? She said NO. ( never smiling, never an explanation ) At this time, I had resigned myseelf that WOW this was really going to be a chore for her due to her poor personality and I was going to be very patient. I obviously had to be patient up to this point. People checking out around us.
So I pulled my card out and put it in. She said you're only getting $3.00 back ( never smiled ) and her mannerism was like ( what is the bother with $3.00 )? I of course can't presume to know her thoughts correct? However, she seemed exasperated at the fact that she was having to do this to begin with so, yes, she acted like it was stupid to be doing this.
When I put my card in she finished the return . I signed the slip. And she pushed the rest of the papers I had given with the return to me. Then looked at me. I said, OK I would like to purchase these items now. And I pushed them towards her.
I opened my phone app for the CVS card and she scanned it. I said " now isn't it nice to learn that something can be done when we try and thought it couldn't"? She never said anything. Rang up purchases (again provided my card for payment ) and gave me the bag. When I was gathering the bag and the 3ft long receipt strip, I saw she had missed 2 items. I said, did you get these? She said NO, and grabbed them. I did not and again she had the attitude. Again we went thru the process of her NOT smiling, not saying anything really. Her facial expression very rude and ugly. And when I presented my card again in the machine for payment. ( mind you this is the 4th time due to my other stops for payment and 1 return within maybe 45 minutes ) it wouldn't take it. She said ( and finally she speaks ) I need another form of payment. I said oh yes, I figured this would happen. Chase is concerned about the multiple uses with a certain amount of time. It's their security. No problem, and I took out another card and paid.
AND SHE SPEAKS AGAIN...
" WELL THERE ARE LOTS OF CUSTOMERS WHO MAKE MULTIPLE TRANSACTIONS WITH NO PROBLEMS"
I looked at her and I said Yes I am sure you do. However Chase is concerned with the transactions so close together in several locations.
And she said " Yes but I don't see other customers having this problem"
I looked at the other very nice young lady and she smiled and she said, "wow you have some rewards there on your slip" and I said, Yes thank you.

And I left.

I promise you I will not ever deal with this woman again. I will ask for someone else to check me out. I am going to forward this to as many people as possible.

I BELIEVE IN CUSTOMER SERVICE. I HAVE WORKED IN THE RETAIL BUSINESS, I CURRENTY OWN A BUSINESS AND I WORK BUSINESS DEVELOPMENT. I AM ASTONISHED AT THE UTTER BLATANTLY RUDE MANNERISM OF 'KATHLEEN" WHO WORKS AT CVS CLARKSBURG WV ON MAIN STREET.

PULL SECURITY CAMERA'S. WATCH THIS TRANSACTION. — at CVS Beauty.

The pharmacy is a joke! Never have anything completed. Unrealistic wait and drive thru times...hear the pharmacist making excuses and belittling her employees in front of myself and others. I will no longer go to this CVS! The pharmacy has been a mess for months! The way the pharmacist acts is very unprofessional and should be reported to the pharmacy board! Maybe she needs updated training! Also...the DEA needs to investigate what's going on! Hopefully you don't sweep this under the rug like most companies and do something! TY!

[protected]@gmail.com
[protected]

Hello!
Two times within 6 months the pharmacy department at CVS at Rt.146 in Clifton park, NY got my prescription wrong. The count of the pills was completely off. In May of 2019 instead of 60 pills (yea, I know a lot) they gave me 25. It's not just 5 or 10 short, it's like 40 off!. When I called nobody apologized, just said come over we will give you the rest (what if I am 90 y.o. lady who can't do it). I was shocked. It took me 4 days to get to the manager and discussed this.
This week in December it happened again. Instead of 24 pills they gave me 14. The same happened again. "Come over we will give you the rest". Now I wasn't sure that they got my prescription right. One time is a mistake, two times it's a pattern. When I talked to the manager she said they have so many prescriptions to fill, they are still doing a good job!
As I understood her right, "who cares if we made a dozen or 2 dozens mistakes, we have so much volume and that's why we STILL do a good job."
Now I am afraid that somebody is stealing pills, and my insurance pays for that.

How can you tell when a cashier hates his job? When he is totally rude even when your not. He wore his attitude in his face and how he spoke to me when I was simply trying to say I didn't want to put up all my extra bucks until I had an idea of what I owed and he then stated he could whatever he wanted per the cvs policy. I told him he was being rude but he blew that off then stated you have x, y & z available and then took another 6 dollars extra buck which was more then what I actually had to pay out of pocket resulting in a loss. Joseph needs a job we're he doesn't come in contact with people because you can tell he hates them. I've never put complaints in writing but feel someone should hear this.

We understand that human rights are fundamental rights and freedoms that all people are entitled to, without regard to race, color.

Store #9341 Sonia - Manger

My daughter and her cousin entered the store 1/5/2020 in which to buy some pens and paper. The manger Sonia approached her cousin and said "You know your not allowed in this store" in which he replied " I don't know what you are talking about because I have never been in this store. I guess he looked like every African-American 16 year old boy in San Bernardino but their are a few things wrong with this accusation. One, he does not live here, he is from Victorville and has never been to the store. His aunt and I and the kids re-entered the store to ask why our kids were accused and asked to speak to the manager. My daughter has her own debit card and has no reason to steal things for her cousin. We spoke to the other manager Jerry who informed us in just 30min, she had left for the day. He also was not willing to give us her last name or when she would be at work. With him being a minor, I asked was there proof of the accusation, I asked the security guard who told us 'he was no snitch' (older African-American male) did he witness the act of him stealing. The young man was falsely accused of stealing in front of people with no proof. (Defamation of a character) Him being a minor, no adult was contacted, his character was placed on display which in this time we live in, was both embarrassing and left the young man frustrated. I would like answers and if this is a pattern with this manager, does she do this to other kids or just black kids. my phone number is [protected] or his Aunt at [protected]

I have been using this pharmacy for approximately 20 years, ever since I moved to Waldorf. Lately, the service at the pharmacy has gotten out of control. Waiting In Line for long periods of time at the drive thru window and the line inside. I needed my meds on. Friday last week. Was told they were out of it. I was told to come on Monday. I waited until Tuesday. Still no meds. By Thursday I was completely out of my blood pressure meds. I was told to check at another store to see if they had it. I went to another CVS. Was told it would take a couple of hours to refill so I came back the next day on Friday. They told me they had been trying to call technology place pharmacy to have them retract their refill so they could fill it but no one was answering the phones there. I am thoroughly frustrated now, I go back to Technology Place. I wait in drive thru line for a half hour or more. Finally the clerk named Angie gave me a couple pills to hold me til they refilled my prescription. They definitely need more help at this store. More pharmacists and more counter help. There were a lot of people complaining in the store on Friday. The person in front of me at drive thru window gave up and left. PLEASE HELP THIS STORE, I am afraid that people will start going to other facilities to fill their prescriptions.:

Automated calls from CVS start at 9 a.m. and come as often as 5 times daily. These calls are pointless with info. that I have prescriptions ready which I did not order or that there are those that can be made available. Once there was a call that a refill was ready on a med that had been prescribed temporarily when my regular med was not available. At that time I was back on the regular med and had been for months. Both meds were for the same symptoms. Had I not caught that duplication I would have had been in great danger. CVS should not mess around with presciptions that I have not called for refill.

These auto calls from CVS are extremely annoying. I WANT THEM TO STOP! The calls are completely unnecessary and can be confusing.
I DO NOT WANT AUTO FILL. i HAVE SAID THAT OVER AND OVER. LEAVE ME ALONE WITH THESE STUPID CALLS.

The Parmacist and Pharmacy Tech are very professionl and helpful. Corporate mus have idiots.

My doctor called in a new antibiotic and an inhaler for me on 12/31/19. When I went to pick it up on 1/3/2020 I was told it was not filled and t o call my insurance. I went home and called my insurance and they had no documentation of my Rx being denied. I then called the pharmacist and she could not tell me why my medication was rejected. Now that it is the new year my inhaler is not on my insurance's formulary that is why my doctor called it in on 12/31/19. I gave the pharmacist my new insurance I'd and she said she would need the card. I know they can look up the insurance on line. she was rude and I will never go back there again. This is not the first Time I have had problems with this pharmacy. One time I went three times in six hours to
Pick up a prescription and it still was not ready. I have been a customer for many many year's and CVS headquarters better start reading the multitude of complaints that are submitted daily. I will make sure that everyone I know is informed of there neglect to there patients. And I am in the medical field for over thirty years. This is patient neglect.

I am so upset about the complet lack of assistance not provided by the pharmacy located in Burtonsville, MD. They never asnswer their phone and trying to pick up a prescription at their drive up window is a joke. The person at the window takes forever and always needs assistance from within in locating a RX and trying to function the computer. This makes the time spent with each customer (about ten minutes each) causing a tremendous back up in the line. Naturally, I thought it was the customer in front of me until it was our turn. It was apparent it was the not the cusdtomer but the person at the pharmacy causing the outragous delay. This has been going on for two months now. I hate going to CVS; my grandson is now using a different pharmacy and is so pleased. As I am in my 80's I hate to change pharmacies. What happened to the service? I called the 800 number to register the complaint but all I got was the contant reminder placing me on hold. That tells a great story in itself.
CVS is not what it use to be; tinme to make a change to a better servicing pharmacy.

I went in today, at 5pm, 1/2/2020 to pick up a prescription for my husband. The pharmacy was busy and the staff showed their frustrations about everything and dealing with the customers. The representative gave me a difficult time about me wanting to check on any savings associated with my prescription. The cashier threw my medication to another associate to ring me up. Their lack of customer service is going to be bad for your company. I am moving my prescriptions to another pharmacy.

Today (01-02-20) I went to dr. they called in a pres. before I got there to pick it up I received a text message that my insurance info needed updated - I attempted to call while traveling there the phone was never answered by the pharmacy - once arriving and updating my info I was told it would be aprox. 15 minutes - no problem — BUT while waiting I observed 5 employees in the pharmacy area - a couple doing data entry another working the drive through as needed and 2 others filling prescripts I guess. The phone started ringing while I was waiting which turned out to be more like 25 minutes and it was NEVER answered. Not one single person stopped to even acknowledge the phone ringing. IM sure the person on the other end - like I was — would have at least liked to have been acknowledged. This was about 3 in the afternoon and was not busy at all. Im new to the area and thought I would continue to use CVS since we are already established from our hometown. After today we will be looking for another pharmacy and pray for better service. On another note not one employee said hello, smiled or acknowledged people standing less than 10 feet away. I hope that this is not a every day thing with your company or store but felt the need to express this —

Following my release from Abington Hospital after two days and nights in the Out Patient Observation Unit, I was discharged on the afternoon of Dec. 24, 2019. Before returning home, I went directly to CVS store 7065 located on Lincoln Dr in Philadelphia PA to get the RX for a new medication filled; it was Metoprolol Tartrate 50 MG tab. At approximately 3:45 PM I was informed by the pharmacist's assistant on duty that the pharmacy was extremely busy at that time and could not fill my prescription for at least 30 minutes. She then asked me to leave the RX and confirmed my cell phone number in order to notify me by text when it would be ready for pick up. I left the store at approximately 4 PM.

After receiving no text or call from the pharmacy, I returned to the store shortly after 6 PM. Much to my dismay, while the store was open the pharmacy was closed; however, the pharmacist was still on the premises. Nevertheless, she communicated with me via a slit in the security screening. When I inquired about my RX, pointing out that the text notification promised was never received, the pharmacist told me that the pharmacy was closed, the cash registers were shut down, the store would be closed on Christmas Day, and I could get my RX filled at the 24 hour CVS pharmacy in Lansdale PA.( 31 miles away) Moreover, she did not offer to return my RX to me so that I could get it filled elsewhere.

My attempts to communicate my plight to the pharmacist fell upon deaf ears: 1) I had just been released from the hospital that afternoon; 2) the RX submitted was for a new medication I needed to continue taking that very evening; 3) my diagnosis had included elevated blood pressure near stroke level; 4) without the new medication my health was in jeopardy; 5) Lansdale PA is 31 minutes away.

Needless to say, as a long-time CVS customer, I am beyond shocked at what occurred. First, to have been misled by pharmacy personnel regarding when my RX would be filled is inexcusable. Second, I trusted the information given about when and how I would be notified that the RX would be available for pick up. Third, Ms. Nyguyen peeping though the slit on the red shutters communicated to me that she thought I was potentially dangerous. As an African American female customer, I was not worthy of a face to face contact even though she was behind a drawn open protective screen. Fourth, as an experienced CVS customer, I am accustomed to such notifications being standard practice.

Having just been hospitalized for major blood pressure issues, the last thing I needed was a set of circumstances to elevate or aggravate my condition. Regrettably, that became my reality. Frustrated, I left the store and returned home to ponder my dilemma in panic mode. Fortunately, two of my friends assisted me in generating alternative solutions. I had to call the hospital for additional help resulting in me getting the medicine around 10 PM that night.

Summarily, I am confident that what happened to me on Dec 24 at the 7065 Lincoln Dr. store is outside the realm of customer care that CVS is striving to maintain. At no time have I ever believed that CVS did not share an interest in assisting me with my health needs until now. My confidence in the pharmacy at the Lincoln Dr store is forever shattered. Ms. Jaime Nyguyen may meet CVS' standards as a pharmacist, but, in my experience, she is woefully unprepared to interact with customers dealing with time-sensitive health matters. Perhaps my situation was an isolated incident, but one that CVS can ill afford to have repeated. That is why it was important for me to communicate what transpired as soon as I was calm enough to do so.

Should you desire additional information regarding this matter, I can best be reached as follows: Portia Hunt, Ph.D. [protected] C; [protected] H)
607 E. Sedgwick St., Phila., PA. 19119. [protected]@gmail.com

I am forced to use CVS pharmacy as part of my spouse retirement program, otherwise I would have my RX's filled elsewhere.

Since his retirement I have had to jump through hoops for the simplest thing. Like not being reimbursed 200.00 on rx charges only because I was awaiting the CVS card for coverage. Guess what I had it filled at Walgreens and was told by your customer service that if it had been any other pharmacy I would have been reimbursed. This was wrong for your company to deny reimbursement.

The store below I have had nothing but issues in getting refills. My Physician told me to change pharmacies that this one is awful, when he sends RX's in, it takes 3 to 4 days to fill. Online states in progress and never filled. I call the store and cannot speak to the pharmacy. I go to the store and told hey you still got to wait, and they are busy. WELL having RX's held for 3 to 4 days is not enough time to fill. This is an on going problem and wish to GOD I do not have deal with your crappy store and crappy service.
Store Information
2100 East Dublin-granville Road
Columbus, OH 43229
614-891-1410
Store #5436

Today, a repeat of the same thing. My Dr. sent the RX in 12/30, online status states it will be ready after 2:30 pm or so on 12/30. I go pick it up today 12/31, waited in line for over a half hour, when I finally get to the register told again, you will have to wait, we are busy. What am I chopped liver! I am a paying customer as with the others that walk in and get less service if I had a paper rx and wait. So what is the benefit of having my Dr. send it in and IT NEVER GETS FILLED UNTIL I MAKE IT AN ISSUE. No consideration at all, I was just another Person of Color that does not have to be respected by the Pharmacy associates at this location. The lady in the pharmacy put a Hold on my RX and she refused to fill it. Is that legal? Hold an RX that is already an issue, threatened to call the cops on me?!?!?!? Now that is service right? WRONG. CVS has the worst customer service. I had to call corporate customer service to have the rx transferred and I will never ever go to that location again. And as stated if it were not for the insurance I would not be a CVS customer at all.

I am sure I am not the only one experiencing these issues at this location and I would like for you to look into the issue. There is something seriously wrong when there is ALWAYS a line a the pharmacy inside and out and it appears to me servicing the customer timely is not something you insist your employees do. Screw over them yes, not fill the RX in a reasonable amount of time…yes.

Good company NO. And I will never refer someone to a CVS store, I don't want use your store with no service why would I refer someone. So as far as surveys go, please do not send me.

Good Morning,

On Monday 12/30/19 I was at our local CVS store on Coffee and Hageman here in Bakersfield, I was helped by a polite gentleman named Angel and as I walked away another employee approached him in a very unprofessional and rude manner and said " I need to talk to you in the back right Fu***ng now" and repeated it twice. As a customer and a professional I find this to be very disrespectful and unprofessional of another employee. This gentleman was very pleasant and no one deserves to be treated like that in any work environment. I hope that this matter is taken care of appropriately and no one else as a customer or employee will have to deal with something like this.

I was in kinda late this evening around 9:30 pm and while I stood in line (behind "line starts here" sign) a lady with a cart full of items walks past me (i was the next person in line) and up to a register stall. I simply and kindly said to the woman "im sorry ma'am, but the line starts here." She blurted out in a raised tone for me to relax and calm down (i believe the phrase she chose was 'dont kill me')that she wasnt trying to cut in front of me, (though she clearly did cut in front) she just needs to speak to the manager.
I apologized and laughed sarcastically under my breath as she moved to a different register where the manager was standing. During this commotion another patron walked past me and 2 other patrons in line and puts his items on the counter to purchase.
Once again, i kindly let the man know where the line begins and the loud rude lady who was speaking to the manager starts patronizing me for being in a hurry or a rush of some kind all because I didnt allow yet another person to jump in front of the line.

The manager was right there watching and listening to this woman patronize me when she (the rude patron)clearly was in the wrong. The manager didnt say a word to either one of us ladies and acted as if nothing heated was taking place in the store.
Im happy i exercise self control these days because had this happened 2 years ago, that rude customer would have had a really pissed of person waiting outside the store for her...