CVS

Summary of the Incidents:

1. 05/10/17 I went to order a prescription for:

a. Flovent HFA 44 MCG INHALER (Flovent)
b. AeroChamber Spacer (inhaler + spacer)

I was given Flovent, but they didn't have AeroChamber+spacer. I was told to go to Walgreens across the street to see if they had it. Walgreens doesn't take my insurance. I was told in Walgreens that my pharmacy should be able to order it for me if they didn't have it.

I returned to CVS Pharmacy asking them to order AeroChamber+spacer. They told me my insurance didn't cover it and I said that was not a problem, I would pay for it. The price given was $80, but they retracted later saying they couldn't order it.

2. 05/30/17 My family doctor told me that if I payed for AeroChamber+spacer, then my pharmacy *should* be able to order it for me. He told me to try again!

I went to the CVS Pharmacy and was told that at that exact time the system was down and they couldn't order it. However, I was assured that in the night they would place the AeroChamber+spacer order and that I'd receive it on Thursday (06/01/17). I specified that I knew AeroChamber+spacer cost ~$80 and was fine with it.

3. 06/01/17 I receive the call confirming the arrival of my son's prescription AeroChamber+spacer.

4.) 06/02/17 I went to pick up AeroChamber+spacer and found that they ordered Flovent refill instead which I already had since 05/10/17! I tried explaining this but my concern was disregarded. They could not find the previous order for AeroChamber+spacer which I was promised for Thursday. While searching, they found another chamber called:

(c) Philips Respironics; Anti-Static valved holding chamber

which unfortunately does not have the more effective breathing mask that my Family Doctor specified for my 3-yr-old child.

The argument was that the Philips chamber is covered by the insurance (a fact unstated before) even though I wanted to buy AeroChamber+spacer since it's the one with the mask that my son needs.

This is when Dr. Isac intervened by saying that they had put the order for AeroChamber+spacer - although they said before that it didn't exist (!). Dr. Isac said the insurance had sent the Philips chamber instead of AeroChamber+spacer because it was insured. This doesn't make sense because I was going to pay for AeroChamber+spacer. They gave me the Philips chamber there and then once I told them what I actually needed.

The worst part was the condescending attitude, as if I were disrespecting him when I was explaining my situation. The negative attitude of the people at the pharmacy are what make these situations so bad. I don't remember exact names but this is a general trend among the workers.

Tonight I wrote down the name of the doctor because this experience has been the last nail in the coffin.

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My bad experience with this pharmacy is as long as the rest that can be found in google reviews. The doctor which attended me, in addition to his doctorate, has titles in discourtesy and unprofessionalism, so much so that he laughed in my face as if what I said about my son's prescription were insignificant.

Apparently, the pharmacists who receive medical prescriptions can leave them aside or incorrectly order the medicine. On another occasion, I received the wrong mixture of an antibiotic as my family doctor pointed out.

Tonight is the last time I ever order something at this pharmacy. I will change my prescriptions to any place except CVS Pharmacies and write directly to customer service for a formal complaint.

We customers entrust our children's health to these people who do not input the minimum responsibility nor interest in their work, or courtesy to the client. A sick patient may range anywhere from a small child to an older adult and be at risk thanks to the disinterest given by supposed care providers.

Today I was attended and laughed at by Dr. Isac after trying to explain a mistake committed three (!) times before. On other occasions, by others just as incompetent, I have been mistreated just the same. My three year old has been waiting three weeks for a prescription because of this repeated and unnecessary situation.

Thinking that the prescription is something important, I did not look online for product AeroChamber+spacer. Tonight I noticed that it's even cheaper online and a stress-free purchase.

I'll make sure to communicate my poor experience with the people I know especially in this locale so they aren't mocked and disregarded as I was about my situation.

My son doctor sent in prescription for one antibiotic augmentin and CVS gave me the wrong antibiotic they gave me amoxicillin. In there defence when I called they said it is the same just slightly different. How ignorant does that sound if it's slightly different then it is different. Regardless of how similar it is I expect them to know what they are doing and give me what my doctor ordered and not something similar. I am very upset this happened and I will no longer be filling any medication s with CVS again. They should have more competent people working there. I know people can make mistakes but when it comes to medication there is no room for error. CVS in Cicero, il on Central and cermak

While waiting on line at the CVS pharmacy in Bedminster NJ I observed a pharmacy assistant working with another customer. In the process of trying to resolve some type of insurance issue the assistant asked the customer to come behind the counter in order to use the CVS landline phone inside the pharmacy.

I had just dropped off two prescriptions for a family member and was horrified at the violation of privacy. The customer was behind the counter inside the pharmacy for about a half an hour on the phone. It was an invasion of health code and personal privacy and health information along with her being exposed to open medication among other things. It was a disgusting violation and repulsive practice if that is how CVS policy operates.

My local pharmacy has been in contact with them for 2 years. I was charged $40.00 times 3 for RX's when I had insurance coverage. My co-pay was $2.50 each. My insurance company paid me back the $30.00 they owed me and told me that CVS owes me $80.01. My local pharmacy on 4th street in Beloit has been trying to get CVS corporation to cut me a check for 2 years.

This is discrimination against me as an elderly customer whom I'm sure they feel you can treat me anyway they want and get away with it. My husband and I are in out 70's. they refuse to take calls from Lori at CVS anymore on this subject.

It is CVS corporation responsibility to pay me back the money they stole from me 2 years ago.

I was accused of selling my medication because if the way the Dr wrote my script and 2 months after that the same CVS lost my prescription and was told that they don't hold onto narcotic scipts-even though they took it when I dropped it off. This is horrible service! And now I am out a months worth if pain medication that I need to function. I'm a single mother if three laying around in pain for four weeks is not a luxury I am afforded! If this is not fixed I will never go to any CVS again and tell everyone I know not to go there as well.

This is about an employee in the CVS on 5600 N 23rd road McAllen Texas.
I cannot believe that he still behaves like that because I had made a complaint before and nothing changed. I think his name is Fabian, he is always very rude to clients on the phone. I say clients because this same guy has been rude my whole family on the phone and even in person. He makes no effort to pronounce our names right, he has no patience to listen to what you have to say before answering with what he thinks is your solution to what he thinks is your problem because he won't hear you out first.
I don't know if it is because he detects a different accent than his and he decides he won't be able to understand what you are saying.
How does one work in customer service as a pharmacy tech and not know customer service? At least if he didn't have the skill initially after being hired he should have gained it by now. This Fabian has been working there for years and is not trying to improve in his errors. My whole family of about 5 adults and 2 children uses this pharmacy but we are dismayed at the character of this individual and would appreciate if he could change. I work in customer service too and I know he's human but this has happened on several occasions to all 5 of us: my parents, spouse, sibling and myself. please do something about this please.

On may 28, 2017 I walked into Walgreen's mind you I am a good customer of your products and pharmacy I was falsely accused of being a theft when they could never prove or even seen me do anything wrong I am humiliated and have no reason to be .I was returning an item and he told me to put my stuff up front by registers but when I came in iasked if I should other manager told me no as you can see I'm very upset at this let alone I'm 5 months pregnant I was going to call my attorney but hoping you guys will please take care of this wrong issue thank u

On Friday May 26th at approximately 1:27 p. m. I entered the CVS store location at 401 West Armitage (Lincoln Park), Chicago, IL, to make a purchase, but I first, inquired about use of a restroom (I am a type II diabetic). I was curtly addressed by a female employee, identifying herself as Sylvia: no restroom available to the public (no exception).

Those of us not picking up a prescription are made to wait in line with those that are. The location in jericho, Ny (by the Jericho NY Whole Foods)had a line that went from the pharmacy to the front of the store. Please have a separate register open for those purchasing over the counter Pharmacy goods/ items that require ID like Allegra D . It's not a reasonable wait for what should be a really quick purchase. Or allow us to give ID & purchase such products up front. Please.

Hello I have been with cove's as a customer for years now but I cannot log in my mobile app at all I want you all to delete me completely out of your system so I can restart over with a new extra card # and a brand new cove's mobile app that I set up so I can see my prescriptions I have tried with you all for months to resolve this issue and you all wont help and I'm very upset about that.
PLEASE DELETE ME OUT OF SYSTYEM AND LET ME START OVER
email: [protected]@gmail.com

Been purchasing this topical solution for many years. Went to renew a prescription and instead of $33.00 they want to charge me $93.00. Spoke to store manager "corporate sets prices' so I called corporate. Shannon, very helpful said the manufacturer raised the prices, False. The product they are selling is made in China and Greenstone is the importer. Price on the internet is $22.00

23 May 2017
Store 4701 Flamingo Road, Davie FL 33330

Store 2766
After spending over 30 min at photo kiosk and checking out and getting receipt I went to desk and was told printer had not been working for 4 hours can not do photos. 2 customer service people saw me at kiosk including manager at 7:31 pm and no one bothered to tell me kiosk was not working before Ivwasted my time.
TIDICULOUS inattentive service

There are two restrooms in the store and customers have been allowed to use them in the past. The employee named Efrin, when asked to provide access for my 7 year old to use the restroom respond "no public bathroom". Clearly the restrooms are not marked emploees only or no public use. He was rude and 95% of the customers are coming for medication. Now vomit or urine would have caused excess mess and customer irritaion unnecessarily. I was offended by his response am considering whether or not i want to continue patronize this location. Store#9657 in Lancaster California. Walgreens is on the same street on blvd down but because i have trusted CVS for over 15 years, i decided to let someone know. This is a new experience from cvs staff.

Today I want to the Longs Drugs store on King Street in Honolulu, I purchased 6 boxes of Maunaloa Mountain chocolate covered macademia nuts candy. I had a CVS coupon for $1 off on $2.50 of candy. My purchase was $15.29. The cash register would not take the coupon. The manager came and said she cannot override the computer.
What is the purpose of the manager if she cannot fix the problem? Do you kow what "Customer Service" even means anymore!? The CVS stores have brought down the name of "Longs Drugs Stores" in Hawaii.
I expect some MEANINFUL RESPONSE! AND NOT THE GENERIC SORRY FOR YOUR INCONVENIENCE.

Today, May 16, 2017, at approximately 9:47 a.m., I approached the pharmacy, submitted my identification driver's license to the CVS employee, Mona. She appeared to be frustrated because I did this. When I requested information on a prescription that the Pharmacist had called me about previously, she stated in a very unprofessional manner that I would have to speak with the "Drop-Off!" Plus, as I was speaking with the Doctor's office in regards to the prescription in question, she was over-talking my conversation; calling out my name, when she could clearly see that I was on the phone. And, while still on the phone, she is constantly asking me for my date of birth. I finally handed her my driver's license, and when I did this, she stated "that's o.k.!

I understand employees who work in the public eye are given to having bad days; however, it was entirely too early in the morning for this type of conduct toward a CVS pharmacy customer. I have worked in Customer Service for over ten years, and I know how unpleasant some customers can be, however, this is no way to respond or treat a customer. Thank you!

Hello, I bought one box of your Silicone Scar Sheets for $22.99 on Saturday May 14th. I am very disappointed in how easily these sheets have been coming off of my skin overnight and while doing light exercise. When buying this product I was under the impression this would not happen as it is suggested on the box to wear a strip for 12 hours, wash it, dry it, and re apply it. This was also supposed to be an 8 week supply, yet i have in 2 days already lost 5 of the 8 sheets! I bought these with the intent to flatten a surgical scar on my neck and a newer scar on my arm. Preferably I would like a refund, however, if that is not possible i would at least like to make this known to the developers of cvs brand products. Next time, I will go back to purchasing the more expensive ScarAway brand ones.

This is not the first time but will be the last... I changed insurances in december due to employment change and had to use cvs as my pharmacy. Since then it has been almost every moth that I have had a problem. I have tried several locations thinking it was a location problem. Apparently not it is a corporate training issue and your policies that are in place. I have been on suboxone for 4 years now. I had always had it filled at walgreen's and never ever had a problem. Recently when I switched to cvs every time I get it filled it is something different. This last time the prescription had been sent to walgreen's by mistake and I had to transfer it to cvs. No big deal right! Wrong, because I had gone to walgreen's and been filled I had to pay cash for a partial fill. I have always been able to do partials even at a different cvs location, but this location told me they were unable to do partials and could not fill what I had left on the 1 month script until what I had gotten from walgreen's had run out. Makes no sense considering had I gotten it all together I would have an entire month at once and now they don't want to give it to me! Then the pharmacist whose name is heather was extremely rude and descrimative. She made me feel like I was doing something illegal and wrong. I get that it is a scheduled drug but because I used a different pharmacy she was treating me indifferent and it was not appreciated. So she decided that when added up I had received 41 days of medication in 30 days. Why yes I had which is why my doctor with a medical degree gave me a new prescription! Who is a pharmacist to question what a medical doctor does. Makes no sense if they want to be a doctor they need to go to med school! So she told me it would be 14 days til she could refill it. This was after I had made a 3.5 hour trip back to town because I travel for work and because of cvs policy and having a refill on the script could not transfer it to where I was going because it would have been stuck there and not able to transfer back to where I would be next or back to my home location! So heather tells me it would be at least 9 days before she could fill it. I specifically asked what date that would be so I could make arrangements for travel once again. She said it would be friday may 12th which was 5 days before what she stated it was due which I thought was a policy that you could pick up 5 or less days in advance. So specifically telling me yes that would be the 12th of may I once again made arrangements to come 3.5 hrs back to pick it up. Only this time for them to tell me that she had put a note that it wasn't due to be picked up til the 16th! I told them she had said it was due the 16th but policy states 5 days or less and I confirmed she had said the 12th. The pharmacist working was going to fill it however now they had to order it. I inquired if I could see if another cvs had it and was advised yes and they would even do it for me but that most cvs pharmacy did not open for another hour or 2 so I said I would just stop at the one on the way out of town and see. The other pharmacist said if I had any problems have them call him. I went to the other pharmacy and they had it in stock however she called and had a pow wow with the other pharmacy and proceeded to tell me they could not fill it because it would be a transfer and because it had been transferred once it could not be done again! Why was I mis informed once again! I exchanged words with that pharmacist as how ridiculous this was and left. I called the pharmacy where I had the script and told them to order it and they told me it would be here on monday may 15th by 3 pm. I said fine I will once again make arrangements to drive 3.5 hrs and take off work to come pick it up. I received a call this morning advising me that my medication had come in and they could not fill it until the exact due date of the 16th. I was extremely livid because I made the drive last night because of the bad information given once again. I spoke with heather the original pharmacist whom I had spoke with originally when all this started. She proceeded to be very stand offish and rude again. She tried to tell me that she never said 9 days and she was not filling it until the day due. I thought policy was policy. I told her that my anger was because of all the lies and misinformation I had been told and all the time I am taking off work and trips I have to make for their mistake. She seemed like she really did not care and told me it would be ready on the 16th. Point is I got several different stories, the techs all gave different info, as well as pharmacists were all on different pages. Ultimately I have had to take off 3 days of work and travel over 15 hrs all together and still have not received my medication. Seems very ridiculous not to mention jeopardizing my job, but she did not care one bit! I told her this would be the last time I deal with cvs and she told me that if I would stick to one pharmacy I wouldn't have this problem like I was pharmacy shopping! I did not appreciate that because I have always used walgreen's until I had to use cvs reluctantly! I have never been treated or questioned like this in the 4 years I have been getting this. This is not the only incidents that have occurred and I have heard of many other disgruntled customers for the same reasons! Your policies and/or lack there of and lack of training to give good information is going to kill someone. I can only imagine if it was someone who needed that medication and went without because they had to order or the pharmacist was discriminating and questioning a doctors orders and that customer dieing or having major medical issue because they wouldn't fill it. Some people can have serious side effects from not having their meds. It is very scary what cvs has come to! This is one more customer you have lost.in the course of my story I have come across 4 other people who have said the same thing. Very sad! These rude pharmacist need to get a grip, learn their laws and policies and tell the truth and quit hiding behind excuses cause that is all I have heard! This pharmacist name is heather and she works at the cvs pharmacy in gainesville, fl at nw 23rd ave and nw 43rd st. And I don't know who died and made her god but if she wants to be a doctor so bad she needs to go back to med school and if not she will get someone killed and that will be on her and cvs and I hope she will be able to live with that. Otherwise you will continue to lose customers if this stuff continues.

I am getting called from a CA phone # to pick up my RX and I dont live in CA. I called 3 times for them to remove my number from who evers profile my number is on and the assured me it would be taken off, however i still get calls to get my RX. My number is [protected]. Kevin Uloth is my name please fix this. the name they call for is something... Espenosa(if thats how you spell it). the CVS number that call me is [protected], thanks

Yesterday the 12th of may I I went into your store in bastrop texas 7860
I had to use the bathroom when I came out the door was a little bit hard to open and I got my wrist called in it.
I went up and I told the pharmacist and all I got out of her was i'm sorry and I was bleeding my wrist was swellen a little bit.
Luckily the sweet little lady that was helping people at the counter help me clean it up and put a bandaid on it. I will make sure that everybody knows how I was treated this is not right not right at all not right and I am totally irritated i'm the customer you don't treat me like that.
Nobody wanted to file a incident report or nothing they didn't have time for me. I am very ashamed of the cvs in bastrop texas very ashamed that we had them kind of people here who don't care about human beings.

On May 7, 2017, I purchased prescription drugs with a credit card from Store No. 8735, Chicago IL. The pharmacy clerk failed to return the card, and I didn't notice as I was preoccupied reviewing the drugs I received. Immediately thereafter, I left Chicago for a week long visit in Wisconsin. When I returned to Chicago on May 13, 2017, I realized that my credit card was missing and, upon learning that the CVS purchase had been my last purchase with the card, I called the pharmacy at Store No. 8735 and was told that my credit card was at the store in the manager's office. I was also told that a voice mail message had been left on my mobile line notifying me that the card was at the store--that assertion is false, as no such message was received by me on the telephone line identified by the pharmacy clerk. I immediately traveled to the store and went the manager's office. A man, who said his name is Ben but otherwise refused to identify himself, told me that the card was not there and that it was probably thrown out. I then asked Ben if he knew who threw the card out, and he responded that he didn't hadn't done it and didn't know who did. I asked Ben if any written record had been made regarding the store's possession of the card, and Ben said that there was no record. These are my complaints: (1) the card was not returned to me after my purchase, (2) despite having my telephone number, the store did not call me to inform me that the store was in possession of my card, (3) no record was made of the store's possession of my card, (4) no one at the store knows what actually happened to the card, (5) if the card was actually "thrown out" as asserted by Ben, then it was not properly disposed of, (6) CVS does not has a proper policy regarding credit cards it fails to return.