To Whomever This Concerns;
This incident of concern occurred on February 16, 2021 at SW Denver #443 7900 W. Quincy Ave.
Transaction : 132 Terminal: 6 Operator: 14 Name: Alice H. at 12:53 21044300601322102161253
Eighteen items were purchased. As the male, bagger/boxer, was putting one of the two bunches of bananas into a box in the cart, I noticed that one of the bananas had a split down the entire peel. I informed the man boxing that my husband, John, would go back to the fruit section and bring another bunch to replace that one.
When he came back with the bananas and handed it to the cashier, Alice, the boxer then put it into the box in the cart. I had already written out the check for the total of our purchases which she had in her hand and proceeded to change the amounts on the check stating that she had not charged us for that replacement banana bunch.
That bunch was a replacement and she, ALICE, was fully aware that John had gone back and brought it up and since all the bunches are priced exactly the same, I had every reason to think that it was already on the total. After all, the damaged bunch was being boxed. Why would one think differently, that it was already on the receipt?
When I saw Alice writing and making changes on my check, I told her to stop, and despite my objections, she continued. When she had finished with her changes I demanded to see my check to view what she had done.
As I walked around to our cart which was filled with boxes that were too big and heavy for us which I had asked the boxer to pack up our order with smaller boxes, he didn't comply and totally ignored my request. I found smaller boxes and repacked our order.
I continued to let the cashier know that I was furious that she had taken the liberty of making changes and writing on my check against my will. Very loudly telling her that she "never again does that to anyone else."
She then yelled "watch her" and a man came running over immediately telling me to keep it down. I informed him what that cashier had done with my check and that "I was not going to keep it down." And, telling him that I was very angry with her actions.
Alice H. is the person who needs to be "watched" as what she did is unlawful at best and even illegal. I should and may still file a police report.
I have tried to let this incident go but it is still very unnerving that it happened, all for $1.82. I could have given her cash for that amount.
Everyone I have told about this cannot believe it.
I don't know how Costco can make this better for me. I do not want to ever encounter anyone who believes that they have the right to take inappropriate liberties with others.
In the best of worlds, she is no longer an employee at COSTCO.
Cheryl M Belt