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CB Retail Stores Costco 6700 Whitmore Lake Rd, Brighton, MI, 48116, US
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6700 Whitmore Lake Rd, Brighton, MI, 48116, US
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2 complaints
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Working hours
10:00 am - 8:30 pm
10:00 am - 8:30 pm
10:00 am - 8:30 pm
10:00 am - 8:30 pm
10:00 am - 8:30 pm
9:30 am - 7:00 pm
10:00 am - 6:00 pm
8:50 pm EST
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Costco - Myself/customer service

I was discriminated against at Costco in Brighton on January 25 ,2021 . I had proof and since I did to make matters worse the manager didn’t help me at all she helped further the discrimination and called instacart and lied in the report about me and got me blocked from Costco orders every since then. I have not been able to utilize my platform at instacart fully and I’m very upset and feel violated.

Desired outcome: I would like Costco to contact instacart support on my behalf and turn this around as it’s very unfair . I would first and foremost like a sincere apology .

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12:09 pm EST

Costco - wine

Picked up a bottle of wine thinking it was $12.99. Got home and found that I had been charged $39.99. Took the bottle back and was refused refund. Talked with both supervisor and manager at the brighton michigan costco who had apparently not taken the "customer service" training program. Not interested in the fact that this particular bottle was placed in a bin with a $12.99 bottle side by side. Signs were on opposite sides of the bin causing one to believe that the $39.99 was the next bin over. No satisfaction as I was told it was my fault and there was nothing they would do. After explaining that I was taking my $4000+ spend somewhere else and would share this experience, I was told, "oh well". It wasn't the money, it was the blatant disregard, dismissal and disrespect of a a long time customer. You decide.

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