Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews and complaints

Learn how the rating is calculated

1.3 1969 Reviews

How responsive is Costco's customer service?

131 Resolved
1838 Unresolved
Very poor 🤒
We don't know much about how Costco handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Costco and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews and complaints 1969

Sort by:

Newest Costco reviews and complaints

ComplaintsBoard
S
10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Kirkland signature chunks in gravy, canned cat food variety pack, 3 oz, 40-count

-young male adopted 7 mths
-healthy, active fully vaccinated, happy cat
-no prior health problems or risks
-Kirkland Costco brand canned cat food, within 2 weeks he started to have diarrhea.
Symptoms:
-lethargy, gradual
-slight vomiting then turned to water vomit
-changes in personality and physically
-diarrhea, turned into leaky slime with blood streaks
-stomach spasms

Desired outcome: Treatment:-parasite meds-stomach kitten meds- stopped Kirkland Costco food-hydration -bland chicken dietNegative for parasites Still have all symptoms and am watching my kitten slowly deteriorate. Going to vet

Read full review of Costco
Hide full review
ComplaintsBoard
E
9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Kirkland signature boneless & skinless chicken thighs

I don't know with whom you contracted to provide you with "boneless," skinless chicken thighs, but the quality of the product is so poor I never will buy another bulk package of this item from you ever again. Every individual package I opened was contaminated with bone shards and pieces, some larger than an inch, pieces of gristle and cartilage, and, to make things even more disgusting, fecal matter. I am surprised that such an inferior product would carry your label. As a long-time customer, I have always been confident of the high quality and standards of your meat and poultry. However, your quality control failed utterly in this instance. We are beyond disappointed.

Read full review of Costco
Hide full review
ComplaintsBoard
T
11:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Refrigerator order

I ordered a refrigerator from Costco. Order Number is [protected]. This whole order has been screwed up. It was ordered on the 26th of April and showed that it shipped that same day. After 9 days, I called Costco about the order. They didn't understand why it was not scheduled for delivery. So, they scheduled it for delivery on the 8th of May. I rearranged my schedule to be home. However, on the 8th, I was told that the carrier, RXO, didn't even have the product and it would not be delivered. Again, I called, and Costco didn't understand, saw that it had been scheduled, and then elevated this issue to tier 2. This time I was told that it would be another week out. Today, I talked to RXO about the delivery because I received a text message from them that day. I was told that they only deliver on Tuesdays and the 16th was already booked. The earliest they could schedule it was the 23rd when I’m not available. So, now it is scheduled for the 30th of May. Over a month to get a refrigerator from Seattle. I could drive there in 10 hours.

Obviously, I ordered this replacement refrigerator because I didn't need it anytime soon.

I'm pretty disgusted with the service I've received.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
I
I
ibwonderful
Libby, US
Oct 22, 2023 6:20 am EDT

We had the very same issue with RXO. We live in rural Montana and were never advised that delivery could take a month or more for a 55" TV! No one at RXO who could resolve the issue, just and endless stream of inaccurate texts that claimed they had spoken with us and set a delivery date. They had not.

Surely Costco knows where we are located when we purchase a product online and could/should advise us that it's going to be 4-6 weeks until we see the product. We live an 90 minutes from a Costco and would have driven there and picked it up if it were sent to the store. RXO Delivery has a terrible rep. Why Costco ever changed their delivery service from what it used to be is a mystery!

ComplaintsBoard
D
12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Flooring and installation

In early April 2022, we contact Costco through their Shaw Premier Flooring Program. We wanted to replace all of the carpeted flooring in our home. Costco sent out a representative MinH T. Van. Discussions culminated after a couple of weeks, and we signed a Product Purchase Order in the amount of $11,519.00. $7,865.00 was for 1752 sq./ft. of carpeting and 213 sq./ft. of hardwood flooring for our home office area.

Flooring material installation was included in the contract and subcontracted via Costco to My Flooring America in the amount of $3,654.00 for the installation of carpet and hardwood flooring. Installation was to begin the first week of May, occurring over a three-day period. We were asked to pay in full before installation could commence, so we complied.

On the day the installation began, the installers completed the installation of carpeting on the first floor, excluding the first-floor closet, and carpeted the stairs leading up to the second floor.

At the end of the first day of installation, the carpet installers ask if they could lead the balance of their carpeting material in our garage till they came back, for which I assumed would be the next day. I agreed, and the installation crew unloaded all of their material into our garage, which left no room for me to walk into the garage without walking over the flooring to be installed.

That was the last day that we saw the installers. Over the intervening 31/2 months, they never returned. I was only able to speak on the phone with the installation supervisor once in July of 2022, and he could not give me a firm date for the completion of the project installation.

In an effort to resolve this issue, I communicated with seven different Costco representatives. Between May 2022 and November 2022, I spoke with Salema, Amanda, Lena, Sasha, Eddie, Leo, Keandra R, and lastly, Connor Cox, with whom I tried to negotiate a fair solution.

With Connor, I offered to pay for the carpeting that was completed, but a return of the balance of Connors Cox counter was to refund $2,144.33, only 18 ½ percent ($9374.67 of what we paid out. Retaining $9,374.67 for work not done and material not completely delivered.

After 7 months of delay, our home having disrupted, we expressed our dissatisfaction with the lack of progress on the contract; we ask Costco’s fulfillment department to have their subcontractor come out and remove the flooring material that was delivered that clogged our garage, that had survived all summer in 100-degree heat and chemical smells in our garage be removed.

We also asked that the balance of flooring that had not been delivered, the hardwood flooring, not be delivered and that we be refunded our payment minus the cost of the carpeting that had been installed.

We deemed that Costco had failed to perform its obligation as reasonably expected and that we could no longer have our home disrupted and our business inconvenienced any longer. That we had given Costco more than reasonable time to perform on its contract as promised, three days of installation.

Halfway through this installation process, the salesman, Minh T. Van, came out to check the status of the installation. He observed the now contaminated carpeting and agreed that the installation process was unacceptable. The next day, Minh brought out another installer. The new installer assessed the project and said that he would overnight put together an installation completion plan, return and complete the installation. We never heard from that installer again.

We informed Minh T. Van, and he promised to do something about the installation, but he then never returned or communicated.

We continued conversations with Costco fulfillment representatives, but in the end, the contract was never completed. Our home is still inconvenienced with our goods packed in boxes because it makes no sense to unpack and then have to repack when we get another flooring contractor. And at 77 and 78 years of age, my wife and I are in no shape to perform the double packing and unpacking and the double cost of employing others to do it for us.

In summary, we paid in full for the flooring to be installed, and we gave Costco more than adequate time to complete the installation flooring installation. The flooring was never completed, and Costco kept all our money.

Diallo [protected], email: [protected]@gmail.com

Desired outcome: Refund of $9,374.67

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
M
12:19 am EDT

Costco Complaint on costco employee and manager

Working at club demonstration services employee accuse me of raising my voice complaint directly to manager on floor at costco before this complaint at check out or leaving costco supposedly woman accuse me of raising my voice or it was mike I heard from rebecca and I wasn't I just never knew that was requirement and was a first time I had my back checked which wasn't problem for me anyway being I had nothing illegal in my pack just uniform for work. Just putting this complaint cause I believe maybe employee lied and scared she was gona get in trouble and all I did was go to office after bag was checked to find out if that was really a requirement being that I been working here for 5 months. So now she try to say I was getting loud and that's not true just said fine ok but right after I have to check the office about this rule. And that's what I did and since then been following the rule. So my complaint is sure just don't need anyone accusing me of stuff cause could be a form of discrimination against another accusing me against my race or accusing me of stealing or being un professional.

Desired outcome: no more lieing to managers to get me in trouble and no more threating me that I might lose my job I'm very respectful to employees and customers at work

Read full review of Costco and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
PrasadDod
, US
May 07, 2023 2:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes this woman Rebecca is nasty with a bad attitude. Edison Costco employees treat certain ethnic groups so bad. Its because they are very jealous of spending power and professional success of certain races. Certainly the races that were subjected to mistreatment at this place are the reason for their employment( Costco employees)

ComplaintsBoard
M
10:54 pm EDT

Costco Service at the South San Francisco tire center

To whom it may concern:

Does a 10:15am appointment really mean, a "whatever 15 appointment?" On Saturday 4/29/23, I was scheduled for a 10:15am appointment for tire replacements and I was not seen until 11:25am. "I ask, shouldn’t the time on the appointment mean just that?" I saw unattended cars just sitting on racks like they just got out of surgery and waiting for the Anesthesia to wear off. Then, I saw 3 available spaces while cars outside were backing up waiting to be serviced. Meanwhile, you already have our money since we pay upon scheduling the appointment. Should not you respect our time?

Maybe if the workers were not listening to the loud music, maybe more work could get done. I’m a construction worker and playing music is frowned upon for safety reasons, and I see no difference in a tire shop. The distractions could result in loose nuts on tires, or worse. Finally, I understand the time it takes for proper work to be done; however, this should not be at the cost of the customers time. I would suggest, If the workers are not properly performing their duties, then they should be replaced.

I look forward to hearing your response.

Read full review of Costco
Hide full review
ComplaintsBoard
S
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco ID Checks

As a 4 year Member I do not mind showing ID upon entry and check out/ cashiers location.

New thing is to have someone surfing up and down the queue and asking for Member cards.

You can't check out without using the ID. Why do this? It is annoying and a waste of time. The employee can barely speak English too. Why not hire English speakers?

This has been happening in express lines and did again yesterday April 28 2023.

Ed Olearczyk

[protected]@gmail.com

Desired outcome: Stop instore ID checks.

Read full review of Costco and 4 comments
Hide full review
4 comments
Add a comment
S
S
Skiziks
, US
Apr 30, 2023 12:19 am EDT

Leave my parents out of this. This incident made me so angry that I serously injured my granny and now I am facing asalt charges.

ComplaintsBoard
H
8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Costco travel

I am writing to express my deep dissatisfaction with the customer service I experienced during my recent vacation with Costco Travel. On departure day, 3.25.23, my flight was cancelled by American Airlines. I rebooked for the next day at a different airport. 

I called your customer service department multiple times in order to resolve my problem and extend my stay on vacation by one day since I lost a day due to my flight being cancelled. Throughout my trip, I could not get a hold of anybody without waiting extended periods of time. I expressed my frustration throughout the whole week that I was on vacation with the managers and each person I talked to, which must have been about 4-6 different people. I was in need of booking an additional day at the hotel since my flight had to be rescheduled and my flight destination changed to a different airport. When I finally got through, I spoke to managers who promised to resolve my issue and return my calls with a solution.

Without any one person following up. I luckily had a friend at American Airlines who changed our flights home for me. I felt no empathy from the customer service team in helping me resolve my issues, and as a result, I was left feeling abandoned and on my own. I have been a loyal customer of Costco for many years and have always appreciated the high level of service that I have received.

However, my recent experience has left me with a very negative impression of your company. I will never book another trip through your agency because, from experience, I know that if something happens, I am on my own. I was left with anxiety all week due to the pending changes that needed to be made, and I didn't enjoy my vacation at all. I would appreciate it if you could investigate this matter and take appropriate action to ensure that this type of situation does not occur in the future. I would also appreciate it if you could provide me with an explanation for your company's failure to provide me with the level of service that I have come to expect.

Desired outcome: I would like a refund for the night I lost in Cancun, and, or a credit for part of my trip in general for all the anxiety and panic caused by your company's failure in contacting me back.

Read full review of Costco
Hide full review
ComplaintsBoard
A
5:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Gas attendant

Good Morning

I have been going to the COSTCO Gas Station in Naples, Florida every Friday morning for the last 20 years and have never had issues with your gas attendants. I show up before opening and sometimes I have to wait til opening and sometimes the attendants will open early and it is appreciated. I follow the rules and regulations and observe. All safety rules. When the lane is closed, there is a cone blocking the entrance to the pumps and if not ready the pumps will have locks on them. This morning I arrive as usual and pull up to the white line. I notice the attendant doing her morning checks of the pumps, and there is no cone blocking the lane. I stopped anyway and was looking at the attendant to see if she would nod to move forward. I watched her to two pumps and noticed that she was taking the locks off. I proceed. To move to the last pump and noticed that the attendant was yelling at me that the pumps were not turned on. I replied. Ok, and proceeded to wait in my car. The attendant continued to check pumps and a second car pulled up behind me and he stayed in his car to wait. The attendant finished the pump she was on and proceeded to come over to my vehicle and scorn me about waiting at the white line and causing and issue with other cars doing as I have done. I explained to her that if the lane is closed, the cone should have been blocking the entrance. She tells me that I must have run it over, which means the second car ran it over also. She proceeds to go and turn on the pumps and noticed that there was never a cone blocking entrance. This was my second encounter with her and I know how she reacts to situations because I have witnessed her interactions with other customers first thing in the mornings. As I stated before, over 20 years going to Costco gas and never had issues. I believe there are better ways to interact with your customers than the way she is going about it. I guess it was my turn this morning.

Thanks for listening.

Arnaldo Estrada.

Desired outcome: Retraining

Read full review of Costco
Hide full review
ComplaintsBoard
A
10:42 am EDT

Costco Warranty

Purchased a Dell all in one 6 months ago. Started having facial recognition problems, wouldn’t let me log in, prior random shutdowns then wouldn’t power on and then randomly started smoking out the bottom. I’ve spent hours and hours on the phone started off for a technician to come out but he was only sent parts for the first 2 problems. I work online now don’t have a computer and Instead of just sucking it up and refunding me they want to send another technician out in 10 days. How does that solve anything? Nobody wants to smell that in their home fixed or not.

Desired outcome: Refund

Read full review of Costco
Hide full review
ComplaintsBoard
S
10:41 am EDT

Costco Citibank Costco Visa Card

I'm completely disappointed and exasperated with Citt Costco Visa's Cyber Security.

I've had my comprised card cancelled and reissued four times in five months for unauthorized charges. The problem is inconvinience for me, not being able to use my Citi Costco Visa and most annoying having to notify all of my merchant subcribers to cancel my card once again. I informed the Fraud Dept representative of my frustration and displeasure with the lack of better Cyber Security and That I was given them one more chance and that Costco would hear from me.

It first happened when we charged a pizza delivery by Door Dash on Oct/2022.

In December on, we've had charges in Pottery Barn charge of $145 (est), Door Dash three to four times and most recently, C3Tech $19.99 on March 31st.

Please repond.

Regards, Sal Sandoval -[protected]

Read full review of Costco
Hide full review
ComplaintsBoard
T
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Laptop 2 year warranty, 1 year addition allstate

3/17/23: Less than 2 years, more than 90 days so no return, screen went black, called Tech Serv. could not fix, told me to send pics for all angles of computer, 10+, sep emails to the next step Costco Concierge Services. Email back from them, another 24 hours.

I was told to answer a bunch more questions and then they would send me a box to mail computer back to them (in approx. 2 days). They will then evaluate it to see If I damaged it (not covered), which I did not damage, but it shows all kinds of damage when you sign up for extra coverage (I did) that is covered (?). Of course, they insisted that I back everything up before I send the computer (my screen is black). Also, I need a computer 24/7 for my business.

Here is the issue: On your Costco/Allstate coverage pamphlet, it says you will send me (I assumed by email) a prepaid shipping label and the computer would be repaired, replaced, or refunded within 2 days. This is day 2 and you plan to MAIL ME a box in 2 days? This is NOT what I signed up for. Please reread the "Quick and easy claims section" of your pamphlet.

Desired outcome: I had to buy a new computer 3/18/23 (Reread pamphlet distributed 6/26/21. I want my computer replaced or refunded. Your clock for repair will have expired before you even read this. case #: [protected].

Read full review of Costco
Hide full review
ComplaintsBoard
R
3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco My Philips hearing aids

I'm trying to return my Philips Hearing aids before my 180-Day Trial Period ends.

I have my right hearing aid in for repair at the Costco store where I purchased it. My right hearing aid as of today has been in the repair shop for 15 days. They said it would take two weeks. I took my left hearing aid in because it also needs repair. I took them that I wanted refund but because they already have my right hearing aid. But because my right hearing had not come back from repair, they would not refund my money. So they have my right hearing aid and will not except my left hearing aid for refund.

Desired outcome: My refund.

Read full review of Costco
Hide full review
ComplaintsBoard
S
4:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Attempting to get refunded for an erroneous payment made on a closed account

Request from the credit card company two simple things: 1. Confirmation that the Durable Power of Attorney that I have sent is recognized and they will talk to me. 2. Refund an erroneous $600 payment that was not owed. That’s it. BACKGROUND: My brother had a stroke in July 2022 which left him with severe brain injury, unable to speak and partially paralyzed. I have Durable Power of Attorney over his financial affairs. I faxed the first copy of the DPOA to Citi as directed on 8/17/22. Was advised that I would have approval in 7- 10 business days. Heard nothing. In January 2023, my brother erroneously authorized a “bill pay” from his checking account to this credit card. I saw it immediately on line and called Citi. They said they couldn't talk to me because they saw no POA and I had to resend. Resent POA by FAX ON 2/20/23. After 10 business days, I began a series of calls to have the above two questions answered. Every time I call I have to start all over again with the background and am passed from one department to another until the line simply disconnects. Over and over again. ALL the phone connection lines are so poor that I cannot understand what the person is saying (as if it matters since I am just being transferred to another person on a garbled line and then disconnected).

Desired outcome: Refund executed.

Read full review of Costco
Hide full review
ComplaintsBoard
J
9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco Costco Tire Center

I bought 4 new tires from Costco where I've always bought them. About 6 months ago my car was hit in a parking lot leaving a dent, white paint, and the hubcap was gone.

It definitely had a wobble. I explained what happened to Costco on 5 occasions, and was assured each time all was well. I don't drive often, so there's only been a few thousand miles driven on my car. Today I was told the tires needed to be replaced, and the warranty would cover it had I been hit, but this was due to my lack of maintenance. I was hit, which they know, and how much more diligent could I have been than to have them service my car 5 times? Did they lie to me 5 times in order to sell new tires?

Desired outcome: Cover the 2 damaged tires.

Read full review of Costco
Update by Joyce63
Mar 16, 2023 9:48 pm EDT

Thanks to Costco Tire Center, it will cost more than the tires to be fixed.

Hide full review
ComplaintsBoard
S
3:02 am EDT

Costco Complaint on assistant manager ms ray

I Jacob campo work at cds to purchase ebike from costco spoke to manager about it weeks before decision was convinced want to buy at 7:50pm went to buy was told can not need a membership card more then one time I purchased item at costco and was never given a problem. Been working at that costco ;location since January 10th 2023.still have to work next day cold out needed and expected assembly too.i was also told that wouldn't be a problem very upset frustrated angry about this whole thing some other dude help me took control of situation and I paid for the bike like I wanted to do expected assembly and wasn't told about any protection plan . just saying I can return it in 90 days. Like these people don't want me to have the bike i earned it worked for it and want ms ray fired .for being rude disrespectful wrong inconsiderate mean and rude. also ask to speak to the manager who is not assisstant manager and was denied that service from ms ray assistant manager she should never be promoted to top manager or super visor as costco employee have to be good to your customers and other employees I in no way showed up to embarrass or get upset at any one really looking to leave costco rideing out happy.my complaint is sure. Ended up purchasing bike had to carry box took two bus and train to essemble at home. Very unprofessional on the part of manager couldn't of been nicer more respectful and have gotten manager for me to purchase item I was paying full price for plus paid 600 dollars foe item and wasn't even given a receipt I never did anything to deserve this abuse and will go to cooperate with this complaint's born and raised in the united states and I have my rights that was wrong and raciest against me cause I went to purchase a item I been saving up for.

Desired outcome: for ms ray to be investigated stript of her license and fired

Read full review of Costco
Hide full review
ComplaintsBoard
W
10:22 pm EST

Costco Deli items

I have enjoyed your deli items but noticed that they weigh less plus having less quality ingredients.

I had one from my freezer and it weighed far more than the latest ones but I could tell by just looking.

The newer ones have less cheese and meat as well as a high price but what really irked me this last time around was your enchilada casserole that used to have chicken only but is Now FILLED with beans. Not just a little I mean filled! The Italian ones have also been sacrificed.

You still pay less in taxes than I do but that's not enough? I'm disgusted.

You could've put beef if there is poultry problem but beans and almost no cheese?

Roll up sandwiches also now filled with cabbage and almost no meat too.

The corporate greed is the problem here not " inflation." You sacrificed quality for the cheapest ingredients possible. We used to love your deli but even the chickens have been smaller, are they younger because they're cheaper per lb. to buy?

It's really a shame, the one company I thought was somewhat ethical.

Desired outcome: Lower the price or bring back the quality of ingredients.

Read full review of Costco
Hide full review
ComplaintsBoard
W
1:50 pm EST

Costco Handicap discrimination

Handicapped stay away. The limerick store does not care! Handicap discrimination. I actually tried costco 1 more time and again no equipment for the handicapped. 2-8-23. Dead machines and a very limited amount for a store this size. 3 times I cannot take my handicapped wife shopping. Poor poor management. All machines today had no power and were not parked near a plug. How ignorant. Stay away

Desired outcome: Care about the problem It is always failure.

Read full review of Costco
Hide full review
ComplaintsBoard
C
4:21 pm EST

Costco Kirkland peaches glass jar 4 pack

I was asleep on the 1st of March when I was awoke by an explosion and was being pelted with shards of glass, it was very scary. I didn't know what happened I thought my window had been shot out. After getting up the courage and calling someone to come help me look outside and checking the property and finding nothing to miss I went back inside to investigate. Much to my surprise I found that the glass jar of Kirkland peaches I had placed in my room about a week prior had exploded. Exploded to the point I couldn't find the lid and the only remains of the jar I did find was a few small pieces of glass that was still held together by a piece of the label just a small piece of the jar. Noting else of it was left except slivers of glass throughout the room.It was a brand new jar it hadn't been opened. Besides the fact that it was very scary, me and my roommate were pelted with shards of glass inflicting cuts and knocking over the TV and shattering it. I've never heard of this happening I didn't even know it was possible. What is the next steps in a situation like this?

Desired outcome: I would like to make sure it doesn't happen again in close range of people, pets, or small children. I cant afford to not only buy food I dont get to eat but also food that damages property I can't afford to replace

Read full review of Costco
Hide full review
ComplaintsBoard
C
10:03 pm EST

Costco Customer service

Never been treated so badly EVER in a store! For 30 years I have been a member of Costco. I now live in both Arizona and Washingtion. I also own numerous rental properties (big spending potential, executive level member).

For 30 years, I have used costco for prescriptions and eyeglasses and have known that I can access both these departments without a card on me. Today I visited the Vancouver WA costco. My card was in Arizona. I was there to pick up a prescription but wanted to check to see if their metal shelving was in stock to justify waiting in line for a temporary card. One of the stores' front door persons actually followed me into the store and told me I either had to go straight to the pharmacy or I could leave the store, and she would escort me either way!

Needless to say, I was highly offended, especially since I watched her allow at lease 4 people through the entrance without seeing any ID before me. So, I did wait in line for my temp membership paper and then went to management to complain. the asst mgr, Brett, informed me that this is their new policy. In fact, even though it is the law that anyone is allowed to fill scripts there, they will not allow anyone into store without a card! How does that work?

And, think about it, if a visiting non-member sees an item they would like to by, then costco gets a new member! What is the value in expelling people from your store?

The asst manager then pulled the 'high rate of theft' card as a justification. Well, I asked if he thought only non-members steal? And, if they wish to address theft, then be my guest assigning staff to follow ALL customers, or perhaps hiring guards at your emergency exits, dah. But harrassing humans in your establishment is just not right.

As I see that this store has only earned 1 star with nearly 2000 complaints, hopefully this is a store issue, as I will not subject myself to this kind of treatment for any price going forward.

Desired outcome: Appology from the front person Ali. If this is the way Costco intends to treat people going forward, then I want a public statement so people buying your membership know what to expect.

Read full review of Costco
Hide full review

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.