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1.3 1970 Complaints
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Costco Complaints 1970

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6:28 am EDT
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I never thought I would be doing this about this company but I have to. I parked my vehicle in a handicapped spot close to the front entrance. It was a hot day and even though it was a short distance, the heat affected me. I was hoping to find an electric cart but none were at the entrance. And the carts were a distance from me. I was short of breath...

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2:58 pm EDT
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Citibank Costco Credit Card #[protected] (cancelled) I have been a loyal Costco customer for almost 40 years. To my surprise I was charged 207 individual $49.99 unauthorized charges on June 23, 2023 for a total of over $10,000 on my Costco Citibank card. We called Citibank on June 23rd and told them that these are not our charges and cancelled that...

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5:46 pm EDT
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I purchased an Apple MacBookAir on Sept 6, which was to be delivered on Sept 11. The item was delivered via UPS on Saturday, Sept 9. I retrieved the package from my porch and wrapped it for my husband's birthday on Sept 11. On the morning of Sept 11, I watched my husband open his birthday present; it was an empty box. I immediately called Costco. The CS...

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10:28 am EDT
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Costco Kirkland vacuum bags

I purchased the 57 piece kirkland signature vacuum sealing bags. A lot of the 8" rolls as well as the larger bags have deep wrinkles through them. I used them and initially they did seal but I found that they didn't hold the seal for more than a day or two. I am including photos of the creases and the box I bought. My first time buying your product... disappointing... John Gullage

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9:39 pm EDT
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On Aug 14 2:00-3:30 pm I walked into the Hanford CA Costco for a eye exam. $90.00. I went thru the first part of exam.. was ok. Then went into exam room with eye dr. I told him my issue. Needing a new pair of eye glasses. Told him I’m having issues seeing far and close. He checked my existing glasses script. Then gave me a eye exam .. I told him I couldn’t...

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5:20 pm EDT
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I've received an email from Costco Visa letting me know that the credit card would be cancelled by 8/18 if it isn't link to the membership. So last week on Monday or Tuesday I went to Costco customer service and I explained her about the email informing about the cancelation, Then she told me that she could help me with that. She start working in her...

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3:17 pm EDT
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I have perhaps 14 hoses from a vendor that I did not order. I have not opened the boxes so I do not know exactly how many. Costco Citicard sent me a dispute resolution letter I received on August 1 that required a response in mid July. Despite having evidence of cancelling the order by a postcard (the vendor sent this giving that option since the delivery...

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12:52 pm EDT
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Costco Poor customer service

Very poor experience. online hotel changes or any changes online are not allowed and then when call customer service, expect at least 1 hour wait, just to be told that computers are down, call back later again. I have spent more than 8 hours on phone just to get 1 hotel changed in my trip, still not done yet. There is no call back feature. once booked, expect surprises with the ground transportation, with obviously no number to call again.

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7:08 pm EDT
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Came to Costco for dog food and muffins. My sweet 5 year old accompanied me. She wanted a hot dog before we left. Cashier said they'd be ready in 6-7 minutes. Few minutes later, they start taking hot dogs off the rollers. We were standing to the side of the counter, could see it clearly, and my little girl liked saying the numbers after they were called...

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4:23 am EDT
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Costco Online product purchased and faulty but arrange not being met

Purchased Lenovo ideaPad 5 online on 2023 02 09 , order [protected] item nos 391042 . Membership [protected] Gerry McCormick.

Reported fault of nothing beyond power on , to the technical support in Florida ( Kori ) on 31 July at 12.05 .Did a few checks with him without resolving service nos [protected]

Then transferred to Lenovo UK under case [protected] ( Amir ) . I provided all details but ‘ to update warranty VAT invoice or order receipt required ‘ .

I’ve provided an order copy from my on line account which a Costco operative assured me was sufficient for Lenovo ( Basingstoke)and a printed copy from the Watford Costco store . Have requested update twice and here I am 3 days later with apparently no chance of a resolution .

Gerry McCormick

[protected]

UK

Desired outcome: Repair or replacement with data transferred

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10:40 am EDT

Costco Adding employee card

Our company ordered an employee card in May. Citi bank lost the card twice and had to reorder. When they finally fedx'd the card they only listed the Employee on the mailing envelope and not the company. The mail service did not recognize this and returned the card for the 4th time. It took the FEDX people to realize this so that we could understand what was happening and not once did the SUPERVISORs at Citibank-Costco have this knowledge. It is beyond me why a company card would not list the company name on the envelope. It is now AUGUST and we STILL DO NOT HAVE A CARD! The customer service folks are clueless and the Supervisor's cant handle anything appropriately. Not to mention we have had to interrupt the president of our company 4 times for authorization which clearly has been done and should not hinder the request. Costco needs a more efficient credit card service!

Desired outcome: Policy change for business(es) to receive their mail appropriately and better authorization notes so that our company is not constantly disrupted by THEIR mistakes!!

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6:40 am EDT
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Costco Tire Service

Hello. My name is Magdy Mohamed and I have been a Costco Member for many many years now. I go to the Lawerence location in New York. I had an appointment to get my tires done on 7/20/23 at 530 pm. I make it to my appointment on time and there’s only 1 car inside the shop that’s being worked on, and then mine. From 530pm, I end up getting home at 830pm. The workers took over 2 hours to change tires on my car. Why? Instead of prioritizing the customer and getting the job done, they were standing around talking, on their phones, socializing, having absolutely no consideration for how long I’ve been waiting. This is uncalled for and I will definitely not be returning.

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3:32 pm EDT
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We enrolled with the ATT&Costco deal. because it looked like a good deal. Let me tell you this has been the worst nightmare! the salesman asked about our current calls provider which it was Verizon and we paid $120 fixed for 4 lines. He offered to get us a better deal with ATT and with Costco parternship: we could get a phone and unlimited data, calls, txt...

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12:06 pm EDT
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Costco Service

There were 2 incidents where the checkout guy by the door would start twerking before checking my receipt and many more unfortunate incidents at the place where I shop. I am almost 60 and the person/persons just smirked . I do not expect Costco to resolve employee issues so I have this solution ...

I have read so many complaints regarding rude customer service ,or unhappy employee at work trying to provoke an unsuspecting customer. There are nice people working at Costco though . Bad and good apples combined.

From my observation, bad behavior will be minimized if they noticed you have your phone in your hand. Rude interaction can always be recorded, sent to Costco or uploaded online as proof. Have your phone out until you are outside of Costco. I hope this helps customers who are just there to shop.

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8:58 pm EDT
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Wednesday July 12th, 2023 Bought then immediately after tasting threw out the Mango Smoothie it is horrible, can't describe how bad it is, who thought this was a good product? Since I was walking past the return desk, thought about requesting a refund but didn't. I have tried to post a complaint three times and costco keeps sending it back to me indicating...

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4:43 pm EDT
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Costco Charges and payment

I applied for a Costco Citi card so as to pay for an air conditioner we got through Costco. The air conditioner was $7048 and my credit limit was $7000 so the transaction was denied. I called and was denied a $50 balance increase even though I have excellent credit. The next option given to me was to have them charge $7000 wait until it clears and then pay it down, which I did with a $2000 transfer from my checking which cleared my account. After you took the $2000 from my account leaving me a balance of $5500 you refused to allow the charge of $48. I was told my funds were on hold until July 5th even though you already had my funds for over a week. I used another card to charge the $48. I will pay off the card next week and then I plan on canceling 2 Citi card accounts that I have. I have never had such a hard time with a credit card company

Desired outcome: None.

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1:11 pm EDT

Costco Staff

On May 31st 2023 I was approached by an employee of Costco as I was loading items in my vehicle in the parking lot of Costco on Bardstown Rd in Louisville, Kentucky. This person started insulting me due to a sticker on my vehicle that they didn't agree with and continued to call me a nazi, bigot, racist, loser and they threatened to key my vehicle simply because I had an anti Joe Biden sticker. I spoke with the Manager Larry (A Black Gentleman) who said he will address the issue and apologized so I left but felt very uncomfortable about my continuing patronage of this store. I never received a call back as they took my information at the time of the incident to explain what measures were taken. I recently went back to the store to find this person still working there, so obviously nothing had been done to protect other customers from this irrational behavior of this person named Lindsay. I was willing to let this go with the understanding that this person was disciplined and removed from this location but obviously that is not the case, I would like some resolve in this situation. I should not feel threatened while shopping at this location. Damon Proffitt

Desired outcome: Termination

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1:32 pm EDT
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Costco Discount on new sofa and chair

i have been trying to reach blake c who is a customer service supervisor for the past month. he gave me a phone number to call him and i have left many messages , he has not responded to me. his number is [protected]. the service request number that he gave me is [protected]. blake c offered to work with me on buying a new living room set.i have been unable to contact him and need your help. i have been a costco member for over 30 years and have never had a problem like this. please help me in resolving this problem.

thank you,

steven and joanne hirshfield

10944 hanalei av ne

albuquerque, nm 87111

[protected]

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7:35 pm EDT
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Costco Cashier treated me as a thief. I am afraid of going back to Costco

I shop Costco every week. I usually buy one or two box/es of vine tomato. Today I picked two boxes and went to a cashier to pay. Cashier took out four loose tomatoes from two boxes and treated me as a thief. He said all tomato should attached to vine. Any loose tomato in the box consider stealing. Two managers are involved and I ended up not buying tomato. I bought many boxes of tomato from same Costco. I usually saw one or more loose tomato. I did not touch tomato. I did not move tomato from one box to another. I never did. I just picked the boxes. It was how Lakewood Costco package them. Why do I have to endure those embarrassment and waste of my time? I think it was very unprofessional treatment I got today. I am afraid to go back to Costco next time to get accusing of stealing. Incident happened: 6/20/2023 at 10:53 am Cashier Name: Adrian A.

Desired outcome: I would like an apology from Lakewood Costco. Also I do not want to treated as thief next time.

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Sammy990
, US
Jul 15, 2023 12:10 pm EDT
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I bought a box of tomato sauce at Costco. One can was missing and the box was sealed. I Did not bother calling Costco, nor am I buying another box of tomato sauce from there. Once fooled...

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6:44 am EDT
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Costco Order No, [protected] Membership No. [protected]

I ordered a 20kg bag of Sifto Water softner salt this month at a cost of $25.99. My husband usually purchases this for our machine but Kent were out of stock. I just received my order June 12. My husband was outraged when he found out what you charged. I did research on line and found that Canadian Tire offers the same product at $8.29 per bag. Kent charges $7.99 per bag. Costco charged 3 times the amount, which is completely unacceptable. I sincerely hope this was an error on your part in pricing. Supposedly membership fees are supposed to keep your products lower.

Desired outcome: Please refund. This is most unfair to charge 3 times the amount that other retailers are charging for the same product at their regular price

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Update by Heather McLeod
Jun 15, 2023 6:47 am EDT

We request a refund. 3 times the regular price available at other retailers is unacceptable

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About Costco

Costco is a well-known American multinational corporation that operates a chain of membership-only warehouse clubs. The company was founded in 1976 and has since grown to become one of the largest retailers in the world, with over 800 warehouses in various countries. Costco's mission is to provide its members with high-quality products at affordable prices, and it has become a go-to destination for shoppers looking to save money on everything from groceries to electronics.

One of the key features of Costco is its membership program. Customers pay an annual fee to become members, which gives them access to the company's warehouses and online store. This membership model allows Costco to offer lower prices than traditional retailers, as it can buy products in bulk and pass the savings on to its members. In addition, Costco's membership program helps to create a sense of exclusivity and loyalty among its customers.

Costco is known for its wide range of products, which includes everything from food and household items to electronics and clothing. The company's focus on quality is evident in its selection of products, as it only carries items that meet its high standards. Costco also offers a range of services, such as travel booking and pharmacy services, which further add value to its membership program.

Another key aspect of Costco is its commitment to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, such as using renewable energy sources and reducing waste. Costco also works with suppliers to ensure that products are sourced ethically and sustainably.

Overall, Costco is a highly successful retailer that has built a loyal customer base through its membership program, commitment to quality, and focus on sustainability. With its wide range of products and services, competitive prices, and strong brand reputation, Costco is likely to remain a popular shopping destination for years to come.

Overview of Costco complaint handling

Costco reviews first appeared on Complaints Board on Mar 20, 2007. The latest review Fraud at your gas station was posted on Apr 18, 2024. The latest complaint Service at Costco north lakes was resolved on Aug 21, 2022. Costco has an average consumer rating of 1 stars from 1970 reviews. Costco has resolved 131 complaints.
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  1. Costco Contacts

  2. Costco phone numbers
    +1 (800) 774-2678
    +1 (800) 774-2678
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    Membership & Warehouse
    +1 (800) 955-2292
    +1 (800) 955-2292
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    Online Orders
    +1 (877) 849-2730
    +1 (877) 849-2730
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    Travel
    +1 (855) 258-3217
    +1 (855) 258-3217
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    CostcoTickets
    +1 (855) 620-7579
    +1 (855) 620-7579
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    Photo Center
    +1 (800) 607-6861
    +1 (800) 607-6861
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    Pharmacy
    +1 (866) 861-0450
    +1 (866) 861-0450
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    Concierge Services
    +1 (800) 788-9968
    +1 (800) 788-9968
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    Business Center Orders
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  3. Costco emails
  4. Costco address
    P. O. Box 34622, Seattle, Florida, 98124, United States
  5. Costco social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2024

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