Costco — Citi credit card
I have been a loyal customer for costco for few years now and it's one of my favorite places to shop at or at least it used to be till the whole transition from american express to citi. It has been nothing but a nightmare to me.
I had american express credit card through costco and that was the only card I used over there and I had no problems whatsoever and an awesome experience with customer service then my the end of april I received a letter saying that ill be receiving the citi card by the beginning of june and by mid june I won't be able to use the american express anymore and today kits the 12th of july and I still haven't received my card yet and I called the horrible customer service for citi bank more than 5 times and each time I stay on hold for at least 40 minutes before someone actually picks up and I go through the whole process of explaining that I haven't received the card yet and they would verify the address and say everything seems fine and they don't know why I haven't received it and they would tell me we would issue another card and you should receive it in 19 days and the same story has been going on for a month now and I still haven't received the card yet and they wouldn't even have the courtesy of apologizing or trying to trying to expedite the process so I would receive it faster saying oh we can't do that it was to be sent by regular mail.
It has really been a nightmare and I want to know whose fault that is and who is responsible for all the hassle I'm going through and all the money and the benefits that I'm losing for not receiving the card and not being able to use the card. Everything was fine before the whole citi bank transition thing and I want to know what I did to deserve the horrible customer service that they are providing and not even knowing what happened and whats causing all that delay. Any information would be greatly appreciated.