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Conn's Customer Care Service

Conn's HomePlus

3295 College St
Beaumont
Texas
United States - 77701

Customer Support Phone Numbers

Additional Contact Information

Billing Address
PO Box 815867
Dallas, Texas 75234-5867
kathryn.trahan@conns.com
 

Conn's Complaints & Reviews

Conn's / Accounts Receivable

Jj
JJ5306 on Feb 3, 2017
Have purchased at least $35k of merchandise form this store for me and my children and grandchildren. Have never been late. I overpaid an account that I was paying off by $127.93 and they wouldn't send me my money back, they applied it to other accounts instead. I was pissed but I accepted...

Conn's / Washer

Ra
Rachel0505 on Jan 12, 2017
I has purchased a washer last year since having the washing it has broke 5 times. for the same reason . Conn's refuse to replace my washer but no one at Conn's wants to help me I have called customer service many times to have my washer replace it's always the same issue the mother board ...

Conn's / Pillows

Su
susan wilhelm on Dec 21, 2016
We purchase some pillows along with mattress set and a couch when we got home we notice that the pillows $200 worth were not what we purchase and called the store they told us they have a no return policy on bedding even tho they were still in the box and never opened but they would talk...

Conn's / Problems with multiple products

Kf
K. Frasier on Dec 8, 2016
I opened an account at Conns about 2 years ago now. I initially purchased a stove and a chest freezer. The freezer has been working fine, but the first time I tried to use the oven it would not come on. I called service, and it was repaired; the digital control panel had to be replaced...

Conn's / Billing services

Br
Brenda Lerma on Nov 29, 2016
I had 3 accounts with Conns and just recently found out that my accounts were all mixed up and payments that I was giving were not properly applied which caused one of my accounts to become delinquent and my credit score dropped because of it. The accounts were apparently fixed and applied...

Conns / Yes money

Ro
Robertkatz on Sep 19, 2016
Also be sure to check out their minds little locations because every story has diferent merchandise and I agree with Jared it's an Awesome little loop hole it does not effect your credit their are other companies and businesses that provide similar offers but nothing can compete with...

Conns / Yes money

Ja
JaredrobisonPVHS1986 on Sep 19, 2016
My brother in law had told me about ab awesome way to get money that won't effect your credit if you don't follow up with your monthly payments and even if f your credit isn't that great your still eligible from r up to 5, 000$ within that day . I thought I was being scammed by him when he...

Conns - Parts / Service Dept / Frigidaire upright freezer

74
74TimR on Aug 29, 2016
Bought this freezer new May 15 with Conns Extended service plan. Did not place it in service to the end of July. It would not work. Called into the service center and they could not schedule a date for service for 2 weeks out. The day that they were to get here they called to say that they...

Conn's Credit Corporation / Air conditioner

Ro
rodney66 on Jul 16, 2016
On 07/13/2016 I went to the Conns store in Conroe Tx to get air conditioner on credit but when I got home with the air conditioner it was to big for my window so on 07/14/2016 .I went back to the store to return for a smaller one for exchange and they would not exchange so I just left the...

Conn's / Samsung washer and dryer dv508600e(G)*

Tb
Tbaltimore on Jul 4, 2016
I purchased a Samsung washer and dryer from Conns on 6/25/16, and the Dryer stopped working on 7/1/16. I called the Conns Tech out, and he came on 7/2/16 when he looked at the dryer he stated that the electronic boards in it had burned out and will need to be replaced, and could take a...

Conns / Financial Services

Je
jeff2016 on Apr 29, 2016
I purchased a couple of items through Conns Home Plus and since has been a nightmare. I fell behind midway through the loan and had contacted them for additional help which they refused. After they refused on an average I have been getting 7 to 8 calls a day including weekends and many are...

Conn's / Hudson dinning chairs and management

Re
Reviewer83230 on Nov 12, 2015
Bought furniture six months ago, poorly assembled as I sat down the chair started to calapse with me in it. I followed the proper channels and even went to the store with my Hudson dinning chairs to exchange or receive credit since I'm still paying on them. Manager "Michael" wa...

Conns / Collection

Ba
Bailey on Sep 29, 2015
Harassing me even when i am taking keymo i got real sick cant pay for my stuff but it is almost paid off my ice box i had to get fix they said warranty is gone plus my lawn mower warranty gone never tried to call me to help i am on ssi now i got sick can't pay they call me 10 time a...

Conn's / Delivery Service damaged the kitchen walls and tile with a refrigerator.

Re
Reviewer96572 on Sep 23, 2015
date of incident 9/23/2015 The delivery drivers damaged my wall and cracked my kitchen floor tile. The Plano, tx General Manager Jeffrey Jones has no level of customer service. I now have no refrigerator, a damaged home and have had at least 5 accounts. I am requesting the company repair...

Conn's Appliances / Leather sectional

Re
Reviewer95857 on Sep 21, 2015
Conn's is a total rip off, you by one thing, they deliver another. you see I brought a leather sectional or I thought it was leather from Conn's alone with the insurance to cover any damages if anything happen to the sectional, unfortunately the sectional began to peel, when I...

Conns / Harassment contract issues

Sa
sammy wesson on Jun 5, 2015
Beware of Conns appliance stores. Do your reasearch and read the complaints because they are true. This will save headaches and frustration at the end I opened a brand new account in March. My contract due date is the fifth, conns will start calling me every hour on the first, of each month...

Conns Furniture (Bed Set) / Negligence and Extortion

Sa
Sandra Okwumabua on May 7, 2015
Description: On the 2/2/2015 l bought a king bed set from Conns in Hwy6/westheimer Houston Texas. From the very first day of delivery l notice that the bed was defective and has a lot of safety issues. Because it was their salesman Ricky that convinced me to purchase that set knowing very...

Conns.com / They started to speak in rude manner, when I decided to change the order

Ha
hannah on Dec 13, 2014
Don’t buy from the company www.conns.com. I ordered TV from them, but they delivered piece of crap. I wanted to return it, but the seller refused and started to speak with me in rude and unpleasant manner. WTF? I told them that I had time to change or return, but the seller refused...

Conns Electronics / Them calling from 7am till 10pm...Every hour on the hour..

Sm
smahbamar on Jul 28, 2014
The minute you are 1 day late on your payment..They are blowing your phone up...First of all its my husbands account and its my phone...They call as early as 7 am till 10 pm., ..Im getting sick of them blowing my phone up...Then when you talk to them about when your gonna make the...

Conn's / Delivery and product

Tu
TUTU5050 on May 19, 2014
On May 15, 2014, I bought a new sofa, love seat, coffer table and two end tables on this dated. The salesman was Darion that help with these sales. The Manager Name was Cruz, who at the end confirmed the sales of this item. Upon leaving I left my contract papers and don’t have a copy of...

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