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Conn's Home Plus

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Customer Service

+1 877 358 1252 (Comments, Compliments, or Complaints)
+1 800 511 5750 (Credit Account Information & Payments)
+1 855 266 6349 (Product Repair Service)
+1 877 472 5422 (Online Credit Application Inquiries)
+1 866 765 1513 (Conn's Web Store)
+1 877 472 5358 (Warranty Renewal)
+1 888 614 5627 (Career Hotline)
4055 Technology Forest Blvd, Ste 210
Spring, Texas
United States - 77381-2008
Mon10:00 AM - 9:30 PM
Tue10:00 AM - 9:30 PM
Wed10:00 AM - 9:30 PM
Thu10:00 AM - 9:30 PM
Fri10:00 AM - 9:30 PM
Sat9:00 AM - 9:30 PM
Sun10:00 AM - 8:00 PM

Complaints & Reviews

65 “ tv (unhappy customer)

Manager at the conns in houston tx Nancy Garcia was very rude and disrespectful as my family purchased a Tv and had to return it twice due to damages to the Tv the manager told us if we would have not damaged it she would not have to replace it again and never sends a sale person to help Asst finding another TV she also expressed that if we come back to her store she can't help us . Manager and staff need more training on working with customer service.

Unhappy customer

65 “ tv (unhappy customer)

Conn's Home Plus

refrigerator

I haven't had my Samsung fridge a year, and already I had to call Conn's for a service repair. My fridge stop working 4/2/2018. It has been two weeks of me spending money for food. It is now 4/17/2018, and my fridge is still not working. I called Conn's service repair 4/3/2018 they came 4/4/2018. Haven't heard from them since that first visit. Call customer service talked to Carla. Carla, wanted to talk about the fact if she extended my payment (cause it was due 4/14/2018) that I would loose my one year option pay off plan. Then she proceeded to say may I help you with anything else (or something like that) I stated you didn't do anything!!!.

washer & dryer

My elderly aunt went in and purchased a washer and dryer and was never explained about all the extra fee...

tv, repair and customer service

My TV broke on the 5 of February. It took approximately 12 days for the first technician to come out. After...

maytag dryer

I lost my Maytag washer and dryer due to Harvey flood. Iam still making payments on them. So I bought all new...

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smart tv repair

Very disappointed with customer service of Conns speaking from Years of Experience with Conns very sad that...

store wants to sell me a open box used item for full price

Hello I was approved for $7, 500 yes money credit three days ago. I went to Conn's to make a small purchase...

fridgidere french door

Since June I have had numerous of service repairs come to my house for the fridge getting too hot. Everytime...

samsung washer

The service warranty is a ripoff!!! My wife and I have purchased many items and paid them off from conns. This is the first time we have had to use the service warranty. This experience has been the absolute worst. A service guy came to look at our washer and stated that he needed to order a new part and the the part would be in in 3 - 5 days. Well it has been 3 weeks!! Every time I call I am being told they are waiting on the part. Apparently the first part got lost when I called another time I was told they ordered the part again I asked for the tracking number so I could track the part myself I was told she "thought" the part had been ordered but they would order it today. Mind you I had just called them 2 days prior and was told the part was ordered again. I called 3 days later (Since no one has yet to call me) asked to speak to the manager and was transferred to someones voice mail. Needless to say this will be the last time we ever purchase anything from conns. The service warranty is a ripoff!!!

  • Sh
    Shaun R. Jan 03, 2018

    Hi Ms. Benson.

    Let's see if I can be of any help at all.

    When this person came out to tech the washer, were they a Conn's employee or a subcontractor? What is the exact model of washer?

    The problem may be on the side of Samsung, not the service center. Samsung is out of South Korea and if the part is proprietary, it may have been coming from a "slow boat from China" so to speak.

    0 Votes

washer machine

I am purchasing a washer and dryer from conns. The dryer is doing fine but the washer has been not spinning for months. I've spoken to service mangers numerous of times they've sent someone out 3 different times. And still i am having the same problem. But yet they want to get paid. Me and my wife have purchase and paid off so much with them. But after this is paid off i will never go inside of a conns stores. The experience that they have shown me will make a good paying customer bad. I wouldn't recommend them to no one. I will say go to the other lease to own places

conventional oven

I purchased an over 900 dollar stove with a conventional oven along with 2 other big purchases at Conn's in...

scotty willis, [protected] is # associated with account

I purchased around $.2700.00 worth of merchandise Oct 13, 2016, which turned into around 4000.00 with all the...

Wills Point Loans

refund scam

I brought a 55 in tv from conns nov 20 th the sales men told me if I returned it with in 24 hours I...

dryer

I bought my washer dryer March of 2016 and bought the 4 year warranty. Two of the heating element screws came...

delivery, insurance overcharge, sold wrong products.

Hello,
The purchase I made on November 13, 2017 was the first time I have shopped at Conn's and the experience has been a complete nightmare. First of all, I requested delivery for Saturday, November 18, 2017. I received a phone call on November 14 that the delivery truck was at my home trying to make a delivery. I requested they come back and deliver the refrigerator on Saturday as I had previously requested. When Saturday rolled around I received a delivery notification that delivery would occur between 12-330pm. My delivery was not made until well after 6:00pm, this was after several phone calls with no one being able to provide any answers as to why the delivery was late or where he truck was. One of the customer service representatives even raised her voice at me and told me there was nothing she could do. This experience was particularly problematic, because this occurred in the middle of the day we were moving, and paying movers by the hour, which was all completely delayed by this delivery debacle. I am most angry that no one from Conn's so much as called me to change the delivery time so I could adjust our moving schedule for the day.
Furthermore, I presented proof of personal property/renter's insurance at the time of purchases. Upon review of my bill, I was charged a $600+ fee to purchase rental insurance throughout Conn's when I already have a policy through USAA that I provided. The store manager told me there was nothing she could do, and emailed me a form to send to corporate to take the $600 overcharge off of my bill. The store manager of which, never returned my phone call when I called to discuss my concerns regarding how a $600+ overcharge even occurred.
Moving on, one of the items I purchased was a 65" Samsung 4K curved TV. I was sold the mount by the Conn's employee, who told me I had to purchase the mount because it was the only one in store that would work with this tv. Well, low and behold when we go to mount the TV on the wall.. the mount does not fit the tv and does not work at all. So, back to the store I go, and request to speak to a store manager, Sheryl. Sheryl seems to think my experience is hilarious and is casually laughing throughout my explanation of the beyond substandard experience I have had thus far. She does not even apologize for the inconvenience. Sheryl then asks if I want to return the items or exchange them for a mount that will work. When I ask the employees who are standing around doing nothing except watching this whole charade, they cannot even so much as tell me if they have a mount in the store that will work with the tv. So, because of the complete lack of confidence, I chose to return the mount and purchase elsewhere.
Finally, I showed Sheryl a print ad, from Lowe's which advertises the same Dyson vacuum cleaner I purchased for $200 less. Sheryl refused to price match the item, stating it had to be in weekly circular format, despite the top of the electronic ad saying "Lowe's weekly ad."

I would really appreciate someone from corporate calling me, I am about to return all of the items I purchased to the store and go with a company that is 1) competent and 2) cares about customer service.

Thank you,
Alicia Fitzpatrick
[protected]
Plano Store location

delivery, insurance overcharge, sold wrong products.

Conn's

from a former employee - do not purchase from conn's!

Do NOT shop or buy anything from here!! And this is coming from a former employee! Trust me, they don't care about you or the problems you're having with their products. Want to know why? Because they put profits before people and treat their employees like garbage. During Hurricane Harvey, the Chief of Staff, Scott McCree, was incredibly upset why call center agents couldn't make it to work, even stating, and I quote, "They're just trying to get a day off." I couldn't believe that statement, especially when staff had just lost everything. Scott demanded that I communicate to my staff to report to work immediately. Can you believe that?? Refusing to compromise my values, I resigned, and have been better off ever since. So, if you're shopping with Conn's, understand how those employees are treated, because they are not happy, and that unhappiness is passed down to you, the customer.

  • Da
    DarleneP Nov 10, 2017

    I am not an employee I bought from them a whole 9000 dollars worth paid on it two years I got a book to pay with They ask you to buy insurance with it I didn't want to but the lady convinced to do it so I paid outrageous price for that and had 3 payments to go then the hurricane hit. I made a claim IN PERSON waited 21 days like they asked ... I have received NOTHING from it ... all I claimed on was a couch... that's all I lost. but it was not a CHEAP one by this time I am down to two payments... and waiting still still never heard a word from them...had to CALL them. They tell me to call insurance. so I do...insurance said they never received my claim... I told them I went in person and she had everything ... So they tell me to contact them at CONNS so I do Insurance said it was settled well WHO benefitted from me NOT ME they did cuz now I am already down to the last note in my book they say I owe 2 payments and they also said it paid 900 or so on my claim which is BS because that means I paid insurance for nothing and they are getting the benefit of the extra payment PLUS the 900 plus dollars I will NEVER buy from them again EVER ... they wont go broke from it but I know a lot of people that I will tell they screwed me over . I paid faithfully still am BECAUSE THEN they can black ball you to credit bureau...you cant win they are the worst company I went there to patronize my own ara but I will just go back to DIXON in Lufkin from now on they hae never ever screwed me over

    0 Votes
  • Ye
    Yep, that's right Nov 10, 2017

    @DarleneP Hi Darlene, here's a number to call that customers don't know about to resolve insurance issues: 409.201.1489

    0 Votes

tv stand

It has been less than 24 hours I would like to return it didnt fit right and like to return the store isn't really helping me with he situation I have been a customer for 2 years I would like some help with this. I can return and pay the restock fee if necessary but just don't see the need to keep it and pay the price for something that is not what we thought.

credit

I got a pre-approved letter. Just bought a house here and disabled Veteran. First they said call they need more info or go into the store. 10 minutes later, I am not approved. Wow. Happy Veteran's Day. Never again. Very sad. Call customer service and they don't care. Oh well you will get a letter. How about doing what was asked first? People who have LATE bills get this Conn--- Not those who just bought a home-- Pay their bills in time and make enough to actually pay... Mor furniture would like me as a customer. Disappointed. Rude customer service. Just hang up.. I AM NOT WORTH THEIR TIME.

loan payoff/billing

Robert Kuntz - [protected] or [protected] SSN ending in 9363 I spoke with Jose on 10/17/17 to verify...

refrigerator stainless steel samsung

Ive been having issue after issue w this fridge since summer ive had food losses took yaw so long to come and...