Defective merchandise!
We will NEVER do business with Conn's again. I will definitely tell all my friends and family about the service that this company has provided. From the beginning, everything was all in the up and up, salesperson was very informative with his knowledge regarding our washer and dryer. We were debating as to what name brand to buy since this was going to be a major purchase for me and my husband. What brought us in to the store was the 0% interest rate for 36 months, obviously on certain name brands only. We ended up purchasing the GE Front Load Washer and Dryer with the storage drawers.
First time that we use our new washer and dryer, we notice that the washer is shaking around and moving towards the front. Obviously my husband notices this since we had just spent $3000 on these appliances. He is checking the dryer to make sure it is okay, come to find out there is a dent on the side and the front of the dryer. First thing he does, is call our friendly salesperson. He then gives us the SERVICE number to Conn's. Well this is where the buck starts. My husband talks to the SERVICE department, explains the situation to their wonderful customer service representative, who has an attitude from -----, so unprofessional, rude and does not even let you finish making your statement, when she just puts you on hold. After she comes back to the phone, she states that she will have to take a message and have someone call back since all the managers are not available. We wait for that phone call and nothing, no one calls. We have to call back again and leave another message with this wonderful representative (who obviously has no customer service experience) and make it a point to tell her, that we have been waiting for this phone call. Well, we call back our wonderful salesperson, who states that there is NOTHING he can do for us, we would have to deal with their SERVICE department. It is to this point that I told my husband just to have Conn's come back and pick up their $3000 defective merchandise. Finally a SERVICE manager calls us back, telling us that a SERVICE technician will be coming to SERVICE our NEW WASHER & DRYER. We have the technician come to look at the washer and he stated that, they had the same problem with another customer with her washer moving all over the place and they just replaced it with a new one, so he was going to let SERVICE know about this. Few days pass, no call, finally another SERVICE technician comes to take a look at the washer, he makes the adjustments that need to be made since it was off balance (supposedly). He looked at the dryer and noticed the dents as well. Stated that he would order the panels to replace the front and side of the dryer. (By this time,we have talked to several other people regarding the situation and they could not believe we would even consider purchasing anything from Conn's. Just the name "Conn's" gives it away. Another friend, was going through the same situation and she was given no choice but had to wait for them to come and repair it.) These are new appliances, not even a week old, why do they need to be repaired when they are suppose to be NEW. A week has passed by and no one has called about when they are coming by to replace the panels. The washer is doing the same thing again. My husband has called so many people at Conn's, from customer service, managers and who knows who. He has been given the run around, no one is ever there, everyone is always on a conference call or they are already gone for the day. He even calls our wonderful customer service representative and jokes about leaving a message for someone so THEY WILL NOT CALL HIM BACK. She stated that, they needed more customers like us, so she can keep her job. We have NEVER EVER had to deal with such a company like this. We do plan to call GE and let them know about their product and the company who is selling it. They are giving them a bad name. WE will NEVER EVER shop at Conn's again and everyone we know will know about this. Both me and husband work at big corporations here in San Antonio and believe me we will not stay quiet about this one at all!
Poor service
Conn's Appliances - Highway 365 Port Arthur, TX
www.conns.com
I bought a weed eater with the extended warranty at Conn's and then I took it back because it would not crank. After two weeks my wife called to check on it and the service department said they had not looked at it and it may be another week before they would look at it. I called the store manager and he said he would contact the service manager. The service manager called and said the weed eater needed a carburetor and he had to order one. I went to the store manager (Tony) and told him I had to have a weed eater or my money back and I would get one somewhere else. He said he could not authorize anything. I explained that I have spent around $20,000 in his store and he is going to loose a good customer but I still have no weed eater after almost 3 weeks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Also to add to my complaint above, when we got the bedroom set they the sales person told us that they were going to deliver on this date and they showed it 2 days late on the delivery and the warehouse did not even call, not even the sales person to let us know. We had to keep calling the sales person and even he did not know what was going on. We was without a bed for 2 days us expecting on it was going to be delivered on a certain date and it wasn't after we got rid of our other bed already we had everything cleared out.
Conns Appliance and Electronic in Lake Charles Louisiana is poor everything. They lie to you and then after you have made years of payments if you go back to buy something else on your credit account, they make you combine it all in one ticket and refinances the items once again so they can tack on more interest. If you are in our situation, we just filed bankrupt and we are going to lose everything. We have made lots of payments on these items and some of it would have been paid for, but what they are going to do no matter how much we paid they are still fully going to take all of the items. They told us if we voluntarily let the items get repo-ed we still will owe 50%. You know what, I used to work for Conns and all the stuff they repo-ed they re-sell as a MANAGER'S SPECIAL out on the Conns floor or they send the items to the Conns Clearence Center located in Texas. The prices they put on these repo-ed Manager Special items are outrageous. Might as well buy them brand new. So they are expecting for 50% from the owners and they are making more money by putting these items back on the shelves. We got raped on this bedroom set we bought. At the time the bedroom set was almost $4000.00. Now they are selling the same set for $1800.00. So, they are expecting 50% from us and they are going to re-sell and make more money. For a set that costs $1800.00 now. That is ###. When I worked at Conns, I was harassed by another employee and nothing was done about it, until I got sick and quit. They would always send me a hour away to attend these corporate meeting, when they wasn't paying for my gas and I was in poverty level because I was underpaid working 10 hours a day. I had to borrow money from other people just to attend these little meetings. Conns is strickly CRAP! They treat their employees like ### and they steal people's money.
I purchased a Panasonic 37 inch (TCL37S1) flat screen TV ($900. cash) from the Conn's store on Memorial Blvd. Port Arthur Texas on Wed. May 20, 2009. I was promised the TV on Fri. or Sat. May 22 or May 23. That the TV would be in the warehouse in Beaumont Texas & I could pick it up then. Called several times to the store and the warehouse on Friday & got the run around of when the TV would come in on Sat. Called Sat. May 23rd at the warehosue to see when the truck was going to be in, they said at 2pm. Then I was told the TV was not on the truck but they had 38 of those TV's in Houston if I wanted to go there. What? Drive all the way to Houston? AND WHY was the TV NOT ON THE TRUCK if they had so many in Houston? I then went in person to the Port Arthur store (because they kept putting me on hold for long periods of time) and spoke with Manager, ANTOINE THIGPEN. He told me "He did not promise any TV on the Sat. truck. That the TV MIGHT come in on Wed. May 27th and might get to his store on Thurs. May 28th. But HE COULD NOT PROMISE ANYTHING". I was furious..I told him to call around other Conn's stores in the area, that I heard Orange Conn's had one. He made some kind of call & said "oh there's NO TV's at Orange? OK." He said that twice. I asked him to find out from Houston Why wasn't my TV on the delivery truck from Houston. He text from his OWN PHONE, not the store phone to see why. No surprise no answer. I left with my blood pressure up and went into the parking lot and I CALLED ORANGE CONN'S - THEY HAD THE TV THAT I PURCHASED! ANTOINE THIGPEN HAD LIED TO ME! It was no moe than 10 minutes that he said he called Orange, that I called Orange, TX Conn's store that they had one TV (TCL37S1) and I could come pick it up. ANTOINE THIGPEN LIED TO ME LOOKING ME IN THE EYES that there was "NO TV in Orange or he would send someone to Orange and pick the TV up and deliver it." He kept telling me face to face "that I was not going to get a TV that day, no way. And he was not promising that it would be in on Wed. or Thursday." Went to Orange Conn's and the manager and all the sales people were SO FRIENDLY and helpful. They had the TV, loaded it up after they took my paperwork and I was on my way home with no problems and VERY HELPFUL, FRIENDLY manager and sales associates. I do want to compliment Orange's Conn's. But do NOT deal with ANTOINE THIGPEN. He lied to my face and would NOT put anything in writing.
I too have spent about 20, 000 at conns, just last year financed $9680 on a no intrest 36 month note. I have perfect credit, and always pay on time and sometime double payment. However, I payed my last payment 2 days after the 10 grace period wich was never explained to me at the closeing of the sale, because it was 10: 30 at night and they were trying to go home. Wich leaves me paying 21% rape intrest, on the remaining balance of $5, 850. Before I payed 250 per month all to princible, now I pay 250 and 116 goes to intrest...All my banks have a 15 day grace period. The Conn's Credit department would not waive this for me. So I had to put it on my Washington Mutual credit card, were they have 0% on all balance transfers. Needless to say, I now know were Conn's got its name. The day I payed late, we bought a $1500 laptop, not knowing what happend to my current situation.
To whom it may concern, You can sheer a sheep over and over again and again, but you can only skin him once!
Don't get skinned by Conn's,
X- customer, Mike Cherry,
Buying from them was a big mistake!
What ever happen to good customer service this folks in this establishment just give you the run around. I bought many items from clearance and was told the item were tested and working fine but first item I brought was not working when they delivered. The service department came down and fix the problem loose wire.
Next nightmare was a 65 inch TV from Mitsubishi first week went down waited for repairman later two weeks on Friday he arrived. Told me he would have to order parts took another two weeks or more so then the TV still didn't work. So then he ordered another part and took a couple of weeks to arrive. Ok everything is ok for about a month then it goes down for same issue call repair person was scheduled to come in on friday again but my request was sooner got tried of waiting. He orders parts then installs and not working so now here I am with no TV for about 5 months since I brought it and all I hear is excuses about the part not coming in right and have to order another parts from Mitsubishi. This will be my last Mitsubishi TV and conns clearance items I will ever buy from them and mistake I made paid cash for my items big mistake.
Conns clearance items,
410 San Antonio Texas.
Almost three years ago I bought a Missubishi TV from Conns. We have had to have it worked on every year since. I bought a dryer and washer at the same time the dryer has gone out twice and now I have been waiting almost three weeks to have a new belt put on the washer. They say it will be three more days before they can make it to our house this will make about twenty days without a washer. I want buy anything else from Conns.
Nothing but a problems!
I bought a Poulon 38' riding mower from the Conn't located at Wheatland, and I20 in Dallas,Tx. First use out, it stopped, and had to be pushed up a 1/2 acre of HILL, I called Conn's it would be two weeks BEFORE someone could get out here to fix.
They FINALLY got there, they said it was fixed. First time out again it broke down! I took it this time to Conn's myself, I wanted my money back. They gave me a user-mower to use until mine was fixed. After two weeks my mower was ready, (so they said) it lasted two mows, again I call conn's, repair comes out after a week, says the belt was bad. I asked him how a belt can be bad after '4' uses? The belt cost us $38.00!
I went to Conn's and talked to the manager, they still would not give me my money back on this hunk of junk! I went to mow again the gear would not shift, I again call Conn's the repairman shows up and says now the transmission is gone!
He said he would be back as soon as it comes in, that was three weeks ago! How on earth can a Transmission be gone in 8 uses? I want my money back, so far its still under warranty. I again go to the store 02/12/07 to talk to a manager. The only manager there was the Asst who was on the phone. I stood behind this man 20 minutes at no time did he speak one word to me! He saw me standing there, and totally ignored me! The very least he could of done was say 'I'll be with you in a minute', a salesman even went over to him, and said I was waiting to talk to him, NO RESPONSE out of him! I used my cell at this point to find out the area manager's name, I told the CSR on the phone that I was STANDING in the store, and STILL COULD NOT GET HELP! He said he was forwarding my info to the Area Manager for him to call me, two days later I still have not heard from him! All I have is a broke rider, that has been nothing but a pain since I bought it! Calling Conn's does no good, going to the store is no help, Area Management does not return calls, I at this point do not know which way to go.
I do know I want my money back! The warranty will be out soon, and if it wouldn't run with a warranty, it sure is not going to run without a warranty!
The complaint has been investigated and resolved to the customer’s satisfaction.
Fairiticim with manager and csr employees it's super advice that they have something going on personal iam not discrimination against sex or color but I'm feeling super uncomfortable when I'm around them two
I have been receiving multiple phone calls a day from you and I have never had an account with you. You are even swtiching numbers. This is harrassment. Stop calling!
July 30th I purchased a refrigerator and was not able to provide my 10% discount coupon at the time. The sales representative Raul Torres told me in person and in text that I could send him the code at a later time and he would have it applied. I sent him the code and he wouldn't accept it.
I am being sued by con and on several occasions I ask them to come pick up their Ipad or I would bring it to them they became rude and told me that they would not and threaten to send the police to my home. I would have gladly paid a settlement that they change the amount several times.
Thanks
Tdavidtripp@gmail.com
Hi my name is Latimore Wilder and I had a HP laptop that got but it got damage. all i want is a laptop at equal value. can someone give me a call at [protected]
I purchased a dishwasher in Samsung Dishwasher in March. It broke on May 26. 4 different techs have come to replace parts and still does not work. The fifth tech never showed and still no call from the manager as to why the did not show. How cane this company just take people's money with faulty merchandise?
The took a payment without my permission. So I filed a fraudulant charge thru bank. Now I get over 15 or more calls a day. They call from random numbers that change daily. They call at all hours of the day and on Sundays. They have now started calling from a collection to my family and friends. I'm losing my sanity.
I have an account with Conn's. Set up on auto draft. They are calling me repeatedly. 10 to 20 times a day., if not more. I have repeatedly told them to stop calling. They just keep calling. Calling from different phone numbers. Over and over. Every day starting at 8am till 9:30pm
Placed a service call on my LG ref. After 7 months conns has failed to repair the item. I have cont. To place service order, call backs from a manager with no replys. I AM A DISABLED VET. HORRIBLE NEVER EXPERIENCE SUCH HORRIBLE CUSTOMER SERVICE T
Sounds like I am not the only one to have problems. I ordered an lg 47lx6500 tv online to be shipped to me. I payed for 3-5 day shipping, after a week I called to check on the order, and it hadnt shipped yet. They gave me free shipping at this point, and promised a speedy shipment. I finally received the tv about 2 weeks after I had ordered it, but it was horribly mangled when I opened the box. I had to send it back, but by the time they received it back the item was extremely low in stock(clearance). I talked to a few people in the online sales department and they located a different tv and "set it aside" to await the processing on my damaged return unit. well, 2 weeks after they recieved the damaged tv, I decided to give them a call. Nothing had been done yet, and they told me now the tv was completely out of stock and I couldn't get another one. I asked what had happened to the tv they had "set aside", but apparently it never had been. After about 30 minutes on hold the team at online sales was able to find one at a local store just down the road, they could go get it that day and send it right out. Well apparently something happened with the warehouse manager and that never got taken care of. The last time I called I finally got some traction, and I got it all figured out, got $50 off my order and a week later I received an UNDAMAGED TV! 7-8 weeks total time, and a ton of time on the phone, but all's well that ends well?
Here are a couple things I have learned if you want to speed up your order/service-
There are some people in the customer service that could give 2 craps about your order, and there are some really great ones. If you get one of the people from the first category, conclude your call asap, call right back and talk to someone else. It works! And it really helps to be nice to them:)
If your order is even a little bit out of the ordinary, they dont have a good way of tracking it and issueing themselves reminders to check on things, you should really consider babysitting them until you are sure something is getting taken care of. I got to a point of calling them at least once a day. I know they are busy, and I know I am probably a p.i.t.a. to them but without doing that the ball WILL get dropped.
I worked at lowes for 3.5 years and I can tell you that Conns does not stand alone in having poor management (at all levels). Lowes had very similar policies and procedures, and it was VERY hard for the store to get corporate to do anything. The one nice thing about the service end at Lowes was outsourced to local appliance and outdoor power equipment shops. Sounds like Conns has their own shop of some kind? I would feel confident saying there is an equal chance of having a major problem like this at any large retailer.
It seems like the people at the Conns call centers are OVERWHELMED. Judging by some of the experiences I have read about on here some of the staff at the stores are making sure the support staff never has to worry about job security.
Good luck to all of you!
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I'm going to the same thing as well and you know what we all just need the lawyer up and put these guys where they belong out of business the name is been saying it all I went in there and I'm a good customer I pay my bills on time I work 7 days a week and in their contract when you look at their contract you know you want insurance you want to be fully covered but they won't even send their service technician to your house they'll tell you they're coming but they don't even come and if they do come I've been hearing a lot of complaints about them not even fixing stuff they go in and do more damage inside your house then fixing your products I mean their customer service especially their service department the people there are just absolutely horrendously rude and Samsung just feels so bad for me like they offer to me to get the the part number for this panel out of the back of the TV to order a new part and they were going to cut the price in half because cons decided not to carry the panel coverage it's always someone at the top always trying to make sure they keep that bottom line but they won't keep their customers happy
I have had a broken couch for 7 weeks now. I put in a servic order for repair on March 3rd. They couldn't get here until Marcxh 29th to fix it. They called me the day of the appointment asking why no one was answering the door. It was 12pm. Both my spouse and I are at work. I told them that no one is home until after 2pm. They rescheduled me for the next week between 10am-1pm. Again a time frame we would not be home. I am getting livid at this point. Called back the service center for the millionth time to get the rudest manager I have ever dealt with after being hung up on 3 times. Her exact words were "We cannot accomidate every time frame request. I guess you will just have to miss work if you want your couch fixed."
I then went to the store, an hour away from where I live. They put in an escalation ticket. I never received a call. I called today and was told my ticket was closed due to no response on Monday. I put in the ticket Saturday and never received a phone call. I am now livid at this point.
I called customer service to then be asked "Well can't you take off work to get your couch fixed?" REALLY?!?! I work in customer service. If I treated my customers like this I would be fired.
Like an idiot I went back to using Conn's after my first piece of furniture broke. It was a reclining sofa that the leather ripped in 3 months and the recliner itself would not recline after 6 months, both of which they said "Were not covered under the warranty."
I'm now looking into legal options. Conn's are nothing but con artists.
Washer not 24 hours broke 3 visits from tech even though I asked for exchange. Told something different by every other CSR. CONS
In June 2015 I bought a sectional sofa from Conn's. I went to pick it up because their so called free delivery wouldn't arrive at my apartment until 6-8 weeks. I brought in the sofa, unwrapped it, assembled it and what do u know? There's a rip on one side and u can feel the wooden frame on your back when you sit down, also the same side with a rip looks like it's deflated on the front back rest. I've been trying to get service for nine months now, but all I've received are emails, harassing calls etc. Nobody offers to help and u give them the same answers every time: why should I pay for damaged product that have not been fixed nor replaced?!? I've waited long enough, they want money, I want good products. I even called the very same day I picked up my couch to have it swapped but the no good service Rep at the warehouse gave me the archive department number instead BC I bought extra warranty, and so they "couldn't help me, I have to deal with service!" Anyone know how or if I can, file to fight for my money i put down and report them?
DO NOT GET ANYTHING DELIVERED FROM CONN'S! The product with come damaged.
You know what I think that's probably what happened to my TV I think they delivered my TV messed up and over time the crack got bigger cuz the sky from Samsung just said that to me today and apparently the people from the TV shop that I had it looked at to have it diagnosed said it might have been bumped up against in route inside the box because when I came home it was put back in the box they took the TV out to plug the TV and to make sure it worked I just verify that for my family and don't worry I won't have anything delivered from Conn's because I won't deal with cons anymore never I will go to to My grave without ever shopping from them I won't even spit on them if they caught on fire that's how pissed off I am
Yeah! I bought my washer brand new and with in a couple of weeks my washer just didn't spin. had to wait for a service tech to come out a week later. Keep in mind this is a new washer $350.00. Not much, but I really needed it. Well the service tech says they have to order the part for my new washer and I have to wait a week till it comes in. Then again after the part is replaced my washer decides to not drain water and still doesn't spin again. But this is the really good part, a washer I bought in 2009 and origanially was for $350.00 is costing me well over $1200.00 after the intrest and other stupid charges. Now my washer for the 4th time doesn't spin or drain and the belt is busted. And now called them and they tell me that I have no extended warrenty, Oh yeah and I still have a balance of $638.00 dollars after 2yrs of paying only for a washer brand new out of the box that had all the many problems come with it. I have had it and called them to pick up there washer and guess what they tell me? "Sorry ma am you are still responsable for the reat of the balance, I told her that my washer should be paid off as much I have put into it and having to wait for parts and service techs and for the same problem over and over again. Said it will put on my credot and they will give me a call. To be a topper she hung up on me before I was able to ask what time or when will they be out here.
I bought a DYSON vacuum cleaner on a Saturday. The gentleman that assisted me was pleasant, demonstrated an orange ball vacuum cleaner and got started with the paper work. Everything went well until I got home and he had sold me the wrong one. I called him right away and returned it on Monday morning.He argued the point that I was in the wrong. Of course as usual, it's NEVER the same person that's going to wait on you. Two salesmen got together, left for about 30 minutes, came back just to tell me that they didn't have that certain one in stock. They didn't offer to sell me the one in display, they didn't try to contact a neighbor store to see if they had one. SORRY doesn't cut it in my book. I cannot recommend this kind of service to a friend. We figured that since we had done business with the company before and were very punctual with our payments, we could get better service but evidently not.
I am going through the same problem with conns now. I purcased a 50 inch plasma TV from them. It has been working fine for about a year. When I purchased it I put the extended warranty on it for an additional 3 years. Well the tv went out about three weeks ago. I called them it took them two weeks to send someone out to look at it. The service technician told me what was wrong with the tv and that he was going to give the parts list to conns. Well I called conns for the next three days and it was always i will get someone to call you back. I finally called the fourth day and talked to someone and they tried to tell me that the tv had customer damage to it. I explained to them that this tv hadn't been moved, dropped or hit since i had it. They tried to tell me that it had and that the warranty wouldn't replace it. I don't have anyone at home but me so wouldn't i know if the tv had been damaged. Well I told them to come and pick it up. They told me that they would call me back and I haven't heard from them yet. I refuse to pay another note on it. I have paid too much money on this tv for them to do this. Well i have also informed all of my friends and familiy and anyone else i run into NOT to shop at conns because they do not honor their service agreements.
i'm on the Phone right now with conn, after my 50" plasma went out on the 29 of april. After 3 services calls the tv is not working and i have another service call scheduled. IM BEING CONNED BY CONN'S
preacher in dallas
I absolutely agree...I just purchased a new Front Load washer and dryer. Also lured in by the zero percent interest...only to have the dryer go out completely after two weeks. Same thing happened...I got shoved to the Service department who was rude and actually laughed at me when I stated that I wanted to speak with a manager. After waiting a week for a service technician...now they say they have to order parts. I do not understand why a NEW PRODUCT needs to have service on it. I want a REAL NEW PRODUCT not some defective merchandise!