Conn's Home Plus’s earns a 1.7-star rating from 483 reviews, showing that the majority of customers are dissatisfied with purchases.
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Scam
Conn's falsely advertise that they have lowest price guaranteed. On 12-09-09, I had the cash on hand to by a Samsung LN52b550 which was in stock at the 3143 Southeast Military Drive, San Antonio, TX [protected] location. Best Buy which is just a few feet away had the best price of $1147.99 and Conn's price refused to meet that price.
Please note that I have bought many appliances at Conn's for my new home. I have bought at the min. the following appliances. Washer and dryer, refriderator freezer, stove, dish washer and a 60 in Mitshubishi T.V. I am discusted that I trusted Conn's with my business. I had the cash to buy this Samsung T.V. that I wanted to buy today. But because of their corporate management decision not to honor Best Buy's price, I left the store.
The complaint has been investigated and resolved to the customer’s satisfaction.
Disgusted service
Bought a samsung washer and dryer on 0115/2010.they were delivered washer connected ./working properly/connected the the dryer .well the dryer didn't turn on it is computerized no lights serviceman were still trying to see what's going on okay.the decision was the dryer is defective take it back. okay they unhooked the washer to take it out of the way .after took them both back i asked them to put my old set back so i could used them while i wait for the new set which would be a day or so.that same day i received a call from my son dryer is not working(i am at work now ) i called conn's sd sending a electrician to look at it that sat 01/16/2010. the electrician happen to be the same delivery driver that took them(washer&dryer)he told me as he was coming into the door i don't know anything about electricity.so he check it /also checked the breaker box.just like my husband did.the night before i told my family to wash and dry because i was getting the new set tomorrow and it would be a while til i read the instruction book to operate being top of the line (samsung)therefore the dryer was working.the power on that plug was working/spoke to the assnt mgr morjol-gulf frwy-i explained i sd why would i buy expensive washer and dryer if my outlet was not working/and on sat. 01/16/2010 i went again spoke to james the mgr of gulf fwy store my son was present the mgr even sd himself "well the only way anyone could of shorted out your plug is by yanking and pulling it out." then i said thank you that is what happened. mr james-mgr of store called service assistant mgr in warehouse called mr isaac, which is the same person who sent the delivery driver who didn't know anything about electricity.which i spoke to him directly and he told me i would have to get that fixed myself.my 240 plug was working we used the washer and dryer the night before when the 1st delivery driver !
Warranty scam
Conns was charge with marketing and using warranties in an illegal manner. Since that time, nothing has changed. My mother was sold a 24 month extended warranty that runs concurrent with the 12 month warranty alread provided by the manufacturer.
Regardless, she specifically asked when she purchased the TV if the extended warranty extended the 12 month another 24 months and was told YES.
Of course that wasn't the case, the dated it on the contract for only 24 months from date of purchase, and Alan Sheppard the customer service manager for this company said she should have been smart enough to read the contract before she left. Great way for Conn's to treat a 70 year old lady, lie to her then call her stupid for not reading the small print on the contract.
Luckily Conn's stock is down almost 70% and the companies financials look sick. The warranties their scamming people with might not be any good anyways since it looks like the stock market and customers are starting to see how crappy the management treats customers. They don't care about people, famiies, mothers, or friends, all they do is trick people into buying warranties that don't help people.
Watch their stock and tell everyone to see what they are doing.
The complaint has been investigated and resolved to the customer’s satisfaction.
Conns was charge with marketing and using warranties in an illegal manner. Since that time, nothing has changed. My mother was sold a 24 month extended warranty that runs concurrent with the 12 month warranty alread provided by the manufacturer.
Regardless, she specifically asked when she purchased the TV if the extended warranty extended the 12 month another 24 months and was told YES. Of course that wasn't the case, the dated it on the contract for only 24 months from date of purchase, and Alan Sheppard the customer service manager for this company said she should have been smart enough to read the contract before she left. Great way for Conn's to treat a 70 year old lady, lie to her then call her stupid for not reading the small print on the contract.
Luckily Conn's stock is down almost 70% and the companies financials look sick. The warranties their scamming people with might not be any good anyways since it looks like the stock market and customers are starting to see how crappy the management treats customers. They don't care about people, famiies, mothers, or friends, all they do is trick people into buying warranties that don't help people. Watch their stock and tell everyone to see what they are doing.
I purchased a front loading washer and dryer with pedastels. The pedastels are still sitting in my garage because they cannot find the hardware to install it. They will not return my calls. I have been told over a dozen times it is being taken care of and someone will contact me. It has taken almost four months for them to locate brackets!
Walked into Conn's at 9:30am to purchase tv which was an early bird special ad from 6am-10am and "while supplies last". I was informed that there were 400 still available. The sales associate was working with other customers and myself. As I was waiting for the associate to finish another customer's transaction, where they only got one tv at the ad price and the other did not due to it now being 10am, the price of the tv went up in the system. As for me, don't forget I was in store ready to buy within advertised time and quantities were still available when Conn's system raised the price and did not honor their advertised price. It was not my fault that every computer was being used by an associate helping other customers ahead of me in line. When I spoke to the manager Zac Backor his attitude was you should have spent the night in front of the store if you wanted to get it at that price. He then told me to call corporate to see if they could help me and after being on the phone for more than 30 min and transfered more than 20 times the last person told me that I was out of luck because the price changed at 10am and that was final. That is very bad customer service of not honoring the price after waiting in line to purchase a tv.
You knew of the Texas AGs actions against Conns and their extended service plans in 2009. Why did you let your mother purchase a plan? Date of purchase plans are indeed intended to deceive as the mfr is liable in year 1. At least you're not alone - Best Buy. Staples, Office Depot and Target do the same thing. "If you have to read the fine print to determine what the hell is going on with an extended service plan, it's not worth the paper it's written on."
I am sorry you are having problems with your warranty. If you could please email me your information to stephanie.chambers@conns.com so that I can look into this matter. Again, I apologize for any problems you have had with your warranty.
Thank you,
Stephanie Chambers
Terrible service
Samsung dishwasher has been down more than its been operable. last service all, it malfunctioned before the service man left the neighborhood! called service center, no answer; called store where it was purchased, manager promised to call back, but didn't. called his again, he took name and number AGAIN, and never called. Finally got him on phone two days later and he had forgotten he had spoken with me, told me he could only pass it on to svc. center. Water would not drain and foul ordor emmitted thouughout home and was told by tech to use a cup of vinegar on cycle. malfunctioned before cycle was complete and now Conn's will not respond. Purchased all appliance via cash and purchased extended warranty. WILL NEVER, EVER, PURCHASE ANYTHING FROM CONN'S AND WILL INFORM ALL FAMILY, FRIENDS, ENEMIES, OR ANYONE THAT WILL LISTEN!
Did you happen to see what the Texas AG did to Conn's in 2009 regarding their extended service plans? You might want to check it out.
Worst customer service
Very aggravated with Conn's. I purchased a 50" lg plasma tv and within the 10th day of having it in my home it started to mess up, so I went to the store and spoke to the manager about getting it exchanged, he stated I was still within my 30 days that hew would exchange it but that I would need to contact customer service first to make sure it wasn't customer damage. It took 2 weeks to get a tech out to look at it. Then a second tech came the next day to inaspect it again he comwes back a week later and says he fixed it. Now 1 1/2 month later another tech calls and sys my part is in that he needs to aschedule a day to come install it. Bottom line is I shouldn't of had my tv repaired in the first place because I was wqithin my thirty days and conns does not satisfy the customer and are very misleading. I have contacted the BBB due to a poastcard I had received saying they have been having many customer complaints. So if you have. A problem with conns don't waste your time contact BBB. I hate conns!
The complaint has been investigated and resolved to the customer’s satisfaction.
I can't believe how bad the service is in conns. I spent more than two hours on each store trying to buy a ps3 just to build my credit and i was thinking on get something else too, well that was my worst nightmare since the time that i entered to that store. First the salesman approached and i told him what i needed to do (buy a ps3 on credit since i wanted to start building my credit) and i guess he did not like what i was going to spend which it was like $329 and he was making faces i guess because he was not going to make a good commission out of it, well he asked me for a some papers and i gave him all he asked me for. after like 2 hrs and some minutes he told me that it was better to come back later because the system was slow and that he had not received any answer yet so i left real upset because i had wasted my time there with no success. Few days later like 5 days i received a call from conns that i was pre approved and that the only thing i needed was a prove of address such as a phone bill or something like it, well i got the phone bill and went to another conns since i did not like the service in that one and spend like 3 hours there because the guy was helping me and then he started helping someone else, and after that he sent another guy to help me which it was uninterested on doing any sale so i hanged around in the store to kill some time until the guy came and told me that if i had things to do that i should live and do them because it was gonna take a while and that if he receive and answer he would call me : ( same thing they told me in the first conns that i went, so i left and they never call back. I was sad and call my friend and asked him if he was able to cosign for me ( i though that may be that was the problem), he told me that he will do it so we went to another conns where the salesman was not that bad as the first 2 so i told him what i needed it(same^) but this time i told him i had brought my friend to cosign for me because he had a good credit and had bought lots of things there for himself too. The salesman told me that may be i was not gonna need a cosigner that he was gonna check the system so he did and told me that the only thing i needed was a prove of income which i had given it to the first salesman in the first store but ok i gave it to him and it was not enough because im a server and servers don't claim all the cash tips so he asked me for something else like my bank statement and i downloaded it and gave it to him, he put it in the system and made me wait. after like an hour he asked me for 3 references and told me that he was sure that i had been approved thats why they were asking for the references i gave them to him and made me wait for like another hour until i told him that i couldn't wait anymore because i had to go to work and he said he was going to call me like in the other two stores but he didn't so called before i got off of work and they told me they needed another paper. after work i went to the store and gave them what they asked me for they made a copy of it and fax it, after a while he came up to me with another girl and they said they were unable to verified my ssn that i should call the social security administration i got really mad at that moment after weeks i had put my application weeks ago when supposedly i was pre approve and now they tell me that. so if you don't want to lose your time DO NOT GO TO CONNS you will get better service even at a flee market.
We are very sorry you had such trouble with your TV, our store and our service team. We would like to help resolve this issue. Please email me your information at stephanie.chambers@conns.com.
Thank you,
Stephanie
Unable to repair icemaker, refuse to replace
I purchased a Whirlpool refrigerator, and the icemaker has not worked in two months. I called Conns, who gave me the [protected] Service Center number. The Service Center set-up a service appointment with A&E, and I took a vacation day to be at home when they arrived. An hour before my appointment, I was notified by A&E their tech had taken a 'last minute' vacation day! I asked for the manager who further stated their techs are allowed to take last minute vacation days, without prior notice...And they do not keep techs on stand-by for this reason. This was the only tech servicing my area, so my vacation day was wasted. I have had (3) 'Conns techs' visit my home, none of them were unable to repair my icemaker. I made several calls to the “Resolution Center”, and was informed after the third tech could not repair my icemaker they would replace….NOT! My replacement was denied. When consumers purchase extended warranties, they expect them to be honored. My treatment throughout this process has been unacceptable, to say the least. I have yet to be given a resolution for my problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry to hear about all of the trouble you have had with your icemaker and with our service department. Please send your information to facebook@conns.com so that we can try to resolve this problem.
Thank you,
Stephanie
Fake rebate offers
I have a long purchase history with this company that has nothing to do with the service. You cant take their salespeople at thier word, get it in writing or do your homework. They promise rebates through the mail in 6-8 weeks that usually take in excess of three months, and you have to call and call to get it sent to you (They hope you will forget). They have your phone number on file and they call and call (Repeatedly in one day) for you to come in and add to the account. If you request they remove your number they politely tell you they will, but they dont do it. The service contract are a joke, but plenty of people have already explained that. They have good prices, but you have to haggle and expect delays and hassles. You get jumped from the second you walk in and they follow you around the store like you are going to steal from them or something. Not a pleasant experience, dont plan on doing business with them anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor customer service/product quality
4/23/11 - my husband & I purchased a King mattress & box spring set from Conn's. We had been shopping all day & went there last. All the companies we had been to had a return/exchange policy that if we were not happy with the mattress we could exchange for another. (i.e, firm, soft, etc.) Since the policy was never mentioned to us we assumed that it was the same. We were never offered delivery either. We were told to go pick it up.
4/30/11 - I returned to the store to speak with a manager. The salesman, Frank Lenormand, intercepted instead. I told him that both my husband and myself were experiencing a lot of back pain and that we're not comfortable on the mattress and would like to get a different one that was softer. It was only then that I was informed of the policy. I was very upset. He went to the back, spoke with a manager, came back to me and said they would have a technician come out to see if there were defects in the mattress that could be causing the discomfort. He gave me the "I'm your salesman and I'm here to make you happy and do right by ya" speech. He took copies of my paperwork, verified my phone number and PROMISED me he would call me with info. He never did.
5/4/11 - someone called to set up an appt. to come out for a 'service call'. They couldn't come until Saturday the 14th! She said they would call me on Thursday the 12th or Friday the 13th to set a time. No one ever called. 5/14/11 - spent all morning sitting at home waiting for a service person to show up. Finally I called to see what time they were coming. She informed me that I had been taken off the schedule because there was a family emergency and they wouldn't be able to reschedule me until Thursday the 19th! I then asked her when I was going to be informed of such cancellation and she said "I'm sorry ma'am, it doesn't appear that anyone was supposed to call you". (What?!) I then went back to Conn's to speak with a manager. I spoke with Chris James. I explained the situation start to current. He called service and I could hear the woman on the other end of the phone, she was pretty rude. Told him to have me wait there in the store and would call back to see if they could expedite the service call. She told him to ask me, very rudely, what I was going to do if they didn't find a problem with the product. I replied that "I guess I'm stuck with $1500 worth of crap that I can't use!" I also told him I'd be filing a complaint with the BBB and their corp. office. I waited more than 30 minutes, she didn't call back. Chris verified my number and assured me he would call me that day, so I didn't have to sit there any longer. Chris called me back more than 24 hours later, on the 15th. They cannot expedite the service call he said. I asked "what if it's not convenient for me" and he said he was sorry. I said me too. I also asked him if I had stayed there the day before would I have spent the night...he said "I'm afraid so, she just now called back". So they were yanking my chain again!
By the time they come do their "service call" we will have had the bed for almost a month. I am completely, 100%, unsatisfied with my experience through this company. You have terrible customer service. Salesmen don't go over the policies in full with purchasing customers. I'm curious as to why the salesman didn't go over the return/exchange policy with us at the time of purchase. I can guarantee that if we had known we couldn't exchange it we would not have bought it. It's $1455! I would never purchase something so expensive with NO return policy included. I wish I had made my purchase from another company and paid the extra $200 or $300!
I have filed my complaint with the BBB. I feel that Conn's should make this right with me regardless of whether there are defects in the mattress or not. We should not be stuck with something that causes us pain every single day.
Customer service and warranty
HAH! No wonder Conn's is battling a lawsuit!
I bought an air conditioning unit from them along with an extended warranty and they sure "Conned" me too. They came and picked up the unit and had it in their warehouse for a full month "repairing" it. Then they would make a date for delivery and not show up or even call. So finally they show up, install it, turn it on and it makes this horrible grinding noise and smells like it's burning. I tell the guys that it's not repaired, but they wouldn't take it back to their warehouse. They just left it. So, not only have I been without air conditioning for a month, but they brought it back MORE broken than when it left! After they left, the unit finally crapped out and wouldn't even turn on. I call and tell them this, so they decide to send a third party repairman out. He says that it is completely broke and it would cost the price of TWO new units to repair this one, so he says he is going to report that to Conn's and see what they wanted to do. So, I call to see what they are doing about it, they say I "refused service" (at this point, I am literally crying because I didn't refuse service and it is so hot in my house, chocolate is melting) so they want to send ANOTHER guy out. This guy comes to the same conclusion ("YUP it's broken!" DUHHHH it won't even TURN ON!) and they STILL haven't given me a new one, which is what my warranty says! They should have given me a new one from the beginning, but they are lazy and do not care at ALL about their customers. So, I am turning them into the Better Business Bureau. I might even file a lawsuit against them, because this is just ridiculous! Anyone who has problems with Conn's (and I'm sure you do, because they have the worst customer service in HISTORY) I would suggest doing the same, because no matter how patient you are or how long you wait, THEY WILL NOT HONOR THEIR WARRANTY AND WILL NOT HELP YOU OUT! It takes a lot to get me THIS pissed off...I am making it my mission for the rest of my life to put them out of business...I am telling everyone I know this story and I am warning people that they should buy from Best Buy instead. I have NEVER had a problem with Best Buy. Maybe Conn's should take some pointers from them and actually do what they say they are going to do. So thanks for being complete and total ###S Conn's and prepare for war, because you shouldn't be allowed to deal with people, let alone be in business anymore...
The complaint has been investigated and resolved to the customer’s satisfaction.
wow this is happening to me right now and been dealing with it since November of last year. when u finally get part in it will be wrong part. With the amount of time they've spent jacking me around, could have sent me a new refrigerator. So far ive been without a properly working refrigerator for almost 6 months.
See my webpage @ www.jjjo1.fatcow.com for continuing news.
3/20/14: New GE Washer went out. Called Customer Service and made an appointment for the next day. (that was the first and only incident of timely and professional customer service!}
3/21/14: Service Technician came to check out the washer. He advised the "brains" - electronic board of the washer had to be replaced, He said he would call the warehouse to check and see if they had the part in stock. If so, he would go himself and pick it up to save time.
3/21/14: The Service Tech called to advise the part was not in stock at the warehouse and would have to be ordered from the Manufacturer.
3;25/14: Called "Customer Service" to find out if the part had been ordered and when if would be arriving. Was advised if had not been ordered - by two different sources.
3/26/14: Called "Customer Service" at the Corporate Office to find out what I need to do to get the part ordered. I also advised the
Representative that I had a handicapped child in the home that required at least two washer loads of laundry a day. I also advised her that I am retired-handicapped and wanted to know if there was as was to facilitate the arrival of the part from the warehouse. She told me that there was NOT a tracking number but the part had been ordered. When I asked her when the part was ordered, she told me that she didn't have that information. (really, in this day of electronic technology and overnight delivery). I asked her if the part could b delivered overnight, . No to everything.
3/28/14: Called to find out if the part was delivered to the warehouse. No - the expected date of delivery was 3/31/14.
3/31/14: Called to find out if the part was delivered to the warehouse. Was advised that they received their deliveries late in the afternoon and she would not be able to tell about the delivery until the next day.
4/1/14: The part is in and they will call to make an appointment to install it.
4/2/14: They will be here between 12:00 and 2:00 on 4/3/14 to install the new board.
4/3/14: It is 2:20 and I am waiting.
Yup, you said it...the worst customer service ever! AND they're all ###s!
Damaged cabinet and flooring
A dishwasher, purchased new from Conn's had hoes that sprayed water in back of cabinet. When I caught it I called for service. Besides their not taking responsibility for the installation or lack of, which is not longer under warranty, which was their fault in the first place, unless I should go into the appliance repair business. They also ripped new holes in the flooring that was originally ripped by them on the original installation of the dishwasher. They also tore hoes in the counter top. Insulation was hanging out, the dishwasher never cycled correctly because it was not cleanly installed. This was when I bought the dishwasher 2 years ago. When I called on the damage the first time I just gave up.
Now, with the recent service call on the hoes leaking from scrapes to the hoes, the dishwasher pulled out and put back, is more sloppy than the Conns original installation, enlarging the tears in the flooring in front of the dishwasher, tearing the counter and it does not properly fit with a piece of the dishwasher poking out. The service man blamed it on the dishwasher being larger. I do not believe that. The dishwasher replaced by Conns was purchased from a reputable appliance store, not Conns, and none of these problems occurred from Sears who had the warranty on that product.
And I paid for that installation, the product, the repair, and the interest. And it looks terrible.
Service and installation
A dishwasher along with other appliances were bought on credit, new, including costs of installation costs separate on appliances. I happened to open under sink door for soap and saw water spraying from some four hoes in hoes to dishwasher. Spray was going toward back of cabinet under sink and behind the dishwasher. It appeared that the hoes was hitting on rough hole that hoes was fed through but I really did not know. I read the instructions for installation and they included requiring smoothing off rough hole or other protection for the hoes. When I called service I was told if Conns made problem, they would not charge. The service man blamed in on mouse. He put in new hoes and I had the removed hoes. The hoes in the hoes were definitely not a mouse, or any other creature. The hoes were scrapes against the hole that was not properly prepared for plastic hoes, as the instructions said. They refused to No Chg. The Manager refused to let the svs man properly prepare hole for the new hoes. If I had known that this problem would have occurred, like I am a service person (?), I would have done as I have done just recently, taped off the hole, according to the instructions. I have also discovered that the sub flooring is damaged from the water spraying for no telling how long because it was just a freak accident that I opened the door under sink and found the leak that sprayed to the back of the cabinets. And they refused to install correctly, or service correctly. I was lucky the old hoes was left or I would never have known the truth. Conn's would never have told me the truth.
Sold damaged goods
I bought a window air conditioner that was paid for and brought out of the store by employee and hand truck. When I got home and paid someone not Conns to put a/c in window I noticed that a big footprint was on the silver material on the outside on a/c. I also checked box and the box and water marks that looked like box sat in high water. Box was not wet. When I called store, the salesclerk said I should have caught this before taking product with me. She was rude and blamed me. After a year or so when the next problem occurred which was going to cost me more than the a/c cost, I delivered the a/c to the store, which they would not take back after several attempts. Of course I did not get a refund or any other help from them, so I left the a/c in front of the store. The Manager tried to stop me. If this were the only problem, bad merchandise I bought from Conn's I would call it a saleswoman problems. No way, this is standard procedure for Conn's, their Managers especially, and the employees.
I will not purchase anything from them again with cash or credit card
I have had an account with Conn’s Appliances for about 4-5 years. I have never been late with any payment and today conn’s called and said, I was past due since august; I tried to explain to them that the payment was made and they did not want to hear it.
They yelled transferred my call without letting me know and on top of all that, they told me not to worry about the account, cause I wasn’t going to have an account with them anymore and hung up on me. They make seem like they are the only electronic store, with this experience I will not purchase anything from them again with cash or credit and they will be lucky if I even pay the account.
Conn’s does not even have a number or anything for that matter if you run across anything like this situation, hopefully it changes for customers in the future.
Service center
I have a fridge that I purchased from Conns and even purchased the warranty. The fridge is not working and have called many times to try and get it fixed. I have been given many excuses and have been told that I need to WAIT for the parts to arrive. It has been three months and today the service guy calls and cancels my apppointment stating that the truck arrived and the parts weren't on it. I called upper management and told them about the issue and I was told that they can not control mother nature and that the truck had "broken down". I asked for an exchange (the same product) or a refund and was turned away. I was told that there is nothing I can do. All that is left it to wait for the parts meanwhile all my food is going to waste!
The complaint has been investigated and resolved to the customer’s satisfaction.
Credit and collections
In 2007 I consigned a purchase on credit for my son and his wife for computer equipment, the total charge was somewhere in the $3, 500 range. For the first year and a half my son paid religiously until he and his wife split up and then the payments got behind. I received a call from Conn's and for over 2 years I had $25.00 a week electronically taken out of my account and paid to Conn's. Last October I called Conn's customer service and asked them for the balance, it was still over $200.00 so I paid the amount that the Customer Service Representative gave to me over the phone.
A couple of weeks ago I went through my bank to purchase a new vehicle and to my surprise there was a blemish on my credit report from Conn's showing that I owed $7.40. The $7.40 was worth 100 points on the Credit Score.
I called Conn's Customer Service and was told that I could not talk to anyone in the department that actually deals with reporting to the Credit Agencies, the communication had to go through their Customer Service to their Credit Department and then back to me. I paid the $7.40 and asked for a return call. Two weeks have gone by and the $7.40 is still on my Credit Report and I have not received a call back.
This afternoon I called Conn's Customer Service and went through the same routine. In addition I have put a call into Conn's Senior Vice President in charge of Credit ( Mr. De La Fuente) but have not received a call back.
I am sure that computers automatically turn customers over to the Credit Agencies no matter how low the balance is and how good the payment history has been, that is ashame and how we lose customers. Within the last 2 years I purchased my home entertainment equipment from Conn's, spent over $4, 000. This is just one of the purchases I have made from Conn's over the years and have enjoyed doing business with them.
For $7.40 Conn's lowered my credit score, in return they lost a good customer and someone who has a large network of friends and associates. Not good business.
Extended warranty not being honored
My mother-in-law and I have had an ongoing problem at Conn's for the past several months. We purchased an HP pavillion laptop at Conn's on 4999 NW loop 410 in October of 2009. After a high pressure sales pitch, my mother-in-law opted to purchase the extended warranty for an extra $300. The total with the laptop and warranty topped $1100.
The extended warranty contract states that hardware issues are covered and if the laptop has a continuous problem that is unfixable within 3 visits at the Conn's service center, it will be replaced with a similar laptop of equal value.
Our problem started in November of 2010. The HP crashed and was having blue screen followed by a prompt to restore the laptop. We took it into Conn's and within about 2 weeks they called that it was fixed. It unfortunately still didn't work. Since November of 2010 it has still not been fixed after 6 visits to the service center. We have been told it's everything from a faulty hard drive to a virus, and every "fix" they try is unsuccessful. The service center was refusing to submit the laptop for an exchange even though we had brought it in over 3 times with the same problem. After much debate and the service center receiving calls from a manager at Conn's whom we had told our problem, the shop manager Pablo finally agreed to send it off for an exchange.
Well, today i found out that the exchange has been denied by a corporate manager named Cody. They did not give me a reason, BUT the woman at the customer resolution center told me that it was because the receptionist (aka Connie) who checked the laptop in did not write a full explanation of the laptop's problems on each work order, therefore it seems to corporate office that the laptop was not taking in for a continuous problem, but many separate ones.
I feel like we paid an extra $300 for the security of knowing that a reputable corporation such as Conn's would be there for us if and when any hardware problems occured with the laptop. It is very upsetting to know that we paid hard earned money for a warranty that will not be honored. Not one person i have spoken to at Conn's has displayed sincere concern at our problem including Shop Manager Pablo and receptionist Connie at the Service Center and Bernice and Nancy and the Beaumont corporate office.
We recently became aware of the Attorney General charging Conn's with failing to honor warranty agreements. Conn's was forced to pay $4.5 million in restitution and were ordered to reform their business practices. I am here to tell you that they ABSOLUTELY DID NOT reform their practices and are still taking customers money and not holding up their end of the bargain.
We have always been devoted Conn's customers, purchasing numerous televisions, a refrigerator, stove, camera, and two computers. In all the years of shopping at Conn's, we have never had to use the warranty until now. All we are asking for is Conn's to honor their warranty and exchange our broken laptop for one of equal value. I don't believe that is too much to ask a multi million dollar company to simply respect their customers and give us our money's worth!
DO NOT SHOP AT CONN'S! You are better off at Best Buy, Walmart, Target or really any other retailer. THE TEXAS ATTORNEY GENERAL agrees that Conn's uses fraudulent practices! TAKE YOUR BUSINESS ELSEWHERE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer dissatisfaction
Recently bought a queen size mattress from Conn's (has a secret no return policy) which they do not make known to you till after you buy the mattress. Well I purchased the mattress for my daughter, which the sales person (Ari-a foregner) assured me would fit any queen/full size mattress frame, and we set up to have to delivered the next day. They said they...
Read full review of Conn's Home PlusFree delivery rebate program - lies!
I purchased a new front loader & dryer from Conns and was told that my $60.00 delivery fee would be refunded. Several months later, I got an email stating "Purchase did not include the minimum purchase of the required product(s)." These are not cheap at this store and we paid (cash) over $1000.00.
Not to mention the other bad news...during the delivery & installation of my new washer, the crew damaged my hot water pipe and I had to shut off my water for 4 hours before the repair man could come to my house. (This happened on a Sunday morning!) Then, since it was both an emergency & a Sunday, the repairs cost me nearly $200.00.
I was going to purchase a new (all stainless steel) fridge, stove, and microwave this week. I've been saving up to purchase the items (cash) for my wife's birthday and was set on going back to Conn's, that is...before I got the email notification of the rebate (or lack thereof).
Sorry # salespeople
i will tell anybody and everybody don't buy ### from conn's. u all have the tendency to lie about the product that u sell.the sales people suck they don't no ### about what they are selling to you. broderick gilmore in the lufkin texas store is a good example of a sorry salesperson. brought a range for 299 and it total up to 719 dollars, how the hell is that. if u want what you pay for don't go to conns. they need to close all conn stores because they aint worth a ###.
this is the truth
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Conn's Customer,
We would like to apologize for the problem you have experienced with our company and would like to resolve your complaint for you. Please contact us at:
[protected] or via the web @ http://support.conns.com
When you contact us, please let us know you are calling about a complaint you submitted on ComplaintsBoard.com, so that we can identify your issue.
Thank you,
Conn's Customer Support
Theft of paid appliances
In July a family member purchased three new kitchen appliances for my first home. I selected a refrigerator, range, and dishwasher. All three items were on sale at very good prices. The range was the best deal at nearly half off the regular price. It was also the last one and not being replaced. The sales clerk assured us my items would be safe in the back until my house was ready (flooring was still being installed). We called a couple of times during the next few weeks leaving messages to keep in touch with the sales clerk. We spoke to him once after a family emergency on our side pushed our work on the house back a bit. He again assured us our merchandise was fine and to call when we were ready. We started calling shortly after that to set up delivery of our items. Every time we called the store, we were told the sales clerk was busy, in a meeting, on the phone, helping another customer, not in... We left message after message. We eventually started asking for someone, anyone else to help us set up a delivery. We were then told we could only talk with our sales clerk. We continued to leave messages with detailed information about the situation and call back numbers. We never heard from our sales clerk, but were assured by others everything was fine. Finally, in December we were told our clerk had been moved to another site as an assistant manager. We called that store and left messages. Finally someone told my husband on one call that our range was no longer available. I thought they were referring to the fact that the range was not being manufactured any longer, but they meant that Conn's no longer had MY range. It had been sold! The person couldn't explain how it happened and said we had to talk to our sales clerk. We had to keep calling and telling them we would take our money elsewhere to get the clerk to call us back. I then found out on the 17th that our range and dishwasher had both been removed from our package and resold! That's right folks, two of my paid appliances were stolen from my package and resold without ever calling us first. Apparantly we were getting the run around while they were trying to cover tail ends! Now all the sales clerk wanted to do was offer a substitution for the two items. That would be fine if the new items were of equal or better quality. Unfortunately the substitutions are of lesser quality than the original items. Every consumer is looking for a good deal, and I thought I had found one. If you buy a Mercedes for the price of a Kia you still expect to leave with your Mercedes, NOT the Kia. Well I bought the Mercedes for the Kia's price and now Conn's is trying to stiff me, deplete the amount of savings my original package items had created, and send me home with a Kia! They messed up. They stole my items and don't seem to be terribly concerned about it. Since they work on commission, noone wants to step on anyone else's toes to help. I have since called the corporate office along with another large appliance retailer to see if someone else can help. Christmas is rapidly approaching and I can't even cook my kids dinner!
The complaint has been investigated and resolved to the customer’s satisfaction.
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About Conn's Home Plus
In addition to selling products, Conn's HomePlus provides financing options for shoppers. This service is designed to make it easier for customers to purchase items by offering various credit plans, subject to credit approval. The company emphasizes its commitment to providing accessible financing, even to those with less than perfect credit histories.
Conn's HomePlus also offers delivery and installation services for the convenience of its customers. These services are intended to ensure that the products are properly set up and functioning in the customer's home. The company has multiple store locations across the southern United States, as well as an online store, allowing customers to shop both in-person and from the comfort of their own homes.
For those seeking assistance or more information on products, Conn's HomePlus provides customer service through various channels, including phone support and in-store assistance. Customers can reach out for help with their purchases, financing details, or any other inquiries related to the company's offerings.
Overview of Conn's Home Plus complaint handling
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Conn's Home Plus address4055 Technology Forest Blvd, Ste 210, Spring, Texas, 77381-2008, United States
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We purchased an 60 inch television with a 3 years warranty services agreement. From day one we've had issues with the television and Conns has serviced the TV 3 times now! Conns warranty policy says that if they have to service your product 3 times for the same problem that they would replace the product. Now ask me if I have a product replacement... NO!
I purchased a labtop from Conn's with a 3 year warranty May 2010.
Paid the account off in January 2011.
My warranty expires May 2013.
My labtop was put in service Aug. No one notified me until October. Which was over the six weeks in service.
They replaced the labtop with a new one October 2011.
A few days later someone stole my new labtop.
I contact Conn's to cancel the warranty that transferred from my old labtop to my new one because I had no use for it.
This is were the hassle came in.
My husband purchased me a new labtop from Conn's.
I just want my refund that is due to me. Dated from my police report or from the date I submitted the cancelation form.
Janelle,
I am very sorry you had issues with your TV and the warranty. This should not have happened. Please email me your information to stephanie.chambers@conns.com so that I can try to take care of it for you.
Thanks,
Stephanie