Conn's Home Plus
reviews and complaints

We bought the bed 3weeks ago, it was missing the 3 metal slats with adjustable legs, 2 weeks later We received 3 wooden slats for a king size bed . Call Conns back again today on 10/5/2021 we were to be delivered to correct slats . They canceled our order saying it didn't need slats. When clearly the diagram shows the slats. Once again we wait. Poor service

I purchased a stove and microwave from them. They asked if I wanted them installed and I said "Yes". When they showed up the people they contracted indicated that 1. they would not be installing the microwave. and 2. it was obvious as I watched them that they were not trained properly to install the gas stove. I complained to the assistant store manager and he offered a 15% rebate. We had purchased the extended warranty and we requested that he take that off and he agreed that he would and indicated that we would receive a check within about 7 days. My purchase was on 7/23/21 and it is now 9/23/21. I've been to the store two different times and called once and still no check. The last time I called they said the assistant store manager was in training all week but they would talk to the store manager. Still no call from them. This was my first purchase from this store. Does anyone imagine me buying anything else from this store? I sure can't. Invoice number [protected]-001 - Jimmy Martin

I bought a chair not even a month ago, it's already broke! I contacted the store, filled out a request form to be fixed, the can't be here for 2 weeks! I am a handicapped person and how my chair is broken I can not get out of my chair without help now, I now have to have my nurse come in and place a catheter in me just so I can use the restroom. This is ridiculous. I called and spoke to EVERY manager at the store for 5 days. All I kept hearing is we have to get it approved by our district manager. Btw his name is Colby, when this so called district manager finally responded after 5 days. He said refer to policy. So now I get to sit in a broken chair for the next two weeks. I feel like I was dismissed by the district manager because the managers were trying so hard to get an answer for me. I want a different chair entirely. One that yes is a recliner and rocker so I can get up. Also one that will hold me. I do not feel like I should have to pay for this chair that didn't even last a month.

I received damaged dishwasher, have been waiting for 8 weeks for this to be resolved, have ticket #1235210. Dishwasher was delivered damage, pump on bottom was broken off. Repair man came to look at and said it wasnt a defect it was damage and would call conns to inform. I need to get this resolved. Have a new dishwasher sitting in my kitchen that cant be used. Was told I would get a call last week in 2 or 3 days still no call. Please help get this resolved making 2nd payment now on something that cant be used. My #[protected] gerald lowrey 8165 fm 3358 gilmer texas. Just want a new dishwasher that I paid for and that can be used

I called cons the day before I had a stove delivered and noticed that the Electric cord to my new show with the wrong one before they delivered it not having the cord they told me to bring it back before can do anything they can do anything. And at the time of purchase I did not receive the cord and except for exchanging it out before service they wanted me to pay out more and then refuse the cord upon delivery. The girl even hung up on me I laughed about it when I called back. And I was never given to a manager. I will never do this is with them again

I have never seen a company that had nothing in stock . From tv to beds computer everything . I was happy have gotten approved for$3, 000 so I finally found a gaming computer order it and had it on my plan but then I get a email asking to send a copy of my driver license I was a nightmare took over two our to figure it out but got it done . Then I get another email . Saying they cancel my order because y'all don't deliver to my area which why wasn't I told that when I put my address in, but they why can't I can't I drive to the store and pick it up no reason told me, why so how can you run a business like that . But I called all stores in NORTH CAROLINA same story

My name is Gwen Kohout. I purchased a mini refrigerator online from Conn's Plus on September 3rd. I received an email on September 4th stating that the refrigerator was out of stock until October 20th. I needed a refrigerator immediately since my main one in my house went out on me. I called the following day September 5th told them to cancel my order and I wanted a refund. It is September 12th and I've still yet to receive my refund from Conn's Plus. I've never had a problem receiving my refund immediately back to my credit card or but then a few days at the latest. I do not understand why it is taking so long. I purchase the product I do not have canceled my order and I should be receiving my refund immediately. Conn's plus is a joke. The customer service is ridiculous. I do not recommend doing any business with this company! I want my money back immediately! If it is not in my account tomorrow I'm filing a complaint with the Better Business Bureau.

I placed an order on august 21. I have yet to receive my products. After many calls and a trip to the Dallas warehouse I was told one of the items isn't even available anymore. Why was I sold a product that's not available. I called numerous times about my order and was always transferred numerous times. I was told the item that's no longer available was first come first serve. I ordered it 19 days ago. How am I not one of the first. The sales person had to confirm they had the product for me to be able to order in the first place. I did delivery to the store because I thought my products would get to
Me in a timely fashion. I was wrong. My order was $[protected]. I am very disappointed at how you do business. I will be canceling my order and will never give you a good review. The way my situation was handled was very unprofessional. No one could help me and they were rude.

I was told to call by conn's store manager regarding issue with returning a bad product washer /dryer stack-which is under 30 days that I financed with conns plus and made 1st payment of $110 and paid 5% down - needless to say this a horrible unit and its performanace is awful - (will be reviewing this on manu site) I called store mgr to initiate exchange process - was told he hd to get approved despite its under 30 days. Thne tols me $79 to pick up even though they are delivering the replacements on same truck. He went on to tell me about 15% restocking me and I asked him if this could be waived give the issues. He said I would have to call customer care to get this done. I called 45 minutes on hold and some kid is rude and disrespectful and becomes combative trying to tell me that's the way it is. I asked for a supervisor and he refused and said he was going to disco call - so instead he placed call back into hour long que and never got me a supervisor.

UNFAIR CLAIM DENIAL! My ticket # is 1234201.
05/20/2021 i purchased a king size mattress $1399 and 2 twin size base boxes (179 each) and, i noticed that it was sinking in the middle. i called and started a claim and was set for a tech to come inspect the new mattress which was set 4weeks away. Unfortunately, the tech had a family emergency and i had to be rescheduled for another 3weeks. Meanwhile, the sinking has caused severe backache. eventually the tech came and inspected the mattress and even before he could get started, he said he could already see the dip and proceeded with inspection.
When he was done, he said Conns should be contacting me within 3days and let me know the replacement process.
After 5days, i called because no call was ever made to me, only to be told that my bed which is also new and bought on the same day w/the mattress and base boxes has only 3 base support boards and the manufacturer of the mattress requires 5, therefore the claim was denied. I called the manufacturer where i was told they only require 5support boards if there is no base and my mattress should not be sinking if i have base boxes. Why should a mattress be sinking even before you lay or sit on it if its on base boards? Now to make matters worse, Each time i call, i'm told someone will call me back, i have never even received a denial letter and no where on my contract does it mention that one must have 5bottom support planks in order to file a claim on a mattress that was sold to me when it was already defected. The fact that i'm being transferred to every department yet i'm still paying for this mattress and having back pain and lack of sleep is frustrating. i've done business w/conns before but this time, the experience has not been transparent if even getting a denial letter w/proper explanation can't be mailed or emailed on a bogus reason that even manufacturer says that there is a condition on when they require 5support planks, ie when there's no base boards. It makes no sense on the reasoning behind the denial because base boards aren't soft, they don't sink unless they way old and that would only be when laid on or sat on. This matter needs escalation as my back pain is getting worse each day

Please review response from Conns in pictures provided below posted to my Facebook account. I have also contacted the Attorney General regarding this concern. I have entered a Google Review as well. Conns refuses to resolve my billing issue and gives the same scripted response in every attempt. Leader refuses to leave contact information or any voice message when making one attempt to contact me.

I have been dealing with Conns for several years and until COVID always paid my bills before time. However after COVID hit I had a hard time paying because I wasn't working and they harassed the crap out of me and never gave me a break now I'm unemployed and a customer service person called and asked when can I make a payment and I told her maybe by the end of the month and she going to tell me well I'll call you in a couple of days and I said I don't know why because I'm not going to have any money and she said I can't stop the calls.I do not recommend any one to buy from this company because they are inconsiderate and some of there products aren't that good. Ex bought a TV they have worked on 4 times and it's still not the best and the manager in Monroe La tells me I can't get another one and if I turn this one in it will go on my credit. Also, bought air conditioner and it's not working good either. High prices and low quality

My name is Tammy Arrington and my account #[protected]. I made a purchase on 12/20/2021 and there was a Visa gift card promotion at the time of my purchase. The promotion clearly stated that 3 MONTHS after my purchase, I would receive a $300 Visa gift card. My furniture was not delivered until March 2021 because the chest was not in stock on the purchase date. Since my delivery date of March 2021, I have patiently waited two additional months and still NO VISA GIFT CARD. I have called Conn's customer service on July 27, 2021 to file a claim #1226278 with Michelle. At that time, I was informed that my matter would be expedited and I should hear from someone within 72 hours. NEVER heard from anyone. I called again on July 30th and was told that my Visa card had ALREADY mailed. Called again on August 5th and Samantha informed me that it would take at least 10 business days from July 27th for Conn's to mail my Visa gift card and if I had not received the Visa by August 11th, to give Conn's a call back. Still no Visa on August 11th. Called and spoke with Maria who now states that the card, takes a little while to process." Finally I spoke with a supervisor Rosendo who stated the exact same thing as Maria but only RE-PHRASED his excuse, "it takes 3-4 weeks to process."
I then requested Conn's Corporate contact information from Rosendo and was informed that he was a part of corporate. I again requested the CEO or someone higher but was not given any additional information or the option to speak with someone else.
If Conn's Home Plus has not honored the advertising sales promotion with 5 days. I will be contacting the CEO, Chairman President, and Director-Norman Miller, as well as the Chief Acct. Officer-Robert R. Nelson with this unprofessional matter. And if I am unsuccessful, I will then file my complaint with The Better Business Bureau and with Jennifer Julian-WTVD.
Thank you in advance for your consideration and have a nice evening.

FurnitureThey miss something on my sofa and I called Cons and told them then my sofa is not complete so they send someone to check my sofa and they said two pieces was bad on my house so a lady calls me give me a number out to go to a store and on the store manager told me to throw away my couch there was a Scrap The Monday they will deliver my new sofa when they went clear to my house they asked me for the old sofa so I throw it away because it was trash then I told him the manager told me to throw it away Fernando from Fry Road and I 10 Houston Texas Cons called me saying that they already fire the manager I don't want the man of your fire I told him I want my problem fixed already find my old couch on my neighbors garage he pick it up a year before and sold it to me for $100 so Cons told me before that if itCall Saul me to if I find my sofa That will fix my problem so I have them now and I want to know if I can get my thing fixed still I haven't I have my last payment to do please call me back my phone number is [protected]

This is my 3rd attempt in having someone contact me since Thursday. I am copying my original complaint. The issue is still not resolved and we've encountered more setbacks since Thursday. I would like to hear from someone in charge and/or in upper management. My original complaint on the zen desk was marked as solved but it is not. Thank you.

Original message:
2 guys came to deliver our things and asked for an exchange. I told them I don't have anything to exchange so they said they are calling conns. Instead of doing that they loaded all of the furniture back in the truck and left. I had to run after them to come back. When they drive back to my house they said they can't deliver anything unless I have something to exchange. They then laughed at me bc I was very upset and then gave myself and my 2 sons the middle finger. What kind of thugs are working for conns? I am beyond pissed and at this point and livid. I have never been so disrespected in my entire life. Is it because I am a woman? Is it because I am Hispanic? They would have never done this if my husband had been home. After waiting to talk to someone for 56 min. We have spoken with an Allison who says the ticket was wrong and no exchange should have been asked for and then Maria in the warehouse hung up on us when we were explaining the situation. I need to speak to the highest authority with Conn's to have this rectified. I still don't have my furniture, I was disrespected (along with my 2 sons) and my next step to to go to the news station to bring light on the kind of employees Conn's has working for them. Thanks in advance for getting back to me ASAP as this is a very serious matter.

Bought this refrigerator on May 24, 2021. On JULY 28th, it began to make a noise. We called the service center, they told us to call Samsung warranty. Samsung took 3 days to come out and tell us the COMPRESSOR is out on our BRAND NEW FRIDGE! Samsung will "replace" it, but WE DIDNT PURCHASE A REFURBISHED REFRIGERATOR! Conns will do absolutely NOTHING even though THEY sold it to us!
WE WILL NEVER SHOP AT CONNS AGAIN!
And I'm leaving a Horrible review on Google!

Tonya Collins: I was scheduled to have my refrigerator delivered on 7/31 between hours of 2:30-5:30pm. I received a call from Kia dispatch manager stating there were issues with the delivery truck and my appliance will still be delivered that day. However; my appliance wasn't delivered and I had not received a follow up call or notification of the reason for non- delivered item. I spoke to my salesperson, Jordan ( Metairie location) on yesterday regarding the non- delivery. He had informed me that my refrigerator was going to be delivered tomorrow according to the district manager. I spoke to my salesperson today and he reiterated that my item will be delivered today according to the district manager. Now I'm being told by him the delivery will be tomorrow because the trucks has already gone out. District manager or salesperson failed to keep their word in delivery of my product. I have spoken with a representative at the corporate office ( Jessica) and she was told my the district manager that my product will be delivered today. Now I was inconvenient on yesterday and now I'm being asked to be inconvenient for tomorrow. This has been an horrible experience. The representative for your company "words" means nothing to their customers.