Conn's Home Plus
reviews and complaints

I purchased my washing machine from Conn's in February 2022 and purchased the extended warranty. After using my washing less than 2 dozen times, my washer stopped working the day before I was leaving town on November 11, 2022. I called the evening of November 11th and placed a service call upon my return on November 21st in the morning. On Saturday (while out of the country), I received a text stating that a technician would NOT be in my area on the 11th and they had rescheduled my appointment for November 26th.

I called when I returned (Sunday evening) that the customer service rep confirmed that a technician would be here as previously scheduled. Monday morning I receive another call stating that they would NOT be here and that I would be scheduled for 11/26. I escalated the issue and spoke with a technician manager and he stated that he would be me on the schedule for Tuesday and that I would receive a call on Tuesday morning from the technician. I did NOT receive that call either. I called back into the 855 number where I was told that a technician would be here between 1 and 3 on Tuesday. No call, no tecnician. Still no working washing machine that is only 8 months old! Consumers beware!

I have since day one wanted to change my mattress out. Was told after it was unloaded they never took it back.

My husband is disabled and can't sleep on a foam mattress. I tried to let them know. They refused to help me out. I thought or assumed we had at least 30 days to change out.

I don't want to not have one I just wanted a different mattress so he can sleep and get out of bed easier.

Please help me

Darlene Wheeler

I placed an order over 2 weeks ago. After several phone calls, waiting on hold for over 30 min each time, I still have not received my washer. I first placed an order for a washer and a freezer. Apparently the freezer was on back order (even though said it was in stock). Instead of calling, emailing, anything they just cancelled my order. I then had to call again and get order for washer only. I was told it would be here on the 5th. NOPE! got pushed again. Even though I talk to a "Supervisor". He than confirmed and I have an email confirming shipment for Sunday the 6th. NOPE! Than again Supervisor sent email confirming for Monday the 7th. NOPE! Apparently been pushed to 12th. This has to be the worst experience ever. So they only deliver to my area on Saturday's. You would think that Conn's would like to keep customers happy and make it work! Horrible Company !

We bought a Samsung refrigerator from Conns in Katy. It was delivered at 3 pm on a Friday. That night I had to take my husband in for emergency surgery. We got back Saturday afternoon to find our home completely flooded. I had to rip out our floors, walls and cabinets. Conns sent their technicians out to see if it was an installation problem. They declared that it was the refrigerators fault and replaced it. They said that we would have to take the damages to our home up with Samsung — who is equally horrible to work with! After weeks and hours on the phone and emailing and texting back and forth with Samsung, we got it to where the ONLY piece of documentation they need to pay the $25,000 it will take to fix our home is the work order from Conns stating that it was the refrigerator's fault. This should be an easy document to get. One would think they would gladly hand that over to be off the hook. Wrong! We have been on the phone for hours with them! They refuse to give us the work order. I did get them to admit over the phone to 2 things. The girl on the phone told me that the managers would no longer take my calls, and 2, There is no longer any documentation as to why they replaced our refrigerator! So amongst my husband trying to heal from his surgery, and the oncoming holidays, that we will not be able to entertain or have family in from out of state, I am now strapped with trying to figure out how to try and pay for all of this damage! I have now entered a complaint with the Attorney General to see if anything comes from that. Conns is the absolute WORST!

Purchased gas stove online from Conn's; delivered late afternoon next day, Friday, 21 Oct 22. Stove did not fit; significant gap between back of stove and wall. Contacted Conn's via their website online customer service chat on Monday, 24 Oct 22 to return. Was told I would receive email regarding return pick-up within next 24 hours. After no email was received, I contacted them again, was told by another customer representative that I needed to call online sales, which I then did. Talked to online sales representative who insisted I had to pay a 15% restocking fee before any return could or would be processed. I read them their own return policy from their website which basically states a restocking fee may be applicable in some situations. She insisted Conn's policy was that restocking fees are required on all returns, no exceptions. I continued to state that was not what was stated on their website nor mentioned anywhere in the product description nor on any of their emails regarding the purchase - all their written statements indicate restocking fees may be applied. Conn's online customer service said they would schedule pick-up for return of the stove only after restocking fee was paid. Under duress and in order to get the unusable appliance returned I paid the restocking fee on 26 Oct 22. After multiple phone calls, online chats, attempts to talk with supervisors, and including calls for help to the local store management, I finally got the stove picked up for return on 5 Nov 22. According to the local store manager, the return request was incorrectly input into their system and only online sales team could fix it (which took several days and multiple phone calls to get done). The local store manager also agreed that the website policy statement regarding restocking fee was not clearly stated and advised she would email corporate regarding same.

I purchased a tv and tv mount on 9/24/22 the purchased included to have the tv mount install at no cost. I made arrangements to have installer come out on 9/27/22 I was not home and arranged my father to be home and left instructions on where i wanted the part mounted. When the contractor arrived I was not notified they were there. My father told them where to mount the part. But they took it upon them selves to mount it were they see fit. Once the job was completed they left. Then I came home and the mount was place way to high at least 10" to higher where i wanted. Next I contacted customer service they provided me the number to the company that they contracted. Once I got a hold of them there records dose not have any information that they were at my place. So I dono who they contracted. I called customer service again and they directed me too speak to the store manager. The first manger was Jerry. I explained to him what has happened he assured me this issue will be handled quickly. One week has passed I contacted Jerry but he was on vacation. So another manager attempted to help me and he assured me it will be handed. Two weeks has past. Spoke to another manger. He contacted me back and he said he is still waiting for a response back from the install department. But this has not been resolved yet and I'm hoping this email can get to the right department head. It has been 3 weeks and know one has contacted me to get the TV mount moved to the right spot and have someone to fix my wall. Thank you.

i bought a 50" tv from your store in gastiona n.c and bought a 4 yr warranty the tv has gone out after 1 yr and 7 months i have been sent back and forth between the store and service center for almost 2 weeks no the service department has said the tv can't be fixed and the sore needs to replace it but the store said that they no longer carry that tv and if i want another i will have to pay the difference for another and they can't give me my money back either, this is not right it's not my fault that they don't carry that tv anymore

I purchased a king bed set last month with conns it was 1899 I have not even made my first payment yet and was shopping in Kane’s and they have the same exact bed set I have for 1300 I been back and forth with them and they refuse to price match which I think Is bad customer service They are ripping me off with a 500 extra even if it was maybe 100 or 200 difference I could see but 500 seems like they are jacking up the prices and ripping off customers if I was you I would not do business with Conns they are a ripoff the managers are very rude and they have control over everything there is no corporate office so there is no one for them to be held accountable to how do I know the managers are not spiking prices and taking money for themselves because they definitely have no one to complain to no corporate office seems shady for a major company like conns

I have the information the store manager of your Bradenton store. Your driver stated he came by home at 10:56 am on a delivery scheduled for 11:30am to 2:00pm without giving me the 30 min pre delivery call instead he just showed up even with the stating the obvious. When I expressed to your customer service rep she threatened that it may cost me to cancel this order then recommend that I contact the store of purchase to cancel the order. This is my second major purchase with Conn's Home Plus and to be so callously discarded by your customer service and delivery staff with lies and threats and lack of any compassion for us the customer since I've gotten rid of my stove expecting my delivery now with nothing to cook on leaves a very bitter taste about doing any future business with Conn's Home-plus let alone recommend your services to any of my friends or co-workers. You just opened a store in Pinellas park fl. I work for the City of St Pete. You do the math how many ears and co workers I can reach by word of mouth or treat you and company's integrity the same manner in which Adonis Rosario and your customer service rep treated mine

I bought this TV in June

It’s now only October I’ve made numerous calls to Conns service the stores customer service trying to get some type of resolution to my issue. I have a TV that doesn’t work a Schurian came out on October 3 told me there was a spider crack on the side of the TV on the right in the middle, told me that Samsung manufacturer warranty would not cover, so I called the store back and customer service and neither one of them have any resolution for me so now I am on a two-year contract for a TV that I can’t use at all there’s no sound there’s no picture I just don’t understand I took out extended insurance, which wasn’t represented to be in the correct way I believe there was a new gentleman who processed my order, but neither here nor there I just feel like somebody should do something to help me. I find it very unfair that they rule that as damage, and therefore not covered what’s the point of an extended warranty if it doesn’t cover it and it wasn’t damaged we didn’t do anything to it

In Sept. of 2021, I found an ad online for Conn's offering 24 month interest free financing for the product I wanted. They had ad in their weekly ad that was different. Justin and Carlos pulled up the online ad that I was talking about and the manager Justin told Carlos to give me the online promise of 24 months financing. They couldn't get the paperwork to come out as 24 months but said they had to call/fax Synchrony and do it with them internally. Carlos told me not to worry they would take care of me and I believed them as this was my 3rd purchase with them. I find out last week that they never fixed the financing issue with Synchrony and now after only 12 months I will be charged the deferred interest for not paying it off on time. I called Carlos at the store (Justin is no longer there) on Saturday 10/08/2022 he recalled the situation and told me to bring my paperwork in on Monday and they (he and the new manager) will take care of me. I told him you know the paperwork did not print out what was promised and he was going to take care of it. I call today (Monday) 10/10/2022 to find out that Carlos was off on Monday and Tues. Both him and the new manager were there on Saturday, but he prompted me to come on Monday when he was not there. I find out I was lied to and now will have to pay all the deferred interest and the final. I never would have made payments for a 24 month loan and would have made payments to pay it off within 12 months. I was a good customer, but I will never trust Conn's again.

Unit was delivered and installed. We did not notice a dent that was on the lower front freezer door until two days later. We called Conns but did not get any help. We were told it is a manufacturing problem and they will help us but have not returned our messages. So, everyone has dropped the ball and we are left with a scarred refrigerator. Can we at least get some money off on the appliance if it can't be fixed?

I purchased a washer and dryer from Conns and was promised the delivery date for the end of the week as the dryer was apparently not at location and was to be delivered from their warehouse in Dallas. I received a call from my salesperson stating my delivery date for the dryer is now pushed back for another two weeks. I asked why it was pushed back and was told the people from the warehouse said the customers can wait a few more weeks. I literally turned away a great deal at a different store for a similar item that could have been delivered that weekend because I was promised delivery the same weekend from Conn's (a place that I've purchase almost all of my belonging from and trusted). Now the other set I put off has been sold and I'm supposed to just wait to wash and dry my clothes simply because they don't want to ship my item that is currently sitting in that warehouse! How are you going to say that your customers can just wait? I ran my credit and completed all the paperwork with trust in this business just to be let down, told my items are not going to be here on time, and it's not a priority to them.

I purchased a Rize Clarity 11 bed and matress with a exrt warranty on the bed.from Conns memphis tn. Riverdale and winchester.on approximately July 5 and had it delivered on July 9th to.my sons house . He contacted me telling me I did not need the extended warranty that I was sold so O

I called and canceled on July 11th within 2 says if receiving the bed and reading.the factory. warranty. They asked me to bring my credit card by which I did and was told they would refund my son the $211 that was paid for extended warranty to my son and I agreed that made no since seeing as I paid for the warranty. Bed was delivered to his house.bit I paid for it. They said check would be issued within 2 weeks it has now been over 7 weeks without a check or a credit I have been run around more than I have ever been in my life with nothing but customer care blaming warranty depth and vice versa.i have asked for a manager to call me but have been given the run around time and time again .I was going to buy a TV and another mattress but after the *run around I have been given it makes no sense to buy anything from these incompetent people who cannot give an honest answer as to who is responsible for issuing the refund for the warranty I cancelled after receiving the bed and reading about the factory warranty and deciding I didn't want the extended warranty because it came with a great factory warranty.i was told a credit had been issued for 156 dollars to my capitol one card only to check and see no such credit and asked why 156 and not 211 plus tax which I paid and was told I canceled after 30 days which was another lie because I took my credit card to the store on about july11th to get credit to my carding was told they would issue a check to my son whom bed was bought for and delivered to which me and my son agreed made no sense .This issue is still going on as of Today August 29 and is the worst experience I have ever had with a company in my 85 years.I am very disappointed with Conns and wish someone would fix this issue as it is totally uncalled for and it started when the manager suggested the warranty saying it only had a 120 day warranty which was untrue also. I have yet to receive my credit or check for what I paid for the extended warranty and am appaled by the customer service I have received. Mrs. Gray @ [protected]@gmail.com

On July 24 and July 26, 2022 I made two payments of $100.53 each to Conn'

s on my account. The pymt on July 26 was an overpayment and on July 29th I contacted Conn's for a refund. Since that time I have made approx 6 phone calls, having received no refund check in the mail. They advised me that it would take 7 to 10 working days to receive. However, todate, I have not received any refund and trying to see when the check was mailed was a disaster! I called the customer service line [protected] yesterday (8/16) and finally spoke to "Mary" a so called supervisor who reassured me that I would receive a phone call today to give me the status. Not having received a phone call, I again called and they had never heard of Mary. All the reps speak in broken english so they are very hard to understand. I gather they are given English names for the public to understand. So, even though the amount is somewhat small, it is the principal of being lied to. I would appreciate any help you can give me.,

I placed an order online May 2022. Conn's advertised next day delivery. After hearing nothing form Conn's, I reached out and was told delivery would take place more than a week out. This was unacceptable due to me being out of town and I canceled this order. After canceling, I continued to receive emails to schedule delivery. I personally called Conn's four times about this. Conn's logistics called to schedule delivery after I canceled. I told them I canceled the order prior to speaking to them. I thought this issue was finally properly addressed until I received a hit on my credit report 07/31/2022.

I called Conn's again to address this same issue. I was transferred six times without any resolution and provided a claim number. This week I received a coupon book to begin paying for items I never received. So, I start this tedious process again by calling Conn's to bring resolution to this issue. I still have no resolution and they are still looking into this. No one was at the residence to sign for this. Any time I've had furniture and electronics delivered, I've always had to sign for it. How can a company be so unorganized and unprofessional. Once this is straightened out, I will never buy another item from Conn's.

I purchased a large window AC. Conn's gave me a ridiculous statement about how they would have to send someone out to inspect before install to determine where to cut into my wall to install a WINDOW AC! I told the guy never mind, i'll have someone install since he clearly didn't understand what needed to be done

Unit was delivered, i had it installed and had to have an electrician come out to replace the plug as it was different configuration. once he plugged in, it didn't work, would not come on.

i called Conn's service and they had someone come out 8/1. the guy was clearly inexperienced, never pulled the unit from the window and yet told me he would have to order parts to repair. I asked WHAT parts? how would you know? Told him i didn't want a brand new unit repaired and just return it. He, Jacob told me that i had to go this route, let them order the parts and then say I didn't want it, left a card saying someone would call by 8/5. Joe called, then came out, never pulled the unit, called someone and proceeded to tell me that I was given the wrong info by Jacob and that what he told me should never have happened. said he would have someone call me. no one called. i called service dept, they said i had to contact delivery, i got passed to the offshore call center multiple times. one person said i could get a refund, another one told me in an email that i could not get a refund or exchange.

i tried to follow up by email and got notice they were delivering a new unit on 8/12. I told them NO, i do not want a new unit, they put me on hold many times, one switched me to a store and said i had to talk to them, the store laughed and said no, you have to call service, then i got switched to .com ordering, etc, etc, etc.

they proceeded to tell me via email, that I would have to pay to have the new unit installed. I already paid to have the original one installed at MY expense, i was not going to pay more to have the defective unit removed, the new one installed and THEN call Conn's AGAIN to have them pick up the old unit. But that is what i was told.

What a piece of crap company to treat customers like this. It's not MY Fault GE made a faulty AC, yet you REFUSE to refund my money, so now I'm out the cost of the AC which is almost $1100. plus almost $400 for install and an electrician to have a dead unit sitting in my window. Yet, you are telling ME you don't refund or exchange and I have to pay for another install?

You people are nothing but con artists, thus your name. What a [censored]ty way to do business.

I will do everything I can to make sure your name is ruined and put you out of business. Word of mouth is valuable and so is social media exposure.

I placed an application online and was approved for over $6000 but was told to call because additional information was needed. So I did. The CS rep told me they needed a "Copy" of my DL and a "Copy" of my paystubs. So I sent them the "Copy" they requested. I called back later that this afternoon to follow up and the CS rep first told me that i had not sent what was requested. i told him i did and after some time he was able to locate my email. He then stated that what i sent was unacceptable because the "copy" of the DL was not in color. They needed a colored scanned copy. The black/white copy i sent was perfectly readable and visable but they are being petty about a colored "photo" copy. it would be one thing if the copy was unreadable but it wasn't all the information they requested was sent and it was visable and readable.

I purchased this refrigerator 5 months ago and for the last 8 weeks it has been broke. It took me awhile to have someone from service come out and take a look. The service tech stated the problem was in the ice maker and he had to get a new part. and left. I waited over a week and contacted CONNS and was told they could not get the part and we would receive a product swop as soon as the tech approved the exchange. Again nothing for 3 days. When I called back customer service was so rude and talking over me and I asked 11 times to speak to a supervisor and was told no they will tell you the same thing I am telling you then she just hung up the phone. I AM GLAD ALL CONVERSATIONS ARE STATED TO BE RECORDED BUT GUESS WHAT I REALLY DO NOT THINK THEY ARE... Then the next day I received a text message that my part was in and a service Teck will be scheduled ? when the teck arrived it was totally the wrong part and when he called in my presents he was told it was the right part to install it. The service Teck stated numerus times it was the wrong part. ISTILL DO NOT HAVE A WORKING FRIG.