Conn's Home Plus
reviews and complaints

On 07/13/2016 I went to the Conns store in Conroe Tx to get air conditioner on credit but when I got home with the air conditioner it was to big for my window so on 07/14/2016 .I went back to the store to return for a smaller one for exchange and they would not exchange so I just left the air conditioner there that I took back. They are telling me Im stuck with the bigger one. I'm not paying for one that want even fit my window. I don't want my credit hurt because of this I was just trying to exchange for a smaller ac.

I purchased a Samsung washer and dryer from Conns on 6/25/16, and the Dryer stopped working on 7/1/16. I called the Conns Tech out, and he came on 7/2/16 when he looked at the dryer he stated that the electronic boards in it had burned out and will need to be replaced, and could take a week to receive the parts. what also concerned me was the Technician told use that they haven't been train the these models yet, doesn't sound very promising. I wasn't happy with what I heard so I ended up returning to the store to explain my situation. once I got there I asked for the store manager, but instead they sent me the sales guy that sold me the stuff. I explained to him what was going on the dryer, and that I wanted to switch it out in stead of waiting for repairs from a Tech that may not know what is going on with the drying himself. the sales guy walks over to his manager and explained my situation, the store manager sent him back over to me to say that they were not able to do a switch out because It wasn't working, it is store policy. What Pissed me off more is the Manager did not want to acknowledge me himself to take care of the situation which is a part of being a store manager. I had to literally had to walk up to him and make him take care of my issue. this store has poor customer service and is in need of customer service training. and the store policy sucks because the customer has to suffer for being sold a faulty product. when Conns should be handing this with Samsung. I regret my purchase from this place and I will never buy anything else from this place nor will I advise anyone to shop here. the only reason I even came to this store is because my Husbands friend is sales guy at the store. I should have went to Lowes were customer service is awesome and prices are lower. once this machine is fixed I will be returning both washer and dryer I have had it!

I purchased a couple of items through Conns Home Plus and since has been a nightmare. I fell behind midway through the loan and had contacted them for additional help which they refused. After they refused on an average I have been getting 7 to 8 calls a day including weekends and many are hang ups. When I do take the calls they continue to harass me, belittle me, interrogate me, and refused to work with me until recently. Last week around 2/26/16 they contacted me and offered to defer payments toward the end of my contract if I paid $186.00 which I did. Each day since I get multiple calls claiming that I still owe and that their rep was mistaken and should not have offered such a deal. I asked them to listen to recording as they said they have on file but instead they are calling me a liar, and continued to try and push me. I eventually terminated the call. I know of several people that have experienced the same treatment and enough is enough. I am stressed, not sleeping, not eating, and feel sick to my stomach over it all. What does a company feel that they need to mislead consumers into paying additional money that I said I didn't have and get away with not honoring the agreement once they take my money? I am aware that I owe the money and have spoken with them several times and apologized and explained that they would get their money and I still get this outrageous, unprofessional, unethical treatment. They tell me that they will report this information to the credit reporting agencies if I do not continue the plan even after they refuse to honor my restructure that they offered. They also are charging additional fees on payments which was not explained of agreed too. If you listen to recording of my calls you will see that I have been professional, willing to pay, and appreciative of the products. I have guaranteed payment and explained that it would get paid once I receive my funds. Instead, they pushed me into paying more than what I could afford on a deal they structured then failed to honor their own plan. Why will my credit be affected when they failed to honor what we all agreed. Please have them provide you with copies of my calls and listen for yourself. I would start with 2/20/16 through today. I have contacted an attorney locally and he said to start with you. Please help me resolve this matter and put a stop to the madness. I am begging you to help me stop them from further harassment.

We have received the notice from Conn’s Homeplus that they have approved our credit. After that we bought two sofas from them. When the time came to pay, we started to get different phone calls from their staff. These guys requested two payments upfront. We have no idea why, because when we called them back, no one responded. We have made three payments, but it seemed that they haven’t received our money. We couldn’t reach these guys.

Bought furniture six months ago, poorly assembled as I sat down the chair started to calapse with me in it. I followed the proper channels and even went to the store with my Hudson dinning chairs to exchange or receive credit since I'm still paying on them. Manager "Michael" was condensending and got his team to make my atmosphere unbearable while I was trying to call customer service at the store. The manager had an employee vacuum in and around my feet. They raised the music to the max and tested the surround sound for what seemed to be five minutes. Customer service on the phone told me that I should have done better reashearch, I let her know that it's not like I bought the furniture online I actually went to the store. They were redundant. I'm a dissatisfied customer. I left the store without my defective chairs due to the fact that my contract states that I can not sell, abondon, assign or encumber without their permission. Then I get a voice from Michael" stating that they are going to repossession my chairs. Now I have no chairs, no exchange, no credit and I'm still paying for them.

Conn's has been mistreating me every since I got the product. It took them six months to correct a problem that started back in 02/01/2015. Every since they finally corrected the problem back in May and I hadn't been late since then. Then in 09/12/2015 this year I got a returned check and they sent me an email to say call and make and arrangement or make a payment and stay in good standing. Then they sent me a letter stating make a payment before 10/28/2015 to keep your cash option. So I informed the call manager and she stated that I couldn't speak to anyone higher than her and got very rude with me. Then I explained that I was calling to make a payment but that they had already gotten rid of my cash option and that the letter was sent in error. That made me really mad I said why was my cash option gotten rid of. They stated that I was 2 months late and I was not. I told her to listen that I made my August payment on the same day it was due and she said that I called after five and the csr rep should have told me that it was late even though it was the same day and I called in and spoke with the payment. So they took my money and want let me talk to anyone. My account was paid off and all I owed was $1000 dollars and now it #3000 they want.

Harassing me even when i am taking keymo i got real sick cant pay for my stuff but it is almost paid off my ice box i had to get fix they said warranty is gone plus my lawn mower warranty gone never tried to call me to help i am on ssi now i got sick can't pay they call me 10 time a day even when i am at the dr office i told them that dont matter they still harass you after you talk to them

date of incident 9/23/2015

The delivery drivers damaged my wall and cracked my kitchen floor tile.
The Plano, tx General Manager Jeffrey Jones has no level of customer service. I now have no refrigerator, a damaged home and have had at least 5 accounts. I am requesting the company repair my walls, cabinet molding and floor tile and Comp my refrigerator for my trouble, compensated for time and stress. R Strickland 9343 phone

Conn's is a total rip off, you by one thing, they deliver another.
you see I brought a leather sectional or I thought it was leather
from Conn's alone with the insurance to cover any damages if
anything happen to the sectional, unfortunately the sectional began to peel, when I called for repair or replacement they said my 5 year
warrant insurance was no longer good, I only has it for two years I know it was good. I advise all to beware of Conn's deceiving practice.
is there anything that can be done about this company deceiving practices?.

Beware of Conns appliance stores. Do your reasearch and read the complaints because they are true.
This will save headaches and frustration at the end I opened a brand new account in March. My contract due date is the fifth, conns will start calling me every hour on the first, of each month April, May June. They will apologize and continues to do this. Saying its an error in the system. So far I wished I had never made a commitment with Conns. In addition if you have any problems with your purchase ...customer service goes right out the window, I sum this experience has dealing with a bunch of pirates.
After purchase/ care for customers rate 0
Contract obligations by Conns rate. 0

Description:
On the 2/2/2015 l bought a king bed set from Conns in Hwy6/westheimer Houston Texas. From the very first day of delivery l notice that the bed was defective and has a lot of safety issues. Because it was their salesman Ricky that convinced me to purchase that set knowing very well that it was not a good bed set, l called and report and asked for a replacement up till now nothing has been done. They have sent 3 of their staff to my house to come take picture of the bed after taking picture nothing happened. The most annoying thing is that last Saturday they sent one of their staff to come dismantled the bed. Right now, the whole bed is apart, my room is messed up. Is this not a ripe off, l don't have their product and their account department is calling me everyday for payment. Their staffs are rude and they fake to be customer oriented, all they are interested is to get their commission not caring how a customer feels. the salesman Ricky does not even pick my call again, so rude that he hangs phone on customers. I have called their customers service, who will redirect my calls to service or warehouse. All their Top management hides their identity, There is no one to make a formal compliant to and no one to resolve issues. That is why l am writing to your agency right now to intervened. Because I don't know what else to do. The Bed set is not good has a lot of safety issues. that can kill someone. Conns furniture, is a ripe off, they are fake and l gave them ZERO star.

Desired Settlement:
Please call them with this number [protected]. asked of the the store Manager Rajh or Ricky and asked them what they know about [protected], the Lady that bought a bed set that is broken. Please tell them to replace my bed with another design or another new set of the same bed that will not cause damag. Please I need your timely response. They told me that your agency is very efficient in helping people resolved issues like this. Please help me talked to this Conns ASAP. Thanks for taking action.

Don’t buy from the company www.conns.com. I ordered TV from them, but they delivered piece of crap. I wanted to return it, but the seller refused and started to speak with me in rude and unpleasant manner. WTF? I told them that I had time to change or return, but the seller refused to listen to me. The worst company ever, so avoid these ### and post comments about your experience with them.

I financed 3 tv's and furniture through Conn's one year ago and got the cash out (0% interst if paid off within the 12 month time frame) option for 12 months. Our cash out option expired September 21st of this year, so I called and made the payment on the final balance. A total of $1, 811.55 However, I recently switched bank accounts and didn't realize my wife set the August standard payment up from the old account so the check did not clear. Complete miss-communication between she and I and obviously our negligence so to say. With that being said, I have NEVER been late on a payment, but because I was late on that payment and the payment did not clear, Conn's charged the intrest to my account and I was denied for it to be removed due to the ONE late payment. Mind you, I have done business with Conn's for years! Not to mention, this is after I already spoke to 2 different people in the customer service department in which the 1st rep told me that nothing about the intrest being added due to the ONE returned payment and I would not have to pay the intrest as long as I paid the full balance by the date the agreement expired. The 2nd rep said she would submit to have it credited because Conn's forgives 1 late payment and again, nothing was mentioned about the NSF/returned check policy and I would have nothing to worry about. It would be taken care of within 72 hours. LIE! Had I been aware of this, I would have saved money and continued on with the monthly payments. I honestly think it is unfair and Conn's shouldn't do business in this manner. My wife and I have gotten all of our electronics (x6 tv's & surround sound, kitchen table, full desk top computer and an Ipad) over the years and have never had any problems with customer service or otherwise. I'm simply filing this complaint against Conn's because policy or no policy, there is a such thing as right and wrong and myself being a business owner, I have a such thing as forgiveness of the first occurrence no matter what ! My final comment's here, I nor any of my family or friends will ever use Conn's again and I will spread the word as far as I can to warn other people about this situation. Conn's is a wealthy business and shouldn't treat good customers this way. YOU HAVE BEEN WARNED PEOPLE! Better read what you are signing because Conn's policy and stipulations are far from ethical or fair!

When I purchased the couches, I purchased the protection plan because the sales man was telling me if i ever need the couches to be cleaned I would need the protection plan. And at the moment he never mentioned it was only a "spot" cleaning. So i called when i actually wanted the couches cleaned and scheduled an appointment. So when the technician came out he wasn't profetional, he never said who he was or who he worked for . So i figured he was solicitor considering i always have solicitors at my door every other day. So he called back and told me he could schedule a second appointment . I then asked if i should call and schedule myself, he then said no, i can do it for you and ill be back in a week, i said are you sure? He said don't worry ill take care of you. a week passes . He never calls or showed up. Then i come to find out he's not even allowed to schedule appointments for costumers so i called costumer service, which only transferred me to someone else who couldn't help me, then that person did the same thing, so now i've talked to 4 different people only to be tranferring me back and forth to the same people over and over. No one has tried to make thing right with me and the inconvenience i've experienced. I feel like no one from conns cares about what has been happening and takes no action to fix the issues. All i wanted was for my couches to be cleaned. i also dont appreciate being lied to when it comes to services i PAY for.

The minute you are 1 day late on your payment..They are blowing your phone up...First of all its my husbands account and its my phone...They call as early as 7 am till 10 pm., ..Im getting sick of them blowing my phone up...Then when you talk to them about when your gonna make the payment.They are rude as hell ad wont work with you...I wil never deal with them again!

On May 15, 2014, I bought a new sofa, love seat, coffer table and two end tables on this dated. The salesman was Darion that help with these sales. The Manager Name was Cruz, who at the end
confirmed the sales of this item. Upon
leaving I left my contract papers and don’t have a copy of this
transaction. The problem of this matter
started on Friday May 16, 2014, when the products were supported to be deliver
and this never happen. The people kept
giving times, when the delivery person will deliver my furniture. I reschedule my day to accommodation to their
needs and not mind. I change my doctor
appointment and I left work early to be available for that date. I continue to call on the hour every hour to
see when the products will be delivering and I finally got a call around 9:45
p.m. to tell me that now it will be Saturday May 17, 2014 for it will be
deliver. Now this have gotten my blood pressure up and I was so mad my blood
sugar number was out of wacked due to non-communication on the company
end. Saturday I was told the deliver
will happen between 10:00 am - 12:00 noon, here the same situation, the
delivery did not happen until after 2:00 p.m. for the delivery was done

Unfortunately, the service was inadequate because, the end table and the coffee table had scratch on the top and the love seat fall apart.I am disappointed because, I received a product that was not properly puttogether and I when to the store to ask the manager ( Cruz) who never addressed me, was they going to send anyone back out today (Saturday to fix this problem). The salesman Darion took it up on his self to get someone out by Sunday to fix the problems. The product does not work properly;the service was not performed correctly. This is unacceptable and still I’m not satisfaction will how this hold situation had turned out. So, Now I still upset about the problem and now evermore, my blood pressure is up due to the problem of this delivery.

On Sunday, May 18, 2014, I was told that a person will come out to fix the love seat and the time will be between 3:00 p.m. – 6:00 p.m., Called around 4:45 p.m. to see what time will the guy coming out, I was told it will be around 6:00p.m. Ask it get close to 6:00 p.m. I call back and I was told the person it still coming, at that time someone call me be to tell me that it will be around 7:00 p.m. for any one could come out to look at the love seat. Again, I have to wait on your time and not mine.

When the service guy got there to see what the problem was, he noticed that the tie rack was still attached to the bottom of the love seat, which will cause the recliner not to move and a upright position, and the chairwas not lock in position, which now this is broking. The other sofa still had the tie rack locking up the sofa, and if it was to be used the same problem will happen to the sofa.

To resolve the problem I need my love seat to be replace and make sure the other sofa is workingproperly. I would appreciate that the delivery fees be credit, the coffee table and end table need to be credit for damage product received, which this was stated these was brand new tables and not on the showroom floor, and not use. You will demand your payment from me, but how do you except me to pay for something brand new and all items are damage. Need to accommodation me for my pain and suffering.

I look forward to your reply and a resolution to my problem and will wait until today (May 18, 2014, before seeking help from a consumer protection agency or Better BusinessBureau.

I purchased a high end washing machine and dryer from Conn's less than a year ago. Unfortunately the motor went out for the washing machine (defective product). I contacted their service center and was told I would receive a prompt repair within 24 hours. After 3 weeks the washing machine is still broken. I finally requested the assistance of a manger. Jessica/Jennifer answered the phone after 27 minutes on hold. She refused to show any empathy and was extremely rude and unhelpful. After 10 minutes she hung up on me. When I called back she asked the representative to tell me she left for the day. When I asked to speak with another manager the representative told me "they were all in a meeting and unwilling to speak with me". I am reaching out to our local consumer protection agency but urge consumers not to buy from Conn's.

My wife had beed complaining about purchasing a new mattress. We decided to go to Conns. So the mattress we tested at the store feels nothing like the one we brought home. The first night I got up at 1a.m. And inflated the, air mattress. Highly dissatisfied with the mattress purchased. My wife, son, and I all are experiencing back aches due, to the mattress and Conns, refuses to exchange it. We dont want a, return... Just an exchange. Do not buy at Conns. Their customer service and return policy sucks, honestly. Avoid this place! Youve been warned

Conn’s Complaint - September 17, 2013

I am writing to you to let you know why I will never be a Conn’s customer again. There are 2 reasons explained below.

Last week, I took in my receipt on a 65” Toshiba Smart TV and HDMI cable that was purchased back in May 2013. I went into the store to return the $79.99 HDMI cable. The cable was still in its original packaging-not opened and it was the sales person that took it upon himself to have me purchase it in the first place along with the TV. My total invoice was $2, 468.07. Invoice #[protected]-001 dated 5/24/2013. Store Number: 087. Sales Person: Kevin Stallings.

On 9/6/13, is when I had the TV taken out of the box after being stored in my garage until my Den was finished from remodeling. I paid a professional to have the TV mounted on the wall and did not need the HDMI cable.

The sales manager is who I spoke to at the Cedar Hill location and he would not take back the HDMI cable stating that it was not returned within the 30-day time span. I explained to him that I did not need the cable and that I was not happy about them not taking this back, since I wasn’t the one that wanted to buy it in the first place and did not need the cable. Great upsale technique, I should say.

I also had an ad from Conn’s that had the TV advertised $200 less than what I paid for it. Manager advised there was also nothing that they could do about that since it was not within another time span 30-days, I think he said.

I do not like the way Conn’s does business. So, now a $79.99 non-returnable item after spending $2, 468.07, and not offering to credit me $200 for the same TV advertised less by you - has made me one dis-satisfied customer and I will not recommend Conn’s to anyone nor will I purchase from Conn’s again.

Purchased a chaise sectional Aug 6, 2012. Aug 5, 2013 I noticed a tear directly along the seam of the velcro on the underneath side of the chaise arm, which is used to keep the chaise connected to the frame. I made a claim with Conns, waited three weeks for the tech to come out and take pictures, hand sew the tear. A week later they denied the claim that it was normal wear and tear. Which it was not, the tear was on the seam of where it was manufactured. Basically, I was told they knew of the problem, and that it would eventually happen again. Therefore, they were not going to fix it ever. I am guessing in their minds they were thinking if they replaced the cover once that I would be hounding them every time. However, I only called knowing my one year was not up on the warranty and knowing this was not something done intentionally or out of excessive use. I asked for a number to the claims department and was told there was no number to give. I was given the actual manufactures number. I called them and with in five minutes they said ok, we understand, and will ship you out a new slipcover and expect it to arrive in less than two weeks. Since Aug 6, 2012, I have purchased a sectional, ottoman, recliner, 55' television and a king bedroom set including mattress set from Conns. These will be the last purchases from them. Customer service was extremely rude, unprofessional and unsympathetic to my situation. Basically, they made their decision with no real process and slammed the door in my face.