Walgreens

My Dr. changed my Libre freestyle to the 14 day version. A month later, when I went to pick it up, they substituted the 10 day sensor without telling me. They are not compatible. I called when i got home and said they would switch them. 48 hours later, i went to the store to switch the product and the pharmacist told me that the new script was only good for 1 time so they filled the prescription from the old script. And they would not give me my money back because there was an old prescription on file that they could bill it against. I asked if I could buy the old reader but it was not in stock.

So now I have no way to monitor my sugars likely until January 2 when my Dr office opens. I have an ongoing issue with hypoglycemia so this is a problem. In my opinion, Walgreens arbitrarily made a treatment decision that has jeopardized my health.

The treatment I have received at Walgreens the past 3 months has to be libelous, but I am too anxious to deal with this pharmacy anymore. It began 3 months ago by different pharmacists and techs telling me different things depending on the day and time I call. Remember, I suffer from severe anxiety due both parents unexpected deaths, divorce, and empty nest, not to mention, starting a new teaching job where I have to remain cool. I do take controlled substances and have for 30 years for anxiety. Unfortunately my trusted doctor that I had for 30 years retired, and the regulations have gotten way too out of hand and the pharmacist has ALL the power, over doctors, insurance, EVERYONE. I knew I was traveling for the holidays. My doctor's office called to have prescriptions released a little earlier than I liked, but I just thought they wanted me to have a peaceful holiday and felt relaxed. Let me make this clear - the pharmacist will LIE if it's more convenient for her to do so. I call to get reassurance regarding my doctor's communication. The pharmacist claimed they had never called (lie). I called her on it, and spoke with a different pharmacist the next day. They were on board with releasing everything pursuant to doctor's orders for my trip. Perfect! No. I called about 5 days later to check again (I'm anxious, about to go out of town, and don't trust Walgreens at all). Well, the next pharmacist on duty said absolutely no to releasing anything before I leave and if I was told something else it wasn't her problem. She hung up on me. Anxiety escalating - I called doctor who said his hands were tied because the almighty pharmacist, who knows nothing about my triggers, life circumstances, nothing. Trigger- being told multiple different things by professionals who I think are there to help and that I can depend on with their word. Call a few days later after talking to another Walgreens pharmacy, and was then assured they would refill a little early but not as early as the doctor order. Okay. Called a couple days before Christmas and leaving town, still everything was fine. I told expressed that I felt very nervous I would call again, and this one pharmacists refuses to do what others have promised. I asked if I could have it in writing when I travelled to Houston. The pharmacists, said it would not be necessary, it was all set up, she would be working and she left notes all over so anyone working would know. I expressed how upset with anxiety I could get if another pharmacist pulled the rug out. Guess what? They did. They said there were no notes, would not work with my panick, I started crying out frustration, and my 24 year old daughter asked them what we could do. They said go to the emergency room. At Christmas, in another city. Then the pharmacist hung up on me. Does anyone know how degrading and completely helpless a pharmacist can make you feel who has zero empathy, and may be destroying someones health, hurting their family etc.

Why can pharmacists lie? Why can they toy with a fragile anxious mind? Are they libel for the pain and unnecessary time spent making phone calls back to my doctor, crying to family, having no way to get help, because guess what - you sound crazier. You are frustrated at being told multiple things, talked to as YOU are the one not telling the truth, and there's nothing you can do but curl up in a ball and pray. What are patient rights? Class Action suit agains the arrogant pharmacists who hold your health in thier hands who do not know you and can lie and say anything they like to cover their butt?

Help!

Just want the Truth!

On Mon. Dec. 10 I was in line at a Norwalk, CT Walgreen's, a place where I've had overwhelmingly positive experiences. When I got to the cashier, she sneezed practically in my face! No apology, either! So disgusting! I spoke up in a sharp tone, telling her how I felt about what she did, and she mumbled something or other sotto voce. I felt totally disrespected! Luckily I didn't catch any germs this time. I contacted cs center, and the apathy was so obvious! Profits before people!

On 12/16/18 around 0130hrs I went in the walgreens in hueytown al to use the atm machine but unfortunately the machine was down. I went to the register to purchase a piece of candy so I can get some cash back. I ask the cashier what was the limit for cash back and she said $20.00 but unfortunately she already scan the candy. I told her to go ahead an void the candy who ever the cashier was nkayla gave me a crazy looked and roll her eyes. I stop n said that look was uncalled for to be disrespected for a piece of candy n she stated now i've to get someone over here to void this stuff n still with and attitude mind you I was the only one in line. I asked where is the manager and she pointed by the photo dep and said james this customer wants to speak with you and james looked at my direction and said she have to come over here moreover my saying this customer was an insult. I had to walked away because I saw myself getting angry. I gave myself a few minute n came back to the store n he tried everything not to help, james never address the issue nor acknowledge my concerns and his respond was call the 800 number. The way I was treated today was very disrespectful from the cashier on down to the manager.

Came to pharmacy hwy85 riverdale ga. To pick up inhalers more than 5 times never have prescription ready or almost amways out after they call me come pick it up. One time they called was less than 2 minutes away still didnt have it . sitting here in drive thru right now for over 30min. Waitng now for my inhaler I was supposed to got over a month ago the service here is below 0.pls contact me

To Whom It May Concern,
I recently took over as P.O.A. for my Mother. After the death of my beloved Father, she entered a severe depression & was a mess! She'd had her medication stolen, amongst just being generally scatter-brained & losing them. This same medication was also switched from a smaller dosed medication in the same controlled group. All these factors equaled a complete mess for her prescription history! She would always get upset when picking up her meds at the pharmacy (a Non-Walgreens) location & has been known to be quite rude to them. After getting her some help for her depression, her Dr. & I came up with the solution of me keeping her pills (as I'm her P.O.A.) & dispersing them to her by the day, to help her stay on track. This strategy worked well, though by that point, she wanted to switch pharmacies. After that same pharmacy misfilled her medication & had me also bewildered, I agreed with Mom that we should maybe switch. To be fair, my knowledge on this type of controlled medication was quite limited & I'm still learning. I went to the Columbus, IN National Rd location to transfer her script, as we were in town car shopping. The Pharmacist there told me he couldn't fill it yet, as we were a day too early. He was professional & helpful, pointing out the 2 varying dates on the bottle I had. I had looked at the wrong date. I thanked him & went to the Seymour, IN location the next day. I am from Seymour & it was my closest location. After waiting till around 10:06 (Pharmacy is supposed to open at 10, the female Pharmacy tech was also waiting on him), the Pharmacist strolled in finally, looking unhappy to see he had me waiting, as well as an elderly gentleman customer. He slammed the pharmacy door & didn't say a word to any of us. The windows were opened & the Pharmacy Tech greeted me nicely & took my info. I shopped for a bit while waiting, then sat down in the waiting area. The elderly customer had gone by now, but a new one was walking up just as the Pharmacist, Dale, called my Mom's name. Without further ado, he proceeded to make what seemed to be a public announcement, loudly stating he could not fill it. When I asked WHEN he could (thinking my date confusion had me still confused), he said "Never. This prescription has suspicious activity & you've attempted a transfer too many times. I will never fill this". When I attempted to explain that I'd gotten confused on the dates & just recently began filling them as my Mom's P.O.A., he made it clear that he wasn't listening & did everything but scream "you're a worthless, lying pill head" at me! I am a respectfully employed customer with an absolute clean record & this man managed to leave me feeling like dirt on his shoe! I've honestly never been treated that badly in my life! The utter embarrassment of his demeaning "public announcement" left me near tears & shaking in anger! I understand that there are people who DO lie & try to fraudulently fill prescriptions. I'm sure it's awful to deal with, but in all honesty, his treatment was unacceptable & unnecessary. He could've at least pulled me to the side or even let me explain what all I'd been through! If he left me feeling that badly, I can only imagine how many others he's done the same to! I immediately called my Mom's Dr. & we worked out a solution, but I will be certain to voice my concerns about Dale's unprofessional behavior to anyone I come in contact with, socially or in my field of work.

My physician submitted a rx for Tylenol w codeine #3 for #60. Received text message that there was a delay. I called to find out what the issue is. The gal, just states that its "not covered" and the full price $32.00. I asked her if she ran it thru the insurance and she said she does not have copy of my card. I was just there the week prior for my normal month meds. Well I call my insurance to find out that my MD office has to submit prior auth due to the amount of meds for the month. The pharmacy rep from my insurance asked If I know what the rejection code or what did the pharmacy state? Im just appalled the ignorance of your Walgreens staff. To date, my RX has not been processed and going to get a copy and go to another pharmacy. I done with your company.

I use to buy pennytalk phone card for $10 dollars and allowed me to talk for the whole week and gave me 490 minutes and now I can't find the phone card anymore Walgreens took off all those cards ! Now Im buying this Walgreens phone plus card for$10 dollars and only allowed me to talk for 36 minutes! It's crazy! I will not buy this phone card anymore! This make people to buy more of this cards and expend more money for less minutes!

I have received 5 emails for me to fill out a survey for your company. When I go down to unsiscribe and nothing happens.
The company that says it is sending the survey is mrsur.com. It also gives a web address [protected]@mrsur.com. I've attempted to email this company several times. The email is returned saying it can't be sent. This company is representing your company. I don't know what kind of scam this is but I want it stopped. I have pictures of all of their emails. My next step is to report this to the NYS Attorney General's Office. Please stop these emails.
Lewis J. Abad

I have been a customer at walgreens for over 20 years. I also take my prescriptions to other pharmacies where ever I can get a better price. I took my prescription to your store on Oct. 28 and was given a hard time from a male staffer and told he would not fill my prescription if I did not get all my prescriptions filled there. I get three of my prescriptions from Puplix because they are free and some from Walmart because they are $4.00. I have no insurance and try to get them filled at the cheapest place. I said ok and asked him to transfer them. I came in today to get a refill and I was refused a prescription refill and told from your staff to take my prescription to Walmart and get it filled since that is where I got most of my refills from. I am disabled and can hardly get around so having to come back to your store was so hard for me to get my written prescription. I have a legal prescription and should not have been treated like I was a criminal. So you will never me see me step in your store ever again. This was Store #5327 Lakeland, Florida

I was in the Fairview Road, Ellenwood, Georgia 30294. On 12/3/18 around 6:30 p.m. I asked one of the Walgreen's associate about some water that was on sale. I think her name was Patrice, were there anymore of the water cases in the back because one of the ones that I was purchasing was open. She stated that it wasn't and that there will be a truck in tomorrow. But she could let me have the broken case with 50¢ off. I said "wow that's ok when water is more than that, basically talking to myself she had walked away. She walked over to another associate and I heard her talking about me, saying that I should have taken the 50¢ and that's all she was going to offer and how I was disagreeing with her..I'm standing behind her while she's talking about me..as if I was invisible. All about water! That wasn't that serious, I felt as if it was very disrespectful for her and the associates to stand there and talk about me. I have shopped at that Walgreen's since day one! I left CVS just to pick my medication up in there and to be treated like that with the total disrespect...I'll go back to CVS!