I actually asked different operators what to do in the case when e-center does not pick up. They assured me that nothing can, and I should wait till someone answers.
FYI, I was trying to register for an account, and the system would not let me in. After entering the account number, I was redirected to a verison "cannot be processed" window.
CS definetly took a dive since being outsourced largely to India. Pain in the ###...