Verizon

I have been with verizon wireless for 7yrs and recently recieved a bill for 1555.00 saying me and my wife went over our minutes. When the month before a representative told me that you and your wife are not near your minutes allowed and could get off of the unlimited plan and untilize the plan below therefore untilizing my military discount. i call the verizon they tell me to wait until a certain day to call the financial office so i can set up a payment plan in addition to having a phone bill every month. This is not good bussiness practices because i can remember where i would get an alert on my phone informing me that my bill was due and what i had to pay. I have never had a bill in 7yrs with this company no where near $300.00 let alone $1554.00 in one month Verizon Wireless is a rip off and oh by the way when i called to discuss my bill the representative said oh it happens. Wjile I am on the subject I have had to call 3 times concerning the Droid Thunderbolt just power surging they have sent me 3 phones and it is still surging obviously its the software on the phone and not the phone itself.

BTW to answer your questions

1.THEY'RE SALES REPS...of course they're more interested in selling the make commission they don't make any money by helping you make a payment. So its common sense as to why they care about selling first.

2.They have no reason to be forced to deal with you if you're difficult. You should probably stay home and do your payment there if you don't like it when people don't want to help you when you're difficult.

3.Maybe he just came in for his shift so he needs to get his cash drawer. You know places just don't leave money in drawers at all time that's just stupid so they leave them in the safe and when the sales rep comes in he gets his drawer and loads it in.

4.It hasn't gone anywhere you wanted help came off as difficult and because of that the rep chose not to help you. Want help don't come off difficult if you can't do that just stay home and make the payment.

5.Why should their be one, what you need others to hear your complaining too...how old are we?

6.Oh grow the [censor] up...you don't need an apology or deserve one. Boo hoo you got your feelings hurt sorry but you're not 5 years old anymore you don't need an apology when someone upsets you ESPECIALLY when you're the reason it happened.

In short grow up and stop acting like a damn child.

Holy [censor] that's a HUGE wall.

BTW congrats on wasting so much of your time to write that *high five*

I have an a similiar issue with texting charges. I blocked that feature which required a phone call to do so. I have found that when you change plans by either new features OR new phone their system automatically resets and viola texts start coming through which are charged for. This in spite of the customer never requesting that feature be added back in. One thing that works is legal action. It may sound petty, but for those who consider the principle of the matter to be that important taking them to small claims court works. It will cost you to file, but they have to dispatch lawyers to court to respond or loose. Customers need to have a good case though as courts may dismiss the case as frivilious.

I do have another issue. It is about the Verizon Wireless Store in Huntsville, Al on University Drive. I submit this as Verizon's has no bonified online complaint form to submit and customer service representatives send an email to District Supervisors and Store Managers at the same time for review. I have chosen to pay my bill with cash the last three months. My first trip to pay my bill in person was meant with being directed toward a kiosk machine which does not take cash. I said I have cash and a scramble ensued as they were not prepared to accept cash. Ok, I was patient saying nothing and waited a few minutes for them to locate an individual who could open as cash drawer. On my next visit to pay in cash I went straight to the counter to pay. I gave the gentleman my cash and instead of giving me change He TOLD me he was applying my change to my bill. I made on objection. The third visit was a fiasco to say the least. I purchsed a money order this time for payment, went to the store and was greeted by a lady who I later found out was an Assistant Manager. She saw my money order and said, "O a money order", at which She went looking for someone to access a cash drawer. She was not rude but trying to be helpful. It seemed like longer but less than five minutes later a man came out with a cash drawer, raised his keyboard as if to log on. The computer appeared to be slow. He said nothing as a way of greeting and after a minute or so made mention that the computer was logging him in. He seemed out of sorts and perhaps "put out" at his task. The reason I purchased a money order, which obviously requires me to have CASH was to get away from being TOLD my change would be applied to my account. One can question why I do this as oppossed to simply paying online. It is a matter of MY choice whether you agree or not, that is all I will say! This man appeared to be more focused on other things leaving the desk several times while waiting for the computer to log-in, all the while no further interaction took place. He acted as if this was an inconvenience. When the computer came up he took my payment and then demanded my drivers license for verification. It was in my car. I told him he could take that and that I remember my information on the drivers license. The response was, no it had to been seen. I felt criminalized. I told him, quote "you can take my damn money order as I had to pay cash to get it" unquote. The response was "don't cuss me" and that exactly. I then said that the use of the word damn was not said toward him, but in reference to the money order, and he could take my money order. The respone was, quote "we are done here" while raising the open palm of his hand fingers pointing upward to dismiss me. I was insensed, calling customer service with no satisfaction. I ws NEVER informed as to why a drivers liecnse was required UNTIL after the customer service representative I was on the phone with made SEVERAL attempts to call the store Himself without it being asnwered. He asked me to go back in the store and give MY phone to them to speak to them. That is when I learned that the lady He spoke to using my phone was an Assistant Manager. She explained to Him that the bank requires the information on the back of the money order for deposit purposes. I left the store deciding to mail the payment instead which I immediately did. As a side note I noticed several employees walking in for what appeared to be to go to work. They were all neat in appearance and well groomed.

Verizons Wireless had a stated purpose of 100% satisfaction. I have several questions for that store or Verizons in general:

First) Why does it appear that store personnel are more interested in "selling" something and not taking care of ALL customers? I have used their service for around seven years now, without more than a hand full of dissatisfactions. I am a plumber which has been in several thousands of homes working and KNOW what "attitudes" look like.

Secondly) Why does Verizons hire arrogant put out non-communicative store personnel? Their customer relations suffers in allowing this. If they can't deal with difficult customers they need to find a different job...I have been required to find different employment myself.

Thirdly) Why when the store is open are the cash drawers not readily availiable without wait? This speaks of untimeliness, unpreparedness, and can be viewed as store personnel being inconveinenced as to wait on ALL customers in all circumstances .

Fourthly) The appearance of well groomed individuals is good and no doubt does much to allow more sales yet the appearance or lack of appearing to meet the needs of all customers is wrong...Where has customer service gone to?

Fifthly) Why is their not an online complaint form and a response to that?

Sixthly) In understanding the Verizons system of complaints and the presentation of complaints to District Managers and Store Managers where is MY apology from either of them for allowing this to continue to happen?

Verizon Wireless has announced that it will pay refunds totaling about $90 million to 15 million cell phone customers who were illegally charged for data sessions or Internet use. Customers will reportedly receive either credits ranging from $2 to $6 on their Verizon Wireless October or November bills or, in the case of former customers, refund checks.

The FCC had received hundreds of complaints about unauthorized charges from the telecommunications company's customers spanning the past three years. Customers claimed they were charged for data usage or Web access when their phones were not in use or when they mistakenly pushed a button that was pre-programmed to instantly active the phone’s Web browser. Since early 2009, a number of publications, including The New York Times and The Plain Dealer of Cleveland, reported that customers had been complaining of the charges but had often been ignored by Verizon Wireless.

I was charged at least $30-50 over 1 year time for data charges that didn't exist, that we never used on my son & my daughter's phones. I was able to get most of them removed after a LOT of complaining. This was only one of MANY issues I have dealt with from Verizon.

I personally never check my bill my bill is fine and im sure Verizon isn't trying to screw me over and the reason is because i don't wear a tinfoil hat and feel the world is out to get me and when i get a 1.99 which apparently is SO MUCH MONEY i run to the district attorney and piss and moan like a child because im a damn idiot. No you did something you got billed stop whining about trivial crap.

As a final post to my previous complaints about unexplained data charges: This past week, I received a call from the Verizon management team. They were responding to the complaint letter that I sent to the FCC. I was told that on 12/06, my plan had a block placed on "all national access" and that I should not have data charges on my phone lines again. It is amazing that I had been trying to get this blocked for months and kept being told that it could not be done without preventing my phones from being able to send and receive pictures. The management person told me that Verizon discourages the national access block because it does interfere with the capabilities of the new multi media phones but it can be done on a case by case basis-as need be. I guess this means that if you raise enough cane and write enough letters that they will do it as a last resort. I am satisfied for now. All I wanted all along was to stop the ripoff data charges. Good luck to everyone else.

I "had" emergency plan which was only 20 dollar a month with 100 minutes monthly. I got a mail from verrizon to change to famiily care plan for only 70 dollars a month so I switched to that and went under my mom's plan, she "had" the 39.99 plan a month.
A month pass and my mom gets a bill for 93.06 .. So a 70 dollar plan has becomes 93.06. I called verizon to ask why the bill was so high. They didn't have an answer. Im just tired of their games. So I just cancel my phone. I now use my home phone.

Good thing I'm not using Verizon now, I switched to T-mobile and it is much much better.

Verizon Fios pulled the same stunt on me. I should have been out of contract with Verizon as of 09/20/09. My original FiOS HD package was supposed to have "new channels coming soon". One day I noticed that new channels had been added but that I could not get them. I called Verizon to ask why on 12/04/2008. My service was subsequently upgraded to something called "Extreme" and my contract extended to 12/04/2009. I did not realize that my contract was being extended; I got nowhere arguing the point with Verizon. There is no way I would have agreed to a contract extension . To add insult to injury, the new channels are useless.
This is a deceptive, despicable practice and ought to be illegal.
Comcast has offered me a great deal, but it is, of course, a limited time offer.
Even if I can't get a great deal from another service provider or if Verizon offers me a sweet deal, come December 4 2009 I am cancelling FiOS. Customers do not like to be decieved. Guess they'd rather attract new customers than keep the ones they have happy.

Lol did you sign in at the self service kiosk at the front of the store that says "PLEASE CHECK IN TO BE HELPED"... cause if you dont they wont help you lol... maybe it was a discrimination for a lack of reading ability... like all big businesses as long as you have money they are willing to take it, don't think cause you are racist they are...

Yeah, considering Verizon Wireless now offers plans that include mexico...that really shows they hate Hispanics. Give me a break. loser.

Give me a break. It's always about discrimination. Get a life!

Actually when you enroll onebill with quest its quest that is responsible for sending out your bill you should have contacted them

when you signed your contract you agreed to the terms and conditions. it cleary states in your customer agreement all charges you will be responsible for. did you bother to call when you were not recieving a bill. did you think oh they didnt bill me maybe im not getting charged. it is the consumer responibitly to pay their bill. verizon offers several different ways to check you balance and make payments as well. verizon.com and verizonwireless.com are very hepful when you want to keep track of you monthly statements and payments being made. you can also find you customer agreement and read it at anytime at verizonwireless.com

CommonSense is correct, I think he works for verizon. You need to read the fine print on ANY contract before you sign it, ignorance of the fact is not a good defense. Oh, and don't wait for your statement do it now, and say the service is not what you expected...

VZW clearly states all terms and conditions on the contract you signed.
You did READ it first.. right.. or maybe you were still drunk at the time.

The terms and conditions are clearly stated on the contract you signed. You did READ it right?
Maybe you were just still drunk at the time... but that's no excuse either.

Title: SAP functional AP Resource with 9+ Yrs. Exp (Only H1Bs)
Location: Dallas, TX & CA
Duration: 6+ Months

Must Provide Visa Copy At The Time Of Submission

Good overall FI/CO experience is a plus; but must have in-depth AP experience.
SAP AP Functional,
Conversion Experience and interface Experience are required.
CAN YOU BELIEVE THIS ### FROM VERIZON ONLY BECAUSE THEY DON'T HAVE TO PAY OVERTIME

not only are the people holding the H1B visas hired over a US citizens, but these days Student visas are easily converted to H1B visas and can easily enter the workforce

I see a lot of this in my Verizon office. Many H1B Employees who not only seem to get preferential treatment, but I actually had a Director tell me that he "Could not even consider RIF'ing one of the H1B EMployees because "they could get deported if they loose their Job". This was regardless of any status, skills, years on the job, performance, etc.
I was told that my Manager made a statement that he "prefers to hire and retain persons here on H1b Visas because "people from India middle eastern cultures make better IT Professionals". It is disgraceful that I have to consider that my job is less secure than another person whom is here on an H1B Visa just becuase of their status and prejudicial bias by a
Manager. I have seen preferential treatment for these Employees first hand. I have nothing against any of these Emplyees and I look at them in the same way as any other citizen, many of them are my friends.

It's incredible how many Jobs have been outsourced oversea's by Verizon and not only how it has hurt Americans job wise, but in customer support dissatisfaction as well. This H1B Situation seem to be just another side of American Jobs going away, only not always overseas, right here as well in some respects. I know that a lot of the money made here by H1B persons goes right back overseas to families in other Countries from what they tell me.

When the U.S. Government states that it's concerned about Jobs and the economy, can we really take them seriously ? Is it the American people that they are concerned about helping, or just big Companies/CEO's and persons here on H1B Visas and the economies of countries abroad.

I disagree with this .. as where i work ( verizon business ) in maryland .. they have just last week lay offed most of the Indian foreign workers .. but they have retain citizens ... and trying to push citizens in the projects where even their skills don't meet the project requirements ...

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

I have used Verizon wireless service for two years. Will soon be cancelling their service and return to painfully slow dial-up because of Verizon's continuing refusal to address what I consider to be a major issue with their service...unable (unwilling?) to provide their customers’ with real-time data usage information.

Example: It is now October 25, 2010, 12:26 a.m. EST. I just checked my date usage through Verizon’s VZ Access Manager. My data usage is showing 4, 528.912 MB as of October 22, 2010. That’s a three day time lag! I for one find this unbelievable considering current technology. I have consistently inquired/complained for the last two years about this and the only response I receive is, “Verizon has no control over their partner’s (Vodaphone) service. Baloney. This is just another Verizon ruse to dig deeper into their customers’ pockets knowing full well that many customers will accidentally exceed the 5GB limit because usage information is so delayed. Their continued pattern of deceit is evidenced by their recent $90M refund debacle over bogus data charges. Check out the CNET article written by John Paczkowski dated October 3rd.

Like many other users I consistently hit the 5GB limit well before the billing cycle end date sometimes by much as two weeks prior. At that point I’m forced to drive to my local public library to check emails because exceeding the monthly limit is painfully expensive. My downloads/uploads are primarily Flickr photos, software updates (Microsoft security and two anti-virus softwares) and reading emails. Rarely if ever do I access YouTube and iTunes. The Rep I initially spoke with assured me that 5GB would be more than enough to meet the "average user’s” internet access needs. NOT!

Yes, for those of us who have no other access to high speed internet access Verizon is nice but extremely expensive. I say expensive because virtually every month I am unable to access the net for one to two weeks prior the end of my billing cycle. That relates to two to three weeks worth of net access for $60+ monthly. After inadvertently going over my monthly limit one month to the tune of $260 I find myself in a constant state of paranoia when I’m on the net. And Verizon’s continued refusal to provide it’s consumers with real-time data usage information just adds proverbial fuel to my paranoia!

For the recreational internet user Verizon is an expensive “hobby”. If you have the disposal income, great. But I’m returning to dial-up at $10 a month and bank the remaining $50. At the end of 12 months I’ll have $600 to put toward a new laptop. For me the bottom line is Verizon’s apparent unethical practice of providing real-time usage information.

I have a verizon wireless usb for my home computer. I was unaware of the 5GB monthly usage. I checked online and found my current bill was $3800. I call Verizon and was told this was the 4th time I had gone over my 5GB limit. Verizon said they will refund up to 3 overages, but after that you are responsible for the bill. The Rep said I had been sent a letter of each overage and a phone call. I told her in no uncertain terms, this did not happen. She spoke to her supervisor and reversed the charges, for the last time, she indicated. In 3 days I received a letter restating that fact.
I did look on my account on line with verizon and there is a tab on chorrospondence received from verizon. There were no other letters sent to me about my overages, the new letter I had just received was posted.
I am watching the usage and noted the previous complaint about how the meter is caluclated. So you really don't know till the end it seems. It is $140 early termination fee to cancel this service. It will not work will my home use. You are really limited on your use of their service. I told my family not to send unneccesary emails, no jokes, no attachments. No watching online tv, no you tube, no downloads unless necessary. I disconnect after each use. I am still at the 5GB limit. It is just my Husband and myself using this connection.
I have 2 additional cards. One for my laptop I take with me to work. And another for my neice while she is in College.
Be careful of downloads using this service. Ares Ultra will put you over fast, Itunes also.

I agree, "I Have same Problen with Verizon. I want to contact the Attorney
General of N.J, But a want to know, what to do.
Please I need Your Help."

Verizon is Rapping the American hard working people of this great state with no proper reach around!

kennyjhunt@gmail.com

I have Verizon FIOS in Virginia. I just got a bill in which I made two direct calls to India for a total of 52 minutes. Verizon charged me $352, plus there appears to be an additional $50 or so in state in federal taxes related to the calls. This works out to approximately $7.70 per minute. I am very upset.

I was so annoyed that I called them back to harange them some more. This time I got a more decent rep and after much arguing that this was a ridiculous charge, I also mentioned that I had missed the new $150 rebate by only weeks when I signed up for FIOS and that they are now advertising $75 per month for internet +tv+phone on their website and that I was not very happy about any of this. I told them that I was not going to pay the $55 and that I had options like cancelling and going back to Comcast or just cancelling FIOS, paying the early termination fee and then immediately signing up for FIOS again because that would be cheaper than continuing with them on the current basis.

Amazingly, the rep said the internet promo for "Internet +TV+Phone" for $74.95 was really not true because when you try to do it, it is really only for two of the three. Which would be, well fraud, but nobody seemed to have a problem with that!

So the rep says wait a minute and a woman comes on the line and says she will give me $30 off my bill for 6 months. Apparently the magic words were "I am thinking of cancelling the service and going back to Comcast".

A Verizon supervisor came to my home eleven days ago and, without giving me any advance notice whatsoever, cut up my shrubs and left a mess strewn across the sidewalk for which I could have been fined or sued if anyone had tripped over it. The only reason I found out what had happened was that my next door neighbor had received a note from the Verizon supervisor, Barb Simco, (whom you would think would have more sense) informing her of what they did. Why this Verizon employee did not simply come to my house and ring my doorbell to let me know what she was about to do is anyone's guess. The fact that she had to gain access to an obstructed telephone box is understandable, but the procedure in which this was done was incredibly sloppy to say the least, not to mention totally unprofessional. Apparently someone in the neighborhood was having telephone service installed and this had to be done through the box on my property. Upon calling the phone number that was left in the note by Ms. Simco, I got nothing but a full voicemail box, so I wasn't even able to leave a message, and of course all I got was the runaround from Verizon when I called their dozens of 800 numbers. So here are several pics of the damage that was done (and this is after I'd gathered all the cut branches from the sidewalk and placed them back with the rest of the bush, but these branches are dead now and will decay soon), and of course it will cost at least 50 dollars to have all the dead brush hauled away because these thoughtless wonders wouldn't simply haul it away themselves. It makes no sense. They'd obviously brought the equipment needed to cut up my bushes, so the least they could have done was bring the equipment needed to clean up the ridiculous mess they made. Before this incident, I had actually been considering becoming a Verizon customer in the near future. No way would I ever trust them now.

So you noticed the lights problem on March the 1st but didn't attempt to do anything about it until the April.
Then you left your dog outside at night KNOWING there was a problem. You bare part of the responsibility.

I had the same problems with Verizon customer support. They are the worst in the business. I made a few calls and the Verizon rep hanged up on me. I had one that acted so helpful in the beginning and after reviewing my account, "thank you for calling Verizon. Good bye."
I did not get a chance to say WTF? The Verizon customer support supervisor is a waste of money for Verizon. Supervisors are front ends for managers. Managers do not interact with customers according to the supervisor. I am glad that I ported my home phone number from Verizon landline to AT&T cell phone - $10/month on family plan. I used Xlink to connect my home phones via blutooth. All I have to do now is shop for Internet and TV bundles.

Stay away from verizon fios. I have had no internet for past 3 weeks. I have tried to contact them numerous times just to get transfered over and over again, and then get disconnected. Their lines are broken. Noone takes responsibility and noone cares and noone will help you. It is mismanaged and rotten company that has gotten too big too fast. Stay with your existing carrier, TV of internet service. I would like to say bad customer service but there is no service and they charge you automatically so I just have to end my contract and pay them donation :)

Just stay away from verizon its that simple really! Listen to the advice.

Stay away from Verizon FIOS. I have had the phone/TV/internet freedom essentials package for several months. I have no trouble with the phone (not cell) and minor trouble with the internet. But the TV makes up for it in constant problems. This does not include the utter frustration when trying to contact Verizon customer service by phone. Be prepared for long wait time on "hold" and poor ultimate results.

It's all in the DVR for me. Live TV viewing works okay. We record and watch 90% of our TV viewing with the DVR and FF through commercials. There is constant trouble with a variety of the DVR functions. Minor things like video freezing while audio continues on after fast rewind. Random video tearing and audio dropout. Play button frequently doesn't respond during fast forward.

Major DVR problems include incorrect, "hard drive % full" indicated. Hard drive may show 60% full with only two hours of HD recorded. Scheduled programs (to be recorded) not recorded at all or shown as recorded but content not there. Some recorded programs mysteriously deleted before they are viewed.

I have spend much time learning how this DVR works and know it well. It's not me. I'm a retired electronic engineer. This is not rocket science we are dealing with.

I have replaced my DVR twice in less than three months. Some work better than others. Each reacts differently but none operate flawlessly. Some flaws are eliminated while some are added depending on which DVR. I get no real help from Verizon on this situation. I have taken each unit back to a Verizon super store, they are cooperative and respond, but the problems continue as does the dissatisfaction on my part.

I regret leaving Comcast as bad as they were... this is worse. My two year contract prevents me from switching back.