Verizon

My phone service was deactivated and two days later, I called to reactivate it on a plan for 2 lines for $60 which I buy for my son and myself every month.

Not only did I have to call numerous times and have the phone line dropped, but also in calling over and over again, deal with people who seemed to have a condescending attitude. I feel that I am a patient person. I have eight wonderful children. I understand that the person with whom I'm speaking is not at fault at all. Rather, I assumed that the person that I was speaking with could read my account and when she asked me if I wanted the same plan that I used last month in December, I agreed.

It took me 4-5 restarts of my phone to get it to work and I thanked her and hung up. It was the weekend. I did not realize that my son's phone was not reactivated until the next day, but it was the weekend.

I have called for two days straight. After the call back (call #3) they disconnected my LTE calls, and denied that I had made a payment on the 7th of January, which was contrary to my bank balance. The fourth person I spoke to told me that my son's phone was not active and that I did not make a payment. Then he said, 'Did you want to say something?"I did not think I heard him right and asked him to repeat it, and he did. It was an odd remark, in my opinion. I responded with courtesy and told him that I will call my ban ki and cancel the transaction. I found out from the bank today that they cannot do that because it was already processed and paid. So they told me I'd have to call back &"battle with the company".

I called and was directed to a supervisor or manager named Lord and after one minute, the phone call (611 on my son's phone since mine was deactivated) was dropped. I called back and a lady researched and said that my account was fine and that I had paid for a $60 single line plan. I told her that I understood because the person with whom I puke with had given me this info. She repeated it twice more for some reason as though I did not understand her words, I told her that I did not want to waste her time and that I had to go and pick up one of my children from school and she offered to call back in 15 min, but I reminded her that my LTE calls were deactivated and that my son's phone was not active.

I sat in my car and tried texting for help but got a vague run around without any help for my unique situation.

After several more calls where a rep told me that I could not get a refund and a dropped call with Eduardo, a supervisor, I was directed to a lady supervisor who let me know that I could not get a refund because I have used the data (my Wi-Fi was not working-I had to use the data instead). An additional service for my son's phone will be $30. I did not know of the price increase or that this would be such a hassle to deal with. I will be writing more reviews of their terrible service and the inability to be flexible and since it is a corporation, one knows that it usually boils down to administration approval. There was none. No compassion or sense of care. I even heard one women talking as I was on"hold" saying that she did not care and referring to my case and then speaking another language which I did not recognize.

I will be looking for plans at other companies. Nevertheless, Even if Verizon is such a behemoth corporation, they will not last long if another more just company serves its people with more kindness in addition to quality services.

On January 3, 2023 two of the 3 telephone lines I purchase from Verizon stopped being able to make calls even though Verizon technical support says that both phones for those lines should work fine with the recent changes in Verizon's network. I have communicated with Verizon on this issure and they have not been able to fix the problem. Both phone lines can text, but incoming and outgoing calls are not working. Since Verizon can't figure out why the lines are not working, they try to encourage the purchase of a more expensive phone. My complaint is that our Galaxy S5 and Galaxy S7 phones were supposed to be compatable with Verizon dropping 3G because they are 4G. I have been a Verizon customer for more than ten years, and was led to expect that our phones would continue to function as usual. Now that Verizon is singing a different tune, I think they should provide a 4G phone that will work. After all, we don't even have 5G in our rural area. At the least they should provide an accurate list of 4 G phones that will work now that they have changed things.

this is by far the worst customer service i have ever experienced. i ordered cameras and tracking devices on 12/19/22 i received such devices on 12/28/2022. proceeded to get them professional installed via recommended by verizon connect with best buy geek sqaud. on 1/02/2023 had such devices installed and paid 189.00 to find out that the cameras do not work and will not connect to verizons platform. spent a total of 6 hours and three days trying to get replacement parts and appointments made for there provider to come out and reinstall and troubleshoot the issue. called to confirm appointment and there was no such appointment made but one replacement part was sent. spent another 3 hours today to get things resolved got disconnected 3 times and still have to re submitt new ticket for them to come out. this has cost my company money to sit without ELD and cameras Verizon connect needs to get there company in order because they are on the verge of loosing a customer.

I have power of attorney for my parents. Dad is 80 and Mom 78 with Dementia. They lived in Orangeville PA. (rural area and 6-10 hrs from family)

In Feb of 2022 my father fell and broke his femur bone. He was in rehab through April of 2022 then relocated to Virginia to a senior gated community to be by family to help care for them and be close to the Veteran's hospital for his care and medical facilities for mom.

While by dad was in rehab and we prepared for the move I began to close all the accounts for his residence in Orangeville PA. Verizon was one of the accounts. I sent in my POA, as with the other creditor, to be able to contact Verizon in my dad's behalf.

They requested a Pin number to access the account. The Pin number I located in my dad's record's, did not match what Verizon had. I responded that I could give them other information to verify this was my dad's account such as-date of birth, all or part of SS#. Verizon would not accept.

Next step I had my dad call from rehab as the account owner. Same response. Without the PIN # they would not access or close the account.

We requested to speak to mangers and received the same answer.

I continue receiving invoices and I keep sending them a letter that the account is closed.

I have sent letters to the billing correspondence address as well as the address invoice payments are sent to.

I was recently forced to purchase a new 'router' device from Verizon because they claimed that their new technology would not support the old router I have owned for years. I wasn't going to even unpackage the new device until I had a problem and was forced to start using it on January 2. After a call to them, I got it to work but since then it has been nothing but slow and won't let me watch a single video without stopping. I get messages that state that my 'bandwidth' isn't good enough. I was having no problems before they forced me to buy this new device for over $350. I have been a Verizon customer for about 14 years and they sold me on 5G around 7 or 8 years ago that wasn't even available where I live. It is very difficult to get a human being to speak to when calling their number and when you do finally get one, they are plainly brainwashed to spout the Verizon company line of [censored]. Verizon is in my opinion a criminal organization intent on taking as much money as they can get out of no less than myself. I believe that they are increasing my bill by around $20 a month for this horrible service.

Have been a customer for many years. Now I wish to change cell provider and I need a Transfer Pin. on January 4, 2023 I was told to text "NTP" to 611611, no response. Called customer service they finally reported that in fact 611611 was not functioning! Then I was promised by customer service that a text would be sent with the PIN and also an email would be generated. Neither has occurred.

Now January 5, 2023, customer service again tells me to text NTP to 611611. Again nothing happens...no PIN generated. Then I was told that by customer service rep #517460 (Christine) that my recent attempts to use 611611 has resulted in my locking the 611611 function and that I must wait 24 hours for it to clear! (Honestly, that is what she said!).

When I asked to speak with a superior she said that was not possible.

I simply want the TRANSFER PIN...please!

Your fraud system is good. But follow up is HORRIBLE! YES HORRIBLE!

My account had 3 single purchases made to it beginning of December 2022.

I was contacted and fraud was stopped. Pending purchase was to be lifted.

NO! It was not.

I have been at my Verizon store 4 times totaling about 20 hours. No satisfaction.

Manager calls support. They transfer. They transfer. They transfer. Then left on hold.

Now I call and it just rings.

Today is the last day of the buy more program.

WHAT ARE YOU DOING TO ME? I have been a customer for about 20 years.

So, by your records fraud purchase has been removed. Try to place an order and it will not let you because purchase pending. Very Very MAD

Elia H Doberstein [protected]

To Whom It May Concern;

On the afternoon of November 30th, 2022, I went to what I thought was a real Verizon store at 2699 North Forest Ridge Blvd, in Hernando, Florida 34442. Their phone number is [protected]. To my surprise, they sell Verizon items, because they are authorized retailers. So don’t be fooled.

I was greeted and assisted by Nicole. We reviewed the different products, as I was going to be a new Verizon user. I had been to T-Mobile and never had an issue, but unfortunately due to my relocation, Verizon is the only provider that works in that area.

Facts:

1. I worked with a young lady, named Nicole. I made one phone call to my friend, Craig to help me with some initial phone choices.

2. I was going to be a new customer with the opportunity for free (not so free) equipment.

3. Chose Google Pixel 6, Samsung T227 Galaxy Tab A7 Lite, and Google Pixel Watch.

4. I was told there was a restocking fee of $50 if I did a return.

5. I switched the T-Mobile number that I had for years to Verizon

6. I did not know I was going to be charged for three lines, each device having its own. This was not discussed. To my surprise, this is what happened with a charge of over $277 for phone line services. Second surprise.

7. I went to Verizon in Hernando on Saturday and I was told that the exchange could not happen due to computer issues, it would be two or three hours. I went to the store with my two friends, Craig and Jessica. Craig asked the Sales Rep about earbuds and the rep was able to look them up. He also said that the folks that were sitting and waiting were waiting on their phones. I should come back and see Nicole on Monday. Seems like if there were computer concerns, everyone would have to come back. He told me to just see Nicole. I should have been assisted. It felt like I was being brushed off by someone else. Very sad, as I am disabled and it takes a lot for me to walk into the store.

8. When I returned the devices on Monday, there was a $50 charge but not for everything…$50 for each device. This was a surprise to me. Nicole came over to another salesperson, who was working with me (and I brought my friend, Jessica again) said to do the return, and walked away. She was not nearly as nice since I was returning everything I had purchased. She was very nice to me upon the purchase and I even said that to her supervisor. Sad, now that I am no longer a customer, to be snubbed. That same supervisor came over to the desk, where I was being helped by, I believe Michael. I can’t say for sure, because my refund paper works says, Nicole and Henry. He spoke to my friend, Craig who was trying to explain that I had no clue about three restock charges. Henry said that this is policy.

9. I purchased a charger, screen protector, and case. I was able to return the case but had to eat the cost of everything else. Apparently, you cannot credit or return accessories. I did not know this. Not never had an issue with T-Mobile.

10. After sitting for what seemed like hours, I had to pay money to upload the information from my Verizon phone back onto my T-Mobile phone.

11. I have to remark, the sales clerk even had trouble getting a hold of a Verizon customer service rep on the phone. After all of this was completed. We left

12. I called Verizon and spoke to Lisa, who was very concerned about how I was treated as a customer, especially since I am disabled and it is very difficult to sit or stand in one place for very long. She said she would get me a refund and have me put back to New Customer Status. We would discuss sending me a phone and I would be reimbursed my money. The only thing I had to do is turn around and drive back to the store and make sure that the equipment was listed as returned. She could not help me with the three phone numbers still being active. This was supposed to have been done in the store. So, once again, I am back at the Verizon store. The same gentleman assisted me and my friend, Jessica. He said it was taken care of on his end and documented that Lisa did not see it obviously. He called Verizon. While we were sitting in front of him, the Verizon phone rep, put our salesman on hold, then another person got on the line. Our salesman started talking to him and the gentleman on the phone RUDELY suggested that our sales rep was racist. This is happening in front of us, the customer. Michael (I believe that was his name) was very professional. Told him he was going to hang up, get a different rep and report this. They exchanged words and Michael hung up. Our salesman was wonderful and professional. He apologized for the phone rep's behavior in front of us. Appalling. Lisa (Verizon Rep) did call on my friend, phone since I didn’t have a phone at this point.

13. I was there till 5:30 pm now and left to go home. I arrived home at 6 pm, in the dark, when I have issues driving, of course, this was very bothersome. All this time was spent trying to just get a return and a new phone. Never in my wildest dreams did I expect to spend six hours total at this store. So, now I am home and getting T-Mobile on the phone. I had to use my friend, Jessica’s phone because I clearly needed to get my service back and I can’t be without a phone due to my disability. (She lost work pay by staying with me)

14. T-Mobile was incredible. The problem was, I was never given a transfer pin. So, I called Verizon and my T-Mobile rep was going to call me back in twenty minutes. It took longer, but I did finally get a PIN. I gave it to my T-Mobile rep, but it was wrong. Another T-Mobile person was patched in to help. I called Verizon back and I had to have T-Mobile Rep, now Ann on the phone. The rep from Verizon did not understand, I could not get anything texted to me for verification, because I didn’t have a cell phone. I explained this several times. I kept asking for a supervisor.

15. Note to all, I must have asked for a supervisor on every call and no one was available, ever!

16. Now, back and forth with Verizon to verify me, finally happened, but not without tears from me and my friend calming my nerves down. I was never treated so poorly in my life. I tried to explain I needed my phone back on tonight. My friend missed work due to this situation, because she could not leave me without a phone to make these calls to Verizon, which should have been taken care of when I left the store to give to T-Mobile.

17. Finally, and thank God for T-Mobile, I was able to get my old number back. But they said they would have given me a temp number due to the fact I have physical limitations and really needed to be safe, I needed a working phone.

18. Exhausted and in pain from what I was put through, I decided to wait till the morning to speak to someone about finding this “LISA” to get me reimbursed and talk to me about the treatment that I received. She was appalled. She said this is not how Verizon handles business. Apparently, Lisa was wrong, because it was the worst customer service e I have ever experienced.

19. Today, December 6th, 2022…I made many attempts to call Verizon to have someone assist me with this issue. Never a supervisor is available. I was told to write Verizon. It talks about three to five days for even a response. I took the address, just Verizon, PO Box 408, Newark, New Jersey, 07101. They will be getting this letter.

20. I was told that Lisa was being asked to call me. It is 6:40 pm and no call from Verizon. I will be going to Verizon in Brooksville on Friday to see if someone can help me face-to-face.

21. Money lost, treated so poorly, and taking forever to get anyone to answer the phone at Verizon. No customer service.

22. So, here I sit, back with T-Mobile, but I am moving on Monday to an area where the only cell service that really works there is Verizon. I cannot afford to not be a new customer, as their plans and phones seem to be the most expensive out.

23. I will be going to my bank to dispute the charges. It is so sad this experience has left me wishing I have to be with Verizon. I wonder if others are having issues.

In closing, I wanted to be very clear about why I am so unhappy with the product and with the lack of customer service, I received. The staff knew I was struggling in the store, due to my physical changes. I explained that same scenario over the phone, but no one cared. It just seemed scripted. Very sad. I have tried to do this complaint by the protocol, and chain of command and I have hit a brick wall. No one cares. I have tried to be polite. I did cry on the phone because I am out a lot of money and I don’t have a phone. I understand policy and procedure, I worked in administration for a large portion of my career in healthcare. I will be complaining to the Better Business Bureau. I will be going on social media to let others know about my experience, so they don’t have to go through this. If you don’t have to use Verizon, I would stay away. My own personal experience. I will be contacting a consumer protection agency to see if they can investigate this situation.

I am sure there are people out there that enjoy this service. I wanted to be one of those customers, but sadly, that did not happen. So, I am in a situation where I am moving on Monday to a place where I can’t get phone service, I am disabled, so this should be interesting. If anyone has any ideas, I would love to hear them. Please send me a message on Facebook or Instagram.

Anna Milsilvio or Annawrites11114. Those are the names I use for my social media forum.

PS the reason why I returned the Google Pixel-worst phone I ever used. The sound, picture taking and when I would speak with anyone face to face, the picture was awful.

Update: December 8, 2022-I called Verizon again, in an attempt to get this situation resolved. I spoke with a wonderful representative, Keon, who worked with me for over an hour. I could not get a supervisor no matter how much I tried. Keon spoke to a supervisor and we went back and forth on trying to get me my funds back. It was only when I said I was going on social media and contacting the news station that there was any attempt to rectify this issue. I was told I would get a refund, that this is not how Verizon treats their customers. They would refund me in 30 days. This was unacceptable. The best they could do when I told them no, I want my money now, is that the refund will be in five to seven business days. It will be put back in my bank account. I still was not able to talk to the supervisor who approved it, but they would refund me. So, we will see in five to seven days if all my money is returned. I was also told that no one deactivated the phone line to the tablet and I was still being charged. Keon fixed that and was going to have the total bill wiped out. I was told three times this was taken care of and it was not. I am so disappointed in the whole situation and the treatment I received. I am still going to post this all over social media. I will update you if I actually get a refund. Sad, they were all eager to take my money, but when I need assistance to correct all of this, no supervisors, long waits on the phone, and when they say something is taken care of, it was not. I got a call yesterday, to say I was delinquent in my payment, the payment that was taken care of by the Verizon reps. Sad.

It is now January 4th, 2023 and I still did not get my reimbursement. I have been lied to, brushed off, and treated as if this doesn't matter. I was told I was going to get a direct deposit, then a check mailed to me and then it wasn't submitted and then I was told it would be five days and I would get my refund and then I called back and was on the phone for over an hour and forty minutes and I was promised I would get a check in three days. Nothing.

Are you people really this heartless? Today, my Straight Talk service (phone & text) stopped UNEXPECTEDLY, WITHOUT NOTICE NOR EXPLANATION! Which, is even more reprehensible given that it's winter in Iowa & without a working phone/service, many are, indeed, risking life & death should their car get stuck or some other problem arise that they should need help! Not to mention, those, like myself, who take care of a parent which, likewise, puts her life in serious jeopardy as well should there be a health emergency! So, for the love of God...PLEASE RESTORE THE SERVICE ASAP as it is simply making you look heartless to the many Straight Talk customers (like myself) who desperately need & depend on this service...THANK YOU!

I moved my wireless service to another carrier. When I did that, my account was transferred under my ex-wife's account. I was asked to pay the final bill and I am unable to login online and do so because of the account mistake. I tried to pay in person in a store and the person there was inept and couldn't find my final bill, said I appeared to owe nothing. The people in online chat haven't been willing/able to help since I no longer own that account, even though I am trying to pay them. In one phone call, the person was nasty to me. I finally received an account number (not the phone number) via mail and used that to call their billing service, and was told by automation that I would be forced to pay an additional $10 to talk with a person to resolve the problem. That is unacceptable because I can't be guaranteed they will resolve the problem. I have also asked for a breakdown of all charges and they have not provided the breakdown.

On October 29th my phone was stolen on a airplane, was in distraut after 4 hours stranded I finally went to Verizon store in Vegas to get a new phone and was charged 435.00 with no receipt and a ton of charges made to my plan I did not ask for...only for 3 weeks later my bill was over 300.00 when a regular month it's 97.00...after arguing with a supervisor she made me make that payment only to receive credits! Ugh! My new phone has been a problem ever since tried to exchange it only to be told I would have to pay another 900.00 out of pocket...I've been a Verizon customer since 1999, I'm done!

This is such a long story but I have tried to handle over the phone but each time Verizon employee « losses » me when transfering to someone who can handle. My patience is a little thin because of the many calls I have made on this and strange Verizon issues.

I and my wife had Verizon accounts for many years. Several months ago we switched my account to TMobile but kept her with Verizon. I had an account billing credit at the time they said they could not apply to her « new » account and that they would refund me in about a month. More than a month goes by and they notify me my credit will be applied to future bills. Obviously I have no future bills in that I am with Tmobile so I call up to see what they are going to do. My credit was for $747.84 Document this with last bill dated 23 Nov 22 account # [protected]-00001 invoice # [protected]

It takes numerous calls but am told I will get a debit card for $390.02 Unbeknownst to me Verizon recredited my checking account two payments of 195.01 This sis fine as far as it goes, Verizon now owes me 390.02

I finally receive a letter and debit card. I call to activate said debit card [protected] and it says no such card is on file. I call the number n the card for Card Services [protected] and its some sort of medical device scam they are selling.

It has now been many months since I closed my account with Verizon and am waiting for money owed. Many phone calls with people I have a hard time understanding, my hearing is compromised, and many dropped calls. And some sort of bogus debit card. Please follow this complaint up and remedy.

Doug Sparks

Old Verizon phone [protected]

Wifes current Verizon phone [protected]

I cancelled my service. Paid all outstanding amounts. Verizon continued to bill me for money I did not owe. Went through several phone calls and talked with customer service reps. I was told my account had been cleared and I would no longer be billed. However, Verizon continued to bill me even after being assured my account had been zeroed out. Verizon turned me into a bill collection agency. I finally paid to clear my account even though I did not owe the money. My credit score has been affected and I would like to have my credit rating restored

There is a worker That works in the Bakersfield Location that films himself Opening the Safe To the phones and showing what that have for inventory that day and also showing Paperwork that has customers names and private info this is a breach of customer info and not to forget that he is also putting the company at risk by showing the safe and all available merchandise His name is Joshua Alvear OR Josh alvear you can look at his action on the CCTV Cameras multiple Times during his shifts while the time he was employed there

I trade in an iphone 11 pro max for iphone 13 pro max back in Jan 2022. Once, I called the online service and request that my name be on the bill as am a use of the group of 5. She created a subgoup and then my promotion is gone and monthly I paid double for 8 months and kept calling, chatting and complaining nothing worked out. I need help to get my phone back and money and compensation for my time wasted and stress and tension.

Back around the 14th we chatted with a rep who had told us we will get a full refund after we cancelled service. But then we have had 3 different stories in this matter, just now we found out that we are only getting a fraction back. Because we have to "pre pay for the month" which should have been done at the time of signing which you pay double in the beginning when getting service. Your reps need to be better informed of policy so we are not being told different stories from different call centers.

All this started when we questioned our bill being raised 72.00 when our military kids got their own service in november.

Discontinued service and they charge you for items never provided and refuse to provide an itemized bill stating the charges. Then illegally charged my account without permission. horrible customer service when calling to figure out what's going on they transfer you to lines that don't exist or just strait up hang up on you (whole time I did not cuss or raise my voice but used words such as sir/ maam and was as polite as possible.) after several months they send debt collectors to get money for the items they already illegally took money for in full. They refuse to answer why this money is due instead hang up again and transfer to non existant lines (money has been paid again). may need lawyer if this continues

Verizon wireless 38 east montauk highway hampton bays ny. Thursday [protected]. I went into the store because I could not even contact verizon costumer service. The calls would would not go thru! I took my phone to this location and the representative could not figuure it out. He wanted to puchase a new phone, I have insurance in which I pay for. The other representative by the the of lady never even tried to help because she was to busy watching tictoc or some other [censored]. She never even picked her head up to see what was going on and no she was not helping another customer... I pay $95.00 a month but yet can not make a cll

In May, I took advantage of Verizon's offer to trade in our phones and get new ones. The trade in was $800, and I paid the remainder at that time. I was never told that if I left Verizon, there would be further charges. I also never received a copy of the trade in agreement. My bills did not reflect further payments on the phones. In October, I went to Europe. I declined the international calling plan, opting for using wifi. In each country I went to, I received a text from Verizon, telling me the call plan details. After I returned, My November bill reflected almost a hundred dollars extra, for the texts I had received. Verizon was no help in resolving this, so in mid November, I switched carriers. I have now received a bill from Verizon for $1334, with no explanation. I can no longer log into my old Verizon service for an explanation. I called Verizon, and was told that my phones were never paid off, and I was still paying on them with each bill. I told her that was not my understanding. She told me she would have to talk to her supervisor, but I could hear her breathing the entire time she was supposed to be doing this. She could not do anything for me. I then also told her if I was paying on my phones, and there was no trade in, I wanted my old phones back. The call was no help and Verizon service is entirely worthless.

I called Verizon in October 2022 to initiate wireless internet for my home. I was looking for a better option than what I had. I spoke with a gentleman by the name of Prentice in the sales department. I communicated with him that we would like to be able to stream several devices and were looking for an unlimited plan. Prentice sold me an internet plan, roughly $75.00/month and mailed the router to me (Router at no charge because of a promotion). After receiving the router I plugged it in and started using the device to see if it would be sufficient for our family/business needs. My husband called me Saturday, November 25th or Sunday, November 26th (cannot remember the exact date) to tell me that he was receiving email messages stating that we were over our allotted limit. I called Verizon that Monday, November 27th to see what was going on. I spoke with a Michelle in the receivable control department. I explained to her the situation, that I did not understand why I was getting these messages when I asked to be enrolled in an unlimited internet plan. Michelle stated that I was enrolled in the wrong plan. She got help from another gentleman in a different department to enroll me in a different plan. She told me that she could not backdate my plan but that she was going to credit my account $470.00. I then received my bill on December 8th 2022. My bill was $1,000.08. All previous bills have been around $300.00. I spent about 4 hours Friday morning being transferred from one department to the next to finally speak with a Mary in the wireless business department. She looked in the notes and stated that the $470.00 was not approved. She said that she would request a credit of $400.00, but that it would take 24 hours to get approved. I continued to ask her why I was being credited $400.00 when the charges were $692.38 on a service I thought was unlimited and when Mary said that I was being credited $470.00. I clearly should have only been charged $75.00 for unlimited as I thought I agreed to originally. As of 12/12/22 at 2:47 my bill still shows $1,000.08. I feel like Verizon has been dishonest and misleading with me as I clearly stated what services I needed as well as stuck me with a plan that caused overages and charges that I did not agree too. I do not understand why they would stick me in a plan that cost just as much money but not unlimited. The only reasoning I can think of is so that they can charge the overage amount. I could not seem to attach the pdf doc of the bill below, but would be happy to send in an email.