Verizon

I was a loyal Verizon wireless customer. I will be switching companies as soon as I can. We had the 2G plan and were looking to switch to an unlimited plan and add 1 - 2 lines depending on price and deals. We weren't just going to look at Verizon but other companies also. I was online looking at plans and started a chat with a Verizon associate. We discussed plans and deals. I was told about free phones with adding a line. They chat disconnected so I called Verizon directly. I discussed the offer I was told about. I was very adamant that I only wanted the phones if they were free. I was assured they were and that as a loyal customer I would get another $25 off per month. Great! I was asked what color phones I wanted and was given a quote of $140.72/ month for 5 lines on the 5G start plan. Awesome sign me up. I made it very clear several times I wanted the free phones and discount. I had trouble in 2019 with a "free" phone and incorrect or missing promo codes had to fight for the discount. I was assured I would get 2 free phones and the $25/month discount. I was sent links to click on to accept the deal etc. All their hurry up let's get this deal done junk. Well, the phones arrived and they weren't the model I thought I was getting. I thought I was getting iphone 13 minis but they were iphone 13s which I didn't even realize until I tried to put a screen protector on a phone. I just thought I must have been wrong (I am android user). Anyway, fast forward and my bill is over $214! I called and was told I was signed up for a buy one get one free deal. Which that didn't even make sense since I was only being credit $11.11. I should be credited $22.22/phone! So, I was getting buy one get one 1/2 price! Really! I got the run around from 2 different people on the phone and was told to go to the store. So, I went to 2 different stores and both of them told me I was decieved but there was nothing they could do since there was no promo for the phones I have. I was told to call the loyalty team at Verizon (yes it doesn't exist it is just customer service) I was told they were not going to do anything because I signed the contract for the buy one get one deal. They didn't care that all the verbal discussions were for 2 free phones and that is what I thought I was signing. It was my fault for not calling them about the incorrect phones received and the matter was resolved as far as they were concerned. Oh, and the $25/month yes that was now $20/month because I added 2 lines. I was deceived so many times. My $140.72 is now over $164/month. I asked how I could get a lower bill. The customer rep said and I quote "Pay off your phone. Is there anything else I can do for you?" I am livid. My husband just lost his job and we budgeted for $140 and now this! Plus, we have crappy cell service pretty much everywhere! Somehow, I am sure Verizon will make that all my fault too.

10/25/22

I signed up for Verizon's "5G Play More" but was unable to activate Disney, HULU or ESPN+. I spent 3 1/2 hours with customer service with no results. I called back to "reverse" or undo the subscription but was told the previous package that I was first on 7 or 8 years earlier was no longer available, but I could get a new package with the same offers as the original package for $15 more per month. I have been scammed!

Please, please, please. Anyone reading this do not go to Verizon unless you absolutely have to. I live in a remote area where Verizon is the only cell phone provider, so they can do whatever they like.

Over the past few months Verizon has dropped 2 channels from my package due to disputes! I purchased that package specifically for those channels. Of course after they drop them my monthly bill INCREASES… so if the number of channels DECREASES Verizon INCREASES your bill. Soon I will have 3 channels and be paying $600 a month. What is going on with these companies? I have been a customer for over 37 years and they don’t care. I want an explanation!

I went to Apple Valley Verizon store 10/14 ordered new iPhone 14 pro max Once my phone got shipped they would pull payment of $292.92 I show my Wings Financial Credit Union pulled that amount 2x’s Your end shows processing issue so you sent payment thru again which only show one payment. I’ve been told you have 4 customers with same issues. Please reimburse me the second overpayment of $292.92 as this is error on your end and not my banks. Thanks Katherine Woodard [protected]

My neighbors have been stalking and harassing me for eight months and counting. This includes hacking into my ADT security cameras, and my Fios home network. Fios reacted by providing me a new router, which was also hacked into. I currently have two Mac addresses connected to my current router, which is now blocked. These Mac addresses are not registered so this proves that I am being hacked, and the most likely individuals are my neighbors that live here in the Brambleton HOA. I have contacted Verizon over 100 times and they are not helping me in anyway. I need IP addresses, information about the unregistered Mac addresses, serial numbers from the device manufactures and assistance from the FBI and the police.

I applied for financing at Verizon and was approved for the two iPhone 14s I wanted. Tried to pay online, but my debit and credit card did not work even though it was well over enough money to pay the taxes. So, I went in store to buy instead, but was then told I needed to contact them through a 1800 number. I called and was told to send in my ID and ss card, which I did and was approved again. Went back to the store where I was told to contact Fraud Department. I spoke with Fraud who told me everything was fine. But then my application was denied. I have wasted nothing but time dealing with this company. I'm going to T-Mobile.

Hello Lawrence Williams,

Your request to have your device unlocked has been reviewed. Unfortunately, your device is not eligible to be unlocked at this time. Your device is scheduled to automatically unlock 60 days after your purchase/activation date.

Verizon Wireless,

Your policies remind me of a crooked used car salesman.

I came to Verizon to purchase a wireless home account. While in your store I was informed I could get a new iPhone 13 with a trade-in on my iPhone XR with a credit of $699. Like a fool I took the bait. Then when it came time to setup the home wireless device I am informed it is not available where I live.

I explicitly informed I did not want to finance any equipment and would pay for all equipment. I just wanted to pay the monthly services Verizon offered. What I got was exactly what I did not want.

The next time I visited your store I wanted out of this crazy financing one would need a CPA to figure out. So I paid cash for the new phone, $787.50. After you pay for an item you would think you now own the item.

Like the crooked car salesman. You fully pay for the car, but did not read the fine print in the sales contract which reads you if pay full, you will not receive the keys for the car for sixty days.

Your policies should be illegal in our society. My next letter will be to the BBB.

Lure, bait, and hook seems to be your sales tactics, like the crooked used car salesman. I will never consider Verizon in the future.

Lawrence Williams

I signed up for Verizon a month ago and brought my own iPhone 12 mini. I was under the impression that i would receive a gift card for switching and planned to stay with the company for a long time. I never received such card, email or otherwise, yet am expected to pay over a hundred dollars for a service I ended up not being able to use. My iPhone was sim locked. I planned to buy a phone this month and still pay for the service I never used but why would I want to stay with a company that can't fulfill its side of the bargain?

I was a loyal customer of Total Wireless for years with no problems with my prepaid plan but have had nothing but trouble since Verizon took over. For many years, I had a separate plan under the same account of my ex husband and children. He paid his bill and I paid mine. Until this month, when Verizon used my debit card to pay for his expensive plan, draining my bank account to the point I don't know how I am going to feed my kids until pay day. Well, I called Total by Verizon to straighten out the situation and used the chat. I got ahold of someone using the handle Jose. I started worrying whether he understood my situation after several grammar errors but continued on. He assured me that I could keep my account and separate my billing from my ex so this wouldn't happen again. After many long pauses over the course of an hour, he told me he came back and told me there was an error and that he would have a higher up contact me by phone. I said ok and hung up. After 15 minutes of waiting, I looked at my phone and I realized I had no service. Jose deactivated my phone! I went back on the chat on my computer and got ahold of another customer service rep and even though I explained the situation to her she assumed I never had an account and wanted me to pay for a new account. I still had 10 paid days left on my old account. Plus, they drained my account by using my debit card for my ex. She again told me that a higher up would contact me via my daughter's phone and disconnected... NO one called and when I went back to the chat they closed. The next day, I chatted with 2 more customer service reps...nothing. So now, I have no service until I get paid... And they refuse to refund me for what I paid for.

In June 2020, we moved to 2860 Cox Ridge Drive, Westminster MD and contacted Verizon for internet and home phone. At the time, we were informed by a representative there would be a 2-year contract which we accepted. In June 2022, we had finally and faithfully lived up to the 2-year commitment and always paying the bill on time.

Today, October 10 2022, I contacted Verizon to cancel the service completely, only to be informed this was not possible since I am in a 2-year contract. I mentioned to the rep that my 2-year contract was up. The rep told me I was informed on my bill in June the contract was being extended for 2 additional years UNLESS I notified Verizon. This method is underhanded and deceptive, especially since I have automatic bill pay and NEVER open my Verizon bills as long as the amount agrees with what I expected. The rep did say billing will end today (confirmation # MD11786512966) and informed me about a $700 fee for dissolving the deceptive contract.

To continue this conversation, how many people in their right mind would pay for an internet service that only provides 2.26 download speed and .68 upload speed? I have screen shot these readings from today. To me that is worse than dial-up. Over the past 2 years, we’ve made numerous phone calls to Verizon about increasing the speed but was told there was nothing they could do, however one suggested we get a hotspot for our phones which was an additional cost. We did purchase the monthly fee for a hotspot for each of 4 phones but that has not resolved the issue of creeping, crawling internet. This, of course, was not thru Verizon but our cellphone carrier so adding unnecessary additional cost due to the inadequate service from Verizon.

My son is home-schooled, thus uses a laptop. My son also has an xbox which he attempts to use with other friends of his online. Do you have any idea how long it takes to download 1 individual game on his xbox due to the download speed? Usually it takes 3+ days! If I have time, I drive him to our friends’ house to download his games quicker, (takes a matter of minutes to download not days). My daughter is in college and also uses a laptop as well as attempting to have zoom calls with work related business. She too has to travel to our friends’ house for higher internet speed. I work my business from home and MUST have faster internet for various calls, which causes me to leave my house due to the ridiculous download speed, and drive 10 miles to a friend’s house to use their internet. Any updates to our electronics takes more than 24 hours and sometimes 3 or 4 attempts over several days to complete the update because it bombs out. So tell me why are we paying for internet service?

We tried getting your Verizon box you so boldly advertise for $25 and up, yet once again, it’s unavailable at our address. My brother brought his Verizon unit to our house and tried it .. worked great but NO, Verizon doesn’t allow us to have it at our address. Do you really expect us to “suck it up” and be stuck in a deceptive 2-year contract again? How many people would continue to pay Verizon for the crappy internet service we have?

With all the negatives surrounding Verizon service, we had to look for other alternatives for a speedier internet. Recently we found it and are very satisfied.

I’m asking Verizon to cancel this service with no additional charges .. since I was informed if I cancelled it would be over $700 to get out of your deceptive contract.

Last chance to consider this as complete cancellation of the deceptive contract, no further charges to my cc .. before I contact Mallory, (a Matter for Mallory), on WMAR news and seek congressional assistance from my representative.

I welcome your response.

Thank you.

Sincerely,

Lisa Langmead

Health 101 Matters

This morning, 10/10/22 around 0300 I was browsing the website, looking to upgrade (and pay full price) for the iPhone 14, upgrade my husbands phone (he likes the cheap version) and possibly start an unlimited plan. While browsing-I went back to check my billing. Last year almost around this time when I ran out of data, o got an alert from Verizon saying that for $10 a month more I would have a plan with 999GB of data. Who wouldn’t want that since I was paying overage almost every month on my 2G (small) plan. While searching me bill, I saw a strange $12 charge that stated “plan rate adjustment multi”. The representative let me know that these are 2 different things. I got the promotion and then they started billing due to increased costs (ie inflation). They don’t think. $130 a month for 2 phones can cover the cost of their “inflation”? I did NOT receive a pay increase at my job with the rest of my colleagues as I’ve been there too long for them to want to give me more money. Kind of feels like what Verizon is doing. I’ve been their customer ever since I owned a pager or a phone (2000 or earlier?) and all they want to do is charge me more money because I’ve been a customer long enough to have a plan they don’t want me on anymore. So they’re trying to push me out by charging me an extra $12 which is nothing to them but something to me. I was all ready to spend lots of money with them. Now-taking my money elsewhere.

In January, I was told by Kevin that there was an unadvertised promo I could trade in 2 Iphones for upgrades. One for the amount of 750 and 350. After several months an agent told me the reason, I was not getting the credit is the incorrect promo code was used. An agent applied a promo but was then later denied. This process was followed several times trying to apply using different promo codes. Eventually, in June, I was told the only way I could receive the promo was to upgrade the lines to an Unlimited. During this time my husband unexpectedly passed away. I told them to what needed to be done. When I realized how much it was costing to upgrade, I was upset. My point being, Verizon can make an agreement in January then after the phones were sent in and months go by then tell me I have to upgrade the line in order to get the credit. That should have been done during the initial call. I think it should be illegal if not unethical to make an agreement, then change the terms months later. 5 different agents have attempted to rectify only to then be changed back.

2 months ago, I was assured the issue was resolved. I then opened the Verizon card to allow the auto pay to only find out it has reverted back again. On 9/16/2022 I spoke with Aiah she gave me her line number 7100667, I was wanting to cancel the lines however she assured me this issue would be resolved with in 3-5 business days. That I would not have to deal with this again. However, I just received the lasted bill which is incorrect again. 4 different times I have been told that an upper management or next level supervisor will call me back. This has never happened! Each time I have called explained the issue I have been on the phone at least 2 hours. Since my husband has passed, I have been having to take care of so many issues my time has become very valuable. I have never wanted to change phone carries however this has truly tested my patients. What I don't understand is why can this case not be handled by someone who can actually resolve the issue.

I switched carriers in August, 29, 2022, made a full payment on July 29, 2022, due date is 10th of each month. On August 29, 2022, I called Verizon to notify of change, got a PIN number to keep my cell phone number, switched the simm card etc. Phone kept texting me this simm is not a Verizon simm card. Finally after a week that stopped. I received a letter from Verizon dated September 12, 2022 telling me I successfully transferred line, there was no mention of amount due. I have also received a bill stating amount to pay forward for the month of September. Since then, I'm receiving daily calls to pay bill. I've spoken with a supervisor that suggested I'm owed a refund due to early cancellation. I explained that the account PIN they ask for to access my account is and always has been unknown to me as I always paid over computer not app but it seems they can't access my account without that PIN, even though they are Verizon employees. I have concern Verizon may affect credit scores claiming non payment/collections. Please stop this harassment. Thank you.

I have waited over 6 months for my $300 in gifts cards; I e called four times and always receiving the same response - we’re back logged, you have to wait 60 to 90 days! It only took a day after I ordered Verizon service to have them at my house installing the cable. Also, these gift cards are only eligible to be used to pay your Verizon Bill - but you have to go to a website and process information to use the gift cards. It should just be setup as a credit to your account, but Verizon is hoping that it’s customers will forget about these gift cards and not have to honor their promise to it’s new customers. How many new customers can say they received their promised gift cards without a hassle from Verizon.

Why is there not a class action law suit against Verizon? This is dishonest and unlawful.

THIS IS FRAUD

I have been a customer for over 30 years , so my neighbor got 5G internet in his home we both live in the same block so I when to sign up for it and was told that it’s not at my address , I didn’t understand that it did make any sense he is 1603 and I’m 1621 , what does my address have to do with it, there is enough 5G towels around my area it shouldn’t be a problem, is there a hidden agenda out there. I through it was about getting customer not losing them after 30 years .

I signed up for and used Verizon Home Internet 5G Gateway for about 5 weeks. I paid the initial month at $80 and then was charged $25 for the partial month.

I canceled the service on 8/14/2022. I was told I needed to wait for a package with label from Verizon to return the device. I already had the original packaging from receipt of the device but they couldn't provide me with a return label via email or an RMA Number/document to return the device at my cost.

An email I received on 8/21 included, "You should return the Verizon-owned equipment to us in undamaged condition (subject only to reasonable wear and tear) within 30 days after service cancellation, or you may be charged for the non-returned equipment listed below.* Do not place any other equipment or accessories that you purchased as part of your home internet order in that packing box."

I received their box and return label and took the box with the their label to my local The UPS Store. The clerk who scanned the box paused to write 'Verizon'

on the receipt and told me to take a photo of the receipt because "Verizon is notorious about billing non-receipt of returned products."

I tracked the shipment which arrived at the Returns Dept in Ft Worth TX at 11:05 AM on 9/7/2022.

On 9/15, I received an email headlined, "Return the Verizon-owned equipment and we'll refund the unreturned equipment fee" and included a bill for $200.

I called Verizon on 9/15 and giving the tracking number for the label Verizon provided me - remember a label Verizon generated in their UPS account. The CS person confirmed the Returns Dept documented receipt on 9/9. So the box sat around a couple of days before being properly receipted.

Six Days after documenting the receipt of the return equipment, Verizon is emailing me that they are charging me $200 for failure to return the equipment!

The CS person was of no further assistance other than assuring me I wouldn't be charged.

On 9/18, I received another email from Verizon - the bill and it is $219.00 with a link to Pay Your Bill. I had to wait until 9/19 to call because they're closed on Sunday. Apparently they only drop stinking emails in your account at 1 AM on Sundays.

So the 9/19 call went even worse, finally I yelled into my phone, send me an email documenting that you are not going to charge me for the equipment I returned about 8 times - seems what Verizon has to say is more important than what the customer says or the facts are.

I received an email telling me, "I submitted a ticket to remove the charge on the account for the non-return equipment in the amount of $219.00. The process of the removal of the charge back will take 24 to 48 hrs. Thank you for your kind understanding.

On 9/20, at 2 AM, Verizon charged the credit card they had on file for my account.

My kid ordered internet under my name and now verizon is charging me for a device that I returned! I canceled the service immediately and they sent a box with a return label. I put the device in the return box and dropped it at the ups store. They stated it was outside the 30 day window and that I would be charged. They had the nerve to charge me for a device that was never returned. Full price. I could understand a late fee of some kind or a rental fee for the month that I kept the device, but full price? Is this a joke? I called verizon at least 10 times and they kept giving me the run around. This is the worst customer service and lying I have ever dealt with. I eventually gave up and it was sent to collections. I honestly dont care that much about the cost, but its the principle of it. This is downright robbery and they are getting away with it.

I have learned a lesson and I am warning everyone I can about staying away from this company. They are liars, frauds and will scam the crap out of anyone they can to make money.

I also like to know when I was switched from Unlimited data to limited data? When I bought the new phones? So in 7,17,2022 I wanted to check on the unlimited data on our phones. I called and talked with Angel and she said that my new plan will be $120.00 plus taxes. My bill came in at 137.36 and my third line was cancelled and I did not cancelled. Then I called when I got the bill, 8/9/22 I talked with Amber 2x"s, Michael, Jennifer, Kelly, appoint. call [protected] on Thursday at 10.00 and the store on 210 in St. Augustine. They all said that my new bill will be $120.00 plus fees and taxes ($130.00) and told them I did not cancel the 239-9922. None of them mention an up charge for a new plan! I get my bill for $179.71 and then I am told by over the phone and chat live person that I am being charge for a new Plan. This is wrong, unethical and scam on the consumer. I did pay $131.00 on the bill and tried to resolve this problem. I am a early payer of bills and bought all my phones (paid in full) from Verizon for the last 20 years. I was not informed of any up charge of new plan. Please correct my billing for September.

We have been having problems with Verizon Wireless customers being able to reach our business line. We receive at least 1 complaint every day from a VZ customer via email that they were presented with a recording stating "This number is currently not accepting calls", "This number is no longer in service", or "This call could not be completed as dialed". This is only happening with Verizon Wireless customers. We have tried calling their customer service help line but they REFUSE to assist us stating that we are not a Verizon customer. It shouldn't matter. Their service isn't routing our number properly. This has been going on since 2017 and we have tried on several occasions to escalate it through our provider Comcast. They "say" it's been fixed and then a month later the problem returns. Why are they blocking our calls? I have provided Comcast Business with VZ phone numbers and they have looked on their system telling us that the numbers I have provided didn't even MAKE it on to their system. So they state that VZ is not routing our calls.

Almost 2 years FINALLY closed August 23, 2022. I switched from Verizon to AT&T almost 2 years ago. Verizon has continued to charge for one line this whole time. After getting the run around for a couple of days they finally agreed to close it yet they supposedly did an investigation for the payments on why 2 years later when I signed a contract to close almost 2 years ago. Have gotten 0 answers. Talked to one woman that said I would have my answer and a refund by the end of that call, she in turned forwarded me to another person who then transferred me to someone else that supposedly had technical issues so I was told to call back.