US Bank
reviews and complaints

I opened a business account. I went to deposit money to send a wire. As soon as I mentioned Nigeria I was asked to come back tomorrow. I explained when I opened my account what my business is. I didn't need the third degree. I was basically refused. I took the cash and wired the money from another account without a problem. Then I had a deposit in the account. I went a few days later for a cashier check. I was asked to come back tomorrow. I was like what? About 10 minutes later I was handed a cashier check and my account was closed. Now that is how to get out of working. No reason. But that is okay. Taught me before I had hundreds of thousands in the account.

Airport Road Branch Hot Springs, AR

I went in a couple of days ago to send an international wire to help with medical expenses of a student we know.

I was told that all the managers were in a meeting all day and no one could approve it.

I withdrew some money and went to ARVEST. This is stupid to have all the managers unavailable at one time.

Today I went in to send a wire and was told the manager had to call back. I ran some errands and they the teller calls, me, not the manager and said they would not approve it. I am a retired Judge and lawyer. I do not deal drugs. I am not senile. I just need to close my account.

Y'all don't care, I know

My daughter sold a car and went and deposited a check for $4000 in the bank. The bank cleared the check the next day, so she disbursed the money. It turned out to be a scam and the funds for the check were withdrawn. She is now stuck with a $4000 debt. She went to the bank to deposit $2000 back into the account. She was told she couldn't do that. The account was closed because of fraud. When her husbands first paycheck was automatically deposited from a new job, the bank deposited it. When they went to talk to the branch manager about it, she treated them like they were scum. Like they had tried to scam the bank. She told them that they should have known that the account was only starting to be closed, it hadn't closed yet so they took the automatic deposit. It has left their family with no money to live on for another month. Which they had already waited for a month for their first paycheck. She gave them no compassion, she could have at least said she was sorry this happened. She Talked very condescending to them and said it was their fault. Most banks would try to work with a customer. Not a good reputation for a bank in a small community. I will tell this story to anyone that will listen. Never will I bank with this branch of US bank.

I asked for a supervisor had to wait 6 minutes to then be talked down to absurdly and then hung up by the supervisor in the middle of talking cant ever log in to my account they do this so that you cant go online to pay your monthly payment then charge you a late fee and wont reverse the late fee and have no way to get that credit or fee reversed and the customer service is the worst

We went into a bank and had the worst experience ever!

I was denied and account because of personal feeling i was black and gay

banker Mariana Torres is racist and she lied to us to open account and didn't say it but felt it was fraud after wasting out time . I will be calling corporate to voice the complaint. She was set not to give account to us as black customer who were gay!

Hello my name is Onofre Castro. The reason for this formal complaint is in regards to customer service through phone banking. I spoke to a representative by the name of Lesley (didn't get last name) on Monday July July 23rd, 2018. The outcome was unsuccessful because the issue/ inconvenience was unresolved through her. I did ask to speak to a Customer Servive Manager at the time but there weren't any managers available to speak too at that time. I was supposed to receive a call from a Service Manager within 24 hours and looks like I didn't receive a call nor a voicemail with a follow up. Today I called back with the intent to speak to a Customer Service Manager through phone banking and this time I was able to speak to Richard (didn't get last name) and explained to him my situation leading up to 2 over draft fees. Looks like I received 2 different answers on why I was not able to get refunded the overdraft fees; first reason was because my account was new, and second reason was because there are no refunds on second party errors. I know this can be a case by case situation to consider; I don't think I need to explain myself but about 2 weeks ago my wife and I went through a miscarriage which led to us having an emergency trip to the ER, and follow up appointments. I missed work a couple of times as unpaid absences which set me back 2 days worth of pay. The cost of these trips to the ER which are extremely important for my wife's well being at that time were costly and was definitely nothing else to think about other than to pay for her visits. I am 100% well aware of banking policy and procedures and how my current situation can be misperceived since there's not quite some history in my new relationship with US Bank. My intentions are not to game the system in any way shape or form, I did try paying my phone bill which I was backed up 1 month by overdrawing and paying it back with my direct deposit. The payment was unsuccessful and it triggered 2 OD fees for the intents, now since nothing was covered I also know that there's a possibility to help customers out as a one time courtesy as well. I do want to continue doing business with US Bank but at the same time I would like to know that I chose the right financial institution and not based on refunds but based on Customer Experience. I hope that my choice to open a relationship with US Bank was not a mistake and I would like to know that US Bank takes pride in helping customers succeed financially. Thank you for your time, I will be waiting for a response as soon as possible with a solution to this matter either through phone [protected] or via e-mail: [protected]@gmail.com

I just had a telemarketing call to my company mobile to lower my credit card rates. I tried to press 2 and cancel the request but it transferred to an live person anyway. The person calling cursed me a couple of times before just hanging up. I returned the call and it was answered as USBank. Might be something you want to check into. Number that made the call was [protected].

Your fees are absolutely ridiculous and greedy if I don't have any money in my account and you charge your monthly fee why should I be overdraft if the money wasn't there to begin with your all greedy asf and i'm beyond pissed thanks to you all half I my check is gon due to y'all con artist [censored] I hate u. S and want the quickest way away from y'all all y'all do is steal money from family pathetic!

I scheduled a 2pm appt at the US Bank branch on 4500 south in Salt Lake City. I received multiple texts in advance informing me of what to do if I needed to change my appointment or reschedule. I suppose so that I wouldn't waste their time. I arrived 5 minutes early, the banker was busy "helping another customer". I was told by a teller that she'd be another 15 minutes and that someone had called in sick so I'd have to wait. I waited 30 minutes then asked how much longer it would be. I was told I'd have to go to another location to be helped. I took off work, set an appointment so that it would be within my time limit. US Bank is too busy to send its customers a text to let them know an appointment needs to be rescheduled by the bank due to being short-handed. Apparently US Bank is willing to waste their customers' time but not their own. Oh, and not once did the "banker" look up, acknowledge my presence, or apologize to me herself. SHAME on US Bank!

On Saturday morning, July 14th, 2018 at approximately 9:20 a.m., Kelly began to assist me with my transaction. While I waited for her to complete my transaction, Marcie was assisting another customer. While the tellers were at their respective computers they were both engaged in conversation with the other customer. There seemed to be a situation with a business transaction of his. Kelly seemed to take it upon herself to look up his information on her computer, then called Marcie over to show her what she found, therefore making me service experience second and delaying my departure from the bank, causing me to be late for another appointment that morning. When I asked her if she was almost done, thinking that there may have been a problem with my account, she replied, "I'm helping you both." I asked for my paperwork back as I had to leave. She then completed my transaction after asking me to update my work situation. I informed her that I wasn't comfortable being treated as a second class customer and that she should serve one customer at a time. I am very disappointed with the level of customer service at this branch in Altoona, Iowa and will consider either doing my transactions in Newton, Iowa or finding another bank altogether. Sincerely, Bruce Baker.

I had an Savings account that closed without my knowledge which gave me a monthly Maintenance Fee of $7 which in turn overdraft my account with an ridiculous amount of $36. I am not sure I really want to continue to bank with you all because that puts a damper on things. I should not have to pay $7 because my Savings account closed in the first. This is an inconvenience for anyone especially me when I could use every dime I get because I am a single parent barely making ends meet.

Date: 7/13/18

Incident:
I have been a US Bank customer for more than 10 years... USB carries my mortgage, checking, savings and credit card accounts. The company I work for (25 years) is two blocks away from the Valencia branch at 28313 Newhall Ranch Rd, LM-CA-7232. I have been making my mortgage payments there for many years now.
I made my mortgage payment with one of the tellers named Cameron (he was very polite) and sat down on one of the couches with my planner open to make a couple of payments to other companies. Then the Branch Manager Assistant Vice President, Pamela Saenz, came out of her office and asked me from across the branch office if I had been helped. I responded yes and that I was only taking a few minutes and be on my way. She told my from across the office floor (in front of other customers) that I couldn't be there in the lobby "hanging out", which I did not appreciate. The manager made me feel like I was breaking the law or conducting some illegal activities.

Desirable solution:
1) Pamela Saenz Assistant VP should have training in how to treat USB customers. She should have approached me and asked me what business I was conducting at the time. She made me feel like a criminal and I left the branch very disappointed for the first time, at any branch, ever.
2) USB acknowledge receipt and follow up of this complaint.

I encountered issues 5 days ago when I log in to website to check transaction and account balance. So with only 2 options to either call customer service or writing a letter and mailing to them I choose to call. I was met with a person who appeared to hate their job and have NO DESIRE to resolve my issues or offer any type of good customer service. They came across condescending and not only didn't resolve any of my 3 problems gave me advice to use a different means to log on and other solution they offered anyone that knows the basics of technology would know that the problem I'm having was a matter of clearing my cache. I ended up hanging up with a never mind without waiting for a response. My issues are that 1) website is in english except for option of dates is in spanish 2) It continues to tell me I have no transactions for past couple of months I checked even though I usually have 5-10 each week, and lastly requested to have card taken off account that was reported stolen and was told they wouldn't that even though it's no longer active it's still considered associated with my account. That's just crazy and after 10x attempts on website and 1 10 minute conversation with customer support am no further to getting any of the 3 issues resolved.

The insurance on my property increased causing my mortgage to increase. Understandable. US Bank relies on snail mail notifications of these changes instead of voicemail or text. Everyone I know and use for services has text message notifications or voicemail. Because I was not aware of the increase I continued to make the regular payment. It wasnt until I saw an email that said NOTICE that that I became aware of the change. US Bank policy is to hold your payment until the payment amount is reached. Why not at least apply the payment that was made? Their policy could create a snowball effect that some consumers could never climb their way out of. When I called to make the remainder of the payment in order to satisfy their policy, the customer service representatives were unsure and lacked confidence in their own ability to do their jobs. When I spoke to a supervisor, she became hard to talk to and kept repeating the policy. When I brought up suggestions for change she said I could speak to a computer programmer. Time to go mortgage shopping.

I have been a us bank customer for over 20 years. No complaints. Have been great. My daughter has her first job, she is 16. Goes to cash her 300 dollar check and gets told to go to Wels Fargo...? Really? Does us bank not want customers? Not a pesonal check, this is a company check. Latrisha and Paul Ormsby. Look it up. We can change banks in a heart beat. Way to go customer service. You messed up. She is spending her money at wels fargo. We may not be far behind. When I called with my concerns, they said yep. Wont cash a check unless they have an account. How on earth do you earn new business?

Called in to have my Apple Pay activated for SKYPASS Visa card. The representative obviously did not want to help out with verifying my information and pretended to not understand my date of birth. She continued to ask me what my age was even after I provided my DOB - this question obviously wasn't one of the questions she should have asked which I have learned by talking to another representative afterwards. She insulted me by saying since I am not home and out and about at the time of phone call, I could walk into any bank branch in order to Id myself for the Apple Pay which obviously was not the method. It definitely is the worst customer service I have received in a very long time. Please make sure to train your call center reps and have them follow the guideline and not be creative in verifying questions.

Approximately 930am on 7/7/18 I mobile deposited a check for the amount of $1, 138. The first $200 was available almost immediately. I waited for the rest ti clear and it did not so I called customer service to find out why and was told it would clear Monday. It is now Monday and my paycheck has still not cleared so I called again and I'm not told I won't have the funds until tomorrow. I've never had this much problem or run around before about a check. You guys have held MY MONEY for 3 days now and I was also told I have to bring my account current today or I'm gonna get more fees added. K shouldn't have to because I was told I would have the funds today. This has ruined my entire weekend because i was counting on my paycheck for things.

Chris Byrnes
[protected]
[protected]@gmail.com

A few weeks ago I work up to my checking account being negative $221 due to a DBA charge of $366.14. I called immediately once I found out as I was unaware of this charge and I received no notification. Because of this charge I got hit with 3 NSF fees which was credited back to my account. However I already had pending charges on their prior to being notified of this charge and I was charged an additional 4 NSF fees. I've been on the phone for hours trying to get this resolved. I found out it was from an old checking account I had from 2014. However i never received any notification that this was going to be charged to my account. I found out the notification was sent to an old address. My concern is that you have records of my new checking account which is attached to my new addesss however you sent the notice to my old address why? If I was properly notified I would have made sure there were funds in the account. Also you had access to charge my new checking account yet u couldn't send the notice to my new address? I feel that you just decided to charge me this after having this account open with you since December so you can make money off of the fees. I have no problem paying for that charge but I'm very upset that I had a total of 7 NSF fees because of this and only 3 of them were waived this is ridiculous. I also received a copy of the notice finally and it has a date on the letter of 6/26 and in the letter it says my account will be charged on 6/26. How is this notification? I'm requesting that you review the situation and waive the remaining 4 fees please thank you.

Hi I am a US Bank customer. I have had a problem with one of your tellers Jasmine Jones, at my local branch located at 2527 Guernville Rd Santa Rosa CA 95401 . She is very rude whenever I come in the branch, which is not that often, she glares at me when I walk in and is not very helpful when I need assistance. For example I tried to cash a check that had already been deposited, I had forgotten I signed up for a bank account through my employer. She didn't give me any advise on what to do she was rather short with me and threw my check on the counter when she gave it back to me. The other day as I was walking past the bank from the hardware store she drove past me and glared at me like it was a problem that I live in this neighborhood. She has closed her window when I walk in the branch and opened up the moment I was helped. She makes me feel extremely unwelcome when I do have to use bank services. I have never spoken to this teller outside of the branch and the few times we have spoken has been about my account with US Bank. When I recently asked for a number to file a complaint at I was given a
24hour banking hotline

I was a 15 or 20 year customer of USBANK. I have two mortgages and had a recent car loan with us bank. The car loan was taken out in December for about $13, 000 on a $30, 000 car. After about 4 or 5 months Dave Lieberman of the Minnetonka branch called me and said he needs the title. I said I didn't know where it was and would look for it. I talked to him again and told him I couldn't find the title. He told me look again. He called on Monday 6/18/18 and left a message. "Steve, this is Dave Lieberman, give me a call". I was busy when I got the call but saw it and then forgot about it and didn't call. I got another call on Friday 6/22/18 with the same message. No urgency, nothing about a problem just give me a call. I was in Wisconsin at our cabin putting in our dock and didn't have my phone (water and phones don't mix). When I got the message it was after bank hours. The next day I went to the gas station and my debit card was declined. Because I didn't return Dave's phone call (the same day he called) he got pissed and froze my checking account. I can't believe that my funds could be frozen for such a trivial reason. I had to have my wife drive the 120 miles to where I was and bring some cash so I could get gas to get home. My account had more than twice what I owed on the car loan and I had already paid off half of the 3 year loan in about 6 months. If he would have told me there was a problem I would have just paid it off which is what I did when I met with the bank on Monday morning. Of course I will be cancelling my account and have already opened an account at another bank. I believe this was a serious abuse of power and will be contacting every bank regulatory agency that I think would be interested.
Steve Roedel 4040 Hunters Hill Way, Minnetonka, MN [protected]