Old Mutual Customer Care Service

Mutualpark, Jan Smuts Drive, Pinelands
Cape Town
South Africa - 7405

Customer Support Phone Numbers

+27 860 506 070(Customer Service) 1 0
+27 860 947 366(Financial Advice) 1 0
+27 215 092 765(International) 1 0
+264 61 239 527(Namibia) 1 0
+27 860 468 378(Disability Insurance) 2 0
+27 860 234 234(Unit Trusts) 1 0
+27 860 536 337(Education Plan) 1 0
+27 860 606 062(Funeral Plan) 1 0
+27 860 607 000(Burial Society Support Plan) 1 0
+27 860 939 493(iWYZE Insurance) 1 0
+27 860 532 737(Investment Plan) 1 0
+27 860 101 233(Medical Cover) 1 0
+27 860 607 000(Pay When You Can) 1 0
+27 860 606 064(Life Plan Range) 1 0
v860 234 234(Unit Trusts) 1 0
+27 214 166 000(Wills and Trusts) 1 0
+27 215 559 300(Private Wealth Mgt, Cape Town) 1 0
+27 312 675 800(Private Wealth Mgt, Durban) 1 0
+27 113 226 300(Private Wealth Mgt, Johannesburg) 1 0
+27 123 661 100(Private Wealth Mgt, Pretoria) 1 0

Old Mutual Complaints & Reviews

Old Mutual / wealth death claim

Jul 24, 2019

On Tuesday 02 July I went to the Client Services, Maponya Mall, Soweto branch to make a death claim on policy number [protected]. All necessary documentation was submitted. I am appalled at the slow/ no pace in this claim. To date, the issue has still not been resolved. Ref#: CEB190728625...

Old Mutual Finance / old mutual finance service in gugulethu square

Nov 30, 2017

Another incident in Gugulethu Square... I am beginning to think that creditors who are situated in this mall are the worst at customer service. Today my husband went into OMF branch looking to check on his existing account with OMF and also seek advise on settlement. He arrived at the branch...

Old Mutual / Turnaround time for payout is absolutely pathetic

Sep 17, 2016

To whom it may concern Please be advised that I am very perturbed by the way my situation has been handled. I will be giving you all the details from the day I submitted the paperwork for cancellation of a tax free savings plan. The day I sent on my paperwork to my broke, Adiel Albertu...

Old Mutual / Claim hasn't been paid out😡

Jul 31, 2016

Approximately 2 to 3 months ago I went and made a claim at Old Mutual. I brought all documents needed and all the forms needed. I then sat with a consultant there while he processed my claim. I waited for minutes and then he told me everything is fine now I must just expect some sort of a...

Old Mutual / Unable to pay My Investment plan

Nov 15, 2011

I have been pay Investment plan at Old mutual for 5 year. This is 5 year investment as it also stated in the policy document. I went to old mutual brach in santon for them to pay out my money only to be told that they have change pay date to 2015 without consulting with me as a policy...

Old Mutual / incresed double the amount in 6 month

Jan 08, 2011

Had a lease on my moms name in March for five years, my mom passed away in may2010, lease said one month cancellation of death of lessee. In june I asked Old Mutual for renewal of lease on my name or a com pany name. no answer came, anyhow the prospective owner came and told me not to worry...

Old Mutual / Why should I pay for a letter that was not even required


Old Mutual Medical Aid requested a letter of motivation from my doctor for a chronic condition which I have been receiving medication for the past few years. This was an unnecessary request as if the medical aid had kept their records up to date, they would have noted that I am on chronic...

Old Mutual / I will never do business with Old Mutual ever


I have been harassed by old mutual trying to sell me a policies. 11 calls previous day, 18 calls yesterday, 7 calls so far today. Everytime you phone me it is some other name that you have made up, at least get your information correct. Please stop this harassment. I will NEVER do busine...

Old Mutual / The service I received is very pathetic, from such a big company


I called old mutual on the number provided on their website as I would like to take out a Retirment policy. A lady answered the phone laughingi found this to be very unprofessional), I advised her that I want to take out an insurance(RA) she provided me with a number, upon calling the...

Old Mutual / This bad service is going to ruin my future


I was contacted by Data factory at the end of June 2009, a company used by Old Mutual, and informed that I am a beneficiary for Orion Provident Fund and money is due to me. I had to submit documentation to them which I did straight away. Since then I have had a hard time getting the payment...