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SunTrust Banks Customer Service Contacts

+1 800 786 8787 (Lost or Stolen Card)
+1 800 382 3232 (Online Banking, PC Banking, Bill Pay & Mobile Banking)
+1 800 447 8994 (Report Checking Account Fraud)
+1 800 443 1032 (Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries)
+1 877 596 5407 (Credit Bureau Disputes)
1 Park Pl NE
Atlanta, Florida
United States - 30303-2904

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Complaints & Reviews

Suntrust Banksserves

my name is Romesh Kevadia. A little background is my companies name is Keystone Drilling & Network LLC. For the past six years, I have been with SunTrust for all my business accounts. In addition, I have referred about 42 family and friends to SunTrust.
In 2019 and 2020 $16, 000 have went missing from my Keystone account from American Express. Which I did not sent out, nor did I authorize any payment of $16, 000. In addition, I have constantly been sending out fraud reports and for five months making numerous attempts to get my money back. They did give me a refund of $6797 and AMEX already informed me with a letter that the $16, 000 got sent to another AMEX account. Again, WITHOUT MY AUTHORIZATION. This account does not belong to me or any of my business accounts. I am at the point where I have to get an attorney involved to get my money back and get answers ASAP. I have been a loyal customer to SunTrust for six years and I expect to have this money back. Below I will attach all the documents and proof that you may want to see. This is getting to a point where I will need to take serious measures if I do not start seeing an effort being made to recover my lost money. I will be contacting my attorney if I do not get the right response, we will be taking this court. I have been friendly and patient and polite considering the circumstances but its been about half a year and there has been ZERO effort to help me recover this money. I expect a response in a timely manner. is not lettings me attach pdf document
- Thank you for your service and help.
-Romesh Kevadia

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    Suntrust BanksWe were inquiring about a home equity load

    We called Suntrust 12/28, did not hear from them until 1/8/2021. A Kim Santos called us (from Orlando ofc), sent us an email with things we needed to fill out, copy etc & send back to them by 1/13/2021. We tried call Kim on 1/11 & 1/12, I could not set up the documents on PDF or if I faxed them, it would have taken a lot of time & would cost us, so we sent the paperwork off overnight to an address in Atlanta Ga, given to us by a Suntrust customer service rep on 1/12 & it cost us $87.00 - in Kims email, that office didn't want copies sent (even though faxed copies would have been "copies", but we tried very hard to get it back by the 13th as requested. In the meantime, we got a denial letter from Suntrust in Nashville, Tn on the 13th of the month. So our complaint is that Suntrust offices to not communicate well to each other or to their potential clients.
    Is there a change we can get the paperwork back & can we get be reimbursted for the $87.00 back? Sincerely, Deborah Reinbold

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      Jan 04, 2021

      Suntrust Banks — General manager at Homestead Branch

      Barby Garcia is very rude and racist and treated me horribly one day that I came into my branch to deposit...

      Suntrust BanksDebit card & online transactions

      Suntrust has been negligent in compliance and legal correspondence regarding my debit card and online transactions. The company erroneously sent my card out to an incorrect address twice and has still not rectified my concerns with any professional solutions after making my life a living hell and holding my deposits as ransom. I'm requesting an audit from the Federal reserve as well as a resolution form the executive office.

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        Suntrust BanksCustomer service.

        Hello my name is Paul White and I am the Manager at The Melting Pot in Duluth. We have been banking at SunTrust now for several years. Recently their has been a problem there that needs to be addressed. For past week the wait at the branch at 2171 Pleasant Hill Rd. Duluth has been 2 to 2 1/2 hours. The reason for this is their has been only 1 drive thru lane with only 1 teller working and nobody else. Well come to find out the reason for this nonsense is the entire bank has been on vacation for the whole week. This absolutely the worst management decision I have ever heard of. Please fix this problem immediately!

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          Suntrust BanksRefinancing nightmare

          I have been a SunTrust (Truist) mortgage client for almost 7 years and was looking to refinance my loan to get a lower rate. I thought my years of perfect on time payments and 804 credit score would make this process easy, I was wrong. They changed documentation requirements several times, onetime because of Covid? When I finally got fed up and started looking around it turns out that I was able to get much better terms. Once I notified SunTrust that I was using another lender they issued a "statement of credit denial. When I called and e-mailed them about this they would not respond prompting this complaint. I believe this statement of credit denial will permanently impact my credit and was issued in retaliation.

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            Dec 05, 2020

            Suntrust Banks — I want to know who is hacking my suntrust bank account

            I am a new customer there and I sign my bank account there and the man there print my information out and...

            Suntrust BanksFees to get my money out of my own account.

            I have been a very loyal customer for decades, moved my parents substantial accounts to Suntrust and have been treated well until now.
            I broke my fibula, went to rehab, and now have OT, PT, and round the clock care in my home while I recuperate. I sent my aide to get cash for my neighbors that are taking care of my pool, lawn etc, etc. She explained that the money was for me, didn't have her checking acct. at your bank and instead of calling me at home to verify, they charged me $7 to get my money out of my account on Nov. 9th.
            I think that charging me to get money out of my account is wrong!!!
            I think this matter should be rectified to my satisfaction.
            After all these years of being loyal to you should account for some consideration. If you feel I'm wrong, I'm not opposed to taking my business elsewhere. You may reach me at [protected] or [protected]@gmail.com.

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              Nov 08, 2020

              Suntrust Banks — Account owing without notification

              I have opened an account online due to the virus and having a newborn at home. I opened the account, waited...

              Suntrust BanksAccount froze without notice

              Hi, my name is Latoya Brown account ending in 2695. I bank at Orange Park, Fl location. I have not been able to access my account since last Friday, without notice. Today October 26 @ 3:29p est. I called my local branch and was transferred to call center. The banking agent was very vague in detail, and could not provide full details to why my account is under review. All of my transactions were made on my behalf, I'm am pregnant so my banking activity has increased. I would like a full explanation to why my account is under review. And I would like to know when my money will be released. My rent is due in 4 days. Please expedite review, so that I can pay my bills and rent in a timely manner. Thank you

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                Oct 24, 2020

                Sun Trust Bank LLC — Unauthorized hold and freeze on funds

                While closing accounts here and moving to other banks, this company illegally holds and steals funds - They...

                Oct 24, 2020

                Suntrust Banks — Closure of accounts and disposition, return of funds

                Dear Sirs, I have for over the last 7 weeks, simply tried to close out 3 banks accounts at SunTrust CO -...

                Oct 20, 2020

                Suntrust Banks — Gross negligence

                Either through Gross Negligence or co-conspiracy you have allowed someone other than my self to open a saving...

                Suntrust BanksPromotion, customer service, charge for a check

                I opened an account with Suntrust on July 3 with a special promotion for $200 back after 2 months for direct deposits in checking. I did that for 3 months, still have not received $200. I have called bank manager, regional manager and promotional manager to no avail. Then to make matters worse Oct. 1, I took a substantial $$ from the savings and they charged me $8 to make a check to me, would not give me cash. This is ridiculous, your help is most appreciated.

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                  Sep 21, 2020

                  Suntrust Banks — Debit card

                  I just wasted 45 minutes of my time on the phone with your people trying to resolve my problem. My debit card...

                  Sep 21, 2020

                  Suntrust Banks — Services

                  I use my debit card a lot to shop online on sites that say they are secure. I called Saturday because I...

                  Sep 15, 2020

                  SunTrust Bank (Pines) — Banking services

                  My name is Anthony Sands II, and my address is 331 NW 158th Ave, Pembroke Pines, Florida. I can be reached by...

                  Suntrust BankFraud department

                  i have a fruad complaint pending i need it to be over my check goes straight to the bank i have bills that need to get paid from my account check day is coming soon and i need access to my account it is very important i need this done a.s.a.p. frd2020062325 and frd202079545 email me at [protected]@yahoo.com email me as soon as possible and let me know my account is open

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                    Aug 14, 2020

                    Suntrust Banks — Lost my retirement savings

                    $500, 000 gone. They won't tell me where it went or why they can't find it. I keep getting the run...

                    Jul 16, 2020

                    Suntrust Banks — Account closure - and seizure of company funds

                    NATURE OF PROBLEM: The problem is between Truist/Suntrust Bank and Solar Force Corporatiom Subject: Closure...

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