The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

SunTrust Banks Customer Service

203 Reviews

SunTrust Banks, Inc.

1 Park Pl NE
Atlanta
Georgia
United States - 30303-2904

Customer Support Phone Numbers

+1 800 786 8787(Customer Service)
14 4
+1 800 382 3232(Online Banking, PC Banking, Bill Pay & Mobile Banking)
2 2
1 0
+1 800 447 8994(Report Checking Account Fraud)
2 3
+1 800 786 8787(Lost or Stolen Card)
14 4
+1 800 443 1032(Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries)
0 1
+1 877 596 5407(Credit Bureau Disputes)
0 5
Plus

SunTrust Banks Complaints & Reviews

Suntrust Banks / check you sent me bounced now I am charged a fee

Pi
pissed off in illinois on Oct 15, 2018

There is no where on the face of the check that says the check must be cashed by a certain date, when I called to complain about it, I was told a check could be reissued but you can not reimburse me for the 6.00 this is crap, its your fault there was nothing on the check saying it would...

SunTrust Bank, Smallwood Shopping Center Waldorf MD / teller

De
Deborah Gantt on Oct 9, 2018

On Sunday, 7 October around 3:45 I visited the SunTrust Bank at Festival Shopping Center, Waldorf MD. When I went into Safeway, I approached the customer service counter and asked if the nice lady (black female with salt & pepper short afro) if she could break a few bill down for me. She...

Suntrust Bank / none delivery of check and lack of service to resolve.

Fr
Francis Proctor on Oct 8, 2018

Lost check (recent) details below. Lost check (years ago) still unresolved. Details upon request. Account:...1785. Recent lost check. Supposedly sent by suntrust bank to my client, mr ben nogueras. Amount: $3, 200.00. Not received by mr nogueras so we reported to suntrust in order to stop...

Suntrust Banks / online banking

My
Myeong Cho on Oct 6, 2018

I have been banking with Suntrust for more than 15 years and I am out of country and live in Seoul, Korea now for work. There has been any problem of using Suntrust.com site for my online banking from Korea. From about 2-3 weeks ago, however, I have not been able to get access to my...

Suntrust Banks / release of funds

Ma
Matthew street on Oct 5, 2018

In a beneficiary of unclaimed funds that Allison dukes CFO IS supposed to be in charge of releasing and I'm sickened that I have had no correspondence nor have i received my funds its extremely unprofessional and its not reflecting at all well on the company and it's necessary to contact...

Suntrust Banks / checking account

Sw
Sweecl1 on Oct 4, 2018

I am a very new customer with suntrust bank (5-6 days) I downloaded the mobile app to deposit money into my account due to not having my debit card yet. On October 3rd I deposited a check via the mobile app and was notified via email on October 4th that the check deposited into my account...

Ex SunTrust Bank Teller / mistreatment

Ex
Ex employee18 on Oct 2, 2018

SunTrust started out as a good place Until you show your not a dumb African american than it's a problem I've worked my tail of at that company and can't move up I've even worked full time with the impression that I was receiving it only to be told oh ur will happen in...

Suntrust Banks / I am complaining about transfer service

Ng
Nguyen Thi Dinh on Sep 22, 2018

- at 10/09/2018 i received email from suntrust bank by email address : customercare@suntrustbanktransfer.com - they told me about transaction. Ms Laura Wilson transfer me $1100 to buy my goods. But today is 11 days, i still not receive money. - this reason: it's breakdown, ***...

Suntrust Banks / customer service process

Ja
Janetalmonte17@GMAIL.COM on Sep 21, 2018

I have this SunTrust account # 1000139542491, since 2007, established in Miami Fl. I have been a resident of Orlando, 2017. I have never had any issues with SunTrust ever. I arrived to SunTrust bank located at 1999 S Alafaya trail Orlando Fl. 32828 on 09/17/2018 at around 2:45PM. Thi...

Suntrust Banks / online banking

Br
Brittany Oxendine on Sep 10, 2018

Opened a new account on 9/8/2018 and was sent a email for the registration for online banking. Was not able to access it kept getting a error message the system was busy. I have been calling into the market Street Johnson city, the 37601 branch for 2 days and keep getting forwarded to a...

Suntrust Banks / dispute

Sa
sabrina H on Sep 8, 2018

About two weeks go I called SunTrust to inform them about some payments that was not authorize. So they put in a claims for me and told me that an investigation will happen find no problem a week later the gave me a provisional credit. After a week later they took the provisional credit...

Suntrust Bank Panola Rd / customer service

Ca
Cassandra Roberts on Sep 7, 2018

On Sept 5th I went to the Sun Trust Bank on Panola Rd. I had the worst experience and I was embarrassed by a teller that represented herself as the manager. She was very rude and unprofessional. She made some derogatory statements about making my black ass wait to another teller. I...

Suntrust Bank Brentwood TN by Old Hickory Blvd. / drive thru/opening on time/poorly staffed

Se
serendipity77 on Aug 30, 2018

I have been banking at this branch for 15 years, have a personal and business account. This past year this branch has become the most inefficiently run bank I have ever had the misfortune to bank at. All of the old teller staff from years past are gone, most of which have always been quick...

Suntrust Banks / banking police pension held

Re
Retired Police Officer on Aug 23, 2018

I opened an account with SunTrust in July of 2018 for $500.00 new account promotion. I deposited my pension check in person at a branch location with a teller. I was told next day finds available. The next day my account was closed by the fraud department. They claimed my police pension...

Suntrust / branch sales tactics

Da
David Gragg on Aug 22, 2018

SunTrust Auburn Ave. Columbus Ga. On August 21st, 2018 at 5:10 PM I received voice mail from Mr. Don Thomas from SunTrust Bank . The message was very vague and insinuated that it was very important that I call him back as soon as I could and reiterated that it was not urgent but it was very...

Suntrust Banks / customer service

Md
Mdeale on Aug 22, 2018

I have been banking with SunTrust for 10+ years and I must say that the location listed below has the worst customer service I have ever seen. I dropped my son off at school and since I was already late for work I decided I would wait for the bank to open as I needed to make a deposit and...

Suntrust Banks / bill pay

Ke
Keith Vinnicombe on Aug 14, 2018

On August 10th on my Windows 7 computer I could not get into Bill Pay with Online Banking. Normally a advert will show and when you click to close the Bill Pay page will clear and you can use it. No advert is being displayed so you can't close it to clear the page. I then tried my old...

Suntrust Banks / checking

Tm
Tmonroe75 on Aug 8, 2018

O opened a checking account with SunTrust and out of the blue my account was closed. I was given en no reason I have had no bad dealing with them. I went into the branch the teller informed me after calling someone that my account had been closed that day and a check was in the mail to me...

Suntrust Banks / drive thru customer service

De
derricksh on Aug 8, 2018

Suntrust Bank. This is the second time this has happened. Drive thru incompetence. I cash a check through the drive thru and ask for specific bills and receive random bill that I did not ask for. This morning at 9:30a at the Granada branch in Ormond Fl. - I cashed 2 checks and asked for...

Suntrust Bedford / Service

Ba
Badbanking on Aug 7, 2018

I have been banking with suntrust for over 20 years. I went into a branch today and have been here an hour waiting to simply get something notarized and still Waiting. There are six desks here and one person working with customers and three girls at the front desk and no one can notarize? The...