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SunTrust Banks Customer Care Service

SunTrust Banks, Inc.

1 Park Pl NE
United States - 30303-2904

Customer Support Phone Numbers

+1 800 786 8787(Customer Service) 4 1
+1 800 382 3232(Online Banking, PC Banking, Bill Pay & Mobile Banking) 1 1
+1 800 854 8965(TDD) 0 0
+1 800 447 8994(Report Checking Account Fraud) 1 0
+1 800 786 8787(Lost or Stolen Card) 4 1
+1 800 443 1032(Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries) 0 0
+1 877 596 5407(Credit Bureau Disputes) 0 0

SunTrust Banks Complaints & Reviews

Suntrust Banks / this bank closed my account and holding my money

Anger pissed customer on Dec 30, 2017
You guys are the worst company ever you guys shut people's accounts off without even telling them people are going to go to use their card and get embarrassed because it's going to get denied even when they have money in their account because you guys shut accounts off without telling...

Suntrust Banks / the closing of my business checking account without notification and without the release or access to funds

Tyda on Dec 28, 2017
After attempting to log into my business checking account, I went into a suntrust branch off main street to to get feedback as to what is going on. Once the bank teller informed me that my account was closed, I was in disbelief. She then informed me that I could speak to the banker for...

Suntrust Banks / teller service in cashing a check

Tina Slokan on Nov 8, 2017
I am not a Sun Trust customer but I recd a check from a former employer who is & I wanted to get the checked cashed immediately so I could deposit to my bank & credit union. The check showed the business name & that it was for the Profit Sharing Trust account. It was a large check (over...

Suntrust Banks / banking hours

Jon Spisiak on Nov 7, 2017
The only reason that (for the time being) we're keeping our two accounts at SunTrust is the two extraordinary female drive-through tellers that you have at your US 441 & Clint Moore Branch. Today I drove through 20 minutes of heavy traffic to get to your bank. I got there at 3:57 according...

Suntrust Banks / customer service or lack thereof

Orionocean on Oct 19, 2017
I have been to the branch in Clonial Heights, VA on several occasions and each time I am made to wait for over 35 minutes up to an hour for someone to verify a check. The branch manager is always on the phone constantly and I watch at least 5 customers walk out each time. The ironic part...

Suntrust Banks / teller

Lorenzo Kenerson on Oct 17, 2017
Watch my bank teller be bubbly and polite to everyone but when I got there she did not speak to me did not smile with me did not even make on contact with me just cash my check and didn't even say was there anything else I can help you with, I just walked away in disbelief hoping that me...

Suntrust Banks / attempted repossession of incorrect vehicle

kellsbells85 on Oct 9, 2017
You have an account with a consumer who lives at the same address as I. Your company hired a negligent company to reposses his vehicle, whom in turn, came to my address and lifted MY vehicle and then dropped it and took off like a bat out of hell when they saw people watching them and ( IM...

Suntrust Banks / different rules for cashing a check

Beth Gibbs on Oct 3, 2017
I walked into the suntrust bank in Roanoke to cash a check my husband wrote out to me. He has an active bank account I do Not with this bank for obvious reasons. The lady tells me even though he has an account it will still cost me 7 dollars to cash it and I need to forms of identification...

Suntrust Banks / overdraft fees

sauviene cadet on Sep 17, 2017
When every other banks and financial institutions in the community understand that people in Freda are going to a difficult time, they temporarily wave their overdraft fees and late charge fees. Suntrust is taking advantage of his customers to charge them overdraft fees. This is wrong...

Suntrust Banks / checking account

Emily Torres on Sep 1, 2017
I recently just opened a checking account with Suntrust two weeks agoas they had a $200 bonus promotion. I opened it up with the minimum deposit and signed up with Direct Deposit through my employer. Unfortunately, I was unable to have Direct Deposit to this current paycheck. So, I had to...

Suntrust Banks / Overdraft fees

Eugene Thompson on Aug 31, 2017
Checked my account yesterday and was minus $58. 4 hours later it was $172! Checked my account and everything went through! You guys just want the $36 fees! I have direct deposit. Closing my account tomorrow! You guys are horrible! You want my money that bad? Have it! Would rather be at a...

Suntrust Banks / wire scam

JoseTorres on Aug 22, 2017
My name is Jose Manuel and i writing to see if you can give any piece of information about this issue on 08/03/2017 i was a victim of a wire scam by one of you account holders, i was intended to close a mortgage purchase and my realtor's account was hacked and i wire $ 46, 538.54 to a...

Suntrust Banks / online banking

Kevinsomer on Aug 3, 2017
Suntrust has been highly inconvenient. It is an awful banking service and I wish I never started with it. I have called over ten times and waisted multiple hours trying to figure out this stupid online banking system. They have told me they sent emails but I have never received any. They...

Suntrust Banks / about overdraft fees

Tab1981 on Aug 2, 2017
My Name is Samuel Correa I am very upset i have a checking account with you as of yesterday i was over drawen on my accout I called to seewhy i was charged 5 overdraft fees she explained it and took four of them off and said they would be credited to my account. And told me all I owed wa...

Suntrust Banks / branch manager

Cartunes on Jul 28, 2017
I had my wife call due to some charges on are account to find them and Alex Cristales the Brandon, fl branch manager called to inform us that these charges were for giving deposits that were 121.45 and giving a teller 145.00(so I am being charged for giving me change.)I lost it he then...

Suntrust Banks / overdraft fees

DLew on Jul 26, 2017
I was recently reviewing my records when I came to find that I was charged $77 on a $3.60 overdraft; Including $.60 for an over the counter overdraft in side of the bank by a teller and an additional $3 overdraft from a pending ATM fee that the bank teller did not inform me of when giving me...

Suntrust Banks / business banking

Rory Hession on Jul 23, 2017
I was a customer for over three years. If your account had a single daily balance under $10, 000 they charge a $30 fee per month. They cancelled my business debit card without contacting me or providing any explanation. After multiple long phone calls to "customer service" they did not...

Suntrust Banks / drive thru teller at 3800 s semoran blvd, orlando, fl 32822.

Carmenv on Jul 10, 2017
The guy drive thru teller there today at 3:30 on 3800 S Semoran Blvd, Orlando, FL 32822. Is very unprofessional and rude. He has mad a snarky commet to me before about which lane to deposit my money in. Today there were 2 cars. The commercial lane so i chose the lane right next to it...

Suntrust Banks / customer service and lack of employees

sharon barber on Jun 14, 2017
I am tired of going inside or even the drive thru at this point because the length of time it takes to get waited on is lengthy and the attitude is not pleasant. The previous employees would greet you as you came through the door but the new staff doesn't even acknowledge you till...

Suntrust Bank / closed checking account and will not send me my money. $11k+

grayarea36 on May 17, 2017
I have $11, 600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different...

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