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SunTrust Bank Customer Care Service

SunTrust Banks, Inc.

1 Park Pl NE
United States - 30303-2904

Customer Support Phone Numbers

1 770 551 4868 0 0

SunTrust Bank Complaints & Reviews

Suntrust bank / Out of country customer service

Carol Shingle Swenson on Apr 3, 2017
I call because my debit card has been declined. I was forwarded to a department (per the computer). Sat on hold for 15 minutes. They say I have the wrong department. It's for credit cards. They transfer me to an out of country representative waiting for another 5 minutes. They tell me...

SunTrust / Bad scheduling of employees

rudinos garner on Dec 8, 2016
I am a business customer of suntrust on small pines drive in garner nc. in the past I have had a problem with brand new ones being given to me. they are very hard to deal with in the registers but that problem has seemed to get better after talking to the manager about it. now today when I...

SunTrust Mortgage / Poor handling of mortgage application

Roger Quirk on Oct 15, 2016
I applied for a mortgage back in June of 2016. It was a nightmare. In five months, I had five different mortgage loan processors. Each one didn't know what the previous processor did, so I sent information numerous times. When I changed processors, I would not know for a while. I'd...

Suntrust bank / Outrageous overdraft fee and frequency of fee

Daveyjay on Aug 31, 2016
on Aug 10th I had a balance of .46 cents in my account On Aug 16th NETFLIX took out their charge of $8.64; overdrawing my account. The Bank did not hold true on the overdraft protection, instead they charged me $36.00. Then, on Aug 22nd (5 days later) they charged me another $36.00. When i...

SunTrust / Overdraft Fee

Deborah Barnard on Jul 27, 2016
I had sufficient funds to cover all expenses and Suntrust continues to make my account negative by putting Overdraft Fees on my account. I have called the local branch and the 800 number and they try and tell me that these fees were pending. Everytime I purchase anything I immediately look...

Suntrust bank / Charges for Money Orders

johngolfer on Jun 1, 2016
Been customer for over 20 years and all those years got money orders at no charge. Suddenly they wanted me to pay $5 per money order. Not happening, I can take my cash out of their bank and walk across the parking lot to an Amscot that gives free money orders. On top of that I have...

Sun Trust Bank / Treatment by your staff

Reviewer39226 on Nov 10, 2015
For over 3 years, I have been using this branch for the business that I manage. I have 3 separate income based rental HUD properties for Seniors. That computes to a security deposit account as well as a rental account for each. I also pay my own personal car payment to Sun Trust. A little...

Sun Trust Bank / Account Paid Off, Lien Not Transferred

Reviewer77411 on Sep 12, 2015
As outlined in the information below, our account with Sun Trust Bank was paid off in May of 2015. The title to our vehicle was to be transferred to "Pentagon Federal Credit Union (PFCU) in the month of May 2015, that has not happened to date. I have on numerous occasions called and talked...

Suntrust Mortgage / Escrow miscalculation

John567 on Jun 9, 2015
My previous insurance company made more than one mistakes calculating the escrow for my mortgage. One time they under calculated the escrow for taxes after I paid (i always paid early) the bill and applied the over payment to the principle, which I never got refunded from the escrow and...

Sun Trust Bank / Opening a Checking Account for me and after taking a $5,500 CASH deposit from me froze my account the same day

FuriousHH on Oct 27, 2014
OK..here it goes...I have been a victim of major identity theft to the point where I couldn't answer one single question about myself while trying to do my annual credit report. I was at the end of a law suit and needed a bank account to put the money in and fast as it came to an end...

Suntrust bank / Mistreatment of employees

EX-Suntrust Teller on Oct 14, 2014
SunTrust really sucks. They misrepresent the job when they interview people, In at least one branch, racism is rampant towards non black employees. Complaints to the HR department only result in the matter being covered up and not dealt with. Eventually they fire most people for reason...

SunTrustBank / Excessive fees

Reginald Gardner on May 26, 2014
I have had an account with Suntrust for a number of years for a number of years ( at least 7). When I first opened my account there were no monthly service fee. A couple of years ago I started getting negative balances when my account was hit with a non consistent service charge. On thi...

SunTrust / Unfair banking

Joanna Samford on Jan 30, 2014
Over the last 2 years suntrust has implemented A program that maximizes their NSF fees. Customers are getting ripped off because checks Are not paid in the order they recieved an example I had a certain amount of money over 1000 in my checking I bought a few small charges some less than 5...

SunTrust / Unfair NSF fees

Joanna Samford on Jan 30, 2014
Suntrust instead of taking the checks as they come in. Uses a program that maximizes the amount of fees they charge. I had a small amount overdrawn in my account I knew after My mortgage cleared I would be assessed a 36 dollar fee. Instead of paying a few small charges that came in first They...

SunTrustBank / Excessive Overdraft Fees

Ex-Suntrust Customer on Oct 20, 2013
I have gotten misleading information about how to cancel my debit card when I attempted to cancel a card due to identity theft, they did not tell me to change the card number and pin number to prevent any unaurhorized transactions, but instead had me change only the card number which meant...

SunTrustBank / Fraud

Jenn Cole on Sep 10, 2013
My son and I deposited a check into my sons checking acct. We were told once the funds post the check was cleared and was good to go. 2 weeks later we find out the check was a scam. At that point my son was contacted by a Timothy Bass, who demanding payment in full or my son and I would go...

SunTrustBank / Inflated Overdraft Fees

cwestwoman on Aug 17, 2013
I would never recommend Sun Trust Bank to anyone. Their overdraft fees are inflated, excessive and unfair. I had an overdraft of $10.00 and was charged the $36.00 overdraft fee. I am on disability and only get paid monthly. I transferred from another account the $10.00 to cover this. They...

SunTrust / outragious balance of overdraft fee

fst61 on Apr 14, 2013
I closed a account at Suntrust Bank back in 2008.with a 35dollar overdraft fee. I had forgot about it, but planned on paying it off. When I went to my credit union for a car finance loan. I had discovered that my overdraft fee was now over 300 dollars. with no letters from the bank or...

SunTrust / Tellers

FATMAN WALKING on Nov 2, 2012
My Mom is 89 years old and has been going to Suntrust for years...Every time I take her to this bank they have new people...Every month they are all new so they have no idea who my Mom is...She did not bring her ID this time and it was hell...They treated her like she was robbing the bank...


8o8 david on Oct 31, 2012
I got a conventional home loan cause suntrust said it was better than V.A. HOME LOAN. SHE KNEW I was 100% srevice connected veteran but they wanted more money. after the crash. in 2009 may 1st. I closed my account on my debt. cause they kept take'n money... they did not close it...

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